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Review by gregjohnsonr 
member for 1.4 years, 0 visits, last login: 1.4 years ago
lodged 1.4 years ago
 Lynnwood,Snohomish,WA
 Contract price not specified.  "Good service" "Suspends your account w/o warning, hard to re-establish (takes DAYS)" "If you depend on your phone service AVOID - they will suspend you w/o warning."
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I've been a teliax account holder for about 4-5 YEARS.
Their service is really good. However........
Several times they have had a problem charging my credit card account. Twice becuse the CC simply expired (and even tho the know it is expiring they won't warn you) and once when it didn't expire.
Each time they IMMEDIATELY AND WITHOUT WARNING suspended my account - interrupting my phone service.
Each time to re-establish my credit card I had to wait *WITHOUT SERVICE* until they validated my CC account by first charging some minute amount and I would have to wait for the CC Company to list the charge (several days) enter in the amount into a page to 'validate' - THIS PROCESS CAN TAKE SEVERAL DAYS TO A WEEK. THIS IS EVEN AFTER I'VE BEEN A CUSTOMER FOR ***YEARS***.
And this is the establish process for TELIAX - this wasn't a one time occurance - ITS BEEN HAPPENING FOR YEARS.
Bottom line: If you run a business or anything which depends on consistant phone service - avoid TELIAX like the plague.
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 Review by TJ_in_IL
member for 5.6 years, 1714 visits, last login: 9 days ago
updated 2 years ago
- Winthrop Harbor,Lake,IL
- Contract price not specified.
- "Great rates Pay as you Go"
- "No updates to the website/CP transition"
- "they seem to be in some sort of"
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Signed on with Teliax for a second, occasional use line. Since the fall of SunRocket, and review of my actual useage, decided a full service line was not needed. Why pay a high monthly fee if I don't use it often.
Setup was really easy, and I was able to program my old Innomedia within 5 minutes. I later upgraded to a PAP2v2, and again, no issues.
I tested for use with a FAX machine, and no problems in/out, and works with my DirecTivo.
Low cost setup, and low cost per minute. You can even set your own CID name/number via their easy to use member portal.
Definately worth it for a secondary low use line. Monthly full service prices comparable to most others also.
UPDATE: 5/30/2008:
Been with the a while now, but the honeymoon is over. Honestly, I do not use it very often. Fax and DirecTivo connections, when it works. My BYOD adapters seem to not complete calls, even though they show registered. I usually have to reboot in order to be able to connect. Quite the pain if I need to recieve a fax.
Their website and Control Portal seem to be in some sort of limbo state. It looked as if they were stepping up in the VoIP world, and it looked good, but somehow the ball was bobbled. I am keeping the service for now, since I have a running balance, and I need to test for alternates that I can use my Fax and DirecTivo with.
UPDATE 9/2008
Things have been getting better. Now that things are transitioned to their new platform. DirecTivo and fax working great, and they have Fax2email inbound, which works great. I have made some adjustments to my adapter, and things are great. My Tivo never fails on call, and Fax works great outbound, without issue.
UPDATE 2/2010
What can I say... works when I need it, which is not very often. Mostly used as a FAX line, for in/out bound with my Multifunction Lexmark All in one. Phone quality is good when used, which again is not very often. Still a good bargain as a second line.
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 Review by sedorox
member for 5.6 years, 277 visits, last login: 17 days ago
updated 2.1 years ago
- Williamsport,Lycoming,PA
- $4 per month
 about 1 days- "Great service, fast support response"
- "None off hand"
- "Great reasonably priced service!"
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Have had service with them for over 3 years. Mainly use it as a local number when I moved for College. Since I have gotten a job in that area, I use it as my local home telephone number. I have it ring the house, then through their control panel I have it forwarding to my cell phone.
Since I'm an older customer, I'm still on their older control panel, so I can't comment about the new one, but the old one had all the features I would look for.
Currently on their Pay-As-You-Go Plan with an incoming DID for $4.99/month. Reasonable for the little I use it. About every 2 months I'm charged the $10 minimum to deposit into the account.
Never had an issue with them, and the one time I contacted their support (to change my email), they responded fairly quickly.
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Review by liquidman
member for 8.2 years, 23 visits, last login: 97 days ago
lodged 2.4 years ago
- Boynton Beach,Palm Beach,FL
- Contract price not specified.
- "Good call quality"
- "Not as cheap as others"
- "Solid service with multiple servers and multiple plans"
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i had Teliax about a year back and was happy with them. Then, they switched from Asterisk to Freeswitch and their service went down hill fast with lots of service interruptions, dtmf issues among other problems. I cancelled and did not consider them again. lately I was shopping for a service to host conference calls and was looking at Voip.ms since I was looking for a pay as you go service with at least 10 or more channels available to host a conference bridge. I called one of my friends who still uses them and said that they had gotten alot better so i decided to give them another try. So far I have only held one conference and made a few outbound calls but their service seems to be good, with clear quality and low latency to their Atlanta proxy from my location in south florida. Its still a little early to tell, but so far they have redeemed themselves.
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 Review by keyboard5684
member for 10.5 years, 2363 visits, last login: 1 days ago
lodged 2.6 years ago
- Youngsville,Warren,PA
- $15 per month
- (month by month)
- about 1 days
- "Low cost, flexible, good support and services."
- "You set up your equipment, you need to know how to."
- "Great value and excellent service IF you know what you are doing."
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I have been using Vonage since they first started. I have "played" with Teliax services before by using the Cisco iPhone and other devices.
I finally decided to move my numbers over to Teliax in June.
I have submitted my LOA to port my 3 numbers over to Teliax.
My equipment is setup and working, ready to go!
I am waiting to see how the port will go. Vonage to Teliax, my fear being Vonage letting me go and not making the port tough.
You really need to know about VOIP to get this working correctly.
It would probably be a horrible experience for someone to get this working well without some knowledge or help. They offer support but I have not tried them.
I am going to save over $50 a month by switching from Vonage to Teliax!
Plus, with the flexibility to use whatever devices you want I can carry a portable phone that supports WIFI and SIP wherever I have WIFI.
Call quality is as good as Vonage, maybe a little better, because I have complete control over the settings from the device on out.
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Review by brycen
member for 7.6 years, 32 visits, last login: 2.7 years ago
updated 2.7 years ago
- Berkeley,Alameda,CA
- $6 per month
- about 3 days
- "Pay as you go"
- "Far from bulletproof"
- "Good 2nd line, alternative to telco"
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I've had service from them for years. It is inexpensive, reasonably good quality, and great for occasional international calls. The service goes down periodically, and is not reliable enough for use as a primary phone line.
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Review by powderhound
member for 3.3 years, 0 visits, last login: 3.3 years ago
lodged 3.3 years ago
- undisclosed location
- Contract price not specified.
- "Good rates, great service, easy sign up process, plenty of numbers in my area"
- "I didn't make the switch before Joiphone went dark"
- "Teliax appears to be a good choice"
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My joiphone account went dead over the weekend. I made the jump to Teliax and I'm glad I did. The rates are competitive but not the cheapest and the service is great. They have good plans to choose from. Overall I'm very happy. Joiphone really burned me and I was more than a little upset,
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Review by eggman9713
member for 8.9 years, 788 visits, last login: 137 days ago
lodged 3.3 years ago
- Richland,Benton,WA
- $5 per month
- "Simple plan options, near instant registration."
- "None so far."
- "Lots of local numbers throughout US, easy setup and simple billing."
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For a while now I have wanted to set up my own Asterisk network in my house, so I needed a good IAX trunk provider. I prefer IAX over SIP because IAX uses only one port rather than 4 or more like SIP, but that is another story.
I chose the pay as you go plan from Teliax, which is $5 a month for a phone number plus 2¢ per minute. The local phone company lowest rate is upwards of $20 a month just for the line, not including calls. Teliax provides easy instructions to set up an asterisk box (using TrixBox software package), as well as nearly instant registration. I was signed up and then making calls within an hour!
They support both SIP and IAX, so choose your flavor. I haven't had to deal with tech support yet, but the site is a great resource so I give that a 4. Call quality is about the same as a PSTN line, so 3 there. Haven't tried VOIP to VOIP.
No contract, no surprises, no waiting. I like all of that.
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Review by JeffRapp2
member for 3.6 years, 4 visits, last login: 3.5 years ago
lodged 3.6 years ago
- Lincoln,Lancaster,NE
 Business customer- $250 per month
- about 5 days
- "Great tech support, unlimited channels with pay as you go plan."
- "New "beta" website still needs some work."
- "Great VoIP provider with reliable service."
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I'm using Teliax for our Asterisk setup at work. So far, it's been great. Initially, had some problems with inbound, but I'm pretty sure it was because of a misapplied setting on their portal site.
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Review by wierdo
member for 10.9 years, 1721 visits, last login: 13 days ago
updated 3.6 years ago
- Tulsa,Tulsa,OK
- $5 per month
- "Good support, excellent quality, highly reliable"
- "Price, price, price"
- "One of the best"
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I've used Teliax for a PAYG DID and a limited amount of termination since 2005. At the time, they were competitive on price and had (and still do) the option of IAX trunking. They weren't sending an IAX username at first, but once I opened a ticket, they changed my account to do so within 3 hours.
Aside from 3 or 4 short outages that I wouldn't have known about were it not for my monitoring systems, they have been rock solid. Quality is excellent, and they seem to only using premium termination, so there are never issues with calls being misconnected or other call failures.
My only other issue with them was a small billing snafu related to their minimum billing increment that caused me to be overcharged for a few months back in 2006. They fixed the issue with their billing software and credited me the proper amount within a couple of days after I notified them of the issue, so again I can give them a pass, since they dealt with it with a minimum of fuss.
Currently, they still have the high quality and reliability that I have long valued. Sadly, however, their pricing is not as competitive. Their international rates are more expensive than other providers, although still very low compared to traditional telcos, but they still charge $4.99 a month plus 2c/min for DIDs, and are still at 2c/min US termination. Not awful, but more than can be had from other high quality providers, especially given that the DIDs don't include any incoming minutes whatsoever.
In summary, Teliax is very reliable and of very high quality, but their pricing has failed to keep up with the times.
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