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 Review by BulldogXTRM 
member for 10.3 years, 2493 visits, last login: 23 days ago
updated 2.4 years ago
 Gonzales,Ascension,LA
 $56 per month about 4 days "Fast!" "Bottlenecks outside the local ISP's IP's." "Good Service"
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Eatel has been a good company to me. They're probably the first true fiber internet provider in Louisiana. The connections are solid and fast. I ordered the premium package which is 10Mbps/1Mbps and it seems like a good choice. There are other options through the company including DSL and they're still laying new fiber daily.
Update 1-4-07: Looks like Eatel is still working the bugs out. Although I'm getting above 10Mbps/1Mbps to their local server, outside their local fiber, I'm only getting about 6Mbps. This looks like a problem with their backbone connections and is causing some line loss and latency problems.
Update 2-7-08: Eatel has now brought their top tier home user package to 15Mbps/1Mbps. I believe they still suffer from some latency problems outside their own backbone and I'm not sure they're going to fix the problem. Lately I've been experiencing some disconnect issues when downloading, I'm not sure what the cause is, but I know they stated they were working on the problem.
Update 9-6-08: Eatel's FiberEdge package has been a great product. I would still like to see them solve the outside latency issues because of the major slowdowns when accessing outside the Eatel networks. This is a definite backbone problem and is probably caused by being on a poor or congested backbone. The 15Mbps/2Mbps is actually more like a 10Mbps/1Mbps connection and for some reason they still believe they don't have a problem. When they realize that the only people that review ISP's are technically savy reviewers for the most part that push their connections to the limits then they will realize that although their service is good for the average user, it still lacks on the high end. To become the truly dominant ISP in Louisiana they must fix this backbone issue. After numerous complaints of the issue, I tire of complaining. I suppose that was what they were counting on. There's just not enough people that really push their connection to the limits as I do I suppose.
I still would not trade my Fiber for the alternative Cox Cable connection, because of the overall reliability and friendliness of Eatel.
Update 9-13-09
Eatel is still going strong with their FiberEdge connections and since last year has doubled their speeds to 30Mbps/15Mbps for their top tier consumer offering. Comparing Eatel to our other local high speed option, Cox, is like an SSC Ultimate Aero TT against a Porsche 911. Their both fast but when you want to break speed records, a Porsche just doesn't cut it.
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Review by (hidden by request)
(review was emailed from domain speightsrunyan.com)
lodged 2.5 years ago
- Beaufort,Beaufort,SC
- $6000 per month
- (60 month contract)
- "Can't think of anything"
- "Unbelievable. From poor housekeeping to totally not providing what was represented"
- "Very bad!"
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Have a 20 mps up/down contract with them on fiber and they are having a
great deal of packet loss between here and Raleigh where they pick up Level
Three which has its own issues. They are not will to admit problems but
simply say you have your bandwidth (ignoring latency, etc.)
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Review by whscott
member for 7.6 years, 1946 visits, last login: a few hours ago
lodged 2.6 years ago
- Gonzales,Ascension,LA
- Contract price not specified.
- "Great service, connectivity."
- "slow to get new HD channels"
- "no complaints"
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Much better than Cox
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 Review by Budster
member for 11.1 years, 2175 visits, last login: 158 days ago
updated 2.7 years ago
- Saint Amant,Ascension,LA
- $100 per month
- "Expensive"
- "True Fiber-Optic Technology"
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Update: I took a gamble and its going to cost me!
I just changed my service from Cox HSI to EATEL Fiber-Edge.
My download speeds with Cox was averaging around 26MB/3MB avg. ping (65) for around $50 per month. I'm getting the same speeds with EATEL Fiber ping avg (8) for around $100 per month. In June it is suppose to bump up to a 50MB connection. I'm excited to see these speeds.
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Review by colemast
member for 6.4 years, 19 visits, last login: 1.8 years ago
lodged 3.3 years ago
- Prairieville,Ascension,LA
- Contract price not specified.
- "Hurricane Gustav - No Electricity but we had FiberOPtic Internet"
- "None"
- "Fastest in Louisiana"
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18M down 2 up $56.00
30M down 15up $96.00
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