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Review by dplantz 
member for 11.5 years, 4475 visits, last login: a few hours ago
updated 18 days ago
 Roslindale,Suffolk,MA
 $62 per month- (24 month contract)
 about 1 days "Unlimited wireless connection" "Contract Service." "much better than 3g wireless when you can get signal. New tech so your milage will very"
| Pre Sales Information:
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Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
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Update. I dropped the Overdrive for Verizon LTE . I pay my bill to Sprint but this a review of the 4g wimax from Clear not Sprint. I love the fact that its unlimited. Coverage is getting better by the week as more sites are powered up and new back haul is installed. Speeds in Boston are much more stable now. Getting 4 to 6 meg downloads and 900 or so uploads. Signal levels are also better.
The overdrive wifi device is rock solid now. I had it replaced. I had a defective one. This is my backup to my RCN modem. I tried the home modem, had horrible speeds. My Overdrive works fine for backup use, I just wish it had an eathernet port.
Comments:
 | | One solution to Clearwire problems Well I really wanted this service to work. I don't need a superfast connection, just reliable and enough to stream video. Got the cpei 25725 Motorola set up and working within minutes. Very easy and was initially excited...AND THEN the monster came out of the cage. The connection kept dropping and I had to reboot the modem to get it to work again. This would happen several times a day. ARGH... I was pulling my hair out. Sometimes my speeds were good but other times they slowed to a crawl. Tech support was in the Philippines, unintelligible and were definitely reading from a manuscript. No help here whatsoever. Tech support gets a big 0 in my opinion.
Then I decided to try and solve the problem myself. I spent hours combing the internet for solutions and kept reading the same thing. If you don't have a good signal you will get slow, spotty service. This had to be my problem! I was in an a spot that was included in the service area but had just about the longest possible distance to all available towers. (I got two to three lights on the modem) What I needed was an antenna. The modem does not provide a external connection but I did more research and found a hack that allows an antenna to be connected and I immediately got a no drop connection with higher speeds.(full five bars and good speeds)
If you are having problems with Clear get an external antenna hooked up and put it on the roof as high as you can. Now I know I shouldn't have to do this but Comcast pissed me off so bad I was willing to spend the $250 on the project so I never have to deal with them again. The nicer part of this is being able to take the modem to my boat and use the internet there as well!
While being initially frustrated by the problems I am very happy with the service now and hope that a Clear employee sees this and makes the suggestion to place an external antenna connection port on future modems. Then they could sell accessories as options in spotty areas and make more money! | |
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Review by barterpc
member for 5.5 years, 1 visits, last login: 27 days ago
lodged 27 days ago
- Jersey City,Hudson,NJ
- $50 per month
- ""Great Connection, High speeds 7mbps at slowest w/ .5 mbps up""
- ""Did away with alot of the bundle deals i.e. 2 services for $60, they need to go back to them""
- "Great service on average for getting off the grid, especially if you're in a sprint service area.""
| Pre Sales Information:
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(ratings well above consensus)
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It's a great service. It does not deliver the absolute consistancy of Cable. But the difference is only minor, within only a few m/s of ping. Of course as with all Cell type service this depends on your proximity and line-of-sight to towers. Luckily I live in a highly populated area that's surrounded by towers. I get an average of 7-9 mbps down and 1 - 1.25mbps up. Many people mentioned speed caps. But so far I've tested the connection using several means and downloading gigs of data. So far no cap or ceiling. I would say it's one of the best home replacements for those looking to completely cut out cable and the phone company.
Comments:
| | I agree I live in northern New Jersey and I've been using the Clear Apollo Spot for the past two weeks, not a lot, but at my typical usage, and it has been fine. I'm happy with the service. | |
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 Review by PamelaTS
member for 7.8 years, 818 visits, last login: 3 days ago
updated 35 days ago
- Dallas,Dallas,TX
- $52 per month
- (12 month contract)
- about 3 days
- "When Moving the home modem is all you have to move and the service moves with you"
- "Much higher latency than I expected, FAR short of the UPTO claimed max speed"
- "I will likely take advantage of the $15 p/m intro for two months and switch to Cable ugh"
| Pre Sales Information:
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(ratings match consensus)
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I admit I was skeptical going into this. Had been an SBC DSL customer for near on 10 years. The recent rate increase they were putting forward were the last straw.
