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Review by (hidden by request)
(review was emailed from domain sbcglobal.net)
lodged 57 days ago
 San Antonio,Bexar,TX
 Contract price not specified.
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(ratings match consensus)
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I had Direct TV for 2 years and at least 3 times per year I would have a
serious problem. One time they added an NFL Football channel to my package
without my consent and charged me an extra $35 per month. I called and they
told me that they did that as a "favor" apparently thinking I wanted it but
was too stupid to order it. I never watch NFL Football. When I finally
cancelled I paid the $180 penalty and then they also hit my credit card for
an additional cancellation fee, doubling the cancellation charge. When I
called, I was told that it takes 30 days for them to generate a credit
adjustment on a credit card account. They did not have my authorization to
charge my credit card in the first place. If any readers want to use Direct
TV, be sure to check every invoice for over charges (there will be many) and
never give them a credit card number.
Comments:
 | | I hate direct tv I ABSOLUTELY HATE DIRECT TV THEY TOOK 600.00 OUT OFF MY DEBIT CARD WITHOUT PERMISSSION ,EXCEPT IT WAS ALREADY "ON FILE" FOR CANCELLING THEIR HIGH ASS BULLSHIT SERVICE THATS ALOT TO CANCEL A CONTRACT DONT YA THINK ANYWHO I TRIED TO EVERYTHING TO GET MY MONEY BACK AND THEY TOLD ME THAT IF I RE-ACTIVATE THE SERVICE THEYD GIVE IT BACK..LIKE A DAME GAME OR SOMETHING... SO IF YOU HAVE A CARD ON FILE WITH THEM YOUD BETTER TAKE IT OFF ASAP..LESSON LEARNED | |
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Review by karenarnold 
member for 103 days, 0 visits, last login: 103 days ago
updated 103 days ago
- Lewisville,Denton,TX
- Contract price not specified.
| Pre Sales information:
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Mail,DNS,News:
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(ratings below consensus)
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They were extermely late. I had to keep calling them when they were not there at promised times. They did not want to give me advertised discounts and then overcharged me for first three months. When I disconnected my service after 6 months fee was $360.00 I set up payment arrangements and started meeting monthly payments after two months I started receiving calls from a collection agency. They had failed to tell me if not paid in full within two months this would happen. Collection agency is very rude and even though you are making payments to them as well they call every two days. If not paid within 1 month it will go against your credit.
Comments:
| | Reviews:
 ·DIRECTV
| If they want to harass you then... you need to harass them. Have a lawyer write a brief letter indicating that they have violated their terms and that you will see them in court. The best thing for you is that it is pretty clear that they were REFUSING to act in good faith when it came to the terms of your agreement. Also inform them that you will contacting the state attorney general, the BBB, and the local TV station about your situation. That needs to be sent Certified Return Receipt Requested to be opened only by the CEO of the company.
You will get a quick and satisfactory resolution for your trouble. | |
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jli
join:2013-02-20
Pleasanton, CA | Price increase from DIRECTV I noticed that on my March DIRECTV bill, there is a fee increase over the February bill with no service change. So I called just to find out the reason for the increase. I was told that DIRECTV had a review of their service and decided that in order to maintain the quality and the level of service, they need to adjust the Choice Xtra plan to Xtra plan with a fee increase. In addition to that, there is a $5.00 (22.5%) increase of Advance Receiver monthly rental fee. So, I asked them that if they were allowed to increase the price, would we, the customers, be able to terminate the contract prior to the two-year term? This is the 6th month using their service and I have already seen a 22.5% increase on the existing equipment alone, what change should I expect for the rest of the contract term. They told me that I could not terminate the plan before the two year term was up. If I do, I will be billed at a prorated service fee. So I asked to speak to the supervisor. He advised me that my basic service plan fee will not change for 12 mos, the price increase was caused by the $5 increase of Advance Receiver Rental fee ($25 now vs. $20 before). I argued that the receiver is hardware, sitting there in my house being depreciated at an accelerated pace day after day. How in the world can the 22.5% rental fee increase over 6 month period be justified? I encourage everyone to take a look at your new bill to see whether this price change has affected you. The important thing is not about $5 price difference, is about the contractual principles. The terms should be binding to both parties. Any price increase should be reasonable (new equipment or added service). I am surprised that no one has sued DIRECTV for such kind of business conduct. | |
| | | | Re: Price increase from DIRECTV My bill goes up every single month. Usually around $7/month. The first year, it stayed the same every month, and the second year, my bill has doubled and has new stuff on it I did not add. Also, they told me that because I got a new box when I moved (which when I asked the people at set-up they said no) they automatically added another year to my contract. I specifically asked them at set-up and they said no. Now, no matter how many supervisors I speak to, its the same: too bad. They said when you change anything you automatically have another year added. Even if I want to lower my plan since its astronomical now.  I thought Insight was bad... | |
| | | | for the record the price increase took affect on EVERYONE that has an advanced reciever, it is also in the directv contract that it is subject to change as far as price goes. it is binding on both sides. you are more than capable to read the contract before signing up and and know what youre getting into before hand | |
| | | | direct tv is horrible!!! they steal your money! don't even think in signing a contract with them. Literally they will steal your money | |
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Review by (hidden by request)
(review was emailed from domain ymail.com)
lodged 107 days ago
- Suwanee,Gwinnett,GA
- Contract price not specified.
 "Initial connection was ok" "Direct TV will quietly bill your credit card after you disconnect" "I would NEVER do business with this company. They are thieves."
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Beware Direct TV, they will attempt to quietly bill your credit card while NOT providing service after you cancel. I have caught them three times doing this and they have issued credits the first two times. Now on the third time they are refusing to do so. If they insist on billing I plan to report them to the police. It is no different than breaking into your home and stealing. They have not sent the return address for the return of the box after repeated requests. When I called American Express to make sure they can not bill, the person there said she had experienced the same thing! They are modern day thieves. Be careful if you decide to do business with them.
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Review by fractal67
(review was emailed from domain gmail.com)
lodged 108 days ago
- Winchester,Clark,KY
- Contract price not specified.
- "incompetent"
- "fraudulent?"
- "More than one way to overcharge"
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When I cancelled my Direct TV account last November, they overcharged my
credit card by $549. When I challenged this charge with the credit card
company, Direct TV did not respond to the card company's inquiries so they
reversed the charges. In addition, DirectTV alleges that they mailed me a
refund check for $549. I have not received this check. During a
conversation on January 23, I told a company representative that I had not
received the check and suggested that they stop payment on it and reconcile
my account because the amount of this check is the only amount that I owe
them. They refused claiming that the best that they could do is reissue
the check in 60 days if the check remains uncashed, but in the meantime I
still need to reimburse them for this check that they supposedly sent me.
Today (2/2) a representative told me that the check has been cashed and
that I need to pay the bill. They are researching the check and I can call
back in 10 days about this check. In the meantime I am supposed to pay
them money that I do not owe them.
--
Annette McGrew
Comments:
| | Direct TV, straw that broke the camel's back. I finally had enough and kicked Direct TV to the curb after my system quit working again for the third time in the past 5 years. I've been using them since the 90's, and over the years I've watched the programming get worse, and the pricing increase. Their current offers are cheaper than what they are willing to give to their "loyal customers" unless you threaten them with cancellation. After being a loyal customer for 10+ years, I shouldn't have to threaten them, to get them to repair the system again.
My system went out a few days ago. I contacted DTV last night, and asked if they would repair the system once again? Answer was no, unless I paid them $50 or agreed to a monthly service agreement on top of the $128 I already give them a month. I said OK, I really don't want a service call, nor a protection plan. I am thinking about upgrading to HD anyway, can you upgrade my package (going to hd requires a new install anyway). Reply, no dice, we don't have any offers for you.
So today I call them back to cancel my account, but wait, now they want to bend over backwards and kiss my a**. They want to repair the system for free and give me a new package. But you know what, to hell with them, I should not have to threaten these bozos just to get them to fix their crappy equipment or offer an upgrade to me that they are offering to their new customers. These people are just as bad as some used car salespeople.
