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T-Mobile US page on DSLReports
Six Month Rating

Reviews:
bullet 123 reviews (88 good) (11 bad)
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Review by Network Guy See Profile

  • Location: New York
  • Cost: $30 per month (month by month)
  • Install: about 1 days
Good "Overall good data and voice network.. Good customer service"
Bad "Mediocre indoor coverage"
Overall "Very good bang for the buck"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Optimum Online
I subscribe to T-Mobile's $30 prepaid cellular monthly plan. This plan includes 100 minutes of anytime national minutes, unlimited text and multimedia messaging, and up to 5 GB of full-speed 3G Internet after which is throttled to 2G speeds. After you eat through your minutes, additional national minutes cost ten cents per minute; excluding international of course. I could not say what actual speeds it throttles down to after consuming the included 5 GB as I've never exceeded this limit.

There are two $30 plans, and T-Mobile purposely make it challenging to subscribe to. There is a 1500-minute or text plan that includes 30 MB of data and the 100-minute plus unlimited texting and 5 GB of data plan. The former plan you have to activate at a T-Mobile store; the latter you can only activate at Walmart or purchase a SIM kit online from T-Mobile and activate it over the phone. All other plans you can purchase and activate online at T-Mobile. For the price, I didn't mind this slight inconvenience.

The voice portion of the service is excellent. Calls sound very clear for what one would expect from a GSM carrier. I do most of my phone calls through Google Voice and a SIP client so the included minutes are mostly for urgent or emergency calls as needed.

The data portion of the service is very good. I use a smart phone that operates on T-Mobile's HSPA+ network with typical peak speeds up to 3.5 MBps down and 2.7 Mbps up. The fastest speeds I've experienced are 6.7 Mbps down and 3.7 Mbps up. You can improve your actual speeds by using a handset that operates on T-Mobile's LTE network which is much faster. But for my purposes, needs and cost, this brings excellent value.

My only gripe with T-Mobile is indoor coverage. There are places where there is no signal even above ground while other carriers work. I've researched this thinking perhaps I need to switch phones, but general consensus seems to conclude the frequencies that T-Mobile use don't penetrate buildings very well. Where I happen to use my cell phone most; work and home; service works very well and there is plenty of reception.

T-Mobile is a BYOD-friendly carrier. As long as the IMEI hasn't been blacklisted, you can activate and use any GSM phone you want as long as it supports their cellular network band. As of this review, T-Mobile operates 3G HSPA+ on the 1700 MHz UMTS band.

For my particular needs; inexpensive service with very good data network and unlimited texting as an added plus; T-Mobile works well for me.

member for 13.6 years, 5715 visits, last login: a few hours ago
updated 27 days ago

Comments:

Review by Zenit See Profile

  • Location: N. VA, USA
  • Cost: $100 per month
Good "Cheap, 4 lines with unlimited talk/text + 500mb of 4G data then unlimited EDGE, Great CS, Constantly improving network"
Bad "Lots of EDGE in the network still. Coverage indoors in dense areas not too good. Overall Coverage hugs population centers."
Overall "Excelent service for the money. Pushing change in the industry. "
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Comcast
·Verizon Online DSL
Update Jan 31 2014:
T-Mobile coverage continues to improve, I am running into EDGE less and less in the Northern VA region. Most of the suburban and urban areas east of the Blue Ridge Mountain can get 4G LTE or 3G HSDPA service. The 4g/3g tower near my house was re-calibrated - the signal now makes it inside at 3 bar strength - speed measured at 4mbit down, 2 up. Better than my old VZ DSL!

The quality of the EDGE networks voice has noticeably dropped, though. Half the time the voice quality sounds like one of the old analog long distance circuits that are long gone. Call quality on the refarmed 3G is very good.
Texting has been reliable, messages don't end up lost in the network for hours.

I am no longer using an iPhone 4, switched to a hand-me-down Motorola Atrix. The antenna in the Atrix is much better and I see less odd tower ping-ponging than I did with iOS. Cyanogenmod allows me to specify what network technology my phone will stay put on (currently its set to HSDPA only).

