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All reviews of T-Mobile US (wireless)


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Six Month Rating

Reviews:
95 reviews (67 good) (8 bad)
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Review by sk1939 See Profile
member for 1.3 years, 451 visits, last login: a few hours ago
lodged 3 days ago

  • Laurel,Prince Georges,MD
  • $78 per month
  • (24 month contract)
  • "Cheap, decent 3G speeds, good coverage area."
  • "Does not work in tunnels or metro/train stations."
  • "Decent cost/benefit for Voice and Data"
Pre Sales Information:
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(ratings match consensus)

My Other Reviews

·Verizon FiOS
I first got T Mobile way back before Cingular merged with AT&T to form AT&T Wireless. At the time I was using AT&T prepaid, but somehow during the transition with Cingular (around 2005), I not only lost service, but lost my entire account as well. Still needing a cell phone I signed up with T-Mobile which included 300 minutes for what was a relatively reasonable $25 a month (never used all of them). A few years later, around 2007, I moved to a family plan that I have been happy with, and added data and text to a single line for a few dollars more a month. All in all, 3 lines with text ($5 for 500 messages) and 200MB ($15) on one line for $100 a month is doing pretty well I would say, and using unlocked phones exclusively has lead to the benefit of not being locked into a contract as well (once the initial two years were up).

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Review by nyliferocks See Profile
member for 3 years, 23 visits, last login: 13 days ago
updated 13 days ago

  • Mount Vernon,Westchester,NY
  • Business customer
  • $58 per month
  • (24 month contract)
  • about 4 days
  • "phone capabilities"
  • "numerious billing issues"
  • "Great prices bad speeds and billing errors"
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I ordered the 5gb for $30 and the 4g speed is no different then my previos 3g phone. Tethering is even worse with 1.5mb down. The pricing is what keeps me with them. After my 15% discount I pay $58 a month for unlimited text,talk and 5gb data. This also includes insurance, free minutes over wifi

Comments:
ArizonaSteve

join:2004-01-31
Apache Junction, AZ
Reviews:
·CenturyLink
·Virgin Mobile Br..
·Cricket Broadband
·T-Mobile US
·Boingo
·Mediacom
·Nexus Broadband

Bad Phone?

Dude, you must be doing something wrong. I don't have a 4G device but here in the Phoenix area I was able to connect at 7mb and got 3mb download speeds with 3G and now I know the speeds are even faster, 20mb I believe, but my 3G dongle doesn't go any faster than 7mb. I don't understand how you were able to get 5Gb for $30 though since all I could get was 1Gb for $50/mo without signing a 2 yr contract and that's way too high.






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Review by Shifted See Profile
member for 190 days, 23 visits, last login: 22 days ago
lodged 22 days ago

  • Gulf Breeze,Santa Rosa,FL
  • $50 per month
  • "One of the cheapest Unlimited Data Plans"
  • "reliability"
  • "Its ok."
Pre Sales Information:
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I have been with T-Mobile wireless for a little more than a year. I can't complain about the speeds personally because my phone (Xperia X10 Mini Pro U20i) is not compatible with T-Mobile 3G (only 2G antenna is compatible with their frequencies). My roommate has a blackberry device so I will mention the additional $10/month blackberry (not smartphone) data plan that is charged in addition to the monthly rate. During this time they have made several changes to their plans. When I started with them it was $70 for unlimited talk, text, and data with 4G. Several months later I was made aware of the new $50 plan with unlimited TTD with the first 100mb at up to 4G speeds, 3G thereafter. I switched to that plan once I found out. Recently they have changed to unlimited but throttle to 2G. This does not affect me personally; however if I had phone that could use 3G on their network I would have been unhappy. They are going the way of most wireless providers with throttling data speeds to prevent network congestion.

I have only had to deal with phone support once, I was not able to access data. This was due to maintenance that was being done at the time (or so I was told after 20 mins of troubleshooting). The signal is very intermittent within my house (by no fault of their own I will add). Most recently, and what is making me want to switch, T-Moblie lost a tower (or multiple) for most of the night (or an AT&T tower I was pulling from) so that both my roommate and I would have to drive 15+ minutes to be able to get signal. I was toying around with the idea of switching to another phone service, so I needed some information from T-Mobile if I wanted to port my number out. My.t-mobile.com has had the message "We’re sorry—My T-Mobile is currently unavailable while we work to improve the site for you. Please try again later." for the last 7+ hours. That has caused me to make up my mind about switching to another provider.