I'm done with DTV, I've ordered Dish instead, maybe they will do better, maybe not. I guess there always is cable  | |
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Review by GINA MM
member for 110 days, 0 visits, last login: 110 days ago
updated 110 days ago
- Granby,Hampshire,MA
- Contract price not specified.
- "all they tell you are lies and its a scam"
- "the people you talk to over the phone are so clueless! and make up crap"
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1st Id like to start off by saying iv had to call direct tv 4 times in two days. I began by calling to sign up for direct tv. I spoke with a man who told me that I could get 150 channels and internet for $59.99 a month, with the free movies channels ( HBO, SHOWTIME, ect) for 3 montha. I thought that was a great deal. and plus I had a refer a friend and get 10 bucks off plus another 10 bucks off with my AAA membership. the man told me that id have to call a different number for the AAA discount cuz he was unable to do it. ok fine, not a big deal. I call the number, a woman answered and said she was unable to process it cuz she was the wrong department and mentioned that i could only use one discount at a time. so I called back the main number to talk to someone about it. she said she was able to give me both disounts. I thought great! that was easy to deal with. then she tells me i have to be charged $21.23 in order to use my AAA for the shipping, handling and processing. which is crap since they advertise everywhere that you dont have to pay for ANY of this. so whatever i agreed... the stupid lady charged me twice! so i had to call back and have them credit my account.
ok so now I call the number the 1st man I spoke with to have someone hook up my internet which is verizon, comes to find out that price he gave me DID NOT include the internet! it was another $30.00! plus tax and i also had to pay $44.00 for the modem and installation! AND i had to pay extra for a phone that i didnt want in the 1st place since i have a cell phone. I told the woman the issues iv had that day with direct tv. so she told me she would wave the $44.00 and she would put that in the comfirmation letter, so in the end of our coversation I mentioned about her putting it in the comfirmation letter and she said that the FEES were waved for that day so i didnt have to pay it that day but id get the bill in the mail! now correct me if im wrong but waiving a fee means i dont get charged! not delay the charge to a later date. need less to say with all this B.S I didnt go through with it. I went with charter instead where i dont need a phone.
The next day i called them back to ask them something about the mvoie package deals they advertised online, they told me the price, i mentioned id have 20 bucks off a month with my discounts. well now they are saying that i CANT have both!!!!!! after everything I went through with this company and the bad expeirence im cancling my cable as well!!!!!! I cant believe this place and how these employees all say something different and when I ask to speak with a supervisor or manager they wouldnt let me! she talked to them but had me on mute so i have no idea if she was even telling her boss my correct infomation. I am done with this company and i will NEVER reccomend them to anyone! On the AAA websiter its says you can use both discounts and dirct tv told me I could then I couldnt. they all have differnt stories and this is the worst company ever! I wish I read the reviwews before signing up. However atlease im not stuck in a contract! thats the only good thing coming out of my experience. VERY POOR customer service!
Comments:
| | Should have done some research first... Apparently everyone but you knows that DirectTV is just TV and doesn't include internet. | |
| | Reviews:
·DIRECTV
| DirecTV uses Deceptive practices dealing with customers~! Re: Should have done some research first...
The real issue here is that DirecTV "customer NO service" must be the worst customer NO service in ANY consumer business period.
I was a good customer, paid with autopay, and fulfilled my two year contract to the T. When I called to cancel it was an absolute nightmare, and was THE WORST customer NO service I have EVER dealt with in ANY business in my entire 30 years of dealing with customer service reps | |
| | | | | Re: DirecTV uses Deceptive practices dealing with customers~! Direct TV expects me to pay for a refund check that I never received. When I cancelled my service, Direct TV overbilled me by more than $500. I thought my credit card protected me by reversing the charge. When they did that, Direct TV claims to have issued a check for the overcharge. Now, I am supposed to repay them for this "error" even though I have never received this check. On Jan. 23, this check had not been cashed and I suggested that they stop payment. They claimed that they could not do that. The best they could do is reissue the check in 60 days, but in the meantime I should pay the amount that I "owe" them. Now, the check has supposedly been cashed and I can call in 10 days to find out the results of their research, but in the meantime, I should pay the bill they invented. | |
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Review by candysofia24
(review was emailed from domain gmail.com)
lodged 122 days ago
- Seneca,Newton,MO
- Contract price not specified.