A family member on this plan recently upgraded to the iPhone 5S - T-Mobiles LTE service is as fast as our home internet from Comcast most of the time (20-30mbit down)! This really stunned me. Of course, a wireless connection is NOT a replacement for a wired connection.

The day when most of the EDGE towers are replaced with 3g and LTE towers will be a great day...
Concerned about the future with the possible Sprint buyout.

Update Sept. 29 2013:
T-Mobile has recently begun re-farming towers near my house. I see 3G popping up on my iPhone at random while at home. Unfortunately, an EDGE only tower is closer, and overtakes it.
They ARE investing in their network, and once all the early-2000s EDGE 2g equipment is replaced, their network will look a LOT better.

Looking forward to it. A healthy T-Mobile is good for competition.

-Original Review-

We switched from AT&T in March of 2013. AT&T CS was apathetic to our concerns of high cost with limited features (no texting, unlimited talk, and only 200mb of data on 2 lines + 2 plain lines was $200 a month!). AT&Ts representatives were so bad that we decided to switch to T-Mobile. We kept our AT&T phones (iPhone 4, and 2 Android devices + 1 dumbphone)

The savings have been worth it. No longer do we have to worry about sending a text, or using the data features on our phones. While the data is not unlimited, most of T-Mobiles network in Virginia is EDGE anyways, so we never use up our high speed data cap. In areas where the re-farmed 3G is present, the service is excellent. Data speeds are a consistent 4Mbit down, 1 up. Tethering works very well.

Even the EDGE network is OK. It is sufficient for checking email, navigation, iMessage, and quick lookup of information via the Opera browser (which compresses images to make the internet bearable on a 20k connection).

There are more dead zones than what we had with AT&T, but we can forgive this easily.

T-Mobiles CS is excellent. In the beginning we had some SIM activation issues, as well as billing. They actually gave us back more money than they owed due to the billing issue, as a gesture of good service.

I hope they will continue to improve their existing network and upgrade the EDGE only towers to modern equipment. If they continue doing what they have been doing, they will be in a position to compete with AT&T for customers that dont need coverage in deep rural areas. T-Mobile tends to cover small towns, highways, and cities well. (Of course, its EDGE for the time being in most places)

member for 1.9 years, 420 visits, last login: a few hours ago
updated 79 days ago

Comments:

StevenP88

join:2010-11-01
Springfield, MO
Reviews:
·CableOne
·Allegiance Commu..

1 edit

AT&T Prcing

Actually AT&T has unlimited talk,text and 6 GB of data which includes 4 phones for 250 a month, that's the plan I have with them and the service and internet speed away better than T-Mobile any day, even the call quality is much better, I have a business plan with them since I have my own company, Premiere support is AMAZING and they will bend over backwards for you, I have 4 lines on my account, 1 for my brother and 1 for his fiance, 1 for myself and 1for my partner.. I would give AT&T another look, and honestly they are not that bad, I have never dropped a call or lost service with them, were as with T-Mobile we struggled to even get service even though supposedly provide perfect service here.. PLUS I can have 10 lines on one account with no deposits ever and even start a second account with the same amount of lines and still no deposit lol
medbuyer

join:2003-11-20
kudos:4

Re: AT&T Prcing

except not everybody can have premier access like you...they only give you that since they can milk more money out of your business that you're giving to them...

even after you're paid for the phone unit, you're still paying for the price which in the end amounts to almost 3 phones after paying for service for 24 months...

let's see if you can figure that out and do the math...

Review by tkdslr See Profile

  • Location: Pompano Beach,Broward,FL
  • Cost: $30 per month
  • Install: about 1 days
Good "5GB data, unlimited text.. 100 minutes of airtime, extra airtime $0.10min"
Bad "Exhibit II 4g, 4G service likes to hang."
Overall "Best Purchase I've made in a decade.."
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Speakeasy
It's been 10 months since purchasing my Samsung Exhibit II 4G ($200+sales tax from Walmart) and things are getting better.. Voice service always solid and clear..

