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Acanac page on DSLReports
Six Month Rating

Reviews:
bullet 384 reviews (175 good) (123 bad)
bullet Submit a review by email click here
bullet login for new review notification feature

Review by jkelso_1 See Profile

  • Location: Newmarket,ON
  • Cost Contract price not specified.
Good "Nothing that I know of from this experience"
Bad "Did not get service I ordered and am expected to wait who knows how long for it "
Pre Sales information:
Install Co-ordination:
Value for money:
(ratings well below consensus)

My Other Reviews

·TekSavvy Cable
I decided to move to Acanac in anticipation of moving to IPTV when it reached my town.

Service was supposed to start today and as it was a transfer all that was required was I was supposed to reboot my modem once the old service stopped.

I received this from them on the 14th....

"You will find the date and time of your installation below.
If this is a new Cable install you will need to be physically available at the residence in order to give access to the Cable technician on the following date:
If it is a transfer your presence is not required. The installation will be completed remotely.

Pending TRANSFER date: Apr. 21, 2014

If you are using an existing cable line and you are just transferring to us, no technicians will be dispatched to your location and after 5 to 7 business day or when your internet connection goes down you just need to reboot your modem(if you have your own) or have the one we send you installed and connected.

"

email sent to billing....

I am sitting at Tim Horton's using free wifi because I have no internet at home.

I spent over 1.5 hours on the phone before I got a person. Shelly told me that Rogers didn't have a cancellation order from our previous ISP so you could not get my modem activated.

This makes no sense since they managed to cut off the services from the previous provider.

Shelly insisted that I would need a ticket and have to wait for a technician to come. I got disconnected before finding out how long that is supposed to take.

I called again when I got home and got the same, have to wait for service line.

No one at your bothered to contact me when Rogers told you there was no cancellation, so I have to wait because you dropped the ball?

Please cancel my service under the 30 day guarantee and refund both for the activation that did not happen and the service I have not received.


member for 4.5 years, 6 visits, last login: a few hours ago
updated 3 days ago

Comments:

Review by Jeffer71 See Profile

  • Location: Consecon,ON
  • Cost: $180 per month (month by month)
  • Install: about 40 days
Good "Solid connection, Price, Unlimited Gigasmurfs, Free VPN, Free Storage, Free Static IP"
Bad "Tech support, Ticket System and Acanac Forums"
Overall "Price is Right Bob!"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Wife and I have decided to stick with Acanac for another year for our 2 connections. Feel much better knowing I can get better support on Acanac forum via Dslreports instead of having to call in and deal with 2 hour wait and risk getting a hang-up jockey.

member for 5.6 years, 317 visits, last login: 3 days ago
updated 8 days ago

Comments:
Lynn
Premium
join:2011-08-11
Trenton, ON
kudos:7

Price is Right

Thank you so much for saying so. I am very happy everything was resolved for you so quickly. You have a wonderful day






Review by Moradian See Profile

  • Location: Scarborough,ON
  • Cost: $445 per month (12 month contract)
Overall "WORST EVER"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

I truly wish you had a review lower than "Bottom Line" because that is what that company is. I did not have any i/net entire month of March barring 6 days and they still charged me. I reported them to BBB. Suddenly they decide to refund me 9 months but now suddenly decide to prorate the charges and balance the refund, even though I had a firm rate contract with them. I have now reported them to CCTS, and hope they will look into this company, to ensure no one else goes through what I did. A year full of anxiety, stress, indignation, humiliation, frustration. They really take us customers for fools. It is about time CCTS or CRTC or someone should investigate how this company operates. They get our money upfront and then do not care whether you have internet or not. I moved to Teksavvy. Within 2 days they couriered and connected me and from thereon it has been smooth sailing. I chose the $24.65 plan and it is awesome. For all Acanac users, try Teksavvy. You will not regret.

They give you a CID (customer identification number). When you call, key in the number and you are connected to a Tech Supp so fast, it is amazing, awesome... courteous and knowledgeable. Best ever.

ACANAC .... I WANT A FULL REFUND FOR ALL THE FRUSTRATION AND HEARTACHE YOU PUT ME THROUGH FOR AN ENTIRE YEAR.

