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Review by phreshive 
member for 47 days, 37 visits, last login: 1 days ago
updated 10 days ago
 Cote Saint-Luc,QC
 $57 per month- (12 month contract)
 "Lowest cost provider in Quebec for unlimited 30/10Mbps cable connection" "None" "Only a fool would stick with Videotron"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
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Value for money:
(ratings well above consensus)
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Was a Videotron high speed Internet client for the last 8+ years graduating from 8 to 30 Mbps over that time. At one point, I dropped my cable subscription and was a sole service client. I chose Videotron for my Internet needs based on two criteria: reliability and consistent speed. As my usage changed, unlimited bandwidth is something that I wanted as I truly disliked monitoring my usage. Videotron recently began offering a limited time unlimited monthly add-on option of $30 which would have brought my bill to a whopping $96.95+tax. I decided to look at alternate ISPs that piggyback off of Videotron and came across Teksavvy and Acanac.
Teksavvy at first seemed like the winner and I signed up to transfer over to them. The reason I initially chose Teksavvy was because of how their pricing was then structured. On months where I wouldn’t use much bandwidth on the 20Mbps speed option, I would be charged ~$35 to a maximum of ~$60 on heavy usage months. Seemed ideal. However, I then read threads online how they were revamping their pricing post-CRTC ruling. Once I saw what their revised pricing structure (~$45 with maximum of ~$95), I cancelled the transfer and went with Acanac.
To reap the most savings, I chose Acanac’s twelve (12) month term whereby they charge for the entire year in advance. Should I decide to cancel early, they would refund my unused months and bill those used at the monthly rate ($65.95) had I not opted for the year ($56.95). In doing so, I am saving $40 monthly off Videotron's rate for the identical service.
The transfer process was simple: signed up online, received same day an email that contained my New Cable Internet Account Information. Setup a transfer date three (3) weeks later to give Acanac enough time to ship the modem and get the service started. The waiting process then begins. My modem arrived one week or so later. I opted not to setup a cancellation date with Videotron as other users have reported doing so without issue.
On the date of the transfer, an issue arose as unbeknownst to me, the transfer I initially cancelled with Teksavvy hadn’t been processed and had both Videotron and Teksavvy as providers on my line. I called Teksavvy and straightened the issue out. Once that was cleared up, the transfer went through and am now with Acanac. Speed are identical to what I had with Videotron. In fact, I was placed early on the new 30/10 profile so technically they are better.
I’ll end like this: if you are in Quebec, are on Videotron (or another third party ISP that piggybacks off Videotron) and are happy with the speed of your connection, you should not hesitate to transfer. And if this review convinced you to sign up, feel free to message me as Acanac has a referral program whereby when you refer 10 new clients, you get lifetime free service. Pretty sweet!
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Review by julienvf
member for 4.2 years, 1371 visits, last login: a few hours ago
updated 20 days ago
- Verdun,QC
- $56 per month
- (12 month contract)
 about 14 days- "Good pricing, unlimited bandwith, a good company fighting a lot along side customer groups against Bell at the CRTC."
- "email only tech suport"
- "Definitely make the switch from Videotron or Bell to Acanac!"
| Pre Sales information:
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(ratings well above consensus)
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Now on 30/3 Vidéotron land cable. So far, great consistent speed: even at peak hours, I get 31.3mbit down, 3.2 up. Best bang for the buck deal out there for 56.95$/month. They now have 3 backbones: torix, cogent and nlayer. Most of my traffic now is routed through torix, improving speed and latency.
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 | | worst technical support ever !!! I know my friend that he was so satisfied with ACANAC and he advised me to be with them. I am sure these problems are recently happening but for the ones who were with ACANAC before 2011 they were all satisfied. I read most of the reviews and the things happened to the others exactly happened to me(e.g. hold on for hours to speak with a representative, slow down the internet speed, ........).
Buyers beware!! | |
| | julienvf
join:2008-12-30
Verdun, QC
kudos:1 Reviews:
 ·Acanac
| Re: worst technical support ever !!! said by Kia :I know my friend that he was so satisfied with ACANAC and he advised me to be with them. I am sure these problems are recently happening but for the ones who were with ACANAC before 2011 they were all satisfied. I read most of the reviews and the things happened to the others exactly happened to me(e.g. hold on for hours to speak with a representative, slow down the internet speed, ........).
