how-to block ads
|
next review in page
Review by bayard0 
Fair warning: reviewer joined this month
lodged 9 days ago
 Woodbridge,ON
 $39 per month about 1 days Bell Canada "Works great 99.9% of the time" "may drop out once every few months, but that might be related to my cheap modem." "worth it for the price."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
I had Residential 5mb DSL line that was un-capped.
Now they switched it to 6mbit 400gb cap.
can't complain about the service, whenever i had to call, tech support was helpful.
there was one time that the internet was down & when I tried calling them no one would answer.
but besides that the up time is great. and speed is great.
Comments:
 | next review in page (previous review)
Review by GGT
member for 131 days, 19 visits, last login: 108 days ago
lodged 124 days ago
- ottawa
- $35 per month
- Bell Canada
- "Great Bang for the Buck"
- "Tech Support, Anything you want fixed small or big you pay $100 deposit"
- "Teksavvy is a better option for cable and dsl if u want unlimted and better conenction and service!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
I was with them for 1 year and then the last couple of months they changed everything and their internet started to get slower and they tell you that for them to do anything they will charge you which sucks, alot , i have been with them the last 2 months get 1mb when i ususaly get 5mb and their tech support is probably the worst! Their database of sentences is about 5 and you usually get the people when you call their customer service is about 5 people and i know all their voices lol, they also are very rude when you know what your talking about and they dont know what to do! This is my last month and moving on to teksavvy a nice much better upgrade  So if you have a service to give u unlimited for a reasonable price but at the same time be able to resits all the problems you will face, i face about 13 random disconnects and etc from them a month and sometimes a week if its an off week! And their hours are very disappointing since most problems faced might happen on weekends and they decided to make u think they are working when you call but once you reach the main line you always get discounnected! When i told them i was leaving its like they didnt care at all, not even a thank you for choosing velcom for a year or etc just a very angry there its done bye. -__- I just need to wait this month out and then im free
Comments:
| next review in page (previous review)
Review by jbiss_ca
member for 4.3 years, 136 visits, last login: 2 days ago
updated 197 days ago
- Montreal,QC
- $40 per month
- "Competitively priced services"
- "Terrible customer support in sales and technical support"
- "Be prepared headaches and hours in lost time in order to save a few dollars"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
I have been with Velcom since 2007 and I've really since the company going downhill. Initially the billing department was very nice and helpful and the technical department was adequate. Service on my DSL line was fast and stable, exactly what I was expecting. Over the years, technical support has really gotten worse and don't expect help from them beyond opening a ticket with Bell (which they charge 100$ upfront). The billing department is really bad also, I've had to send copies of my credit card statements to prove I was charged twice and overcharged on separate occasions. It only takes a minute for them to charge you but weeks and a lot of phone call in order to get refunded for their mistakes.
Comments:
| next review in page (previous review)
Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 268 days ago
- M8W
- $30 per month
- (month by month)
- "Price"
- "Billed me after I left them. Customer service: no one knows anything"
- "Avoid at any cost"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
I used their service for more than a year. It wasn't bad at first. Then the
reliability issues appeared, throttling was added (admittedly, not their
fault), and the customer service became a joke.
When my speed dropped from 5 Mbps to 3 Mbps for no reason, I brought that to
their attention. However, In order for them to ask Bell to take a look at it
they wanted a $100 deposit. Refused.
Cancelled my account the next month.
New charge was added to my account WEEKS after I left them (!)
One year later - a call from a collection agency in regards with $100-odd
dollars to cover a dispatch from Bell.
The bills are available only in their system and cannot be accessed by
former customers.
When asked, unwilling to discuss anything. Billing department unavailable
from 11:00 to 15:45 in the middle of the week.
Reported them to CCTS.
If alternatives to Bell-Rogers exist, Velcom is definitely not one of them!
Avoid Velcom like the plague: it has no place in the Canadian telecom
business.
Comments:
| next review in page (previous review)
Review by jim4263
(review was emailed from domain gmail.com)
lodged 273 days ago
- M1c2j
- $35 per month
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
I have in the past used both Rogers and Bell. Both had stable and fast connections. When I moved into my new house a year ago I thought I would give my business to a small company in the interests of promoting competition and also because Velcom did not have such low bandwisth caps as the big two providers.
There was no contract with Velcom but the set up fees for dsl made the cost of canceling after one month prohibitive, so I stuck it out for almost one year.
Ive gone thru two modems they sent, both failed, as well as two other modems that no longer work. I dont know why their service kills modems
But Ive had enough with them. I continuously have had connection problems and I never know whether Ill have internet one hour to the next.
I have to say though, Id be better off manning thier tech help lines that any of the gals Ive tried to get help from. Im sure they dint know a darned thing about computers and are just reading through some generic checklist on their desks. Their tech assistance is a waste of a call and your airtime.
All tech assistance people that I have spoken to also have heavy Slavic accents and sometimes communicating can be very difficult.
When I decided enough is enough earlir this month, I called them and advised that I would like to cancel. That was an easy enough process and I was told that my service would be cancelled at the end of this month, so end of April,2011. I found it annoying that they went and turned off my internet in the evening of the 29th and not some time late on the 30th. Yes I called and confirmed this but theres nothing they can do about apparently until Monday the 2nd of May.
Thanks Velcom and a fond farewell
Jim in Scarborough
Sent from my iPhone
Comments:
| next review in page (previous review)
Review by nbinont
member for 335 days, 175 visits, last login: 1 days ago
updated 290 days ago
- Waterloo,ON
- $40 per month
- about 10 days
- Bell Canada
- "Consistent service"
- "Doesn't have faster speeds"
- "One of the best ISPs out there"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
Signed up with Velcom back in 2009 (a bit over two years ago).
I have been with their 5Mbit service and I get this speed 99% of the time. Not too fast, but it is reasonably good for my needs. (Though I would like 10Mbit!) They do support MLPPP, so I could bond two lines together if I needed to.
They are fairly reliable, though a few times a year they experience some transitory technical problem (PPPoE server problem), but downtime is rarely more than an hour.
Technical support and ticketing is superb! These guys really know what they are doing and have a phenomenal system.
Ping times are usually less than 50ms.
UPDATE 27/04/2011: Uptime has been getting noticeably worse. Sometimes their PPPoE authentication server goes down, and sometimes their routing gets confused, leaving some sites inaccessible. This is starting to be a bi-weekly occurrence.
Comments:
| next review in page (previous review)
 Review by Zennith
member for 9.4 years, 152 visits, last login: 88 days ago
updated 1.2 years ago
- Toronto
- $43 per month
- (12 month contract)
- "No problems with the connection, and offered MLPPP for a low price"
- "Blacklisted IPs even if you pay for static"
- "If you just want an internet connection its sutable"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
I paid extra for a static IP, obvious reasons to the ISP. However that IP was blacklisted because of the amount of spam out their network. I complained many times without ever hearing anything about it. I switched ISPs after a year. Other then that I had no other complaints, they offered me a 5mb connection and its what I got, no issues only went down once in the entire year.
Comments:
| next review in page (previous review)
Review by plucesiar
member for 4 years, 15 visits, last login: 1.3 years ago
updated 1.3 years ago
- canada
- $42 per month
- "Cheap Service"
- "Horrible/non-existent Customer Service, expect to be alone in figuring out problems"
- "Only good thing is the price, which is the only thing keeping me from switching to TekSavvy"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
Velcom offers exactly what it advertises, a DSL connection with unlimited bandwidth for a pretty cheap price.
Many upsides: No cap, free MLPPP, cheapest service I've come across, sales is helpful.
