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 Review by squircle 
Posted: 42 days ago
member for 152 days, 20 visits, last login: 33 days ago
 Oakville,ON
 $30 per month
 about 8 days
 Bell Canada
 "Great customer service, better price than most"
 "Throttled by Bell, last mile by Bell, Bell in general."
 "Passable speed DSL and great people & customer service"
| Pre Sales information:
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When I moved to Oakville, I decided I wasn't going to put up with any more cable crap (had Rogers in Mississauga). I looked at Bell, and read terrible reviews, but then CanadianISP showed there were other (cheaper) resellers of DSL, so I decided to go with Velcom, after being promised there wasn't any throttling. After it took Bell 8 days to set up the connection (and three separate failed attempts), the connection was great, and friendly people all around.
But when I heard that Bell was throttling resellers, I genuinely thought I would be making the switch to cable. However, Cogeco (the incumbent carrier in my area) announced extremely low bit caps. I had no choice but to stay with Velcom, as I have, on average, about 240GB/mo network I/O, which would cost me hundreds with Cogeco. However, I'm glad I stayed with Velcom, and as soon as I rewire the phone lines in my house to achieve a passable SNR, I'm sure I'll get even faster speeds.
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 Review by adisor19
Posted: 55 days ago
member for 5.1 years, 1751 visits, last login: a few hours ago
Saint-Constant,QC
$34 per month
about 7 days
Bell Canada
"Great price, great service great speeds and free MLPPP access"
"Still depends on Bell for last mile connection and potential subject to future caps and throttling"
"Best bang for the buck from all the small DSL providers"
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Some of you may have noticed my rants about TekSavvy charging an extra 4$ a month for MLPPP access and my promise to look for another ISP that would offer MLPPP at no extra charge. Well i didn't have to look far 
I signed up with Velcom and i was up and running in a matter of days. I changed my PPPoE account in my router and presto : i was up and running with 10Mbps down and 1.6Mbps up just like i was before with TekSavvy using MLPPP.
Speedtests are consistent at any time of the day and since both my lines sync at 5Mbps, i get full speeds as well just like i used to with TekSavvy. As a bonus, there are no caps ! (for now at least)
The connection is reliable so far and it only froze on me 1 time although i am not 100% sure it was Velcom's fault. I rebooted the router and it was back up.
Overall i'm very happy with Velcom and i recommend them as a solid and free MLPPP alternative ISP.
Adi
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Review by ChampUz
UPDATED: 121 days ago
member for 283 days, 73 visits, last login: 12 days ago
Mississauga,ON
$29 per month
about 7 days
Bell Canada
"5"
"Bell is hell 'Cause it smells like dell so don't yell or your connection will swell-Young Mulla"
"Velcom is a great ISP"
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Ordered it a weak ago and I am getting 3mbps( the max my line can handle) and 250 upload.
I was up and running a couple hours ago and so far so good.
Support is ok, not bad , and not as good as teksavvy
The Price is defiantly worth it, unlimited bandwidth. up to 5mbps speed 800k upload.
I also get the RFD discount which gives me a total price of 29.87
Overall Great service, recommended.
WAY BETTER THAN BELL.
Update: disconnections are GONE, With a combination of moving there servers locally and fixing my telephone line in which bell tech came five times to my house, but i complained to there manager , and a F1 Pair was bad.
Followup comments:  cutuzov
join:2007-11-21
Mississauga, ON |  "Way better then Bell"
I am using Velcom for a year already. Happy overall. | |
| 
sachinator
@velcom.ca
| velcom not so good recently I've had quite a few problems with Velcom recently. The connection repeatedly drops. I used to have a very stable connection for over two years with 5056/800 speeds, but recently this connection has been so shoddy, that I'm having my doubts about Velcom.
A ticket was opened, and nothing was discovered with the line, so I was told that it is my modem. I replaced my modem, but issue persisted. The connection goes down repeatedly, and sometimes my modem just cannot connect to the service for hours. I tried manually assigning the IP/DNS servers since I have a IP, but same issue.
I don't really understand how the service can go so bad. I used to recommend Velcom to others, but now I'm skeptical of the service myself | |
| | Partizan
join:2009-07-27
Canada
| Re: velcom not so good recently Is it possible something is wrong with your wiring inside the house? Since you already eliminated modem as being the culprit, you could also try eliminating your house wiring as the problem.
Go to the Bell box outside your house, unscrew "Customer Access" bolt, open the box and unhook the phone jack that feeds into your house. Get a long, long phone cable. If you have a small laptop, that's great otherwise you'd need long network cable or wireless router. Plug your long phone cable into that phone jack in Bell box and attach your modem to it. See if you get good connection and speed. If there's still a problem, then it's on Velcom/Bell side. Otherwise some wiring in your house is bad or some connected equipment is interfering. | |
| YoungMulla
join:2009-07-17
Mississauga, ON | lol Thanks for the credit in the negatives  | |
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Review by cutuzov
UPDATED: 186 days ago
member for 2 years, 186 visits, last login: 6 days ago
Mississauga,ON
$30 per month
about 5 days
Bell Canada
"No cap 5MB Support is quick and efficient"
"Had some issues with IP last week, seems resolved"
"Recommended"
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I have been TechSavy customer for 4 years, but have to walk away after I moved to my new house. They was seem to unable to solve my connection problems on the new line. To get it fixed I went to the evil Sympatico for 1 month. Line was fixed, but I am being billed for there "services" cancelled 3 month ago ever since
So for 3-4 month I am a Velcome happy customer. Customer support is useful and quick. I had some problem with my IP assigned to other modem in the network. Best part is tech support honestly admit there have a something messed up on there side. I can live with provider which is working on network problem, instead of advising me how to hook modem I been using for 8 years. No stupid "reboot your comp" advices.
Issue was fixed so far. I am getting solid 4200/500
I will definitely stay with this provider, and recommend it to my friends and relatives.
Upd. half year later......same ISP
Hmm I am either lazy or there is not enough competition in this area... Anyway still buying DSL from Velcom.
Followup comments: VelcomJoe
join:2007-09-07
Brampton, ON | Thank You Thank you very much for your feedback welcome to Velcom! | |
| VelcomMatt
Premium
join:2006-01-26
Brampton, ON | Thank you :) Hello,
I would like to thank you for taking the time to provide an honest comment/feedback about our service. Also, we're happy to hear that everything is working well for you.
Regards,
Matthew L. | |
| | | |
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Review by Bablo490
UPDATED: 193 days ago
member for 4.2 years, 170 visits, last login: 85 days ago
Montreal,QC
$29 per month
about 7 days
Bell Canada
"Constant connection. Fair customer service. Monthly billing. No limit."
"No modem with monthly plan, unless pay extra. It's a small company with a few agents."
"A fair deal."
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I've been with Velcom.ca for over 6 months now. There were only a few blackout of DSL service which they said was due to some upgrading on their end. As long as $ell Canada is not capping your line, Velcom.ca won't cap and they'll give you what your line is capable of, up to 5mbps.
Over all satisfied.
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Review by avin
UPDATED: 202 days ago
member for 4.8 years, 183 visits, last login: 100 days ago
Brampton,ON
$29 per month (month by month)
Bell Canada
"Great price, unlimited bandwidth, MLPPP supported."
"Initially - frequent disconnects (FIXED NOW), Tech support leaves a lot to be desired."
"Initially, really frustrating b/c of disconnections, but since that has ceased, I am loving the service."
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EDIT: Frequent disconnections have ceased. Haven't had to contact tech support for a month (awesome!!!). Loving the DSL service now.
OLD REVIEW: Currently been a customer for just around a month. Switched over from Acanac. So far, speeds have been good and the price is good too for unlimited bandwidth. The connection was setup exactly on the day that they informed me it would be. Initially there were no problems with the connection. Then I started noticing some dropped connections. Contacted tech support but they had not been very informative as to what the problem was, they seemed to do something on their end that got the connection back up. Modem DSL light would be on but the PPPoE light would not turn on. On my end, they just asked me to restart the modem and try again (which I did prior to the call without any luck). Tech support has been easy to reach and they actually called me back once after I called them to ensure that everything was working. Problem is, during the last week of March, I had to contact them on five separate days because of frequent disconnection.
