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VIF Internet page on DSLReports
Six Month Rating Unavailable
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Reviews:
bullet 14 reviews (9 good) (3 bad)
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Review by henlepro See Profile

  • Location: Dollard-Des-Ormeaux,QC
  • Cost: $46 per month (12 month contract)
  • Install: about 12 days
Good "Internet connection & speed"
Bad "Telephone sound quality"
Overall "Internet good / phone bad"
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I've spoken to customer support several times, did everything they asked, and the final response is that the poor phone quality is the best they can do because they do not have millions of dollars to invest in technology...they're not videotron.

During conversations, you miss a syllable every few words.

The phone module cannot be connected to the existing home wiring, meaning only the 1 phone plugged into the module works.
The phone system cannot be used with a home alarm.

member for 50 days, 0 visits, last login: 50 days ago
lodged 50 days ago

Comments:

Review by mikel22 See Profile

  • Location: Saint-Jerome,QC
  • Cost Contract price not specified.
Good "prix"
Bad "vieux équipements, support technique douteux"
Overall "fiabilité et service à améliorer"
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Pre Sales:

On m'a informé que je pouvais transférer mon numéro de téléphone sans problème. Une fois que j'ai mis fin à mon contrat de mon ancien ISP, j'ai téléphoné pour m'abonner et cette fois-ci, mon numéro de téléphone n'était plus transférable. J'ai donc dû changer mon numéro de téléphone.

Connection reliability:

INTERNET: Après quelques jours de problèmes de connexion internet et de vérification avec mon wi-fi, j'ai conclu que mes installations n'étaient pas la cause. J'ai effectué plusieurs speedtest pour comprendre que ma connexion était très instable. J'ai donc contacté vif et signalé mon problème. Il m'ont indiqué que le problème était connu et qu'il était du côté de Videotron. Il m'ont indiqué que ca devrait être réglé à la fin du mois. J'ai vécu l'équivalent d'un mois de pertes de connexion intempestive (toutes les 5 minutes). Depuis ce temps, ma connexion internet est stable et j'apprécie la vitesse de 10mb constante.

VOIP: Durant la dernière année, j'ai vécu de MULTIPLES coupures de mots lorsque je parle. Depuis quelque semaines c'est 1 mot tous les 15 secondes environ. Je dois continuellement faire répéter l'interlocuteur. J'ai vérifié ma ligne internet mais le débit reste bon et le pingtest n'affiche aucune perte de paquets. J'ai débranché mon router et branché le PAP2T VOIP directement dans le modem pour m'assurer que mon router n'était pas la cause. Effectivement, le problème persiste. Le service technique m'a indiqué que plusieurs des problèmes que je vivais était normal en VOIP. On m'a dit que c'était comme le bufferring de youtube: des fois ça marche, des fois ça marche pas! On m'a tout de même indiqué qu'il pourraient faire des tests sur le matériel.

Service: Pour effectuer les essais sur les équipements qui semble défectueux, le service à la clientèle me demande d'aller les porter sur place. Si je l'envoie par courrier, c'est à mes frais. C'est quand même surprenant qu'après tout ce trouble, je doive payer pour de l'équipement qui semble défectueux et qui ne m'appartient pas.

Finalement, le prix me convient mais la fiabilité et le service n'est visiblement pas au point.

member for 1.4 years, 0 visits, last login: 1.2 years ago
updated 1.4 years ago

Comments:

Review by noway687 See Profile

  • Location: Dorval,QC
  • Cost: $29 per month (month by month)
  • Telco party Bell Canada
Good "Efficient Reliable Basic DSL Service"
Overall "basic reliable ISP"
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Ive been using them for over a year now for basic DSL Internet
connection. Their tech support is very good and courteous although Ive
only used them for the inital setup.
They reply very quickly to inquiries
Connection is very reliable and price is fine.I bought my modem to avoid
the rental fee
I would highly recommend them for trouble free Internet surfing as I
have encountered no problems. I intend to stay with them.

member for 8.6 years, 1 visits, last login: 7.2 years ago
updated 1.7 years ago

Comments:

Review by Jack_Bauer See Profile

  • Location: Boisbriand,QC
  • Cost: $34 per month
  • Telco party Bell Canada
Good "Prix, Solide Connexion, Vitesse Constante, Ports Ouverts!"
Bad "Vitesse Upload FAIBLE, Ping Acceptable, (SoftCap 100 Go... pour ceux que ça touche)!"
Overall "Très bon FAI pour le prix!"
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My Other Reviews

·Bell Sympatico
Voici mon expérience chez VIF Internet s’étalant de 2009 à mars 2012.