4G data service seams to hangs up, (in upload mode), a couple of times a day. Jumping into airplane mode and back out again restores 4G service. Average usage 4 to 5GB of data a month.

Initially I had to call t-mobile to change phone settings in order to get data service working. (Check mark Packet data & Roaming under Settings->Wireless and Networks->Mobile networks"). That call lasted 15 minutes or so.

Took several months to figure out how to purchase additional airtime while still on the $30 Walmart plan. (T-mobile doesn't document this very well, neither do CS reps know about it.) Solution, just keep extra money in prepaid account, each minute you go over deducts $0.10min from the account.

Speeds up to 9Mb(D)/2Mbit(U) so far.. I've gotten higher speeds on my TM ZTE hotspot, but that has a better radio(21Mbps verses 14Mbps).

But, I just forced my II 4G (hidden menu setting) to use T-mobiles new HSPDA+ 1900Mhz WCDMA service.. wow.. instead of 2, maybe 3 bars.. I now get a full 4 bars.. Very nice..
I'll update this review with the outcome of that experiment..

Note: That particular experiment failed a couple of months ago..I.E. no data, but that was then, and this is now.. Yeah..

Rooted, removed or disabled a couple of t-mobile's apps & spyware.
One thing I've learned is to disable all updates. Very selectively do I allow any update. Allowed Andriod OS to update to 2.3.5.. but not 2.3.6(yet)..

It seams that app vendors have a propensity to ruin a once useful app with an update. So no more updates. if an app works, it going stay working, just like I found it.

Favorite FREE apps so far..
older "My tracks" v1.1.16 in widget mode, Very handy for Bicyclists.
"Titanium backup" v5.5.1
"Flashlight" v4.9.2 in widget mode..
"Compass" v1.2.1
"Anti sms spam" v1.42

RF hazard like all cell phones, I rarely put my Andriod phone in my pocket. Instead it goes in a nap stack pocket with at least a few inches of separation from my body.. (also better view of the sky for the GPS app "my tracks")..

At home, I use a Siemens Gigaset one bluetooth gateway to route all TM calls to my cordless phones(with talking caller id). Bluetooth connection seams to fail to sync up a couple of times a month. But, forcing a bluetooth unpairing then reconnect on TM phone fixes this.

That's all for now.. This is one of the best deals I've gotten in long time..

=== updated 12/30/2013 ===
T-mobile's data network has fallen over.. and died..(~12/28..12/29) everything is like 2G speeds or slower in my neck of south Florida. It's like the republican convention all over again..

My tests indicate routing loop activity, periodic timeouts/long ping responses, but there is no way to communicate this info to the appropriate people.. (Spent an hour on tech support.. with no results.. )

All the final tech support did was give me a new APN(fast.tmobile.com), which had no effect..

Web pages that normally load in less than a second, now take minutes.

Followup.. My idea, by forcing my Samsung exhibit II 4g phone to use only the 1900mhz band(Iphone band).. data access is wayy better.. almost normal.. I just hope I can keep on using it..

member for 9.9 years, 1425 visits, last login: a few hours ago
updated 110 days ago

Comments:
ArizonaSteve

join:2004-01-31
Apache Junction, AZ
Reviews:
·voip.ms
·CenturyLink
·T-Mobile US
·Sipgate VOIP

1 edit

Glad to hear 1900Mhz works.

I also purchased a 4G Exhibit II back in January with the $30/mo plan but since it can't get the more common 3G and there aren't very many 4G towers around it turned out to be mostly worthless and couldn't get data anywhere unless it was on wi-fi so I gave up after a while and got a Galaxy S-2. I was wondering if it would work on the new 3G 1900Mhz service, if it does that might give it some useful life after all so it won't be a total waste of money.
Mine was already at 2.3.5 and I updated to 2.3.6 but couldn't really tell any difference. I also rooted it and updated to 4.0.3 to see if that would give it 3G capability and while Android 4 runs OK data still won't work anywhere around here.
BTW, if you miss paying your bill on time your service might revert back to the regular plan (I heard of it happening to someone) but you can avoid that by setting up auto pay using a credit card so it gets paid automatically each month.
ArizonaSteve

join:2004-01-31
Apache Junction, AZ
Reviews:
·voip.ms
·CenturyLink
·T-Mobile US
·Sipgate VOIP

Re: Glad to hear 1900Mhz works.

