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Uniserve page on DSLReports
Six Month Rating Unavailable
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Reviews:
bullet 16 reviews (9 good) (4 bad)
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Review by LoneCyclist See Profile

  • Location: Montreal,QC
  • Cost: $34 per month
  • Telco party Bell Canada
Good "reasonably stable connection"
Bad "unreliable customer support"
Overall "bad surprises await"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I've been with their no-contract 5mb/800k service for $29.99 since 2008 that makes it 3 years, have had speed issues at hook up and it took a couple of weeks to solve. Otherwise I rarely ever had to call their customer support as it's pretty unreliable.

The dsl itself was ok, from time to time their dns server just completely failed, but in those cases I just used the opendns ip. At another time I had a problem connecting, had to call them, they were too clueless to solve my problem and promised to send me one of their free modems but never did. In the end I solved the problem on my own and it had nothing to do with the modem so I didn't insist but this is typical.

Moral: whatever it is they said, call twice to make sure.

The ultimate support issue occured when I recently attempted to cancel my account with them (as I decided to switch to teksavvy) they just basically ignored my requests and kept pushing some other of their services instead. I suppose this is some ingenious form of crookery or extreme nonchalance: to pretend the client never contacted them, and that the company's dog ate the paper on which the cancellation reference was written, and that they had no other honest choice but to keep charging my credit card.

In short: disorganized, ineffectual support system, very cheap management; the network infrastructure is ok, in 3 years with them disconnects were rare.

member for 6.8 years, 43 visits, last login: 72 days ago
updated 2.9 years ago

Comments:

Review by toffy See Profile

  • Location: Montreal,QC
  • Cost: $35 per month (month by month)
  • Install: about 5 days
  • Telco party Bell Canada
Good "Good service/follow-up, no caps, No downtime"
Bad "Terrible throttling from Bell, clueless tech support"
Overall "Useless"
Pre Sales information:
Connection reliability:
Tech Support:
Services:
Value for money:

I have been an happy camper for the past 5 years, initially cruising at 4Mbps. Until about a month ago, I discovered a significant drop in my Internet connection. 48 hours after sending a ticket to Bell tech my connection got even worst, I am now at around 900kps during peak hours. My guess is that Bell is on Uniserve customers throttling their connection. Uniserve Tech Support is clueless or fake not to know anything about it.

member for 3.8 years, 1 visits, last login: 3.8 years ago
updated 3.8 years ago

Comments:

Review by gpzal See Profile

  • Location: Abbotsford,BC
  • Cost: $60 per month
  • Install: about 49 days
  • Telco party Telus
Good "Good advertising and pre-sales service"
Bad "everything after they hook you"
Overall "Talk is cheap, and thats all you get."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

**BEWARE UNISERVE WILL SCAM YOU.***

Keep records of everything you do with them get everything in writing.

I ordered Uniserve's Unibox service 3.0 adsl and digital phone with unlimited NA calling for $60/month on Feb. 22nd and canceled my telus dry adsl the same day. I was told by both parties that it would be around Feb.29th-Mar3rd that the switch over would be final. I was ok with waiting just over a week it all sounded good, on Feb.29th my telus service was shut off and uniserve had a modem in the mail to me I received the modem a thomson speedtouch st780wl on mar.3rd. but no service many many calls to tech support after them telling me its telus' fualt and I need to call them so I do and I am told by telus that I am not a customer and they won't talk to me this kind of BS and buckpassing has gone on the whole 6 weeks + their hardware has never worked yet but on mar.31st the service actually worked (after a telus feild tech came out) so I ended up using a 2wire from telus to atleast use half my service. It is april 8th and I am still waiting for Uniserve to send the 3rd set of hardware to try.

*update today is day 49 and all my services are finally working. they had set up my routing (voip) and the ports (adsl) wrong it took untill today for them to look into that and fix it. I also ended up having to buy my own hardware again from a 3rd party and returning uniserve's hardware for refund because their hardware never worked modems could not sync.

now that it works the service is great fast downloads, great call quallity but I am not happy with the tech support and setup time frame.

** 2nd UPDATE

after having it up and running for only 1-2 months speeds dropped like a rock down under 1mbs the price has now jumped to $89/month for net + VOIP from $59 neither work at the same time and even if you use one at a time you can't hear the other people on the line, net feels like dial up. tech support has been useless tells me to pay a contractor to fix it myself or they just ignore me. or like the last 2 months "we are working on the problem" but never get anywhere and expect me to pay full price. off to shaw we go it was a nice thought to try and help out the small local company but never again.

and after not having their service for months they send a bill for 3 months service. I phoned them and explained that I had canceled my service months ago I was told it was a computer error and it would be cleared up right away. now they never corrected this and sent it to a collections company. luckily I have a record of the cancellation including dates and my final bill amount and proof of payment BUT BEWARE UNISERVE WILL SCAM YOU.



member for 6.7 years, 46 visits, last login: 5.1 years ago
updated 5.2 years ago

Comments:

Review by bulkley See Profile

  • Location: Burnaby,BC
  • Cost: $41 per month
  • Telco party Telus
Bad "Custommer Service is terrible"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

We moved from one city to another but Uniserve seems unable to. I'm stuck on dial-up. The problem is primarily with the Customer Service department. Nobody takes ownership of a problem. Customer Service operators all promise to look into the matter but no one does. Nobody does any sort of follow-up. Operators will promise to call me back to keep me informed, but no one does, not even the guy who claims to be a manager.

The technical issue is straight forward. Telus needs to hook up ADSL to my phone. The people issue is that someone in Uniserve Customer Service has to coordinate this and, so far, they can't even get the phone number right, no matter how many times I tell them. I might as well go out into the street and holler down a sewer.

Edited to add: We have been informed that it will be another seven days before Uniserve hooks us up to ADSL. Why? My wife finally got a manager to admit that Uniserve sub-contracts to another company to act as a go-between with Telus. Apparently, Uniserve no longer deals directly with Telus. Furthermore, Uniserve will not disclose the sub-contractor nor will it act on behalf of customers in order to solve problems. Every time a change is made, a fresh order goes to the sub-contractor who has a nine or ten day back log.

Edited to add: After all this, we have been informed that our ADSL will not be installed for another ten days. We have had enough and cancelled Uniserve. We will find another supplier.

Uniserve used to be very good. I dont know what has happend to them. It is a shame to see a company slide downhill like this.

member for 5.6 years, 18 visits, last login: 1.5 years ago
updated 5.3 years ago

Comments: