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Review by darknestgirl  - Location: Montreal,QC
- Cost: $75 per month (month by month)
- Install: about 14 days
 Bell Canada
Good "Good service overall"
Bad "billing a little slow this days "
Overall "good service with some minor glitch with billing who was finally resolve"
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I did consider tecksavvy for dsl company but after having to many problem when i was with them before i decide to go with Acanac.
I have the 5mbps down and 800 kbps dsl internet.
I order their service on the internet, receive the modem 2 days after the order and got activate 30 days after the order because of some problem on Bell ends.
They send me the aztech modem by fedex, all i had to do is plug it into my computer.
you probably saw me a lot here and on other dslr forum cause i love to help people and give my honest opinion on other post without sounding harsh or respectful. Now back at my topic
I've been with Acanac for the last 6 month except for some downtime that any other dsl company would have or had the past six month, i'm glad to say i'm very satisfied with the service, i didn't had any problem with it except of course problem from Bell side like anyone else in Acanac had(not showing up, putting people on the wrong profile, etc) I would recommend it to anyone who ask for a dsl company. I particularly love the fact that they have their own forum(community forum) where anyone new and future customer can come and expose their problem. There's always someone there ready to help even if some of the customer there are complaining but we always make sure that their problem was taking care of and i'm glad to say that most of them were resolve in no time.
So, please before you do complain, you should always exposed your problem to see if anyone can help you with it. WE often see people come here and complain after only one week without exposing their problem first to see if anyone can help them resolve it.
So to anyone who are considering to get acanac service don't hesitate to ask question here or on the community forum, we will be more than happy to answer them and to help if you have any problem with the service or your order.
Have a nice day
UPDATE
It's been almost a year now(august 8 ) still very please with the service, no problem except for the throttling on Bell part but theirs always a way to bypass that with the tunnelier, but don't forget that dsl is all about distance and wiring condition. So if your are not too far from the CO you should consider Acanac for the internet(can't say for the VOIP since i don't have it)
UPDATE
now i'm back for another year (monthly paiement 39.95) amazing service just receive a call from someone at the billing department to make sure i did receive the invoice so next update in 6 month 
UPDATE 26-05-2013
I'm back with them after 2 year with videotron, i took month to month first to see what kind of speed i will get i got a little more than 25Mbps and around 9.62Mbps(vdsl 25/10 Mbps) i didn't review the tech support since i didn't have to call or contact them for any major problem other than a misunderstanding on my part about the installation process. i had to email billing twice and everything got resolve quickly.
»www.speedtest.net/result/2733711118.png
UPDATE 07/07/2013 after almost 2 month every thing still work the only problem is when i use p2p with any software(utorrent vuze bittorrent) my connection is disconnecting if i upload at more than 200Ko/s and my upload speed did decrease from 9.66Mbps to 7,43 Mbps, i try everything after contacting support(didn't have any problem with them, they did everything they could to help me ) nothing work but I'm not the only one, even Bell customer experience disconnection with P2P so i have to ask support to decrease my upload profile but i decide not too, i will change it for cable instead which is more reliable than vdsl or dsl.
»www.speedtest.net/result/2821306874.png
(different server but same distance 50Mi)
UPDATE 03/08/2013: Cable order done today, i will update my review when it's fully activate.
UPDATE 17/08/2013: Cable install and no major problem so far, get the speed advertise, the activation take a little bit more longer than vdsl, around 10 to 15 days before the tech can come(videotron in my case) Will update my review in a month.
UPDATE 12/09/2013: Since my cable connection is working great with no one single disconnection, i request them to cancel my vdsl account, they did answer my email really quick and asked me why i was cancelling, i told them about my cable connection i have with them is working great . I'm still waiting to get the vdsl connection cancelled after a week, so i ask them again to see what's going on with my last request but no answer.
UPDATE 15/09/2013: Still no answer from billing so far, can't tell if my request was fulfill or not.
UPDATE 16/09/2013: Finally got an answer from billing with the help of fergless, everything was taking care of.
member for 5.1 years, 385 visits, last login: 1 days ago
updated 17 days ago
Comments:
| Review by spartan002 - Location: Brampton,ON
- Cost: $33 per month (12 month contract)
- Install: about 6 days
- Bell Canada
Good "excellent service provider which offers unlimited bandwidth and ways to dodge bell throttling."
Bad "they use hell's network i mean bell's, so they are effected by the throttling and bell's laziness."
Overall "As usual 3rd party internet sellers continue to provide better service then the corporate companies"
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My service was up in 5 business days, got my modem a day before activation. i ordered 5mb down/800kb up package for a special 1 year term price of $19. great company i recommend it.
member for 4.7 years, 156 visits, last login: 18 days ago
updated 19 days ago
Comments:
| Review by white_lily - Location: Mississauga,ON
- Cost: $56 per month (12 month contract)
Good "Price"
Bad "Horrible customer service!!"
Overall "Get something better if you can afford it"
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They cancelled my service when I had not asked them to do so, made me wait about a week to reactivate cause a service representative had to come over (even though I called the next day it was disconnected) and then charged me for reactivation. They said only the billing department could waive the activation fee but they don't have a phone and the only way to reach them is via email. I sent them a bunch of emails but they didn't reply for about two months. When they finally did, they said they can't waive the fee (even though it was their fault for cancelling the service) and they can offer 10 DAYS of free service for the inconvenience. I replied to them but they have not returned my email still.
If you can go with a different service provider, I highly recommend that you do so.
member for 33 days, 2 visits, last login: 26 days ago
lodged 33 days ago
Comments:
  FerglessPremium
join:2008-04-19
Toronto, ON | Cancelled ? They gave no reason why it was cancelled? | |
| | Reviews:
 ·Acanac
| Re: Cancelled ? They misinterpreted when I had complained about their slow service and assumed I wanted to cancel. I spoke to 3 customer service reps and they all said it's Acanac's fault but they don't have the authority to waive the fee. Billing department does not communicate at all | |
| | | FerglessPremium
join:2008-04-19
Toronto, ON | Re: Cancelled ? Can you either PM me your account info or post the ticket # referencing this white_lily ? | |
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| | canclled i advice to everybody please do not deal with this cheap/cheater compony they rip me off took all my money and did not get service not even a second since they activate the service.once again i request every one not deal with acanic thanks. | |
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| Review by julienvf - Location: Verdun,QC
- Cost: $60 per month (12 month contract)
- Install: about 14 days
Good "Good pricing, unlimited bandwith, a good company fighting a lot along side customer groups against Bell at the CRTC."
Bad "email only tech suport"
Overall "Definitely make the switch from Videotron or Bell to Acanac!"
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Now on 30/10 Vidéotron land cable. So far, great consistent speed: even at peak hours, I get 31.3mbit down, 10.6 up. Best bang for the buck deal out there for 59.95$/month if you need unlimited bandwith. They now have 3 backbones: torix, cogent and nlayer. Most of my traffic now is routed through torix, improving speed and latency.
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member for 4.7 years, 1569 visits, last login: a few hours ago
updated 36 days ago
Comments:
| | worst technical support ever !!! I know my friend that he was so satisfied with ACANAC and he advised me to be with them. I am sure these problems are recently happening but for the ones who were with ACANAC before 2011 they were all satisfied. I read most of the reviews and the things happened to the others exactly happened to me(e.g. hold on for hours to speak with a representative, slow down the internet speed, ........).
Buyers beware!! | |
| | julienvf
join:2008-12-30
Verdun, QC
kudos:1 Reviews:
·Acanac
1 recommendation | Re: worst technical support ever !!! said by Kia :I know my friend that he was so satisfied with ACANAC and he advised me to be with them. I am sure these problems are recently happening but for the ones who were with ACANAC before 2011 they were all satisfied. I read most of the reviews and the things happened to the others exactly happened to me(e.g. hold on for hours to speak with a representative, slow down the internet speed, ........).
Buyers beware!!
This is so incorrect. I mean, if you can't understand the adsl basics like distance from CO, line stats (snr, attenuation, etc.), either have it professionnally installed by a tech that understand these numbers and know what are good modems/routers units, or go with companies that will charge you by the byte, have you pay for all the extra features like static IP, mlppp, etc. You'll end up paying over a year way more than a tech dispatch! Just don't blame it on Acanac: they offer low cost broadband and 99% of the problems people encounter are related to Bell (bad line stats, errors, disconnect, etc.). It is just unfair from people like you to say beware when you probably called them when an outtage occured in some area. If you call up and see 100 people in line before you, it means they're totally aware of the outtage and they're working on it! | |
| | | LynnPremium
join:2011-08-11
Trenton, ON
kudos:7
1 recommendation | Re: worst technical support ever !!! Julie thank you. I could not have said it better myself  | |
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-4 recommendations | Horrible customer service / charged for reactivation They cancelled my service when I had not asked them to do so, made me wait about a week to reactivate cause a service representative had to come over (even though I called the next day it was disconnected) and then charged me for reactivation. They said only the billing department could waive the activation fee but they don't have a phone and the only way to reach them is via email. I sent them a bunch of emails but they didn't reply for about two months. When they finally did, they said they can't waive the fee (even though it was their fault for cancelling the service) and they can offer 10 DAYS of free service for the inconvenience. I replied to them but they have not returned my email still.
If you can go with a different service provider, I highly recommend that you do so. | |
| | julienvf
join:2008-12-30
Verdun, QC
kudos:1 | Re: Horrible customer service / charged for reactivation Anonymous user bashing Acanac. Opinion worth nothing. | |
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| Review by rednekcowboy - Location: Longueuil,QC
- Cost: $113 per month (month by month)
- Install: about 6 days
Good "Awesome communication, excellent customer service"
Bad "nothing yet"
Overall "Cheap, reliable and affordable"
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First off, I want to preface this by saying I absolutely love Ebox and have said that I would never leave them, however they have no plans for peering with someone for IPTV. This is the only reason I even remotely considered switching to Acanac.
It started out with me having a discussion with Paul in a thread on the forum. I had sent some emails inquiring about Zazeen and various services from both Acanac and Distributel, however had not heard anything back. I advised him that since I had heard nothing back that, at this point, he would have a very difficult sell to get me to switch. We then took the conversations to PM's.
Paul has been great. I asked a TONNE of questions and he always showed great patience and poise in answering each and every one of them, in some cases, multiple times. He offered to put me on the 25/10 VDSL package plus the IPTV and home phone. I've never been a fan of DSL and voiced my concerns. Paul was great. Not only were the install and modem charges waived, he also set me up with a connection immediately so I could try it out prior to committing to it at no cost to me whatsoever.
So he put me in a position where I could not say no. It costs me nothing to switch (well I guess not nothing, have to buy the IPTV boxes and the ATA for phone, which I am buying used from Acanac for $20), I get to try it out for just over a month for free and will be saving about $85/month vs what I am paying now (for internet, home phone and TV--last 2 are with Videotron). On top of that, I have unlimited internet and long distance on the phone. I had no choice but to accept!
We setup the install and 6 days later the techs were at my place! I had heard horror stories about Bell techs bad mouthing IISP's when they come for an install but both Tech's were extremely respectful, friendly and helpful. The 2nd tech (Bell employee, not a contractor) even said that he has heard nothing but good things about Acanac from both friends and people that he's hooked up and actually recommended that I pay for the full year as I would not have any issues!
It's only been a couple of days but I am getting the full 25/10 service. I have not experienced slowdowns at all and everything has been rock solid. I highly recommend Acanac to anyone at this point and time.
I don't have the IPTV or VOIP setup yet, that will be in October. I will add to this review then.
member for 1.5 years, 402 visits, last login: a few hours ago
lodged 42 days ago
Comments:
| Review by chall2k56 - Location: Stittsville,ON
- Cost: $55 per month (month by month)
- Install: about 10 days
Good "Great Pricing! Fast connections"
Bad "The CRTC needs to grow a pair and make the incumbents get better tools for iisp's"
Overall "Takes a while to get setup, but is great service."
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Speed is as advertised, and at some points above what is advertised
I use a DCM475 with STAC.02.16 firmware with little to no issues.
The carrier (Rogers in my case) will take their time to answer inquiries, but once they do, service is reliable and stable.
People are all over these forums saying they have bad experiences with Acanac, but most aren't accurate. I have been with Acanac for over 2 years
member for 6 years, 6 visits, last login: a few hours ago
lodged 59 days ago
Comments:
| Review by Sly_North - Location: Montreal,QC
- Cost: $60 per month (month by month)
- Install: about 9 days
Good "Very fast, cheap, reliable so far"
Bad "Communication during installation"
Overall "Very happy"
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Hi I ordered a cable installation on a Monday through the form on the Acanac site. I then received several emails and a date of installation. On the due day, no technician came home.
I called the sell service and I was told the installation date was only informative but it was not a confirmed date, and that I was to take another appointment. Thus, why bothering giving me a date in the email if it's useless? The email should have asked me to call to take an appointment. Such a lost of time... 2 days later a Videotron technician showed up and I had working Internet a couple of hours later.
The connection is FAST: it's supposed to be 30/10 Mbsp up/down; instead I get 31.3 up / 10.7 down Mbps: »www.speedtest.net/result/2862598225.png
Since then I ordered VOIP phone, while porting my phone number. Another communication issue: I found the procedure on dslreports.com, not on Acanac's website. They do give the url of the phone number port form on the phone, but clicking on a link would be more convenient than typing an url which is given on the phone... So for newcomers, the phone + number proting procedure is: fill in the subscription form, and this form: »acanac.com/porting/
I was able to find instruction to set up my Linksys RT31P2 and it works like a charm. From forms to activation and number porting, it took a week.
All in all, I'm very happy with the service and the price, I just wished the web site was more informative.
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member for 71 days, 1 visits, last login: 70 days ago
updated 70 days ago
Comments:
| Review by lawrence171 - Location: Canada
- Cost: $18 per month (12 month contract)
- Install: about 2 days
- Bell Canada
Good "Cheap, Reliable, Value"
Bad "None so far..."
Overall "Cheap, Reliable, and Fast"
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Cable internet service.
35Mbps/3Mbps
Everything was straight forward, just remember to email in (open a support ticket) for the extras.
member for 11.7 years, 2541 visits, last login: 56 days ago
updated 99 days ago
Comments:
| | No customer service You have to wait 5 hrs to talk customer service and they don't want to listen you please avoid this service | |
| | | worst customer service ever It is the worst company I have ever seen. While they have lots of issue they have the worst customer service also.
It was not just attempting to suicide by choosing Acanac as my internet service provider. It is commitment to suicide, you are loosing your internet line couple of time per month and it will take several days to resolve the issue. Do not forget you have to stay in cue for hours and hours and just one time is not enough. Then you have to stay at home for somebody show off from third company to solve the issue, Yes they are not service provider and they do not know when it is exactly you have to stay home. They just asking you to stay on your phone for a grace period of three days and waiting for tooth ferry to call you and if you missed the call you have to start over all process which it means more days without Internet. They are just selling and then no responsibility at all.
It is not just about loosing money for service which you are not having at all but about the time which is precious to everybody and loosing the peaceful life. | |
| | | Not happy at all they the worst customer service ever. no one is responsible for anything. The representitives are all below average IQ ppl. | |
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| Review by spookstaz2 - Location: Dorval,QC
- Cost: $57 per month (12 month contract)
- Install: about 10 days
Good "Superior connection, no throttling, UNLIMITED"
Bad "Wouldn't let me use my own modem"
Overall "Pretty happy overall"
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Ordered this service in January. I was annoyed that they would not let me use my own modem so I was going to go with TekSavvy cable but they wouldn't let me either - apparently in Quebec there is a ridiculous rule that you always have to buy a new cable modem from the ISP when you sign up for service.
Installation was done properly and professionally. During the first 4-6 hours after installation I still couldn't get the modem to connect. At some point then it connected and started working. It has been 100% rock solid stable all the time, all day, every day ever since.