Since they have started moving 3G from 1700Mhz to 1900Mhz so iPhones can use it and there is one of those towers just a block or two from my house my old Exhibit II has started working again! Looks like there might actually be some useful life left in it after all!

Review by sk1939 See Profile

  • Location: Laurel,Prince Georges,MD
  • Cost: $102 per month (24 month contract)
Good "Cheap, decent 4G speeds, good coverage area."
Bad "Does not work in tunnels, some rural areas, metro/train stations."
Overall "Decent cost/benefit for Voice and Data"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Verizon FiOS
I first got T Mobile way back before Cingular merged with AT&T to form AT&T Wireless. At the time I was using AT&T prepaid, but somehow during the transition with Cingular (around 2005), I not only lost service, but lost my entire account as well. Still needing a cell phone I signed up with T-Mobile which included 300 minutes for what was a relatively reasonable $25 a month (never used all of them). A few years later, around 2007, I moved to a family plan that I have been happy with, and added data and text to a single line for a few dollars more a month. All in all, 3 lines with text ($5 for 500 messages) and 200MB ($15) on one line for $100 a month is doing pretty well I would say, and using unlocked phones exclusively has lead to the benefit of not being locked into a contract as well (once the initial two years were up).

Update 1/10/12: T Mobile updated my SIM card to a "4G" sim (I had the original EDGE SIM), but I still get a 2G signal in northern PA while AT&T has at least 3G. That being said, signal in the DC area is 4G HSPA and speedy on the Galaxy Nexus. I also get a signal in oddball places, for example I get a strong signal in Romeoville, Illinois, and along I-80 in Indiana and Ohio, but not up toward Corning, NY.

Monthly Charges: $84.97
Use Charges: $0.80
Other Charges: $4.87
Taxes and Fees: $11.30

Update 10/15/12: Coverage varies wildly depending on geographic location. I get 4G speeds in the DC and Bay Area, but once you get out towards Rochester, NY or the Philidelpia/Allentown area you are lucky if you get 3G speeds, for the most part it's 2G if you get a signal at all. However the signal issue is only a problem if your inside of a building.

Update 5/31/13: I have found that a year later I still have the same service quality in most all areas. This means that I get 3G or HSPA/4G in major metropolitan areas like Washington, DC, Syracuse, NY, and Naperville, Ill, but 2G or no coverage in Ithaca, NY, Williamsport, PA, and most anywhere that isn't a major population center.

Monthly Charges: $84.97
Use Charges: $0.60
Other Charges: $4.83
Taxes and Fees: $11.15
Total New Charges: 101.55

Update 12/20/13

With my plan I get the Unlimited International Web, and Unlimited International Text for free, with calls costing $.20 a min. While the mobile web is slow (high speed costs more) it is plenty fast for basic apps such as Google Translate, Maps, and email. If your hoping to update your Facebook, upload pictures, or stream music you would want to buy the highspeed data option.

member for 3.4 years, 1418 visits, last login: 1 days ago
updated 122 days ago

Comments:
ArizonaSteve

join:2004-01-31
Apache Junction, AZ
Reviews:
·voip.ms
·CenturyLink
·T-Mobile US
·Sipgate VOIP

$30 Unlimited Data?

Have you noticed they are selling a plan with Unlimited Data and Text for just $30/mo no contract at Walmart? Only 100 minutes though. The plan with Unlimited Data, Voice and Text is $50. Not sure how you get it exactly, looks like buying a new phone is required.
sk1939
Premium
join:2010-10-23
Mclean, VA
kudos:10

Re: $30 Unlimited Data?

