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Review by ramakowski 
member for 4.9 years, 743 visits, last login: a few hours ago
updated 2.5 years ago
 Fall River,Bristol,MA
 $31 per month about 10 days Verizon "Price." "Repair service." "Time to change."
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After eighteen months of good, nearly flawless, service on 1.5 meg service, the ISP local office decided to forgo repairing my line, instead downgrading my connection to 768 kbps.
My connection started dropping after a minor late season snow storm. Once daily at first, but as time passed my connection dropped more often, so I made the support call and waited one week before VOL decided it could do no more from the C O. The tech who visited got good numbers from his test set, however the C O ran tests at several speeds and decided to provision my line for the slowest service available. They did try to sell me a new modem before the service appointment was made. What for if it's a line quality / distance problem to blame? Have a new modem here already lady, send the tech.
So that's where it lies, a good line gone bad, and a decision to not spend more time on it.
...Now where did I store that box with the cable modem?
Three months later, and Verizon DSL hasn't found the cause. At least I'm back on 1.5Mbps, but disconnection continues. I'm now told new repair tickets may be sumarily closed by maintanance. I'm moving soon and will need to decide on a teleprovider for the new location. The months long effort to see the problem fixed, leaves me with a bad impression of the company's ability, or willingness, to resolve problems.
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 Review by Eddy120876
member for 2.9 years, 271 visits, last login: 1 days ago
lodged 2.8 years ago
- Bronx,Bronx,NY
- $14 per month
- about 7 days
- Verizon
- "Is very cheap so that saves you alot,also is reliable and they always find ways to lowers your price if you call then"
- "nothing bad to say yet"
- "if you want a good service and it has to be cheap then go for Verizon DSL"
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Before we had Verizons DSL
We had cablevision their service at first was great but as years went by they started to increase their prices, also too many people on my block had it and it slow down my connection to a crawl. So I decided to call then and their wonderfull reps piss me off to no end so i told then to cut the service and they didn't want to . So after a couple of hours they finally agree(after telling then if you don't take the net then i wan to disconnect all the boxes) so they agree and I switch to Verizon. Happy about their customer resp,tech assist and have nothing bad to say about their DSL service, except please hurry up and BRING FIOS TO THE FORDHAM AREA JESUS CHRIST!!. Thank you
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Review by Skaagen
member for 9.1 years, 64 visits, last login: 1 year ago
updated 3.4 years ago
- Monterey,Monterey,CA
- $49 per month
- (month by month)
- about 2 days
- AT&T
- "Decent speeds. I get an average of 2 Mbps"
- "Horrible reliability. Connection goes down at least 4 to 6 times a day."
- "Unfortunately, the best option available in my neighborhood."
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I live in a military community managed by a private company called Pinnacle. Pinnacle takes a cut for every user that subscribes to Verizon, and of course we pay about twice the amount that a normal user would. The only other option is AT&T DSL which is more reliable, but has horrible speeds to most of the neighborhood because of the comm hub location. My Verizon service consistently goes down at least 4 to 6 times a day for approximately a 30 to 45 minute duration. Most other users in my neighborhood experience the same lack of reliability. We gaze longingly across the street to the private neighborhood which enjoys the super high speeds of Comcast. Customer service is decent. Because of environmental laws (Cali), Verizon distributes the last mile via 802.16 WiMax antennas from a central tower to each house.
See Verizon's propaganda here:
»www.vzavenue.com/content/WhatsNe···intID=79
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Review by Lerxst2112
member for 5.7 years, 64 visits, last login: 14 days ago
lodged 3.8 years ago
- Playa Del Rey,Los Angeles,CA
- $29 per month
- about 5 days
- Verizon
- "It's usually better than dialup"
- "Slow, Tech support not helpful."
- "If it wasn't the only thing available where I live I'd drop it in a heartbeat."
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Unfortunately this is the only option where I live. I'm too far from the CO for regular Verizon DSL and there's no cable provider in the area.
I ordered the 3mb/768k package for $29 a month with no contract. They initially subscribed me to 1.5mb server with a 12 month contract but I was able to clear that up with 2 phone calls. I was promised a $5 credit for my trouble but I have not seen it on my bill yet.
The supplied modem is a Westel 6110.
The real problem I have with this service is the wildly fluctuating speed that I get. Sometimes I'll get very close to 3mb, and other times, such as for the last 3 days in the evenings I'm lucky to get 500k. Latency is also very high and there are an abnormally large number of hops in routes to places very close to me.
I've called tech support to ask about the speed issues twice now. The first time the person was helpful enough and confirmed that I was not receiving the package I had asked for and told me to call sales to clear that up in the morning. She also told me they have 12 T-1s to my apartment complex and that they were all completely saturated and that she would put in a request for them to review their capacity. I resolved the incorrect subscription issue the next day and things sped up for a few days so I assumed all was well.
The second time I called tech support to ask about my speed issues the person was generally not helpful at all. She told me "We don't guarantee any speed" and told me that she didn't know if the capacity review was going to be done and even if it was it would take at least 3-6 months before anything was done. She also offered to send a tech out with his own computer to test the speed but I declined since they would charge for the visit and since the tech would be coming in the daytime when everyone is at work the speed problem would likely not exist. She told me nobody else is complaining so it must be something wrong with my computer even though I told her that I do get full speed sometimes. She also verified that all of their T-1's were saturated again. This isn't surprising to me since my apartment complex is large (> 100 apartments) and this is the only broadband available. 18mbits only goes so far...
I'm considering downgrading to the cheapest package since it's rare I exceed that speed during peak hours and I hope I'll be moving soon to somewhere with better choices.
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Review by billyj6
member for 5.1 years, 9 visits, last login: 4.9 years ago
lodged 5.1 years ago
- Arlington,Arlington,VA
- $32 per month
- (6 month contract)
- Verizon
- CLEC party: Verizon
- "Quick installation, good web support"
- "Low speed, high latency, high price, blocked VOIP"
- "No frills basic DSL"
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VerizonAvenue (»www.vzavenue.com) is former OnePoint Communications (»www.onepointcom.com). This service should not be conflated with Verizon Online DSL.
For background information on the service, please take a look at the following article:
»www.isp-planet.com/cplanet/busin···nue.html
I am a Comcast Cable subscriber, but I recently tried VerizonAvenue as they were running a 30 money back guarantee special offer. I wanted to compare the service with Comcast and switch, if the service was better.
Result: VerizonAvenue service is worse, and more pricey than Comcast Cable.
Comcast Cable: ~$45/month, 6Mb/s down, 384kb/s up.
Verizon Avenue: ~$32/month, 1.5Mb/s down, 384kb/s up.
Technical issues with VerizonAvenue that I ran into within a very short time (in no particular order):
1. Connection speed: VerizonAvenue sells you a nominal 3Mb/768kb connection, however, the speeds are capped to match the DSL speeds Verizon Online DSL offers in the area. In my area, the cap was 1.5Mb/384kb. Actual speeds were about 10% below the cap (this is normal). Note that Comcast offers a higher speed tier (8Mb/768kb) for a little extra ($10), VerizonAvenue does not.
2. Much higher connection latency: my Comcast gateway is 6-8 ms round trip, VerizonAvenue was around 30 ms. Of course, the gateway round trip does not mean much, but a quick test showed that there was a consistent difference of about 20-30 ms to several sites that I pinged.
3. My VOIP phone (packet8) works like a charm with the Comcast connection. The phone adapter did not initialize when connected through VerizonAvenue. Inspection of the firewall connections revealed the phone was consistently stuck in the initial handshake to packet8.net. This is not surprising, Verizon does not want you to use a cheap internet phone instead of their much more pricey land line.
4. Both Comcast and VerizonAvenue give you a dynamic IP. In reality, Comcast IP never changes, it stays the same for months, even years, across cable modem resets. VerizonAvenue dynamic IP changes upon every DSL modem reset, and it is possible it would change after the lease expires (2 - 3 days).
5. Comcast includes 2GB worth of newsgroups a month, as far as I know, VerizonAvenue does not offer any newsgroups access.
Bill
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