J’avais l’internet ADSL mensuel de (5 Mbps down / 800 Kbps up) qui était à l’époque (jusqu’en mars 2012) à 29.95$ et qui est maintenant rendu à 34.95$ (grâce à notre cher CRTC...) pour (6 Mbps down / 800 Kbps up).

Dans mon cas, c’était un lien très stable. Je n’ai pas eu beaucoup de coupures, la plus grosse coupure aura été (comme mentionné sur leur site) le 11 avril 2010 qui était une panne d’équipement généralisée. Cela ne s’est pas reproduit par la suite. Mon lien ADSL était en mode « Interleaving » ce qui augmentait la latence comparativement au mode « FastPath », mais qui assurait un lien très fiable avec très peu d’erreurs en fin de compte, car le DSLAM les corrigeait avant que mon modem reçoive les paquets IP. Du fait que j’étais probablement proche de la centrale, la vitesse réelle que j’obtenais était de (5.2 Mbps down / 640 Kbps up). Avant d’annuler, pendant que c’était rendu à 6 Mbps, j’obtenais une vitesse de 5.39 à 5.45 Mbps en download. Par expérience je n’ai jamais obtenu le 6 Mbps.

Fait intéressant, tous les ports nécessaires à se monter un petit serveur étaient ouverts, très pratiques quand tu en as besoin.

Pour ce qui est de la bande passante allouée ou de la limite « SoftCap » de 100GB, elle n’était pas vraiment calculée ou quand elle l’était c’était justement quand mon routeur demandait un autre IP public. Les routeurs Dlink permettent de tenir la connexion « Always ON » donc on s’entend que mon routeur gardait probablement l’IP plus longtemps qu’alloué, jusqu’à ce que le FAI force le retour de ladite IP. Tant que l’IP n’était pas de retour, aucune bande passante n’était calculée sur leur site internet, car c’était au retour de l’IP que cela se calculait. Bien franchement, même à la fin presque aucune activité de bande passante n’était calculée sur leur site et pourtant je ne suis pas celui qui téléchargeait le moins! Je n’ai donc, jamais été transféré sur un serveur secondaire à faible bande passante comme mentionné sur leur site web.

Finalement, j’ai bien aimé mon expérience chez VIF Internet, quand j’ai contacté le service par courriel pour poser des questions, c’était rapide et courtois. Au final, c’est un bon service internet pas trop cher. Je le recommande à tous ceux qui sont proche ou pas trop éloignés d’une centrale Bell, votre connexion sera très constante et vous allez être très satisfait du service!

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member for 2.1 years, 73 visits, last login: 50 days ago
updated 2.1 years ago

Comments:

Review by bn880 See Profile

  • Location: Vanier,ON
  • Cost: $33 per month (month by month)
  • Install: about 10 days
  • Telco party Bell Canada
Good "Pretty reliable, fast on HTTP traffic, inexpensive"
Bad "15 day 50GB transfer limit followed by drop to secondary serv, port 119 throttled to unusable state, usual torrent throttlin"
Overall "Great only if you do NOT use P2P & never intend to use a newsgroup on port 119 & dont mind Bell throttling creeping up."
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I have been with VIF for several years. The connection itself is very stable and I have only had about 3-5 real disconnects in those years, which is nothing. The pricing is great and HTTP traffic speed is great for the money. (512kB/s down in a condo, 80kB/s UP))

Problem with VIF is they keep throttling more and more ports and traffic such as torrents and port 119, which is throttled to the point where you can not connect to any news server on some days, and on others you need to retry 4 times for 1 success.

There is also a 15 consecutive day quota of 50GB UP+DOWN, meaning if you DL + UL 50GB or more in any 15 days, your connection is shifted to a super slow server, so slow that you are better off using a dialup modem as most web pages do not load.

VIF needs to learn how to throttle to reasonable levels, like port 119 which for newsgroups could be limited to 10kB/s to offer perfectly good newsgroup use without allowing abuse for software piracy. They also need to DISCLOSE their throttling changes to all customers via post or telephone when they occur, otherwise they are causing their customers potential damages/losses. especially for IT support costs.

