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Review by blamblam 
member for 112 days, 2 visits, last login: 106 days ago
lodged 112 days ago
 Concord,Contra Costa,CA
 Business customer Contract price not specified.  "you get internet" "turn it off? not so fast. for 60 days you still have to pay" "AVOID... It is pretty much a scam."
| Pre Sales information:
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(ratings below consensus)
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BEWARE
When you sign the agreement, there is a link to a web site. So they say you are agreeing to what is on the paper you are signing *AND* whatever they have or put on the web page (how is this legal to have a contract be something as changeable as a web page?)
So then when you call up to cancel, they say "GOTCHA!!! WE ARE GOING TO CHARGE YOU FOR 60 DAYS!!!" and you say "Wha?" and they say "BECAUSE YOU SIGNED!!! YOU SIGNED!!! and you say "This simple document that says you are going to turn on service?" and they says "HA HA HA HA... you missed the web page link!!! It is 20 pages of stuff that is not actually in the contract you signed, but is on a web page!!! HA HA HA!!! SO PAY US FOR 60 DAYS".. and you say "But my service is off, how are you charging me for it?" and they say "HA HA HA HA HA"
Avoid Comcast Business Class... should be called Nigerian Business Class.
Comments:
 tkdslr
join:2004-04-24
Pompano Beach, FL Reviews:
 ·T-Mobile US
 ·Speakeasy
1 edit | RE: Beware... Comcast Business... This theme seams to repeat.. over and over again..
Getting nailed for just 60 days, which isn't as bad as it was before.. A couple of years ago, it was 75% of the outstanding contract terms.. for zero/nada service.
Here's what happened when I tried to get Comcast Business to live up to their verbal promises (about an undefined "specific performance" guarantee).
»[Business] Commercial Users.. Beware Comcast's hidden contract t
oh.. be sure to check out the terms of service when you signed up.. Those are the terms you agreed to.. anything else changed later is not enforceable in court..
»business.comcast.com/smb/terms-c···ve/.aspx | |
| | Reviews:
 ·Comcast Business..
| Re: RE: Beware... Comcast Business... Something like a disconnect charge, that Comcast can cancel a service but they are going to still charge you for it, should be on the document you sign, not buried in a link on a web page.
Plus, the link that is on the contract you sign, doesn't even have the 60 text on it. That is another document that is linked to from that link. I'm not even sure a link to a page that then has another link to a totally different document is really part of a legal contract.
The fact is, they just need to be honest with people and not hide the fact that they are going to continue to take your money 60 days after you canceled. There just is no reason for it and I'm amazed it is legal.
Imagine if you switched electric companies and the previous company kept on billing you? Never would happen. How is this allowed to? | |
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calibax
join:2000-12-08
Sunnyvale, CA Reviews:
·Comcast Business..
| Dumb, just dumb You really need to read stuff before you sign it. Really. Or get someone you trust to read it and look for problems.
Companies don't write contracts for YOUR benefit. You have nobody but yourself to blame if you agreed to a contract and didn't read it and all the stuff it incorporates by reference.
No sympathy at all. | |
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Review by I2C
member for 223 days, 0 visits, last login: 223 days ago
lodged 223 days ago
- Charleston,Berkeley,SC
- Business customer
- $77 per month
- (36 month contract)
- "Internet Connection Once Set Up Worked Fine"
- "Pre-Sales Agent Did Not Disclose Contract Terms Over The Phone"
- "READ the FINE Print - Recommend Using Another Company"
| Pre Sales information:
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If you're even thinking of signing on with Comcast Business Class, don't allow yourself to be swindled with a 3 year contract. I signed up with a Comcast Business sales agent and only needed internet for six months and when I went to disconnect was told I had to pay a $1,700 disconnect fee. The sales agent had put in fine print within the electronic Docusign contract 36 months. Not once did the sales agent ever disclose over the phone a disconnect charge or that I would be signing on for a three year contract. I'm still disputing the illegality of the charge. To say the least, I've lost all trust and confidence in Comcast Business Class and will never use or recommend their services to another business.
Comments:
| | Contract Why would you sign a contract before reading it? | |
| Reviews:
·Comcast Business..
