dslreports logo
site
spacer

spacer
 
    ISP Rolodex Intro Local ISPs Members U-Verse FiOS FiOS Soon
spc

spacer




how-to block ads



DIRECTV page on DSLReports
Six Month Rating

Reviews:
bullet 116 reviews (50 good) (40 bad)
bullet Submit a review by email click here
bullet login for new review notification feature

Review by songsrmyjob See Profile

  • Location: usa
  • Cost: $75 per month (12 month contract)
Bad "THESE GUS ARE CROOKS AND LOSERS"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings well below consensus)

I WAS TOLDD 44.95 TURNED OUT TO BE 74.99
HAS BEEN A NIGHTMARE FROM JUMP STREET
WORST COMPANY ON THE PLANET AN THEIR PACKAGE PARTNERS ARE EVEN WORSE
CENTURY LINK,AND HUGES NET

member for 331 days, 0 visits, last login: 331 days ago
lodged 331 days ago

Comments:

mamayama

@qwest.net

Feel like I have been robbed

went too direct tv because I am on disability and could not afford the other company I was with, I called Direct tv because I had gotten some mail stating they were doing a special for like 29.95 a month, I thought perfect that is what I need the gentleman on the phone kept telling me I was paying way to much with the other company, and he will get me fixed up. BIG MISTAKE nothing he said was right he never told me they would take it right out of my bank account every month ( I had to give them the info about my bank account to get it hooked up, it cost 21.00 that you had to pay up front) I have never received a bill from them, and each month it got hire and hire then today when I went and checked my bank account they had taken 145.02 out of my account. to say the least I was so shocked and devastated when I called them I could barely understand the lady, we ended up getting disconnected ( how convientent) so I called right back and got a man who ended up hanging up on me, never did get it straightened out all I know is for sure now they are going to send me a bill in the mail so no more surprises, I still feel like I have been violated by ths company and will tell other people to beware r think twice before going to this company. Very Very Sad

Direct TV Co

@comcast.net

Re: Feel like I have been robbed

Wowwwww did they explain what package you were receiving, how long have you had us, I am a sales rep for Direct TV, maybe I can help you

DTB

@windstream.net
I understand. I was told I would be paying about 75 a month. I signed up for 24 months understanding my bill would be 75. Well that didn't last. Now I'm paying 160 a month but my contract is up in November. If I have money to make it that long.

lovebug

@sbcglobal.net
I used to work for them & seen this all the time. I bet the $100 something bill was after 3 months so your payng for the movie channels & you didn't submit your rebates.

Smoochz

@rr.com
I don't know if anyone took the initiative to do it.....I feel this company needs to be reported to the better business bureau & FCC, so others will know the scam they run on their customers. I have been reading a lot of positive with mostly negative feed-backs, because i was trying to decide to leave time Warner because it changed to insight .....but now reviewing all negative comments I might just stay with twc.....or in the future go back to AT&T it was super, just a little pricey but great csr & great fiber optics tv....Just voiced my opinion because i too am currently on disability & I understand how you feel.....

POd Cust

@pstel.net

Watch for overdrafts from them

It started when my debit card declined at the gas station, I called my bank and was told my account was over drawn by $300 because of a recent charge by Directv of $957.23!?!? My normal bill is $75, so I called customer service and when I was finally able to talk to someone I could understand, I found out it was a mistake and was charged to the wrong account. It was a couple of weeks before Christmas and I still had shopping to do for my boys so I said "OK, just credit me back the money and everything will be ok" I was told that refunds take about 30 days to go through!!! Needless to say I was not happy, and apparently nobody could help me with this or wanted to explain to my boys why Santa wasn't bringing much this year. I found the CEO's email and told him the whole thing, he was very apologetic and said he would expedite it. It was back in my account the next day. My hat's off to the CEO for making it right, but for the customer service and their mistake, there is no excuse for that kind of incompetence. I have not been under contract with them for over a year now, so after that fiasco, I will be a Dish customer. My brother and a few co-workers have dish and said they have awesome customer service but don't offer as many channels. I think I will sacrifice a couple of channels for service because that's what both of these company's business is, providing service. I will update on my Dish experience when I get set up.

Ron

@embarqhsd.net

Re: Watch for overdrafts from them

I had this same issue. My family moved over 1,000 miles. customer service told me I cold freeze my account until we got settled. only a week after getting settled in our new home Direct tv took over $1,000.00 out of my bank account for non payment of one month. skipping over lots of phone battles with VERY rude service reps. everything was cleared up they added 2 years to my contract ( prison term ) and the money was never returned instead I didn't have to pay a bill until the money took was at a zero balance. This was just as we started Christmas shopping and broke! If ever your stuck indoors with your family due to weather you better go rent a movie Direct tv rarely gets reception during bad weather. Don't ever get Direct Tv oh by the way they have been dropping lots of channels lately






Review by maestro7 See Profile

  • Location: Loganville,Walton,GA
  • Cost Contract price not specified.
Good "Always up and responsive CSRs, both live and email"
Bad "Prices will continue rising in 2014"
Overall "Probably the best service and deals in the industry"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)

My Other Reviews

·Comcast
·AT&T Southeast
After having written about AT&T DSL and Comcast HSI lately, I decided to post a recent review on DirecTV after re-initiating my yearly HD fee call to them.

More than 10 years ago my now wife had DirecTV service, and after we got married I saw no reason to talk her out of it, especially as our upgrade to HD everything in the house (just two receivers at this point - the standard HD DVR and non-DVR HD receiver) about 3 years ago was installed flawlessly.

At the moment, we pay approximately $83 and change per month for service. This includes a grandfathered Choice plan sitting at $71, receiver fee (second fee apparently permanently waived), DVR fee, $5 BellSouth bundle credit, and an ever-going $10 HD fee credit.

I'm pretty sure we've never paid the HD fee. In fact, this time, I emailed DirecTV asking when our previous $10 off/month credit would expire (turning out to be a few days ago), and they asked me to call in to talk. I did.

Mind you, I was nice to the CSR who answered, knowing that DirecTV CSRs really, really like a good haggling conversation (last year I ended up getting a full $30 credit for a year by being aggressive with them).

So, their first response was $5 credit for six months. My response was to back off and thanked her for her time (I believe I mentioned to her that I was aware that package prices were going up in 2014 [likely by $3 for my tier], so I knew this would only net a savings of $2/month). She immediately responded by asking why I wouldn't want this deal. I responded by saying, "I think we can do better than that."

She came back after a matter of seconds and gave me $10/month credit for a year. I immediately said this was fantastic and thanked her (it didn't hurt that we're long-time customers and have been off contract for more than a year).

Now, regarding our equipment, neither my wife nor I have any intentions of upgrading, as everything is good for now. Besides, based on discussions on this site, I'm sure that'll be another 20-minute call to positively haggle a deal on the Genie devices (or whatever's latest at that point). The last time I called to check up on that (more than 6 months ago), they wanted $1000 for the DVR receiver, $300 for whole-home install, and some other sum to install. Of course, we'd long leave before we'd agree to those kinds of prices, especially since most folks can now get all the above for a fraction of that total cost. Plus, I'm not inclined to kow-tow to another 2-year agreement quite yet.

Continuing to enjoy DirecTV...

-- Update: 12/30/2013:

Apparently some subscribers are permanently eligible for free (no hardware cost) upgrade to the current Genie/client system, potentially including the wireless Genie client (currently in limited rollout).

Details of my experience here:

»www.satelliteguys.us/threads/326···t3338840

member for 10.3 years, 112 visits, last login: a few hours ago
updated 360 days ago

Comments:
System

(topic move) Lost signal last night cant get any service tech

»Lost signal last night cant get any service tech

Moderator Action
This topic was moved to the forum Cable & Satellite TV

lorenbeatty

@qwest.net

review

While the tv service is good they have the absolute worst customer service I have ever experienced in my entire life...and As a retired police officer i know customer service
maestro7

join:2004-08-31
Loganville, GA
Reviews:
·Comcast
·DIRECTV
·AT&T Southeast

Re: review

said by lorenbeatty :

While the tv service is good they have the absolute worst customer service I have ever experienced in my entire life...and As a retired police officer i know customer service

I'm really sorry to hear that.

What's strange to me is that I seem to encounter significantly worse attitudes from the random CSRs at AT&T or Comcast than I do at DirecTV.

Maybe you came across some bad ones at DirecTV, or maybe they just see that our account is so old and out of contract that they don't immediately try to piss me off

LaLeMerrill

@cox.net
The WORST customer service. Scam status. I have made phone calls to cancel particular programming, DOGTV for example, but when I call to dispute the continued charges, they show no record of my phone calls to cancel. This is only ONE of many examples. I am pleased to know I am not alone --- unfortunately

Review by Bubba See Profile

  • Location: St. Andrews
  • Cost Contract price not specified.

