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Pipex page on DSLReports
Six Month Rating Unavailable
More reviews are required before ratings can be averaged

Reviews:
bullet 10 reviews (2 good) (5 bad)
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Review by mikegladwin See Profile

  • Location: 45689
  • Cost: $15 per month (12 month contract)
Good "used to be a good company"
Bad "taken over by Tiscalli"
Overall "avoid"
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moving to ukonline after 5 years with pipex, company is a shadow of its former self

member for 10.2 years, 3 visits, last login: 5.4 years ago
lodged 5.9 years ago

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Review by tafkam5 See Profile

  • Location: England
  • Cost: $43 per month (18 month contract)
  • Install: about 10 days
Good "Can't think of many"
Bad "Poor customer service"
Overall "If you're not satisfied, move on"
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I was happy with Pipex for a number of years but once Tiscali bought them out customer service levels dropped alarmingly. UK based technical support disappeared and moved overseas, and prices went up. Best to move on if you don't get value for money or good support so I moved over to O2 who are brilliant. Great support and a really competitive pricing structure.

member for 7.6 years, 11 visits, last login: 6 years ago
updated 6 years ago

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Review by staceybond See Profile

  • Location: undisclosed location
  • Cost: $46 per month (12 month contract)
Good "Seldom off line"
Bad "Customer Services 0871 number"
Overall "Running out of patience"
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Been with Pipex for 4 years. Was good, but their customer service has fell off rapidly since taken over by Tiscali. I wanted to set up a direct debit after moving banks. Told via email that I'd have to set this up by dialling the 0871 number. This information was repeated word for word FOUR times! Are these guys really suitable to be running this once fine ISP brand? This is the ONLY company I've used accessed via internet that can't set up Direct Debit on the internet!!!!! Tried to call the 0871 number, but had to hang up after a 15minute wait. Meanwhile their automated call to my home number tells me that my payment has failed-due to moving banks-and to ring the 0871 number. They wouldn't even send me their details so I could set it up with my bank either. VERY DISAPPOINTING !!!!!!!

member for 6.3 years, 0 visits, last login: 6.3 years ago
updated 6.3 years ago

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Review by (hidden by request)

  • Location: New York,New York,NY
  • Cost: $23 per month (12 month contract)
Good "None"
Bad "Customer Service is Terrible"
Overall "Don't go near them"
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Pipex : A Once great ISP when it was part of UUNET - now a bargain basement
low-end shadow of itself - Stay Clear of this Rubbish - For UK readers "The Trotters" of ISP



(review was emailed from domain carnegie-dixon.com)
lodged 6.4 years ago

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Review by christ3 See Profile

  • Location: United Kingd
  • Cost: $3 per month (12 month contract)
  • Install: about 8 days
Good "Cheap"
Bad "Poor support, slow and varying speed,"
Overall "!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! AVOID !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
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8MB Max unlimited
£6.50 / mth

Cheap but since being moved to Datastream, slow varying throughput. Support very poor and lack real knowledge of ADSL, keep giving usual run a speedtest, plug into test socket.

member for 9 years, 28 visits, last login: 6.8 years ago
updated 6.8 years ago

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Review by jumblemo9 See Profile

  • Location: UK
  • Cost: $50 per month (18 month contract)
  • Install: about 15 days
Good "none"
Bad "shockingly bad service particularly in evenings, and getting worse every month."
Overall "A once great ISP destroyed by Tiscali. Dont sign up - you WILL regret it if you game online"
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I've been a loyal PIPEX customer for perhaps 8 years, even though their customer service has been average at best, however, over the last year the quality of DSL service has just plummetted to the point where anything beyond simple browser and email usage has become unusable.

The service speed is ok, although getting 2.4mbps on an adsl MAX line is a bit disappointing, however as im a couple of miles from the exchange this is probably typical.

But the packet loss, particularly in the evenings, is absolutely crippling preventing any real time on-line gaming including LFS (PC), Singstar (PS3), ToyHome (PS3), WOW (PC), WWIIOL (PC), GTR2 (PC), EVE (Mac or PC).

Ping plotter shows that the real disruption to my service happens once my packets are inside the PIPEX network, losing 20-50% of packets at ge-0-0-0-0.cr01.gs1.dsl.pipex.net.

Calls to PIPEX for resolution have proven a complete waste of time as they use the following tactics to dissuaade your from pursuing:

1. Long call wait times - expect up to an hour
2. Refusal to accept your own testing evidence instead requiring you to try another router, dsl filters, master socket etc even when you can prove the issue is in their domain.
3. Blaming BT
4. General delay and sloth
5. Contract leverage i.e. they will charge you to leave the service even though the quality makes it unusable

I now have lost the will to continue, and will exit just as soon as my contract expires.

