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Review by cherryp9 See Profile

  • Location: undisclosed location
  • Cost: $18 per month (24 month contract)
Cost
No phone included
Best for internet only user
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

»www.mysky.com.ph/

Package was for 50mbps plan, 1899 fee/month. Service is very reliable until the COVID-19 Pandemic hit and then almost everybody was using their internet at home. Then, the service suffered a bit due to the high usage per post box. To be fair, almost all over the country and the rest of the world experienced this.

Over all experience with Sky Broadband is positive. I'm in Pembo, Makati.

member for 8.1 years, 10 visits, last login: 3.4 years ago
updated 3.6 years ago


Review by t0m5k1 See Profile

  • Location: united kingd
  • Cost: $38 per month (18 month contract)
  • Install: about 3 days
  • No Cap
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Unlimited Fiber (FTTC/VDSL)£38 per month for phone line, Fiber and basic TV.

Order and Install were totally painless, they send an engineer to install the sat box and router also instruct phone engineer to set up the line if it is a fresh install.

The router provided is a very basic SR102 but recently this has been upgraded to a Q box which I understand has only 2 lan ports but supports 802.11AC.

The only real draw back is that you can't use a 3rd party CPE and the connection type is MER not PPPoE/A.

member for 18.8 years, 19 visits, last login: 4 years ago
lodged 6.2 years ago


Review by khile6 See Profile

  • Location: bd19 4tg
  • Cost: $15 per month (12 month contract)
  • Install: about 8 days
Great uptime
Pings can be a little high
Good service for price

Sky Fibre max with discount to £15 a month the install and switch over was easy and fast i originally used skys router but found it very lacking so opted to use my own asus ac66

member for 6.2 years, 2 visits, last login: 2.3 years ago
updated 6.2 years ago







Review by Nebertcher See Profile

  • Location: Washington
  • Cost: $30 per month (18 month contract)
  • Install: about 20 days
Always on
Slow speeds
Good broadband but there are cheaper
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Over ten years with SKY in that time we only had two big outages one for four days and the other two days. Download speed initially was around 6MB and grew to around 8MB I do not think I ever broke 10MB.

member for 21 years, 468 visits, last login: 4 days ago
updated 6.4 years ago







Review by yvonne207 See Profile

  • Location: eh22 4es
  • Cost Contract price not specified. (12 month contract)
  • Install: about 31 days
Leaving them
Paying them for their shocking service
Used to be the only place for broadband, not anymore
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I have just cancelled my subscription to Sky TV, Broadband and Talk and I know for a fact that I am 1 of thousands jumping ship due to their recent price increase.

£30.85 a month for their basic tv channels that I can view for free online

£18.99 a month Line Rental

£10.00 a month for their poor excuse they call BB, I'd rather have nothing and know I'm not being robbed blind by these hopefully soon bankrupt crooks

My son recently moved into his own place into a property not 2 miles from me and is receiving excellent internet speeds, prices and customer service from a smaller, rival company. That is the way to go, these big companies have been getting away with their prices far too long.

member for 7 years, 3 visits, last login: 6.9 years ago
updated 7 years ago


Review by mhusen See Profile

  • Location: london
  • Cost: $20 per month (12 month contract)
  • Install: about 28 days
  • Telco party @link
Cheap & Fast
Frequent Disconnections, Speed not as fast as advertised
Good Value for Money
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Previously, on NTL(now Virgin) Cable 4MB @$50/pm.- good constant connection.
Now Sky BB 16MB ADSL @$10/pm.
28 days waiting for installation, installed as scheduled
Free Wireless Router/Modem Netgear DG834GT/Sky plus Free 12months Mcfee anti-virus supplied with installation.
No proper internal line tests conducted nor any "tweak" specs provided to get the most from the package. Support service via e-mail, which is very slow or Phone @ 20cents/min charge & could be waiting on phone line before speaking to someone.
If disconnection problems can be cured & if you are not too far from the local BT exchange (say within 1-1.5 miles) then it is the best value for money package in the UK

member for 19.1 years, 166 visits, last login: 12 years ago
lodged 16.5 years ago

Matty2andahalf

Anon

Disconnections

Try turning off UPnP in the Sky Router Menu. That got rid of the disconnections for me.

Review by baz23 See Profile

  • Location: UK
  • Cost: $10 per month (12 month contract)
  • Install: about 21 days
Very good value (if you're a Sky subscriber)
Frequent outages, 3.5Megs at best (up to 8Megs promised)
New installation - if can solve outages issue, good value

I switched from Utilities Warehouse, an ADSL provider, after having switched away from cable co Virgin Media because too expensive (£18/m i.e. $36/m).

If you're already a Sky subscriber, you get the Mid package for £5/m ($10) plus a free Sky-branded Netgear router.

