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Review by jrivera86 
Posted: 2.8 years ago
member for 5.1 years, 14 visits, last login: 1.6 years ago
 Dorado,Dorado,PR
 $59 per month (12 month contract)
 about 5 days
 "They offer Cable/Internet and VOIP with reasonable pricing for PR"
 "Service and reliability is terrible"
 "If I had another ISP with cable modem service in my area I would have switched"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
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Contract speed is 1Mbps for $59.99, rather expensive but on par with other ISPs offering same bandwith in Puerto Rico. They use DHCP...
My experience with Liberty is very erratic.. everything may work fine as promised for a couple of months and then everything goes down...bandwith shrinks as low as 25Kbps at peak hours (7:00p.m.-11:00p.m.) and sometimes they can be down for as long as 2 days.
You have to make as much as 8 service calls sometimes for any problem in the area to get fixed and customer service personnel and pc technicians are not that knowledgeable...you know more than them when they go to your house to cover a service call...last time they switched me to a static IP address in order to solve a problem that lasted from November 26th, 2006 up to December 29th 2006. That seemed to solve the problem for now, but they went down again for 2 days 3 days ago, and the service was down in many areas they cover in Puerto Rico. I have to stick with them because DSL is not available in my area and Onelink (previously Adelphia) does not cover my area nor does Satellite or Centennial wich has instant internet (a modem/router thru wireless signals)
Followup comments:  NelsonN
join:2002-04-19
Hatillo, PR
clubs:
| Liberty's awful service "nor does Satellite"
Where do you live on the Island that satellite doesn't reach you? I had satellite from 2002 to 2006, I switched to Liberty. Liberty has turned into a nightmare. Satellite was a lot more reliable but the limits imposed on downloads and the ping times due to lag was awful.
As soon as I can I will be looking into Aeronetpr.com | |
| | Arnaldo
join:2007-04-03
Vega Alta, PR
| Re: Liberty's awful service hello everyone, Well I was about get Liberty but I saw what you guys say and I'm changing my mine, I really Don;t know... I'm looking for something fast to play Online and well Dmax got this 2048Kbps/512Kbps thats the most high offer but I think like for only 2048Kbps for 84.95 box a month , Its a little high huh lol, and well I been looking if I can get T1 connection , I know is gonna be like 100 or 300 box a month but after they supply a good service Im alright , I found this Company called caribe.net they supply T1, and im calling tomorrow for price, but anyways Thanks to let me know about Liberty , by the way the reason why Liberty sometime had problems is because have too much clients and too much areas too supply thats why it goes show the connection though. Well LAter. | |
| 
rbomar
| Liberty SUCK Bueno amigos !
les digo q 100pre he tenido problemas con liberty. SIEMPRE !!
los leo a ustedes y es como si me estubiera leyendo yo mismo !
El problema que tenemos es que ninguna agencia regula eso en PR, Ni la junta reglamentadora, ni DACO, NADIE !!!!
Cdo hayan leyes q les exigan entonces podemos joder a Liberty.
»www.libertypr.net/rbomar | |
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Evildinotrium
| Liberty Cable Apesta Soy Cliente de Liberty of PR hace ya 3 años y les puedod ecir con certeza que es la gran mierda. El servicio ellos te lo ponen muy bonito 100 veces mas rapido que dial up 10 veces mas rapido que dsl y blah blah blah blah pero enla realidad sigue siendo un servicio deficiente uno de los mas inextables y para jugar online es totalmente imposible. Solo puedes jugar en determinadas horas y despues de las 12 am para que almenos obtengas un ping de 100 que te deje jugar sin tanto lag.
En mi caso soy usuario de 512k y si logro bajar a 30k transfer rate es un milagro cuandos e supone que baje almenos unos 60k pero que se le puede hacer llamarlos es como perder el tiempo todo lo resuelven con un reatart al modem y ya. Aveces te dejan esperando hasta 30 minutos y no cojene l telefono demostrando su ineptitud y deficiencia. Se olvidan de nosotros que practicamente somon los que les pagamos el sueldo pagando por un servicio pesimo pero ya algun dia caera alguna ley y entonces si los vamos a joder por pillos.
Eso es todo
Pequeña descarga ahora me siento liviano! | |
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Liberty Cablevision of Puerto Rico Ltd.