I hadn't noticed actually. However, I do have 3 lines on this plan, two of which are still under contract.
tkdslr

join:2004-04-24
Pompano Beach, FL
Reviews:
·T-Mobile US
·Speakeasy
I'm currently using the 5GB-4G .. over 2G unlimited messaging, $30 Walmart plan. And yes, I did purchase a Samsung exhibit II 4g from a local Walmart store for $199.

And if you charge up your account with a few extra $, extra minutes over 100 a month are $0.10 per minute.

All in all .. it's a good deal..

Review by milkman82 See Profile

  • Location: Cleveland,Cuyahoga,OH
  • Cost: $99 per month
  • Install: about 1 days
Good "Speed, Price, Customer Service"
Bad "Not enough towers!"
Overall "I am excited about owning a cell phone again thanks to T-mobile"
Pre Sales Information:
Install process:
Connection reliability:
Services:
Value for money:
(ratings match consensus)

I had AT&T for 6 years. I loved them up until about 2 years ago. With the unlimited data throttle BS. Not to forget the high price on low minuets.

I decided to leave AT&T for T-mobile. Their coverage is not strong like AT&T or Verizon, however, what good is great coverage if you can use it at full potential!?

So far I love this carrier and think I'll be sticking around for awhile!

member for 7.8 years, 1381 visits, last login: 9 days ago
updated 139 days ago

Comments:

Review by alanxenos See Profile

  • Location: Winnetka,Cook,IL
  • Cost: $75 per month
  • Install: about 2 days
Good "Rock-solid connection, good price, no overages!"
Bad "Poor building penetration"
Overall "Good for the price, and rock-solid HSPA+"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·AT&T U-Verse
·Sprint Broadband..
UPDATE 12 NOV 2013 - Due to many network changes happening since my last update, I have written a new review. The old one is at the bottom, left for posterity.

--

I love T-Mobile service. I have used it in some way or another for about 4 years, and since April 13 it has been my primary device. It works well, and I have tested many devices ranging from the iPhone 4 to my current Atrix HD. 70/month for unlimited everything, and H+ reception is stellar in Chicago.

Old review:

I currently have 3 T-Mo devices: 1 HTC HD2, 1 HTC Vision (G2/Desire Z) and 1 Motorola Cliq2. All three are great devices, but only the G2 has full HSPA+ capabilities. But, you do not really notice that you are only using 3G on the others, that is how good the speed is. The only issue I have had is the slight lag when switching from H+ to 3G. And, there is a glitch in the stock G2 rom that causes any 3G/4G network to be labeled as "H" next to the signal bars, even though there is supposed to be a separate "H+" logo for 4g. The logos are in the framework-res.apk, but they are not used. I digress. All in all ,T-Mobile is a great service provider in the Chicagoland area.

UPDATE - 16/11/2011 - Same is before, all devices function fine except for the Cliq2 as the screen physically detached from the phone/keyboard body (wtf?)

member for 5.5 years, 440 visits, last login: 3 days ago
updated 159 days ago

Comments:
iFail 5G

join:2011-08-03

G2

Well the reason the G2 shows H instead of H+ is because the G2 actually isn't an HSPA+ device. It only has an HSDPA 14.4 radio in it, but since its faster than HSPA 7.2 T-Mobile falsely labels it a *4G* handset. Same thing with AT&T, the only real HSPA+ handsets are Category 14 handsets which are HSPA+ 21.1

Review by cb14 See Profile

  • Location: Miami Beach,Miami-Dade,FL
  • Cost: $49 per month
Good "price, GSM carrier"
Bad "rural coverage "
Overall "recommended"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

On edit 2013/10/06
Connection reliability has improved somewhat lately, I am upgrading the rating.