My Other Reviews

·Pickwick Cablevi..
They still awight

member for 12.3 years, 3665 visits, last login: a few hours ago
updated 363 days ago

Comments:

Jack Matos

@verizon.net

Unhappy DirecTV Costumer

My Advice: DO NOT SIGN UP for DIRECTV, unless you don't have any other options. Salesperson are not disclosing up front that once you sign up you're stuck for 2 year contract. Even the costs they tell is way off from reality. I can prove it. Again this is my advice. I learned it the hard way. Even the Walmart gift card they gave me expired prior to the installation. I am not sure if they are going to honor it to me. It's sad.


tobijuan

@qwest.net

Re: Unhappy DirecTV Costumer

Watch them! They force free stuff on you, then you get a tremendous bill from them. You must call every month and cancel their free stuff, just to be safe about keeping your money. They are greedy for your money, and sneaky about getting it. I am not a football fan, then all of a sudden I got a huge gigantic bill for a special football channel that I never even watched! Seems when you sign up it is automatically billed to your account the year AFTER you signed up, because you did not call in and cancel it! Did you know you are going to get billed for the football channel? It is not cheap. You gotta watch them!

jackmatos

@verizon.net

Re: Unhappy DirecTV Costumer

Thank u for let me know. Happy new year.

pat

@mchsi.com
They were very dishonest to me. My 2 year term is up now. I will never ever advise anyone to go with them. I found out after i got it, and it was to late------Wait till you get billed when you are done----it is not good I will spread the word, like other people have me

Snow storm

@myvzw.com

Upset customer

I called at 4:30 to say that they did not show up to install my services between 12-4. The lady on the phone confirmed that my apt had been canceled due to weather and that I would have to pick a new date for them to come out, only the next day they had was nearly a week away. They did not bother to call me to tell me that my instillation was canceled either they just waited for me to call. To make matters worse, I just got a phone call right now more then half way though the day saying that I needed to call and reschedule. Thanks for nothing direct tv!






Review by jrbeck See Profile

  • Location: united state
  • Cost Contract price not specified.
Good "Channel Selection and Picture"
Bad "Initial Setup/Accurate Billing/Installing Requested Service/"
Overall "Lesson Learned....Never again"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)

My Other Reviews

·CenturyLink
This installation/service was set up through Century Link. I told them that I wanted their promotional $34.99/mo package. This package was supposed to be bundled with Century Link's internet service. After many missed appointments,Century Link installed their service about a month after DirecTV. In the meantime, I was being billed by DirecTV, which is to be expected. After the second bill, I should have been receiving any/all my discounts. After closer review of my bill and the amount due, I was being charged for services that I did not request. I requested the promotional Choice package at $34.99/mo. I am being charged $59.82. They decided to throw in a $7.99/mo DIRECTV Protection Plan and a $10/mo Advanced Receiver-HD Monthly charge. When I called DirectTV, the customer service rep was able to remove the $7.99 charge but was not able to remove the $10 charge, that would require him to forward me to another department, which he did. I talked to this rep and he informed that there would be another installation fee. I had him forward me to their supervisor to waive the installation fee for the service that I initially requested. She would not waive the $207 installation fee for the service that I initially requested. She stated that DirecTV had sent out a breakdown of services to be provided prior to their original installation, which I never received. She also stated that I had 15 days after the original installation to change the service if needed and I did not. This was stated to me prior to this conversation. So now I'm stuck with a service that I really did not want in the first place and I'm being overcharged. This service combined with Century Link has been the worst service I have ever had. Other services I've had: Comcast 5 years, no problem; 3 years with a Turkish company, no problems; 2 years with Japanese company, no problems. This is my first review I've ever felt an absolute need to post.

member for 1 year, 0 visits, last login: 1 year ago
updated 1 year ago

Comments:

tobijuan

@qwest.net

Forced free tv needs to be monitored for billing from Direct TV

Warning to you. They will automatically force free tv on you, then if you do not cancel it ZOWIE you owe them a fortune. You must pay attention, they have sneaky ways to get your money. All of a sudden you will get a bill for a channel that you did not even know existed. They will say that it came with your order and must be cancelled or you will get billed. Like the football channel they billed me for that I never heard of, and never watched, that I did not know would happen, when I signed up, a year earlier!
They are the worst company I have ever dealt with, and I am surprised they have not been hit with a class action lawsuit for forcing people to pay for something they never wanted or ordered.
They even lied to me about what I would get on Direct TV. They are one of the greediest companies on the planet.