Buyers beware!!
This is so incorrect. I mean, if you can't understand the adsl basics like distance from CO, line stats (snr, attenuation, etc.), either have it professionnally installed by a tech that understand these numbers and know what are good modems/routers units, or go with companies that will charge you by the byte, have you pay for all the extra features like static IP, mlppp, etc. You'll end up paying over a year way more than a tech dispatch! Just don't blame it on Acanac: they offer low cost broadband and 99% of the problems people encounter are related to Bell (bad line stats, errors, disconnect, etc.). It is just unfair from people like you to say beware when you probably called them when an outtage occured in some area. If you call up and see 100 people in line before you, it means they're totally aware of the outtage and they're working on it! | |
| | | LynnPremium
join:2011-08-11
Trenton, ON
kudos:7 | Re: worst technical support ever !!! Julie thank you. I could not have said it better myself  | |
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Review by fredsmith
member for 2.4 years, 37 visits, last login: 21 days ago
updated 21 days ago
- Dollard-Des-Ormeaux,QC
- Contract price not specified.
- (999 month contract)
- about 7 days
 Bell Canada- "Solid, no caps, great pricing, even if I didn't have free service"
- "Tech support could be more knowledgeable."
- "Great value, solid service."
| Pre Sales information:
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(ratings well above consensus)
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I've been with Acanac for 6 years. I've made their free for life program with 10 referrals and haven't paid for service since 2008. While I am subscribed to the old 5/1 DSL package I'm in the process of being upgraded to 11 megs (all of their DSL subscribers on FTTN are getting this for free!!!).
When I originally subscribed I was with Bell and being mis-billed every month (after 18 consecutive billing errors I had enough, though because of their errors, Bell ended up refunding me more than I paid for the service in the first place!!!). I had previously been with Videotron, but their pricing made no sense and the service slowed to a crawl every evening.
Having read all of the information on their web site I called in, asked a few questions and placed my order (this was when the first year rate was $19/month for a 1 year term commitment). I received my credentials in a few hours and changed the settings in my modem and was live - Bell came and installed the dry loop about a week later and I only swapped the jack that the modem was plugged in to and it has been stable with only a few issues ever since.
I've used my own modem (a Westel) since day one, though I will be swapping to a TP-Link with the speed upgrade they'd doing on Tuesday.
I like the service well enough that I subscribed my son, who is in Ottawa at university to 28 meg cable service, which has been rock solid, but for a 2 day outage that affected everyone there.
I see LOTS of complaints on RFD and on the Acanac site about customer service issues, refund delays and other stuff, but beyond occasional 'they keep asking me the same questions' types of complaints or where the subscriber has mail-bombed the support people with queries (updating a support ticket bumps the request to the end of the queue) almost every time it turns out that the subscriber hasn't actually bothered to read what it is all about or can't provide the information that support is looking for - though sometimes support can seem to get sidetracked.
Acanac is a HUGE independent ISP - they have more than 130,000 customers, dwarfing almost everyone else out there - so certainly some, attracted by unlimited service, a free VoIP line, static IP and a free tunnel and all the other included services but who have zero competence or simply jump into the pool without knowing how to swim may be disappointed to learn that they may be on their own to some degree.
But I'm no newbie - I'm in the industry, providing security, network, telephone systems and such. And I am active on the ISP's user forum (which is a great resource, if I say so myself), helping people who show up and ask for help (though I admit to being less than patient with those who come in with guns blazing and unreasonable expectations). I do this because to some degree it is my way of giving back for the money I'm saving each month for my home service.
All in all, I have put my money where my mouth is - with free service from home through the referral program and having to pay for my son's serviced I elected to go with Acanac again, though I can always use more referrals!!!.
But I think that my actions in subbing my son speak volumes.
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Review by hickins
member for 3.8 years, 53 visits, last login: 1 days ago
updated 22 days ago
- Burlington,ON
- $37 per month
- (12 month contract)
- about 7 days
- "nothing good!"
- "customer service is SO NOT RESPONSIVE it can make you SICK"
- "Stay Away! there is something seriously wrong with this company!"
