how-to block ads
|
next review in page
Review by Amou 
member for 2.3 years, 333 visits, last login: a few hours ago
lodged 53 days ago
 Guelph,ON
 $45 per month about 7 days "Cheap" "Unstable." "Not worth it."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I also had VoIP with them which worked fine after getting a proper ATA modem.
Internet was fluctuating very badly and they had no forum support.
Comments:
  FerglessPremium
join:2008-04-19
Toronto, ON | VoIP/Internet quote:
I also had VoIP with them which worked fine after getting a proper ATA modem. Internet was fluctuating very badly and they had no forum support.
Sure there is, but ultimately VoIP support that can't be corrected by forum members needs to be addressed to emergency@acanac.com For DSL/Cable support@acanac.com
Forum members are customers just like yourself. | |
| | | stay away from Acanac No technician came to fix it when you had internet problem.
No one work on cancellation except email which will take a week to reply your email.
This company is the worst company I met before.
Stay away from Acanac. | |
| |
1 edit | Acanac Please be aware that they are not our techs. They are either Bell's, Rogers, Videotron and so on.
Do you have a ticket ID for your request? | |
| | FerglessPremium
join:2008-04-19
Toronto, ON | No technician came. Hi xxxxxxx
Can you please post your Ticket # in reference to this and I'll look into it for you.
Tks | |
|
| |
 | next review in page (previous review)
Review by mgreen2000
member for 66 days, 4 visits, last login: 62 days ago
updated 65 days ago
- canada
- $640 per month
- (12 month contract)
- "Very fast taking money from credit card"
- "Everything else"
- "STAY AWAY FROM ACANAC. ACANAC IS A SCAM."
| Install Co-ordination:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
|
This is the worst company I have ever dealt with. Their telephone operators are incredibly rude and condescending. Nobody knows what's going on. You have to wait hours to speak wits somebody and after all they ask you to send email and newer will got the answer....
Do not waste your time - file a complaint with CCTS "http://www.ccts-cprst.ca/", with BBB -it's the only way to get any reaction from them.
Comments:
| next review in page (previous review)
Review by hickins
member for 4 years, 53 visits, last login: 73 days ago
updated 94 days ago
- Burlington,ON
- $37 per month
- (12 month contract)
- about 7 days
- "nothing good!"
- "customer service is SO NOT RESPONSIVE it can make you SICK"
- "Stay Away! there is something seriously wrong with this company!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
|
Signed up, speed wasn't good, I requested a cancellation withing ONE day!!
It's been 5 WEEKS and NO REFUND!! and still counting...
I send them messages daily, no one responds, I don't know how long should I wait?
A refund was posted yesterday (Nov 5) after 6 weeks on my VISA account, and unfortunately it is around 100$ less what I paid.... re-opened the cancellation ticket and here we go again.... it's like a nightmare that I cannot wake up from....I hope this is the end of it....
OK..So finally I got another reply about the ticket I've opened about the difference in refunds, and I was told that activation fees are not refundable!!
So it'll cost you 100$ to try the service and NOT FULL REFUND!
Update:
I filed a complaint with CCTS "http://www.ccts-cprst.ca/", and I was told that my complaint falls under their mandate, so let's see what happens.
Update:
After almost 6 weeks of filing with CCTS, I got a call from Acanac today to inform me that they have approved the refund of 79.95+tax. YAY!!
It's rather unfortunate that I had to go throught CCTS to get a refund after 6 MONTHS!!!
Comments:
carcajou
join:2012-10-16
Riviere-Beaudette, QC Reviews:
 ·Acanac
| Time Hi
Time is relative as per Einstein s theory and Acanac fell into a gravitational field where it expands in inverse proportion with their customers service that contracted down to the infinitesimal.
5 weeks is not much by their standards. Read other posts where people have been waiting 3 months.
Good luck and keep us informed. | |
| | | | Re: Time Post directly on their forums. The mods will help.
Adi | |
| | |
| |  ACANAC CRAP
 This is the worst company I have ever dealt with. Their telephone operators are incredibly rude and condescending. Nobody knows what's going on. It took almost 4 full weeks just to initiate service with me doing all the work.... I should have taken this as a sign. The service is abysmal.........it is actually worse than dial up from the nineties.... the only time the speed is adequate is between 2 and 4 am. PATHETIC... do NOT use this service. IT IS CRAP.... IT IS AWFUL...... I am trapped for 6 months as I have no choice and have already prepaid.......... | |
| | | | Re: ACANAC I am sorry to hear about your problems. If I can help please let me know.
