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Review by jinlee71 
UPDATED: 262 days ago
member for 9.1 years, 39 visits, last login: 262 days ago
 San Francisco,San Francisco,CA
 $39 per month (12 month contract)
 about 35 days
 SBC
 "installation not too bad, no reliability problems"
 "connection speed sux, was told 384 minimum, but turns out 384 max"
 "pissed off about speed"
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installation not too bad, no reliability problems
connection speed sux, was told 384 minimum, but turns out 384 max
pissed off about speed
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Review by Jacob
UPDATED: 6.7 years ago
member for 9 years, 3069 visits, last login: 6 days ago
Los Gatos,Santa Clara,CA
Contract price not specified.
"-"
"-"
"-"
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n/a
[2 years later, flashcom has long since passed away]
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 Review by jay1214
UPDATED: 8.4 years ago
member for 9.5 years, 697 visits, last login: 2 days ago
Rochester,Oakland,MI
Contract price not specified.
Ameritech
"None"
"Where do you want me to start"
"FLASHCOM SUCKS"
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I am going to make it short I signed up for flashcom over 4 months ago I was told that flashcom had service in my area first off they took 103.38 from my account for a depsoit when I called to find out what was going on with my account they told me they never got the depsoit that was 2 months later and when I sat on hold for over 1 hr at a time they told me I had to fax proof of them getting the depsoit after I did that the same day I called back and sat on hold again for 45 mins they said they never got my fax and told me to resend it which I did and never got a call back so I sent email to flashcom 2 days later i got a email from flashcom stateing that we cannot provide you with service so now I am screwed out of my 103.38 DO NOT GET FLASHCOM the service SUCKS I sat on hold for hours on end UPDATE: After many hrs on the phone and many emails later I did get my refund of 103.38
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Review by ericwfrost
Posted: 8.5 years ago
member for 8.5 years, 12 visits, last login: 8.1 years ago
Chicago,Cook,IL
$110 per month (12 month contract)
about 180 days
Ameritech
CLEC party: NorthPoint
"months of free service"
"trouble with install, intermittent service"
"perhaps not bad for 1999"
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OK, I realize these people have been bankrupt for several mos. but I just want to reiterate how much this company sucked. I am having problems with installation now, but it's a cakewalk so far compared to the problems I experienced with installation back in 1999.. several pointless visits, phone calls and finding out that my installation had been "on hold" a few times when no one had contacted me were only the tip of iceberg.
Also, service was *very* intermittent the first several months of service but I did get them to credit me one month--it had been down several times amounting to about 15 days. They would always blame a problem at Northpoint.
On the upside I think the last time I was billed was like Oct. 2000 and I received service through Northpoint cessation of service at the end of March, 2001.
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Review by K7FE
Posted: 8.6 years ago
member for 8.6 years, 6 visits, last login: 5.9 years ago
Thousand Oaks,Ventura,CA
$39 per month
about 25 days
Verizon (ex GTE)
CLEC party: Verizon (ex GTE)
"Cable modem is faster than 56k phone modem"
"off line at times and slow other times, cannot achieve DSL speeds."
"The speed degrades with more users, more users is good for Verizon & bad for me"
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The speed tests at dslreports.com, 2wire.com or msn.com show that my cable bandwith (speed) varies with the time of day (i.e. user volume). Speeds that I have been recording are: 227kbps down 167kbps up
202 & 141
351 & 177
217 & 135 .............................and so on.
So when do I see "DSL like" speeds of 760kbps ?
My neighborhood has a computer in every home, Verizon needs to break up the user nodes into smaller areas so that fewer people will be on each node, thus assuring that people on line will have faster internet access. Verizon Customer service told me that I should expect minimum cable modem speeds of 300-500kbps. My speeds seldom hit the 300kbps Verizon "minimum speed"
So what to do??? I'm now shopping for a true DSL service that works in Thousand Oaks, CA - - - - - - - Any suggestions?
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Review by mumbo1
Posted: 8.8 years ago
member for 9.3 years, 17 visits, last login: 8 years ago
Pleasanton,Alameda,CA
$41 per month (12 month contract)
about 30 days
"Filed chapter 11"
"Where do I start?"
"Run away from these guys!!"
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These guys are the DSL providers from HELL!! Over a year after I have discontinued my service, they are STILL billing my American Express monthly. I have conected their customer service and accounting departments and written letters to their president -- next month, there's the bill again. Wait time for support is at least an HOUR.
The real kicker is that American Express says even if I cancelled all my cards, since I gave Flashcom approval to bill my card, they will continue to send me bills.
Class action suit, anyone??
Ric
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Review by prefont
Posted: 8.8 years ago
member for 9 years, 81 visits, last login: 2.9 years ago
Glassboro,Gloucester,NJ
$49 per month (24 month contract)
about 17 days
Verizon
CLEC party: Covad
"Good Setup Coordination"
"OVERBILLED / NO CUSTOMER SUPPORT"
"THEY SUCK!"
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The have overbilled me 4 months in a row for a second IP address that I DID NOT order. I can not cancel my service or get a refund or even update my billing info... I am thinking of just cancelling my credit card...then maybe they will have to contact me!!!
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 Review by Dude
Posted: 8.8 years ago
member for 9 years, 2135 visits, last login: 3 days ago
Chicago,Cook,IL
$49 per month (24 month contract)
Ameritech
CLEC party: Covad
"Tech Support (when you can get ahold of them)"
"Everything they aren't that helpful"
"Get A Regional DSL provider. Like MSN DSL or AOL DSL."
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I ordered Flashcom DSL service on January 3rd 2000. They emailed me and said my local telephone company (Ameritech)has received my order for a DSL line and will be running it on Febuary 15th. Well Ameritech rang the doorbell at 7:45AM and said they were here to run the line for Covad. 15 minutes later the Ameritech Technician called for me and gave me my circuit number. He said the line was up and ready to go. All I needed was for Covad to come out and I was set. Anyway Covad calls me to tell me that they will be out on Febuary 20th, which they were. The tech installs the modem and he can't get the line to sync in. So he calls and has them run tests on the line. They have me at 13,000 feet from the CO! The Covad tech said they would schedule a vendor meet with Ameritech and solve the problems. Anyway two weeks later an Ameritech guy shows up on my door step and tells me he is here for a vendor meet. I said ok come in, but I have no notification from my ISP that you and Covad would be here today. He says he is sorry for any inconvience and continues bashing Covad about how bad they are. I call Covad to see if the tech had an ETA and they said he will be there when he can! So the telco tech gets on his phone and calls and they told him the same thing! Could you believe the nerve of them! The tech says since I have had so many problems he would look at the line for me and see what he could do. He ran a test on the line and determined that I was 1,000 feet from the CO (which made more sense since they were 3 blocks away). He opened up the DSL Jack to Notice that the wiring wasn't connected! He said he would get a ISDN jack out of his truck and see if he could get this service up and going for me. 5 minutes later I am downloading at 20kbps (which is better than dial out). The telco tech said they would be billing Covad $125 for the ISDN jack installed. I laughed and he gave me his name and told me if Covad tried to pass the charges on to me to call him and he would see what he can do. I received no charges from Covad or Flashcom. After calling Flashcom for 4 weeks I finally got a confirmed date that Covad would be out here. Well a Covad tech came out and repartitioned the line for a higher speed for the inconvience Flashcom caused. He installed a new router and apologized about the first tech who came out and left. He told me that Flashcom was billed for the ISDN jack and for a no show and I just laughed and said thanks. He said Flashcom is the worst company he has installed service for and he said Earthlink has way better support for customers and technicians. So I think Flashcom got what any dumb company gets when they don't help their customers. Nothing in the end. Static IP.
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Review by retiredroy
Posted: 8.9 years ago
member for 9.1 years, 734 visits, last login: 1.9 years ago
Upland,San Bernardino,CA
$49 per month (12 month contract)
about 23 days
Verizon (ex GTE)
CLEC party: Covad
"none now"
"speed varies greatly"
"terrible company"
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Flashcom has been a pain in the rear the past month, my service is going down every day for 2-3 hours. I was down for about 18 hours on 1-1-2001. Every morning when I turn on the computer about 0530 hours the service stops after about 15 minutes and for the next hour or two it constantly goes out for 3-5 minutes at a time. Have tried to call Flashcom 5 times but hang up after 30 minutes when no one answers the phone. 3 emails have met with negative results. I'm about ready to cancel the service and pay the stinking early cancellation fee (service began 6-21-2000) just so I can get something I can depend on. If anyone can recommend a decent DSL service for the Upland Calif area I would greatly appreciate it. The only good thing I can say about Flashcom is that it only took 23 days from my first call to order the service to the final set up by Covad.
I also would like to know if I should turn off the modem during the night, I usually keep it on 24 hours a day,
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Review by specialagent
Posted: 8.9 years ago
member for 8.9 years, 4 visits, last login: 8.8 years ago
Martinez,Contra Costa,CA
$49 per month (12 month contract)
about 24 days
SBC
CLEC party: Rhythms
"Installation went just as planned"
"The Damn ISP couldnt honor their part of the contract"
"Do not do business with these people!!!!!"
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Do Not do business with Flashcom People!!!
Heres why.
i ordered dsl from flashcom, at a speed of 1.5/384 for $39.95. The telco tech discovered there was a load on the line and so i was unable to recieve ADSL. This doesnt make since, i reside 14,600 ft from the CO. So i was offered a lower speed of 144/144 IDSL for $10 more a month. I took the deal because anything is better than my damn 28.8 modem. OK so the install went smooth from there. Rythms did the physical install of the modem. Their tech was awesome and had me up and running in a few minutes. The next four months were a breeze. the dsl went out 1 time due to rythms which was fixed in 5 min.
Now Flashcom has decided that they are going to kick off all of their rythms members and i think Northpoint members as well but im not sure. They have slammed us into joining earthlink. i personally believe that earthlink has bought these members from flashcom. Earthlink has to be the worst isp in exsistance. Flashcom has decided they are going to cancel their business members who use rythms as well. I really wish i could get a hold of the guy that did this, so i could let out the RAGE!!!!
so here i am scooting along on my 28.8 once again. damn im pissed.
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Flashcom
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