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DIRECTV page on DSLReports
Six Month Rating

Reviews:
bullet 114 reviews (51 good) (38 bad)
bullet Submit a review by email click here
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Review by Nobeepin See Profile

  • Location: Glendale Heights,Du Page,IL
  • Cost Contract price not specified.
Good "Great TV service"
Bad "Satalite looks great"
Overall "Overall Performance it's not cable but, it's pretty close"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)

My Other Reviews

·AT&T DSL Service
Signed up for directv since 2004-2012
Started with Tivo DVR80
We signed up b/c of international channels and DVR technology was getting pretty hot at that time
We installed our own international dish had a blast finding it.
Just make sure you get your local channels when you get your international channels set.

We pretty much went thru the DVR - HD and it was fun..

Customer service was awesome
and equipment replacement service was alright..

Overall I think it was a good experience and investment

member for 195 days, 53 visits, last login: a few hours ago
lodged 9 days ago

Comments:

keith meyers

@172.56.20.x

cbs taking off channel selection

I am disappointed and upset that one of my favorite home channels have been removed without my knowledge. I would appreciate if i could have a written statement on why this station is no longer available. I think it is a breach of our contract to do so and may result in finding another service that has one of my favorite channels. Loyal customer for now!!! 704-688-5359

Review by bmetelsky See Profile

  • Location: Elyria,Lorain,OH
  • Cost Contract price not specified.
Good "Lots of HD programming, nice DVR, lower cost than TWC for television."
Bad "None noticed up to this point."
Overall "Great satellite television for my taste!"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Dish Network
UPDATE - 7/26/14: Left DISH early to come back to Directv. They had a great offer which included reimbursement of up to $200 for paying off my ETF with DISH. They installed the equipment about 1 month ago - a Genie HR44 and two mini's. The install went well and the installer updated some older cabling while he was here. The new equipment is fantastic. I have the Ultimate package and no complaints.

UPDATE - 2/14/13: Contract was up so I tried my luck at trying to negotiate a lower price. They were basically unwilling to budge, so I cancelled the service and signed up for DISH. Almost immediately after cancellation, I started to get bombarded by phone calls from Directv with offers to stay, then come back, etc. Some of the offers were attractive, but I had already pulled the plug. I provided them with the feedback that if they would have made me some of these offers prior to switching, then I would have likely stayed with Directv.

UPDATE - 10/19/12: Still with Directv. Had some problems with our older DVR, an HR-22. Contacted Directv to have it replaced. I wanted something newer but did not want to extend our contract, as it expires in January, 2013. Initially got the "we can't guarantee which DVR it will be replaced with", talked with someone in retention, and they sent a technician 2 days later. He replaced the defective DVR with an HR-24.

Update: We moved in December, 2010 and were able to get a great deal. Directv came and installed a newer SWM dish the day after we moved in. A few weeks later they added whole home DVR plus provided the newest model DVR - the HR-24, at a total cost of $99 plus tax. I had to sign another 2 year contract, but why not? I'm totally happy with Directv.

UPDATE - 3/24/12: Still with Directv and still loving it!

I had triple play from Comcast, which then became TWC in my area. I was paying upwards of $200 for the three after my initial 12 months, so decided to try Directv. Scheduled the install through their website, choosing the programming package, equipment parameters, etc. The install was scheduled for 2/14/09 and went well - the installer even let me add an additional receiver which I wanted for my son's room (he does not yet have a television but we plan on adding one and didn't want to have to add a receiver later at an additional cost). Total install was for one 5-LNB slimline dish, 1 HD-DVR, and 2 regular receivers. I paid zero upfront for the equipment (which is leased) and really enjoy the HD-DVR, which is an HR22-100. The DVR is much better than the ones that I have had from Comcast and then TWC. The programming package I ordered is saving me money compared to what I was paying for comparable level programming from TWC. There have been no problems since the installation and no rain fade noticeable to me. I am obligated to 24 months of service, so may update the review as time goes by. I did keep digital phone and high speed internet from TWC.

member for 8.8 years, 3319 visits, last login: a few hours ago
updated 38 days ago

Comments:

Bachhofer

@direcway.com

Liars and Crooks

I was promised a $29.99 package for one year, if I signed up for two years minimum. My first bill was $58.43; my second was $64.82. I now find out it would cost me a months income to get their crap out of my house, and off my roof. I to am a victim, waiting for my two year contract to run it's course.

yosemite

@myvzw.com

weather channel

The direct tv does not care about the safety of its customers or they would bring it back....it is not like all of its customers don,t pay a high price for it.....they don't even own their own satelite its dish,s,,,,so they can leave our prices alone and not give more to the ceo,cfo,and the rest of the high ups....what happened to customer satisfaction.....

