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 Review by PamelaTS 
member for 8.9 years, 984 visits, last login: 1 days ago
updated 5 days ago
 Dallas,Dallas,TX
 $52 per month- (12 month contract)
 about 3 days "When Moving the home modem is all you have to move and the service moves with you" "Much higher latency than I expected, FAR short of the UPTO claimed max speed" "I will likely take advantage of the $15 p/m intro for two months and switch to Cable ugh"
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See my newer CLEAR review; post moving.
I admit I was skeptical going into this. Had been an SBC DSL customer for near on 10 years. The recent rate increase they were putting forward were the last straw.
Information on installation is EXTREMELY spartan. Had to call tech support just to initialize the account. I understand green means saving paper there comes a point when taking it to such extreme is just ridiculous. No where was there any indication what to do setting up my third party router? is this a DHCP setup, or what?
I was supposed to see 6m down and 1m up. I see anywhere from 1.2 - 4.5mb down very inconsistent and the best up I've seen is low 600kb (very briefly). Based on wireless I anticipated higher latency SBC/AT&T I saw 16-19, latency on Clear is 64-97. Pingtest.net scored it a D, before it got blocked!
~~~~~~~~~~~~~~~
Called to cancel, gawd I wanted this to work well. It does work the latency is really high though. The initial sales rep was attempting to use high pressure which I did resist. The second rep I talked to was better, yet it would seem still dishonest. This morning the best rates I could get where under 2.75M down and barely over 500K up.
Customer service wanted to con me into waiting and trying other things with tech support so that my 7 day trial would evaporate. I'm hip to their high pressure BS.
I'm sure that if they would invest in rural towers where DSL is not and cable maybe then this could potentially be a viable option. In the city though where ROCK solid performance by DSL VDSL and even cable exist this is NOT a credible, economical option.
Want a laugh they actually expect you to believe they are gonna run a reliable VOIP service on this shaky connection, and sales was Oh yeah you can send/receive the occasional fax over VOIP. Sales said affirming oh yeah no problem, LOL! No, I didn't try the VOIP add on wanted to see a solid ISP first. There is no way a reliable VOIP is gonna run on the wild roller coaster connection, much less FAX over it.
Not happening, don't believe it.
~~~~~~~~~~~~~~~ 8-17-2011 ~~~~~~~~~~~~~~~
Ok, I moved a slight distance (3 blocks) had issues with AT&T no longer could get the elite tier. TWC had a wiring issue in the building which I wasn't going to pay for.
Giving Clear a second chance a friend informed me since I first tried them they had improved. I did not want a 2 year contract but that what the jerk gave me, Tha'ts ok, that Ccard expires soon I'll use that and the issues I been having since to renegotiate. Oh second tier tech support determined the modem was bad (flaky) expecting a new one today.
Still no way in hell they gonna run stable voice/phone on this and I'm only 5 minutes from downtown Dallas, Parkland Hospital and Love Field airport This is not a REMOTE area just blocks from I-35 the Dallas North Tollway and a mile from North Central expressway
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Review by wfidler42580
member for 119 days, 0 visits, last login: 119 days ago
updated 119 days ago
- undisclosed location
- $50 per month
- "Slower than watching paint dry"
- "never again"
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Got Clear for my home me and my son play games on pc and console and we also watch netflix as far as multi-tasking goes this isp blows we couldn't play a game on the pc and watch netflix on the ps3 at the same time and i starting getting dial up d/l speeds. When we cancelled our service they cut off our service a day before our billing cycle had ended even though it was paid for till the next day. Would never do buisness with them again. Switched to centurylink and never been happier 30 bucks cheaper a month and have not had any issues with it. we are loving the 12mbs with centurylink and would never go back to clear.
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 | | 4 years of making payments on time and Piss Poor Service Clear just cut my internet today after 4 years of dedicated and religiously making payments on time, and sometimes 2 or 3 days before due date, and them delivering piss poor service. I only stayed with them because I thought one day they would try to improve their service, and I could watch streaming video without interruptions. They have got to be the slowest internet provider in the world, one step above dial-up maybe. I would not recommend anyone getting service with them. Stay as far away from them as you can. You have been warned! | |
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Review by ALLENIRON
member for 132 days, 0 visits, last login: 132 days ago
lodged 132 days ago
- Odessa,Ector,TX
- $60 per month
- "If its all you can get may god be with you."
- "Everything you can imagine and then some."
- "Stay away don't get ripped off by these crooks!"
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I have used clear since they first rolled out as Clearwire. for 6 years now i have suffered there worst and
there best. from grade a customer support to a support team i wouldn't pay pennies. from people who were
courteous to the rudest people on earth that make people like Hitler look like a saint.
I have always expected some bad service hear and there. After all no one is perfect and nothing infallible.
However the last 7 days have been unbearable. I have dealt with over 10 reps and while only 4 of them were
trying to help the rest could give a shit and care less. Speeds have been below Dial-up Speeds and sometimes
non existent . We get no credit on our bills when we cant use the service. We get no information about why its
going on they wont own up to anything just tell us its us and not them then it magically works for a few hours
at blazing speeds then back to nothing for hours. Tech reps tell you to reboot your modem never do this this
kicks you from there networks for hours. Also they throttle everyone the same. You say no big deal almost
everyone throttles. This is true but I pay for the high end service as we watch Netflix and play games online.
Other people may pay for the lower end service around 20$ a month I pay 50$ and I get throttled to the same
below dial-up speed as the lower end service which in no way do I feel is right or ethical to do to a customer
paying your paycheck.
At this point I wouldn't recommend Clear to my worst enemy as they wont even tell us why we don't have service
and would like to keep us chasing our own tails and bullshitting us to believing our hardware is broken.
Hell I had one tech rep tell me I wasn't covered in service area Last night! I have lived in the same house for
entire time I have had Clear. My modem is fixed to the external wall of the house in a custom fabricated case
which keeps it clean and safe from the elements and ensures no direct sunlight and maintains a beautiful 5 bars
of signal worst ever being 4 bars.
Now I assured the tech rep my house being 2500 sq-ft had not in fact moved out of the service area magically
floating or otherwise. After this he decided to terminate our conversation.
So for those of you thinking of investing in clear before you do check out
»www.google.com/finance?client=ob···DAQ:CLWR
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Review by pinkybone
member for 275 days, 1 visits, last login: 274 days ago
updated 275 days ago
- Las Vegas,Clark,NV
- $32 per month
- (24 month contract)
- "nothing good"
- "horrible tech support horrible service"
- "not worth it"
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So first off i would like to point out that unlike every other review i have read i get 5 bars...all the time...... anywhere i put my modem. Yet i can not get more then 1mps/1mps which is needless to say somethin else. the first 3 months i had it all they did was tell me that noone gets 5 bars and that my net should be the best they can give..... after 3 months of dealing with them i talked them in to lower my rates from 50$ a month to 32$ a month. i have made atleast 70 calls to tech support in the yr i have had the service and every time they say its the tower,can i move the modem, they are adjusting the tower for me, and then they never contact me back as they say they will. the best part is i can see the tower out of my window and get 5 bars 24/7. Also i found out that the 4-6mps they say they give is a max that is not garunteed. after i signed my contract and had all my issues with them i was told that they garuntee nothing as far as speeds....for those who like it i hope u never get throttled.
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| | Throttled or slow speeds? Did you experience the slow speeds prior to being throttled? | |
| | | | Re: Throttled or slow speeds? i had slow speeds before i go throttled. the throttle just makes it worse. i believe in the yr i have had it my fastest d/u was like 3.2/1.5 which lasted for about 10mins. Even at 1 am when no one is on i get a nice slow 1.3 avg. | |
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| | Perhaps There Are Too Many Active Users Clearwire uses a WiMax network to provide Internet services on its shared network. The way WiMax works is, as there are more and more “active” users on the network using simultaneously the bandwidth throughput (sustainable speed) will decline.
You should ask the tech support of how many active subscribers are actually on that particular cell sector (Base Station). The Wimax residential bandwidth is fixed at 10 MHz with spectral efficiency of 3.7bit/hz (about 37 mb/s) and it is shared with all active users. This means if there are 20 active users on the network at the time of your using you may only get a 1.7 mb/s bandwidth (about 1.3 mb/s download and 0.4 mb/s upload).
This is due to WiMax channel is being shared on both directions (download/upload) through a scheme called half-duplexing. (Note: The first release WiMax supported full-duplexing but the download speed would have been even worse due to a better upload speed tradeoff.
Fortunately, Clearwire is also currently overhauling its network with a buildout of LTE network using a TDD version (TD-LTE). This new network is highly resilient and with a much higher spectral efficiency (8.5 bit/hz). The bandwith peak for WiMax is currently at 37 mb/s max while a TD-LTE can peak at 168 mb/s. Keep in mind, that this is only during its initial launching stage with an allocation of 20 MHz, for Clearwire is also planning to expand it up to 60 or 80 MHz (about 1000-1300 mb/s) gradually at later stage as the need arises. This type of allocation can never be done with a WiMax technology. | |
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 ·Clearwire Wireless
| Re: Perhaps There Are Too Many Active Users Ya they have been telling me that for a yr now lol. Honestly its not worth the wait and the bad support. Not to mention all of this information was not given to me before i signed up when i was "guaranteed" 4-6mps. 1 rule if business is don't guarantee what you cant give. That is why i am no longer a clear customer. i would rather pay the extra couple bucks and go with a better internet. | |
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| | clear wireless tri-cities I had a horrific experience with Clear wireless. Crappy service/connection, incompetent "support" staff who don't know anything at all about their product or how it works, and when I finally tried to cancel, they lied and said I had agreed to some fictitous 2 year contract that invented out of the sky.. After filing a complaint with the attorney generals office, I was finally able to cancel. This was of course after wasting countless hours via telephone and email. They have thousands of complaints against them I guess do to all of these issues and more.. My recommendation: Look elsewhere for your internet service. | |
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Review by ResidentWeev
member for 279 days, 1 visits, last login: 278 days ago
updated 279 days ago
- San Francisco,San Francisco,CA
- $50 per month
- "If you're lucky enough to be in an area where coverage is as promised, it's adequate."
- "False coverage maps, svc doesnt wk as advertised, tech suppt so bad I wouldn't believe it if I hadn't been through it myself"
- "Liars. I don't understand how they stay in business."
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I've been with Clear for a few months and the service has been totally inferior to what was advertised... my entire neighborhood is in their "best coverage" on their coverage map, and in fact the map says there is a tower 250 feet away, and the website says I should have no problem receiving signal even indoors... yet I get little to no coverage, from anywhere in the entire neighborhood (I've walked around the surrounding blocks trying to get a better signal.) I pay for 6M/1.5M, but typical speeds are more like 1M/.05M... when I can get a connection at all, which is rare.
If I stand out in the middle of the street with my Clear hotspot, on the same block where they claim there is an antenna, I *sometimes* can get 1-2 bars. I have stood outdoors on the third floor, line-of-sight from the rooftop where they claim there is an antenna 200 feet away, and the RSSI is about -90 or less.
But the worst thing of all is their "customer service". This is the most unhelpful company I've ever dealt with, bar none.
You've honestly got to experience it yourself to believe it, it's beyond the pale. They lie, they concoct different stories every time you call, they disconnect you without warning and then when you call back the next person sees no record of the half hour you just spent on the phone, they promise to get back to you and never do - they very obviously have no interest in actually helping the customer. My favorite one was being told a few weeks ago that my neighborhood was "too close to the tower" to get reception. 
They don't even seem to be familiar with Clear's products, and can't answer questions about it that don't appear in the script they read from, assuming they understand the questions, which they don't always. If you ask them to explain something they said - or, say, point out that a flat, square device doesn't have a "front" that you can "point" at a tower - they seem not to even comprehend the question. I've been on the phone with support about 25 times at this point (no, that's not an exaggeration) and I can say for sure that this is the norm. It's worse than a joke.
If you complain on Twitter, you'll occasionally get someone who seems to speak better English, but is certainly even less helpful. Today, when I wrote to ask why I - AGAIN - haven't heard back in ten days on a promised reply, I received back, in their typical broken English, "Are you still having the same issues? If so, it may be a poor fit for our services. I can definitely understand if you would like to pursue other services." This, after months of trying to get the problems resolved. It's a "poor fit" to expect to receive the service they advertise as providing.
Honestly, I have more than once felt like they were actually *trying* to make me angry. It's like they go out of their way to be enraging. "Poor fit", my foot. They're liars.
Google for the class-action lawsuits, Better Business Bureau complaints, etc.
The frustrating thing is, I can take my hotspot to other parts of the city, where there is taller buildings and more electronic interference, and be much further from any antennas, and I get 4-5 bars, even from deep inside a building full of other wireless networks. So I know the service *can* work, if you get lucky - some areas are fine. My area? It doesn't work, and they don't care. They'll tell you it does, and take your money for months and months, giving you a support runaround until you finally decide to cancel. Anything to get your couple of hundred bucks until you figure out you're being scammed.
I don't understand how they stay in business. I guess that Sprint contract pays well, and Sprint doesn't care either. Dunno.
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Review by newben009
(review was emailed from domain yahoo.com)
lodged 293 days ago
- Carrollton,Denton,TX
- $34 per month
- "They make it easy to sign up but make it almost impossible to cancel."
- "DO NOT USE THIS SERVISE> THE COMPANY USE BAD BUSINEES PRACTICES"
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The service was ok for the most part. But I learned. They have piss poor customer service. When you cancel you get a foreigner, and when you want to cancel they cut you off. They make you wait for another customer service, then when they transfer you they cut you off. MY recomendation is don't use the service utill they correct the problem. You can't cancel online and you have to call during business hours monday thru friday. Its funny you can sign up 24/7. I thgink that in itself explains the company is underhanded.
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 323 days ago
- Las Vegas,Clark,NV
- $45 per month
- "Nothing"
- "They lie, take my money and provide no repairs. Service is useless"
- "Clear.com internet sucks"
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Clear Internet has a tower in disrepair located on Industrial &
Southbridge Ln. I have spent hours on the phone with them since early
Thursday May 17, 2012 reporting this situation repeatedly. They
continue lying to me and telling me that repairs have been made to the
tower. I know they are lying! I removed my modem from my apartment and
tried getting a signal at 4 other locations within 1500 feet of my
apartment. Their was no signal!
I then took the modem to a location near their other tower on Paradise
Rd. The signal their was perfect. The short story is that my modem
works just fine except in the neighborhood in which I live. I had their
service for 10 months and this problem has happened before. Anytime we
get a mild wind their service goes out. This shouldn't be.
What really angers me is that their tech support continues to lie to me
and make fake repair tickets for that tower. They have not sent anyone
to that tower to fix it. They want to sit on their lazy butts and press
buttons from their office instead of making real physical repairs!
I am paying for a service that I am not getting. I should not have to
take my modem 1/2 a mile away to find a signal! I want them to fix
their tower is take back this modem and give me a full refund for the
equipment and this month's fee. The modem is useless trash if they
refuse to fix their tower!
Comments:
| | clearwire are a buch of crooks After several years of marginal service I finally cancelled my service on May 30. However, they still charged me for the month of June. Several phone calls later (usually on hold)I gave up trying to get the June bill reversed. I was ripped off for$50.
Do not do buisness with this company. | |
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Review by aromack
member for 6.8 years, 22 visits, last login: 58 days ago
updated 359 days ago
- Delhi,Merced,CA
- $49 per month
- about 14 days
- "Was very easy to setup, plug and play pretty much"
- "Absolutly no CS. speed nowhere near promised, Speed throttling"
- "steer clear of clearwire."
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Received my clear express hub 2 weeks ago while i was living in Los Angles. Hooked it up and was impressed that it was actually pretty fast (bought the 49.99 3-6mbps service) and the connection was for the most part reliable. Moved to Delhi California, Clear sales was adamant about their being coverage and stated that I was in the middle of 2 of their tower and should get better coverage and speeds once I was in the new home. Got to new home set up and the very first thing I noticed was no speed at all. Despite my Clear express hub showing a signal strength of 4 out of 5 dots I get speed of less than the lowest tier DSL. Every speed test to date yields between .54 - .34 mbps down and 1.01 - .50 mbps up. Now onto the support for this issue. I have contacted Clear 3 times via their on-line chat and all three times ran through the exact same script of clearing my internet browser cache rebooting the modem, Than once the agent cant figure out what to do they simply END the chat session or say that they are going to escalate the issue to tier 2 support and I will be contacted withing 24 hours. 24 hours has come and pass 2 days ago and still no call from Clear. When I called them for support they where closed the first time I called. Called back the next day and again ran through the trouble shooting script then the agent said he was connecting me with tier 2 support, got hold music for about 3 minutes than they hung up. The only Clear thing about clearwire is that they want to sell their modems.
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Review by SNO_SHU
member for 3.4 years, 2 visits, last login: 302 days ago
lodged 1 year ago
- Boise,Ada,ID
- $50 per month
- about 1 days
- "Don't need a telco land line"
- "erratic performance"
- "looking for another ISP"
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I've had Clear for a little over 5 years now. When I started with Clear, It was adequate for web surfing and email. In the last 18 months, I've starting online gaming, Skype calling and video streaming (Netflix), and the performance is terrible. In the last year, I have repeated failure of the service for days at a time. Telephone or chat tech support is worthless. I'm actively looking for a replacement ISP and will complete the transition as soon as I've converted my email from Clear to Gmail so my email will be independent of the ISP.
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Review by AaronHoines
member for 1.1 years, 1 visits, last login: 1.1 years ago
updated 1.1 years ago
- Burlington,Skagit,WA
- $50 per month
- (12 month contract)
- "Easy Setup"
- "Slow, dropped connections, unreliable"
- "Only get CLEAR as a last resort"
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I specifically purchased the 4g Home FASTER data package, the connection, speeds and everything in between have been shotty since day 1. Any download makes web loading come to a halt, connection drops twice a day and im furious, ive only had it for 1 week or less and am sending it back, only for the light user regardless of what plan you get...
To express my frustration, I have been looking for places to review CLEAR so I can warn people about this...you want a recommendation? Get Wave Broadband...
3/10
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Good speed, but...