Review by premiumdsl4v See Profile

  • Location: Houston,Harris,TX
  • Cost Contract price not specified.
Good "Delivered advertised product accordingly."
Bad "Weather related, when it storms, creates an outage, naturally."
Overall "Outstanding company, Outstanding product, and service."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)

My Other Reviews

·America Online
·AT&T Southwest
Basic service.
Install went smoothly, no glitches.
Was struck by how quickly the install went. Prompt!

Did learn about the code 771 that appears on the tv Just after a storm hits and knocks off the signal. How to rectify. Pleasant experience, and did see where the paper guide even mentions about that code. In Our case, it actually was just that, cause of the storm- code appeared and did what instruction stated and rectified itself. Thankfully.

Only bad thing is the Satellite gets interference from Thunderstorms, and even heavy rainstorms.

member for 8.4 years, 366 visits, last login: 2 days ago
updated 1 year ago

Comments:

Pip

@spcsdns.net

Direct tv warranty program

I purchased the direct tv warranty plan now keep in mind, after they told me it covers every tv in the home regardless how old i called for repair and they said they didnt cover my tv and the customer rep started to insult my intelligence by saying we dont repair microwaves,stoves or refrigerator either i thought she was rude and sarcastic so people when direct tv say this or that triple check to make sure its true....signed watch out for liars

Review by cpeagle1 See Profile

  • Location: Saint Paul,Ramsey,MN
  • Cost Contract price not specified.
Good "When the service works, it's good quality"
Bad "Read on..."
Overall "Don't waste your time and money"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings below consensus)

Direct TV is terrible, don't ever give them your money. They lie to you about how much you have to pay when you sign up. Their customer service is difficult to work with and inconsistent. Their service is inconsistent, ours has been going in and out over the past three weeks and has now been out for nearly 14 hours and they can't get someone out till tomorrow(after a full sunday worth of football) and they charge you when their stuff doesn't work and they have to come out to fix it.

Get Dish network or comcast, at least comcast is upfront about how much it will cost. Direct TV had at least 5 "special discounts" that I was enrolled in at the beginning, even though I was promised my rate wouldn't change, as these "special discounts" ended, my price rose month after month, and now I can't cancel or downgrade my service or I will be subjected to crazy fees.

member for 1 year, 0 visits, last login: 1 year ago
lodged 1 year ago

Comments:

ilikeme
I live in a van down by the river.
Premium
join:2002-08-27
Sugar Land, TX
kudos:1

Dish sucks

Had Dish Network for 8 years and for the 6-7 they were great, then cs and general service quality began to get worse and worse. Went back to DirecTV and they are way better than Dish or Comcast in service quality and support.

Dot Vernon

@myvzw.com

Re: Dish sucks

I have had DirecTV for many years and pretty happy with it especially compared to others. I never sign up anywhere for these deals. It's called baiting the hook.

DTV best

@verizon.net

1 recommendation

IT's all in the documetation online and in print.

OP should have read the contract. It's all there and he shouldn't have been surprised when his rate went up when the promotions ended. No surprises.

Obrien

@myvzw.com

Direct tv

Direct tv is the worst decision I've ever made. Dont send checks in. I have had to call in every month and had to fax bank statements in because they"lose" them or can't find them until the bank statement comes through. The service is garbage. Don't do it!!!
15444104
Premium
join:2012-06-11

Re: Direct tv

I agree DirecTV is the WORST provider of television in the USA.

And why should the OP have to be a lawyer reading the tiny print in that unreasonable contract to understand his obligations?

Read the contract...LOL...it is written so that it is confusing deliberately.

I had DirecTV and their CSRs are the worst in the industry.
Read my review of DirecTV!
Timmn

join:2000-04-23
Tinley Park, IL
Reviews:
·AT&T U-Verse
·AT&T Yahoo
·DIRECTV

Re: Direct tv

said by 15444104:

I agree DirecTV is the WORST provider of television in the USA.

Apparently,you have never dealt with Comcast, I won't let anybody from Comcast in my house.

Ever since DirecTV changed the dish on the roof, I've had no issues with their service, and have no problems with their CSRs.