Karen

@verizon.net

Re: weather channel

What does that have to do with safety?

chuck

@frontiernet.net
I do not like this new weather channel no more local weather like it was I could, I like see weather in my home town or calif. and other places

Breesfan9
Premium
join:2007-06-21
Bastrop, LA

DTV

We have been with DTV for 4 years now. We were with Dish before that. We were happy with Dish for about the 1st year & then it was downhill. DTV has been absolutely fantastic. But The Weather Channel is ONE of our main channels we watched. But in it's place they have put a weather channel in it's place that shows our area for about 1 min. & then goes off to all the other states. We are talking way up north. So we have decided that when our contract is up we are going to go to Suddenlink. There are many many people that we have talked to that have already cancelled with Direct or are planning to cancel when their contract is up. It's not like they don't have the money to keep the Weather Channel. They, along with Dish just seem to be very greedy. I guess because they can afford to. But with all the people that have made pledges like we have to leave when our contracts are up I'm sure they will feel a hit. I hate leaving them but their customers should come 1st. Not just some of the time but ALL OF THE TIME!!!!

sja

@comcastbusiness.net

Re: DTV

What is Suddenlink?

g3times

@cablelynx.com

Re: DTV

Suddenlink is a cable/internet/phone provider. Not a satellite service. I had Suddenlink in my previous town. I SO wish they offered service in my current town. I always had great service and good pricing with Suddenlink. 5 stars out of 5!! Cable monopolies though dictate that I use the local thug service or get satellite. If Suddenlink is available, get it.

sja

@comcastbusiness.net

Re: DTV

I only wish! We have thug monoply service in my town as well. Satellite is my only other choice and that leaves a lot to be desired. Thanks for the info.

CableforNow

@suddenlink.net

Re: DTV

I have suddenlink......the TV packages are too expensive.....thinking about Direct just for TV. The Internet service from suddenlink is great. My total bill just went up to 150....so I dropped the family package and sports package.....so now it's at 132.......45 of that is internet with Wifi for 4 connections at a time. The rest of the 132 is basic tv and taxes. If I drop the TV, suddenlink said with taxes the internet will be 46 and change. I think if I drop the TV, suddenlink may come back with a deal for me....maybe...lol

Review by tiffincool33 See Profile

  • Location: Ottawa,La Salle,IL
  • Cost Contract price not specified.
Good "When it works"
Bad "No signal when it rains and never works properly"
Overall "Directv is aweful"

I have had Directv Since September 2013. I have had nothing but problems with them. We are always having issues with the signals and our DVR. Techs have come to our home a ton of times yet we are always having the same problems. The techs never switched out our receivers either. Finally my husband and I had enough and decided to cancel services. directv tried and tried to get us to stay as customers but we refused. they even offered to switch out the receiver. We had enough with the services not working. so they threatened us that they are taking away all our credits and charging us nearly $300 for early cancelation fee. we told them we refuse to pay the cancel fee because it is not our fault that the services hardly ever worked while having them. Then they threatened to take it right out of our bank account. So we made a complaint to the BBB and now waiting. I highly recommend not ever getting services from Directv. they will just screw you out of your time and money.

member for 49 days, 0 visits, last login: 49 days ago
lodged 49 days ago

Comments:
dplantz

join:2000-08-02
Roslindale, MA

Very Happy Directv Customer Here

You are mad because your installer did not do their job correctly. I understand that, but they should be able to get you someone to reinstall it correctly. I have been a Directv customer for nearly 10 years with great signal, hardware that just works, and great picture. Also did you not know that you were making a 24 month commitment and the termination fees equal 20 a month for the contract? Pay it and move on. Don't pay and it will hurt your credit and be on your credit file for 7 years or more depending on your state. Good luck

jasmine t

@66.249.84.x

billing

I hate their service. Their employers dont listen and giv wrong info bout ur bill and they dont honor wat they say. Will b switching to dish

