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 Review by fatmanskinny 
UPDATED: 6 days ago
member for 5.8 years, 1960 visits, last login: a few hours ago
 Atlanta,Fulton,GA
 $42 per month
 about 5 days
 "Less expensive than telco, more features, quality just as good"
 "As always, Comcast's Customer Service!"
 "AT&T who????"
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(ratings match consensus)
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UPDATE: 11/15/2009:
Voice service is still pretty solid. I am still a happy camper.
UPDATE: 5/6/2009
I am on a bundled special now for a triple play. The phone service is still rock solid and I love the fact I can fax over it with such ease.
Outages are rare and I must say that they usually last for a brief moment. Overall, I am happy with the service and glad I made the switch for the super-expensive telco option.
I've had Comcast Voice for some months now and feel I am ready to review it so here we go:
BEGINNING OF PROCESS:
I was paying $70+ a month for AT&T unlimited local & long distance. By having that disease funds-are-low, I needed to find ways to cut expenses.
I checked out Comcast to see if DV was in my area. It was and they offered a 1-year promotion for $19.95 a month plus $3 for the EMTA / modem box. Cool. So I called Comcast to get the ball rolling. Then, we ran into a snag (expected with Comcast, of course!).
Comcast said they would have problems transferring the AT&T number over because the AT&T account was in my name and the Comcast account is in my wife's name. So, Comcast suggested that we work on getting the account information updated at AT&T to reflect my wife's name.
We called AT&T. They had to run a credit check on my wife and I believe they said it would be a charge for it. We decided to just leave it as it is and go back to Comcast.
We called Comcast again. They said we could try going in person to a Comcast office and changing the Comcast account name to match up with my information. They couldn't make changes over the phone.
We took a trip to a CC office. The agent that assisted said he could not change the account info without closing down the account and we would lose any promotions we have on the account. Great! More time wasted.
Sooooo, we called Comcast back again and got another representative. This young lady told us "it rarely happens where the number cannot be ported and that is on AT&T's side but we usually get it ported over if address information match up." Great. I am happy I reached someone who knew what they were talking about but, dang, did it have to take numerous phone calls and a trip to Comcast's office?
Ok, we got the number ported and received an install date.
On installation day, the tech that came out was very professional and wired up our phone outlets so the EMTA would light up all of the outlets. He also rewired our home alarm system to work over Digital Voice. He confirmed dial tone and we were able to place and receive calls.
**** AROUND 7/1/2008: ****
We had a technical issue and called Comcast about it. The issue was that calls coming in sounded distorted but the person who called heard us fine.
We called Comcast to do some standard troubleshooting and they said they will send out a tech. Then, they called us back on the CDV line and claim they left a voicemail because we were actually having an outage. A question comes to mind: If I am having voice issues where I cannot hear callers' voices clearly, how would I be able to understand a message from Comcast left at my CDV number??
So, this resulted in me taking time off of work and sitting through a cancelled appointment. When I called Comcast about it, they said "we left a message for you". Again, how can I understand the message if my issue would not let me hear incoming voice well?
Anyway, the phone line issue cleared up but during some recommended troubleshooting from a CDV user on DSLReports, I tried taking the backup battery out. Guess what? There wasn't a backup battery in the EMTA. It wasn't installed with one. Great!
Battle number two: Getting Comcast out to deliver a backup battery. They missed the first appointment and then after I called them and laid into them a bit, we got someone to deliver and install it a couple of days later.
Bottom line: It is a great service and has a ton of useful calling features including being able to fax via CDV. The bad part as always with Comcast is dealing with their Customer Service department. It is terrible. I cringe everytime I have to call them because they just plain out suck.
Followup comments: | Forums » comments on review of Comcast Digital Voice |
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Review by JerryTimes
Posted: 27 days ago
member for 7.8 years, 125 visits, last login: 21 days ago
Roseville,Macomb,MI
$39 per month
about 3 days
"Clear sound. I can call anywhere at no charge."
"None."
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I had my Comcast Digital Voice installed about 4 years ago and a second line about a month ago. I've had no issues and it sounds clearer than my old landline did.
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 Review by Johkal
UPDATED: 42 days ago
member for 7 years, 3356 visits, last login: a few hours ago
Happy Valley
$39 per month
about 2 days
"No shared bandwidth. Battery backup is a great feature."
"A bit more expensive than VoIP providers."
"We'll see after a few weeks!"