Edit: It is now August 2010, and the secondary servers that you get put on by Bell are no longer so slow as to render your connection useless. The performance is decreased on average by 30%.

Edit2: By 2011 the swap to secondary server makes no difference at all, but of course lots of stuff the free world uses is still throttled by Bell.

member for 5.7 years, 67 visits, last login: 1 days ago
updated 3 years ago

Comments:

Review by (hidden by request)

  • Location: l3r
  • Cost: $34 per month
  • Telco party Bell Canada
Good "price"
Bad "Non-existent service"
Overall "is Customer the king? .."
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Been with Vif for over 7 years now. Moved from two different residential
location and service has been quite good except for few outages. When i
signed up with VIF [7yrs ago] i was aware of all the bad reviews that was on
DSL reports and canadian isp.com sites. But the only reason why i decided to
go with them was ability to use a NAT-'d server. For my courses it was very
helpful to do assignments and practice coding etc. They have been slowly
going downhill after they removed newsgroup support, put bandwidth cap,
throttled connection. Past few months the support has gone from bad to
worse. They have reduced the customer support hours and worst CSRs who dont
care about the customer. Last one i dealt with told me to "change the way i
describe the problem otherwise he (CSR) will hang up". I never raise my
voice (tone) or swear at a CSR, as i have done telephone rep job and knows
the stress that's associated with the job. But not doing a proper address
move and blaming it on me saying, there was no call logged for the change of
address, when the system has my new address, was the last straw that broke
the camel's back. in my opinion, the CSR was very rude, did not address my
issue but kept telling me that it was Bell problem and wont apologise for
the mistake they made on the account move. I have referred few of my
friends over the period of time and am regretting that, as this company does
not stand behind its service anymore. And the wait time on any given day to
reach a CSR is minimum 20 mins. Bandwith is throttled (blame it on the
modem), high latency on the line, (online RPG = horrible exp).
The upside is price and no-setup fee. Oh, dont buy the DSL filters from
them. I recently referrred a friend who orderd the modem/dsl filter from
them.
»img1.topfreebiz.com/o2010-5/ADSL···9928.jpg
is
the filter they have provided, so there's chord all over the place. And the
$20 next day delivery took 5 days, and the fee still applies whether you say
next day or it took 5 days.

dexter
--
-----
if it exists. it is possible

-

(review was emailed from domain gmail.com)
lodged 3.8 years ago

Comments:

Review by rho88 See Profile

  • Location: Pierrefonds,QC
  • Cost: $29 per month
  • Telco party Bell Canada
Good "Reliable, decent speed, good customer service"
Bad "100gb cap"
Overall "Good ISP for the no fuss user"
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I've been with Vif for the past 3 years. I never had problems with them. They are throttled just like any other DSL reseller, but other then that the connection is reliable. I average around 100gb a month.

They have a 100gb cap, after which you get put on a secondary server that is not that reliable. But resetting the modem usually does the work. Anyways the cap is clearly indicated on their website and I was well aware of it before signing up. So I can't complain.

I rarely have to deal with customer service... other then to update my payment info or check if the network is down. But everytime I had to call them I get to talk to someone who gives me straight answer.

Price hasn't increased in the past few years so that's a bonus. They were one of the cheapest when I signup and i'm still happy with them.

member for 6.7 years, 30 visits, last login: 4.2 years ago
lodged 4.5 years ago

Comments:

Review by Jan J See Profile

  • Location: Montreal,QC
  • Cost: $26 per month
  • Install: about 1 days
  • Telco party Bell Canada
Good "Customer service, cheap prices, speed when they're not putting you on a 56K server, instant order processing"
Bad "Once you've downloaded more than 100GB, they put you on a VERY UNSTABLE and a VERY slow server for 15 days"
Overall "Unless you are a lite user or a gamer, I do not recommend this ISP for"
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AVOID THIS ISP AT ALL COST, HERE'S THE MESSAGE I RECEIVED AFTER SENDING A MESSAGE TO LUCAS, AN EX-VIF EMPLOYEE:

If you want support, contact viftech@vif.com, I am no longer an employee of VIF Internet.

(Read: I don't give a flying fuck about people that constantly nag about not reading policies and then wonder why they have issues because they decide to download a complete Housewives season in ultra-high DVD HD resolution in one day).

Cheers,
Lucas.

The original review follows:

I've been a Bell Canada customer for over 4 years, and I must say that I was relieved once I switched to VIF Internet, not only because of its prices but because of its awesome customer service unlike Bell Canada which was the exact opposite.