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Signed up, speed wasn't good, I requested a cancellation withing ONE day!!
It's been 5 WEEKS and NO REFUND!! and still counting...
I send them messages daily, no one responds, I don't know how long should I wait?
A refund was posted yesterday (Nov 5) after 6 weeks on my VISA account, and unfortunately it is around 100$ less what I paid.... re-opened the cancellation ticket and here we go again.... it's like a nightmare that I cannot wake up from....I hope this is the end of it....
OK..So finally I got another reply about the ticket I've opened about the difference in refunds, and I was told that activation fees are not refundable!!
So it'll cost you 100$ to try the service and NOT FULL REFUND!
Update:
I filed a complaint with CCTS "http://www.ccts-cprst.ca/", and I was told that my complaint falls under their mandate, so let's see what happens.
Update:
After almost 6 weeks of filing with CCTS, I got a call from Acanac today to inform me that they have approved the refund of 79.95+tax. YAY!!
It's rather unfortunate that I had to go throught CCTS to get a refund after 6 MONTHS!!!
Comments:
carcajou
join:2012-10-16
Riviere-Beaudette, QC Reviews:
·Acanac
| Time Hi
Time is relative as per Einstein s theory and Acanac fell into a gravitational field where it expands in inverse proportion with their customers service that contracted down to the infinitesimal.
5 weeks is not much by their standards. Read other posts where people have been waiting 3 months.
Good luck and keep us informed. | |
| | | | Re: Time Post directly on their forums. The mods will help.
Adi | |
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| |  ACANAC CRAP
 This is the worst company I have ever dealt with. Their telephone operators are incredibly rude and condescending. Nobody knows what's going on. It took almost 4 full weeks just to initiate service with me doing all the work.... I should have taken this as a sign. The service is abysmal.........it is actually worse than dial up from the nineties.... the only time the speed is adequate is between 2 and 4 am. PATHETIC... do NOT use this service. IT IS CRAP.... IT IS AWFUL...... I am trapped for 6 months as I have no choice and have already prepaid.......... | |
| | | | Re: ACANAC I am sorry to hear about your problems. If I can help please let me know.
AS for being trapped this is not the case at all. You can leave at any time. We would just charge you at the rate you call on and return you the rest. For example if you took a 12 month plan and are 6 months into it we would charge you at the 6 month rate and return the remainder.
Once again I am here to help. | |
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| | acanac the wrong choice Stay away from this company there is no garantie of service or fulfillment to their commitment
pretty bad customer service I waste my time and my money in this company | |
| | hickins
join:2009-05-27
Burlington, ON | Re: acanac the wrong choice wow, why what happened? | |
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| |  Stay away from Acanac
I ordered a Motorola modem on Aug. They sent me a Huawei modem. Of course I refused it. After two months with endless email, they agree to refund me but hold me responsible for shipping cost and tax charges.
Can you believe that? I have to fight with Acanac and write endless emails for 2 months before they agree to refund me but they said I have to pay for postage fee and tax charges because Acanac is not going to refund shipping fee to me even though they shipped me the wrong modem, a modem I never ordered from them.
If you don't want to be cheated, stay away from Acanac. If you don't believe me, go to check internet and other review. I am not alone!!! | |
| | hickins
join:2009-05-27
Burlington, ON | Re: Stay away from Acanac Nope! you're certainly not alone!
I've got bitten hard with the money back guarantee scam, I got a refund (minus) dsl activation fees (79+tax)! Opened up a ticket to ask them about it, NO ONE EVEN CARES TO REPLY!!! | |
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| | Motorola? @acanacisbad
Acanac hasnt offered Motorola Modem for 2 years, it was made clear that the Modem fr Ontario was the Huawei | |
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Review by darrinmc9
member for 4.3 years, 15 visits, last login: 10 days ago
updated 23 days ago
- Cambridge,ON
- $40 per month
- (12 month contract)
- about 12 days
- "Great speeds and reliability"
- "Have to pay 1 year upfront"
- "Best kept secret alternative ISP"
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(ratings well above consensus)
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I was with Teksavvy DSL for years which has been great but recently they suffered from evening congestion which shouldn't happen with DSL, it is well known with their cable Kitchener POI has this problem. I wanted better speed as Netflix has been used heavily the past year driving up my bandwidth usage and affecting the VOIP phones. Acanac had the best startup cost to switch to cable and get a Docis 3 modem, and there was no negative reviews about downtime or reliability so I decided to give them a try. Glad that I did.
Phenomenal speed, even in the evenings I don't get throttled. I reached out to billing twice, once to adjust my actual start date, and also to turn off the auto renewal so I have the option to choose what I want to do next year. Both requests were taken care of in less than 24 hours which is promising. I'm looking forward to trying out the VPN service and online storage along with other goodies they throw in. Now I have no issues with downloading, watching netflix, and surfing the net at the same time. My router says I have 15 devices connected to the internet, this upgrade was way overdue!
New users should read the Acanac forums on their own website, most of the complaints I've seen could have been avoided.by reading the Acanac forums website ahead of time.
Darrin.
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Review by happysquare1
member for 27 days, 0 visits, last login: 27 days ago
updated 27 days ago
- undisclosed location
- Contract price not specified.
- "nightmare"
- "garbage"
| Pre Sales information:
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(ratings match consensus)
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doesn't how many years consumer with them, when use wanna cancel the account, mightmare start. they took the 12 months service fee from your credit card, and if you cancel your account, doesn't how many months you use their service, you wont's get refund. their trick is give you dry loop fee refund. big amount internet service fee they never give you back. if EMAIL ask them, they email said already refund to you credit card weeks ago. such a bitch.( THEY ONLY EMAIL DEAL WITH Customer,phone line only for sales)
Comments:
Reviews:
·Acanac
| How wrong can one person be? It makes me wonder a the reliability of these reviews when I read this crap.
Acanac clearly states that the first year is a term commitment with a 30 day cancellation window - what that means is that you get a huge discount in return for guaranteeing that you'll stay for a year - they don't HAVE to refund your money if you stay longer than a month.
This is spelled out on their web site.
Having said that Acanac WILL refund the unused term if you aren't a boor about it, even if you cancel after the 30 day window has expired, though they will charge the higher shorter term amounts against the time you used and they do not refund activation costs in any case.
Based on what I see on the user forum refunds take about 6 weeks to process - that's within credit card company guidelines.
They wouldn't be in business for as long as they have or have as many clients as they do if they were THAT bad. | |
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Review by cbourdeau
member for 1.3 years, 90 visits, last login: 11 days ago
updated 30 days ago
- Chateauguay,QC
- $65 per month
- (12 month contract)
- about 29 days
- "It works!"
- "Support, Delays if you need something done"
- "Good if you can support yourself."
| Pre Sales information:
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THIS REVIEW IS FOR CABLE INTERNET!
I switched to Acanac from Videotron.
Why I switched:
No more internet usage cap
Better Price/speed value
When I was looking around for a new ISP I checked all those who offered cable (DSL is useless where I live). So check EBOX, Teksavvy, Acanac etc... I chose Acanac because they offered unlimited internet at a resonable price for the 30/2 package. I was also a VOIP customer since 2009. And they will have a IPTV service soon and you need to get the internet from them to have access.
Here's my Acanac experience.
On april 27 I ordered Acanac Internet Online.
Beginning of May I was billed on my credit card and received an e-mail concerning my information. Installation date pending may 14th.
On may 14th I received the modem, but the Videotron tech didn't show up... So I opened a tiket and the same night I was told my installation date was set to may 21st. If they knew it that day, why didn't they tell me?
May 21st Videotron tech came to my house, I asked him what he needed to do and he asked me if I had cable service I said yes. So the tech asked me what he was doing at my house! I told him I didn't know, so then he asked me if I needed something done, anything since he was here... I said I didn't need anything so he check the signal everething was ok. He then made sure I had all the filters that videotron had installed still in place and he left.
About an hour later I notice that my Acanac modem was online. I switched everything and did a speedtest... It's then that I found out Acanac had a problem with the speed profile. I opened a ticket and it took about 2 weeks before it got resolved. This affected all Acanac 30/2 Quebec users.
I waited 2 weeks to make sure everything was fine before cancelling my Videotron internet access.