Review by mllryclssn See Profile

  • Location: Destin,Okaloosa,FL
  • Cost Contract price not specified.
Good "Works Well"
Bad "Moving"
Overall "Thier moving fee is ridiculous"

I've had DirectTv for over a year, my bill is setup on automatic payments and I've never been late. I've been overall satisfied with them. We are moving in a few weeks and they want to charge me $200 including all the add on charges to move my DirectTv equipment ACROSS THE STREET! They actually told me they were discounting the service and it was "worth" $500. I don't know what the average technician looks like, but the one that installed my equipment spent ten minutes installing and twenty minutes chain smoking beside his truck. He wasn't wasting my time, but to say his time was worth $500 is insulting. I have no problem paying a transfer fee, I'm paying one with every service I have, but $200 is a little ridiculous since the second most expensive for me is $50. Bottom line-- if you have any intention of moving, I would research other options, I definitely wish I would have. The good news is it is only $260 to cancel, so I will be calling them again before our move and switching to another company.

member for 91 days, 0 visits, last login: 91 days ago
lodged 91 days ago

Comments:

chriscam21

@168.244.7.x

crooks

Direct TV are nothing but scandalist crooks with the worst customer service ever. They somehow hacked my bank account and got my debit card number, because I never gave them that particular card. They took every penny I had in there and left me so I couldn't pay electric bill, rent, groceries to feed my kids, and insulin for my wifes diabetes. They say they had the card on file but they are lying because every payment we made was on another debit card my wife gave them when we signed up. Do not give them any personal info or they will hack you as well.

Review by newview See Profile

  • Location: Parsonsburg,Wicomico,MD
  • Cost Contract price not specified.
Good "Excellent DVR Service, great HD, good channel lineups"
Bad "Leased Receiver"
Overall "DirecTV is the best company I have ever dealt with, bar none"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings above consensus)

My Other Reviews

·Comcast
I dropped Comcast cableTV back in 2003 for DirecTV satellite due to a price/value comparison, Every aspect of my switch was handled professionally, and in a timely manner with absolutely no problems, The entire installation was free, with the exception of the shipping of the receiver box, just as promised by the pleasant Customer Service Rep I spoke to on the phone. It was very refreshing to be quoted a price and it actually being the price, unlike what was the norm with Comcast. It was also gratifying to see the installer actually show up at the promised time, again unlike what I was used to with Comcast.

On the occasion of my first service call a couple years later, it was again handled very courteously and professionally, again at no cost to me even though I did not have the Protection Plan that is offered. Subsequent service calls over the next few years have always been handled in the same manner, and I was usually given some extra credit on my bill, or an extra service as an "apology" for the inconvenience of whatever problem I encountered. I definitely got the feeling that DirecTV appreciated my business.

When I upgraded my TV to Hi-Def back in 2008, I once again called DirecTV to upgrade my equipment and service to take advantage of HD. Once again, DirecTV made it painless to upgrade, again at no cost except shipping for the new DVR Receiver. The installation of the new required dish was performed within a week, and went flawlessly. I did have to agree to a year commitment at the time of the upgrade, but my past experiences with DirecTV allowed me to agree with that with no problems in my mind at all.

I am extremely happy with my decision back in 2003 to subscribe to DirecTV and they have a customer for life as long as their service remains as excellent as what I have experienced these past seven years.

Saturday April 4, 20104 - My Amazon FireTV »amzn.to/1hF2k8V arrived today and 10 minutes after hooking it up I cancelled DirecTV.

I was happy with DirecTV the entire time I had service with them.

They were responsive & knowledgeable when I had a problem and the service itself was exceptional ... BUT ...

The prices have just skyrocketed to the point that that I just could not justify the expense any longer. I was paying almost $100.00 a month when I cancelled, and had previously dropped all the extras, Starz, HDNet, the Protection Plan as well as downgrading the basic service tier over the years to recover the fee increases ... and was STILL paying more than I was when I signed up 11 years ago.

I told DirecTV that I was fed up with paying for some channels or blocks of channels that I didn't want or use just to get channels that I DID want. I told them I didn't watch any of the Disney channels, or the Viacom channels nor did I watch the NBC, CBS, ABC or Fox channels and was tired of subsidizing all the crap just to get the channels I desired. I also told them that when & if they begin offering a la carte, I *might* consider coming back.