- "the promotional promises they make"
- "the installation, the customer service"
- "i do not recommend there services to anyone!!"
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I have had your service for 2weeks now & I want to let everyone know how
horrible your company is being run. From the poor installation to the
promotional promises u made that u refuse to honor. I have had to call on 4
different occasions regarding different issues with my service & have about
7 hours of my time wasted on the phone dealing with them just to get
transferred to a total of 9 people between all 4 calls. Your company can't
seem to patch me threw to anyone that knows what they are doing. Your
services are a sham & your ripping off hard working people. U should be
ashamed. I will make sure that I recommend to everyone I talk to not to use
your services!! I will send as many emails, Facebook posts, tweets, letters
& even publish articles in all the local papers in my area informing people
of how u treat your customers.
Comments:
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Review by liz1983
member for 133 days, 2 visits, last login: 131 days ago
updated 122 days ago
- Chantilly,Fairfax,VA
- Contract price not specified.
- "I get nbc so I can watch Ellen!"
- "If I record Ellen I wont be able to watch it since DVR doesnt connect"
- "Dont sign up"
| Pre Sales information:
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It all started in August! Hubby LOVES football, we were tired of crappy
verizon, so we make the leap and sign up with Directv! Installed without
programming remotes but thats ok. Day 2 of having service...no playlist on
other tv's??? We have 4 kids and like to record their shows for "tv time".
I call about the DVR...no fix. Now we see that the playlist will disappear
all together or if it is there it will be from last week (shows we've
already deleted will show up and new shows from that day are MIA?) I have
reset the box, had directv to my house MANY times and even had a case
manager (had a code 47 and 48..had these codes this morning!) STILL NO FIX
November when directv is tired of us calling, assign us a case
manager...who should not work in customer service..ever, told me "in 3
weeks OR SO our new SOFTWARE will fix ALL your problems, no you cannot get
out of your contract unless you pay $450" So, now its January:) December
4th my tv showed new software BUT I found out this morning that wasnt "THE"
software so my problems are still ongoing! So, NOW, JAnuary 8th I still
have directv and it still doesnt work BUT IM STILL PAYING BECASUE ITS NOT
THEIR FAULT ITS THE SOFTWARE!!!! Isnt that your fault? I feel like I should
get an hourly pay because Im always reseting, unhooking or speaking to
DIRECTV.
Tv is such a small thing in life and shouldnt be this difficult. I pay you
for a SERVICE, YOU PROVIDE ME THAT SERVICE..RIGHT? Not at directv...you pay
them and you kinda get service BUT they are working on it so as a paying
customer,I WAIT, wait until the engineers release "THE" software. Well Ive
been patient since AUGUST and IVE HAD IT.
The manager this morning tried to comfort me in telling me " THIS IS AN
ONGOING PROBLEM, YOU ARE NOT 1st PERSON I'VE TALKED TO TODAY WHO HAS THE
SAME ISSUE. Thats sad! It sure didnt make me feel better, it made me come
come online and WARN others. If you want to pay for a service and not
receive it...PICK DIRECTV...if you want a constant headache and always be
"on hold"...PICK DIRECTV If you dont want your kids watching that much
tv...PICK DIRECTV...If you like a big blue box informing you "your playlist
is disconnected" every 2 minutes...PICK DIRECTV
If you want to be in the boat of people with the "same" problem for 6
months with no fix in sight...PICK DIRECTV
The promise on their website is a script not a "promise". If that were true
I would be out the the contract, like requested, without paying you $450! I
feel you breeched the contract and have not fufilled your end...not even
close. But...the little people pay and the suits win! I cannot believe a
"new" customer has had such a horrrible experience with your company is on
the hook for the cancellation fee. Maybe you should pay me the fee and do
me a favor for once! I thought it was cheaper to keep an "old" customer
than to advertise for a "new" customer??? I hope if you have a similar
problem you TELL THE WORLD...warn people not to get involved until this
MAGIC SOFTWARE IS RELEASED! GOOD LUCK TO ALL WHO ARE NEW IN MY SHOES, AND
TO THOSE WHO ARE "OLD" CUSTOMER WHO CANT GET OUT..