The download speed and ping time has been stable and I can count on my Netflix or Youtube videos to load quickly and play with minimal wait every time.
The few times I contacted tech support during the initial setup, they didn't give the greatest impression, but fortunately since then I haven't had any issues whatsoever with the service.
member for 11 years, 7 visits, last login: 2 days ago
updated 107 days ago
Comments:
| Review by phreshive - Location: Cote Saint-Luc,QC
- Cost: $57 per month (12 month contract)
Good "Lowest cost provider in Quebec for unlimited 30/10Mbps cable connection"
Bad "None"
Overall "Only a fool would stick with Videotron"
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Was a Videotron high speed Internet client for the last 8+ years graduating from 8 to 30 Mbps over that time. At one point, I dropped my cable subscription and was a sole service client. I chose Videotron for my Internet needs based on two criteria: reliability and consistent speed. As my usage changed, unlimited bandwidth is something that I wanted as I truly disliked monitoring my usage. Videotron recently began offering a limited time unlimited monthly add-on option of $30 which would have brought my bill to a whopping $96.95+tax. I decided to look at alternate ISPs that piggyback off of Videotron and came across Teksavvy and Acanac.
Teksavvy at first seemed like the winner and I signed up to transfer over to them. The reason I initially chose Teksavvy was because of how their pricing was then structured. On months where I wouldn’t use much bandwidth on the 20Mbps speed option, I would be charged ~$35 to a maximum of ~$60 on heavy usage months. Seemed ideal. However, I then read threads online how they were revamping their pricing post-CRTC ruling. Once I saw what their revised pricing structure (~$45 with maximum of ~$95), I cancelled the transfer and went with Acanac.
To reap the most savings, I chose Acanac’s twelve (12) month term whereby they charge for the entire year in advance. Should I decide to cancel early, they would refund my unused months and bill those used at the monthly rate ($65.95) had I not opted for the year ($56.95). In doing so, I am saving $40 monthly off Videotron's rate for the identical service.
The transfer process was simple: signed up online, received same day an email that contained my New Cable Internet Account Information. Setup a transfer date three (3) weeks later to give Acanac enough time to ship the modem and get the service started. The waiting process then begins. My modem arrived one week or so later. I opted not to setup a cancellation date with Videotron as other users have reported doing so without issue.
On the date of the transfer, an issue arose as unbeknownst to me, the transfer I initially cancelled with Teksavvy hadn’t been processed and had both Videotron and Teksavvy as providers on my line. I called Teksavvy and straightened the issue out. Once that was cleared up, the transfer went through and am now with Acanac. Speed are identical to what I had with Videotron. In fact, I was placed early on the new 30/10 profile so technically they are better.
I’ll end like this: if you are in Quebec, are on Videotron (or another third party ISP that piggybacks off Videotron) and are happy with the speed of your connection, you should not hesitate to transfer. And if this review convinced you to sign up, feel free to message me as Acanac has a referral program whereby when you refer 10 new clients, you get lifetime free service. Pretty sweet!
Edit 1: Going on close to one month now. Speeds are identical as with Videotron. No throttling during peak hours. Referred a friend who has received his modem in a timely fashion and is awaiting his transfer date.
Edit 2: Referred my best friend. Had a seamless transfer as well. The one issue was with his router / fixed IP settings. If you are presently using Videotron's fixed address DNS servers in either/both your router and/or your network adapter settings, you should change them in advance to Google's DNS addresses (8.8.8.8 and 8.8.4.4) to avoid having any issues with network address translation / the Internet not functioning once the transfer goes through.
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member for 227 days, 61 visits, last login: 23 days ago
updated 152 days ago
Comments:
pmicho
join:2012-08-24
Montreal, QC | Suppor Acanac can be a good provider. But, if ever you need customer support, be ready to put your patience to test. Good luck! | |
| | | | Re: Suppor Haven't needed support from Videotron other than adding usage blocks to my account to reduce my bill. Doubtful I'll ever need to contact them. Videotron's network is rock solid. | |
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