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Review by justbits  - Location: Chicago,Cook,IL
- Cost: $90 per month (36 month contract)
- Install: about 7 days
Good "Fast. Provides static IPv4 for servers."
Bad "Dynamic price changes hidden in contract! Tons of junk mail about Upware. Free web SiteBuilder account lost after an "
Overall "Good enough… but what I really want is residential service with 1 to 5 static IP addresses."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
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Value for money:
(ratings match consensus)
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I run servers, so I need static IPv4 addresses. Really, I only need static IPv4 addresses for my email services and DNS services. Everything else is dynamic capable.
I was using AT&T Business DSL. I got tired of the slow speeds and the fact that AT&T U-verse passed my neighborhood by 1 block.
First, I tried Comcast Residential Blast, $40/mo. That was totally awesome! However, Comcast Residential claimed they offered static Internet IPs, but were totally clueless about what that actually means. (They confused private LAN with public Internet.)
Annoyed with the price difference, but more upset with AT&T, I moved to Comcast Business Class Internet.
So, I ordered 12/2. After a few months, I was automatically upgraded to 16/3.
The supplied equipment is the SMCD3GCCR, which is the only modem they claim supports public static IP addresses.
Installation was painless, since I had previously tried Comcast Residential service.
The equipment rental fee cannot be avoided for static IP service. That's bullshit.
The equipment rental fee increased from $5 to $9/mo and there isn't a way to break contract when they do this. These unrestricted price increases are bullshit.
No IPv6 for static IP addresses yet… and it looks like when they do offer static IPv6 they are going to charge a monthly fee. That's bullshit. Other providers are offering free static IPv6 tunnels!
When there are clearly defined problems, contacting Comcast Business via »forums.businesshelp.comcast.com/ will get you pretty quick service response.
There was a DNS and expired Outlook certificate issue that were handled within 1 business day of notifying Comcast of the problem. Fact of the matter though is neither problem should have occurred in the first place.
member for 10.7 years, 3158 visits, last login: a few hours ago
updated a few hours ago
Comments:
| Review by DJRank1 - Location: Pittsburg,Contra Costa,CA
- Cost: $79 per month (36 month contract)
- Install: about 2 days
Good "Static IP's, ability to run a server on the connection, stable, speed, no bandwidth caps"
Bad "Three year contract"
Overall "Comcast Business Class is worth the money"
| Pre Sales information:
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(ratings match consensus)
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First thing I want to say is that your internet connection is as good as the quality of your line running from the tap to your house. Make sure all the lines and fittings are good. RG6 cable from tap to house and in the house to the modem and it will ensure that you get a good stable connection. If you know everything is good on your end it will help with troubleshooting process.
Since I've had Comcast Business Class (2009 to present) I've never really had any major issues. Just minor issues here and there and the tech support was really on point every time I've dealt with them. They have been very polite and helpful. Overall, I'm content with what I have and may bump up one tier package in the future for faster speed. Thank you Comcast!
member for 8 years, 196 visits, last login: 9 days ago
lodged 9 days ago
Comments:
| Review by mpritcha47 - Location: Fremont,Alameda,CA
- Cost: $225 per month (12 month contract)
- Install: about 5 days
Good "Fast, steady internet with static IP without any bandwidth caps"
Bad "Only fast and steady when it's working"
Overall "When you're a monopoly, what choices do you have?"
| Pre Sales information:
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Tech Support:
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Value for money:
(ratings match consensus)
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I moved from Comcast Residential to Comcast Business to help with SLA issues I was having with Comcast, since I am unable to get any other kind of broadband at my location. I ordered the $200 package which only gets you 50Mbps up, 10Mbps down without any kind of bursting. Not the best when residential is twice as fast for half the price.
Order and install processes are basic for Comcast. You must sign at least a 12 month contract with a ridiculous early termination fee. (75% of what's left for the 12 months??) Comcast comes out and plugs the modem into your coax, verifies you have service and that it's working and heads out. No big deals here.
You only get the basic Comcast Business approved cable modem/router: (SMC's SMCD3G-CCR) Don't even bother trying to get your own modem on this service. The excuse I was given is they can't give a 4 hour SLA with any other modem. This modem suffers from severe buffer bloat issues, bumping up my latency if I maxed out the connection (not too difficult these days).
It's almost impossible to get your modem/router into just a bridging mode without getting a static IP. I opted for that so I could run my own routing services.
Tech calls are quick and you do get someone knowledgable who helps try to do initial troubleshooting, with a Tier 2 callback within 4 hours. Then if the issue can't be resolved, they send out the local tech VERY quickly.
