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 Review by wolves01 
UPDATED: 1 year ago
member for 7 years, 2364 visits, last login: a few hours ago
 Crystal Lake,Mchenry,IL
 $181 per month (36 month contract)
 about 45 days
 "Internet works good"
 "Using this sevice could end up costing your business big time."
 "Sometimes you get what you pay for."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
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Update 10/21/2008
I returned the Cable boxes after not being able to get any resolution on the TV issues. Now I've come to find out that clients calling from within my town cannot get through to me, or send a fax. Apparently this is not an urgent matter to the tech support team over at Comcast. I am going to try and get out of this contract and go back to AT&T. Just remember, sometimes you get what you pay for. I've learned a valuable lesson here.
10/10/2008
I wanted to get Comcast Business Class service for my small office to take advantage of faster internet and more reasonably priced phone service. They had to extend the service to my building before the service could be installed. The first install appointment failed because Comcast never put in a request to port my numbers from AT&T. I finally had the service installed yesterday. I was amazed at how smoothly the phone install went. Everything worked right away and my business wasn't down for even 1 minute.
The TV install did not go nearly as well. We are not able to receive many of the HD channels that we should be getting. I called support several times and was transferred, put on lengthy holds, and cut off a few times. I was also promised call backs that never occurred.
I've been very happy with my Comcast home services for a few years now, except when I needed support. If you never needed support, I'd say Comcast is wonderful. However, things don't always go as planned and sometimes you need help.
Quite honestly, I think Comcast should outsource their support to India. They can be difficult to understand at times, but they could easily provide better service than the current bunch here in the U.S. Sad to say, but true.
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Review by buee
Posted: 1.4 years ago
member for 1.4 years, 0 visits, last login: 1.4 years ago
Rockford,Winnebago,IL
 Business customer
$59 per month (24 month contract)
"Speed"
"Everything Else"
"I wouldn't recommend them to a competitor"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
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Kindly check the "Days from order to success" category and you'll understand. I had "BUSINESS CLASS SERVICE" installed 3 months ago, and I've had about 50% down time. After being forced in to a contract because they don't offer Static IP addresses for residential customers. I had one static IP address. It took them about 3 weeks to discover a "line problem" that wasn't there the date of install. This "line problem" wasn't there when I had my old trusty Motorola Surfboard modem. Once they installed the SMC Gateway, it all went downhill. After speaking to numerous representatives, a couple saying it was an outage, I finally got one that was willing to send out a tech. The tech came out and said they needed to send out a line technician which would happen that same day. After having no improvement in my service, I called and they rep informed me that the line technicians are dispatched 5-10 business days after the work order is put in. Can your business be down for 2 weeks? Can your residence be down for 2 weeks? That situation, after 2 weeks of hell, was resolved.
For the time being the service was fine after that. Good speeds, not very consistent, but way above what I was expecting for the most part. Then I decided to add more servers, so I would need more Static IPs. I called in, they sent me an "IP Justification Form" via e-mail. They're fax machine didn't work and I sent it back via e-mail to the rep I was on the phone with. 2 weeks go by, and I completely forgot that I even sent the form in. I e-mail her back, she says I have to call a specific number to get a status update. That number took me to an Airport Cleaning Business. I can't even make that up. So I call back in, they have no record of the order, or me even calling in. I make a new order, luckily I had someone with a working fax machine and I still had my original "IP Justification Form". I sent that to him, he tells me 3-5 business days. I call on the 5th business day when I do not have my Static IPs, after sitting on hold for 1 hour and 15 minutes, the lady kindly informs me that the first business day didn't count but the original rep I spoke with said he would follow up with me the next day! So here comes business day number 6 or 5, technically I'm at business day 18 I think. He has not called back. I call, I'm on hold for 1 hour 25 minutes and finally gave up and hung up. I call right back, ask to speak to a supervisor, no dice, he apparently stepped away from his desk 10 seconds prior to me call, but I can go to his voicemail. I opt for that. So I'm hold for an additional 5 minutes waiting for a voicemail. I hang up. I have magma coming out of my pores at this point. I call back, I speak with a nice hispanic gentleman, who I feel really about about cussing out, and he promises a call back in 5 minutes while he gets ahold of the people that hand out IPs. 15 minutes later, he calls back and says he will follow up with me the next day if no one else calls me. 5 minutes after I leave my business, Sherman calls me, to inform me that they have my Static IPs. I said "great, e-mail them to me please and make the necessary changes on your end." He e-mails them to me, I go back to the office, make the changes in my router, reboot, can't connect. Set it to DHCP, can't connect. Try the static again, can't connect. Rebooted everything, repeated the process, can't connect.
Here I am, 3 months after installation. I've spoken with upwards of 30 representatives, 2 of which were helpful, and I can't connect to the internet. This is supposedly business class service. I currently work for an ISP that I cannot get and let me tell you something. If a business calls in at 11 PM on a Sunday night and we can't get them back online, there is a technician there by 2 AM. I can't connect on a Tuesday morning and I can't get a technician out until April. I put in an order for Static IPs in April, and I don't get them until June, just to find out that they don't work. Hmm, interesting. The truth of the matter is, the actual internet service is great when it works. It's the getting it to work part that is like a proctology exam while having your hand closed around a lit cigar. There is only one company than can top this experience in worst customer service, and that's HP. I can't say CommunistCast is the worst, but I can easily say, they're well on their way. If I'm not working by this time tomorrow, I'm filing a better business bureau complaint. I'll use my cell phone for a modem if I have to, this is ridiculous.
The funny thing is, I'm going through all this trouble TO PAY THEM MORE MONEY, isn't that crazy?
I'd stay away from Comcast at all costs, it's not worth the headache.
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Review by elevenx
Posted: 2.4 years ago
member for 4 years, 5 visits, last login: 2.4 years ago
Pontiac,Oakland,MI
$144 per month (36 month contract)
about 10 days
"sometimes very vast"
"mostly very slow and very unreliable"
"I'm glad we have a 30 day window to opt out."
| Pre Sales information:
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Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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We have the highest speed they'll give us (because we need the higher speed in the opposite direction) Costs us about $150/month and to avoid the $250 install charge we went with the 3 yr contract
Took about 10 days for them to get around to installing us. they sent people out twice to "check" that everything was ok.
I'm very disappointed. It had so much promise and has, on average, been slower than our DSL - in both directions.
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Comcast Workplace
