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Review by Doclocke 
member for 6.8 years, 4 visits, last login: 1.7 years ago
lodged 5 years ago
 Leavenworth,Chelan,WA
 $37 per month- (month by month)
 about 1 days "Advertised speed is 3 Mbps; tested speeds are usually 4.5+ Mbps. Cost is far below Charter, my former ISP." "None so far. Used this ISP for only one week, so too early to tell." "Glad I switched. Charter sucks - overpriced and slow."
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I switched to Kvalley, in Ellensburg, WA, as my ISP when Charter Communications raised my monthly charge to $40, plus $5 for modem rental. That was for an advertised 384 Kbps connection, which was rarely more than 325 Kbps, and I was plagued with frequent outages. My biggest gripe, though, was that Charter's so-called "customer service" was staffed by people who spoke broken English at best, and gibberish as a matter of course.
I am paying Kvalley $37.50/month for 3 Mbps, but routinely test above 4.5 Mbps. There is no charge for use of the modem. In addition, technical support is handled by a local person who actually speaks English.
Although this has not been an issue so far, Kvalley's technical support is available only five days per week, during normal business hours. Hopefully, I will have no need to contact the company on weekends or at night.
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