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10/8/2009: Very smooth installation. The Tech set me up with the Arris TM602G EMTA just for CDV, while my own Linksys BEFCMU10 v4 modem supplies the internet. Even though my signal levels were excellent, he still replaced the 2-way & 3-way splitters with a 6-way, while adding a new 2-way at point of use for the two modems. My levels remained excellent and my TV reception improved as well. This was all done while I was at work and to my surprise, he even connected my router and switch box ,making sure my network was functioning wired & wireless.
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 Review by CO_Chris
UPDATED: 46 days ago
member for 8.2 years, 3867 visits, last login: a few hours ago
Broomfield,Broomfield,CO
$33 per month
about 2 days
"The call quality"
"nill"
"Well worth it"
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Review update 10-5-09
Well its been 3 years and i am still loving my CDV it has worked so well.Thanks.
Review update 3-1-2009
service is still great and I have been happy with CDV
Review update 8-10-2008
Still working great after all these years.I am not sure why someone would go to Vonage
of other VOIP providers for the Quality of service i get from Comcast.
Thanks Comcast...
Review update 12-8-2007
Well it's been a year now and i still have CDV and love it no big problem so i would still recommend there service
11-28-2006
Since i use to have TWC DP and it worked so well in Houston that i will give Comcast a try here in Colorado and man it work's the same. I am paying 33.00 a month for it for 12 months and it's well worth it.
CC DP works better then vonage and the other because it says on there network till it drops out at the CO and by far this is so much better then Vonage because they use the UL/DL to make call and some times they are very choppy .
I have to say for the money go with CC DP you be happy that you did.
Also they use a real 911 service
My total bill with tax and all is 35.68. this is not so bad
Followup comments:  
intrstdobserver
@clearwire-dns.net | comcast voip Think about this for a moment. If you have a central alarm system in your home, no voip product will work, period!
Comcast fails to mention this in their sales pitch... | |
| | bscoleman
join:2007-03-20
Midlothian, VA
| Re: comcast voip Contrary to the last post, Alarm services do work with Comcast digital voice. I had problems initially because the contract service person did not install it properly. I called Comcast and they sent a Comcast technician out the day after I called. They were there less than 20 minutes and my alarm company was able to receive my test signal. The service works if it is installed properly. | |
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 Review by wenter99
UPDATED: 128 days ago
member for 5.9 years, 531 visits, last login: 42 days ago
Albuquerque,Bernalillo,NM
$39 per month
about 4 days
"Reliable and inexpensive. Free nationwide & Canada long distance. Excellent sound quality."
"None thus far."
"VERY satisfied with the reliability and quality of Comcast DV service."
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Signed up for CDV in July of 2008 for $39.00 a month including taxes and unlimited free long distance calling to anywhere in the U.S. and Canada. Have had Comcast HSI and Cable TV since April 2001. Had used Qwest landline since 2001 at a cost of $50.00 a month, including taxes and fees, and additional for long distance.
Comcast tech came out and installed the Arris TM502G telephone modem as scheduled, 4 days after I order the service. Installation took a total of about 45 minutes. CDV has had loud, clear audio and continuous connection since day one which was just a little over a year ago now.
So far CDV has been a totally positive experience for my household. I haven't had a single problem with CDV, so there's been NO NEED to contact customer service regarding CDV or any of my other Comcast services. What has made CDV the best value for us is the no extra charge for long distance. My wife makes frequent calls to family in Canada, and that's been a major bonus for us.
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Review by uuslc
UPDATED: 160 days ago
member for 161 days, 35 visits, last login: 48 days ago
Salt Lake City,Salt Lake,UT
Contract price not specified.
about 7 days
"Quick install, no major hassles, battery works as advertised."
"Digital Voice site needs an upgrade"
"If you have TV and Internet, get CDV and round it out."
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I had CDV installed because my TV and Internet promotion is up in 6 months. I figured I'd be switching anyway because I'd want a Triple Play promo when my other promo was out. I was with Qwest here in Salt Lake and figured now was as good of a time as any.
The install was smooth. I thought he's go out the back of my house and tie into the Qwest box, but he didn't. My current splitter for TV and HSI is in the back of my house, on the other side of the Qwest box, but he opted to just tie into a wire, saying that they don't like to destroy the phone box outside your house if they don't have to in case you need it in the future - made sense.
I have ceiling tiles in my basement and we quickly found a phone wire close by. He patched into that, had to find some wire matches and we were off and running. The entire install took about 40 minutes from him parking to pulling away. The installer was an independent contractor, which made me nervous, but he was smart and did a nice job. He was respectful of my house, which was nice.