-------------------------------------------

My son bought this pkg for me, as a Mother's Day Gift. The contract states 365 days of continuous internet service. I have never had more than 10-15 days of internet service in any given month from the time we signed up. There has been no customer service support at all. Evening I go home, try the internet, does not work. Go up and down the basement stairs, trying to set and re-set the modem, with no avail. Tried calling their Tech Support. Takes them 40-50 minutes for someone to respond (if it is your lucky day). They are totally clueless with absolutely no inclination to help customers. When you get abrasive, they make you run some tests and if it still is not resolved, the quick response is, we will get someone to call you back. Don't fall for that because it will never happen. From 8 March I do not have internet and I have been writing to them daily. Monday, Ann L from Billing Department tells me she will get someone to call me. It is Thursday now I am still waiting. I have lodged a complaint with Better Business Bureau and also contacted Pat Foran of CTV, re this company. Please hold on to your hard earned money very tight. You would rather llive without an internet than live with all the frustration, anger and stress that this company has put me through.

member for 69 days, 2 visits, last login: 9 days ago
updated 9 days ago

Comments:
koreyb
Open the Canadian Market NOW

join:2005-01-08
East York, ON

mistake?

I think you marked them at 100% instead of 0% because of how negative this review is, surely they didn't get top marks
markie58

join:2009-04-24
Chateauguay, QC

Re: mistake?

?????Cost: $445 per month (12 month contract)?????
donkey

join:2008-04-08
Montreal, QC
Reviews:
·Acanac
·TekSavvy DSL

Defaluts are 100% She meant 0%

She posted in my review, and she seemed angry, very angry. But yet she does not seem to understand simple things as this review forum.

She is angry with Acanac, but didn't bother to click on the DEFAULT 100% ratings this forum uses as default.

If I understand her views, as per the response in my review, they would all have been zeros.

Review by WhaleOilBee See Profile

  • Location: Manotick,ON
  • Cost: $62 per month (month by month)
  • Install: about 10 days
Good "Smooth sign-up"
Bad "Too soon to say"
Overall "Very happy so far"

I ordered the 35/3 unlimited package on the $54.95 monthly payment plan. My intention is to try Zazeen IPTV; if all goes well, I will change to the yearly $49.95/mo payment plan. After placing the order, I received an e-mail with all the information I would need to set up my Acanac e-mail account and to access my 100G web storage. An install date was provided and the modem was shipped with a tracking number; it arrived a few days before the install date. After the Rogers tech installed the modem, it came on-line right away with no problems. Everything worked as it should. The next day ( a Sunday ) I opened a ticket to ask how to set up their VPN; I made it 'low' priority. A reply came back the same day. I was very impressed by that; I wasn't expecting any reply so fast, and on a Sunday!

Hopefully nothing will go wrong where a ticket needs to be sent to Rogers. That's the acid test of a TPIA - how well they assist their customers in that situation.

member for 2.7 years, 1162 visits, last login: a few hours ago
lodged 14 days ago

Comments:

Review by donkey See Profile

  • Location: Montreal, QC
  • Cost Contract price not specified. (12 month contract)
  • Telco party Bell Canada
Good "works as advertised"
Bad "people that reply to email tickets are morons"
Overall "call if you have issues, the online people are idiots"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

My Other Reviews

·TekSavvy DSL
I changed independent ISP companies. This costed $50. This said install includes a BELL tech to hook me up to a remote. I was already connected to a remote, It's a crappy lucent/stinger, but what can I do about that, nothing..

Then a second tech (TELECON tech) should have come here, and isolate my existing telephone wiring from the DSL line via POTS splitter, but his job was done way before he had to come here, due to I have one installed from a previous upgrade.

Install date, and a day I took off:

BELL left my line card on a default ADSL1 default profile of 3/.6. Guy in charge, all he had to do was slam his face on the left of the keyboard for 26/11 profile, smash on the middle for 15/1 or on the right for 5/.8. Yeah, it was that simple in simple terms. BELL didn't do anything.

TELECON didn't bother to show up.

BOTH marked the job as COMPLETED, go figure.

$50 never spent, o wait I did, I spent it for something resembling to happen above. Nice racket BELL.

So I am out $50 plus GST and on top of that QST for nothing ever happening. Look below, there's nothing anyone in charge can do about it either, apparently.

So give me the POTS splitter I paid for!!!!

---------------------------------------------------------------------------------- --------

I was convinced the people that were answering my email aka site tickets were in Pakistan. Pathetic attempts at English and generic responses to my rather direct questions. Acanac claimed they don't out source, so I guess Mehdi.M el al are located in Canada.

Incompetent idiots answer your emails/messages, and it takes them 3 to 4 days to even answer.

I was better off calling and waiting on hold for 30 minutes, to talk to the only person answering calls to get my line card replaced.

The actual BTS guy that fixed my line card called me, and in Quebec, he spoke to me in English, props to that guy, meme si je suis capable de lui parler en francais.