AS for being trapped this is not the case at all. You can leave at any time. We would just charge you at the rate you call on and return you the rest. For example if you took a 12 month plan and are 6 months into it we would charge you at the 6 month rate and return the remainder.
Once again I am here to help. | |
| | | |
| |
| | acanac the wrong choice Stay away from this company there is no garantie of service or fulfillment to their commitment
pretty bad customer service I waste my time and my money in this company | |
| | hickins
join:2009-05-27
Burlington, ON | Re: acanac the wrong choice wow, why what happened? | |
|
| |  Stay away from Acanac
I ordered a Motorola modem on Aug. They sent me a Huawei modem. Of course I refused it. After two months with endless email, they agree to refund me but hold me responsible for shipping cost and tax charges.
Can you believe that? I have to fight with Acanac and write endless emails for 2 months before they agree to refund me but they said I have to pay for postage fee and tax charges because Acanac is not going to refund shipping fee to me even though they shipped me the wrong modem, a modem I never ordered from them.
If you don't want to be cheated, stay away from Acanac. If you don't believe me, go to check internet and other review. I am not alone!!! | |
| | hickins
join:2009-05-27
Burlington, ON | Re: Stay away from Acanac Nope! you're certainly not alone!
I've got bitten hard with the money back guarantee scam, I got a refund (minus) dsl activation fees (79+tax)! Opened up a ticket to ask them about it, NO ONE EVEN CARES TO REPLY!!! | |
|
| | Motorola? @acanacisbad
Acanac hasnt offered Motorola Modem for 2 years, it was made clear that the Modem fr Ontario was the Huawei | |
|
| |
| next review in page (previous review)
Review by hk2533
member for 126 days, 8 visits, last login: 110 days ago
updated 112 days ago
- North York,ON
- $31 per month
- (12 month contract)
- about 20 days
 Bell Canada- "cheap price"
- "worst of presales info, setup issues on openvpn, ssh, onlinepc, no phone tech support, no clear VOIP procedures, worst value fo"
- "Never ever deal with Acanac again (even though I was their customer for many many years)"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
|
The worst experiences is their lack of instruction on how to have a smooth transfer from my DSL to Cable Modem, no clear cable VOIP installation guide and warning about the phone port transfer will disconnect my homephone, very late cable modem delivery (took 4 days even though it is expedited delivery), no internet connection since cable activation on 18 Feb 2013, until tonight, no cable modem since order it on Feb 6, 2013 until Feb 22, 2013;. unworkable username and password for openvpn, ssh, onlinepc, useless and buggy VOIP software called X-lite -- much better free version microSIP, almost no phone tech support - mostly auto-rejected because of long waiting time > 1 hour, email support questions have to be posted 3 times before getting any reply. very painful process just to get their acanac forum -- to get any tech info and help, no response either from the owner although was told to send to feedback@acanac.com because the owner will read (they claimed).
You wil pay the cable modem, and install fees if you cancel 1yr contract even within their 30 days money back guarantee -- so, it is not really fully refunded ; make sure cancel within 39 days or you will pay who year! when try to post on their forum, they blocked it.
Check out this other review on Acanac, which Acanac management never bother to reply, unlike Acanac competitors, which show the lack of management attention and care of their public image and reputation:
»www.canadianisp.ca/cgi-bin/isp_c···ispid=18
Comments:
| | poor response when there is a problem very poor response when you have any error in service. they dont care about customers once they have already charged to customer. Think twice before making any upfront payment . | |
| Reviews:
·Acanac
1 edit | Hmm . . . a bit out of touch with reality So, if I understand, this person is not happy because he didn't know how to port his phone line (simple enough, fill in the form and wait), and that Canada Post took 4 days to deliver a package containing his modem. He's also complaining about software issues for software that many 10s of thousands of people are using successfully with this ISP and millions of other people are using around the globe - so I would ask; Is it him? Or is it everyone else in the world.
Why does he post a link to a review on Start Communications as an example of an Acanac issue? I suppose that this thoroughness is an example of why he is unhappy. Some people will never be satisfied. And those who are as sloppy as this person sort-of deserve whatever they get
Unfortunately I can't tell from his review how long ROGERS really took to provision his modem, since he didn't say what the promise date was, but whatever it was it isn't an Acanac issue, it is a Rogers one.
As to the refund, it is clearly spelled out that you purchase the modem and pay for activation, and that the service fees will be refunded if you cancel within 30 days. If you wait longer, they will prorate the refund.
