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Review by garnwraly 
UPDATED: a few hours ago
Fair warning: reviewer joined this week
 Mississauga,ON
 $27 per month (12 month contract)
 about 21 days
 "Speed is decent (I'm in Mississauga); Modem arrived just 3 days after ordering"
 "Ordered a dry loop installation, they remembered to bill me but forgot to register me for installation."
 "Great money for the speed and unlimited bandwidth"
| Pre Sales information:
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The internet speed is pretty decent, Speedtest.net shows 4.18Mb/s download speed and 0.65Mb/s upload speed
»www.speedtest.net/result/628963614.png
The customer support is responsive and helpful, which is good because you might need to call them many times before you can get your internet up.
When I got the modem, it couldn't connect to the internet, but the instructions said it could take up to 8 days before the internet can be activated. I called them on the eighth day and it turns out they were notified by bell that my internet couldn't be activated because I didn't have a 'circuit ID', I needed a dry loop. I was a bit annoyed since they could have called or emailed me about this so I wouldn't have had to waste 5 days waiting.
So now I ordered a dry loop, and they told me Bell will send someone the next Monday sometime between 9am and 5pm. My credit card was charged and I waited home all day Monday but no one came. When I called again to ask what happened, I was told the person I talked to last time forgot to register the installation (even though he remembered to charge my credit card) and I had to wait another 4 days.
But it's working now and the speed's fine so far.
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Review by uzmcue
UPDATED: 5 days ago
Fair warning: reviewer joined this week
Richmond Hill,ON
$18 per month (12 month contract)
about 10 days
 Bell Canada
"Price speed reliable"
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Except delayed activation for 2 days, everything else is perfect, 90% of time getting 300-450K dowloding speed on P2P software, sometime even over 500K, better than Rogers cable from my experience in terms of P2P downloading, never need to log into my account check for usage everyday.
never disconnected in one month.
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Review by (hidden by request)
Posted: 11 days ago
(review was emailed from domain acanac.net)
Verdun,QC
$37 per month (12 month contract)
about 1 days
"Cheap the first year, no bandwidth limit, no throttling"
"modem needs to reset once in a while, speed connection is ok but not great, price is the same as Bell"
"good deal the first year, but after that not so much..."
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test
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Review by foolmelon
Posted: 30 days ago
member for 30 days, 0 visits, last login: 30 days ago
Richmond Hill,ON
Contract price not specified.
Bell Canada
"N/A"
"N/A"
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I am moving away from Rogers due to their misleading ad, and looking for a DSL provider. I read horrible stories about Acanac re-billing on various forums. Can anybody share their experience? Thank you!
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Review by Zed17
Posted: 34 days ago
member for 4.5 years, 60 visits, last login: 22 days ago
Nepean,ON
$23 per month (12 month contract)
about 3 days
Bell Canada
"Fast setup, great price, good speed"
"They are stuck with using Bell lines"
"Hell of a great value - especially 1st year"
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Ordered late Friday, had modem in my hands on Wednesday evening and it was pre-configured. I unplugged the Bell modem, plugged in the Acanac one, and everything just worked. One minor configuration change to the router, and everything was good to go.
Good speed, fast order and config process, fast, and a hell of a lot cheaper than Bell.
2 weeks in, the only regret I have is that I had to wait for the Bell contract to end.
Followup comments:  
Neilio
@panalpina.com
| New Member this isnt really a reply to your comment.
I have recently registered for the acanac high speed service. I paid up over the net last tuesday. It is now Monday and i havent heard a peep from Acanac. I ordered the modem and a naked dsl connection. How long should I be waiting?
thanks. | |
| | 
Acanac Inc
Premium
join:2007-03-05
Mississauga, ON | Re: New Member It normally arrives within a few business days. I would call the sales department and ask them to check on your line status. You should of received the modem by now. | |
| ShowTime88
join:2009-10-21
Windsor, ON
1 edit | New customer I'm using a bell speedstream 4200 or bells wireless one (I have two). The lady "michelle" said it should work just fine. Just ordered after reading every single review on here, some bad some good but I chose to give them a chance because they offer a great deal. Am hoping everything goes smooth. I will get alot of family and friends to join if all is well after the year.