Bell left me a message on my machine to rate the service of their tech, but I don't wanna send a letter to rate him.

Bottom line, if your dsl is stable then acanac is great, if your dsl is crap, don't bother, they employ idiots to answer your email messages, call and hope there isn't a waiting period.

It has been working good, random dsl disconnections for what ever reason, once a night I guess.

member for 6 years, 1959 visits, last login: a few hours ago
updated 41 days ago

Comments:
Moradian

join:2014-02-14
Toronto, ON
Reviews:
·Acanac

They should be closed down - no questions asked.

My son bought me DSL last April as Mother's Day Gift little knowing he was buying me a year of stress and heartache. Since April not a single full month of internet. Tops 10-15 days. I did not have internet before Christmas until mid January. Then for 10-15 days and was gone. In the month of February I have had internet so far just for 2-3 days. I have sent them emails every single day. Their CSRs are idiots and morons is an understatement of the century. Every time I send a complaint first thing we cannot find your account. Then I have to send all the registration papers and then it clues it. Then again, someone sitting somewhere I am sure on a bus in India or Pakistan tells me to go and plus this in and plug that out and check the line. If I am going to do the heavy lifting, what the hell is he getting paid for. As I said I have written to CTV to investigate and have finally gotten BBB involved to get me a full refund. If you want to buy yourself truckloads of stress, pay Acanac and they will keep you occupied all year round - every second.
donkey

join:2008-04-08
Montreal, QC

Re: They should be closed down - no questions asked.

Let me know how it works out for you, I can send you my email conversations with Acanac, mind you after a while I was frustrated and you can tell in my replies lol.

Fergless
Premium
join:2008-04-19
Toronto, ON

Support etc.

If there's anything I can do to help, please let me know.

Thank you.
donkey

join:2008-04-08
Montreal, QC
Reviews:
·Acanac
·TekSavvy DSL

Re: Support etc.

All my problems stemmed from BELL not doing their job and then TELECON never showing up. My line card was reset to ADSL1 3 meg down, .6 up when it should have been VDSL2 26/11 (I'm on a stinger).

Trying to get this simple issue resolved resulted in people responding to my emails with broken English and next to useless replies.

Then my line card died, not Acanac's fault, but the people that responded to my emails and phone calls are uneducated in the BELL practices of not being able to hit me with a DMC charge see: »www.crtc.gc.ca/eng/archive/2012/2012-83.htm

Bell didn't do their job installing me a proper demarc, but hey it's win win for me, they can't threaten me with DMC charges! Nor did they set my profile correctly.

Now onto the TELECON no show, I was worried that because they never came, I possibly would be disconnected due to that fact, but apparently they marked the job as DONE. That installation/activation fee includes a fancy POTS SPLITTER that I was not given, and which I feel I am owed on principal.

Bottom line, improve your scripts the people that answer email/tickets are given, possibly offer English classes. La prochaine fois je vais ultilizer Francais, pour voir si les Francophones sont inutile comme les Anglais que vous emploi.

Let me know, I can copy/paste my questions and Acanac's answers so you can see first hand, and everyone else can too, how frustrating the answers/solutions are.

Fergless
Premium
join:2008-04-19
Toronto, ON

1 edit

Re: Support etc.

If I remember correctly I got your Upstream raised and you were good with that. Other than that I'm unaware you are still having issues.

For the invoice problem I can not help you with that you will need to take that up with billing.

Have a great weekend

Customer complaints: complaints@acanac.com
Customer feedback: feedback@acanac.com
donkey

join:2008-04-08
Montreal, QC
Reviews:
·Acanac
·TekSavvy DSL

Re: Support etc.

"Now onto the TELECON no show, I was worried that because they never came, I possibly would be disconnected due to that fact, but apparently they marked the job as DONE. That installation/activation fee includes a fancy POTS SPLITTER that I was not given, and which I feel I am owed on principal.
"

Good ol' Acanac, you addressed the first issue and then ignored the second, and if it was you whom directly addressed my upload problem, then "your" welcome.

I paid $50 for a fail install, bell didn't do their job and neither did TELECON.

I spent over 2 weeks dealing with a default line card set to 3 down, ,6 up and the people I emailed couldn't comprehend that simple fact where it should be their job to know.

Meh bell changed me to a new port in their stinger and my internet/land line works again.

You owe me a pots splitter, I paid for it.
donkey

join:2008-04-08
Montreal, QC
Reviews:
·Acanac
·TekSavvy DSL
A week with no replies, expect this with Acanac support, dust it under the rug kind of attitude.

