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All reviews of Verizon BroadbandAccess


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Reviews:
read 66 reviews (35 positive) (8 negative)
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Six Month Rating

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$44 per month avg ($30 to $59)

Speed test results 3 year trend

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Review by jbryan See Profile
UPDATED: 25 days ago
member for 4.5 years, 1462 visits, last login: a few hours ago


White,Fayette,PA
$59 per month (24 month contract)
about 1 days
"Great speed if you have a strong signal"
"Crappy if it switches over to national access"
"Good for traveling in good signal areas"
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(ratings match consensus)

    I finally got rid of Hughes Satellite. It got so bad and tech support was so bad I just gave up. I have no high speed options where I live so I went with Verizon Wireless. I am in a fringe area, therefore, I float in and out of broadband. I use it 99% of the time at home. I have taken it to a more "city" area and the speed there is really good. I guess it is a little better than satellite, but if you can get local broadband, get it instead unless you are a traveler!

    6/9/09 It's been a long wait but I finally got fiber optics about 6 weeks ago. I am in fiber heaven. No more Verizon Wireless, no more Satellite, just good steady speed.

    Followup comments:
    Forums » comments on review of Verizon BroadbandAccess

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Review by MSauk See Profile
UPDATED: 29 days ago
member for 7.4 years, 2486 visits, last login: 1 days ago


Sandy,Salt Lake,UT
$30 per month
"Seems to be really fast, great coverage"
"High costs over 5GB limit, low limit"
"If you travel and need it to check email and surf every once in a while it is fine"
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    So I usually sign up for this service every time I am about to hit the road so that my family will have internet access. Driving from utah to cali this service worked just about 95% of the way. That is pretty amazing if you ask me.

    With super speeds all the way through.

    It is a solid service that just needs to up the limit and also kill the absolutely absurd prices for overage! It used to be 25 cents a MEG, now it is 5 cents which is still a lot of money.

    Overall solid solid service for those that travel or those that just need it for a week or two every so often. With no cancellation fees and contract it is a great service to have.

    Followup comments:
    Forums » comments on review of Verizon BroadbandAccess

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Review by jameswade See Profile
UPDATED: 110 days ago
member for 7.5 years, 1738 visits, last login: a few hours ago


Marshall,Madison,NC
$60 per month (24 month contract)
"Available in most places in the US"
"High latency, slow, expensive, no recourse to poor service if roaming"
"I'd stick with DSL if possible"
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(ratings below consensus)

    We are located a little North of Hot Springs, NC. Only choices for Internet access are dialup (except dialup in this area is very limited, it's usually a long distance call, and only runs at about 21k), satellite (POOR service, unreliable, latency makes VOIP and VPN unworkable), and cell phone.

    We are using cell phone. Until recently we had to climb up the side of a mountain and plug in a high gain Yagi antenna to make a call or get Internet access (1xRTT - slow) . Barely! This only worked with Verizon or US Cellular. After years of requests Verizon still isn't covering the area, but US Cellular put a site in Hot Springs last year.

    Fortunately Verizon roams on US Cellular because Verizon won't put in a site and US Cellular wouldn't sell me a data plan.

    So now we can make phone calls and get Internet access in the cabin. Unfortunately the latency is worse than satellite Internet access! It's at about .9 to 1 second! This kills VPN and VOIP.

    If you read the Terms Of Service VOIP, streaming audio or video, almost anything but email and light web surfing seems to be forbidden in the TOS.

    I can only get about 80kbps up and down, I could actually live with that, but not the latency.

    I can't call and complain to US Cellular because I'm with Verizon and Verizon won't cause US Cellular to fix the problem.

    There are other problems:

    I'm paying for EVDO, but it's not available.

    While I'm using Internet access I can't use the phone, nor will it ring. I could do this with a card, but then I would have to pay another $45 for email on my phone.

    While traveling I can get EVDO, but it's not all that great either - I can get around 120k, but the latency is still high.

    I'm using a tethered Palm Treo 700w. Verizon told me that I could tether the phone until I bought it. Then they told me that I couldn't . I had to buy third party software to make tethering work. The phone crashes and locks up often, forcing reboots and multiple attempts to troubleshoot.

    In summary, this works, but just barely, and it's expensive...

    2009.03.16
    I switched to a wireless data card and installed a yagi high on the roof about a year ago. It sort of worked barely - we just don't get a good signal from Verizon and their roaming partner here (US Cellular) just can't seem to get with EVDO.

    For a couple of months we got usable Internet access, but the signal would just go away occasionally. Since Verizon Wireless claims that they don't cover this area they won't do anything about it - but they were glad to sell me service when I signed up!