Most of these negative reviews seem to be cases of people who have no ability to read and simple float through life hoping things will be the way they dream them to be.
Every so often I find myself here, shaking my head at just how stupid some clients can be. I think I'm going to pick a few more of these to comment on today. | |
|
| |
| next review in page (previous review)
Review by stephane
(review was emailed from domain stefplace.net)
lodged 113 days ago
- K1K3X
- $45 per month
- (3 month contract)
- "you have to pay 12 month for a good price"
- "Customer service"
- "not good at all"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
i have seen bad , i have seen worst and there it is ! Acanac customer
service. this is the worst at is best !! i have never seen that much
aggravation and lack of competence at the same place..
WOW , i am still impress.. Yes it's that bad !
Comments:
| next review in page (previous review)
Review by pawelluk
member for 5.3 years, 11 visits, last login: 89 days ago
lodged 114 days ago
- North York,ON
- Contract price not specified.
- (12 month contract)
- "Cheap - More expensive in the long run"
- "Not worth it, poor service and will take advantage of customer financially"
- "Signup with another ISP, don't waste you money and time"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
MY EXPERIENCE WAS AS FOLLOWS:
- Lack of any courtesy towards a customer
- No response to customer questions in the ticket system, only sporadic unexplained posts to tickets and the unwillingness to explain
- No response from management as to try and call the customer and resolve the issue (discuss where the issue is and how it can be remedied, customers are typically not reasonable)
- Being unable to solve its technical issues
- Not taking any financial responsibility for Acanac's technical problems (credit the customer)
- Cable service offered is very intermittent
1 YEAR CONTRACT CONSIDERATIONS:
If you enter into a 1 year contract and cancel after the 30 day period, Acanac will charge you the months you were with them at their maximum monthly rate (rounding up to the next billing cycle). In these cases they will not take any financial responsibility for technical problems they could not solve or if your service wasn't working. They will not answer your questions in the ticket system, but will supply sporadic answers that ask you to accept certain cancellation terms(that they want). The customer is not responded to unless he/she accepts these terms. You can try calling, emailing, even posting on communities.acanac.com, no response. Essentially this can be considered a case of a customer forming an exit contract under duress because they only respond to you accepting their terms and while the customer wants to recover their costs(time is running out they charge you full rate per month).
BE VERY AWARE OF THE TACTICS EMPLOYED BY ACANAC!
Comments:
Reviews:
·Acanac
| Oy Vay - how uninformed can a customer be? Now, I've been with Acanac for a number of years. I'm on DSL, my nephew is on Cable and I am a professional in the IT field, so maybe I have an advantage over the typical subscriber from a technical perspective, but just how off track can someone go - and then have the nerve to complain about the provider?
After 6 years with the company I have yet to NOT have a ticket responded to. Admittedly it is possible that the reply doesn't actually resolve the issue, but that's what the 'update' button is for. You refine the information so they can deal with whatever the issue may be.
As to the charges, lemme see . . . . you get a big discount and a free VoIP line as the welcome bonus in return for an upfront commitment to the company. They CLEARLY tell you that your service fees will be refunded in full if you cancel within 30 days - they also CLEARLY tell you that AFTER THE FIRST MONTH OF THE INITIAL TERM THEY WILL NOT ALLOW CANCELLATION.
So, the good news is that they do NOT enforce that contractual commitment if you decide to cancel after the trial period is passed, but will allow cancellation. And they charge you EXACTLY what you would have paid if you'd ordered the service for the 2, 3, 6 or however many months you would have paid them on a month-to-month basis.
And the subscriber is .. . . upset that he DIDN'T get the loyalty discount (consider that he didn't fulfill HIS obligation under the contract)? He is upset that he had to pay more than someone who actually honoured his obligation by which the deep discount was accorded?
Does he think he should pay less than someone who honestly subscribed on a month-to-month basis?
Of course he shouldn't - he was offered 30 free service days in which he could cancel without a penalty. He exceeded the term and the company graciously allowed him to cancel in spite of the fact that he had committed himself to stay for a year once the trial period passed . . .
This entire review system is full of crap because there is no common sense applied to the reviews. People abrogate their agreements, then claim that somehow they were wronged and it reflects badly on the provider.