I will copy/paste the dealings I have with their email/ticket support, and I apologize in advanced if I come off as a jerk, but at the time I was at my whits end.

p.s. give me the pots splitter TELECON didn't give me, nor did they show up, nor did they do their job and simply marked the job as complete. I paid for it.

Fergless
Premium
join:2008-04-19
Toronto, ON

Re: Support etc.

Ticket # ?
donkey

join:2008-04-08
Montreal, QC
Reviews:
·Acanac
·TekSavvy DSL

2 edits

Re: Support etc.

Bell didn't do their job, I was already connected to this crappy stinger. Bell couldn't even be bothered to change my line card profile from adsl1 3/.8 to vdsl2 26/11.

Telecon didn't bother to show up, or do anything. All they had to do was show up, on the day I took off, I would have shown them my fancy pots splitter already installed, he would have just had to handed me my complimentary pots splitter.

Both marked the job as complete.

I DEMAND my $50 back due to nobody doing what I paid for in the first place.

WOW, I just checked my generic acanac email to get the login to post it here, and I have 2 dirty porno spam messages to a user that isn't me. Strong spam filters Acanac.
I have NEVER used this email address.

Here's a ticket # GOW-12915

I saved the other ones, I can post them so that all can see the people responding to my email/tickets are inept.

Thank you and have a good night.
donkey

join:2008-04-08
Montreal, QC
Reviews:
·Acanac
·TekSavvy DSL
Oh and for what ever reason, I was resent my first invoice out of the blue. I replied that if my credit card was charged a second time, I would contest it.

This was my reply:

"This better be a mistake, because there is no reason for this, and a) I in
writing told you that you no longer have my consent to access my credit
card b) I will contest this charge with my credit card company."

Guess what the response was?

"Dear Valued Client,

May we ask why you are wishing to cancel your Acanac service?

Please let us know so that we can see if any of our specialists can help resolve any issues you may be having.

Please write back soon so that if you do decide to stay with us I can make the changes to your account in time.

Best Regards"

lol I have plenty of examples to show if anyone one want to see how incompetent the people that answer email/help tickets are.
donkey

join:2008-04-08
Montreal, QC

Re: Support etc.

Posted on 07 Feb 2014 06:24 PM my last reply to the above

Posted on 03 Mar 2014 04:42 PM the date I received a response

Fergless
Premium
join:2008-04-19
Toronto, ON

Re: Support etc.

I'm not sure what you expect me to do, this is not something I can help you with.
donkey

join:2008-04-08
Montreal, QC

Re: Support etc.

refund me $50 plus gst/qst for the install that never happened?

send me a pots splitter, that if you can't refund me the install fee, that I paid for, and never received?

Fergless
Premium
join:2008-04-19
Toronto, ON

Re: Support etc.

I can't do either donkey, you would need to go through support or billing.
donkey

join:2008-04-08
Montreal, QC

1 edit

Re: Support etc.

Does Mehdi.M work for either of those departments? I just ask because I'd rather smash my head against the wall other than deal with that guy ever again.
donkey

join:2008-04-08
Montreal, QC
Reviews:
·Acanac
·TekSavvy DSL

Re: Support etc.

I'm sure I am not the first to get screwed by bell/telecon, however I would like it to stop. I hope people educate themselves on what's supposed to happen during an install, and in my case, where nothing was done, to scream and yell.

$50 plus gst/qst for nothing to happen or be done, GO BELL GO. And to top it off, I have to call up.

I'll give Acanac this, last time I called, the guy that got my last bell repair ticket fixed was awesome, very professional and understanding.

I didn't get his name, otherwise I'd say it here.

Fergless
Premium
join:2008-04-19
Toronto, ON

Re: Support etc.

So you have no Demarc if I remember correctly, and now no POTS splitter. Not passing the buck but have you called Bell about it.

I think I know who the tech was for the Bell ticket, I can ask him to check with you.
donkey

join:2008-04-08
Montreal, QC
Reviews:
·Acanac
·TekSavvy DSL

Re: Support etc.

My demarc is an old antiquated one with no test jack, and I like it, bell cannot charge me diagnostic fees . I have a pots splitter from when I upgraded my 5/.8 to 15/1.

So all telecon had to do was hand me a second pots splitter that was paid for under the $50 installation fee.

All bell had to do was update my profile, aka tap a few buttons on their computer, but didn't.

Fergless
Premium
join:2008-04-19
Toronto, ON

Re: Support etc.

All I can suggest for both of your topics:
»Review of Acanac by donkey
»Support etc..