Review by comp See Profile

  • Location: Evans City,Butler,PA
  • Cost Contract price not specified.
Good "Best Choice for HD and Sports"
Bad "None Really"
Overall "WAYYY Better than Armstrong Cable"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)

My Other Reviews

·Armstrong Zoom ..
Had Directv for 3 years and will never switch back to cable.

member for 13.3 years, 5571 visits, last login: a few hours ago
updated 1.1 years ago

Comments:

no name

@verizon.net

horrible service don't ever get it

first off every time it rains you can't watch tv. if you move they what to charge you to set up the satellite again. second they lie to you about prices and charge you more than what they said. third when you get your final bill they charge you for all these none sense things and have no way to show you your statement from the charge. DONT EVER GET DIRECTV they suck

Shax

@cox.net

Re: horrible service don't ever get it

I have never had that experience. I have been with them for 12 years and moved during that time. I got free installation, free dish and receiver upgrades and everything. I get billed for everything I signed up for. I have had signal loss 2 times (that I am aware of) in 12 years. Once during a torrential downpour, and once when I had about 2 inches of ice on the dish. Total outage time was about 20-30 minutes between both incidents. I LOVE Direct TV and highly recommend it.

Navyvet

@comcast.net
Get Comcast then and talk to the folks in the Asia. Directv is the best customer service I ever had and they are in the US. They follow up and I love them. Sure there are storm issues with Directv however, after Hurricane Sandy on the east coast, Comcast was out for weeks. No discount. I hate comcast I want them out of my house and I hate folks who send US jobs overseas. Comcast is a cash cow and raping the US of jobs.

byblos007

@168.221.143.x

Re: horrible service don't ever get it

Hi, direct tv installed my service yesterday and today it stopped working. I called to cancel they said there is a 900 dollars termination fee. What a great company

Elene

@comcast.net
I was transferred to direct tv from Verizon cause they r not in my area. Omg. For a sales team how rude.... They would not even tell me the price if packages until they do a credit check and set up a install what's wrong with that picture. The sales person was talking over me and said there must be a reason ur shopping g etc... I will never consider direct tv can u imagine after u have service what they provide.

jjarvis

@sbcglobal.net

Direct TV

Well I signed up and then decided not to, due to the fact you have to pay to cancel, So every business, make a product that people do not want to cancel. I do not know what is going to happen two years down the road. Nope not going to do it.

fuck directv

@optonline.net

the worst service provider in the US!

i would not advice anyone to get direct t because they are the worst service providers ever in the USA. they are all bunch of piers, ranging from installers to supervisors.

horus

@tmodns.net

Re: the worst service provider in the US!

Yes you right,never give them your credit card number,if you do it get ready for surprise,they will stole your money in the most shameful manner,even if you account its already canceled.
said by fuck directv :

i would not advice anyone to get direct t because they are the worst service providers ever in the USA. they are all bunch of piers, ranging from installers to supervisors.


bob25

@sigecom.net

worst service don't ever get direct tv

We recently got behind on our payment when my wife lost her job. Derict tv would not work with us at all. Since we use our debit card before to make a payment. They said they can bill us without our permission. Which they did.Then they said they would bill us again and there was nothing we could to stop it. Don't ever give these people your debit/credit card or acount information. Their service completely sucks. Every time we got a little rain our service went out. The service was ok when the weather nice. Direct tv's customer service and dish service is a freaking joke. If you use them just be careful.






Review by David See Profile

  • Location: Granite City,Madison,IL
  • Cost Contract price not specified.
Good "Great channel selection,"
Bad "Tech support can be hit or miss"
Overall "Works, and works well for a dual reciever"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)

Service worked on the day it was installed, only had to call repair about 2x that I can remember. The first guy stated I needed a new head unit and told me it would be $400 to replace. When I called back to cancel my service (I have been out of contract) they seemed to be more responsive in helping me. Main problem was the unit was stuck at like 75% on it's reload status (we lost power for a bit, and the main unit didn't want to reload completely). When I called back they stated that unit just needs it's memory jogged a bit, they had me go in and change the transponder to another channel and change it back, It worked and it came back up.

Cancel ling and adding service via DirecTv is easy to do as well as upgrading and downgrading your service pkg. Right now the price is at $65/month, but I am shopping the competition to see what's available as well as channel selection.

Still for the years I have had it 2004-Now it's been rather reliable. I have at most only had 2 outages (minus the power outages) that was because of the service. Not bad for a 5 year run.

04/15/10
Still have the service, got a discount of about $10 for the next year which lowered the price to $58/month.

10/24/11-
This service is starting to disappoint as of late. The carriage disputes are one thing, but with the new boxes we got last year this one has been getting worse. I am starting to "shop around" as the value here on DirecTv is diminishing.