Please, save yourself the grief and pick another ISP.

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member for 9.8 years, 2 visits, last login: 6.8 years ago
updated 6.8 years ago

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Review by HIGHTEC See Profile

  • Location: uk
  • Cost: $19 per month (12 month contract)
  • Install: about 7 days
Good "RELIABLE CONNECTION"
Bad "SPEED IS DIABOLICAL"
Overall "NOT WORTH THE PRICE"
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Have been with pipex for 4 years but recently the line speed ha become so bad that i forced them to reduce the price and got 2 free months. DOWNLOAD SPEED O.4MB UPLOAD 0.3MB If this is the best they can do when they are rated as one of the best isp,s in the uk as far as I am concerned I may as well go back to dial up.!!!!!!!

member for 9.8 years, 5 visits, last login: 7 years ago
lodged 7 years ago

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Review by cinnamongirl See Profile

  • Location: UK
  • Cost Contract price not specified.
Good "none"
Bad "speed, cost, customer service, spam/viruses, line dropping... you name it"
Overall "Seriously sucks"

Been with pipex for years. After takeover by Tiscali, service in every area went downhill. Line speed plummetted. Line kept droppiing, promised DSL adapters for testing on 4 separate occcasions... never happened. They recommended regrading, which took them 3 months, but I cancelled beforehand as it was taking so long, ( they promised 10 days) and given MAC code after many phone calls. But they ignored it and regraded me. Due to stress, did not immediately move to new ISP, and now bills of £132 per month. No usage monitor. Confusion of what package they have me on ! Have the cheek to say they will charge me for 12 months.

After takeover, between 10 and 50 spam emails, at least 4 viruses on computer in last two months.

Seriously damages your health.

Almost no internet connectivity between 6pm and 11pm.

Current speed DL 350ish and UP 257kbps where I used to get 1Mg +

Finally squeezed MAC code from them. I can only assume they are punishing by throttling my speeds even more while I wait for new ISP on enta network... no proof.

What once was a brilliant ISP is so bad its unbelieveable.

member for 7.7 years, 17 visits, last login: 7 years ago
updated 7.1 years ago

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Review by Majorbugout See Profile

  • Location: undisclosed location
  • Cost: $23 per month (12 month contract)
  • Install: about 10 days
Good "Cheap(ish)"
Bad "Poor speeds"
Overall "They suck, big time"
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Got the full 8mb with free phone calls to 01/02, should be £27 but works out more!

Most phone calls to businesses go to lo-call or national rate which isn't free so you end up paying more on top. About £5-10 pm. Even calling support isn't free and is an 0845 number costing £5 for the obligatory hours wait in a queue, and you will have to call, trust me.

I've been with them just almost a year, a year of hell. The first two months were great then speeds dropped radically. at one stage to peak time speeds dropped to 40k, yes you heard me, less than dial-up!! This lasted for 3-4 months and then all was okay suddenly. During the whole period support were useless, when they spoke enough English to understand the problem. No racism intended just pure fact. Repeatedly telling me to do speed tests without taking the problem further. Then I'd ring up again, have to explain again, then do the tests again, and again, and again.

Speeds have dropped steadily since but slowly. All in all, Ive had 6 out of 12 months service that was worth paying for. Even then at best I get a 3mb connection not the 5mb that the BT site says I should be expecting.

Even now I have a problem with low SNR rates, dipping to 1dB (with DSL needing 5dB or above) but nothing is being done! I only live 1 KM from the exchange too!!

To make matters worse they've just been taken over by Tiscali. What else is going to go wrong I wonder? I'm not waiting to find out and am only waiting for a MAC code to arrive. . . . . .

Stay away from these monkeys and get a decent connection elsewhere.

member for 8.6 years, 7 visits, last login: 7 years ago
updated 7.1 years ago

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Review by shey851 See Profile

  • Location: England
  • Cost Contract price not specified. (12 month contract)
  • Install: about 1 days
Good "UK presence, responsive technical support inc home users. Very reliable."
Overall "Would recommend this ISP to a best friend..knowing we would still be friends."
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This ISP has a UK presence. I have been with them for about 7 years. They are reliable, easily contactable, give good straight forward advise and very happy to talk you any challenges .e.g. setting up my wireless network. I would recommend them and give them a 9/10 rating. What would have got the 10? If they were a tad less expensive.

member for 7.4 years, 0 visits, last login: 7.4 years ago
lodged 7.4 years ago

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