In all this company does have a few things to offer, especially if you have an unlocked GSM phone and want decent service. If you don't talk much there is a $30 plan with 100 mins and unlimited text and data, first 5gb at up to 4G speeds. In that regard they are much better than the next choice, AT&T.



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Review by buddahbless See Profile
member for 6.9 years, 123 visits, last login: 3 days ago
updated 23 days ago

  • Premium
  • $50 per month
  • about 2 days
  • "Flat rate prepaid @ $50-60, can use any TMO, phone, good when your standing still"
  • "coverage is still spotty, needs a 850 roaming, cant reach top 4G speeds"
  • "For the price and the locations I frequent it works for me..."
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(ratings match consensus)

Well I've had a hate love relationship with cell phone carriers for as while ( form the time they started number porting) from sprint , to virgin, ATT and verizon to name a few. The last 1 yr Ive pretty much been on Tmobile prepaid for the $50 and $60 unlimited plan. It works for while I'm on contract I purchase the $60 plan for that month as I'll need a lot of data while Im on the go and times when Im Off I'll drop my rate to the $50 plan. The one main positive is I can use any Tmobile phone I want on there prepaid plan, CAN'T do that with Verizon, ATT, or Sprint. I have A G2X and I use it to wireless tether my laptop and media player to the Internet and it works great, As a matter of fact Im using it right now writing this review while typing on my HP elite book. Over all for the price against the big three its the best bang for your buck. However against Spring and there MNVOs when Tmobile throttles you you might as well say good buy to all the fun stuff your use to. the only thing its good for afterwards is just your basic web surfing...

I notice no matter if you have the $50, 60, or 70 plan after you get throttled you will not download anything faster than 90 kbps and the average I get is around 79 kbps in places around Florida. and your upload will vary between 110 and 180 kbps. So yes you will actually get a faster upload than download once throttled. thats a big difference from what the normal 4G speed now is, around 10mbps (or 10,000 kbps). Dropping from 10,000 to less than 100. as you know is a big change!

Also surely enough using and android phone with many apps updating can take forever once the throttle is put in place. Also one month I downgraded to the $50 plan I decided to let the phone do a google/ android app update and it ate through over 1/2 of the 100mb at 4G in just an hour with just the updates alone. so the phone really becomes just a basic web surfing phone with a pretty screen after day one. Just a word to the wise.. Id prefer truly unlimited 3G web on my phone vs. the threshold then throttled 4g that t mobile is currently offering.

Over all a good fair price and great for those who want to use a high end phone if if its only just for show.

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Review by SysOp See Profile
member for 10.8 years, 886 visits, last login: a few hours ago
lodged 37 days ago

  • Douglasville,Douglas,GA
  • $30 per month
  • about 1 days
  • "4G just $30 for 5gb"
  • "2G in the Mountians"
  • "Great value!"
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(ratings above consensus)

My Other Reviews

·Clear Wireless
·Comcast
Samsung Exhibit 2

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Review by alanxenos See Profile
member for 3.3 years, 317 visits, last login: 1 days ago
updated 87 days ago

  • Winnetka,Cook,IL
  • $75 per month
  • (24 month contract)
  • about 2 days
  • "Rock-solid connection, good price, no overages!"
  • "Iffy H+ coverage in Chicago suburbs"
  • "Good for the price, and rock-solid HSPA+"
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(ratings above consensus)

I currently have 3 T-Mo devices: 1 HTC HD2, 1 HTC Vision (G2/Desire Z) and 1 Motorola Cliq2. All three are great devices, but only the G2 has full HSPA+ capabilities. But, you do not really notice that you are only using 3G on the others, that is how good the speed is. The only issue I have had is the slight lag when switching from H+ to 3G. And, there is a glitch in the stock G2 rom that causes any 3G/4G network to be labeled as "H" next to the signal bars, even though there is supposed to be a separate "H+" logo for 4g. The logos are in the framework-res.apk, but they are not used. I digress. All in all ,T-Mobile is a great service provider in the Chicagoland area.

UPDATE - 16/11/2011 - Same is before, all devices function fine except for the Cliq2 as the screen physically detached from the phone/keyboard body (wtf?)