Information on installation is EXTREMELY spartan. Had to call tech support just to initialize the account. I understand green means saving paper there comes a point when taking it to such extreme is just ridiculous. No where was there any indication what to do setting up my third party router? is this a DHCP setup, or what?
I was supposed to see 6m down and 1m up. I see anywhere from 1.2 - 4.5mb down very inconsistent and the best up I've seen is low 600kb (very briefly). Based on wireless I anticipated higher latency SBC/AT&T I saw 16-19, latency on Clear is 64-97. Pingtest.net scored it a D, before it got blocked!
~~~~~~~~~~~~~~~
Called to cancel, gawd I wanted this to work well. It does work the latency is really high though. The initial sales rep was attempting to use high pressure which I did resist. The second rep I talked to was better, yet it would seem still dishonest. This morning the best rates I could get where under 2.75M down and barely over 500K up.
Customer service wanted to con me into waiting and trying other things with tech support so that my 7 day trial would evaporate. I'm hip to their high pressure BS.
I'm sure that if they would invest in rural towers where DSL is not and cable maybe then this could potentially be a viable option. In the city though where ROCK solid performance by DSL VDSL and even cable exist this is NOT a credible, economical option.
Want a laugh they actually expect you to believe they are gonna run a reliable VOIP service on this shaky connection, and sales was Oh yeah you can send/receive the occasional fax over VOIP. Sales said affirming oh yeah no problem, LOL! No, I didn't try the VOIP add on wanted to see a solid ISP first. There is no way a reliable VOIP is gonna run on the wild roller coaster connection, much less FAX over it.
Not happening, don't believe it.
~~~~~~~~~~~~~~~ 8-17-2011 ~~~~~~~~~~~~~~~
Ok, I moved a slight distance (3 blocks) had issues with AT&T no longer could get the elite tier. TWC had a wiring issue in the building which I wasn't going to pay for.
Giving Clear a second chance a friend informed me since I first tried them they had improved. I did not want a 2 year contract but that what the jerk gave me, Tha'ts ok, that Ccard expires soon I'll use that and the issues I been having since to renegotiate. Oh second tier tech support determined the modem was bad (flaky) expecting a new one today.
Still no way in hell they gonna run stable voice/phone on this and I'm only 5 minutes from downtown Dallas, Parkland Hospital and Love Field airport This is not a REMOTE area just blocks from I-35 the Dallas North Tollway and a mile from North Central expressway
Comments:
| | Nope changed my mind, Canceling and sending this back today | |
| | | | Re: Nope changed my mind, Sad. Mine has worked so far so good. I have occasions it does go down to 1 bar now due to a tower being worked on locally, but the first two days I had 4-5 lights and 12mb down 1meg up. Fast speeds. Even with 2-3 bars I see 5-6 meg down. Their customer service has been great. It sounds like you were expecting more. This is wireless, and you have to be flexible. When you get a mobile card and home card I am fine with it. I can still play games just fine and the ping is around 100 in games which is normal. | |
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Reviews:
 ·Clearwire Wireless
·Clear Wireless
 ·AT&T Southwest
| Dropping off the Clear Modem The UPS store guy says a lot of people in the area are canceling sending this Wi-Crap back. fyi. less than three miles from downtown, no high rises around, and fronts the North Dallas Tollway. Prime area should-a been great. Oh yeah 4-5 bars.
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DLink DIR-655 (a3) fw1.33NA / DAP-1522 (a1) fw 1.21 {1 5ghz ap/1 bridge mode} / Siemens SpeedStream 4100 | |
| | | NO: UNLESS LINE OF SIGHT If you can see the tower, Clear may work. I live one short block over, and one long block down from the Clear tower, and I cannot get 1 bar in my place because I cannot "see" the tower. It really does have to be in your line of sight. Clears return policy is UPS only, you cant take the modem back to any Clear store...and then the phone calls to stop the billing; too much of a hassle.
Listen to me Clear, we want you to work, but if you don't push enough juice through your transmitter, then you have what you have.
Good Grief | |
| Reviews:
·Clearwire Wireless
·Clear Wireless
·AT&T Southwest
| Moved again... Ok moved again several miles out from town, old hood got to dangerous.
New address is a different Clear experience it's blazing fast constant 5 bars. Signal strength isn't everything I think some areas they have crap equipment lower throughput just to put folks off.
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DLink DIR-825 (B1) fw2.06NA / DAP-1522 (a1) fw 1.31 {2@5ghz bridge mode} / Clear Modem series G | |
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Review by kenbr1960
member for 100 days, 57 visits, last login: 3 days ago
updated 36 days ago
- Jacksonville,Duval,FL
- $45 per month
- "Worth the price for me"
- "None so far"
- "Has proven very reliable for me"
| Pre Sales Information:
Install process:
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(ratings above consensus)
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I have UVerse at home but I needed a mobile hotspot to stream slingbox video while at the gym early in the morning and limited use at other times. I needed it to be unlimited data. I was on Sprint for a while but they just canceled their unlimited broadband plans so I went with Clear. I've used it about 2 weeks now and it has been great. As long as they stay unlimited and my speed stays around 3mb down and 1.5 up I think I'll be a happy camper.
Update 1/3/2012 - Have now been using the service for several months almost every morning and afternoon. I've found it to be very reliable and I remain very pleased with the service.
Comments:
| |  Their customer service is bad! It's the worst one ever!
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| | | | Re: Their customer service is bad! It's the worst one ever! I echo your sentiment ... I will never ever go back to them. When I signed up at a KIOSK the man LIED to us about the service being month to month. I cancelled my service last month because I needed faster uploading speeds for work I was doing at home. After cancelling they told I was on a 2 year contract, to which I responded that I was not and never had a contract been mentioned. In fact the ONLY reason we signed up was because we were told there was no contract. After explaining this 3 different times and giving them the name Sean Sullivan and place Burlington Mall in Burlington, MA, they still refused to look into the matter and said I owed the early termination charges. I plan to report this to the BBB and am considering filing a suit. What a joke! I realize this is costing me more of my time, but businesses run on honesty and if they don't they should fail. In addition, until I get this solved I am getting about 4-5 robo calls a day even after I talk with folks, which I am pretty sure is illegal. | |
| | | | I haven't had to contact customer service so I can't really speak to how good or bad they are. I ordered my hotspot and activated it over the internet. I've never even spoken to a Clear employee. | |
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| | customer service I have been waiting for a refund from clearwire for eight months. I have called several times and each time was told that my refund would be here in 7-10 days it has now turned into 8 months. Horrible customer service horrible internet usage. I would love someone to take me serious and honor what they said eight months ago. I would never refer anyone to use this company..  | |
| | | I had to call 3 times to cancel service. 1st time, they thought I said I am out of area for a bit will return, 2nd time cancel at end of billing period, 3rd time was a charm. Every time I called I said I wanted to cancel service because I moved out of area, and cannot access service. One must call over and over and over again to make sure your request is honored. I have no compaints on service when in service area, I have received good service. But when leaving service area, I must end service, and it has been difficult to get across. | |
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Review by alexintexas
member for 9 years, 634 visits, last login: 37 days ago
updated 40 days ago
- San Antonio,Bexar,TX
- $45 per month
- (24 month contract)
- about 1 days
- "It works"
- "Throtling, speed not consistant tho understandable, outside local area now permently being throtled"
- "gets the job done when other major isp's wont! for now"
| Pre Sales Information:
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(ratings match consensus)
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Pre sales of vendors sucks they are/seem clueless. cant buy the modem from these places but you are nicely forced into 2 year contract.
setting up was quick and easy enough, one thing tho before you do any surfing you are redirected to the clear site and your account to verify credit card info and must complete this process before you can get online
Update 4-17-2011
Well it now seems clear has implemented a perment speed cap on all traffic leaving the local area, before i could get advertised speeds to any site, i now avg 1.2 to sites outside local area if i am lucky, tech support is utterly USELESS
Comments:
| | k we'll wait to see the updated review when you get capped  | |
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| | Grateful for crappy service You are paying for 3 to 6 Mbps downloads, and only getting 0.50 Mbps. Clear commits this fraud every day. | |
| | | | Re: Grateful for crappy service I ordered ClearWire in August and got capped for watching NetFlix!! They would not even be honest about why my speed was low until I cancelled. Instead they wasted a few hours running me around in circles. It was not until I cancelled that they admitted to turning my speed down because I was using to much of my Unlimited 4G service..??..what a fraud!! | |
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| | started fast, now throttled We started out good. Was impressed so stayed past the trial period. But just like so many said before. Once past the 30 'return' policy, my speeds went down from near 10mbps to 0.8mbps and staying there. I can't use this for movies etc after all. Don't fall for these frauds. They're almost bankrupt any way. Now I have to have that stupid fight over the cancellation fee. | |
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Review by samo300
member for 2.8 years, 932 visits, last login: a few hours ago
updated 50 days ago
- Suwanee,Gwinnett,GA
- $55 per month
- about 30 days
- "Very good speeds since the tower issue resolved"
- "Tech support"
- "Takes too many calls to resolve an issue. First level not very helpful"
| Pre Sales Information:
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(ratings match consensus)
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I have been with Clear for thirty days now and did not have a very good start. Service was good for the first week, so I decided to add the mobile service. Then the problems started. The connection we very slow in the evenings, glad I did not cancel DSL at the time. After a week of daily calls, the problem was finally resolved after I used a second level email address found on this site. I did not receive a response but was satisfied the problem was resolved. Either they are overworked or second level does not have enough personnel to handle the calls. After a day, the service has been rock solid and speeds are above 4 MB. Clear needs to resolve their tech support escalation procedure to respond to customer's complaints.
Update 2/28/2010: Service has been awesome since the tower problem resolved.
Update 3/7/2010: Service has been rock solid since resolving the problem. Great value for the money.
Update 3/13/2010 System was completely down this morning. Chatted with support @ 6:20 am. System up at approximately noon. Downloads very slow, .57 mb down and .95 mb up. Strange the upload is faster than download. Patience is now starting to run thin.
Does not look like a serious ISP. This may be the straw.
Update 3/15/2010 9:15 PM The ticket I have open with support has not been resolved. Maybe tomorrow and hopefully this week.
Update: 316/2010 Still not resolved. Guess we will be going for 5 days again. Here is the results today, .72 MB down and 1.05 MB up.
Update 03/17/2010 Finally resolved. Call to repair time too long. 8.70 MB down and .95 MB up.
Update3/20/2010 The service has been great since resolving the microwave issue at the tower. Everything was great except download before repair. I am not getting between 6 and 12 MB. This is the best it has ever been.
Update 3/29/2010 The service is still great with home and mobile. I guess they have a few glitches to work out in the system.
Update 10/20/2010 The service has still been rock solid except for one outage. Clear support has not improved since the original issue. If Clear wants to be your ISP, they need to improve problem resolution time to hours instead of a week. Tech support leaves a lot to be desired in there diagnostic skills.
Update 12/19/2011. The final straw. The tower throughput dropped to .5 mb. As usual, the tech support person wants to diagnose your PC. I worked in the wireless industry for too many years and never were they able to find an issue with my PC. I have always wondered how many time their script was successful resolving the issue. Dissatisfied with the phone call, I cancelled my service with Clear( Strike three ). Since I was not on contract, there was not much the support person could say. I was proud to be a member of an award winning support desk and I have confidence Clear will never be in that category. From the outside , it appears that Clear support waste too much time trying to make the problem yours instead of diagnosing the problem. Not sure if I will go to Charter or stay on slow IFITL. If only Bellsouth had finished the upgrades they planned before AT&T purchased the company.
Comments:
| | Paying for 6mb/s, getting 2mb/s | |
| | KUBATIC
join:2010-03-26
Mount Prospect, IL | Re: Paying for 6mb/s, getting 2mb/s You're paying for UP TO 6Mb/s not for 6Mb/s.
Ask or Read first, than complain. | |
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mpuv3y
join:2009-11-06
Muskogee, OK | very good  very good | |
| | samo300Premium
join:2009-03-28
Suwanee, GA Reviews:
·Clearwire Wireless
| Re: very good Just tell them go to the bottom of the script. I am a wireless professional and the support reponses are not acceptable. Customers require response for the service they are paying for. Cable and DSL are way ahead of Wimax and if they want to be serious they have to make their serive stand out. No service and they will not be around long. | |
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ernliz
join:2001-11-25
Abilene, TX | Your foolish rating! samo, if you are so dissatisfied with Clear now, why did you keep the 70% rating, which is in the best-rating category here?
Good grief, I just don't understand.......... | |
| | ernliz
join:2001-11-25
Abilene, TX | Re: Your foolish rating! Thanks for the rating change. It's good policy to show it like it really is! | |
| | | samo300Premium
join:2009-03-28
Suwanee, GA | Re: Your foolish rating! Sorry. That was when times were good. I changes the rating to show my overall experience. | |
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| | have had nothing but problems with clear | |
| | | clearly sucks I hate clear. On youtube all u get is buffering. I cant enjoy anything and i hate them for taking my money. | |
| | |  slow connection
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Review by tagar
member for 7.6 years, 488 visits, last login: 50 days ago
updated 50 days ago
- Souderton,Montgomery,PA
- $22 per month
- (2 month contract)
- about 3 days
- "Faster and cheaper internet than verizon."
- "Had to cancel their VOIP service"
- "Fast Internet, Low price and no wires to knock out in storms."
| Pre Sales Information:
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Services:
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(ratings above consensus)
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12/15/11
Moved into Lansdale and just moved my Clear modem with us. The tower in Lansdale is not to far away and I seem to get 2+ down. At that speed HD Hulu and Netflix is choppy but regular resolutions play just fine.
03/14/11 Cancelled Vonage
Cancelled Vonage. Ive never had a good outcome with VOIPs. I dont know if this time it is the same issue that prevented me from getting a good signal with CLEARs VOIP or not. I upgraded my TMobile minutes to account for not having the VOIP line to fall back on it worked out to be around the same cost if not a bit cheaper.
As far as CLEAR goes, its smooth sailing. getting around 5 down.
06/07/2010 Modem issue
4 days ago i dropped from 5/4 bars down to 1/2 bars and reseting modem. I called Saturday and told them what I had done already. They did some quick checks on any other reports(none) and then pulled my modem info. They decided to send me a new modem. It looks like it is the newer M series. I should have it tomorrow and will report back.
Vonage- Vonage is running pretty poorly as of late. Lets see if this new modem helps at all.
02/25/10 Speed Tests
SpeedTest.net has me at 7.7 down: »www.speedtest.net/result/728932366.png
DSLReports has me at about 2 down.
02/19/10 No problems in the Snow Storms last week.
Just note here. Verizon DSL used to drop out when ever we got a thunderstorm and I am pretty sure that it would have dropped during the snow storms last week.
Clear stayed strong through both storms.
01/17/10 Vonage running well on Clear
No problems and Vonage is running with out a problem.
Latest speed test:
Speed Test #85232564 by dslreports.com
Run: 2010-01-17 20:02:00 EST
Download: 2991 (Kbps)
Upload: 902 (Kbps)
In kilobytes per second: 365.1 down 110.1 up
Boost: 3026
Latency: 61 ms
Tested by server: 4 flash
User: 1028287 @ dslreports.com
User's DNS: clearwire-wmx.net
Compared to the average of 104 tests from clearwire-wmx.net:
* download is 44% better, upload is 97% better
12/30/09 Solid since Tower issue was fixed and Vonage is hooked up.
I have not had any issues since the Tower issue was fixed. The service stayed up through the last couple wind storms. I have been getting about 4down and 1 up. I just hooked up Vonage and it just worked. I wish the Clear VOIP would have worked out and I could have kept just one bill but what-evs...
12/24/09 Clear VOIP cancelled
Now that my internet issues were cleared up, I called to see about the VOIP. Turns out the signal is not strong enough to support their VOIP. Funny i have 5 bars 4 down and 1 up. Anyway they said it would be fixed in the future but they had no ETA for that. So they let me cancel with out any fees and I got credit as well.
I don.t want to go back to Verizon just yet so I signed up for a trial of Vonage. It might do the same thing as the Clear VOIP but I don't have much to loose at this point.
12/23/09 Up and running again
So late in the evening I noticed that the tower that is closest to us disappeared from the modem status screen. This morning it was back and so were the smooth speeds. 3+ up and around 1 down. Thanks Clear tech peoples. Now lets get the VOIP working...
12/22/09 Clear Tech Came out to take a look.
So the Clear tech came out to the house to try to narrow down my issues(connected but down speed is slow and up is not there to .50up). My modem appears to at least be keeping connected with 5 bars but the speed issue is still ongoing.
Tech was really able to tell what was going on and answered questions I had about the info shown on the Modem home screen. We could see that I was connected to the closest tower, .5 miles away. He has something that converts the BSID number into a number that the towers are labeled with for them. Plus he has a map of the tower locations and the speeds they are supposed to send at. I was surprised to see so many towers (around 5) in the mile to mile and a half range way out here n Souderton.
So he was getting 7 down with his USB modem and then the horrible.5 up speeds that seemed to be messing with everything. He tried a different modem and took screen shots of various speed tests and of the info in the modem settings page. He was going to go do a walk around of the tower. Apparently they are not allowed to actually reset the tower or anything else but they can look for obvious issues going on (things unplugged). He has to submit a report to the RFF group and they will see if they can do something via remote access.
I asked about getting a credit for the down time. I get a week from today or until they fix it plus he will have notes in his report to use for the previous downtime. He said that CS may call when the RFF group has looked into it but that he always tries to call his customers once he finds anything else out.
12/17/09 Back down
I got home yesterday to slow speeds. I reset the modem and we were getting 3 to 7 down but the speed tests never started the upload side of the tests. later in the night the modem just started its light show, meaning it was not connected. As of today my wife said that it is still down.
12/13/09 Back up
the Modem came back online at full strength this morning and has been going since.
Speedtest.net says I am getting about 7 down to Philadelphia.
The tools here say: 2 to 3 down.
Im not sure why they are so different.
Now I need to figure out why the VOIP calls drop after 15 seconds.
12/11/09 From what I gather via Twitter is that there was a big outage in the Philly market. I kind of feel better knowing it wasn't just me and my nearby tower.
12/11/09 First big outage
It was super windy in my area over night and from about 7 till this morning I had no connection and only spotty connection early this morning. I have to wait till i get home to call, lets hope this is not the norm or my wife (stay at home, homeschooling mom) will not be a happy camper.
12/01/09 Phone and router issues resolved
So I called CS after not being about to resolve the "I can take but not make calls thing". Turns out that the last time I called, they had me plug in the wrong phone adapter. I plugged the correct one in and calls are coming and going.
I figured out the wireless router hook up as well. I had private lan turned on and the router was not giving out the right IP range. If anyone needs me to I can help with settings. It would be nice to get a better router but this will suit my needs for now.
So now my wife can put the phone to the test since she is home with the kids during the day. The one thing I would like to do is get a 5.5Ghz phone. The one we have now is 2.4Ghz.
I moved my modem up to the top shelf of the desk and now instead of 3 to 5 lights it is a pretty solid 5 lights.
If everything goes well I will cancel Verizon at the end of the week.
-=-=-=-=-=-=-=-=-=-=-=-
11/30/09 Wireless router issues
I am having some issues with the Westell 327w router. It seems to limit IPs or cuts some out. I think this is just a router issue and nothing to do with Clear. If anybody has suggestions or needs info to give suggestions send me a message.
11/28/09 :: Full Success
I checked my Phone adapter and the phone line is lite up and I can get on the internet via the router. I did a couple test calls and we are ready for a week of testing.
11/28/09 :: Partial Success.
I had to wait a day for the equipment because of the Thanksgiving Day holiday. But pretty early on Friday I got the Modem and TWO phone adapters. I called support but did not have time to get into set up at that point. Later in the night I hooked up the Modem and connected it to my Westell 327w Wireless modem\router from Verizon and had that working with just a couple hiccups. I was trying to configure things but then found that the 327w and the Clear modem worked everything out on their own.
The Two phone adapters turned out to be an issue. After trying both of them and trying t activate them on the web I had to call tech support. It sounds like neither one of them were attached to my account. He opened a ticket and asked that I try it again in a day or so.
As for my signal. I haven't done to much moving around of the Modem and it blinks between 4 and 5 bars, once in a while dropping to three if I push it back were I would really like to hide it. I run a bunch of speed tests and it is getting between 2 and 3 down. Keep in mind that I am maybe a Mile from the tower too. I was only getting 1.2 or so from VZ DSL.
As long as the phone quality is good I'm going to consider this a win. I couldn't get these internet speeds (unless I did fios which I'm not sure i can get here) and unlimited calling plus DSL was up around $80 or $90.
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
11/25/09 :: Jumping from Verizon to Clear.
I found out the tower was less than a mile away even though we are a good 50 minutes from Philadelphia.
I ordered the internet and phone bundle $50 for life. Plus I am leasing the modem for $5 a month.
Start up total was $70. First month service($50)+lease ($5)+buying the phone adapter($15 special)
I let them pick a new phone number for me.
Estimated delivery for Black Friday 2009.
Comments:
 Smile__Premium
join:2008-10-10
New Freedom, PA | Service How is everything going? Did you get service at one of the Clear Stores in Philly? | |
| | tagar
join:2004-06-21
Souderton, PA | Re: Service Haven't had an issue since they fixed the problem at my tower. I am just updating my review now. | |
| | tagar
join:2004-06-21
Souderton, PA | Forgot to answer the 2nd part. I ordered my service over the phone. | |
|
ssmitty
join:2006-09-05
Charlotte, NC | Modem access I'm curious how you got the password for your modem. I got no instructions on it. | |
| | tagar
join:2004-06-21
Souderton, PA Reviews:
·Clearwire Wireless
 ·Vonage
| Re: Modem access I found the password while looking online. I found out from calling CS that they really don't want you to log into the modem. Kind of weird since there is a lot of stuff in there. They don't even have you log in to the modem to trouble shoot or find things out. | |
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| | password The password is . . . . .
motorola | |
| | tagar
join:2004-06-21
Souderton, PA | Re: password It might be mean, but I wanted to make the person work for the password | |
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| | Clear is the worst ever Clearwire suck a$$. I’ve been on 0.08mbps for about a week. No it is not a typo. Not even a 10th of a meg. I was told one thing by the sales person in terms of of price. All of a sudden, no one never heard of the price. The sales person refuses to return my calls. The sped is killing me. They keep saying their working on it or can’t find a problem, or it take forever for somebody to call you back. Funny how there is never a problem with them billing my card though. I hate this service, it sucks, I would never recommend or refer them to anyone. I’m at the point where I’m asking about just being billed the $200 to get out of the contract, even though its not fair when the service never works. | |
| | | | Re: Clear is the worst ever Clear Wireless did the same thing to me. Sold me on one price and service. Lied to me about it being unlimited and then charged me for going over their limit (which i went over their limit in two days.) Was upgraded to unlimited usage by what SEEMED to be a very helpful customer service rep. However he just told me a price and then charged me $15 a month more than was promised. I was even supposed to get a monthly $5 credit which never happened. I am stuck with a two year contract and they are nothing more than theives. The last custuomer service rep i delt with kept calling me Dude. Sorry i don't pay money to be called dude. They are an AWFUL company. NOBODY should ever use them. | |
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| | Clear I have had clear in San Antonio since October and had nothing but great service. My speeds are great all around the city, yeah had a couple of hiccups but this is new and quit whining and let it evolve. What do you expect when a new product comes out? Let them work the bugs out great product! | |
| | | | Clear good in San Antonio I have used clear with 4+ USB modem for about 6 months with very few issues which are solved by placement of the modem. | |
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Review by MimCifizzari
member for 57 days, 0 visits, last login: 57 days ago
lodged 57 days ago
- undisclosed location
- $158 per month
- (50 month contract)
- "NOTHING!"
- "EVERYTHING!"
- "AVOID!!!!!!!!"
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I bought the Clear System paid 158$. Went home. It didn't work. At All. I called customer service. They pinged the device blah blah blah the fact is that it doesn't ***** work! Period. It worked fine at the store and I was sick of hearing some guy asking me if I was sure my ****** computer was on!! I brought it back to the store in about 2 hours. I paid in cash but will they return your cash? NO! It doesn't matter if you just handed them the cash 2 hours before. They assured me it would be credited to my debit card in 3 business days.
Never happened. Today I got a call from some guy saying they would like to send me a check. I was like "What do you mean? It should already ben on my debit card" He said that was misinformation....THEY are the ones who gave me the "misinformation"! Then when I got irate he hung up on me.
I should have read the reviews first. It seems like people have nothing but aggravation with these people.
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Review by paulbosborne
member for 63 days, 0 visits, last login: 63 days ago
lodged 63 days ago
- Houston,Harris,TX
- $95 per month
- (24 month contract)
- about 1 days
- "NOTHING"
- "TAKES FOREVER EVEN TO DOWNLOAD A MOVIE."
- "REDICULOUSLY SLOW SERVICE"
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DL AND UL SPEEDS BOTH AROUND 1.4 mb/s. VERY UNRELIABLE SERVICE. I HAVE 4G/3G USB, 4G HOME MODEM, AND 4G HOT SPOT. I'VE HAD THE SERVICE FOR MORE THAN A YEAR NOW.THE SERVICE IS PARTICULARLY BAD IN THE MORNINGS AND EVENINGS. BANDWIDTH IS APPARENTLY SATURATED. WHAT A RIPOFF!
Comments:
 joe
@optonline.net | Ready to go in there with a shotgun I didnt click on the agreement button when I was checking out the sight. I had put my credit card info on it and was contiplating on it. It said I get service in my zip code. When it went through without me clicking on it, I called up Clear and they told me that in my zip code, there was no service. They apoligized after checking their applications and acknowledged it.
and said they would send out the modem with a return label.
2 days pass and I get the box with no return address or label.
I call back and the rep was saying that she was so sorry and would email it to me right away. I wait another day and nothing is in my email. I call them back and tell them, the say sorry and tell me they are resending it in the email. I check my email and get a notice that It will be in my email in 24 to 48 hours. I call them back, and they say sorry. They now want to mail it to me and ask me again for my mailing address. I give it to them. They tell me 24 to 48 hours it will be in my mail. 2 days go by and nothing. I call them back and they say sorry, ask me to read a code on the modem box, and then tell me they havent done anything in getting me the mailing labels BECAUSE It is a customer owned modem. They said I now own it, and cant do anything, and said again Sorry. I am going there now. | |
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Review by dlaughs
member for 364 days, 6 visits, last login: 75 days ago
updated 75 days ago
- Rego Park,Queens,NY
- $45 per month
- "Easy to set up"
- "Low threshold for throttling"
- "Slow and inconsistent speeds"
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I've been using Clear(wire) for over a month now. It was very easy to set up. Most of it was done in store, and you just have to go home and plug the modem in.
Here in New York, my speeds were pretty good for the first 2-3 weeks. My speeds ranged from 2-8 Mb/s, depending on time of day and, I guess, network congestion.
After 3-4 weeks and using a total of about 30-40 GB of bandwidth, I noticed that my download speeds went down to 1 Mb/s. Consistently. I would only download anything at 120 KB/s. This makes Hulu, Netflix, and Youtube hard to watch on anything but the lowest resolution. If you were to try to Skype and browse webpages at the same time, you're out of luck.
Worst of all, I'm using the "Unlimited" plan that they advertise to be perfect for watching videos and downloading large files. And after calling customer service and tech support, that is exactly what they advise me not to do in order to bring out speeds back up to the unthrottled speeds.
Now 6 weeks into using Clear, and with my roommate and I using 60 GB in the last month, my speeds now range between 0.5 - 1Mb/s. It works, but it crawls.
See pictures:
1. »dl.dropbox.com/u/1387561/clearly.png
2. »dl.dropbox.com/u/1387561/throttling.png
Also, the saleswoman lied to me in the store by telling me the modem she sold me was "on sale", when I got home and found out that it was refurbished (and had a much shorter warranty).
So overall, don't get Clear unless you won't be doing anything more than casual web browsing (and not downloading much).
I don't recommend Clear.
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still good here.