I've been suffering from latency/packet loss issues that Comcast can't seem to fully resolve. But ever since I've been on the Business Class, they've done a much better job of getting me back up and running each time the issues occur.
Overall, I wish there were choices in real ISPs. Comcast is okay, but only if they don't have oversubscribed issues. Local municipalities should hold Comcast to standards, seeing as they're the ones preventing any other ISPs coming in.
member for 33 days, 2 visits, last login: 27 days ago
lodged 30 days ago
Comments:
| Review by NetFixer - Location: Murfreesboro,Rutherford,TN
- Cost: $60 per month (36 month contract)
- Install: about 4 days
Good "Very fast, and the support has been very good"
Bad "Initially had Vonage VoIP fax problems, but this has now been resolved."
Overall "Much faster and also less expensive than AT&T DSL with slower speeds"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
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Value for money:
(ratings match consensus)
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03/23/2011:
I just got my new Comcast Business 12/2 connection with a /29 static IP block up and running yesterday.
It has only been operational now for two days, so I can't really make an accurate assessment on reliability, but so far I have had no connection problems. In the past, I have had problems with Comcast not being able to survive electrical storms and/or power outages. If at a future date I should see this problem is still present, I will update my review accordingly. For now I am hopeful that with the D3 upgrade, and Comcast now being a telephone company, that they have taken measures to keep their service live during storms and power outages.
The only "problem" I had with getting on-line with the new service was with my Cisco RV082 router, not with the Comcast service itself or their required/supplied SMC router. It seems that when I just changed the router's mode from load balanced dual WAN operation to a single WAN/DMZ mode, that something in the existing config interfered with connectivity (the WAN connection kept bouncing, but the SMC router indicated that there was no problem with the connection. A push button initiated factory default reset on the RV082 followed by entering the new config parameters manually fixed that problem.
Update 03/25/2011:
Well, last night and today I just ran into my first thing that used to work with AT&T DSL, but does not work with Comcast HSI. My Vonage fax line can no longer send faxes (but receiving faxes still seems to work, and voice service still works well). The call connects, and you can see and hear the fax modem attempting to establish a data connection, but it just fails to do so. I swapped the fax modem and I also moved the fax line to another ATA, but nothing helped. Calling either Vonage or Comcast support would have just been a waste of time because past experience told me that they would just each blame the other for the problem. I just signed up for a Ring Central fax service because I am not going to reward AT&T by getting a POTS line, nor am I going to reward Comcast for deliberately interfering with competitive VoIP by getting CDV.
Update 01/01/2012:
Nothing much new to report, but the DSLR update bot is bugging me for a review update.
Overall, the service has been quite reliable, and except for one outage shortly after I started using the service (caused by the install tech not doing his job properly), I have only had a few middle of the night "scheduled maintenance" outages. On a side note, after a recent firmware update in the SMC gateway, I can now send and receive faxes again using a Vonage line, but I am not yet convinced that it will be reliable enough to terminate my RingCentral dedicated fax line.
My only complaint is that the Comcast firmware in the SMC gateway (which I am required to use) does not give me access to its firewall logs, and I can't find anyone at Comcast willing to set it up to send the logs to my syslog daemon (even though that capability is present in the SMC gateway).
Update 08/11/2012:
The DSLR update bot is bugging me for a review update, so here it is:
Not much new to report (except that I have moved my previous Comcast HSI review to this Comcast Business Class review forum because I was not previously aware that this review forum even existed).
The service still works well, and I have no major complaints. The biggest "problem" right now is that Comcast still has not released a workable IPv6 firmware for the SMCD3G-CCR gateway, and AFAIK, still has not decided how they are going to handle IPv6 for their static IP customers.
Update 09/10/2012:
A few days ago I dropped my /29 static IPv4 block and I am now using my SMCD3G-CCR in bridge mode. I can still get five IPv4 addresses, but they are dynamic instead of static. Using the DynDNS service has made that a relatively painless changeover. An added side benefit is that Comcast does not currently support native dual stack IPv4/IPv6 on static IP accounts, but it does support it on dynamic IP accounts (if you are are not using an SMC gateway in gateway mode).
The only problem I have encountered after changing to use dynamic IP addresses is with my SamKnows box that does not seem to like not being behind a NAT router. But I may have resolved that by just putting it behind the Netgear WNR1000v2 router that was supplied by Comcast. The SamKnows box can't monitor my directly connected server boxes in that mode, but it seems to be working OK again now that it is once again behind a NAT router.
My primary reason for doing it was financial. I am both a cheapskate and a retiree living on a relatively limited income, and now that Comcast will either put the SMCD3G into bridge mode or allow the use of an SB612x modem on a business class account, I decided to keep the $20 per month I was paying Comcast for the 5 static IPv4 addresses (and I will probably also buy my own SB6121 modem and pocket the $7 per month modem rental charge as well).
Update 10/09/2012:
Last week, I installed a purchased Motorola SB6121 and turned in my leased SMCD3G-CCR. I did so partly to save the $7.65 monthly modem rental fee, and also because some Comcast CSRs were causing problems for me by resetting my SMCD3G-CCR and taking it out of bridge mode (which would disable my entire network). I was able to do a self install and on-line activation (which surprised me because I thought that Comcast Business Class required a tech visit for a modem swap), and there were no problems with the changeover. After discovering that Comcast Business Class allowed modem self installs and activations, I experimented and found that I could also activate my old DOCSIS 2 D-Link DCM202, and it also worked on the business class service (even though Comcast says only the SMC gateways and the SB612x modems are officially allowed). So I now have a hot swap spare already activated for emergency use just in case my new SB6121 goes up in smoke (the DCM202 doesn't support native IPv6, but it would keep my connection up until a replacement SB6121 was available).
SamKnows, Vonage, and IPv6 Update 01/14/2013:
SamKnows Update: I continued to have problems with the SamKnows TL-WR1043ND box intermittently locking up my entire network, so I contacted SamKnows, and terminated my participation in that program about a month ago. The box apparently just could not handle my multiple public IP address connection.
Vonage Update: I was recently able to once again start using Vonage to send and receive faxes over my Comcast connection. For details on how I did this, see my review update comment at: »Update on solution for using Vonage for VoIP faxing (this should also be visible in the "comments" section at the end of this review).
IPv6 Update: I have been using Comcast's native dual IPv4/IPv6 implementation since I changed from a static IPv4 account to a dynamic IP account back in September, and Comcast's IPv6 implementation has been working as advertised. I even invested in a new IPv6 compatible D-Link DIR655 router because it had the capability of syncing multiple IPv6 devices with the DynDNS service (and that also seems to be working OK).
However, since I have been using Comcast's native dual IPv4/IPv6 stack I have started noticing that many mainstream sites (who are now starting to use IPv6) would often be very slow in loading, and sometimes would just time out altogether until I did multiple refresh/reloads of the balky URL (and even that did not always work). I found that usually when this happened, a site would be attempting to use a CDN or round-robin DNS selected server that was using an IPv6 address. and that server would be either very slow in responding, or would simply appear to be dead. In such cases, if I simply disabled IPv6 in the PC that was trying to access the balky site(s), the site(s) would work with no problems with only IPv4 active.
I have posted an example of this IPv6 vs IPv4 symptom in a review comment at »IPv6 vs IPv4 reliability through my Comcast connection because I needed to use imbedded code and the review update script does not allow imbedded code.
This problem had kind of slowly crept up on me, and I had almost forgotten how fast my Comcast connection used to be. I have therefore reluctantly reverted to using Comcast's 6to4 IPv6 tunnel in both my primary and guest routers, and my network is now using IPv4 as the primary protocol stack once again (but the 6to4 tunnel will still allow me to access IPv6 sites if needed). I will occasionally (and temporarily) enable Comcast's native dual IPv4/IPv6 stack in my (isolated) guest router to see if the rest of the Internet has caught up with Comcast before I permanently turn native IPv6 back on again.
Sometimes the leading edge is also the bleeding edge.
IPv6 problem update 02/12/2013:
It is possible that the IPv6 problems I was seeing have been (at least temporarily) fixed. The problem may have been related to my DIR655 sometimes getting a "/60" and sometimes getting a "/64" PD prefix assignment combined with a CMTS bug. See NetDog]'s post »Re: [IPv6] Comcast IPv6 Address Assignment/Delegation for details. Since that announcement, I have only been getting the "/64" PD prefix assignments, and I do not currently see the problem with CDN and round robin IPv6 servers frequently not responding.