Comments:
johnlm
join:2013-04-08
Eldon, MO | Package deals and the referral bonus DirecTV advertises all the time that they offer $10 off your bill if your refer someone else to join them. But, they also pair will all kinds of telecom companies to get customers to join. I referred my mother to DirecTV and since she needed to get a new phone company at her new place, we got her a bundle with Century Link and DirecTV. As we signed her up for the bundle, Century Link informed me that we would have to contact DirecTV to get the referral discount. I spent nearly 30 minutes on the phone with a lady in the Philippines who felt it more important to lecture me on the necessity for my mother to give my account number when she signed up, than to stop for a minute an listen to what I was trying to tell her. It was obvious she had her little flow chart in front of her and was totally unable to deviate from the page she was on. I finally got an answer to have my mother call this special number and have HER give them my account number to get the discount. My mother is 73 years old and, following several strokes, is easily confused and exhausted. There is no way she could handle this on her own. I called my sister, who lives across the street from her, and asked her to call, with my mother there, so she could take care of this. Now, my sister is a 55 year old lawyer who has worked in the office of a Federal Judge for over 30 years. She is a very capable woman. She called me back later that night saying she was giving up. She said she was transferred at least 10 times, and was finally told that, yes, we could do it, but that mom was already getting a $5.00 discount for signing up with a bundle, but that if we wanted the $10.00 off both of our bills (as the referral commercial states) we would have to cancel the original work order and create a new one. My mother was moving into her new place that weekend and the original work order was scheduled for two days before she was going to be in the house. If we canceled now, she wouldn't have tv for about a week. This was unacceptable.
DirecTV gets out of giving the referral bonus by giving you a runaround that no one could possibly stand, and then by making you (working people) change your schedule to accommodate their mismanaged processes. I can't wait for the day when there is true competition between television providers. The public is always taken advantage of because most places only have one cable company, or two lame satellite providers. | |
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Review by liz1983
member for 133 days, 2 visits, last login: 131 days ago
lodged 133 days ago
- Chantilly,Fairfax,VA
- Contract price not specified.
- "The multiroom DVR is REALLY not an option until new software is installed!"
- "I feel ripped off and stuck in a contract with a company who doesnt hold up their end!"
| Pre Sales information:
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(ratings match consensus)
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It all started in August! Hubby LOVES football, we were tired of crappy verizon, so we made the leap and signed up with Directv! Installed without programming remotes but thats ok. Day 2 of having service...no playlist on other tv's??? We have 4 kids and like to record their shows for "tv time". I call about the DVR...no fix. Now we see that the playlist will disappear all together or if it is there it will be from last week (shows we've already deleted will show up and new shows from that day are MIA?) I have reset the box, had directv to my house MANY times and even had a case manager (had a code 47 and 48..had these codes this morning!) STILL NO FIX
November when directv is tired of us calling, assign us a case manager...who should not work in customer service..ever, told me "in 3 weeks OR SO our new SOFTWARE will fix ALL your problems, no you cannot get out of your contract unless you pay $450" So, now its January:) December 4th my tv showed new software BUT I found out this morning that wasnt "THE" software so my problems are still ongoing! So, NOW, JAnuary 8th I still have directv and it still doesnt work BUT IM STILL PAYING BECASUE ITS NOT THEIR FAULT ITS THE SOFTWARE!!!! Isnt that your fault? I feel like I should get an hourly pay because Im always reseting, unhooking or speaking to DIRECTV.
Tv is such a small thing in life and shouldnt be this difficult. I pay you for a SERVICE, YOU PROVIDE ME THAT SERVICE..RIGHT? Not at directv...you pay them and you kinda get service BUT they are working on it so as a paying customer,I WAIT, wait until the engineers release "THE" software. Well Ive been patient since AUGUST and IVE HAD IT.