Now ... at least for the next year I'll be perfectly happy with Netflix and Amazon Prime offerings ... with NO FUCKING COMMERCIALS ... and saving about $1000.00 a year.

I just read where DirecTV has been / will be acquired by AT&T.

I'm soooo glad I cancelled.

I absolutely REFUSE to have anything to do with AT&T.

member for 12.9 years, 6113 visits, last login: a few hours ago
updated 106 days ago

Comments:

emjayef

join:2007-11-25
Pleasant Hill, CA
Reviews:
·Anveo
·Astound Broadband
·Comcast

But your link is broken

The Amazon player looks pretty nice. I have an old, original Roku player, but I like the Amazon player better than the latest Roku. If I didn't have a Smart TV with the same features (except the voice control), I'd get one.

But your link is broken. Even changing the right bracket to a slash didn't help. Still, it's easy enough to just Google for Amazon fire tv.

And people should know that you still need a decent internet connection to use this.

newview
Ex .. Ex .. Exactly
Premium
join:2001-10-01
Parsonsburg, MD
kudos:1

Re: But your link is broken

Yup ... you're right ... link fixed.
And you're right about needing a good internet connection also.

emjayef

join:2007-11-25
Pleasant Hill, CA
Reviews:
·Anveo
·Astound Broadband
·Comcast

Re: But your link is broken

That was fast.

I used to have a promotion with Comcast TV including free HBO, and I don't think I watched more than 6 hours total TV during the 3 month promotion. I just found it easier to watch Netflix or Amazon Prime than go through all the steps to watch something on TV.

phoenix775

@75.142.35.x

Direct TV Don't Do It!

I posted this previously in a site for activists against Direct TV. All the people there were screwed by DTV as well and you can review the banter and make an informed decision which I am sure will lead to you deciding against DTV as your carrier. I have also asked them to post on every Facebook site that advertises DTV and that we all go in search of Google and other sites to post our grievances on so that the public can view them and know not to get involved in Direct TV's scams. They are dishonest and very legally binding in their thievery. Look for our posts on all DTV sites before you sign up and save yourselves! Check out Direct TV Sucks!! in your FB search engine and see more posts. And do not sign up! Following is what they did to me that made me promise them I would be their worst nightmare! Please review it!

My bill with direct tv changed every month also. I dropped services constantly and they edited my basic charges to make sure I was not paying under what they wanted me to pay. They said this was in their contract; and there was a small loophole in it that does allow them to change "basic rates" while in contract. So I was locked in for 3 years and they changed my basic rates about 4 times in 1.5 years of that time.

I just left them and it took over a week to get the stuff to send it all back via the mail. Then they hit my act for $166 final charges in early disconnect fees 15 days after the day I said I wanted to cancel. They said this is in the "contract"...the "contract" for this being that they put on the last bill that they will bill you 15 days after disconnect "for your convenience". THAT IS NOT A CONTRACT...But since I had given them banking payments it opened the gates for them to steal legally from me. I have reversed the charges via my bank. From all of the other posts I have seen, they will try to re-bill me again. I have allotted for that money to be a tug of war match until I get the actual money from Charter whom are buying out my disconnect charges for switching over. This may also be a good option for any of you in the Nv area who have, like me, signed up for a contract with these thugs. If YOU HAVE NOT SIGNED UP WITH DIRECT TV DON"T! TELL ALL OF YOUR FAMILY AND FRIENDS ABOUT THE CROOKEDNESS OF THIS COMPANY! REPORT THEM TO BBB IF YOU HAVE HAD ISSUES. REVERSE CJARGES THAT MAY BE STOLEN FROM YOUR ACCOUNTS AND PLAN AROUND THEM SO YOU CAN KEEP DOING IT. FIGHT BACK!

FOR YOU, DIRECT TV PERSONNEL: Give me what I want and I will go away. You have stolen from me and lied to me. I want my cancellation fees back for the inconvenience and I want a letter from the CEO saying that you were wrong and apologize that you geared your services and contracts so...and will be fixing the issue for your future business. $166 may not be much to you but it is enough for me to write on all your sites everyday until you do or you go out of business. I am also telling every single person that remotely mentions cable services in my grocery checkout line in a major city that you people are crooks and not to go with your services. Nothing would please me more at the moment than to hear that you have gone out of business for good. Give me what I want and I will go away.