The downside is that should any problems arise, expect to deal with it with almost no help. Tech Support is the worst I've come across out of ALL telecommunication companies (including ISPs and telephone service providers); for example, even though they advertise a 24-hour tech support, there are nights when you call in the AM times (EST) you'll be forever stuck in first position in the call waiting line, because there's actually no one working at the moment. Even if you do connect to a tech support, you can instantly tell right away they're all outsourced and follow a very lame script. If you have connection problems, they'll ask you to connect directly to the modem, even if your router setup has worked for years and haven't been changed, and whether the DSL light is flashing or completely on, and once past that stage, they'll just open a ticket with Bell. I've also had some intermittent issues with the service in the past, and tech support had been completely useless. Sometimes (actually, all the time) I just feel like switching completely to TekSavvy and cough up the extra 10-20 dollars/mo
Anyway, if tech support was revamped, then Velcom would get full ratings from me. Connection issues arise most of the time, from my experience, because of Bell screwing over the lines.
Comments:
| next review in page (previous review)
Review by klam
member for 8.1 years, 89 visits, last login: 25 days ago
updated 1.5 years ago
- Mississauga,ON
- $59 per month
- about 1 days
- Bell Canada
- "none"
- "Has bee blacklist by Spamhaus so often they will not delist."
- "Not ver good"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
I switched to Velcom in early April 2007.
My previous ISP could/would not provide fixed ips or allow servers. Velcom allows servers and supplied a block of 8 ips at a reasonable price, without hassle.
Technically they deliver what they advertise, speed is good with very little variance.
Up time is good, any planned outages are well advertised and take place as stated. There have been a couple of occasions when things took longer than expected, but these are the exception not the rule.
2010-07 -Since my initail review things have changed for the worse.
One of the main reasons for my switching ISPs was the need to run servers. This worked well at first. However, Velcom has been blacklisted by Spamhaus (SBL) several times. This has happened so often that Spamhaus now refuse delist them. This makes their useless to me as an ISP. They have allowed me to use their smarthost, but as it has several restriction that impact my use their solution is no much use, as I cannot send large emails or emails with large attachments.
Tech support does not seem to be as good as it used to be.
Sales queries have gone unanswered.
Was a good ISP, but no more. Would not recommend.
Comments:
| next page (previous review)
Review by djelegal
member for 1.6 years, 0 visits, last login: 1.6 years ago
updated 1.6 years ago
- undisclosed location
- $30 per month
- Bell Canada
- "MLPPP"
- "Horrible Connection reliability , poor poor service, Worst ISP customer service, cant get a hold of tech support"
- "Look for a different ISP unless you want a world of headache for Billing and Service"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
@imagine23:
I had the exact same service, as if you wrote exactly what I was going to say word by word.
And when I finally got the d** bag on the phone, you can only reach them after 6 PM to 8 PM , any other time GOOD LUCk, I received the WORST ABSOLUTE service possible .
Not only they cancelled my internet and did not contact me at all the guy has the nerve to say I e-mailed you which is by passing CANADA's consumer laws that no billing information should be e-mailed and it is absolutely INCORRECT type of contact.
I have cancelled my account and they want to charge me for a month that I did not receive service and had disconnects almost all the time, this started after a year, I would get disconnects here an there, I even went and changed my router to make sure that it's not My router not being able to keep the MLPPP connection, I had them call BELL and they wouldnt even put a support call so I knew they are bunch of scammers if they don;t even want to listen to the customer and resolve the issue.
Let's not mention the fact that I had to fight with them at the beginning of my service to be able for them to bring me up to 5.0 MPBs .
Techsavvy had me at 5.0 no problems and after i switched to VELCOM they were telling me you don't get that in your AREA????
anyways one of the worst service providers I have ever dealt with , and I have dealt with almost every ISP provider for Toronto (Primus, Bell, Rogers, Techsavvy, Acanac. .. etc )
do not sign up unless you want a world of arguments and billing problems over the phone.
the worst part is all the disconnects and manual reconnects from the DSL router back to your LAN router, its fucking annoying, you would think you get DSL and not need to worry about it crashing every hour. (at least that's how it was with TEKSAVVY)
I DO NOT RECOMMEND THIS SERVICE AT ALL!!
Comments:
|
|
·
·
·
·