The manager this morning tried to comfort me in telling me " THIS IS AN ONGOING PROBLEM, YOU ARE NOT 1st PERSON I'VE TALKED TO TODAY WHO HAS THE SAME ISSUE. Thats sad! It sure didnt make me feel better, it made me come online and WARN others. If you want to pay for a service and not receive it...PICK DIRECTV...if you want a constant headache and always be "on hold"...PICK DIRECTV If you dont want your kids watching that much tv...PICK DIRECTV...If you like a big blue box informing you "your playlist is disconnected" every 2 minutes...PICK DIRECTV
If you want to be in the boat of people with the "same" problem for 6 months with no fix in sight...PICK DIRECTV
The promise on their website is a script not a "promise". If that were true I would be out the the contract, like requested, without paying you $450! I feel you breeched the contract and have not fufilled your end...not even close. But...the little people pay and the suits win! I cannot believe a "new" customer has had such a horrrible experience with your company is on the hook for the cancellation fee. Directv should pay me the fee and do me a favor for once! I thought it was cheaper to keep an "old" customer than to advertise for a "new" customer??? I hope if you have a similar problem you TELL THE WORLD...warn people not to get involved until this MAGIC SOFTWARE IS RELEASED! GOOD LUCK TO ALL WHO ARE NEW IN MY SHOES, AND TO THOSE WHO ARE "OLD" CUSTOMER WHO CANT GET OUT..
Comments:
| | Direct TV Sounds so much better than crappy Verizon! | |
| | Reviews:
·DIRECTV
| You CAN get out of the contract! If they are NOT delivering what they promised you, they are in breach of contract, and as such you have a legal right to end that contract WITHOUT any penalties or fees as a result. You have given them MORE THAN ADEQUATE TIME TO RESOLVE THE PROBLEM YOU ARE EXPERIENCING!
Call them back and politely tell them that you wish to cancel because they are in breach of their part of the contact. Also send a snail mail return receipt requested to the executive offices briefly stating what you have communicated here. | |
| | | | | Re: You CAN get out of the contract! Ok for one, the directv promise is that we provide tv programing that is their agreement to all of there customers. If the equipment is faulty yet its a know issue and it be worked on then they do not let you out of the agreement, you agreed to get T.V SERVICES which means u can watch live t.v then they have every right to charge a early cancel fee cause your tv is working and you are getting programing | |
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 154 days ago
- Bingen,Klickitat,WA
- Contract price not specified.
- "nothing"
- "everything"
- "You're insane to sign up with them."
| Pre Sales information:
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I would be embarrassed to put "DIRECTV Customer Service Rep" on my resume.
I've never been late, always paid on time, ideal customer. Despite
that, every time I call I'm hung up on, put on hold and they never
come back and today I was told "sorry it's been a long week" while a
rep was really cranky with me.
What the hell is going on over there? Is this slave labor or
something? I've never so consistently encountered such a miserable
group of people each and every single time I contact DIRECTV with a
simple question like: did you get the extra receiver I sent back to
you? Seriously, it took 20 minutes and one disconnect to get an answer
to that question.
It's bizarre. If there is such a thing as a call center run out of a
prison, this is one of them. I've never longed to speak to a rep in
India before today, but that would be a much more productive
experience for sure. I'll be cancelling and finding a more
professional outfit to do business with. These people are weird. And
mean. You can imagine how this spills over into money management and
billing. Night. Mare.
Beware.
Comments:
Reviews:
·DIRECTV
| You are NOT alone! I'm glad you mentioned this because I too experienced the EXACT same attitude that you have under the same circumstances.
Signed up for 2 yr contract. Used auto pay...fulfilled the contract for the 2 yrs. Called to cancel due to the regular price being way too high for what you get. Transferred to "retention" where the OBNOXIOUS, LOUDMOUTHED, BELIGERENT, customer NO service rep went on about how he INSISTED I tell him what it would take for me to stay before he would cancel my account....Well I told him 25$/mo with current package with NO contract....puts me on hold for 15 minutes and finally returns telling me they can't do that as the market doesn't reflect that kind of price...LOL Again I say cancel for the 10th time!!! Then this asshat yelling says "We will find all your PPVs that you ordered as you don't have a phone line connected to your receiver...CLEARLY THREATENING ME! as if it would intimidate me into renewing because I had "Cheated them"...Well I told that
forking asshole that if he checked I had only ordered ONE PPV the over the entire two years BY ACCIDENT, and had called them IMMEDIATELY after the error to have it removed...
