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Review by Pierobon 
Posted: 1.1 years ago
member for 1.3 years, 72 visits, last login: 20 days ago
 brazil
 $105 per month
 "instalation plug-n-play"
 "Does not work in a street-powerdown, even if you have an UPS working. Non-suitable for business clients."
 "You can't use too much, or else at the day 10 you already had the bandwith cut-down to 2% the original"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
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The company really have an outstanding "new business" team, for gathering new clients. From the first phone-call to the time it was ready-to-use, i couldn't count a week, even considering the nescesity to make a new cable instalation.
I was suplied free with a Motorola cable modem, that I have to return free of charges if I cancel contract.
Ping is always really below average, no matter the destination. Probably poor structure here in my street (nothing good for gamers)
About the speed, I pay R$105,00/month for 3mb down and 500kb up. But I recive it only for the first week of the month - and then untill the next month I stay stucked with this 128kb-up/down. After calling the TechSuport, I discovered that after you download 30GB, they reduce your speed... and that is informed nowhere else than one tiny little line, hidden in the middle of the contract. No website have the information, neither the commercials (really bad for p2p users!!!).
Besides that, TechSuport always make you wait 10 minutes on the line before initial contact, then after gathering client-information and asking the client to reboot the modem, they forward your call to another 20minutes line, where you always have to explain the problem again. Then after making 2 or 3 more procedures, they always say that you have to wait for a week or two before recieving a visitor in your house.
Well, I really wanna know if "waiting half an hour just to mark an appointment for 2 weeks later" is really a Technical Suport...
And another weird thing is that most of the times after you mark the visit, 2 or 3 days later the issue got solved - but you have to call the ISP and cancel the visit for yourself if you don't wanna pay an extra for it!
And finaly, the worst experience i had with it was after waiting these 2 weeks for the guy to fix my disconected internet: He entered my home, pluged the cable into a diagnosis apparel... Then said to me: This structure instalation is completely out of our standards, It have to be remaid. You can call the Tech-Support to mark a new appointment.
Well, i am gonna cancel this thing and look for something that just works...
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Review by AeoniAn
UPDATED: 2.3 years ago
member for 2.3 years, 23 visits, last login: 65 days ago
undisclosed location
$60 per month (12 month contract)
 about 5 days
"on line most of the time"
"Very, very high latency. Traffic Shaping on e2Dk and torrent. Instable."
"If you can, run. Like running from hell."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
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Bandwidth: download = 2Mbit/sec, upload = 300kbit/sec for US$60/month.
Bandwidth reliability: 200kBytes/sec download, 32kBytes/sec upload only with html, eD2k and torrent at 150/24kB (Down/Up, max.), encrypted. Without encryption is useless.
Bandwidth guaranty = only 10%.
Installed by people without any knowledge (didn't know MTU, Latency, Packet Loss... and when I saw the "technician" typing REGEDIT on my computer... oh... I turn off everything and ask them to test with their own equipment = none!)
Motorola Surfboard SBV5120 supplied (with VoIP+echo)
Technical assistance is the worst, 16 phone calls + 2 e-mails and they still don't understand that 150ms avg (430ms peak) from the cable modem to the first hop is horrible!
As soon as possible, I will change to another ISP.
my full tests history at: »/testhistory/1469540/7f1e3
EDIT: One month later, many calls, and EXTREME HIGH LATENCY persist! 10 months ago this was the best ISP ! I don't know what they did, but in the last 2 months it is the worst.
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Net Virtua
Virtua é uma porcaria
Desbloqueio de TORRENT - Anti Traffic Shapping