Comments:
VZW

join:2011-08-03

G2

Well the reason the G2 shows H instead of H+ is because the G2 actually isn't an HSPA+ device. It only has an HSDPA 14.4 radio in it, but since its faster than HSPA 7.2 T-Mobile falsely labels it a *4G* handset. Same thing with AT&T, the only real HSPA+ handsets are Category 14 handsets which are HSPA+ 21.1

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Review by aelfwyne See Profile
member for 8 years, 1163 visits, last login: 24 days ago
updated 101 days ago

  • Beaumont,Jefferson,TX
  • $85 per month
  • (24 month contract)
  • about 1 days
  • "Great voice service & support, good price"
  • "3G is heavily overloaded and unreliable."
  • "I wouldn't switch. Maybe."
Pre Sales Information:
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(ratings match consensus)

My Other Reviews

·RoadRunner Cable
I complained on my old review about low 3G speeds, well, it has only gotten worse. I have a "4G" device now, that while it claims to be connected to "4G" can rarely pull decent speeds, usually still down around EDGE speeds or worse. I still have to force EDGE only if I want a reliable connection. If I do speed tests in the middle of the night, I get good speeds. It appears the back-haul is overloaded, and T-Mobile doesn't care to ever fix it, as it's been like this for over a year and continually gets worse. I also frequently drop to "no service" now when at home, just for a few seconds at a time, but it is frequent.

I am shocked I haven't switched carriers yet, to be honest.

-- Old Review Below --

I have to say, I like my plan, I like my phone. I like being able to tether using wireless AP to my notebook.

But, I really dislike the fact that the 3G service in my area has slowed down every month since it rolled out. It has gotten to the point now that I set my phone to GSM (EDGE) only mode most of the time, as I get better speed on EDGE than I do on 3G. That's pathetic for a company advertising the nation's fastest network.

Comments:
ArizonaSteve

join:2004-01-31
Apache Junction, AZ
Reviews:
·CenturyLink
·Virgin Mobile Br..
·Cricket Broadband
·T-Mobile US
·Boingo
·Mediacom
·Nexus Broadband

1 edit

Aren't they all slow?

Darn, I was thinking about getting T-Mobile too since Virgin Mobile and Cricket are now at dial-up speeds.
I thought AT&T advertised they had the fastest network? Anyway, it doesn't seem to matter since they all have slowed down to a crawl lately.
damdman

join:2010-04-25
Laveen, AZ

i thought sumthing else

I thought they said they had the "largest 3g network"... it's probably because when people have 3g, they tend to use a lot of it...

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Review by nightdesigns See Profile
member for 9.7 years, 4926 visits, last login: a few hours ago
updated 103 days ago

  • Surprise,Maricopa,AZ
  • $40 per month
  • (24 month contract)
  • about 7 days
  • "Good Coverage, very easy setup/install, decent speeds"
  • "Peak times come to a crawl"
  • "If you need mobile broadband for several devices, it's a pretty good deal"
Pre Sales Information:
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Value for money:
(ratings match consensus)

I was looking for a mobile broadband device that I could use on several devices (cell phone, laptop, etc). I got the T-Mobile® 4G Mobile HotSpot which is a pretty nifty device. Connects to 4g, built in 5 device wi-fi and has a built in battery. Pretty much turn it on, connect to it, configure a few settings (just like setting up a wi-fi access point) and go.

Coverage is pretty good. I get a full 4G signal in the primary place that I've used it. Also good coverage along most of the major highways that I've used it.

2 Downsides:
1) At peak times (5-6 pm) speeds come to a crawl. Appears to be more of a DNS lookup issue than actual capacity
2) with the device itself, if nothing is connected to it for about 10 minutes, it will go into a standby mode. Sometimes you can hit a button and it comes back to life, other times you need to power cycle.

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Review by hdgmedic See Profile
member for 8.7 years, 88 visits, last login: 110 days ago
updated 110 days ago

  • Havre De Grace,Harford,MD
  • $40 per month
  • about 1 days
  • "Fast! Fast! Fast! No Overage charges! The fastest 3G service I have ever seen on 3G only devices! 4G speeds are amazing!!!!"
  • "5GB cap"
  • "3G speeds are fast on 3G devices. 4G speeds are phenomenal!!!"
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(ratings above consensus)

I have a Samsung Galaxy Tab, which is a "3G only" device with the $39.99/month 5GB data plan. This gets me 5GB/month at the regular speeds and then it is throttled down to a lower speed if you go over the 5GB cap. There are no overage charges if you go over the cap, unlike some of the other services. The TMobile version of the Galaxy Tab also allows for free tethering of your connection. This has allowed me to run various non-scientific tests. YMMV.