Is to email complaints@acanac.com they may be able to help you.
donkey

join:2008-04-08
Montreal, QC
Reviews:
·Acanac
·TekSavvy DSL

dummies

them:
Posted on 16 Dec 2013 10:15 PM
Hello,

Your telephone provider has informed us that you have a product on your telephone that is incompatible with DSL services. Can you please contact your telephone provider to have this product removed. Once this is completed, please email or call our technical support department with the date this product will be removed. Once this has been completed, we can restart the activation process for your DSL internet.

If the product is unable to be removed, we may still be able to install services on a dryloop. A dryloop costs an additional $8 plus taxes per month and requires a technician install. If you require a dryloop please email us back or reach our tech support line @ 1-866-281-3538 Ext 4

me:
Posted on 17 Dec 2013 12:36 AM
are you stupid?

I won't have a "product" on my line by the 20th, you know the date I want this to be installed.

You know, the date I asked and agreed to have this done.

Either make this happen on the 20th or refund my money, I am sick and tired of this inept show of ineptness.

If only you read the notes, I asked for an install date after you tried to log it with bell, and yet you just did it again.

I am growing weary of this company and their ways, God forbid I actually have a serious problem, I will be screwed.

I am eating bacon while I typed this, does that make you mad?
donkey

join:2008-04-08
Montreal, QC
Reviews:
·Acanac
·TekSavvy DSL

more

me:
Posted on 30 Dec 2013 12:26 AM
1. When does my 12 term start

2. Give me the default modem firmware/config (helpful tip: DEFAULT does NOT sync on a stinger remote, but I guess you don't know what that is.

3. DEMAND bell fix my 3MBit pathetic internet, all they have to do is update my profile in lantern (p.s. this better be the start date of my 12 month subscription.

Invoice bell for me, $100 for wasting 8 hours of my time yesterday.
Invoice telecon for me, $100 for wasting 8 hours of my time yesterday.

Invoice bell for me, $100 for wasting 8 hours of my time yesterday.
Invoice telecon for me, $100 for wasting 8 hours of my time yesterday.

Invoice bell for me, $100 for wasting 8 hours of my time yesterday.
Invoice telecon for me, $100 for wasting 8 hours of my time yesterday.

Invoice bell for me, $100 for wasting 8 hours of my time yesterday.
Invoice telecon for me, $100 for wasting 8 hours of my time yesterday.

Invoice bell for me, $100 for wasting 8 hours of my time yesterday.
Invoice telecon for me, $100 for wasting 8 hours of my time yesterday.

It is now Monday, get bell to fix my line profile! I guess not Tuesday or Wednesday because they are new years eve and new years, how ever if this is not solved by Thursday, I will DEMAND a full refund (minus the modem costs of course).

I am fed up, with dealing with card reading third world support that don't bother to answer my multiple questions and simply copy/paste the third item they're supposed to from their card.

them:
Posted on 31 Dec 2013 09:19 AM
Hello,

Apologies for any inconvenience and thank you for your patience.

We forwarded your cancellation request to “30 Days Money Back” department. We'll update you as soon as my colleagues confirm your request. Please wait, thanks.

Best Regards,
Acanac Inc.

me:
Posted on 31 Dec 2013 10:24 AM
I threatened to cancel, I didn't ask to cancel, moron.

them:
Posted on 31 Dec 2013 10:28 AM
Hello,

We need to wait for the confirmation of my colleagues in "30 days" department. Please kindly wait.

Best Regards,
Acanac Inc.

me:
Posted on 31 Dec 2013 10:33 AM
It is now Monday, get bell to fix my line profile! I guess not Tuesday or Wednesday because they are new years eve and new years, how ever if this is not solved by Thursday, I will DEMAND a full refund (minus the modem costs of course).

I threatened to cancel, I didn't ask to cancel, moron(s).

them:
Posted on 01 Jan 2014 12:25 AM
Hi,

Please note that we need our manager's confirmation for any further action. Please kindly wait till we receive his response.
Best Regards,
Acanac Inc.

^^^ last I heard from this ticket.
donkey

join:2008-04-08
Montreal, QC
Reviews:
·Acanac
·TekSavvy DSL

strong spam filters

Click for full size
I have NEVER used this default email address and look:

They are not even directly addressed to my email, but somewhat similar addresses.

Review by morph69 See Profile

  • Location: Penetanguishene,ON
  • Cost: $50 per month (12 month contract)
  • Install: about 13 days
Good "umlimited bandwidth 35/3 - faster than 6/1 dsl availible in penetang"
Bad "nothing as of yet"
Overall "fast, cheap and painless compared to dryloops from HELL Canada(yes hell) that always get shut off locally for no reason"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

My Other Reviews

·FreePhoneLine
·Acanac
Had an issue with the modem being shipped when i ordered, day before install i called and they sent one asap - only took 3 days to show up at that point. delayed install a few days but i made my services overlap by a month in case of possible issues as in the past had a nightmare with 3rd party dsl providers coordinating with bell.. caused me to be down for two weeks. On a good note even though i rescheduled a rogers tech called me on day of install to conform that is what i wanted and a few hours later a call center employee called from rogers to conform that the tech had actually contacted me and arrange new time slot

These are the only modems they allow
Vendor- Rogers Network Model (HW version)

Huawei Huawei MT130U V100R001C01B071 HW Ver 1A
Technicolor DCM476 AC.02.50 HW Ver 2.1
Technicolor Technicolor DCM476 AC.02.50 HW Ver 2.0
Thomson DCM 475

I was shipped the Huawei - they have said it will have a warranty as long as i am their customer

Pre-payed for a year
total cost about 700 tax in
100 for a modem
50 for install (not needed but rogers insists.. so i insisted on a fresh drop to house)
10 to ship modem
39.95 a month when paying yearly (otherwise 42.95) so like getting a month free
Package purchased was 28 meg down 1 meg up
unlimited bandwidth
(during peak hours hours (7pm-12Pm downstream will be reduced to 14 MB/S)

service includes this stuff also
free 100 gig of online storage... free vpn account ... free ssh tunneling.. and a free voip line for the term of your commitment (wont really use any of it... but some might) another company i would recommend for voip is freephoneline.ca

Acanac only uses a few modems in rogers footprint to keep costs down (every modem they add and rogers charges $25,000 - as i looked around i wanted to get a motorala gigabit gateway with wireless n but realized it would not be an option - that sucked as i want to upgrade my network to gigabit anyhow... what do ya do... guess i'll find something newer that is ddwrt flashable anyhow

had internet for a few days now... getting 40 megabit off peak hours no problem... during peak hours (think 3-11pm) they are supposed to throttle you back to 14 megabit.. found speed test are very inaccurate compared to speed being delivered ... results show from 2-14 megabit but actual real world performance is rock solid 14 megabit with torrents and such ... much better than the 6 meg dsl line i have been stuck with... VERY happy with the switch

update : |March 1st, 2013
Been a few weeks service has had 100 percent uptime and speed as been a welcome addition in the house overall. |Even during peak times easily beating 12 megabit in real world (though speed test all say less- don't trust speed test actually download something)
I have even noticed my voip service has worked better with the better upload speeds than dsl i had previously.. |Just hoping we can get access to better upload in future |:|)

update : May 1st 2013
speeds are awsome... consistent service consistent too.. still have the throttle during peak hours... speedtest on dslr is inaccurate to real speeds on cable... speedtest.net is accurate ... can download at 30 megabits seconds no problem with torrents and good servers but java and flash on this site says i have a 5 megabit connection. While the connection is throttled during peak hours (by the company) it is never sluggish during this period at all and some night it is not throttled at all (when less overall subs are active i would assume)
My call quality for my voip is better than when i was on a dryloop and 2-3 months in now I am not aware of a single outage (btw i use a ddwrt router with back-up dns name servers from open dns and google so if there have been issues i would never know)

so have had the service for about a year now... had a day of outages on the rogers cable plant.
I order the new service package about a month ago now the 35/3... paid about 600 bucks (prepaid for the year) thats tax in and out the door. Initially had some issues with getting the speeds of the new tier... thought they had not properly set up new tier ended up being a qos setting in router.. once modified get full speed almost all the time (evenings sometime minor degradation)

[URL=http://www.speedtest.net/my-result/3321015439][IMG]»www.speedtest.net/result/3321015···G][/URL]
»www.speedtest.net/my-result/3321015439
»www.speedtest.net/result/3321015439.png

member for 12.6 years, 534 visits, last login: 10 days ago
updated 63 days ago

Comments:

Fergless
Premium
join:2008-04-19
Toronto, ON

Rate Limiting

Rate limiting has not started yet morph69
morph69

join:2001-09-03
Penetanguishene, ON
Reviews:
·FreePhoneLine
·Acanac
·Acanac

Re: Rate Limiting

I hate seeing all the flak you guys take around here... have given nothing but what you advertise to me thats why i update my review to give a fair portrayal on this board... been here 11 years and worked in the industry for years.... like some one to say I am a plant... they should not allow people to post reviews unless they are active members

Fergless
Premium
join:2008-04-19
Toronto, ON

Re: Rate Limiting

Tks for the update.

Review by darknestgirl See Profile

  • Location: Montreal,QC
  • Cost: $70 per month (12 month contract)
  • Install: about 14 days
Good "Good service overall"
Bad "never had to use support so can't really find anything bad "
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

My Other Reviews

·Videotron
2007

I did consider tecksavvy for dsl company but after having to many problem when i was with them before i decide to go with Acanac.

I have the 5mbps down and 800 kbps dsl internet.

I order their service on the internet, receive the modem 2 days after the order and got activate 30 days after the order because of some problem on Bell ends.

They send me the aztech modem by fedex, all i had to do is plug it into my computer.

you probably saw me a lot here and on other dslr forum cause i love to help people and give my honest opinion on other post without sounding harsh or respectful. Now back at my topic

I've been with Acanac for the last 6 month except for some downtime that any other dsl company would have or had the past six month, i'm glad to say i'm very satisfied with the service, i didn't had any problem with it except of course problem from Bell side like anyone else in Acanac had(not showing up, putting people on the wrong profile, etc) I would recommend it to anyone who ask for a dsl company. I particularly love the fact that they have their own forum(community forum) where anyone new and future customer can come and expose their problem. There's always someone there ready to help even if some of the customer there are complaining but we always make sure that their problem was taking care of and i'm glad to say that most of them were resolve in no time.

So, please before you do complain, you should always exposed your problem to see if anyone can help you with it. WE often see people come here and complain after only one week without exposing their problem first to see if anyone can help them resolve it.

So to anyone who are considering to get acanac service don't hesitate to ask question here or on the community forum, we will be more than happy to answer them and to help if you have any problem with the service or your order.

Have a nice day

UPDATE

It's been almost a year now(august 8 ) still very please with the service, no problem except for the throttling on Bell part but theirs always a way to bypass that with the tunnelier, but don't forget that dsl is all about distance and wiring condition. So if your are not too far from the CO you should consider Acanac for the internet(can't say for the VOIP since i don't have it)

UPDATE

now i'm back for another year (monthly paiement 39.95) amazing service just receive a call from someone at the billing department to make sure i did receive the invoice so next update in 6 month

UPDATE 26-05-2013

I'm back with them after 2 year with videotron, i took month to month first to see what kind of speed i will get i got a little more than 25Mbps and around 9.62Mbps(vdsl 25/10 Mbps) i didn't review the tech support since i didn't have to call or contact them for any major problem other than a misunderstanding on my part about the installation process. i had to email billing twice and everything got resolve quickly.

»www.speedtest.net/result/2733711118.png

UPDATE 07/07/2013 after almost 2 month every thing still work the only problem is when i use p2p with any software(utorrent vuze bittorrent) my connection is disconnecting if i upload at more than 200Ko/s and my upload speed did decrease from 9.66Mbps to 7,43 Mbps, i try everything after contacting support(didn't have any problem with them, they did everything they could to help me ) nothing work but I'm not the only one, even Bell customer experience disconnection with P2P so i have to ask support to decrease my upload profile but i decide not too, i will change it for cable instead which is more reliable than vdsl or dsl.

»www.speedtest.net/result/2821306874.png

(different server but same distance 50Mi)

UPDATE 03/08/2013: Cable order done today, i will update my review when it's fully activate.

UPDATE 17/08/2013: Cable install and no major problem so far, get the speed advertise, the activation take a little bit more longer than vdsl, around 10 to 15 days before the tech can come(videotron in my case) Will update my review in a month.

UPDATE 12/09/2013: Since my cable connection is working great with no one single disconnection, i request them to cancel my vdsl account, they did answer my email really quick and asked me why i was cancelling, i told them about my cable connection i have with them is working great . I'm still waiting to get the vdsl connection cancelled after a week, so i ask them again to see what's going on with my last request but no answer.

UPDATE 15/09/2013: Still no answer from billing so far, can't tell if my request was fulfill or not.

UPDATE 16/09/2013: Finally got an answer from billing with the help of fergless, everything was taking care of.

UPDATE 11/01/2014: After being month to month for at least 4 month without any problem or speed change, i finally change it for yearly term. Will update the review if there's any change with my service.

member for 5.7 years, 408 visits, last login: 2 days ago
updated 72 days ago

Comments:

Fergless
Premium
join:2008-04-19
Toronto, ON

Ticket #

Post your ticket # and I'll check.
darknestgirl

join:2008-08-11
Montreal, QC

Re: Ticket #

Look at your im. You should have it.

Fergless
Premium
join:2008-04-19
Toronto, ON

Re: Ticket #

Thank you, you should have a reply to your ticket, Auto Renew has been turned off.