Since my install I didn't have any problems with service except the speed profile. On the web site it says that it has a rate limit from 4pm to 12am. I do multiple speed tests at any hour and I've never seen my speed go under 30mbs. The rate limit is only if needed and will drop your connection 1mbs at a time it will not go to 15mbs right away (This was said by one of the owners on the forums).
Up to now I'm satisfied with the service, the only thing is that it took 1 month to get serviced by Acanac. So my suggestion is if you want to change, don't cancel your internet service until your Acanac service is working.
Update March 8th 2013
Still using Acanac for internet, everything is going well. There was 1 month that the speed droped to 3-4 mbps every evening. After opening a ticket to support and collecting speed tests from different speed tests sites, the problem found and fixed.
Comments:
LynnPremium
join:2011-08-11
Trenton, ON
kudos:7 | Acanac Inc. Just wanted to let you know if you send an email to billing@acanac.com and ask to have your start date adjusted I am sure they will help you out with that. | |
| | | | Re: Acanac Inc. I did that already... Thanks. | |
| | | LynnPremium
join:2011-08-11
Trenton, ON
kudos:7 | Re: Acanac Inc. Then they will adjust it for you. | |
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Review by cbourdeau
member for 1.3 years, 90 visits, last login: 11 days ago
updated 30 days ago
- Chateauguay,QC
- $10 per month
- (12 month contract)
- "It works as good as a cellphone..."
- "Not as goos as a POTS ilne"
- "Good for the price if you have other means of comunications"
| Pre Sales information:
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Tech Support:
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(ratings match consensus)
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In 2009 I was tired of getting an almost 200$ bill from videotron each month so I started looking around for cheaper services. A few people where I work told me about Acanac so I took a look at it. Since me and my girlfriend each had a cellphone I decided to go VOIP beacause having a home line was a bit over the top with both cell phones and Videotron's prices for home lines are not exactly cheap when you get long distance calling in Quebec for 10$ a month..
Anyways I decided to make the switch and ordered VOIP and DSL internet. After setting up the internet I found out that where I lived I couldn't get more than 1mbs down so cancelled it without problems. I kept the VOIP because it was working fine. In the beginning Acanac was having problems with the VOIP service and took 1-2 months to fix them.
Since then, I havn't had any problems with it except that recently I switched to Acanac for my cable internet and got the 1 year free VOIP plan with it. They switched my VOIP account to a different server and never told me! I found it out myself when my phone wasn't working and I logged in my VOIP control panel. It was sending me to another server!
I think they offer a pretty stable VOIP service and I don't see myself ending it soon. I recommend it, but only for people that are techsavy and can support themselves.
March 8th 2013
Still using acanac VOIP and still satisfied of the service. Only thing is that I opened a ticket because I can't call the "info santé" line of my region and it was never fixed. I opened another ticket to ask them to check the first one and didn't get resolution for the ticket up to now (It's been a few months). So again good for people that can support themselves and don't expect quick problem fixing.
Comments:
LynnPremium
join:2011-08-11
Trenton, ON
kudos:7 | Acanac Inc. Thank you for the review. We do appreciate it. | |
| Reviews:
·Acanac
| No 811 access You will not get any shortcut (numbers like 311, 411, 511, 811) access directly on VoIP - doesn't matter whose VoIP it is. And 911 goes to an intermediate call center (called e911) that will perform triage before forwarding your call to the local 911 service, which is a bummer if you are choking or having a heart attack - the same applies to cell service.
The solution is to edit the 'dial plan' in your ATA to substitute the local number for the service when you dial 811 - the same applies to any number and you can create shortcuts to other numbers as well . . . but don't expect support (from ANY provider) to help you with that.
Beyond all this, VoIP is not IMO reliable enough to rely on for emergencies - and the disclaimers issued by ALL VoIP providers is testament to this. | |
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Review by SloCan
member for 4.6 years, 17 visits, last login: 29 days ago
updated 34 days ago
- Toronto,ON
- Contract price not specified.
- (12 month contract)
- Bell Canada
- "Lower first year prices"
- "Contract - Terrible service (everything on a ticket .. then ignored)"
- "Fine for one year, but no sense of loyalty or care for customers"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I was with acanac for 5 years and just left for a competitor (Start). The difference in treatment is night and day.
My DSL speeds were steady with acanac, except for prime time where it would be a bit slower sometimes, so I'll focus this on the service.
I referred a good friend to them. From the get go, acanac was unprofessional and disorganized. They advised my friend when it would be good to switch over from Rogers, then botched the install date, enough so that my friend would have to wait over a week more before they would get installed. They pretty much made it look like it was my friend's fault. We're talking about a new customer here AND a referral, so obviously there's no bending over backwards to get or keep customers here. Needless to say, my friend was so upset with the way they were treated that they cancelled the order, then went to Start on my recommendation.
Before I even switched over, I was already happy with the way my new ISP was handling things with quick email responses. Pre-installation and post has been amazing - they consistently followed through and followed up by email and, more often, on the phone - something which acanac NEVER did. acanac takes your money then forgets about you. Good luck getting a live body on the phone at acanac. (Almost) all communications with acanac is with email or through the website and EVERYTHING creates a ticket. Try to CC another department in the same email and TWO tickets are created. I imagine if I sent an email just to say hello, a ticket would be created. Furthermore, they start their robotic communications with "Dear Valued Client" .. I've never seen a more inappropriate salutation in my life. Mean it or don't use it!
Ask questions and they waste your time by a) waiting a long time and b) not answering your questions when they finally do. When I complained about the long response time between correspondence, they said "Each email you sent after your initial email resulted in being sent to the end of the queue, further delaying a reply each time; to avoid such a lengthy wait in between correspondence please send one email at a time." Really? One email at a time? That's what I was doing - sending one email at a time in response to the poor response I was getting, and using the original ticket - at first! But, it sounds to me like you have to send a new email just to get their attention quicker (although quick is not something I'd use to describe them), which of course creates a NEW ticket.
It also doesn't make sense to have to hit their forums to get attention, only to have a certain admin always "appear" to help, only to pm you and give some empty response, which only serves to frustrate you more and waste your time. Most of them tell you to contact feedback@ ... I did, but never got any response. Another waste.
Anyway .. I was upset and embarrassed at how they handled my friend's referral. It was enough to lose me as a long time customer. I was so upset that I left a few months into my new term, and as such, had to take a loss to exit early - but it was well worth it! I was aware they had service issues, but it wasn't until my friend's referral and my consequent exit that I was truly able to see first hand how they handle things, which confirmed I made the correct decision to leave.
My new ISP has been amazing in pre and post sales contact. The installation support is great. They even contacted me a couple of days later to make sure I was up and running, and ok. This kind of service isn't in acanac's repertoire. What also surprised me was that even though it's the same line (Bell didn't make any changes), as soon as I reconfigured my router to go to the new ISP, my web browsing response was fast and snappy (my router is still pointing at the same external DNS servers that I attained from namebench). I couldn't believe it. All that time, I thought it was my browser, but now I know it was acanac.
Getting an ISP isn't just about the speeds you get - it's about the service too. acanac gives you the speed .. but doesn't care about the service. The choice is yours! I drank the Kool-aid and thought acanac was great, but thank God I found the antidote!
That's my two cents after five years with them.
Comments:
 FerglessPremium
join:2008-04-19
Toronto, ON | Cancelled Order. quote:
It also doesn't make sense to have to hit their forums to get attention, only to have a certain admin always "appear" to help, only to pm you and give some empty response, which only serves to frustrate you more and waste your time. Most of them tell you to contact feedback@ ... I did, but never got any response. Another waste.
Empty response, as in not what you want to hear would be closer to the truth.
I can not undo what has happened prior to hearing your issue with your referral. When I got the facts I replied to you truthfully.
I had it thoroughly looked into by our General Manager and your referral cancelled the order. Sorry it didn't work out.
Good luck with your new provider. | |
| | SloCan
join:2008-08-16
Toronto, ON Reviews:
·Acanac
| Re: Cancelled Order. The true truth is that it's not about what I "wanted" to hear. It's about what I "should" have heard, and that you offered help that really wasn't any help to us at all. I won't bother with the specifics, because it's not going to change anything.
Something I didn't know was that you brought this up to the GM. With this in mind, it should be a concern to customers - current and potential - that the GM didn't bother to do anything about rectifying the situation for a) a new, and hopefully long term customer, and b) a current long term customer. This is indicative of how things are there from top to bottom.
In regards to what you wrote in your forums, my referral did indeed cancel the order, and that isn't any news (or surprise). What people should know is that they cancelled long AFTER taking acanac's abuse and mishandling of the installation process, and AFTER being without an internet connection for a week because of them. acanac was given plenty of opportunity to rectify the situation, but they didn't bother to do so. As such, they lost two customers, not just one new one. | |
| | | FerglessPremium
join:2008-04-19
Toronto, ON
1 edit | Throw me under the bus ??? quote:
The true truth is that it's not about what I "wanted" to hear. It's about what I "should" have heard, and that you offered help that really wasn't any help to us at all
I can't change your referral cancelling. If you had let me know sooner I might have been able to do something.
When I got to it your referral had cancelled already. Nothing I could do at that point. It was messed up far before that.
I don't know why you're throwing me under the bus .... really. | |
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Review by turk
member for 4 years, 170 visits, last login: 9 days ago
updated 36 days ago
- Honey Harbour,ON
- $29 per month
- (12 month contract)
- about 4 days
- Bell Canada
- "Price is good. Best deal for the money."
- "Some misinformation about what is included. Unable to port number"
- "Seems good so far"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Ordered 6M package only getting 5M best but that may be due to phone lines(old) Price $29/month on 12 month pay ahead contract. Order went well.
Modem is NetVito 5300 seems ok.
Free dry loop and voip phone thrown in.
No phone tech support on weekends. Email support questionable.
Had Acanac for one year and had no problems with DSL other than 5.0M max speed. They could not port my phone number ever.
Canceled service after first year because I don't wish to pay in advance for full year and the price rose to $37.99 for unlimited. They insist this is the best price around but that is not quite true. They really did not offer any incentive to stay so will try someone else.
Comments:
LynnPremium
join:2011-08-11
Trenton, ON
kudos:7 | Acanac inc. Glad to hear everything went well. I can tell you that emails usually get answered in 24-48 business hours. | |
| | | | Re: Acanac inc. Lynn, I was thinking of going with ACANAC but have found many horrible reviews and now I am doubting the company.
Here are some questions that may help me decide.
1. Some people complain that they have very slow connection and you (Acanac) blame Bell for it. As in you put in the request to switch the user to "Fast Profile" and Bell refused to do so. Can I find out if I will be denied the "faster speed" before getting the contract with you? Can you contact Bell and find out?
2. I was looking at the silver $43.95 plan (including the free phone service. Now, will I be able to keep the same phone number as I have now? (514) area. Also, besides paying the 12x43.95$ in one shot what other fees are there? Activation? Modem? VoIP phone?
Thank You,
Alex | |
| | | LynnPremium
join:2011-08-11
Trenton, ON
kudos:7 Reviews:
 ·Cogeco Cable
| Re: Acanac inc. Alex to answer your questions:
1)If you want to pm me with your full mailing address I can check to see what speed comes up for your area. Now, it will give me an approx. speed but at least we will have an idea by the results if the speed in that area is good or very slow. if you ever have speed problems I will tell you the tec department will do their best to boost your speed up.
2)Yes you can port your phone number over as long as you keep your current phone line active until we do get it ported over. Once it has been disconnected we can not port a number over.
All fees are listed below for the silver service:
Installation fee 75.00
Modem 49.95
Shipping 9.95
Dry Loop 8.00 | |
| | | | LynnPremium
join:2011-08-11
Trenton, ON
kudos:7
1 edit | Re: Acanac inc. Alex about your street address. Is that a Rue, lane etc? Answered you in pm. | |
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LynnPremium
join:2011-08-11
Trenton, ON
kudos:7 | We do port numbers in now. | |
| | LynnPremium
join:2011-08-11
Trenton, ON
kudos:7 Reviews:
·Cogeco Cable
| Re: Acanac inc. Regarding the number, you can keep your old number to use it with your Acanac phone service by porting the old number to Acanac. We do ask that you keep your current phone line active until we get it ported over as we can not port it over once it has been disconnected.
To proceed with porting your number please fill out the Porting form through the following link:
»www.acanac.com/porting
Note: porting procedure may take up to one month depending on the carrier. | |
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