Good "all seemed ok until..." Bad "I got charged for services I didn't order!"
I've just got ripped by them, so I thought I join the list. I've been with them for over 5 years and used them to buy/store domains. Never hosted anything with them, no extra services, nothing. A few weeks ago I've found two charges on my invoice for TWO Exchange Servers for a total of =A359.94! The problem is, I never ordered them! I remember one of their stupid indian cold calling agents asking me about those a while back, and quite clearly rememberd telling them I was not interested it, and I mentioned the fact that I use another company for hosting/exchange etc... So, I called their 'billing' department and spoke with of their indian reps, a pleasant chap who confirmed they've had some problem with sales agents signing people up for stuff they did not want/ordered. He told me cancellation was straightforward, just email 'email@example.com' and they would sort it out. Well, two emails later I got the 'supervisor and his supervisor" decision, backed up by the "this policy change and the guidelines for us to enforce it has come from our headquarters in Germany" (no less) rubbish that - in short - they won't cancel the invoice! The only option now is to contact the office of fair trading and trading standards, but I don't expect much and prolly this theft will go unpunished. BE VERY CAREFUL WITH 1 AND 1 and ALWAYS, ALWAYS CHECK Account Management / Next Due Date (under: Contract Data / More Features) to see what they plan to take from you!
(review was emailed from domain gmail.com) lodged 4 years ago