Review by GypsyRN See Profile

  • Location: Dayton,Montgomery,OH
  • Cost Contract price not specified.
Good "Geat service so far...no outages w. rain or thunderstorms so far..."
Bad "nothing to report yet"
Overall "Good deal and better then TWC for TV"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings above consensus)

I decided to dump TWC for TV.....I did keep Roadrunner 15mbs for 41.00 a month....I called and talked to Direct TV they told me why they were better then Dish that I tried years ago...4 of my neighbors have Direct and all swear by it, not at it. I had trouble w/ Dish and was leery of satellite....I charged ahead and got it....the install went great, took about 90 min to do the HD TV in the den and the HD in my bedroom. I can record 5 channels at one time. Picture quality is great, actually seems a bit more robust then TWC. So far all has gone great. I saved money doing this also, that was the main reason.....the package for my TV and Internet w/ TWC was 208.00/mon....they gave me a deal for 143.00/mon. I know charter is soon to take over this area and was not wanting to have to deal w/ them. Direct TV is 68.00/mon so that saves me some money over all. I do love roadrunner though it is the best internet around here. If I chose to use Uverse I would have to pay 300.00 for installation of DSL and the speeds were not nearly as fast for the money. That is my story and I am sticking to it! for now!

member for 14 years, 5758 visits, last login: a few hours ago
lodged 111 days ago

Comments:

Genie

@70.57.94.x

1 recommendation

Directv

I love DIRECTV'S GENIE better than dish's hopper.Because you can only record primetime anytime channels.with DIRECTV'S GENIE you can Record any 5 shows at the same time.GENIE has genies recomonds that recmonds shows for you.hopper dose not do that. i highlyrecmond DIRECTV

Review by donws See Profile

  • Location: usa
  • Cost Contract price not specified.
Bad "Pathetic"
Overall "This is the worst company I have dealt with in my 40 years in business."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings well below consensus)

This company has got to be one of the worst companies I have ever dealt with. They lie to you about programming, your bill is never the same from month to month. The customer reps have to be from India because you can't understand them. I am on social security and have sent them several letter regarding my concerns about programming in billings. I received nothing but threats and late notices from these jerks. Finally they turned it over to a collection because I wouldn't honor their terms and agreement. The scumbags turned the collection over to a collections agency which intern went against my credit rating. I am contacting the Better Business Bureau and attorney general with my complaint as well. I would never recommend this company to anyone. They are liars and thieves.

member for 134 days, 0 visits, last login: 134 days ago
lodged 134 days ago

Comments:
donws

join:2014-04-21
usa
Reviews:
·DIRECTV

This is the worst company I have dealt with in my 40 years in business."

Bad "Pathetic"
Overall " ity:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings below consensus)

This company has got to be one of the worst companies I have ever dealt with. They lie to you about programming, your bill is never the same from month to month. The customer reps have to be from India because you can't understand them. I am on social security and have sent them several letter regarding my concerns about programming in billings. I received nothing but threats and late notices from these jerks. Finally they turned it over to a collection because I wouldn't honor their terms and agreement. The scumbags turned the collection over to a collections agency which intern went against my credit rating. I am contacting the Better Business Bureau and attorney general with my complaint as well. I would never recommend this company to anyone. They are liars and thieves.

Horrible Ser

@207.118.128.x

Re: This is the worst company I have dealt with in my 40 years in business."

Direct TV is HORRIBLE! Customer service is the worst I had ever dealt with. They push for you to upgrade when you tell them no. They charge for early cancellation fee when I was a customer for 5 years. But because I upgraded last year they started the agreement over again. That is how they get you. I spoke to one rep and a supervisor (Heidi and Brittany) kept pushing for more expensive packages. would not listen to me the customer. They do NOT value their customers!
They threatened me to pay the disconnect fee or will send me to collection. I have no written contract they "said" it was verbal. This is bullshit. Please think twice about dealing with direct TV. They will screw you over and then do it again.

cathybeth

@184.95.124.x

So sad

I had two rep's log off on me when I took two seconds to ask my husband if a $3.50 up charge would be ok. Rude people and just want to get off to get the next sale. Sticking with dish

Taewon

@148.150.0.x

Re: So sad

Direct TV is worst ever in my life. they overcharged me and said they would correct next month but I have to pay if I call. then next month repeat it again. don't even think about having their service EVER!