Further and more frequent disconnects now.. but some people in forum are suggesting that it may not be an issue on Velcom's end. No way to tell where the issue lies but I'm pissed that the tech support people left it at "its probably spyware or a firewall on your computer" when I have already isolated my computer as not being the issue.
I guess in terms of tech support, you get what you pay for.
Overall, company is not bad. Definitely beats going w/ Bell but there may be better alternatives for a little more $$$
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Review by CanEpia
Posted: 242 days ago
member for 242 days, 1 visits, last login: 240 days ago
l6a4l5
$35 per month (month by month)
about 5 days
"uncapped downloads, compatible with mlppp"
"Service never worked properly. Poor support. Poor customer Service."
"Would NOT recommend to anyone."
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I tried their service as I was woo'ed by the thought of unlimited downloading. Line never worked properly, they could not resolve the issue even though many chances were given. Line cancelled and no refund offered on faulty services, and no resolution possible through CC as it's a "quality of service issue".
I wouldn't recommend anyone risk it. I'm going to Teksavvy or back to Bell. The additional costs seem worth it for a connection that actually works!
Basic Timeline:
3/13/09 - I switched my dsl connection from Bell whom I had been using for 2 months flawlessly (line set up with new home) at a steady 7mb down/800k up. Since I don't have cable I wanted more bandwidth for downloading so I swapped over with promises of unlimited data caps. I got a dry loop dsl connection from Velcom.ca.
This is the day all my problems started. Immediately after getting the email notice on my blackberry that my new line was set-up, my speedtests showed I was now only getting 2mb down/200k up.
I called in immeidately to have the speeds checked. They assured me this would improve in 2-3 days and to be patient.
3/16/09 - Speeds improved to 5mb/200k. Uploads still sucky but downloading was okay. Unfortunately once it hit 2am my internet connection died.
3/17/09 - I called in about the internet connection problem. They checked my line and said it was fine. I was asked to monitor the line and check if I had anymore problems.
Later that day I had problems and called in. Technician said there were issues on line and the would open service ticket with Bell.
3/18/09 - Internet was working again but my speeds dropped down to 2mb/200k AGIAN. I called in to have it upped again.
Problems struck again on the line.
3/19/09 - Line speed was up to 5mb/200k up. From hereon in each day I had intermittent line problems ranging from 30mins-2hours. I called in when I had problems... they said they see problem on the line and will contact bell.
3/20/09 - 3/24/09 They say line is fixed and to monitor it... etc... we go round and round every day.
I finally called to cancel service on 3/24/09. They told me they could cancel, but for a refund I would need to speak to supervisor Adnan who wasn't in, and also they would send a technician to my house to check the line.
3/26/09 Bell techinician just finished testing the line. Perfect line which can handle much higher profiles. No glitches what so ever. He tests into the house all the way to my modem. Everything is working great. As we are signing the work order, connection dies. He retests and line is perfect.
So in the end, it's not a line problem. During this time I've been through 4 modems, all of which experience the same problem. One of the modems is the Bell provided modem which worked flawlessly for 2 months up until the day I switched.
I spoke with the supervisor Adnan, and he said he could cancel the line but they could provide no refund. He said he was the final word and no one else in the company could help me anymore than him. He said they showed I was connected and everything was working, but I had no internet connection. He blamed it on my computer.
Line was cancelled immediately, and 5 minutes later I'm currently surfing fine on my neighbour's line with the exact same computer they claim is causing the problems.
I called my CC company but they said they cannot help since this is a service quality issue.
So in the end I'm stuck paying for a month of service which has been flaky as heck, never got proper upload speeds on, and was cancelled well before the 1 month I was charged for!
Althought it's not a huge amount of money, I'm now without a proper connection and I've paid for a crappy service which cost me hours of time calling and complaining about. It's really the principle of it more than anything now as I don't think as consumers we should be treated this way.
