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Review by Mr_Fix_It 
UPDATED: 271 days ago
member for 272 days, 355 visits, last login: a few hours ago
 Barrie,ON
 $18 per month (month by month)
 "None"
 "Everything"
 "DON'T USE THIS COMPANY"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
|
I was cut off without any warning by this company last Monday.
Read the entire account of what happened here on my site.
»www.keyboardninjas.com/smf/index···ic=177.0
Once you read all the proof it will be obvious why to you should not use their service.
Cheapest price....most likely....also worst connection I have ever had.
With my new company Tek Savvy my connection is better than it has been in 2 years.
Same computer, same modem, the only thing that changed was the username and password for my modem.
Followup comments:  
Fergless
join:2008-04-19
Toronto, ON
 ·Acanac
| MrAmericanada Well I see you made it here to slam Acanac once again.
You bashed them on their forum and on your website so I'm not surprised to see you here.
If you look at your own post here.
»community.acanac.com/acanac/view···7#p48637
Your Words:
Like I said I have lost way too much time for only having the account 11 months.
CLOSE THE ACCOUNT !!!
They followed your direction,and now you're a happy Teksavvy customer.
Have a great day. | |
| | Mr_Fix_It
Premium
join:2009-03-01
Barrie, ON
·TekSavvy Solutions..
·Acanac
| Re: MrAmericanada Fergless, I have never had a bad thing to say about you, nor will I ever. You have been and are a helpful person on their forum as was I.
Read my e-mails for exactly what I said and what they did.
I told them I was not renewing because of downtime.
They send back an e-mail telling me they are comp'ing my account for a month and closed the ticket ??????
What am i to think ?
Did it look as though they are closing the account or just the ticket?
It wasn't open for discussion.
The quote CLOSE THE ACCOUNT referred to reopening the closed ticket and the last line is very explicit.
I would have made my arrangements and left quietly.
That all changed at 11:47am on Monday.
I take that as an attempt to discredit me in front of a lawyer not to mention intentionally try to ruin my week.
What gives them the right to close the ticket when a customer send's a cancellation request ?
They did not confirm anything and deleted all my files and account without the courtesy of telling me and cut me off without warning right in the middle of working on a lawyers computer via remote desktop.
Does that sound professional ?
I still had a month left on my year and fully intended on using it. That's why I asked for a confirm date.
It was closed out of spite, there isn't a chance it was by mistake nor has anyone apologized. I gave them a week and ironically enough I am reciprocating on a Monday.
It's called breech of contract anyway you slice it.
Not to mention the CRTC rules on such matters.
If I typed up every incident that happened while I was there it would read like a novel.
Remember the post I made regarding them sending me out a defective used modem and support refusing to replace it or even so much as help. That was just before Christmas.
Check out my speed results, pings and line stats for Tek Savvy Fergless, I have no reason to lie or fabricate excuses its all right there in black and white.
Good luck and happy surfing Fergless
Regards
Ken | |
| | |
Fergless
join:2008-04-19
Toronto, ON
·Acanac
1 edit | Re: MrAmericanada I hear what you're saying, I think the whole thing was due to poor communications, that's why I firmly believe in using the phone for support. Others will argue that point as they may have a language barrier.
Anyway I hope it goes well with your new ISP, I believe they have a great service and forum as well. Technically one of the best. Just wish so many people didn't think Acanac was a scam, but the mood seems to have changed in the last year and a half.
We don't need any bashing between ISP's or trolls and xyz haters but they will thrive no matter what. I'm not referring to you in any way, just in general
We're all in this together.
Take Care.
Fergie | |
| | | | Mr_Fix_It
Premium
join:2009-03-01
Barrie, ON
·TekSavvy Solutions..
·Acanac
| Re: MrAmericanada I am sure our paths will cross again Fergless.
Any time you want feel like shooting the breeze, stop by my Teamspeak server or the forum.
You will always be welcomed.