Review by Edward 7 See Profile

  • Location: undisclosed location
  • Cost Contract price not specified.
Good "IT WAS REALLY MY LACK OF COMMUNICATING THAT CAUSED THE PROBLEM"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings above consensus)

I would advise customer to keep a line of communication open with Direct TV. I failed to do so caused Direct TV to debit my account without my authorization. That's when they got my attention. But by the Grace of the Good Lord Direct TV have credit part of my money back. But I am still in a pending status for the overwhelming over draft affect it had on my bank account. I believe Direct TV will do the right thing and clear up those bank issues as well.

I am a satisfied customer and I was wrong in my lack of communication. But I felt Direct could have spared me the bank domino affect that occurred. But overall Direct is a Great Company and the Customer Service Rep was very kind and caring. Peace and Amen

A Satisfied Customer'
Edward L.

member for 145 days, 0 visits, last login: 145 days ago
lodged 145 days ago

Comments:

Cuteness

@108.235.211.x

Direct TV

I can not say they are like any other company I know. They are scammers and now how to say everything is taken care of to find out they made it worse. You get nothing you wanted and everything they eant you to have to end up paying hundreds for it. Shame on Direct TV... Tired of hearing their commercials... Lies Lies Lies

Still lookin

@cox.net

Direct tv

Wow, I am so glad I came to this site, thanks to all for your reviews! I was about to order direct tv and thought I would google their reviews and whoa, sounds like the kind of company I wanna stay away from!
Sorry to all those who got screwed by them but thanks for taking the time to warn others.

Mari AZ

@204.43.204.x

Re: Direct tv

Yes' I am one of those who should have read this before I got involved with this company. I started in January and only paid the price they quoted me once the other bills are totally different now they are charging me an additional 48 dollars for premium channels, I immediately took them off. I am so stupid not to have read the these REVIEWS! Now comparing this company with DISH, I should have kept DISH.

CopaAz

@70.57.106.x

Re: Direct tv

Dish is absolutely horrible!! Direct is the way to go. Call and cancel the extra stuff and you will find yourself at a very reasonable price.

Taewon

@148.150.0.x

Re: Direct tv

I don't agree at all as I have absolutely opposite experience.
You will never be able to get the bill as promised

Review by Mike1000 See Profile

  • Location: Munster,Lake,IN
  • Cost Contract price not specified.
Bad "Bad"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings well below consensus)

They charged my credit card without my authorization, I never allowed them to charge my credit card, but they kept my credit card number in file and charged it without my authorization. It is nothing but stealing money from somebody's account, I don't know why someone within the justice system does not go after them because I read in the review they have done with other people too. They are just crooks and they will do it unless they are brought to justice.

I just read the following review about DirecTV in google.com search for their rating with other consumer rating. I hope this also be added to my review:

These people got into my bank account unauthorized. I didn't sign up for automatic bill pay and come to add up my bills, they have been charging me 2x's a month the last 6 months. So, e-mailed 20/20 to explain full story so if any of you have had problems with Direct as I seen on many reviews, please send to 20/20 and your local news channel. They are scammers and big rip offs.

I read the following on the search engine the one who wrote says that he worked for Direct TV. So as you see they keep credit card number on their file and charge you without you authorize them:

I used to work for them. The truth is without a credit check, it is impossible for the representative to tell you how much you will pay. As an example if your credit is horrible, then you will pay a 200 fee and get only standard receivers. However, if you would tell me that your credit score was excellent, and if this was truly the case, I could always quote you the actual price without a credit check. We were asked to run a credit check because that is how they feel they have you. You are now invested. It is easier to close the sale. We were reprimanded if we did not get you past credit check. The only reason why DirecTV asks for a credit card is they want one on file in case you cancel and do not return equipment. They will go into your account and take the money out. I could not do this job anymore. I felt like I was lying to people and would get in trouble if I gave out too much information.