Followup comments:
ricky
@oitc.ca | Velcom highly Recommended I have never heard such insolence complain, having Velcom service was the best thing I've have had no problems at all maybe once or twice but it goes away. so i think velcom is the best isp. | |
| | hickins
join:2009-05-27
Burlington, ON | Re: Velcom highly Recommended hey! the guy is being honest, and he gave facts and if that happened to you, you would have said the same thing!!
Are you working for them? | |
|
hmmm
@oitc.ca
| hmmm 3/26/09 Bell techinician just finished testing the line. Perfect line which can handle much higher profiles. No glitches what so ever. He tests into the house all the way to my modem. Everything is working great. As we are signing the work order, connection dies. He retests and line is perfect. line is ok???? and you have problem???
buddy problem is on your side! | |
| | CanEpia
join:2009-03-26
l6a4l5
1 edit | Re: hmmm It was the technician who told me it was definately NOT on my side.
Line was perfect as it could handle my profile and connections were good. | |
| velcomrob
Premium
join:2006-11-28
Brampton, ON
| profiles If your profile is getting reduced, then bell is reducing it. if you want to see If I can help you with it please email me at rob(@)velcom.com. I would like to see if your profile is being adjusted. When technician is dispatched, all they do is test the line at its current profile and thats why they said its fine. Of course the line is fine. What you need is full speeds. Let me know if I can help, send me an email.
thanks. | |
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Review by deusex
UPDATED: 353 days ago
member for 1.3 years, 6 visits, last login: 353 days ago
Scarborough,ON
$33 per month
Bell Canada
"Mostly good service"
"Some terrible tech support people"
"Early experience was A++ but noticable decline in support"
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Been with Velcom for over 2 years coming from Sympatico. Matt (I assume is the same Matt that's been responding here) was the guy who set me up and completely took care of me. He responded personally to any issues and I raved about their support and their service for the first year and a half.
But, over the past year I've noticed a change. Getting hold of Matt became difficult and emails and phone calls weren't returned. Service has been mostly excellent, but over the past 6 months there have been connectivity issues and slowdowns. Getting hold of support is easy and there's rarely any waits, but some of the support people seem to be reading off a list and if the problem falls outside the list you may as well be talking to a brick wall.
One memorable example is when I was working on a Mac at my partners office (also with Velcom) and we were having some difficulties. The tech support girl asked me to access the command prompt by clicking the start button. I explained I was on a MAC and there wasn't a start button - this seemed to throw her into a panic. She regained control and told me "let's start again" and told me to go to the bottom left of my screen and click the start button. I told her again - I'm on a MAC there's no start button. I was told another two times to click my start button until finally I was told I'd be called back. At one point during this issue I explained that we're running a business and if we can't get the issue resolved we'd have to find another ISP and the support girl actually told me that that would probably be best. I'm not sure If I'd want someone like that on my Staff! Matt eventually did get involved in the issue and it got resolved (thanks Matt!)
Around a month or so ago (during all the Bell throttling issues were coming to light) we were having slowdowns every other week at my home Velcom setup, something I wasn't used to with my service with them. The support people however, dealt with the issues very fast, mostly resolving it by changing my IP address on their end.
Yesterday, however, I had more support people issues. Over the past week I've been experiencing sporadic web browsing stickiness (email was fine). I was waiting for things to work themselves out, but yesterday there was an hour long period that was unbearable. I called support and was told to go to speedtest.net. I did, and reported that the test wouldn't finalize, as the connectivity was so bad. She told me that they'd have to check with Bell to see if there was something wrong with the lines and they would get back to me within 48 hours. That in itself seems odd for the symptoms i told her about and I thought 48 hours was also unacceptable, but hung up and waited for the reply. Someone called me today (12 hours later) and told me the lines were fine (duh!) and that it was probably a problem with my modem. I stopped him right there and told him connectivity was back to normal at the moment and also that I was moving in 12 days and shutting off the service, so replacing a perfectly functional modem wasn't an option. I also told the support guy that when I take possession of my new house in August I would be basing my decision on what Internet service I'd be installing in the new house on my experience over the next 12 days. I figured that would prompt him to at least look into the issue a bit more closely, but instead said ok, and hung up the phone.