I have service with TMO US for over 6 years I have a legacy 1500 minute voice plan for 39.95 plus abot $ 9.80 in taxes and junk fees and an unlocked Nokia C3-01.
I cannot comment much on data, because I use data on the phone only via wi-fi.
TMO used to have an exceptional customer service, unfortunately it got significantly worse lately . Also the signal and connection quality decreased over the last 18 months. The problems are most pronounced with 2G services- there are rumors that TMO moved away a part of their 1900 Mh PCS spectrum.The formerly excellent coverage maps were replaced with optimistic, unreliable propaganda maps( like the other carriers). Some rough business practices popped up lately, like the lightning fast disconnecting of service once the account is past due.
Rural coverage is not great in many areas. I use a Verizon prepaid as a back up.Calls get forwarded to once I am out of coverage- a great feature.
Choice of phones is not great, but an advantage of a GSM carrier is the availability of vast selection of unlocked GSM phones on Amazon.
Having said all of that, I still consider T-Mobile USA the best choice out of the 'big four'

member for 1.2 years, 462 visits, last login: a few hours ago
updated 196 days ago

Comments:
dickybilly

join:2001-10-06
Plano, TX
Reviews:
·magicjack.com

TMO is fine but change to their cheaper prepaid plans

I too have been a TMO legacy customer for 7 years. Currently I pay $65/mo incl fees for unlimited voice. Text is 20cents/msg, data @ $2/mb since I don't use much data. Locally in the Dallas TX region I've never had an issue with quality of voice, text and 3G data. When I travel to south FL the TMO 2G and voice service is terrible but the 3G/4G is better.
I'm about to kill my current plan (I haven't had a contract with TMO for years) for a TMO prepaid $30/mo 1500 minutes voice/text and 30mb data/month. One has to be crazy to continue to pay for the higher TMO rate plans.
I've twice brought my own GSM phone over the internet and connected them to TMO w/o any issue on their part. They don't care what phone you connect to their network.
I've also had TMO@home broadband voice for years. Service has never been a problem but paying $13/mo incl fees for home voice is steep considering cheaper MagicJackPlus service (which I've tested as fine but watch out for them nickel and diming you over service costs).
I'm about to drop TMO@home because once I go prepaid for TMO cell service they won't allow me to keep TMO@home service. I'm porting my phone# to MagicjackPlus service for less than 1/2 the cost/year than TMO@home. I may be one of the few people who are satisfied with MJPlus.
TMO technical support is getting rough over the phone or chat online. Sometimes good most times spotty. Customer service in-store is spotty..if you find a good rep stick with him or her otherwise keep looking in other stores until you find one you can depend on who knows TMO. BTW, don't trust anything an in-store rep sez w/o doing your own investigation of plans and rates. DO NOT sign up for anything w/o leaving the store and checking first.
TBBroadband

join:2012-10-26
Fremont, OH
Reviews:
·AT&T U-Verse
·MegaPath

Re: TMO is fine but change to their cheaper prepaid plans

Actually your post is incorrect. TMO does care what phones you attach to their network. They have a clause that any phone that is NOT purchased from their actual Corp. Stores or via www.t-mobile.com they do not have to support not allow it on their network. They have had that clause since using the Voice Stream brand. Phones from dealers also fall into that category of does not have to be supported.
dickybilly

join:2001-10-06
Plano, TX

Re: TMO is fine but change to their cheaper prepaid plans

please reread my post
"I've twice brought my own GSM phone over the internet and connected them to TMO w/o any issue on their part. They don't care what phone you connect to their network."