Call quality matches or is better than Qwest. I've made several long distance phone calls and had no problem. Yesterday, we had a serious rain storm that knocked out power for about 3 hours and the phone worked just as advertised. When my wife calls from her cell, I can hear her better than I could with Qwest.
The Digital Voice site is okay. The recent and missed calls is intermitten and is delayed for about 8 hours when it's working. No problems getting voicemails online. I do enjoy being able to manage my account online. (ring settings, call forwarding, etc.)
All in all, I've been impressed. We rarely have an issue with TV or HSI going out. If you live in Salt Lake and have no issues with TV and HSI, I'd recommend this. Again, I'm on a killer TV and HSI deal right now that ends in 6 months. I'm on the $19.99 CDV plan until that runs out, then I'll try to jump on a Triple Play.
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 Review by backfeed
UPDATED: 173 days ago
member for 6.9 years, 1674 visits, last login: a few hours ago
Peru,Miami,IN
$40 per month (12 month contract)
about 7 days
"Calling Features, Unlimited LD"
"each year calling to keep same rate"
"Solid phone service with features better deal than AT&T"
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Other than having to threaten to leave them to go back to AT&T once per year to keep the same rate, It is really a great deal!
Call quality is great, Voice mail, Online access to call information, just a good product!
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 Review by jhacker
UPDATED: 217 days ago
member for 7.9 years, 1458 visits, last login: a few hours ago
Peoria,Peoria,IL
$23 per month (6 month contract)
about 7 days
"Great voice quality, excellent trial price, battery backup"
"Big ugly modem, install glitch left us w/o internet and call logs"
"Good luck so far after just a few days, but the jury is still out"
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After 1-1/2 years with Vonage, I called and switched to CDV at an introductory rate of $20 for 6 months, plus $3 modem lease. The number port from Vonage took one week and went very smoothly. As a result, Vonage happily deducted a $40 cancellation charge.
I had called the day prior to the scheduled install and asked if the number porting from Vonage was going smoothly. I was assured that it would, and they were right!!As scheduled, the Comcast installer arrived and installed the Motorola SBV-5220 eMTA. I explained to him that all the phone jacks were back-fed from the line I already had going to the Vonage equipment. He was happy with that. The phone line activation went very smoothly, and took just minutes!! Unfortunately, I was left with no internet!! After a cycle of rebooting the router, the eMTA (modem), and my computer things weren't going so well. The installer discovered that the modem was downloading the 'walled garden' bootfile, and had to call his support team. Finally, after about 90 minutes, we had phone and internet.
It did take a couple of hours before I could log into our Digital Voice account online. Actually, I discovered that it was right after I setup the voicemail. However, an error was displayed underneath the call logs (missed, dialed, received). I called customer support, and they told me the issue should be resolved within 48 hours. Actually, it only took about 12 hours. I will have to give credit to Comcast and say that their customer service is now much better than I've experienced previously.
I'll use the service a few more weeks, and post an updated review.
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Review by Skandalis
UPDATED: 289 days ago
member for 1.8 years, 74 visits, last login: 3 days ago
Bloomfield Hills,Oakland,MI
$88 per month (24 month contract)
about 26 days
"Great Call Quality, Wonderful Feature Set"
"Limited Calling Areas Included in Free Long Distance."
"Great Product for my Business."
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At our location, we used to have SBC for our carrier. Their service levels have significantly dropped and forced us to leave after nearly 12 years of service. With SBC we were paying nearly 170 dollars a month for our 5 lines of service (4 voice, 1 Fax). I debated whether to go to AT&T or to switch to VOIP with Comcast Business (my current internet provider). I decided that I would use Comcast Business Digital Voice. They provided me with a 16 line Business Grade VOIP Modem. It thus far as been bulletproof and has not experienced a single bit of downtime. We do not use a hunt group so we had to call and activate the busy tone instead of call waiting. This process from the time of hangup with the service person took about 1 hour until it took effect. Voice quality is much better than the old copper lines that are in my area. We are roughly 13,500 feet from the CO and they are very very old lines. We use to experience alot of static and numerous outages with SBC some of which lasted for days at a time (totally unacceptable for a business). I have experienced none of SBC's issues with Comcast's service thus far. The installer took his time and rewired the entire phone cabinet to make sure that the Asterisk server supports the new service. He left no cables unbundled and made sure that the room was just as clean as when he arrived. I look forward to continuing business with ONLY the Business Grade Service.
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Review by reelbigfish
UPDATED: 343 days ago
member for 7.4 years, 1724 visits, last login: a few hours ago
Boston,Suffolk,MA
$38 per month (24 month contract)
about 8 days
"Clear Call Quality, Easy to use, good voicemail"
"None so far"
"Great POTS replacement, recommend to all who can get it!"
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I had Comcast Digital Voice installed along with my cable and internet. So far things are going quite well. I'm liking the Arris modem for both. Reduces clutter versus having another box for a 3rd part VoIP provider. The call quality is clear. I was on for an hour during a conference call and everything went well. No one complained about the quality and I could hear everyone just fine. The unlimited calling is nice and the voice mail is quite easy to setup and use. I will surely update once I have spent more time with the product. I would highly recommend trying it out if it is available in your area.
---------------------------------Update 08/09/2007--------------------------------------------
Well, I have now had the service for almost a month and I have nothing but good things to say. I had to make some long calls and Comcast was able to hold the call the entire time. A lot of my calling is long distance as I have family scattered all over and it has been great. The quality is good, and when we did lose power for over 6 hours, I was able to make calls during the outage. I turned my cell off so that if it did last longer I would have a phone to make calls with. It is a bit of a downside to be limited by the battery life, but in reality if the power is going to be out for several days, I would go somewhere else for the time being. As compared to when I had Vonage it costs the same during my 12 month deal. It has been as good as when I had a land line and had less problems as well When I used to have a land line, every time it rained the service would go out randomly and also get static when it worked. I still recommend the service to anyone looking for an alternative.
------------------------------Update 09/13/2007----------------------------------------------
So Far things are going quite well. I have not had any outages even when there have been power outages in the area. Longest outage we had was 6 hours and I did not lose the phone in that time. The call quality has been superb and the value is quite good. In this area Comcast Digital Voice competes head to head with Verizon. I have check the log in the modem to make sure I did not lose connectivity on the voice side and haven't seen anything. I use it to make calls home long distance and it does it will. Having a cell phone I probably don't need CDV, but if I didn't, I would surely need a higher cell phone plan. This is mainly due to calling 800 numbers when I occasionally work from home. I am on call, and when something happens there is no time to get to the office. I have been on a call for several hours and I was not dropped. For a famliy I would recommend this service as it will help reduce your cell phone bills especially with kids. For my alarm system I would do not worry about having it hooked it up to my CDV in this area. Other areas I may consider something else. Overall a great product and it is highly recommended.
------------------------------Update 05/27/2008----------------------------------------------
It has now been almost a year since I had the Comcast Triple Play installed. I have to say that I am still loving the Comcast Digital Voice product. The price has not changed and I have now signed up for a 2 year contract on the $99 Triple Play, making the price of the CDV $38/month including taxes, fees and the modem rental for the next 2 years. Definitely worth it. The service has not gone down to my knowledge since I've been using CDV. I've been on the phone for 12 hours continuously at times and I have not dropped a call. I use it to call land lines and cell phones and have not had issues. It is definitely better than Verizon in our area, whose repair times have gone up significantly in the past year. The only time the battery backup was required was when the power on our street went out. It was out for 18 hours. The battery did eventually die, but it lasted a good long time before anything happened. I did have to dial 911 once, but it was to report an accident, so I don't know exactly how well the E911 works. The police did show up at our building and the 911 operator asked to confirm my address, so I assume she saw it on the screen. In the Boston area this is a highly refined product and I recommend it to anyone who can get it. As with any service though, E911 can fail. It even happens with landlines occasionally, but for the price and performance to date, it has been a great product.
------------------------------Update 12/13/2008----------------------------------------------
I've now had the Comcast Digital Voice service for over a year and a half now. I have had no issues with the service. As far as I know it has not been down. It's been there when I need it, and I can stay on the phone as long as I like. The value is great as it saves me money be allowing me to have a minimal mobile phone plan for my household. I really do recommend this product in the Boston area and to anyone with more than two people in the household. Comcast has a great plant in the area and the service has been superb.
Followup comments:
WindowsObserver
@navy.mil | Great review Thanks for the updates to your initial review. I like seeing the consistency of the service from your perspective.
I get my installed in about 10 days. | |
| | reelbigfish
join:2002-06-06
Boston, MA | Re: Great review Just remember that it is dependent on the plant in your area. You should have quality service and if you don't, call Comcast right away to deal with the problem. I hope you enjoy your service as much as mine! | |
| erikthebean
join:2007-06-25
Manchester, NH | Comcast in the NorthEast I have to say Comcast in the New England area seems good...i used to work for them and the NE Region had the least problems..out west though thats another story | |
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Comcast Digital Voice
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