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Review by richsenecal  - Location: Lexington,Lexington,SC
- Cost: $36 per month (12 month contract)
- Install: about 2 days
Good "Reliability is getting better."
Bad "It is still down more than I would like"
Overall "PBT is working to improve their service"
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This review is concerning the PBT Cable Modem broadband, not their DSL service.
I have had Cable Modem broadband from PBT Telecommunications for almost a year now, in fact I think that I was their first customer for cable modem. They have been a DSL provider for years but are very new to broadband over cable.
The service is great when it is working. I am paying for 5mb download speed and sometimes it clocks out at almost 7! Upload speeds are also as good as or better than promised.
The bad news is that the service goes down a lot. Sometimes 2 or 3 times per week and each time requires a technician to come out to the house and "fix" something up on the pole, usually the next business day. There are no afterhours or weekend repairs.
In addition to being down a lot there also appears to be a lot of "noise" (if that is a correct term to use in regards to broadband service) on the line from time to time.
During working hours you can call and talk to someone who will put in a trouble ticket for you. If you call after hours you have to talk to the "tech support" people that they have sub-contractred for this. These people are untrained script readers who's sole purpose is to make sure that you understand that the problem is on your end, not theirs. All they can do is read their scripts and tell you to reboot everything. If you can put up with their BS long enough you can usually get them to submit a trouble ticket that will eventually find it's way to PBT and they will dispatch a technician.
Update: PBT has spent a lot of money running new distribution line to my house and replacing a lot of their equipment. Service is now considerably better than it used to be, although still not as reliable as I would like. I really appreciate their efforts to improve and will probably stick around as a customer for a while to see where it ends up.
member for 6.8 years, 44 visits, last login: 1.2 years ago
updated 4.6 years ago
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| Review by madhatter - Location: Wagener,Aiken,SC
- Cost: $56 per month
- Install: about 999 days
Good "Speed is right on!!!"
Bad "None"
Overall "Overall one of the best services I have had."
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Great Service that is rock solid, very helpful ISP.
member for 11.4 years, 2152 visits, last login: 124 days ago
lodged 6 years ago
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