I've used VIF Internet for a month, with no problems at all, speeds were amazing, like advertised until... we got the second month (November) where I downloaded 15GB in a day (Yes, that's big, but still) and the next day, the speeds dropped suddenly.

I started getting interrupted connections, very frequent timeouts, and my son who plays games has been getting very high response times (lag) in his games.

We were already aware that if we downloaded a high amount of GB, we would be moved to a slower server for 15 days. However, we weren't aware of the "slowness" of the new server, as soon as we were hit by it.

Like I've mentioned earlier, very slow loading times, from 20 seconds to a minute to load a simple page and sometimes even when it's loaded, it's still missing some parts like images, so I have to refresh and wait another minute.

They do not provide any modem/router with any package, so we have to buy a modem/router at our own expenses which is another bad point since it took me almost two weeks to find a modem/router and I found it on NewEgg.ca, very bad for the average user.

The ordering process was instant, just give the bank account number and you're subscribed to VIF Internet and you just have to change the older settings with the newly acquired ones from VIF in your modem configuration page and off you go.

In summary, avoid this ISP if you are a heavy downloader, but if you are a lite user/gamer, go for it.

I now have to wait 15 days so they put me back on the normal server... and that's 15 days of frequent timeouts and speeds slower than 56Kbps!

member for 5.8 years, 30 visits, last login: 2.2 years ago
updated 5.8 years ago

Comments:

Review by Enkerli See Profile

  • Location: Laval,QC
  • Cost: $30 per month (month by month)
  • Telco party Bell Canada
Good "Fast, reliable, easy to setup, can use other modems, no nagging, no contract."
Bad "Could be slightly cheaper."
Overall "Straightforward service, good value."
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Looked at RadioActif.net, ElectronicBox.net, TekSavvy.com, Acanac.ca, Bell.ca, Videotron.ca, Velcom.com, and Montreal-DSL.com. Most DSL plans were quite similar, apart from Bell which was more expensive.
Go the standard DSL monthly plan: 5Mbps/800kbps at 30$/mo. without a contract (no installation fees).
Order was very straightforward: complete a short form online (including choosing a PPPoE username and password), call to give a credit card number. That's it. No nagging. The delay was reasonable and I had to postpone the setup date because I was moving.
Install was even more straightforward than order: send the PPPoE info to the modem, and that's it.
Didn't get any equipment from Vif. Using a Broadxent.com Broadband Blaster 8012-V and a Belkin.com Wireless G Router (F5D7230-4).



member for 6.3 years, 3 visits, last login: 5.9 years ago
lodged 6.3 years ago

Comments:

Review by En Enfer See Profile

  • Location: Montreal,QC
  • Cost: $30 per month
  • Telco party Bell Canada
Good "Tech Support and value"
Bad "THROTTLING and routing issues"
Overall "Good average ISP"
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I'm with VIF since summer 2002 when I flushed AEI Internet (they were disconnecting me regulary to obtain "stats"), and VIF welcomed me instantly. Back then it was 35$/month for 3Mbit or 30$/month if you pay the whole year in advance, and all traffic was going through Cogent (and QIX/TORIX) with peer1 backup (normally took 15 minutes everytime to get it started), and it was truly unlimited. I used my own modem and they were fine with it.

Nowadays, price is 30$/month for 5Mbit or 29$/month for the whole year in advance, dry loop is offered, they peer with Bell Canada and Peer1 (QIX/TORIX are still being used), and they are throttling since the last 2 years. They also advertise unlimited with a fine print reference to a Soft cap of 100Gb (both ways). They won't charge for going over, cut you off or call you, but anyone going over this limit will be switched to their secondary slow server.

A few years ago, they had monthly problems where their upstream provider (Cogent) gets cut off at 2am and we had to wait until 8am the next day to get service back. Those days are (or seems to be) gone now.

Traceroutes to some destinations uses Bell Canada's network, which normally goes down to Chicago before going anywhere else, which is a bad thing.

Their website is bilingual and easy to use. The online timer counts bandwidth used and your shows login history.

Technical support is helpful, they do not read a script and doesn't take customers for idiots (like Bell or AEI).

If you don't mind throttled service and use less than 100Gb per month, VIF is a good provider. They are located downtown Montreal.

member for 11.1 years, 5018 visits, last login: a few hours ago
lodged 6.4 years ago

Comments: