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 Review by Zeb 
member for 11.5 years, 1663 visits, last login: 308 days ago
updated 308 days ago
 Weatherford,Parker,TX
 $49 per month- (12 month contract)
 about 17 days Southwestern Bell "Fast Installation, good speeds (for IDSL)" "Everything is working as promised, I am very happy. :)"
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On October 25 I Placed the order for 144/144 IDSL, 49/month, got an email a few days later for SOUTHWESTERN BELL DATA LINE Delivery Date: November, 06 2000, that went quickly, then i got another email from covad saying the Covad DSL Service Date is 11/10/2000 between 8:00 a.m. and 12:00 p.m. I was feeling so sick that morning, but no, he had to show up ontime! So, he did some stuff outside, connected the Flowpoint 144 IDSL router, and programmed it, and had to call to get the IP address, (he didn't have any for some reason) he said, so everything tested fine on his laptop, and said I gotta call flashcom for the DNS address' etc.. I didn't call yet, I just used my old ones, as I don't want wait on hold for 2 hours  That's about it.. everything went great, good speeds, good reliability, no downtime as of yet.. I was most impressed with the installation time, very quick!
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 Review by mattman
member for 12.3 years, 1085 visits, last login: 359 days ago
updated 1.1 years ago
- undisclosed location
- Contract price not specified.
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delete please.
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Review by jinlee71
member for 11.3 years, 39 visits, last login: 2.9 years ago
updated 2.9 years ago
- San Francisco,San Francisco,CA
- $39 per month
- (12 month contract)
- about 35 days
- SBC
- "installation not too bad, no reliability problems"
 "connection speed sux, was told 384 minimum, but turns out 384 max"- "pissed off about speed"
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installation not too bad, no reliability problems
connection speed sux, was told 384 minimum, but turns out 384 max
pissed off about speed
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Review by Natoma
member for 12.4 years, 1900 visits, last login: 31 days ago
updated 4.2 years ago
- Hollis,Queens,NY
- Contract price not specified.
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I ordered DSL through Flashcom at first. But their wait time was horrendous, and the people that I spoke with on the phone for tech support couldn't answer my questions to such simple things as packet loss and ping. I think it was around 7 weeks wait or so. So I started looking around and I found another company which isn't even listed on the Brooklyn DSL isp list.
IBS Interactive. They gave me a wait time of 4 weeks, and in the past 2 months that I've been using them, I've had 1, count it, 1 outtage, and it occured for about 30 minutes. Turns out they noticed the downed router 5 minutes after it went down, and were working on it when I called 10 minutes after I lost my service.
The people there are HIGHLY knowledgeable. The techs have even questioned me on a few occassions as to how I know so much about networking quality (I'm a hardcore gamer..
Their service has been exemplory, and I have been so satisfied not only by their timely responses, but by the level of competency that I have recommended 6 of my friends to IBS thus far... They have over 30,000 newsgroups, no filtering, and their email servers have never failed me thus far.
I have a 768k down/384k up and I'm always hovering around 730k. My pings in Quake are anywhere from 10 --> 70, and my downloads are super fast as well.
»www.4ibsdsl.com/
Adam Hermin and George Sloan are the two guys that dealt with my account and they were very helpful.. Hell if you call George, tell him I sent you.
They have a 'perk' system setup for referrals that turn into installations.. hehe.
--
Natoma
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Review by Skippy25
member for 11.4 years, 1931 visits, last login: 2 days ago
updated 6.5 years ago
- Hazelwood,Saint Louis,MO
- $24 per month
- (month by month)
- about 5 days
- Southwestern Bell
- "Been with SBC for over 3 years now and never have had a major issue."
- "Support is in India so it is hard to get minor things resolved sometimes."
- "Recommend it."
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Still waiting for real speeds and real fiber.
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 Review by MxxCon
member for 12.2 years, 5491 visits, last login: a few hours ago
updated 8.5 years ago
- Brooklyn,Kings,NY
- $59 per month
- "stable and reliable service"
- "bad/slow techsupport"
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back in may '99 i signed up 384/128 for $59.95/month
my sale rep was jason, he answered most of my questions. during signup procedure he even told me that he can discount installation cost, and i would have to pay only for modem (i belive it as $400). i was told that i'd get a call in about 2 weeks from flashcom w/ schedule appointment times for BellAtl and Covad. well..2 weeks passed, nothing. i called jason, he told me that i'll get a call any day now..so i waited again, i had no choice since at that time flashcom was the only dsl avaible to me..4weeks passed, i called jason again, he told me to wait again and i'll get a call any day now..6weeks passed..i was really annoyed, i called jason and told him take care of my account that minute or i'll cancel my order. he contacted his supervisor or whoever, and that lady asked me for all my info AGAIN, saying that my order somehow got *LOST*!
2 weeks later BA guy came in and layed down a new phone line. another week later covad guy came in, he removed RJ11 jack and installed RJ45, after that he waited 55minutes on the hold for flashcom to get all info to setup me up.
after that i was flying! ...untill i got my bill..i was charged twice for dsl modem and $100 for installation. i called customer service and i was credited extra $400, but rep refused to credit those $100 saying that i was charged for covad service, and not flashcom. now i don't think replacing a phone jack cost $100 (he even refused to help me configure windows).
after that everything worked fine (i won't mention minor problems).
about weeks ago i noticed that my downloads were somewhat slow, i tested my speed and got 14k/s instead of my usual ~40k/s. i desided to wait a day to see maybe it was temporary(that was monday). on tuesday i got same speed, so was wednesday. on thursday i called techsupport, a couple of times i got *BUSY SIGNAL*, not even hold, finaly got thru, waited about 40mins, talked w/ some guy(he didn't say his name), i was told to call back in 24hours. i called back on friday and was told that that was router problem and flashcom will fix it possibly over the weekend. so that's whole week of terrible speed. i didn't even bother calling customer service cuase i'm sure flashcom would be too greedy to even partialy compensate me.
now a few days ago i noticed that flashcom have some special promotion 416/208 for $39.99; i desided to upgrade to that speed, i called customer service and after a 10min wait i was told that i will have to wait just as new subscriber, even tho i have a dsl line and dsl modem installed, so i refused.
P.S. in my rating for "mail,dns,news" i gave flashcom 5 cuase they have excelent news server. i had a few problems w/ dns servers that flashcom provided so i switched to servers that i found on my own. mail server responce time as good, mail delivery time is around 5-10min.
i used to be MindSpring dailup customer and i just love their service. Flashcom, here is a couple of points that you can work on.
1) MindSpring emails invoice to their customers every month and/or on request.
2) MindSpring provides free webpage..nothing fancy such as cgi or php, but good enought for casual user
3) you can use a web page to see how many customers are on hold
4) mindspring provide some support for linux..i emailed flashcom for some basic help but was told that flashcom doesn't support linux and i have to research this topic myself.
Larry Webb, i would like to hear your comments on this post.
thank you.
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Review by latenight2
member for 12 years, 113 visits, last login: 220 days ago
updated 8.7 years ago
- Saratoga,Santa Clara,CA
- $39 per month
- (12 month contract)
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Signed up with Northpoint & Flashcom SDSL 416 by 416 for $39 a month plus $5 for an extra IP. Free install and 3com SDSL modem. 2 static IP addresses. START UP in DECEMBER 3 days to get the line working (they had to activate it and forgot). About 5 hours of calls and emails or more to get the second IP address. Never have received an email address. Yahoo is probably better anyway. The system has been reliable. I am just wondering if I can get a faster service for the same price. I consistantly get ~50kbytes/sec for downloads.
FEB UPDATE - One IP address died tonight. After about 6 hours of reinstalling IE drivers etc. I tried the other IP address It worked like a champ. I called and tech support had the 2nd IP up and running in 30 minutes. Thanks to Paul and Dave.
Latenight2 in Saratoga CA
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Review by byronshock
member for 11.5 years, 216 visits, last login: 36 days ago
updated 8.8 years ago
- Boston,Suffolk,MA
- $50 per month
- (12 month contract)
- about 35 days
- Verizon
- CLEC party: Covad
- "99% uptime, consistent connection (6 months downtime free, 7 hours of downtime today)"
- "7 weeks to installation, 100 ms ping latency, hard to get 300kbps streaming throughput without dropping frames"
- "Au revoir, Flashcom. Still, it was many times better than my Bell Atlantic DSL experience."
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Today I noticed the first significant downtime on my Flashcom DSL line that I have had for six months; it appears that the gateway failed. It's up again after about 7 hours. Having previously had a service that subjected me to extended periods of downtime, utiltized flaky equipment, and struggled to maintain even a 64 kbps media stream between Boston and Washington, DC, I have appreciated the consistent connection I have gotten from Flashcom. It's supposed to be about 600/128, and my occasional tests have verified that I am getting the full speed of the line for file transfers. (See below for my comment regarding 300 kbps media streams.)
I switched to Flashcom when we moved to a new apartment; Bell Atlantic DSL told me it would be many weeks before they could restore my service; even though I was already a customer, I would have to go to the back of their queue! I realized my chance to jump ship and I have not regretted it. The install process for Flashcom was as promised, except that their appointment with Bell Atlantic was about a week later than Flashcom had planned. C'est la vie.
I have been happy with my setup. I have a tiny Efficient Networks Speedstream 5260 external ADSL router and a static IP address for my machine, which makes remote access and monitoring a breeze.
The only problem I currently have is that I have a hard time getting a 300kbps media stream, particularly during evening hours. I don't have a problem getting higher throughput with other protocols, however, so I suspect that this is really a problem with streaming servers and/or network congestion. Akamaized content seems to stream much better.
* Update: 4/28/2003 - Adjusted Value for Money downward from 4 to 3 and Connection Reliability downward from 4 to 3 to be in line with my current (2002-2003) RCN Cable review. This has historical value only since Flashcom is no more. The bases for these adjustments are that $50 for 600/128 bandwidth is no longer a better-than-average price, and that any connection that speed that will not support 300 kbps video streaming can hardly be considered to be above average in connection reliability, even if the uptime is near 100%. Three years ago, 99% uptime was a revelation, as I had suffered through Verizon's hellish initial implementation of DSL.
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Review by Jacob
member for 11.2 years, 3093 visits, last login: 10 days ago
updated 8.9 years ago
- San Jose,Santa Clara,CA
- Contract price not specified.
- "-"
- "-"
- "-"
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n/a
[2 years later, flashcom has long since passed away]
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 Review by MrNo
member for 10.7 years, 3224 visits, last login: a few hours ago
lodged 9 years ago
- Munster,Lake,IN
- $49 per month
- (12 month contract)
- about 7 days
- Ameritech
- CLEC party: Ameritech
- "Reliable, No Downtime (so far),"
- "Slow Upload, Can't host servers or a web site, PPPoE"
- "If you can't get anything else get SBC. ANYTHING is better then dialup"
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I got SBC after I moved to a new area which did not have cable internet access. Before that I had AT&T Broadband for 3 years and I had Telocity SDSL for about a year or so. Out of those 3 Telocity was the best deal EVER. The speed, static IP, free DNS forwarding etc. You will not get any of these with SBC and they charge the same price. Upload is slow, however I have them for 3 months now and I had no downtime whatsoever. My line was up and running even before the scheduled installation date. On the other side I have a friend who got the same deal as I, and he lives about 10 minutes from me. His line is capped at 384 and they just don't want to uncap him. We called and complained and no one helped. Nightmare.
So I guess it depends how lucky you are
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