As a matter of fact the Teamspeak server is open to the public.
keyboardninjas.com
no port required
no password required | |
| Taylor Brown
join:2008-04-29
Russell, ON
 ·Rogers Hi-Speed
·Acanac
| C;mon C'mon now! I know you have had trouble with Acanac, but at least give us a fair rating! Did you honestly think tech support was that bad? Also, we both know that you can't do anything really about Bell, I mean, the profile changing sucks, but it won't change with TekSavvy. 18$ a month for internet is pretty good. I do however understand your concern for connection reliability, which may of had been deserved, as I know an hour here, 10 minutes there can be devastating for some people. I just wish you hadn't taken it out on the rest of the options. Kinda sucks, but at this point, Acanac is getting a second 10 Gig connection with a non-Cogent provider. They;ll definatively make things more reliable.
Good Luck,
Taylor | |
| | Mr_Fix_It
Premium
join:2009-03-01
Barrie, ON
·TekSavvy Solutions..
·Acanac
| Re: C;mon The short answer Taylor is yes, the support was that bad with exception to a few times I called.
Every time I waited 2 or 3 days to get my profile changed back usually on a weekend too.
They change the contract from the time I signed up regarding modems and tried to say I had to buy it when it was only a deposit.
They sent me a used defective modem and refuse to take it back or replace it. Check my posts in Dec.
The DNS servers went down how many times ?
3 times that I recall at least but they got restarted how many times ?
The connection has been on and off for months and it was always blamed on my equipment or Bell or Cogentco or ...
Ya, it was Bell that jacked up my profile all those times every month for no apparent reason.
Did they fix it ?
No, I demanded a conference call with Acanac's so called liaison officer to Bell, an Acanac tech, a Bell Rep and the Co in Barrie and I proved to them all there was an issue with interleave. As soon as my profile was changed to fast path my ping dropped, my connection stablized and line capacity was within tolerances yet not one of them could answer as to why. It proved right then there was nothing wrong with my equipment or lines.
Even then my ping was still high, look at it now.
Who's responsibility is it to get those kind of things fixed
mine ?
What about the packet loss on the trace routes and ping paths ?
Is that still happening.
As for the down times like I said in the e-mail I am not interested in free time for my troubles, I honestly couldn't care less if they offered me a free year, it still would interest me at all then or now.
I personally feel as though an entire year was wasted.
How many corrupted downloads have you had ?
For the amount I downloaded I'll bet you I didn't even use 200GB in the 11 months I was there. Hell there were times I couldn't even get to my teamspeak server or web site.
The review stands and will not be changed or taken down.
Its going to cost them more then a simple e-mail could have saved them.
Good Luck Taylor
Regards
Ken | |
| | | Mr_Fix_It
Premium
join:2009-03-01
Barrie, ON
·TekSavvy Solutions..
·Acanac
| Re: C;mon One more comparison EVERYONE should consider.
You do the math.
Acanac's Review count.
Reviews:
read 122 reviews (93 positive) (13 negative)
Tek Savvy's Review count.
Reviews:
read 535 reviews (499 positive) (8 negative) | |
| | | | 
Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
4 edits | Re: C;mon Hello,
Regarding that comparison please let me state that Teksavvy is a great company and there is no disputting that however, we should keep in mind that teksavvy uses dslreports for their tech support forums and have full time staff just dealing with issues. We do have our own forums. 99% of our traffic flows through our own site ( happy or unhappy customers). Ratings in our own forums show us similar results to what Teksavvy has on dslreports therefore to say that the results would be the same is unfair. We do not monitor these forums on a full time basis thus we are not always aware of issues and able to fix problems as quickly.
Sandro H.
»www.acanac.ca | |
| | | | | Mr_Fix_It
Premium
join:2009-03-01
Barrie, ON
·TekSavvy Solutions..
·Acanac
| Re: C;mon I find it remarkable that you only speak of the comparison values and nothing of the very crux to these issues.
Makes one wonder why you even posted.
I see you paid for premium membership.
Why would you pay for a membership if you don't monitor this forum ?
I paid & joined to support the site, why did you buy a premium account ?
| |
| | | | | | Taylor Brown
join:2008-04-29
Russell, ON
·Rogers Hi-Speed
·Acanac
| Re: C;mon I understand. Luckily and unfortunately I had totally different experience. I have good pings, and my profile has not changed once. I'm not going to blame it on Bell or your lines, as I no nothing about your situation compared to you.
The only thing I have a bit of trouble understanding is the modem thing, as I had a great experience exchanging modems, but that's an old issue which I don't really want to bring up now, LOL.
Well, I do hope that you have a better experience with TekSavvy, and understand your frustration.
Anyways, one thing I don't agree with is you pretending to know how much I download. ROFL. I've been with Acanac for over 9 months, and done well over 700 gigs of torrents. *Evil Pirate Laugh*  (Funny, not one was corrupted.) Oh, and don't get me started on how much I upload. 
I also ran an internet radio station off Acanac and all went well. (320kbps)
Well, maybe I'm just lucky, maybe you're just unlucky. Who knows. Either way, there's not much we can do now. All I can do is hope yo uhave better luck with TekSavvy.
Just a thought,
Taylor Brown, Full Pirate | |
| | | | Mr_Fix_It
Premium
join:2009-03-01
Barrie, ON
·TekSavvy Solutions..
·Acanac
| Re: C;mon Your Quote:
Anyways, one thing I don't agree with is you pretending to know how much I download.
Not sure how you come to that statement as there is no possible way I could ever know how much you downloaded...
My quote:
Is this what you are referring to ?
For the amount I downloaded I'll bet you I didn't even use 200GB in the 11 months I was there. | |
| | | | | Taylor Brown
join:2008-04-29
Russell, ON | Re: C;mon Yeah LOL, I was just joking around. | |
| | | | | | Mr_Fix_It
Premium
join:2009-03-01
Barrie, ON | Re: C;mon If I had to guess at the amount you have downloaded Taylor I would need to use Big Blue for the calculations. 
Taylor 1
Me 0
Game on !!! LOL | |
| | | |
| Forums » comments on review of Acanac |
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Review by firefox360
Posted: 273 days ago
member for 5.3 years, 137 visits, last login: 124 days ago
Montreal,QC
 Business customer
$29 per month (12 month contract)
 about 5 days
"Great service, great prices, reliable."
"SSH tunnel slow downs due to increasing users."
"Excellent service at a price that can't be beaten."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Ordered the Business DSL service, and promptly received hardware and was setup a few days later. Initially was dropped to the 3Mbps profile (like most people that switch away from Bell), however after a quick e-mail to Acanac, I was bumped up to the 5Mbps profile (which was the limit of the line). A week or so later, I inquired about the static IP addresses that were included in the plan, and promptly received an email with all the necessary steps and configurations to get started.
Acanac provides a free 'online personal computer', which doubles as an SSH tunnel for the application of by-passing Bell's network wide BitTorrent throttle. In the beginning, this worked excellently, however recently as more and more users began to use the server there has been noticeable slow downs now and then. Overall it still works rather well, although speeds aren't as great during peak hours as they use to be. Acanac acknowledges the issue though, and have attempted to work on the issue which is promising. Along with the SSH tunnel, certain gateways have been retrofitted with MLPPP capability, however this is apparently still in the testing stages. It is a much better alternative to the SSH tunnel that is just as effective (if not better), provided that you have the appropriate hardware (compatible router).
Another minor issue I've encountered has been with the Aztec modem provided by Acanac which seems to freeze-up when encountered with BitTorrent's large amount of con-current connections. The modem still holds sync and is still connected, however network traffic is stopped to a standstill, and accessing the administration page of the modem usually results in it completely freezing and unaccessible. I've found that the workaround to this problem is to simply reduce the number of connections made by the BitTorrent client. This modification coupled with regular modem restarts once awhile (twice a month) has ensured a reliable and fast connection. While this is rather annoying, it can't be attributed to Acanac.
Followup comments: | Forums » comments on review of Acanac |
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Review by (hidden by request)
Posted: 273 days ago
(review was emailed from domain hotmail.com)
Penetanguishene,ON
$33 per month (12 month contract)
about 4 days
"cheap first year"
"poor service and support"
"not worth the $18.95/mo. special offer"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
|
Was initially impressed when I signed up at $18.95/mo(pre-paid) special offer. Started having service issues within two months. Support only via email on weekends(when issues happen most and was left with no internet). Connection was intermittent at best, speed was up and down like a yo-yo. Very cheap Aztec modem, always Bell's fault in the lines, not them or their equipment, according to Acanac support.They don't like to respond to complaints. Then they automatically billed for the next year at $33.95/mo(pre-paid) without notice. Very unprofessional company, recommend everyone avoid them.
Followup comments: darknestgirl
join:2008-08-11
Montreal, QC | re Since Acanc is uising Bell phone line it is BELL responsability to take care of any problem you had i have the aztech modem for 6 month now and don't have any issue with it. | |
|
Fergless
join:2008-04-19
Toronto, ON
·Acanac
1 edit | Bell did it again! Once again Acanac takes the rap for Bell.
The Automatic Billing is posted on their website.
Mentioned many times on their Forum.
I have DSL on Dry Loop and Voip with them and it's Stellar.
Recommend everyone try them out, a lot of perks as well.
Free Online PC, free 100gb online storage. 100 email addresses. HELLO. | |
| | | |
| Forums » comments on review of Acanac |
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Review by andrewb
Posted: 278 days ago
member for 2.3 years, 7 visits, last login: 217 days ago
Dollard-Des-Ormeaux,QC
$19 per month (12 month contract)
about 5 days
"NO MONTHLY CAP! Unbeatable first year price. 30 day money back period. No modem to buy(pay once to rent)"
"Uses Bell lines. Must use workaround to beat speed cap."
"It's DSL. Try it, test it, if it works and you like it keep it. Otheriwse use the 30 days and walk away."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
The selling points for me were:
- No monthly limit.
- 30 day money back period.
- No extra hardware to buy.
Acanac delivered on all. I had tried Bell, at my old residence, in the past and the performance was really bad. DSL is really sensitive to line quality and distance. I had asked about this to all others, when lookign to buy, and all of then said the only guarantee they gave was that when you hooked up the line the little green light would turn on. Whether that meant you would get 1KBps or 550 KBps didn't matter - your service worked. Acanac was the only one with the satisfaction money back guarantee. Combined with the fact you don't have to buy the modem, just rent it, means your not going to be stuck with wasted money in the form of old hardware sitting in the back of your closet in a few years. And the NO CAP was the clincher. If I'm paying for internet I want to be able to download what I want, when I want, without having to worry about going over some rediculous limit each month. The added services Acanac offers are all welcome bonuses.
Followup comments: | Forums » comments on review of Acanac |
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Review by elec999
Posted: 287 days ago
member for 3.9 years, 313 visits, last login: a few hours ago
undisclosed location
$19 per month (12 month contract)
about 7 days
 Bell Canada
"Fast setup, good support"
"Support is limited to bell, and can take a while to fix problems"
"Cheap, good speeds, no download limits"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I like Acanac, I recommend two friends. Its cheap, it works, and best theres on monthly cap.
Followup comments: | Forums » comments on review of Acanac |
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Review by mallemang
Posted: 292 days ago
member for 293 days, 4 visits, last login: 236 days ago
Sault Ste Marie,ON
$18 per month (12 month contract)
about 1 days
Bell Canada
"faster, less expensive"
"none yet"
"go for it!!!...give me the referral"
| |
Bell was raising my highspeed price from $30 to $45 (50 %). Ordered ACANAC...Went with their $18.99 high speed dsl plan. Read some reviews...nothing much negative. They sent my username/pw immediately so I entered it using bell's existing speedstream modem...works already...got my new IP address from acanac. did a speed test and performance better than bell sympatico high speed. (about 1.5Mbps download). When I get their modem I'll give it a try and if it is faster then I'll use it otherwise I'll send it back.
Followup comments: | Forums » comments on review of Acanac |
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Review by .
Posted: 302 days ago
(review was emailed in)
undisclosed location
Contract price not specified.
"Excellent"
"0 none nothing perfect prodiver"
"Best bang for buck"
| |
Signed up 2 years ago, have not had a single problem, no billing issues like Sympatico, or videotron, nothing my modem synced and it just works. Provided Acanac never becomes like bell or videotron, I will never change provider. I will stay with them for life.
Followup comments: | Forums » comments on review of Acanac |
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Review by anh2
Posted: 302 days ago
member for 2.3 years, 15 visits, last login: 17 days ago
Brampton,ON
Contract price not specified.
"low cost"
"cannot co-ordinate with bell to setup dry loop"
"stay away"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
|
Sign on to get the service back in Jan 18th; charged my credit card for service and dry loop. Then they advise me that Bell showed up wrong house, though ironically there are no other street with similar name as mine except for North and if so there is no such house number. Then the rescheduled date was yesterday but when I called TSR said our house can only get .512 mbps so they cancelled the order. But never even called me to confirm. Funny thing is before paying them, I had driven around the neighborhood and found there are 2 RDSLAM at 0.4km and 1.2km from my house, this was brought up by previous bell technician who told me that to get faster speed I would have to cancel with Bell Sympatico then re-signed again but also request to be put on remote dslam. Acanac never even made such request after corresponding with them for 3 wks pre-installation.
Now 2 wks without internet at home because Acanac dropped the ball on this conversion from Roger, I have to look for another provider!
IMO stay away from Acanac
Followup comments: | Forums » comments on review of Acanac |
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Review by yayay
Posted: 308 days ago
member for 2.8 years, 10 visits, last login: 148 days ago
Quebec,QC
$20 per month (12 month contract)
"Truly unlimited bandwidth and no throttling"
"Internet peering point in Toronto Area (higher latency for Quebec)"
"Best internet provider around, IMHO. Great for bit torrent"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Acanac is the best option for those who want to move a lot of data around (100GB+), at least in Quebec. They require a down payment, but it's worth it.
On the bad side, their Internet peering is the Toronto area. Most of the time it has little impact, but because of this I get higher latency for "local" traffic. I live near Quebec city, so if I communicate with a someone near Quebec city, the data have to go from Quebec -> toronto -> Quebec. Most other ISP have their Internet peering point in Montreal.
Followup comments: | Forums » comments on review of Acanac |
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Review by (hidden by request)
Posted: 308 days ago
(review was emailed in)
Mirabel,QC
$26 per month (12 month contract)
about 15 days
"Very good support & forum community, incredible price, unlimited"
"Bell Services that you might have to deal with initially"
"Best internet offer in my opinion"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Hello.
I've ordered the Acanac service to replace my Videotron cable internet as it's way too expensive in my opinion. I personnally use a lot of bandwith so limits are not really interesting for me even though I could accomodate with some limits.
Dry Loop had to be installed at my place which has been done quick. However, I didn't had any wiring inside of the house has apparently, Videotron removed or used Bell original wiring. Thus I had to find by myself a local technician or have Bell come here install wiring internally and would have to charge me. That's something Presales didn't mentionned because apparently there is no need to.
I could not find any local technician to do that so I was trying to get help form Bell but got redirected to 5 differents phone number by them and still could not have a damn technician even though I was willing to pay... Finally opened a ticket to Acanac and they contacted Bell themselve (even though it was not their ball) and they've been able to have a Bell tech come at my place.
Now, everything is setup and works great. Speed is pretty nice (I'm close to the Bell CO) and no interruption so far.
I'm very glad of the support Acanac gave me on this. The community forum is a great place to get good information and Acanac also provide you with very interesting various (free) services for geek (Online free PC with SSH as an example).
Followup comments: | Forums » comments on review of Acanac |
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