DSLR nag bot update 08/23/2013:
The DSLR nag bot is asking for review updates, so here it is:
Currently using Comcast Business Class 16/3 speed tier through a Motorola SB6121 modem feeding several D-Link routers from a ZyXEL switch. Here is a link to a diagram of my network for anyone who may care to have a look: »www.dcs-net.net/image/DCS-networ···gram.gif
The service is working as advertised, and I have no Comcast HSI related problems to report at this time (none of my earlier VoIP or IPv6 problems have returned). My only minor complaint is that Comcast's Business Class web hosting service does not yet support IPv6, so full IPv6 implementation for my »portscan.dcsenterprises.net site is not yet possible (I have to use an external hosting service for the actual port scanning function since Comcast blocks some of the ports being tested even on their business class accounts). However, I am hopeful that this will be corrected once Comcast also fully supports IPv6 for all of their business class accounts.
member for 9.2 years, 5244 visits, last login: a few hours ago
updated 43 days ago
Comments:
 |  NetFixerFrom my cold dead handsPremium
join:2004-06-24
The Boro
 ·Cingular Wireless
 ·Comcast Business..
 ·Vonage
·Comcast
1 edit | IPv6 vs IPv4 reliability through my Comcast connectionI am posting this example of the IPv6 vs IPv4 reliability on my Comcast connection as a comment because the official review update will not allow imbedded code (which is needed to illustrate my point).
Shown below is a prime example of the problem. This is of course, not Comcast's fault; it is just an indication of the current state of IPv6 implementation on the Internet (and it does not just occur with Yahoo!):
C:\>ping l.yimg.com
Pinging ds-fo-anyycs-l.ay1.b.yahoodns.net [2001:4998:f00d:1fc::c:1103]
from 2601:5:c80:a1:e291:f5ff:fe95:beac with 32 bytes of data:
Reply from 2001:4998:f00d:1fc::c:1103: time=24ms
Reply from 2001:4998:f00d:1fc::c:1103: time=23ms
Reply from 2001:4998:f00d:1fc::c:1103: time=40ms
Reply from 2001:4998:f00d:1fc::c:1103: time=24ms
Ping statistics for 2001:4998:f00d:1fc::c:1103:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 23ms, Maximum = 40ms, Average = 27ms
C:\>ping l.yimg.com
Pinging ds-fo-anyycs-l.ay1.b.yahoodns.net [2001:4998:f00b:1fb::c:1101]
from 2601:5:c80:a1:e291:f5ff:fe95:beac with 32 bytes of data:
Reply from 2001:4998:f00b:1fb::c:1101: time=49ms
Reply from 2001:4998:f00b:1fb::c:1101: time=46ms
Reply from 2001:4998:f00b:1fb::c:1101: time=44ms
Reply from 2001:4998:f00b:1fb::c:1101: time=50ms
Ping statistics for 2001:4998:f00b:1fb::c:1101:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 44ms, Maximum = 50ms, Average = 47ms
C:\>ping l.yimg.com
Pinging ds-fo-anyycs-l.ay1.b.yahoodns.net [2001:4998:f00b:1fb::c:1103]
from 2601:5:c80:a1:e291:f5ff:fe95:beac with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 2001:4998:f00b:1fb::c:1103:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
An attempt to access http://my.yahoo.com during the above time frame (with native IPv6 active) results in an extremely long delay (like several minutes) in loading the Yahoo! start page, or a browser timeout. And once again I will reiterate that this symptom also happens on sites other than Yahoo!.