 ·VOIPo
·DSL EXTREME
| Contract Length Comcast is very upfront about the length of the contracts. They offer 1, 2 and 3 year options. Your "disconnect" fee is the balance of the 3-year contract you signed up for. You can move your service to another location without breaking your contract.
--
Craig
»CraigHarris.org My BLOG on Motorcycles, Computer Stuff & Deals. | |
| | | Comcast contracts Im a former sales rep for Comcast and if I had a dollar for
Every contract I put in for 3 yrs without
Telling the customer - id be a very wealthy
Man ! | |
| calibax
join:2000-12-08
Sunnyvale, CA Reviews:
·Comcast Business..
| No Sympathy at all Contracts are important. Companies write them to favor themselves, not their customers, and you have to read them as an adversarial documents.
Unfortunately there are far too many long and complex agreements out there, particularly on the web, and most people can't be bothered to read them. But if there's some serious money involved you have to know what you are agreeing to do (or not do) so you have to spend the time to understand what's in the agreement. In this case, a casual reading of the agreement shows the length of the contract (I signed one after reading it).
I guess it's like doing backups - a precaution against something unexpected. Many people think backups are an unnecessary overhead and don't realize their value until they lose something important. Likewise, many people don't read legal agreements until they have a contract go wrong. In both cases, there's no substitute for experience. | |
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Review by rmmill3
member for 10.8 years, 52 visits, last login: 185 days ago
lodged 320 days ago
- Littleton,Douglas,CO
- Business customer
- $120 per month
- (36 month contract)
- "At this point, nothing."
- "Terrible Service, rude technical support, I have no choice"
- "Before we moved locations I loved my internet service. Now that we have issues we must look for other options."
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We have moved locations and we are a home based business right now. At our old location we had a fairly good success. Now we are in our new location I am experiencing 49% packet loss from the modem, 33% packet loss from my second hop (96.168.174.1) 33% pack loss from my third hop and 54% packet loss from my fourth hop.
When I called Comcast to begin with I had an "engineer" tell me everything was fine and if I wanted someone to come out, they would charge me $99. Not only was he rude he wanted to challenge my engineering skills. He didn't want to see my logs nor hear about my setup. This went on and on until I finally escalated as high as I could go. I actually had an awesome field engineer come out and replace what he could, but I'm still stuck with this issue.
No idea what the problems are at this point but I cannot continue working this way. I'm afraid I will have to go with Century link and hope for the best. I'm very disappointed in Comcast. If you want to provide business class then understand you must support us as if this was your business.
This is the cost of having almost no competition, I have no real choice at this point in time.
Comments:
Reviews:
·MegaPath
 ·Verizon FiOS
| Email the execs Every time I've had a problem with Comcast, I've always responded to the last "tech" that helped me, and cc'd the CEO and other executive. Things that have gone on for weeks or even months (I have multiple business locations with Comcast), I get high level help the same or following day.
»consumerist.com/consumer/executi···0438.php
brian_roberts@comcast.com | |
| | | I would question your skills too... If you have packet loss to your modem, anything beyond that is irrelevant. Who cares if you have packet loss further down the line - of course you will have packet loss further down the line.
Sounds like another self-proclaimed know it all that the Comcast tech called BS on. | |
| | Reviews:
·Comcast Business..
| Re: I would question your skills too... Wow Wirelessdog, you are SUPER helpful. The modem problem is new since the replacement of the old modem. They came and replaced the "new" modem and found out there was a line problem in two places.
But hey, take your A+ cert and go become one of them tech's. Good luck buddy. | |
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Review by megawhizz
member for 11.1 years, 147 visits, last login: 173 days ago
updated 2.3 years ago
- West Bloomfield,Oakland,MI
- $85 per month
- (12 month contract)
 about 10 days- "Fast, reliable service. I have no other options for business class broadband."
- "Abyssmal pre-sales. No business class support after hours, long wait times in daytime. Crappy SMC modem"
- "Nice connection. Unacceptable support."
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I chose comcast amongst all my choices (namely comcast, comcast and comcast). Too far for DSL, no other cable provider. Personally I prefer the smaller ISPs. Ordered the "Standard" business package with 1 static IP additional. $79.90 + $4.95 per month.
8/7/08
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I have had comcast for about a week now. I will post serial reviews as I gain more experience.