    I'm not really happy with Verizon - they have the local phone service and won't provide DSL. Their telephone service has hum and noise on it so can't really be used for dialup. Their wireless division won't cover the area, charge too much, and have this ridiculous 5 GB per month cap with an even more ridiculous fee if you go over the cap.

    Not recommended if you have any other alternatives. (Except satellite, that's even worse!)



    Followup comments:
    astiyosti

    join:2005-11-10
    Asheville, NC

    why

    every one knows that u cant run an voip over wireless or satellite connection due to the latency before you put down an isp you need to review the product and what it capability's are before you buy.From the location you are at you will have to live with what you can get.
    jameswade

    join:2001-12-09
    Hot Springs, NC
    ·Verizon BroadbandA..
    ·AT&T Southeast
    ·Speed Factory
    ·Speed Factory

    Re: why

    Actually, not everyone knows these things. I happen to know that with the high latency of satellite VOIP is difficult, but there are people doing it.

    But we're discussing terrestrial wireless here - there's not a physical reason why the latency can't be lower - the cell site is not in space - it's close by.

    My experience with Verizon Wireless has been less that stellar and less than I'm even paying for. Before defending them maybe you should try them out yourself.

    I wrote a review of my experience with the product, I'm not asking you for your opinions about how I shop for an ISP.

    Jayp0411

    @amlaw.com

    re: notin but trouble

    started an acct w/ Verizon since March. was not too bad except that its very slow. then comes April, started to get dropped constantly... been calling Tech Support at least once a month. W/ the same bull shit every time. But i thought, its temporary. Until last month, the service just went dead.
    Called again, and finally scheduled a tech guy to come check out my line. Only to find out (from their own tech) that at my location, i can only get the worse than slower speed which they never bother to let me know. Anyway, after he "fixed" it, w/ everything supposedly working fine. comes later in the evening, the dsl doesn't work again!!!

    Wasted half a day of my time, my pay, and all they can say is perhaps we can schedule another appointment for a tech guy to check out your line. I wonder if these people can only say whats they were told to say. After that, i just canceled the service. If i knew this is how Verizon is in the first place, i would've never bothered with it even if they only charge $5.00 per month.

    Not able to provide service they promise is bad enough, having your customer call to complain for no less than 10 times and say that there is nothing they can do and there is nothing anyone else in the company can help you! man, I've got to say, they got some "top class" Customer Rep. working for them.
    cwire

    join:2007-06-07
    Bedford, KY

    why is this review on dsl?

    your review is on verizon wireless cell service, why did you put it in as a dsl review?
    ydoucare

    join:2003-03-12
    Rensselaer, IN

    2 edits

    ...

    Where exactly is your logic behind posting this review? You're roaming on US Celluar, what part of Verizon's network are you reviewing? lol
    jameswade

    join:2001-12-09
    Hot Springs, NC
    ·Verizon BroadbandA..
    ·AT&T Southeast
    ·Speed Factory
    ·Speed Factory

    Re: ...

    Pay close attention now...

    My complaint is that Verizon did not build a cell site where US Cellular did.

    Since US Cellular built the site and Verizon roams on US Cellular Verizon no longer needs to build a site.

    Still with me?

    The problem is now that Verizon can say that they service this area, and they do - for voice, nobody cares that they are roaming.

    The problem is that I paid for data. Verizon finally brought EVDO close to this area, but they won't overlap with US Cellular.

    US Cellular only supplies 1xRTT. Not that 1xRTT is that bad, it's just that they have a problem with it - it runs at about 80kb/s, not so bad, the real problem is the latency - it jumps around between .9 and 4 seconds - worse than satellite Internet. Unusable for remote desktop and VPN.

    Now who do I complain to about this? Verizon? Not their network. US Cellular? They don't even offer data to their customers last time I checked. I can't complain to them since I don't have service with them.

    I do have service with Verizon and they are not making me happy.

    That's my complaint and I'm entitled to my own complaints.

    Others read these posts and may be trying to deal with a similar problem or may want to make purchase decisions based on other's experiences.

    To bad if you don't understand...
    Forums » comments on review of Verizon BroadbandAccess

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Review by slamar See Profile
Posted: 124 days ago
member for 146 days, 12 visits, last login: 124 days ago


Bloomington,Mclean,IL
Contract price not specified. (12 month contract)
about 7 days
"Steady realiable speed"
"I was not informed of the new service"
"Very Happy"
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(ratings match consensus)

    I had 3M before and I had checked for the higher speed previously and thought that I had asked to be informed when it was available. When I checked on the 7M service last time it was available and within 7 days I had the faster speed. Verizon sent me a new modem and after 15 min. with a very helpful tech guy I was up and running. That has been a month ago and I have not had any problems since then. Verizon also got me to sign up for the combination of phone, direct TV and dsl for a very good overall price. I received phone calls and emails from them checking on their service. I have had Verizon DSL for over 5 years and have been very happy with their service.