All the equipment was sent to me, and on time - no problems with any of the ordering process at all. I installed it myself with no trouble, except Sky insist on WDA encryption, which two of the older network wireless cards in my household are unable to support. Fortunately, I knew enough to disable WDA by accessing the router admin page, and will re-enable when I get two new wireless cards from them.

My problem is that I am having frequent outages for no apparent reason. I am keeping a record using your site's monitor, and will contact tech support to see what they can do once I feel I have a detailed record to present to them. I have a feeling that the outages are related to the connection speed. They reduced to nil temporarily when the connection speed fell to 2.5Megs, but have become very frequent now that I'm running at 3.5Megs. It could be that they're still 'training' my connection to see what speed works best.

member for 16.8 years, 14 visits, last login: 16.5 years ago
lodged 16.8 years ago


yuse
@sky.com

yuse

Anon

broad band sky

sky promised me 15mb i seem to be getting sometimes less than 6 i frequently lose connection but its a lot better recently.im not having too much problems its fast enough.however should i not be getting what i pay for?

niteride
@sky.com

niteride

Anon

Broadband @Sky

sky promised me 15mb, i seem to be getting sometimes less than 4 i frequently lose connection too, contacted netgear ref outages, as SKY appear to have somewhat bast**dised the supplied free router, its fast, But getting fed up of re-booting the router, and should i not be getting what i pay for?

Drew_E
@sky.com

Drew_E

Anon

I AGREE

I echo the previous comments.

Excellent response from Sky & @ £5 per month for "up to" 8Mbs + free evening & weekend telephone calls it represents good value for money.

However I also have repeated "outages" which generally appear 15/30 minutes after I boot up / log on, despite the netgear displaying a constant ADSL connection @ 8Mbs.

This applies using either my PC via ethernet or my laptop via wi-fi.

The Netgear modem/router "reboot" button has no effect & I have to unplug it & reconnect. The box does appear to run pretty hot.

I had been with PlusNet for some 5 years using their premium low contention ratio 8Mbs service @ £25 per month. Until November last year I was connecting @ 7+ mbs with never any problems.

Having returned from 3 weeks away in Nov 2006 this connection speed had dropped to 3.1Mbs & despite numerous complaints then and in April this year there was no improvement. They attributed it to BT (with whom they merged last Autumn)"optimising" the line - which is to a new build property not far from the exchange. I think the word "throttling" the connection would be more appropriate.

Whilst I can find no relevant "support" pages on the Sky website & the Netgear documentation provided is inadequate for an experienced user, I was able to obtain/download detailed support documentation from Netgear's web site.

I guess I shall have to continue to monitor and work on the difficulties.

Even so I am achieving the same performance as I was with PlusNet, thus it represents good value for money despite the problem.

Review by fisherd See Profile

  • Location: uk
  • Cost Contract price not specified.
Quick, cheap
What is customer service, portal doesn't work
OK if you don't need help

Sky broadband is a UK LLU ADSL provider not a wireless provider.
It is also owned by Sky TV the UKs biggest(only?) satellite broadcaster

The free Netgear 834 router works OK.
It uses a dynamic IP but doesn't enforce frequent changes.

I get 15M for £10pm ($18) which is cheap in the UK.

member for 23.3 years, 182 visits, last login: 14.5 years ago
lodged 17.2 years ago


mjg
@sky.com

mjg

Anon

advertised as 16mb, not for me it isnt

i only seam to get 10mb
fisherd
join:2000-11-28
uk

fisherd

Member

Re: advertised as 16mb, not for me it isnt

Its advertised as up to 16M.
The actual speed you can get depends on the quality of your BT line.
bigbadlee
join:2007-02-28
England

bigbadlee

Member

Sky Broadband review

Well I've just signed up to the free 2meg package. It was pretty painless and I was connected on the day I was promised. The biggest plus is ecsaping from the HELL that was TISCALI!. The worst broadband provider ever.

Bigbadlee
Blood30
join:2002-09-28
uk

Blood30

Member

pile of crap

sky internet is cheap for a reason, for the last few days i have had speeds less than 56k, total rubbish

Forthpalm
@sky.com

Forthpalm

Anon

Sky Broadband Info

Best to do your homework before taking any of the "upto 16Mbps / 24Mbps" ISPs - all depends on how far you are from the BT exchange and if that exchange is LLU enabled for your broadband provider i.e Sky. BE etc etc

I have had sky BB for about a month now and just by going through various forums (www.skyuser.co.uk) they will show you all you need to know about what speeds to expect and also how to "tweak" your pc to get the most form your connection.

I am on the Sky MAX 16Mbps connection for £10 a month and when downloading from Newsgroups etc can easily get 13.5 - 14Mbps. Cannot complain about that considering Telewest / Virgin Media are £38 a month for their "upto" 20Mbps which has traffic shapping so my connection used to drop from 17Mbps down to 5Mbps for hours at a time.