cb14

join:2013-02-04
Miami Beach, FL
Reviews:
·localphone.com
·Google Voice
·Callcentric
·AT&T U-Verse
·T-Mobile US
·magicjack.com
Before you decide to go with prepaid please consider that prepaid TMO plans are in network only, meaning NO ROAMING which will make the not so great rural coverage far worse. With the worsening performance of the TMO voice services in South FL I already have to use a Verizon prepaid phone as a back up.
It is your choice, but before you spend money porting your number to Magic Junk you may want to port it to Google Voice, get a Obi 100 for $ 40.- and enjoy a free service with voice quality way above MJ. Plus , you can put a second provider on your Obi, e.g. the free NYC DID from Callcentric on pay as you go for outgoing calls.
To the other poster : TMO does not provide technical support for a non- TMO phone, which means if you have a problem with the handset you have to contact the manufacturer, but otherwise they SUPPORT them.
dickybilly

join:2001-10-06
Plano, TX
Reviews:
·magicjack.com

1 edit

Re: TMO is fine but change to their cheaper prepaid plans

Thanks for the suggestions. Luckily my South FL travel areas don't include (I think) roaming areas but I have to investigate further. Generally my SFL area is the I-95 corridor between Ft. Lauderdale and Miami, west to the BB&T Center in Sunrise where voice/data is the worst but still in network.
As for MagicJack, for my local area it's fine and I welcome your suggestion, thanks.

The biggest issue I have with roaming is many people (including TMO instore staff) have told me roaming is not included ... and I believe it...however the TMO website for the prepaid plans sez "National coverage with no roaming charges"...
I suppose in TMO doubletalk they mean no roaming charges because they don't allow roaming off their national network. the TMO phone must go dead for out of network calling when on a prepaid plan.

cb14

join:2013-02-04
Miami Beach, FL
Reviews:
·localphone.com
·Google Voice
·Callcentric
·AT&T U-Verse
·T-Mobile US
·magicjack.com

Re: TMO is fine but change to their cheaper prepaid plans

You are correct. In the area you described you do not need roaming indeed.
Love the doubletalk ! Basically it means that you do not have to pay for what they do not offer. Very generous, I would say.

Review by BR549 See Profile

  • Location: Commerce,Jackson,GA
  • Cost: $110 per month (month by month)
  • Install: about 1 days
Good "Super value for a family of 5"
Bad "Only 2g service were we live"
Overall "Very good value at $22. per month per line unlimited everything"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Windstream
We have been TMO customers for several years now and with the new plan are happier than ever.

Even though we only have 2g service were we live there is 4g service in the more populated areas around us so hopefully TMO will eventually provide us with faster service.

Some places we travel have no TMO service but roaming on ATT for voice and text is fine. Areas that lack both ATT and TMO we use WIFI calling provided by TMO and it works great, better than any other VOIP solution I have found.

member for 8.9 years, 186 visits, last login: 183 days ago
lodged 203 days ago

Comments:

Review by fenix_jn See Profile

  • Location: Hialeah,Miami-Dade,FL
  • Cost: $124 per month
  • Install: about 1 days
Good "Reliable service, better signal penetration than Sprint's CDMA"
Bad "A bit slower speed on LTE compared to Sprint...might change in the near future"
Overall "Very decent service with very decent pricing"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Well finally jumped from Sprint to TMo about a month ago: service has been very good when compared to Sprint at my new location: Sprint got dumped for two main reasons: $200+ charge (after corp discount) AND really bad service (non-existent) at my new house.

So far service has been really nice: got LTE/HSPDA almost anywhere (in Miami that is) and it is also 'unlimited'... although not as 'unlimited' as Sprint's: Sprint's service did not mind how I was using my data, be it on the phone or tethering... TMo does mind: it is unlimited only on the device itself, even though they include a 500 MB tethering plan, after you hit the 500MB mark then you get redirected to a page to add 2G more for some price. Sprint NEVER had this issue at all regardless of data destination. Although this can be bypassed, some websites do not like the bypass itself.

Speed-wise, on LTE I have been able to hit 10 - 15 Mbps down / 1 - 2 Mbps up which is decent for mobile service. For gaming, it can run some FPS games with acceptable latency (25 to 50ms). As far as equipment, T-Mo BYOD policy allowed me to bring over a Nexus 4 from Google Play and get service on it (yes Nexus 4 supports T-Mo's LTE service), I only asked for the micro-sim.