Tks
darknestgirl

join:2008-08-11
Montreal, QC

Re: Ticket #

Thanks, just receive it.

Lew

@ccra-adrc.gc.ca

Service problem

With Acanac, you need to note that they do not have phone support in the weekend and midnight.

Fergless
Premium
join:2008-04-19
Toronto, ON

Re: Service problem

said by Lew :

With Acanac, you need to note that they do not have phone support in the weekend and midnight.

darknestgirl is well aware of that, she has been a customer for years off and on and has been very helpful on Acanac's Community Forum.

Tks

Review by magvet See Profile

  • Location: Montreal-Nord,QC
  • Cost: $32 per month (12 month contract)
  • Install: about 8 days
  • Telco party Bell Canada
Good "best canadian isp"
Bad "support"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

im with acanac since 5 years and im really very satisfied.
i have the 11Mbps speed and also i have a free voip phone line with freephoneline.ca
so now i referred 10 customers to acanac and since 3 years i have free dsl service forever and free voip phone line forever also for 50$ (with freephoneline) ITS AMMAZING.
THANK YOU ACANAC I LOVE YOU.

member for 73 days, 0 visits, last login: 73 days ago
lodged 73 days ago

Comments:






Review by chall2k56 See Profile

  • Location: Stittsville,ON
  • Cost: $55 per month (month by month)
  • Install: about 10 days
Good "Great Pricing! Fast connections"
Bad "The CRTC needs to grow a pair and make the incumbents get better tools for iisp's"
Overall "Takes a while to get setup, but is great service."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

My Other Reviews

·ELECTRONICBOX
·WIND Mobile
Speed is as advertised, and at some points above what is advertised

I use a DCM475 with STAC.02.16 firmware with little to no issues.

The carrier (Rogers in my case) will take their time to answer inquiries, but once they do, service is reliable and stable.

People are all over these forums saying they have bad experiences with Acanac, but most aren't accurate. I have been with Acanac for over 2 years

The CNOC has filed with the CRTC to ask for the tools and procedures which would greatly help their ability to service the end user.

I have had 2 small outages recently (Aug, and Nov), both lasting less than 30 minutes

Update Nov 9 My earlier outage had reoccurred within a few days, and have learned it was due to a failure at the Node level (where the boxes on the street converge which can serve several streets) was fixed about 12 hours later

I have recently upgraded to Zazeen IPTV with the Entone 500 STB

HD channel quality is the same as on cable or Satellite, the interface is clean and tidy, the basic channel package is amazing and keeps getting better (especially with the recent addition of the family package). All for 39.95 a month. Support has been excpetional thanks to both Paul and Sandro browsing the forum daily and acting on small issues quickly.

member for 6.5 years, 141 visits, last login: 4 days ago
updated 90 days ago

Comments:

Review by avax See Profile

  • Location: Toronto,ON
  • Cost: $49 per month (12 month contract)
  • Install: about 7 days
Good "Price is known up-front, no additional charges, no overages, just works!"
Bad "Move coordination is clumsy, sometimes slow responses to support requests, at mercy of large provider"
Overall "Worth every penny, I never worry about the service, get to pay for a year up-front and now have IPTV Service for far less!!"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

Please note: I am NOT new to Acanac, in fact I was with them once before (DSL) and was less than impressed. Now, I've been with them for over a full year (Cable) and am VERY pleased.

Acanac is a reseller of service from the big guys (Rogers, Bell, etc). They offer what I would call - a no-nonsense way of doing business. I get what I pay for, it works, I don't have to think about a bill each month for internet (do for TV, but that's later) and I know that the underlying backbone is from a major provider (which is good AND bad at times).

While I don't think this reflects on Acanac (as it is a failing in the telcom industry as a whole) we had some issues with moving.

In the last year, we moved twice, and that is where the only annoyances came from, in that they are really at the mercy of the large providers. While I can't say I have actual proof, I honestly and very firmly believe that the large provider that my service is tied to, purposefully delayed my move date installs as well as cancelled/ignored at least one install date.

Overall, Acanac provides me with the service I need at a great price, with NO surprises.

The newest thing I have is Zazeen IPTV - $40 a month and I get WAY more than Rogers provides for $60. It is still in Beta, but very usable and a great service. We have two boxes running and looking to add a third, all running over the same 35/3Mbps pipe. Just awe-inspiring.

Thank you, Acanac, for being an honest and reputable provider. I'm glad to be a customer!

member for 12.4 years, 156 visits, last login: 78 days ago
updated 97 days ago

Comments: