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Review by johnslater 
UPDATED: a few hours ago
member for 157 days, 15 visits, last login: a few hours ago
 Wheaton,Dupage,IL
 $30 per month
 about 1 days
 "Easy install"
 "Haven't seen 6Mbps yet"
 "Good value, decent service"
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So far so good. Clear is new to Chicagoland and doesn't claim to work in Wheaton yet, but I drove around last night listening to a web stream and only had a couple of brief drops. I understand they are still in the process of activating towers in the burbs. Best bandwidth I have seen is about 2.5Mbps which is not too shabby, although short of the promised 6Mbps I signed up for.
Promotional rate was too good to pass up: $30/month for first 6 months, rising to $45 thereafter. No contract! USB modem for $50.
Followup comments: | Forums » comments on review of Clearwire Wireless |
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Review by The1TheOnly
UPDATED: 2 days ago
Fair warning: reviewer joined this month
Jacksonville,Duval,FL
$40 per month (24 month contract)
about 60 days
"Great speeds, connection, price, reliability"
"None"
"I highly recommend clearwire personally."
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I've had clearwire for a few months now. I have read a lot of horror stories about clearwire, however my experience has been completely opposite. From the day I purchased clearwire, I have had a full signal, with excellent speeds. The package I have is supposed to get speeds of 1.5 D/L and .256 U/L. When running speed tests, I average around 1.56 U/L and .30 U/L. Installation was as simple as taking it out of the box, and plugging it in. Thats it! I've had cable with comcast, and AT&T U-Verse, both more pricey, and had more issues as far as reliability, and speed that I was supposed to get, I didn't. Clearwire is a newer company and is still working on their coverage areas, so I can imagine that a lot of the reviewers of this service are having some issues as do all new companies and technologies... With clearwire, it's truly does matter where you are located in relation to one of their towers, as well as where you modem is located in your home. Fortunately for me, I have a tower about a mile down the road from me that I can see from my front door, which is why I have probably had such an excellent experience overall. When you purchase the service, the representative can tell you exactly where a tower is in relation to your home address. I think if you ask that question before you buy this service, you should definitely go for it. If clearwire as a company isn't the future of the internet, the technology is.
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Review by kguru
Posted: 4 days ago
Fair warning: reviewer joined this week
Seattle,King,WA
$36 per month
"Easy, fast setup, pretty reliable"
"Pings are sometimes high, sales kiosk at mall was not familiar with plans available"
"Good option for people not able to bundle Internet with the cable company"
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The Clearwire mall kiosk was advertising the 3G service in the Seattle area. There was confusion about the types of plans available. The plan I selected was the 1.5 mbps plan for $36 a month, which includes the modem lease. The modem is a Motorola wireless broadband modem. The modem has had full bars of service (5 bars) the whole time I have had the service. The connection might occasionally drop as I have noticed instant messenger has disconnected overnight, but I have not noticed any times where I had no service. I was told that the Seattle area will be upgraded to Clear's 4G network within the next few weeks, in which case an upgraded modem would be used to access a faster network. Speedtests yield me between 1.2 mbps and 1.8 mbps depending on server I use. The ping test results vary from about 29 ms to about 300 ms. The higher ping times result in some delays of the page loading, though usually the pings come back down after a little while. Installing the service consisted of unpacking the modem, placing it by a window, and then connecting an ethernet cable and power to it. It then loaded some welcome to Clearwire information, and then was ready to use.
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 Review by Duramax08
UPDATED: 12 days ago
member for 1.3 years, 499 visits, last login: a few hours ago
San Antonio,Bexar,TX
$30 per month (24 month contract)
about 1 days
"Unlimited, Fast and Cheap"
"All of a sudden im out of the service area?"
"Starting to get fishy........."
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Clear recently launched in San Antonio and they said I can get their services so I decided to go for it after years of dial up. Got the 3mbps down with 1 mbps up for $30 a month. You can lease or buy the equipment but the home modem was only $70 so I decided to buy it rather then lease it for $5 a month. Got home and hooked it up but had no signal. Moved it around the house and got 1 out of 5 bars at the kitchen and decided check out the speed. Got on and did the simple registering stuff and was on the web. Did a speed test and got 5mbps down ON ONE BAR! Upload was a little on the slow side with .1mbps but its probably because of the signal. Also the latency was 142ms. On dialup I use to play realtime games with a latency of 300ms so im gona try xbox live and tell you the results. Im just happy that I can finally get something better then dial up. Thank god for clear coming into town. 4G FTW!
Update 11/08/2009
Lost signal around 3pm today. Still have my dial up connected so I got online with that and got on the clear website to chat with a rep and they say they have a problem at the local tower and it should be fixed within 2 hours. Other then that its been smooth so far. Still getting 3mbps down. I can play gta4 with a friend with no problem but i get some problems when playing with other people. I can also play runescape which I have been playing for years and it seems faster now due to the lower latency I have now which is around 150ms. on dial up i believe it was 300ms. Will keep you up-to-date if anything else happens.
Update Evening 11/08/2009
Signal was still gone so went back to chat with the rep online. They said that I am not in the coverage area. WTF? I was in it all last week and now im gone? They said I would have to call tech support but I really dont got time to do all there run arounds. I moved the modem where I first had it and I got 1 bar. Better then nothing I guess.
Update 11/9/2009
Still have a bar on the modem and this is the last day of the trial. I can back out now or go for the long nasty ride............
too bad they didnt put a antenna port on the modem. That would really help me. Right now im thinking of going outside and looking for the best signal and put it in a weather proof enclosure.
Followup comments:  ernliz
join:2001-11-25
Abilene, TX
 ·Clearwire Wireless
| Clear Stuff... Good for you and your Clear performance. It seems like you can get more than 1 light if you play with the the placement of the modem a little more.
You're one of the lucky ones. I get 2 to 3 lights on my modem and am very, very lucky to get over 500 kbps. I suspect a tower issue but the local Clear people at Abilene TX are mentally-challenged as far as their service and technical prowess goes.
Please keep us posted on future performance issues. Many have started out with excellent speeds (like me) only to have them deteriorate soon thereafter. | |
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Duramax08
Oh rly?
join:2008-08-03
San Antonio, TX
·Clearwire Wireless
 ·Juno Express
| Re: Clear Stuff... Got 2 bars now in another room and getting what im paying for. Getting 3.5mbps right now. Thinking of upgrading to the next plan with no cap on the download side. I tried xbox live but it seems like I cant play that great due to the latency but I can play another game that ive been playing since dial up. Going to take it to town soon and will post results.
--
High speed internet is on my road thanks to Clear 4G! F$*% you AT&T and TWC! | |
| ernliz
join:2001-11-25
Abilene, TX
·Clearwire Wireless
| Hey Duramax....... Thanks for the updates. I read your comments of Nov 8th and 9th and it's getting interesting! As I wrote before, things seem to get worse as the days go on with Clear for many users. Please keep us posted on your performance in the days to come.
Also, this may be trivial, but when you update, and the report is not so good, adjust your rating of Clear. Your last update still has your original "very good" rating, and this may not have been what you wanted. Sure as hell don't want Clear to get credit for their service when it's not warranted. | |
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Duramax08
Oh rly?
join:2008-08-03
San Antonio, TX | Re: Hey Duramax....... What I am going to do tomorrow is put the modem in a weather proof enclosure and put the modem outside somewhere.
--
High speed internet is on my road thanks to Clear 4G! F$*% you AT&T and TWC! | |
| | | ernliz
join:2001-11-25
Abilene, TX | Re: Hey Duramax....... Great, and plz keep us informed. This may be THE answer for some of us. | |
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Duramax08
Oh rly?
join:2008-08-03
San Antonio, TX | Re: Hey Duramax....... will do. | |
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Review by danclearwire
UPDATED: 18 days ago
member for 18 days, 3 visits, last login: 12 days ago
Lockport,Will,IL
$50 per month (24 month contract)
about 1 days
"Much faster than DSL -- Down"
"Clearwire site was so slow, it was difficult to activate. Probably b/c Chicago on boarding."
"Too early to tell, but considering my town was shown in an uncovered spot, I'm pretty happy."
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4.5 x my DSL speed for download. Apx. same for upload.
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Review by floydb_1982
UPDATED: 48 days ago
member for 5.2 years, 811 visits, last login: 1 days ago
Kent,King,WA
$48 per month
about 3 days
"It's super fast"
"N/A"
"Beat's DSL and Cable anytime"
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I just can't get enough of Clearwire. The nearest Clearwire WiMAX tower that my modem connects to is only 0.68 miles away. The connection is super fast. I have never had a single drop in speed or a disruption in service at all. Every single day my speeds hang around 5Mbps/2Mbps with a 4.2ms ping even at night as well. Now Clearwire is getting even faster and better. There upgrading all of King County to 6Mbps/500Kbps 4G WiMAX. Thank god I made the switch from Comcast to Clearwire.
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Review by Gandolf9
UPDATED: 102 days ago
member for 1.7 years, 11 visits, last login: 61 days ago
Medford,Jackson,OR
$29 per month (24 month contract)
about 1 days
"Mobility, Low Cost. Easy setup."
"Less reliable then wired access, limited uploading, connection shaping."
"Best suited to low bandwidth users with a strong signal at multiple access sites."
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I am trying to reconcile my good experience with Clearwire and the bad reviews on this site. Including myself, we now have four family members on Clearwire, including two in Hawaii and two in Oregon. I was initially hesitant to try Clearwire until family members in Hawaii, both Maui and Oahu reported satisfaction with this "transportable" service. I was impressed by their ability to move their internet service between islands! So I signed up my in-laws who are low bandwidth users previously using dial up in Oregon with good results. Faced with rising cable pricing I elected to give up my cable internet for Clearwire since it works both in OR and HI and I travel between the mainland and Oahu. I was fortunate in that I could test my Clearwire signal in OR and HI before purchasing another modem. To achieve a strong signal, 3-4 bars, in OR, I placed my wireless modem by an attic window and I route the signal over AC plug-ins to a Mac Airport Extreme Base Station. I have the low speed Clearwire service and I am getting consistent 500-800 Kbps downloads. My speed is faster if I connect directly to the Clearwire modem.
It seems that a lot of the complaints are about the automatic contract rollovers. These complaints seem quite valid. However, Clearwire accounts now roll over to month to month accounts as of November 2007. After visiting this site, I got this in writing during my trial period.
Another frequent complaint is about variable service. I can only recommend this service if the user has a strong signal and can tolerate variable service. That means 3 bars or more during good periods so that the signal will be "good enough" during bad periods such as during rainstorms or in Spring as opposed to Winter. It would be very wise to test the signal and download speed at the users site by borrowing a Clearwire modem from an existing user before considering this service. After reading the reviews on this site, I would avoid this service if the user cannot get a strong signal at home. Unlike wired access, Clearwater uses cell towers and the connection is going to be variable, much as cell phone service is variable. However, I suspect users are not going to be nearly as tolerant about variable internet service as they are tolerant of variable cell phone service while on the run. I was able to use this service while on vacation in Bend, OR while outside of the Bend service area. I placed the antenna outside wrapped in a plastic bag and was able to check my e_mail on a one bar connection. I thought that was pretty cool.
Another complaint is about lag time and Internet gaming, which seems valid for some Internet games, but it seems to me, WOW? does work over Clearwire, at least in HI.
I cannot comment about slowdowns due to the "sharing" of cell tower bandwidth, but I do know that cable internet also has this "feature". I once had to re download all of my iTune purchases including video that took hours and hours (Thanks Apple for letting me do that after I, an idiot, loss my iTunes library). After reading the reviews on this site, I am not sure if Clearwire would have allowed me to do this without shaping my service.
Finally, a lot of complaints are about site hosting, peer to peer networks and Voice over IP. I think Clearwire should be upfront that _uploading_ may be limited and that would appear to cover site hosting, peer to peer networking, Skype, and VOIP.
After visiting this site, I am going to say that Clearwire is a good fit for my family, but it may _not_ be a good fit for others. If absolute reliability, high speed gaming, p2p, Skype, VOIP, or web hosting is a concern a wired solution may be better. For low bandwidth users looking for transportable internet access, Clearwire may be a good fit provided that the user has a strong signal at all important access locations. In attempt to lower my fixed expenses, I am trying Clearwire as it replaces both a DSL account in HI _and_ a CABLE account in OR. The entry level Clearwire service is less expensive than either my pre-existing DSL account in HI or my pre-existing CABLE account in OR. The combine savings of replacing both services with Clearwire are significant.
UPDATE 8/11/09 I have had trouble free operation of my standard 750k system until recently when the system became intolerably slow to the point where I could not even look at webpages. Mike at tech support was able to debug my system and eventually we determined that there was interference from my AppleTimeCapsule wireless router and perhaps from my battery backup. I moved the wireless router to another floor and plugged the modem directly into the wall and now I have excellent service. So I want to thank Mike and upgrade my review of tech support to 5 stars, the best rating.
Followup comments: ernliz
join:2001-11-25
Abilene, TX | Me Too! I think there a LOTS of satisfied Clearwire customers, me being another one. The dissatisfied ones get the press here and I feel if they really worked with Clearwire, most of their problems would be solved.
See you.... | |
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 Review by JoeG4
Posted: 134 days ago
member for 7.9 years, 1486 visits, last login: a few hours ago
945941
$35 per month (24 month contract)
"$35 a month, instant setup,"
"kiosk salespeople were totally overwhelmed, but it was to be expected"
"A no brainer if you're in the service area."
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This review is for Clear 4G not the old service, never had that.
First I found out Clear was available in Las Vegas. WTF is that? Ohh Wimax internet with affordable pricing! Neat. The only deal killer off the bat is the horrible rep Clearwire has. Geez! Sign 2 year contract with them? I must be nuts.
Nah, I've done it before (current longtime and HAPPY vonage/t-mobile customer among other things), couldn't afford the $115 for setup if I didn't have a contract, so I just went the contract route.
Where to start? Since the service had JUST come out, Clear had nothing on their website about sales locations, the phone support said they'd ship me a modem since they didn't have any offices. On google maps, there was a (long defunct) Clearwire office, then I found out on craigslist that Clear had JUST opened the kiosk in a local mall.
I went there, about 4 people standing around taking the sales person's attention, he didn't even notice me so I just sat on the kiosk until he did (lol). In the mall they wee getting 1 bar of reception on their home modem, but the sales person assured me I would be "pleased when you get home and plug it in" - took less than 5 minutes to get signed up, but they do require the first month's payment in advance (and from there on, it's automatic on your bank card).
I got home, plugged it in, and I was indeed pleased. Again, no real need to do anything, the modem just fired up, I got online, and a day or two later it gave me a sign up screen (the internet was usable the whole time, though!)
It speed tests anywhere from 2.5mbps (rare) to 10mbps! Not bad for paying for 3! It's solid as all get out too, only thing is mine would drop out a few times between 3AM and 5AM every single day.
Still have it, I LOVE it.
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 Review by w0g
UPDATED: 139 days ago
member for 8.2 years, 1791 visits, last login: a few hours ago
Portland,Multnomah,OR
$45 per month (24 month contract)
about 5 days
"6Mbps+ downloads, wireless, lower latency than 3G"
"Higher latency than cable, it's sort of pricey these days"
"Clear WiMAX is a viable broadband alternative"
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I'm confined to a hospital where I can't exactly have my own service hooked up. I was happy Clear was around, as I'm a gamer and I've used 3G before (such as Sprint Wireless) and the latency was horrible. With Clear I'm getting the full broadband experience including speed upto 9Mbps, and latency as low as 60ms to west cost servers. I was annoyed that they have priced the same service differnetly depending on the modem you choose. Theoretically you can use the home modem everywhere service is offered, same as the mobile option, yet they charge $20 more per month if you want something powered directly by the USB bus.. The home modem came fully firewalled by default and I couldn't receive any incoming connections, and the modem was password protected. Clear wouldn't give me the modem password and required that I call to have only select ports opened up. I found out the password is just generic "motorola" and the modem can be set up for DMZ which forwards all ports.
By the way, my extra awesome results with Clear might not be typical. My modem receives a full 5 light signal, and I was informed by Clear that I sit between two very close towers. I also live above all surrounding buildings and trees and have a direct line-of-sight to the towers, and the building allows exellent wireless penetration.
Attachments:
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Review by WarmCoke
UPDATED: 291 days ago
member for 2.8 years, 121 visits, last login: 290 days ago
Boise,Ada,ID
$29 per month (12 month contract)
about 1 days
"Completely Easy Installation; Consistent Speeds"
"Re-Positioning Modem Sometimes Needed"
"Good Value for the Money, Great Alternative to DSL, Cable, Satellite"
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My wife and I have a strong desire to lose Qwest (our local phone line provider) for good in the future due to past bad experiences with them and simply due to what we view as a very over-priced phone line. With that being the case, DSL was not really a long-term option for us as they require that land line to be in place. Satellite options seem a bit 'hokey' in our area and the cheapest one we could find was $50 a month for pretty slow download rates. Cable is an option but we have our issues with the local cable provider as well and do not have TV service through them - so no bundling discounts to make it affordable.
With all this being said, wireless seemed to be the best route for us and Clearwire has been available in the Boise market for quite some time. The local staff was pretty knowledgeable to be honest and were very patient answering all of my questions. They let me "demo" a modem at home for a few nights before I signed any contracts and I thought that was a very good thing. I was able to test signal strength and download speeds without them having my credit card number yet!
Installation was a breeze and I was up and running with service in a matter of minutes - this has to be a huge advantage that Clearwire has over most other broadband providers. Using the Speakeasy test - I showed that I was getting the download and upload speeds that were advertised. (And this was with at times only two of the 5 signal strength lights lit up....) I ran the tests at all different times of the day as well and did not see any major differences. I subscribed to the 768 Kps service and am consistently getting speeds that are faster than that.
I have only had the service now for a few days, but I cannot find anything wrong with it at this point. I will post updates if the "bottom falls out" but at this point I would highly recommend this service.
2/13/2007 - Review Update -
I had a basic question for Clearwire regarding using their service as part of a wireless network at my home and a particular router setting. I opened a ticket on my Clearwire member page and received an e-mail response within just a day or two. I then received a phone call from them a day later wanting to make sure that my question had been answered. Not blazing fast response times - but I was impressed with the follow through on their part.
4/17/2007 - Review Update
Third full month with consistent service from Clearwire. My "trial" is now over with this service and so my account has been reverted back to a 768K max download, but I consistently get better speeds than that. Still very happy with this service to this point.
8/2/2007 - Review Update
Going on eight months now with Clearwire service here in the Boise, ID area and am still a VERY satisfied customer. Moved the modem to a window in my den and now consistently have 4-5 lights on the modem at all times with very consistent download speeds and low overall latency. Service has also been working well with a wireless router I installed a few months back and now I have nice wireless service all over my house through Clearwire as well. I have had so much success with the service to this point I am considering adding their VOIP service as well.
1/12/2008 - Review Update
Coming up on my one year anniversary with Clearwire and there is nothing that would make me want to cancel this contract. I am not bound by wires as you guys are with cable and DSL and my download and upload speeds are still VERY consistent and more than really what I am paying for. If there was anything negative to report about this service, I would, but there is absolutely nothing. I almost forget who my provider is (I think that is a high compliment to a service like this) at times because it is always up and always works perfectly. More updates to come.....but still very smooth sailing from this Clearwire customer one year into his service.
1/21/2008 - Review Update
Here is an example of the consistent speeds that I am talking about.....keep in mind I am paying for a 768K downlink and a 256K uplink....
»www.speedtest.net/result/225059377.png
5/20/08 - Review Update
I thought that I would update my review. Still just consistent and top notch connection to Clearwire at this point, speeds a lot of the time are still above what I am paying for and strong signal all of the time. The last 6 months may have been the best of my contract actually - the service and signal strength reliability seem to be improving if anything. I am a big believer in modem positioning, I found a great position for my Clearwire modem in my den and I know I am connecting to the best/closest tower to my house. That is key.
Keep up the good work Clearwire!
2/3/09 - Review Update
My two year contract with Clearwire is at an end this month, without a single outage that I can remember to be completely honest. My Clearwire service continues to be as-advertised, reliable and consistent. Since my contract was expiring, I was given an offer to renew with Clearwire and DOULBE my download speed for the SAME price I am paying now per month. This was an easy decision for me, same bill and twice the speed. This offer from Clearwire has only reaffirmed my belief that they are a top of the line company that provides great service. I will be with Clearwire into the foreseeable future and looking forward to the promise of even faster download speeds being available in my area with the launch of full WiMAX in the near future.
Clearwire has a loyal customer here.
Followup comments: ernliz
join:2001-11-25
Abilene, TX | Clearwire -- Response I'm curious: how many lights are you getting on your modem now that you've had it for a while? You wrote about 2 lights. Surely you have more than that, considering the good speed you're getting. Lemme know......
EW | |
| | WarmCoke
join:2007-01-31
Boise, ID
·Clearwire Wireless
| Re: Clearwire -- Response I still am only getting two bars on my modem, I really just have not taken the time to try and seriously move it around to get the best signal. It's in a convenient spot where I have it and so I have pretty much just left it alone. I can put it in the window of my den and get 3 or 4 bars - but then I cannot close the blinds.
I don't think that the number of lights on the modem are an indication of the speed of data transfer that you will get to be honest, they are simply signal strength. So with one bar or five bars I would get the same general download speeds, just with one bar I would be in more jeopardy of losing my signal all together. That's not an official stance, but it seems to make sense to me. I have had one bar before and had blazing fast download speeds. | |
| | | ernliz
join:2001-11-25
Abilene, TX
·Clearwire Wireless
| Re: Clearwire -- Response Thanks for the info on the lights. I normally get 5 lights and start panicking when it drops to 4, and start chopping trees and demolishing homes when it drops to 3. However, you're correct about the signal strength and download speed -- little or no correlation. But if I adjust my modem for 2 lights, it takes an extra bit of time in establishing a solid transfer (it pings the tower several times) but locks on and works. But my tower is over 4.5 miles away -- maybe that makes a difference.
See you.
EW | |
| | | | WarmCoke
join:2007-01-31
Boise, ID
·Clearwire Wireless
| Re: Clearwire -- Response LOL - funny post - thanks for the chuckle! You bring up a good point regarding signal strength that I had not considered, if I had 5 lights (or even 4) on all the time I might have lower ping times or latency when accessing site. I will give this a shot, put the modem in my window and see what happens. Thanks for the tip. | |
| | | | | WarmCoke
join:2007-01-31
Boise, ID | Re: Clearwire -- Response Moved my modem to a window seal in my den and now have 4 lights on the modem consistently. Speeds are still good and I consistently get high download speeds than what I am paying for. | |
| 
phoneguy
@clearwire-dns.net
| Service really isn't that bad.... A couple weeks ago I decided to give ClearWire a try. We are in Richmond VA and the service was just launched here. So far, so good! The speed is acceptable, even with just 1 or 2 bars. One call to customer service for a question about the service got me a friendly, knoledgeable person. Give it a try! Just make sure you are in the service area. | |
| 
Smile__
Premium
join:2008-10-10
Baltimore, MD | Wait till you are a 2.5G WiMAX network Crazy speeds there | |
| | WarmCoke
join:2007-01-31
Boise, ID | Re: Wait till you are a 2.5G WiMAX network Yes - I am looking forward to the full implementation of WiMAX in the Boise area so I can take advantage of those speeds as well. | |
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