Pre-sales and Installation:
* They provide minimal information on their website, so all communication was via e-mail back and forth and phone calls.
* The sales rep was eager to get my business. However she was not very knowledgeable. Made up answers to questions she was unsure about, and when I prompted her to ask someone who knows, got back to me with the correct (I hope) answers.
* Sales rep promised order to live time of 3 to 4 business days. Actual time: 8 business days
* Sales rep promised an SMC Wireless Router as the internet gateway. Finally I was supplied a non-wireless model. When I called comcast to complain, I was told that I was misinformed, they never provide wireless gateways to business customers.
* Installation tech came on time as promised, and did a good job of neatly installing cables, etc.
* I was provided with zero papers/manuals on how to set up my static IP, e-mail, configure NAT and port-forwarding, etc. Had to call comcast to get that info. In fact I wasn't even told what number to call for tech support, had to ask my sales rep for that.
Service
* So far the service has been fast, stable. I have been able to set up my SMTP server, reverse DNS on IPs, etc.
* Comcast (sales rep) promised no filtering or blocking, and I have seen none so far.
* Hopefully comcast will support my SMTP server and not write me off as a spammer when I start sending out my newsletter. That is my greatest anxiety at present.
Tech Support
* Promise 4 hour turn around time, 24x7. Have not used this service yet, but seems reassuring
* The basic tech support answers the phone very quickly, but expect 30 min wait times if you are transferred to a higher level, as I needed for my reverse-DNS setup
* Tier 2 tech support is knowledgeable and polite. Work quickly to solve your problem.
Overall, sales rep was poor. Avoid her if possible (can I name names here?). Service seems reliable and fast, good value for money (though I signed up for the more expensive 1 year contract). Will keep you posted as time goes by.
Update 1/7/09
==========
I continue to get excellent up/down speeds with no significant downtime. Very happy with the service. Have not had to call support yet, so no feedback on how responsive they are.
Update 1/21/10
===========
So today, after 18 months of service, I had my first problem with the service - 25% ping loss, 53% low bandwidth loss and 40% medium bandwidth loss: »/linequality/nil/2610365 - the poor quality connection was noticeable even on sending e-mail. Made a couple of very interesting (and concerning) discoveries about their "24x7 business class support":
* After about 6:30p, the business class support office closes and the residential support handles all calls
* The only option available to the residential support people is resetting the modem remotely
* The earliest time they could send out a tech was 36 hours later
* Contracts "auto-renew" after their term is over, for the duration of the original term - my one year contract had auto-renewed about 6 months ago, so I still had 6 months of contractual obligations left
I asked the phone tech to escalate my request, and they called back saying a tech would be sent 8h later, first thing in the morning.
Next morning I received a call from comcast, apparently this was a system problem that they started working on today and asked me to call back if my problem was not fixed by the afternoon. Sure enough, my internet service is back to normal as of 10:30a.
Overall I'm not impressed by the promised 24x7 business support. I continue to look for other options and will switch away ASAP.
Update 1/12/2011
=============
Today I had some e-mail security problems with Comcast (summary: I have an SMTP server and operate legitimate double-opt-in lists. Unfortunately the comcast feedback loop process does not work - I got a threatening email from comcast that they would terminate my access unless I stopped sending email). I was on hold waiting for their business class security team to answer the phone. After 30 minutes, the lady who answered had me on hold for a another few minutes while "waiting for a tech to get off the phone". The tech was quite helpful and genuinely tried to solve my problem. He promised a call back - we'll see how this works.
Comments:
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Review by buee5
member for 4.9 years, 1 visits, last login: 3.2 years ago
lodged 4.9 years ago
- Rockford,Winnebago,IL
- Business customer
- $59 per month
- (24 month contract)
- "Speed"
- "Everything Else"
- "I wouldn't recommend them to a competitor"
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(ratings well below consensus)
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Kindly check the "Days from order to success" category and you'll understand. I had "BUSINESS CLASS SERVICE" installed 3 months ago, and I've had about 50% down time. After being forced in to a contract because they don't offer Static IP addresses for residential customers. I had one static IP address. It took them about 3 weeks to discover a "line problem" that wasn't there the date of install. This "line problem" wasn't there when I had my old trusty Motorola Surfboard modem. Once they installed the SMC Gateway, it all went downhill. After speaking to numerous representatives, a couple saying it was an outage, I finally got one that was willing to send out a tech. The tech came out and said they needed to send out a line technician which would happen that same day. After having no improvement in my service, I called and they rep informed me that the line technicians are dispatched 5-10 business days after the work order is put in. Can your business be down for 2 weeks? Can your residence be down for 2 weeks? That situation, after 2 weeks of hell, was resolved.
