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Review by w4jle  - Location: Gilbert,Lexington,SC
- Cost: $77 per month
- Install: about 4 days
Good "Ratings are actual through put, overhead is not counted. Not now!"
Bad "Ratings are now connection to home office not backbone."
Overall "PBT has got it right! Comcast has it wrong!"
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After a year and a half still the best! Great customer service, an accidental provision change was corrected within two minutes of calling them.
Update! Since being acquired by Comcast it has gone to the dogs. My previous 5 meg connection that used to tach out at 4.9+ now is in th high 3's or low 4's. They count the 5 now as connection speed to the local office where it is all stuffed into an under performing pipe. They have added upteen thousand people from surrounding communities and have done little to improve the system.
Update 10/02/2013
The system has got slower and slower. They define the speeds as between your connection and the central office. They have added subscribers and never increased the pipe to the back bone. I am now down to an average of 1.7 on a 5 megline if I go to the various sites.
The service is the same great technicians which were retained when comcast bought out PBT. Comcast on a scale of 1 to 10 is a low 1.
It is a shame that comcast is more concerned with revenue than service. As this is a small town there is no competition so the can do what ever they want and laugh at at any complaints.
member for 11.5 years, 987 visits, last login: 2 days ago
updated 2 days ago
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| Review by Dyran - Location: Swansea,Lexington,SC
- Cost Contract price not specified.
Good "Its fast when it wants to be."
Bad "Net goes out constnatly. I have had my net go out at least 20+ times a night. I am still having problems and no real fix yet"
Overall "Sadly its all I can get in my area... but very poor help becuase no real after hour help.... and very poor net reliability"
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I would like to say I have been with them for a good while now, but there service is very faulty. Due to there expanding when you call during day for help there is always a long delay to talk to someone. I have so many problems itd take forever to go into detail. But here are few...
During non working hours there is no real help. They have uneduacted people who cant assist you in REAL issues such as billing or account problems or even net reliablity. You get what they call a tech service at night wich really is an uneduated bunch who just say we refer you to costomer service the next day. Not all of us are able to do all of our tech work during the day! Also the net reliability is very poor... it goes down MANY times every night. They send a man out here who checks his stocks on my computer and says theres no problem, becuase hes not there at time its usualy crashing always. Thankfully DURING THE DAY they have great tech help. They will work with you, but again sadly since im at work during the day, they tell me what I can try when I get home and if that doesnt work I have to wait all night to talk to them again the next day. It takes forever to get anything fixd. I would like to say I am not very happy with there service. If I was offered any kind of net out where I live that even compares to them via gameing and such, I would join them in a heartbeat.
member for 5.7 years, 0 visits, last login: 5.7 years ago
lodged 5.7 years ago
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