So, a note to all - take many of these negative reviews with a boulder of salt because they aren't worth the disk space they are stored on. | |
|
| |
| next review in page (previous review)
Review by beekeeper
member for 140 days, 2 visits, last login: 139 days ago
lodged 139 days ago
- undisclosed location
- $32 per month
- (6 month contract)
- Bell Canada
- "unlimited usage"
- "Customer service"
- "Stay away from this company"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
First of all I really thought Acanac is good and serious company.But for the short time of period I figured out Acanac is miserable company.
When I asked Acanac's employees (dummies) how many days it's gonna take to get signal in my house?The answer was 2-4 days.Woww and I just sign up gave my VISA card they took money for less then 5 hours and........and I was waiting for the 15 days to get the modem at my home.And still I don't have internet at my home. I have no idea when I will get cause nobody is answering correct answer.Actually those employees are dummies and they are sending 3-4 same messages the same day.Thankfully, I just took 3 months I will survive for 3 months and take some serous company.To much headache.Do you know when to take Acanac DSL? Never,ever
Comments:
| | Acanac's service is very bad! | |
| | | agree guys, I fought with Acanac half year, the dsl connection was totally unstable; I almost send 20 plus emails, and always got same reply (of course the telephone service is always dying). Finally, Acanac send my ticket to Bell techie, he simply spent 10 mins to fix the problem, W...T....F..
Anyway, if you live in suburbs or small town, don't use DSL, use Cable will be more easily. | |
|
| |
| next review in page (previous review)
Review by anh2
member for 5.9 years, 40 visits, last login: 203 days ago
updated 150 days ago
- Brampton,ON
- $44 per month
- (12 month contract)
- about 20 days
- "low cost"
- "no support thru phone for billing or tech"
- "stay away unless you want hours of frustrations"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
Speed is dependent on what Roger can give you, their dns server has lots of issue. I had switch over from Electronic Box dsl while we had TV service with Roger but switch was still a nightmare. Almost 20 days without service being stable, 10 days complete none then next 10 was hickup from either them or Roger ended up renewal was extended. Throughout first yr we loss service for about 10 days some I was too lazy to call in since their wait time is just too long. Used my own SA DCP2100R2. Their referral are strict in sense that when I was on cable I have to referred cable users not DSL so they never credit me for one friend and same for me when I joined my buddy on DSL did not get mine credit to his account since I was signing up as Cable. The bad experience I have is with their billing dept. F*****a lack of comprehension of the english language and no logical thought. Voip is dependent on have internet service but yet this person insist on having this service started before cable.
Comments:
| next review in page (previous review)
Review by user177
member for 166 days, 1 visits, last login: 159 days ago
updated 170 days ago
- undisclosed location
- Contract price not specified.
- "Price"
- "Customer service, billing, information on the website and on the phone"
- "Very disappointing experience. We will never come back to this company."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
This is definitely negative review for Acanac.
Instead of describing our frustration with the company I’ll just quote the last email I sent to them and their response.
To Acanac:
“I am writing this in regard to the invoice # 987008 (see below).
We did initial checking of Cable Internet service availability for our postal code on Acanac's website - it was available. When we called Acanac to order the Cable Internet Services the sales person on the phone also checked and said that Acanac can provide services for our actual address. We were charged $694.16 on November 28, 2012 to our Master Card. The following week I called to order phone services in addition to the cable internet. After discussing phone number selection and other details about the phone services I was told that "oh, by the way" Acanac cannot provide us with Cable Internet Services because our address is "unserviceable". The agent said that "of course" we would be getting a full refund.
We got the refund on December 19, 2012 for an amount of $598.16 which is not the full refund.
We also received a modem from Acanac which we think is the reason for us not getting a full refund, but we were never provided any instructions or means by which to return the modem. It isn't our fault that Acanac could not honor the contract and provide us with the services. We don't need the modem and never used it - it is still in it's original packaging. It should be returned at Acanac's expense as the services could never be provided. Because of this, we never had a valid contract with Acanac.
Please provide us with the instruction for the return of the modem and refund us the remainder of the money which Acanac charged us - $96.00.
Also, please remove our credit card information and all our personal data from your database to prevent any future charges.
Thanks,
…”
So we expected to get shipping label to return the modem (brand new, never opened the box), but instead, we got the following email from Acanac:
“Re: Acanac Inc. Invoice
Hello,
You can ship back the modem to the following address and Email us the tracking number they will provide you with at the post office, Acanac may choose to buy back the modem at the same price ($49.95) in case it is in good working condition. The shipping address is:
1650 Dundas Street East UNIT 204
MISSISSAUGA ON
L4X 2Z3
Canada
Please note that you need to send the modem on your own costs, also the shipping fee is not refundable,
Best Regards,
Acanac Inc. ”
How about that? They “may” return 49.95 and doesn't look like they read the email I sent them. There never was any possibility of the service being provided and modem is still in the original package!