With all that said, Velcom has been pretty amazing. The first year and half there were no issues and everything was lightening fast. Matt at one point even reduced my rate and sped up my bandwidth at the same time without any prompting.
I'm still giving them the benefit of the doubt and just hope that I've just been unlucky with the support staff that I've been getting.
I have a few months in a furnished rental house that comes with Uniserve and will most likely get Velcom in my new house. And would also like to add, that I called Unserve's tech support to find out if the service I was moving to had static IP addresses, and I had to wait almost 15 mintues to get through to them. I've never had to wait more than 10 minutes for Velcom, but most times it at most 2 minutes - but for those longer waits, Matt, please change that one looping song that plays, it drives me nuts! 
---------added notes 3 months later and moved into new place with Velcom----
I just want to report that other than a 5 day delay in getting hooked up at the new place, our connection has been perfect. Over 3 months without interruption and speed is phenomenal. I'm not sure if their support has gotten better as I've had no need to call them. Thanks Velcom!
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Review by Pwnstar
Posted: 1 year ago
member for 1 year, 3 visits, last login: 1 year ago
Brampton,ON
$31 per month (4 month contract)
about 2 days
Bell Canada
"Good speeds at times"
"Bad Tech Support , Bad Connectivity , Always saying it's bell's fault"
"It's horrible"
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Well a few months ago i had Velcom and i was liking the price because for 31.85 and u get "5mb" download/upload and i was liking it then when they brought me my modem i was so happy! =DD but to freaking install it was horrible . the disc i could understand but when it came time to ask tech support... hold on to ur hats. the tech support sounded like she just got off a boat. no offense and all but really. it sounded like " you put the yellow cable into the modem , then u put the DSL line in the modem and the wall and it should work" and i told her i already did that she put me on hold and told me she has to ask for help. whilst i was waiting *5 minutes* she finally gets back to me but this time she has people who will help me. SO i get redirected to a different person who finally gets the job done. I was finally able to get my internet working but then all of a sudden my internet went down. The dsl light turned off and the internet one turned off. now that surprised me but when i called them again to ask "where's my internet" they said it's a minor problem . this went on for like 3 hours. then FINALLY i get my internet back and i browse everything..so fun. but here comes the kick...I was downloading torrents cuz i likez to . now it says on the website...it doesn't filter torrents or throttle bandwidth when it comes to DLing....but when i started my downloads the next day i realized i had made a BIG mistake. i had 300 seeds and 10 leechers. Now my normal DL rate / UL rate = 250kB/s and 60kB/s but today was a different story...80kB/s and only 30kB/s ??? wtf and i called them and said that "it's bell's fault" and we can't fix it. so now I'm stuck with a crappy service. Anyone wanna get me like internet that doesn't throttle ur torrents or downloadz? thanks guys.
Followup comments: 
Quake110
join:2003-12-20
Ottawa, ON
 ·Velcom
1 edit | All the DSL ISPs are throttled by bell. Unfortunately, all the ISPs are throttled by Bell (Velcom, Teksavvy, Acanac, ebox...) because they use Bell's DSL network to distribute the internet.
One of the ways to circumvent the throttling is to use MLPPP.
If you have a compatible router:
- Linksys WRT54G v1-v4, WRT54GS v1-v4, WRT54GL v1.x, WRTSL54GS (no USB support)
- Buffalo WHR-G54S, WHR-HP-G54, WZR-G54, WBR2-G54
- Asus WL500G Premium (no USB support)
You'll be able to flash the router with the Tomato/MLPPP firmware »fixppp.org/, that way, you can say good bye to the throttling. | |
| | Pwnstar
join:2008-10-18
Brampton, ON | Re: All the DSL ISPs are throttled by bell. Any OTHER way to getting NOT to throttle my internetz? | |
| | | koreyb
join:2005-01-08
Etobicoke, ON
 ·Primus Talkbroadband
·TekSavvy Solutions..
| Re: All the DSL ISPs are throttled by bell. said by Pwnstar :Any OTHER way to getting NOT to throttle my internetz? Contact your MP and make this an issue with them to fight for.
That's about all you can do other than installing the MLPPP solution. | |
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Review by Thedudemjp
UPDATED: 1.2 years ago
member for 1.2 years, 1 visits, last login: 1.2 years ago
Belleville,ON
$38 per month
about 5 days
Bell Canada
"Cheap internet with decent speeds when reliable."
"A very unreliable service with awful tech support."
"I hate to trash a smaller ISP especially one that's battling against throttling but the quality of their service is suspect."
| Pre Sales information:
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A couple of months ago I was happy to jump ship from Bell to another ISP specifically one that had had good ratings here on DSLreports and that had been suggested to me from a few friends. I'm not necessarily regretting this move but I'm regretting not having done the proper amount of research before making my decision.
Hooking up the modem and signing on was easy enough. At first things seemed to be decent, I was pleased with the speeds and was content with my decision. As the next few days went by everything regarding the internet was smooth. About a week passed and then the disconnects began. They were sporadic throughout each and every day but the general idea of being disconnected multiple times a day has been consistent through the course of my whole tenure with Velcom. Contacting tech support led me to agents that I could barely understand, they've passed the blame to Bell every time which has led their workers to come to my apartment twice now to look at my line where in they changed it and shrugged at what Velcom was accusing, it was suggested that it could potentially be the modem and in order for their mistakes of potentially sending me a broken modem I had to pay for a new one(It turned out that the modem wasn't the problem because even with the new one the disconnection trends still continued.).
During the weekend that I'm writing this the service was down for a couple of hours on a Saturday at 4:00pm and since it has come back up my ping has been fluctuating between 600ms and 1700ms. Tech support says it'll be like this till Monday, maybe longer. This is not acceptable, I'm sorry.
Switching to Teksavvy I guess.
Followup comments: velcomrob
Premium
join:2006-11-28
Brampton, ON
| reply We've run into some unforseen problems due to the migration.
I know it's not your problem, however we would be willing to compensate you some how. Our migration to this new facility is to improve performance. Once it has been completed on Monday everything will begin improving drastically.
Please send me an email to rob (@) velcom.com and i'm sure we can work something out.
| |
| |
WOW VELCOM WOW
@velcomdsl.ca
| Re: reply Well Ive been having connection problems using velcom. Evry weekend like clockwork, my internet would go down.
They keep telling me my modem or my computer must be the problem. Yep my modem/computer wants weekend off so they must be right!
My speed right now is probably lower than rogers super extra light connection. | |
| | |
UserMe
@gblx.net
| Re: reply Yeah the speed right now is horrible, and sometimes it just refuses to work. I always thought it was my router or my other flatmates dling too much stuff slowing down the network but now that I unplugged the router and hooked the modem directly to my computer, I found out it's velcom. This speed is horrible. | |
| cutuzov
join:2007-11-21
Mississauga, ON
·Velcom
| Still happy with provider 
After half year with Velcom I feel good about using their service. It is not like they have the best tech support, but all I need is reliable fast internet. I had it so far.
Speaking of TecSavvy I was with them when they had their share of support/connection issues. Any small provider comes through this stage in my opinion. | |
| | velcomrob
Premium
join:2006-11-28
Brampton, ON
| Re: Still happy with provider With two usernames such as WOW VELCOM WOW and UserMe I wonder of those replies actually have merit.
thanks Cutuzov for your great reply.
If a customer gets slow speeds everywhere then its a profile problem, speed problem with bell. Not a connection problem. if your getting speed problems to isolated areas then it can be certain paths to that point are congested.
In the end of the day Bell Canada owns/controlers all the circuits. We can only do so much to giving you optimal speeds and connectivity.
First off I would put some sort of small UPS system to prevent power spikes to your modem as this could cause damage to it and might fix constant connection resets.
I was having connections resets myself until Bell connected me to a new bell line outside our home and those connection problems are long gone.
Third Party ISPs merely provide Bandwidth and Authentication, anything beyond that is controlled by Bell. | |
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