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Review by doctorjay19 
Posted: 7.7 years ago
member for 7.7 years, 3 visits, last login: 7.7 years ago
 Woodinville,King,WA
 Business customer
 $150 per month (12 month contract)
 about 60 days
 "1 sales, 2 techs, 2 account recievable, 1 secretary = a very small company that can't get the job done. Go find someone else."
 "Too many to list. The worst is the accounting department which double charged me."
 "Avoid this company at all cost! I rather have AOL then this company."
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I truely believe this company is the worst internet provider I have ever used. I would put these people below AOL. They put me on hold for 20-30 minutes. I'm not good using the computers and I can tech the techs a thing or two. Accounting people have no idea what the hell they are doing. They charged me for everything!
Trying to get them to come out and fix the covad line is a joke! No internet for 1 week and when they did come out, the line was repaired. 2 days later it broke again and it took them another week to get someone out here. THIS IS A COMPANY and we can't tolerate this kind of service. I have since moved my service to well known companys, such as Speakeasy.
The customer service is a joke as well. Put me on hold forever. I was once on the phone with them for an hour. I stayed on for an hour because I just wanted to see how long they would actually put a customer on hold. When they came back, they had no clue who they were talking to.
Monthly throughput is not enough. They might be cheap on the monthly charge, but they get you on the throughput. 99 dollars and then 50 dollars because you went over your limit. Thats BS. For everyone who is looking for service in Woodinville, get something like Speakeasy. At the least, get AOL. At least AOL won't double charge you 3 times.
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Seanet Corp