    Followup comments:
    bullet087

    join:2006-05-17

    Wrong place!

    Your review is for Verizon Online DSL, you posted your review under Verizon WIRELESS Broadband Access.
    Forums » comments on review of Verizon BroadbandAccess

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Review by stdoneil See Profile
Posted: 133 days ago
member for 1.9 years, 2 visits, last login: 131 days ago


Brainerd,Crow Wing,MN
$59 per month (24 month contract)
about 3 days
"works almost everywhere"
"???"
"worth the price"
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    in lebanon, in. speed is down to 557kb, still not bad on the road.. over the road driver and this has been a marvelous tool to pay bills and surf to occupy my off time. they just bought alltel in my area and my card is almost as fast as my dsl at home now. cant wait for fios............

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Review by HT Redneck See Profile
UPDATED: 136 days ago
member for 136 days, 0 visits, last login: 136 days ago


Floyds Knobs,Floyd,IN
$60 per month (24 month contract)
"Portable, available where no other option is. reliable."
"expensive, ReDICULOUS over usage fees, limited to 5 GB/Month"
"Where I live it is the only option."
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    I am too far out for Cable & DSL and need a broadband connection for VPN to my office & customers. The service is Awesome but 60 a month for 5 GB @ 1mb speed is a bit pricey I am considering Cricket when my contract expires. You would think Verizon would give me a discount bundle with my phones.

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Review by mdarab See Profile
Posted: 141 days ago
member for 8.5 years, 89 visits, last login: 108 days ago


Philadelphia,Philadelphia,PA
$24 per month (month by month)
"No problems for over a year"
"can't get the highest speed too far from office"
"good value for the money"
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    When I first got Verizon DSL it took a while to get some connection problems fixed, but now it has been over a year with no problems. So I am happy. Because of the distance from the office I can't get a higher speed, so I waiting for Verizon FIOS to migate to. Good value for the money.

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Review by danfranktx See Profile
Posted: 145 days ago
member for 6.9 years, 38 visits, last login: 125 days ago


Pearland,Brazoria,TX
$60 per month (24 month contract)
about 1 days
"Connects almost anywhere"
"$60 a month.."
"IF you need access everywhere, this is 1 of the best choices out there"
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    This software is ok... The air card works everywhere. The only problem I have encounter is if using it while mobile; ie; in the car while moving, it will sometimes drop the connection. But for the most part it works all of the time..

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    Forums » comments on review of Verizon BroadbandAccess






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Review by jsullvn See Profile
UPDATED: 147 days ago
member for 8.4 years, 603 visits, last login: 85 days ago


Lansdale,Montgomery,PA
$59 per month (24 month contract)
about 1 days
"Reliable"
"Highy recommend it to road warriors!"
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    My Other Reviews·Comcast
    In short - Excellent......upgrading Broadband coverage all the time.......User for 2 years now.

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Review by sketec See Profile
UPDATED: 150 days ago
member for 150 days, 0 visits, last login: 150 days ago


Roanoke,Roanoke,VA
$60 per month
"Reliable, Conveniant, Easy Install, Quick Setup"
"Fluctuating Speeds, High Price"
"The price is a bit much at $60 a month, but I think it is worth it considering how convenient it is."
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    If your constantly mobile Verizon BroadbandAccess is great. I'm currently in limbo with my living situation and plus I'm starting a mobile business. I connect to Verizon BroadbandAccess through a USB connected to my Voyager (LG VX10000). Their service was exactly what I needed for the time being and I'll probably keep it when I'm settled just for my business. So far, it's reliable, but speeds fluctuate depending on location. On one side of town I get ~350kbps and the other ~1,200kbps. Either speed is usable for my needs, but you can't stream video on 350kbps very well (see paragraph 4).

    The install is very easy and really requires no special software. The phone is detected as a modem and you can set it up just as you would a dial-up connection. I run Ubuntu Linux, so I couldn't use their software anyway. The dial-up number is #777 and the username is your phone number and the password is vzw. The first time you connect and try to pull up the web you're automatically redirected to the ordering page. After accepting their terms & conditions you just disconnect and reconnect in a few minutes while your account is being provisioned. I was online in 5 minutes.

    I've tried the VZAccess Manager software on Windows and it is a bit more useful. Their software will show you your signal strength and report to you how much bandwidth you have used for your billing period.

    Which brings us to the bandwidth cap. It's 5/GB a month. I wouldn't suggest streaming video on a constant basis as it does tend to use a lot more bandwidth. It's $0.25 per MB once you exceed the bandwidth cap.

    Overall I'm happy with the service. The price is a bit much at $60 a month, but I think it is worth it considering how convenient it is.

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