A per invoice, modem cost is 75.00 + 9.95 for shipping:
Invoice# Generated Date Transaction Date Description Status Total $ CAD
987008 2012-11-28 2012-11-28 Setup CND-CABLE28 Pro-RES 12 month--hr43mx4b Approved 479.40
Activation fee Approved 49.95
Modem fee Approved 75.00
Shipping fee Approved 9.95
They cannot provide the service, but they still made us 96 dollars short!
We contacted Master Card and they are dealing with them from now on, I guess the next stop is in court.
Do not give your credit card number to this company!
Comments:
| next page (previous review)
Review by alpilipen
member for 188 days, 22 visits, last login: 151 days ago
updated 173 days ago
- Toronto,ON
- Contract price not specified.
- "Promo price"
- "Slow speed, Unable to unsubscribe."
- "Avoid this company if you don't want to be fooled"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
Usually I do not write reviews but hey made me to do this,
I signed up for their service in November 2011. The price on promo was good.
I signed for ADSL 6/0.8 however my download speed never was more then 4.1. I talked to Bell technician and he told me that I should get speed of 5 mbps in my area. I was ready for 5 mbps due to the ADSL technology but not 4. If I get 30% speed less I should pay 30% less. I called customer service for the first month hoping to improve the speed. They suggested to check laptop, modem and wires. I borrowed all that staff from my friends but the speed did not rise. Finally they said we can do nothing.
But the worst thing happened when I started the process of my cancellation the account. having read so many reviews on this site about the same problem i decided to be prepared. I reviewed User Agreement regarding service cancellation and sent them e-mail 1 month before my end of 12 month term.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Billing. All terms are due up front. If you sign up for the lowest rate then you are likely on the 1 year term. You will be billed the entire term up front and then billed on a yearly basis. All credit cards are billed automatically on their renewal dates. If you do not want to renew your account please cancel the account on or before the renewal date. Cancellations must be done by e-mail and sent to accounting@acanac.com or billing@acanac.com. Please make sure you obtain the cancellation ID or ticket number for your request to confirm cancellation of service.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
my e-mail:
Dear Sir/Madam,
I am writing you to inform you that I want to cancel my account. My account period finishes November 15, 2012 so please terminate my account on that day.
The phone # under the account is ###########.
Regards,
********************.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
So I did everything according to the User Agreement. However on November 30th i received an e-mail that I was charged 134$ for soft Phone. So I cancelled my account (my Internet was not working since November 15th) but anyway they charged me. The only description to this action from Acanac is THEFT. Yes Acanac has stolen money from my account.
At the moment I try to get my money back sending them e-mails (already more than 10). For two weeks no result. They even do not pay attention to their User Agreement and to the fact that I did everything according to the agreement.
I already contacted Visa department of my bank and reported THEFT. Will see what they can do.
SAVE YOUR MONEY AND TIME - AVOID ACANAC!!!
2 weeks ago I sent them an e-mail requesting refund and explaining them that I did everything according to the User's Policy. And they decided best way is to ignore customers.
!!!!!!!!!!!!!!!!!THEY STILL MONEY AND DO NOT RESPOND TO E-MAILS.!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! WORST CUSTOMER SERVICE. !!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!PURE SCAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!BE AWAY FROM THEM!!!
Comments:
pmicho
join:2012-08-24
Montreal, QC | worst customer support ever You'll get your money back. But they will make you fight for it. I still dont understand how this company is still doing business. Worst customer service ever. I got my money back after threatening to go to small claims court. | |
| | | | Re: worst customer support ever Well excellent Idea! The law on our side! | |
| | Gorz
join:2008-11-23
Lachine, QC | "I still dont understand how this company is still doing business"
I do not understand why people are doing business with this company.
There are tens of similar stories. It is very simple, there are bunch good companies out there.
Acanac takes money upfront then plays all sorts of games.
STAY AWAY FROM ACANAC. ACANAC IS A SCAM. | |
|
FerglessPremium
join:2008-04-19
Toronto, ON | Please PM me your account info. If anyone needs help with their issues, please feel free to PM me your Acanac Internet account info, and I'll see what I can do to help.
Thank you. | |
| | | | Re: Please PM me your account info. my recent Ticket ID is CRM-86866
Mi Ticket ID dated October is XNA-33084
Thank you in advance.