I will also post a review when the year is near. | |
| Zed17
join:2005-05-09
Nepean, ON | A few weeks into the service...... A few weeks into the Acanac service, and I can't help but recommend them.
Plug-and-Play install, great intro price, smooth and no port blocking, all I can ask for. And next year, still one of the best prices around. | |
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Review by e94mli
Posted: 40 days ago
member for 228 days, 33 visits, last login: 39 days ago
Montreal,QC
$27 per month (12 month contract)
about 14 days
"Good DSL with responsive support"
"Really bad VOIP service with dismissive support"
"Get the DSL but skipp the VOIP"
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Having had Acanac DSL for a while now I must say I'm very happy with the service. There were some issues in the beginning but they were taken care of quickly by very responsive support, partly here in this forum. I can recommend it do anyone who wants a cheap and good broadband solution with excellent support. 
Now to the VOIP service. It seems to live in a completely different world. Bad call quality at the peak hours, dropping outgoing calls after 60 minutes, doesn't ring on multiple devices, dismissive support. The only good thing is the price but it isn't enough if you plan to use it as your primary home phone. I can only recommend it if you need a cheap backup phone that you don't plan to use much. 
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 Review by RRRR
Posted: 44 days ago
member for 1.4 years, 26 visits, last login: 16 days ago
Montreal,QC
$33 per month (12 month contract)
about 5 days
"Cheap the first year, quick delivery of modem, cheap dry loop"
"auto-renewed year countract even after first year, cogent, ..."
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I've been using them for 1.5 year now and basically never had a major failure!
(At first bell didn't setup the line speed correctly but that was quickly fix by posting on the support board)
I once had an hour downtime or so but that's _very_ rare (maybe happened 2 times in 1.5 year?)
So except for the annoying post-1-year contract auto-renewal which makes me feel trapped I'm pretty happy...
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Review by Farshid420
UPDATED: 45 days ago
member for 3.6 years, 565 visits, last login: 1 days ago
North York,ON
Contract price not specified.
Bell Canada
"Amazing price, excellent online/community support, decent speeds"
"As with most DSL providers, their lines belong to Bell"
"If you're looking for solid DSL service at a great price, look no further!"
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After getting fed up with Rogers' price hikes for Highspeed over Cable, and with the impending cap enforcement and drop in monthly usage amount, I decided to test out Acanac's DSL Highspeed.
From the get-go, their reps here on DSLR (Paul and Sandro) were amazing sources of information. Regardless of the questions that I asked, they had the answers that I needed and were quick with their responses. After making my decision to sign up with them, I received my modem, pre-configured and ready to go. I'm usually the kind of person who likes to do a lot of research into the best setup and how to get the most out of any piece of hardware, but setting up the modem was one of the easiest things I've ever done. Switching the modem to Bridge mode so that I could use it with my existing wireless router was also a short and simple process.
However, with the good must come the bad. I noticed that I wasn't getting the full potential of speed that I could be, especially with the line attenuation stats that I had, so I decided to contact their tech support and see if anything can be done. The reality of my situation, and as others have experienced, is that any company renting lines from Bell will have to do what I like to call "the dance" before anything gets done to remedy a problem. Out of all the CSRs I spoke with, one of them was rude to me (reminiscent of several of my conversations with Rogers CSRs), but every other CSR I spoke to was very polite and willing to help me.
Furthermore, after a while, I realized that part of the problem that I was experiencing was some faulty equipment. It turned out that both the filters and the modem that Acanac had sent me were defective (through no fault of their own). After contacting Paul to let him know of my situation, during a 48 hour period, I received a new modem. That to me is EXCELLENT service.