BE AWARE: T-MOBILE WILL RUN A HARD CHECK AGAINST YOUR CREDIT. I thought that since there was no contract, similarly to prepaid service, I would just walk with my phone activated... well they do check your credit to get service.

member for 7.3 years, 2229 visits, last login: a few hours ago
lodged 204 days ago

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Review by fredthomsen See Profile

  • Location: Germantown,Montgomery,MD
  • Cost: $30 per month
Good "Fast and cheap, good coverage in urban areas, gives me exactly what I need"
Bad "Coverage in rural areas can be terrible to nonexistant, customer support seems clueless at times"
Overall "Great for data heavy users who live in an urban area"
Pre Sales Information:
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(ratings match consensus)

My Other Reviews

·Comcast
I did BYOD with a Galaxy Nexus with Google Voice to use on T-Mobile's Prepaid Monthly4G $30/month for 100 minutes, unlimited texting, unlimited data (up to 5GB on 4G). This plan works great for me as I am a heavy data user who rarely used voice minutes or SMS.

Ordering a SIM from T-Mobile's website was simple and it arrived a few days later. I stuck the sim in and fired up Chrome to start the activation process. The activation process should have been simple, just give them the SIM serial, the activation code, and phone’s IMEI number. However, I hit a snag immediately, the activation code that was provided with my SIM didn’t work, so I was forced to call pre-paid support. They lady on the line was very nice and gave me a new activation number, and once I entered the number provided, the phone registered with the network within minutes and everything seemed ok; however, this only lasted for 5 minutes. I asked them to turn off the voicemail on the number as well, and after the rep was finished he told me to reboot and after that the phone then got kicked off the network and could not register again. I called T-Mobile back and complained and they said that provisioning could take up to 2 hours, and I said ‘well that’s all well and good, but how would I be provisioned and then unprovisioned’, but the rep said he’d call me back in 2 hours. Of course, he didn’t call back, so I ended up calling T-Mobile again to complain. This rep had me change the APN settings from the default I had obtained online by tweaking a few parameters and while telling me repeatedly that they could not offer me any support with the phone since it wasn’t T-Mobile branded. This was the worst kind of technical incompetence, because not only was a tweaking APN settings when I wasn’t even able to register on the network, but he was trying to let himself off the hook a bit by suggesting my phone may be the culprit. I played along and changed the APN settings, but told him, now it isn’t my phone because it was working for 5 minutes previously. He said to give it some more time, so I just hang up and decided to try a little experiment. I wondered if somehow the screwed up activation code they had fixed earlier had potentially messed up the SIM provisioning. I called the T-Mobile number that I had been given and sure enough some very unhappy lady picked up. That was all I needed to know, so I called T-Mobile back again and got a rep to verify the SIM serial number associated with my account and sure enough, the wrong one was in there. After fixing that my phone, registered within a minute and I received a few test texts sent by the rep. Now everything seemed alright, but certain apps (twitter and facebook) didn’t load any updates when they were on T-Mobile’s network and not WiFi, and immediately I started thinking about those APN settings I changed and how that’s the only thing it could be, so I changed those back to default and behold facebook and twitter updates streamed in. T-Mobile pre-paid (monthly4g is what they used to call it) customer service definitely has their B-team group on call.

However, with the service itself, I was very surprised that I had HSPA all around germantown, gaithersburg, DC, and up into the baltimore area with good speeds of up to 2Mbps. I have been using it for the past year and a half and I have been really pleased with it, and although the customer service was a pain, the service itself has exceeded my expectations. I have streamed netflix, music, and other media over the cell connection and for this most part it handles it all great. However be warned, in rural areas the coverage can be non-existent, so if you live or spend lots of time in the country I would not suggest this plan or even T-Mobile period. For $30/month this plan has great value provided it meets your needs and I would gladly deal with that hassle again.

This plan kind of hidden away on T-Mobile's website and is tough to find. You need to go to their prepaid monthly4g site to find it and it's not one of the main plan's listed, rather it's towards the bottom of the page, but it's still there!

member for 3.1 years, 140 visits, last login: 2 days ago
updated 241 days ago

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