Shown below are repeated successfull IPv4 pings to the same host name:
C:\>ping -4 l.yimg.com
Pinging ds-fo-anyycs-l.ay1.b.yahoodns.net [206.190.56.191] with 32 bytes of data:
Reply from 206.190.56.191: bytes=32 time=34ms TTL=54
Reply from 206.190.56.191: bytes=32 time=33ms TTL=54
Reply from 206.190.56.191: bytes=32 time=33ms TTL=54
Reply from 206.190.56.191: bytes=32 time=33ms TTL=54
Ping statistics for 206.190.56.191:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 33ms, Maximum = 34ms, Average = 33ms
C:\>ping -4 l.yimg.com
Pinging ds-fo-anyycs-l.ay1.b.yahoodns.net [206.190.56.191] with 32 bytes of data:
Reply from 206.190.56.191: bytes=32 time=32ms TTL=54
Reply from 206.190.56.191: bytes=32 time=32ms TTL=54
Reply from 206.190.56.191: bytes=32 time=32ms TTL=54
Reply from 206.190.56.191: bytes=32 time=33ms TTL=54
Ping statistics for 206.190.56.191:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 32ms, Maximum = 33ms, Average = 32ms
C:\>ping -4 l.yimg.com
Pinging ds-fo-anyycs-l.ay1.b.yahoodns.net [206.190.56.191] with 32 bytes of data:
Reply from 206.190.56.191: bytes=32 time=31ms TTL=54
Reply from 206.190.56.191: bytes=32 time=32ms TTL=54
Reply from 206.190.56.191: bytes=32 time=32ms TTL=54
Reply from 206.190.56.191: bytes=32 time=32ms TTL=54
Ping statistics for 206.190.56.191:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 31ms, Maximum = 32ms, Average = 31ms
C:\>ping -4 l.yimg.com
Pinging ds-fo-anyycs-l.ay1.b.yahoodns.net [206.190.56.191] with 32 bytes of data:
Reply from 206.190.56.191: bytes=32 time=33ms TTL=54
Reply from 206.190.56.191: bytes=32 time=35ms TTL=54
Reply from 206.190.56.191: bytes=32 time=33ms TTL=54
Reply from 206.190.56.191: bytes=32 time=33ms TTL=54
Ping statistics for 206.190.56.191:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 33ms, Maximum = 35ms, Average = 33ms
C:\>ping -4 l.yimg.com
Pinging ds-fo-anyycs-l.ay1.b.yahoodns.net [206.190.56.191] with 32 bytes of data:
Reply from 206.190.56.191: bytes=32 time=33ms TTL=54
Reply from 206.190.56.191: bytes=32 time=32ms TTL=54
Reply from 206.190.56.191: bytes=32 time=33ms TTL=54
Reply from 206.190.56.191: bytes=32 time=32ms TTL=54
Ping statistics for 206.190.56.191:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 32ms, Maximum = 33ms, Average = 32ms
--
A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.
When governments fear people, there is liberty. When the people fear the government, there is tyranny. | |
| | | | | | | Re: IPv6 vs IPv4 reliability through my Comcast connection Just wanted to say thanks for posting all this info. I was basically just trying to get a feel for Comcast VOIP reliability and you gave a lot of great info in your posts. Thanks! | |
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| Review by Voodoo288 - Location: Richmond,Chesterfield,VA
- Cost: $129 per month (24 month contract)
- Install: about 600 days
Good "Customer service is good. Not great, but not horrible."
Bad "Issues inside residential areas."
Overall "Recommended"
| Pre Sales information:
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Value for money:
(ratings match consensus)
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As a Network consultant I deal with Comcast not only in my office, but also in the field. Customer service is good and like other providers, get the right person and troubleshooting goes smoothly. Sadly there are folks like the technician I was meeting at a site survey for connectivity since the site did not have a physical connection. First thing he said to me "There's no cable here." *Facepalm*
If interested in Business Class make sure you know where your node is located. Ask the technician that comes to do a site survey. Shouldn't be an issue but in my location (Home Office) our node is about a half mile away and on the same power grid. We lose power and so does the node. I can power my servers fine with a generator, but no connectivity if the node is out. I've since had to move my servers to a co-location adding expenses and rendering my statics useless. The more you know...
member for 11.1 years, 4780 visits, last login: a few hours ago
updated 66 days ago
Comments:
| Review by redschmed45 - Location: San Francisco,San Francisco,CA
- Cost: $30 per month (12 month contract)
| Pre Sales information:
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(ratings below consensus)
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I have Comcast business. Whatever that means. It is very unstable. From
one day to the next, speeds vary so much I just don't understand. But for
the money it seems to be the best thing going. I live in the downtown SF
area, and there are "public" wifi signals for $20.00 a month that give
pretty good service. Very consistent. I used one for a month and I was
satisfied. Maybe I should go back to them...
member for 5.8 years, 5 visits, last login: 2.8 years ago
updated 80 days ago
Comments:
wrad
join:2003-09-11
Fort Pierce, FL | Comca$t Business Good luck getting rid of them. I learned that my building was serviced by a private Wi-Fi for $45/ month for 10/2. Then learned Comca$t required 80% of whatever they would have gotten for the length of the contract. | |
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| Review by Spilnerfact - Location: Phoenix,Maricopa,AZ
- Cost: $80 per month (24 month contract)
- Install: about 2 days
Good "Cost"
Bad "QOS, Tech support, Phones, Hardware"
Overall "I left this company and moved to comvoice."
| |
I really don't know what to say, I have never been with a worse comapny in my life.
I won't go into EVERY detail but lets just say they screwed me with no lube or reach around. I have then left the company and moved to a smaller more reliable provider named comvoice.