For the time being the service was fine after that. Good speeds, not very consistent, but way above what I was expecting for the most part. Then I decided to add more servers, so I would need more Static IPs. I called in, they sent me an "IP Justification Form" via e-mail. They're fax machine didn't work and I sent it back via e-mail to the rep I was on the phone with. 2 weeks go by, and I completely forgot that I even sent the form in. I e-mail her back, she says I have to call a specific number to get a status update. That number took me to an Airport Cleaning Business. I can't even make that up. So I call back in, they have no record of the order, or me even calling in. I make a new order, luckily I had someone with a working fax machine and I still had my original "IP Justification Form". I sent that to him, he tells me 3-5 business days. I call on the 5th business day when I do not have my Static IPs, after sitting on hold for 1 hour and 15 minutes, the lady kindly informs me that the first business day didn't count but the original rep I spoke with said he would follow up with me the next day! So here comes business day number 6 or 5, technically I'm at business day 18 I think. He has not called back. I call, I'm on hold for 1 hour 25 minutes and finally gave up and hung up. I call right back, ask to speak to a supervisor, no dice, he apparently stepped away from his desk 10 seconds prior to me call, but I can go to his voicemail. I opt for that. So I'm hold for an additional 5 minutes waiting for a voicemail. I hang up. I have magma coming out of my pores at this point. I call back, I speak with a nice hispanic gentleman, who I feel really about about cussing out, and he promises a call back in 5 minutes while he gets ahold of the people that hand out IPs. 15 minutes later, he calls back and says he will follow up with me the next day if no one else calls me. 5 minutes after I leave my business, Sherman calls me, to inform me that they have my Static IPs. I said "great, e-mail them to me please and make the necessary changes on your end." He e-mails them to me, I go back to the office, make the changes in my router, reboot, can't connect. Set it to DHCP, can't connect. Try the static again, can't connect. Rebooted everything, repeated the process, can't connect.
Here I am, 3 months after installation. I've spoken with upwards of 30 representatives, 2 of which were helpful, and I can't connect to the internet. This is supposedly business class service. I currently work for an ISP that I cannot get and let me tell you something. If a business calls in at 11 PM on a Sunday night and we can't get them back online, there is a technician there by 2 AM. I can't connect on a Tuesday morning and I can't get a technician out until April. I put in an order for Static IPs in April, and I don't get them until June, just to find out that they don't work. Hmm, interesting. The truth of the matter is, the actual internet service is great when it works. It's the getting it to work part that is like a proctology exam while having your hand closed around a lit cigar. There is only one company than can top this experience in worst customer service, and that's HP. I can't say CommunistCast is the worst, but I can easily say, they're well on their way. If I'm not working by this time tomorrow, I'm filing a better business bureau complaint. I'll use my cell phone for a modem if I have to, this is ridiculous.
The funny thing is, I'm going through all this trouble TO PAY THEM MORE MONEY, isn't that crazy?
I'd stay away from Comcast at all costs, it's not worth the headache.
Comments:
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Review by elevenx
member for 7.5 years, 5 visits, last login: 5.9 years ago
lodged 5.9 years ago
- Pontiac,Oakland,MI
- $144 per month
- (36 month contract)
- about 10 days
- "sometimes very vast"
- "mostly very slow and very unreliable"
- "I'm glad we have a 30 day window to opt out."
| Pre Sales information:
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(ratings below consensus)
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We have the highest speed they'll give us (because we need the higher speed in the opposite direction) Costs us about $150/month and to avoid the $250 install charge we went with the 3 yr contract
Took about 10 days for them to get around to installing us. they sent people out twice to "check" that everything was ok.
I'm very disappointed. It had so much promise and has, on average, been slower than our DSL - in both directions.
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