In addition to getting all of my problems resolved, I have no usage caps and the lowest price that I could find for such a service ANYWHERE! I'm nearing the end of my second year of service with Acanac, and pretty much everything that could have gone wrong has (which hasn't been much), and has been handled with care. I now also have access to a virtual Online PC with an additional 150GB of storage (which is on a 24mbit connection to boot!).
I would HIGHLY recommend anyone looking to switch to another ISP to consider Acanac. I would suggest (if you're on DSL) taking advantage of their 1 month free trial and seeing for yourself.
Acanac, close to two years later, and you've STILL got yourself a satisfied costumer!
(Updated October 7th, 2009)
Followup comments: iblastoff
join:2009-10-06
Toronto, ON
| thanks thanks for the review! i just signed up for acanac and will be hooked up on oct 13th. heres hoping to good experiences as well.
i also understand the whole 'dance' when you deal with resellers. the only thing i did not like about the sign up experience so far is that it seems like acanac does not actively contact you about anything. if i didnt call into acanac myself, i would have had no idea about when my dry loop would be installed.
other than that, there are several passionate members on here and on the acanac community forums who don't work for acanac and that alone is a pretty good sign as well. so far i've had *very* quick responses to my questions and that gives me confidence. | |
| | Farshid420
join:2006-03-24
North York, ON
 ·Acanac
 ·Rogers Hi-Speed
| Re: thanks Hey iblastoff! Thanks for your response.
I'm glad that your experience has been a positive one so far and hope that it continues to be as such 
I fully understand what you mean about Acanac not being the kind of company to really keep you posted on things specific to your account (like installation, activation of your account, etc.), and while this is no excuse for them, they make up for such conveniences with customer dedication and services. Definitely something for them to improve on. Keep in mind as well that, unless you contact them and tell them otherwise, they will automatically renew your subscription after one year (which some people see as a convenience and others see as an annoyance, despite the fact that it's in their TOS lol). They have gotten a lot better (thanks to customer feedback) on notifying customers (through their forums) about maintenance, scheduled downtime, etc.
I couldn't agree more about the passionate members and community forums... one of the reasons I'll be a long-term customer  | |
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Review by spartan002
Posted: 76 days ago
member for 333 days, 41 visits, last login: 48 days ago
Brampton,ON
$33 per month (12 month contract)
about 6 days
Bell Canada
"excellent service provider which offers unlimited bandwidth and ways to dodge bell throttling."
"they use hell's network i mean bell's, so they are effected by the throttling and bell's laziness."
"As usual 3rd party internet sellers continue to provide better service then the corporate companies"
| Pre Sales information:
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My service was up in 5 business days, got my modem a day before activation. i ordered 5mb down/800kb up package for a special 1 year term price of $19. great company i recommend it.
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Review by split2th
UPDATED: 79 days ago
member for 84 days, 8 visits, last login: 47 days ago
undisclosed location
Contract price not specified.
"Very inexpensive, High speed DSL, No bandwidth limit, Cool Extra features."
"Bell throttles there lines at certain times of the day."
"100% recommend"
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I've been with Acanac for a month. It took about 5 days for bell to connect my dry loop, used my own modem. Tweaked a few setting on my router and computer, and have been enjoying unlimited high-speed DSL ever since.
My speeds on Acanac's speed test are on average 4200 down and 600 up. My speed tests here are a bit slower because I'm further from the servers. My connection has not dropped once in a month of use and that's with my computer sometimes running 24 hrs a day. I like the extra features, 100 GB online storage, online computer, and tunneler. I have tried them all and that brings me to my one and only problem.
Bell throttles their lines at certain time of the day. The tunneler services are supposed to beat this problem, but I have not had very good results using it. My speed is pretty much the same or slower. This is not where my review goes sour, after this I'm heading to Acanac forums to see if I can find a solution. Oh, did I mention the very useful Acanac forums.
I definitely feel that this is one of the best values out there for any service. I recommend this service to anyone with the exception of the computer illiterate. If you're not so tech savvy then cable is a bit easier to get along with.
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From what I've heard... and seen on this forum