First of all, I live outside of Baltimore. So, this means I can take advantage of the HSPA+ "4G" speeds. Though my device is a 3G device, I can still benefit from faster speeds over the 3G network, albeit slower than an actual "4G" device. All I can say is.....THIS THING SMOKES!!!!. I easily reach speeds of 4-4.5Mbps down and 2-2.5Mbs up, using various speed tests on the Galaxy Tab and when using a tethered laptop. This is not throughout their coverage area, more likely nearest their towers. Using the tethering option from the Galaxy Tab to connect to my laptop, iPhone, and Xbox360, I can watch streaming HD video and play Xbox Live online, participating in games with up to 18 people (with slight lag) and 12 player games with no lag whatsoever! This was done when I was averaging speeds around 2-3Mbps. My slower speeds averaged 600-700kbps down and 300kbps up. My latency ranged from 85ms (during my fastest speeds) up to 250ms (during my slowest speeds).

Second, I have never had any problems getting a connection, inside or outside of buildings. I would imagine that basements and elevators would still give you a problem as with any service.

I have tried WiMax and it's a good service as well, though the upload speed is capped at 1Mbps. The only problem with Wimax is it is limited to certain areas as opposed to TMobile's entire network. I also have an iPhone, on AT&T's network, and the max speed I have I ever obtained is 1.5Mbps down and 700kbps (0.7Mbps) up.

If you are in the market for a 3G wireless broadband service, I have no reservations recommending TMobile's service. I can only imagine how fast their 4G broadband service is. They currently have a USB 4G broadband stick.

UPDATE 10/24/11

Just updated my service from a Galaxy Tab, I broke it :-(, to the Sonic 4G mobile hotspot. All I can say is this thing smokes!!!! D/L speeds in the Baltimore area (including it's suburbs 40+ miles away) are 17-20Mb/s outside and 8-10Mb/s inside buildings. These speeds are unaffected by being stationary or driving at 60+mph. My ping runs from 20-75ms with a jitter of 20ms. U/L speeds seem to max out at 2Mb/s no matter where I am. I've tried gaming with Xbox Live and have even been the host of a few COD:Black Ops matches. Not a single problem!

For comparison, I also upgraded my AT&T iPhone 3GS to an AT&T Samsung Galaxy S II. I have seen an increase in my cellphone speed to 6Mb/s, but it still can't touch the 17Mb/s I'm seeing from my mobile hotspot! Makes me wish I would have gotten my new phone on T-Mobile's service.

I know there is alot of discussion on what "4G" really is, but one thing is for certain, T-mobile's "4G" service is really quite fast and the best value in comparison to all others. I could honestly see people dropping their home service and going with this device as a permanent replacement, just so long as they don't spend alot of time downloading or streaming movies and music.

Comments:
MmmMan

join:2007-02-07
11201-4404
Reviews:
·Time Warner Cable
·T-Mobile US

wow Tmoblle gives me 4G at EV speeds, how nice

I have the $G stick and get usually 1.5m down highs can only be 5mb. even with the H+ (4G) connection speeds can be at 0.36 mb at the worst and average about 1.8mb down. when its over 2mb multiplayer games are good but otherwise its no fun.

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Review by thatissick See Profile
member for 1.4 years, 476 visits, last login: a few hours ago
updated 116 days ago

  • Oklahoma City,Oklahoma,OK
  • $67 per month
  • "Good Service, No dropped calls, Very fast 3G"
  • "3G coverage not extensive, GPRS only in most rural areas"
  • "Might not have a very large 3G network, but its good where it is"
Pre Sales Information:
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Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

So far, the service has been great. There have been only two times where the 3G network went down in the past four months, but I have had no dropped calls whatsoever, which is important to me. Also, no delays in sending texts or receiving them. Also, since T-Mobile launched their HSPA+ network, the internet speeds have been pretty fast.

EDIT: I left and got a Thunderbolt. It's a heck of a lot faster than T-Mobile's '4G'.

Also, my thoughts after my switch to VZ:

T-mobile's 3G coverage expansion seems to stopped in terms of launch in new areas, though they are upgrading their existing 3G footprint to that HSPA+ 4G standard. Also, most of their native rural coverage is still GPRS, which I thought would be upgraded to EDGE, but has not happened. They removed those Even More Plus plans which I really liked, and have pretty much done away with full-speed unlimited data plans for most or all devices. Plus I feel that this merger news makes me feel uncertain about T-Mobile's future plans in the next couple of years (aside from the HSPA+ upgrade).

Comments:
ArizonaSteve

join:2004-01-31
Apache Junction, AZ

You Weren't Using 4G.

You only had 3G. If you had updated your mobile to 4G you would probably have been getting 21Mb on T-Mobile. Also, what's the speedtest for?
thatissick

join:2010-08-17
Atlanta, GA

Re: You Weren't Using 4G.

That speedtest result was from 8 months ago. Plus I didn't have the option to get a 4g phone then.

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