Regards,
A. | |
| | | FerglessPremium
join:2008-04-19
Toronto, ON | Re: Please PM me your account info. Please check their last reply to CRM-86866 Today.
Tks | |
| | | | Reviews:
·Acanac
| Re: Please PM me your account info. According to the letter they want to charge me for one month. But why should I pay for the service if I did not ordered it? And why should mistakes made by Acanac should be supported from my pocket? Isn't it stupid to ask me if I want to cancel my account now however I requested that 2 month ago!
IT is unacceptable! I demand FULL AND COMPLETE refund! I should be paid full! The money that were stolen by ACANAC should be returned. Even 10$! I'd better give them to charity rather then to thieves.
People save your money! Avoid Acanac! Don't be fooled!!! | |
| | | | | FerglessPremium
join:2008-04-19
Toronto, ON | Re: Please PM me your account info. Hi
I 'm still working on it, will let you know the outcome.
Tks
PS: It's for 1 month of VoIP Service. | |
| | | | | | | | Re: Please PM me your account info. Even if it is 12$ they are mine! By the way I did not use Voip.
I asked to cancel my account so why should I pay? It is like going to grocery pay the bill and do not take anything. Is that fine? | |
| | | | | | | FerglessPremium
join:2008-04-19
Toronto, ON | Re: Please PM me your account info. I'm working on it alpilipen, can you please wait?
I think the problem with your cancellation is it wasn't clear that you wanted to cancel the VoIP as well.
Sorry but I can't do more than I'm doing right now as I only have a Ticket # to go on. It would be better if you registered on this forum and PM'd me your account info.
Thank you. | |
|
| | | Hello,
My Ticket ID: ZUO-77031
I don't have an Acanac Internet account, because i just applied for a special internet plan, then i received an email from Acanac telling me that """ they can't provide me with any special rate again as already this address/Tel#/customer...already have this special before, Since I already have their promotional rate so I may apply only for regular rate, to email billing@acanac.com to renew or extend your current account."""
So i did not sent an email to billing@acanac.com to renew or extend anything.
I was was surprised that they took money from my Credit card without my authorization (they Took : On Dec 9th 2012 $573,31 , On Dec 10th 2012 $108.48 then On Dec 2012 $45.14).
I send an email to sales@acanac.com and I CC billing@acanac.com to resolve this issue, then they advised to send the last statement to billing@acanac.com. I send it .
Till now i don't know way they took $726,94 from credit card.
And i will not pay the problem that you are sure have with your system.
Maybe its time to start twitting. | |
| | | | Hi
I was wondering if you can help me acanac has billed my visa card twice for a service i dont have or never had. i found out my visa card is on an account but i dont know this person or authorised my card to be used. i contacted billing and they told me that they wont refund nor remove my card off the account until they have another card to use.
I have asked for a refund of $282.00 the money charged plus 2 bank charges i have occurred.
this is illegal to charge a card without authorisation verbal or written from the card holder. never-mind i dont have an account with acanac.
acanac as now refused to deal with me. please can you tell me how i can contact thier legal department and ombudsman details
any help would be appreciated i just want my money back and stop the visa charges. | |
| | | FerglessPremium
join:2008-04-19
Toronto, ON | Re: Please PM me your account info. Can you PM me your account info please amrs?
Sounds familiar did I check on this before? | |
| | | |  ama
@distributel.net | Re: Please PM me your account info. Hi i don't have an account nor had any service with them
no you have not checked this before | |
| | | | | FerglessPremium
join:2008-04-19
Toronto, ON | Re: Please PM me your account info. said by ama :Hi i don't have an account nor had any service with them
no you have not checked this before
OK | |
|
| | | I have sent you this before and i have not heard anything back
You have committed fruad on my visa card. i dont have an account not have i given you permission to use it
please have my card refunded. if this is not done i will take this to court. | |
| | | FerglessPremium
join:2008-04-19
Toronto, ON | Re: Please PM me your account info. said by amrs:I have sent you this before and i have not heard anything back
You have committed fruad on my visa card. i dont have an account not have i given you permission to use it
please have my card refunded. if this is not done i will take this to court.
I haven't to the best of my knowledge received any PM's from you.
Please contact billing@acanac.com to resolve your issue.
Thank you. | |
|
| | | How long does Acanac take to reply a cancellation?! Fergless can you please tell me how long does ACANAC take to reply for a cancellation request email and why does it take so long? | |
|
| |
|
|
·
·
·
No reply from Acanac for 1 week!!!