member for 157 days, 8 visits, last login: 147 days ago
updated 150 days ago

Comments:
wirelessdog

join:2008-07-15
Queen Anne, MD
kudos:1

Doesn't add up

How did they get your credit card information if you never authorized them to charge it?
63475675

join:2014-01-06

Re: Doesn't add up

I had DirecTV and the quality of their product is middling with long outages when thunderstorms arrive in the summer.
But their Customer NO Service is what stands out the most.
In general the CSRs in every department are rude, obnoxious, arrogant, deceptive, and petulant as well. It is as if they are doing you a favor by answering your call.
When I went to cancel my service once my contract had ended the retention CSR I spoke to was outrageous and the absolute worst CSR I have ever dealt with in ANY consumer business.
When I told the jerk to cancel my service he kept asking me what it would take for me to stay, he put me on hold for 20 minutes and of course said they could not meet my requirements. Again I said cancel. He then tried to threaten me by claiming I had many PPVs on my account that I hadn't paid for. Nonsense I told him there was ONE PPV that was accidentally ordered (10 months earlier) and had called that day to have them note it in my account, that was it. Finally the drone canceled my account.

I was so disturbed by the interaction with that idiot CSR that I wrote CEO mike white a certified return receipt letter outlining the horrid experience. Almost two weeks went by before I finally received the signed postal receipt but never heard ANY response from Mr. White's office.

That is why I will NEVER EVER purchase DirecTV again!
jm13269

join:2011-11-10
Santa Fe Springs, CA

Re: Doesn't add up

Anyone who is fed up with DirecTV listen. If you want to CANCEL SERVICE, BEFORE YOU DO, CALL YOUR BANK AND HAVE THEM SEND YOU OUT A NEW CARD, TELL THEM YOU LOST IT. SINCE THE CARD IS NO LONGER VALID, DIRECTV CAN'T RAID YOUR BANK ACCOUNT. This is what I did when I got fed up with their BS. I refuse to pay for services poor or non rendered. I will not pay a TERMINATION FEE period! Screw you DIRECTV !

People Read

@bellsouth.net
Because when you pay your bill online the option to keep your card bumber stored is there, and if you click it then it keeps the card number on file. Also on the same page is the "enroll in autobill pay" that is automatically saved as the option and if you do not uncheck the box that is what happens. You have to pay close attention when payint DTV online, the same as AT&T they pull the same tricks. But if someone just went there and didn't read all the screams carefully the first time that is what happens at set up. It isn't "stealing" it is a case of they set the options to the way they want it done and then someone didn't pay close attention when they set up their account and just like when the box of "Read and Agree to the Terms" came up, I guarantee no one read that either and agreed to the terms, which allows them to keep your card on file and bill it monthly on Autopay, which is all in that agreement box too, and careful reading would have prevented this. Don't blame DTV for the fact that someone agreed to allowing them to do this because they didn't take time to read what they agreed to and this person shouldn't call it "stealing" they should tell the truth and say "I just ddidn't agree and clicked through the information screens and blindly entered my credit card without knowing what I was doing.
Mike1000

join:2014-03-29
Reviews:
·DIRECTV

Re: Doesn't add up

I am sure I did not let them auto bill, and I was paying my bill myself every month, but when I cancelled my account they went and charge my account without my authorization, I did not have contract with them because when I got direct TV everything was on the roof and they told me since everything is on the roof you don't need to have any contract for certain time. But when I called them they told me everybody is under contract. They are crooks and they are doing it to so many people, I don't know why you are defending them I am sure I never authorized auto bill pay there was never a large text to read, are you working for them?
Mike1000

join:2014-03-29
If you authorize them one time to charge for one single month. they keep your card info in their file and later charage you without authorization. Than is what happened to me with Directv.
Mike1000

join:2014-03-29
Reviews:
·DIRECTV
The following I read on goole.com search:

I used to work for them. The truth is without a credit check, it is impossible for the representative to tell you how much you will pay. As an example if your credit is horrible, then you will pay a 200 fee and get only standard receivers. However, if you would tell me that your credit score was excellent, and if this was truly the case, I could always quote you the actual price without a credit check. We were asked to run a credit check because that is how they feel they have you. You are now invested. It is easier to close the sale. We were reprimanded if we did not get you past credit check. The only reason why DirecTV asks for a credit card is they want one on file in case you cancel and do not return equipment. They will go into your account and take the money out. I could not do this job anymore. I felt like I was lying to people and would get in trouble if I gave out too much information.