I would highly advise everyone to stay away from comcast as they almost ruined my business with their crap phone service and internet.
member for 101 days, 2 visits, last login: 95 days ago
lodged 101 days ago
Comments:
| Review by calibax - Location: Sunnyvale,Santa Clara,CA
- Cost: $155 per month (36 month contract)
- Install: about 5 days
Good "Easy to order, trivial install, speeds generally in excess of promised"
Bad "Nothing"
Overall "Excellent service at a reasonable price"
| Pre Sales information:
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(ratings match consensus)
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I switched to Comcast Business Class about 10 months ago. I have a nominal 27/7 mb connection with a /29 static CIDR block. The quoted monthly cost also includes telephone service. I generally get data speeds higher than contracted (sometimes much higher).
Both the internet and telephone connections have been almost rock solid. Nagios has reported 4 outages in the 10 months of service, all between 5 and 15 minutes. This is substantially better than my experience than my previous service. I'm able to specify reverse DNS info for my web facing systems. Inbound and outbound VPNs are solid. There are no restrictions on running servers and no data caps. On the few occasions I've needed support I've had excellent help from knowledgeable techs based in the USA.
All in all, I'm extremely happy with my data connection and the support provided by Comcast.
member for 12.8 years, 487 visits, last login: 18 days ago
updated 141 days ago
Comments:
| Review by wolves01 - Location: Crystal Lake,Mchenry,IL
 Business customer- Cost: $80 per month (36 month contract)
- Install: about 45 days
Good "Internet works good"
Bad "Would be nice if they gave business class a speed boost. TV add ons pricey"
Overall "Does What I need it to."
| Pre Sales information:
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Tech Support:
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Value for money:
(ratings match consensus)
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I've used Comcast for my business (a small insurance agency) for about 5 years now. I had started out with phone and internet but had recently switched to VOIP for voice. The internet service has been stable and delivers enough to keep three PC's and our 3 phones working well.
We recently moved to a new location and the installation process was flawless and they came out when they promised. Had to confirm the appointment via email and phone several times. I felt that was a hassle, but I guess they don't want their tech's getting stood up.
I have the included TV package and would like to upgrade that to include some additional channels, but it is very pricey.
I am also a Comcast home user for voice, TV and internet. It would be nice if Comcast would give the business class a good speed boost similar to what I just got at home.
member for 10.8 years, 2767 visits, last login: 2 days ago
updated 144 days ago
Comments:
| Review by EverythingPC - Location: Charleston,Charleston,SC
- Business customer
- Cost: $95 per month (24 month contract)
- Install: about 10 days
Good "Service for the Price (given local choices)"
Bad "Honestly all has been ok with service. Always could use more speed for the money ;)"
Overall "I recommend Business Class to my customers."
| Pre Sales information:
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Connection Reliability:
Tech Support:
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Value for money:
(ratings match consensus)
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Monthly Price includes : Basic 16/3 tier ($59.99), 5-block of IPs ($19.95) Really Basic TV ($4.95), Gateway Rental ($7.00) and usual taxes and fees.
I've been a customer with this account at this address for 12-months on a 24-month contract. Think I had experienced one outage (to my knowledge) and it was at the end of the work day so it really didn't impede me (was heading out the door and saw the modem was not sync'ed, was ok within an hr when I got home and remoted into the office).
I have used Comcast Business (at two other locations) prior to this account (total of 5+ years with them overall), so I knew what to expect and what to watch out for. I have a good sales rep that I deal with regularly so was able to get what I felt was a good deal. 2yr contract (my choice to lock price) & free install.
I was a little disappointed by the increase in price for the static block (think I used to have 5-block for $10/mo) now at $20/mo. But from the sounds of it the limited number of avail IPs has driven this cost up across all ISP's. (long be the days of Static IP's to all by default).
Speed has been good. I'm on 16/3 now (recently area received upgrade from 12/2 to 16/3 on basic tier). I did have 22/5 (now 27/7) but found for the extra $40/mo it wasn't justified for my use.
Where choices where limited (in my office now it was either Comcast Biz (which had to have lines pulled to my suite) or AT&T DSL it was a no brainier. Of course I could have gone with a T1 or MetroE but for my price point it was limited to Cable or DSL.
Our office park is strange in that Comcast services my side but Knowledgy + Time Warner service the office accross the parking lot from me. When I was inquiring on services Knowledgy and Time Warner both said my address/suite was not serviceable and offered no option for a build out. IMO Comcast is the better choice anyway, but was shopping around.
member for 8.7 years, 510 visits, last login: 39 days ago
lodged 244 days ago
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