05/15/13- I have been investigating tv pkgs as the current $75/month is kind of sticking to me as there isn't much on tv I really care to watch but netflix has plenty. Another thing on my list of things to do is either they re-negotiate or I cancel. Either or won't bother me in the least.

member for 12.5 years, 6029 visits, last login: a few hours ago
updated 1.6 years ago

Comments:
younghov22

join:2013-06-20
San Diego, CA

Hi Speed Internet

Do you have your internet thru DIRECTV? If so, how is it and would you recommend it? Thanks!

David
I start new work on
Premium,VIP
join:2002-05-30
Granite City, IL
kudos:101

Re: Hi Speed Internet

Don't have internet through them as I have around me charter cable, DSLextreme, and AT&T uverse.

Review by Mr_A1 See Profile

  • Location: Dickson,Dickson,TN
  • Cost Contract price not specified.
Good "Matched or better value than AT&T UVerse with superior HD picture quality"
Overall "If you want great picture quality for the price consider Directv."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)

I switched back to Directv from AT&T UVerse after an almost 2 year break; I cannot believe I actually tried UVerse and kept it as long as I did. The install was short with an update to a SWiM LNB with DECA and an HR24-100 DVR. The picture quality to 1000x better than UVerse ever was and no DD sound issues as with UVerse, which caused me to use just stereo instead of DD. Now, with the new HDGUI and other new items coming out, Directv is starting to jump ahead of the competition.

member for 10.7 years, 3704 visits, last login: 1 days ago
updated 1.7 years ago

Comments:

RandyButler

@embarqhsd.net

unscrupulous business practices

In Dec Directv agent came to mom's home, sold her a package. (78 years old on
social security). I (son, on ss also) agreed to pay the up front $50 up for her. Used
my ATM with agreement, no auto billing.(Not my account) Billing to be moved to her
(mom's) Centurylink bill next month (Jan.) Promised would not be charged for premimum
channels following trial period, turn them off.

The install, a fiasco. System never worked correctly. What hardware that does work,
extremely buggy. Tried to bill for their new bad hardware (3 mo old). Tech stole
a 5V power supply, used it where 12v was needed, left trash over house, yard. Obviously
no testing, no explanations (installed late Friday)

Billing with Centurylink never happened. I was good guy, paid January bill online
because they billed ME online (not mine!). February's, they illegally hit my ATM. In March,
illegally hit my ATM, including cost of premimum channels. March withdrawal caused
bounced checks and to miss Easter with my children.

My kids are hurt. The junk doesn't work. I am out big bucks! They refuse to return money
they stole from me for somebody Else's bill.

This is wire fraud and id theft! watch out it is a scam. Legal action in progress.

Review by (hidden by request)

  • Location: San Antonio,Bexar,TX
  • Cost Contract price not specified.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings below consensus)

I had Direct TV for 2 years and at least 3 times per year I would have a
serious problem. One time they added an NFL Football channel to my package
without my consent and charged me an extra $35 per month. I called and they
told me that they did that as a "favor" apparently thinking I wanted it but
was too stupid to order it. I never watch NFL Football. When I finally
cancelled I paid the $180 penalty and then they also hit my credit card for
an additional cancellation fee, doubling the cancellation charge. When I
called, I was told that it takes 30 days for them to generate a credit
adjustment on a credit card account. They did not have my authorization to
charge my credit card in the first place. If any readers want to use Direct
TV, be sure to check every invoice for over charges (there will be many) and
never give them a credit card number.




(review was emailed from domain sbcglobal.net)
lodged 1.7 years ago

Comments:

ihatedirectv

@comcast.net

I hate direct tv

I ABSOLUTELY HATE DIRECT TV THEY TOOK 600.00 OUT OFF MY DEBIT CARD WITHOUT PERMISSSION ,EXCEPT IT WAS ALREADY "ON FILE" FOR CANCELLING THEIR HIGH ASS BULLSHIT SERVICE THATS ALOT TO CANCEL A CONTRACT DONT YA THINK ANYWHO I TRIED TO EVERYTHING TO GET MY MONEY BACK AND THEY TOLD ME THAT IF I RE-ACTIVATE THE SERVICE THEYD GIVE IT BACK..LIKE A DAME GAME OR SOMETHING... SO IF YOU HAVE A CARD ON FILE WITH THEM YOUD BETTER TAKE IT OFF ASAP..LESSON LEARNED