Gary K

@sbcglobal.net

DirectTV Rejection of Time Warner Cable L.A. Dodgers Network-Stand Tough

I have been with DirectTV for sometime now and I agree totally that DirectTV should not give in to Time Warner Cable to add the SportsNetLA network that carries the Dodgers...I love the Dodgers and have been a fan since the Koufax and Drysdale era...However, the new owners of the Dodgers are clones of Frank McCourt...All they are interested in is making money for themselves and the ballplayers at the expense of those who put people in the seats and buy the stuff at the ballpark...Do not give in to these Creed demands by Time Warner Cable...Todays, L.A. Times Sports shows that the Cable people are fend up with paying higher cost for a specific network at the cost of it's subcribers...Thank you, DirectTV for staying strong against paying this higher Creed fee to the Time Warner Cable people who sold their common sense when signing up to represent the SportNetTV Dodgers station...Go DirectTV...
63475675

join:2014-01-06

The criminality starts at the top of this shady operation called DirecTV.

The problem is that the top executives APPROVE of the policies and behavior of
their CSRs. I am certain that CEO Mike White knows darn well about the
questionable and possibly borderline criminal behavior of the company.

The fact that I wrote a return receipt requested letter directly to his office, and they DID receive that communication from me detailing the outrageous and threatening behavior, yet NO ONE from his office would even offer so much as a apology, and or an offer to look into the incident for me constitutes approval by Mr. White and his underlings.

DirecTV CEO Mr White, go **** yourself.
larry

join:2014-04-16
usa

liars

told me my final bill would be 62.99,got my bill its 83.44,when i got my 1st bill it says communications service tax 10.93,what the hell is this ,when i called they said its like a sales tax,,sales tax is 7percent ,this is like 14percent,i asked who gets this money,no answer,its a frikin scam tax,,i also had to switch my internet to centurylink for 19.99,when i got my estimate online it says 41.94 not 19.99 and this is before taxes,so who knows how much this final bill will be,to many hiddin charges my nightmare has just began
15444104
Premium
join:2012-06-11

Re: liars

Interesting you had this same experience as I did, they placed some tax on the service that was far and above the 6% that is the norm here on ANY product, I called and the obnoxious and difficult to understand hispanic CSR tried to claim it is a SC tax but there is NO such tax at all, my guess is DirecTV is trying to recover some of the discount they initially offer on their service to you. I pushed and the women became annoyed and hung up on me.

Yes, DirecTV is a shady, crooked company.

@larry:

why not send a return receipt requested snail mail to the
head crook, CEO mike white, and post back the response to your issues.

Review by mnmramirez See Profile

  • Location: usa
  • Cost Contract price not specified.
Pre Sales information:
Install Co-ordination:
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Value for money:
(ratings match consensus)

I started with Direct TV in August 2013.

1st, I had a plan that should have been $24.95 but I was getting billed $29.95. It took a few months to get a credit for that,

2nd, I did not get my bundle package discount of $10.

I have been calling them every month since about October about the bundle discount that I did not receive. I have had 2 or 3 reps tell me they are expediting the refund. Today I find out that it does not show I ever had a bundle request put in. I was on my cell with them for over 30 minutes while the supervisor reviewed the account AGAIN. She told me the refund was already done and I should it expect it on my next bill. They are doing a one time credit for the year of $120. I guess I have to wait and see what the bill comes to next month. Not happy with the service they have provided me.(in ref to billing) Having to call each month and go through the whole story each time.

I will not recommend any one to them because I do not want them to go through the same thing.

member for 162 days, 0 visits, last login: 162 days ago
lodged 162 days ago

Comments:

Ddddmcsp

@67.121.239.x

Worst company I've ever dealt with!

Ditto to other comments. Promised 1st yr $24.95/mo. Never happened, was $35, then $45 then $55 & $65 first year. After 1st yr went up to $73/mo. Have called every month to correct bill or programming. The "customer service" reps are horrible!! Called today to cancel they threatened me with 24 month contract! Ha! Contract is mutually binding agreement which here $$ in exchange for agreed service. Direct is not fulfilling their end of contract so if anyone is not fulfilling the agreement it's them. I've paid more than agreed amt each month for less service. No more stopped payment with bank & credit card!