Now that shut that monkey up finally he cancelled the account...without so much as an apology for his OUTRAGEOUS behavior on the phone, I have NEVER encountered such behavior in my over 30 years of dealing with CSRs at ANY OTHER COMPANY!
I was so disgusted that I sent a return receipt requested snail mail to the then CEO a couple of years ago and recounted what happened, I asked him to investigate and get back to me about this abusive behavior....well a couple of weeks later I received the postal slip indicating that DirecTV executive manglement had received the letter, but not ONE word out of them after that.....
I will NEVER subscribe to DirecTV again and I will tell as many other people I know to STAY AWAY FROM THEM.
DIRECTV ARE CROOKS! | |
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1 edit | I concur -- and I work in a cable internet call center I had a similar experience that I haven't had the time to forward the complaint to the higher ups and BBB. We canceled cable TV (I live in an area we don't provide services) to get DirecTV as it would have been cheaper even if I was in full price. The breakdown is:
I called up for some pre-sales question - hung up on while getting some information and the person quickly came from nice to frustrated... I was also ill at the time.
We finally ordered the services as we are moving, only to find out that the CSR didn't include the wireless clients for the Genie. No problem... however they had to do the whole order again, giving us a new account number (makes no sense to me)... which we found out that she also made a mistake (missed our referral). Also we ordered the Fox Sports A La Carte (Channels 621/622) but that somehow was missed... and now to the customer/technical support...
I called technicial support and apparantely they don't know their lineups as they told me 621 and 622 is not available as a separate package/a la carte... but their channel lineup says so otherwise. They were trying to push the full package or drop to the lower teir and get sports because my current plan does not allow to add sports to it.
Also they were trying to make themselves look good for offering me their wireless access point so I can have on-demand for free... however it was already in my order and the tech did not install it/didn't have it with him.
The field tech was nice and did a good job and so far I have had no issues with the service or it's quality (living in Arizona has it's benefits... unless you are in the north  )
Now our move is done... time to rip into a manager about these inconsistencies. If it wasn't for conflict of interest, i would demand the CS Managers job and fix this ugly mess. | |
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 161 days ago
- Hicksville,Nassau,NY
- Contract price not specified.
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)
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payback time for direct tv. a guy named ken called me last week to offer me
a dvr and other stuff he called me at work during the night shift and was
told NO and do not call me again ,well he called back tonight and was not
given a warm welcome , i was up on a ladder and had to stop my crew to deal
with him. he thought it was so funny he blocked his number and called me
three more times . help me fill his calender . i need as many people to
call him at 1 800 375 8211 ex 105 and tell him this is what happens when
you screw with customers . it's MY money and if i chose not to give it to
you . i hold the upper hand, i'm the customer . please call often and every
time you want to vent a little tyvm dno
Comments:
| | | | Re: It isn't they got me with an NFL package I didn't order for an extra 30/month. I told them on the phone to just cancell service. the ass clown told me no ! and hung up. I paid the last bill for the month, they turned off the service, but continued to bill me. again I called and asked where to send equipment to, they said they would not terminate service and charges and LAUGHED and hung up. 3 months later direct TV STOLE $435.38 out of my bank account. I cancelled the bank card and my bank said that direct tv can use the info from the cancelled card and find my wifes card info to continue to charge. I had to close bank account. they are still calling and sending bills for large amounts of money. how can 4 months at $55.00/mo. add up to over $700.00? *this is why you cannot open service without a credit card. * Iwent to AT&T who set up the service and have been hanging around telling people about what they do to you. a few have changed their minds after talking to me, but more needs to be done. I guess it's time to take it to probate court. | |
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| |  Horrible Choice
 Choosing to go with Directv was the worst choice I ever made!!! This is a HORRIBLE company. They continued to add false charges to my account so I closed it. I paid them in full but began receiving calls months later from a collection agency stating I owed for some charge that they could not explain. Take some advice and DO NOT make the same mistake I did. Go with another cable provider. | |
| | | | Re: Horrible Choice Agreed. I cancelled my service while still in contract, I was 11 months into a 2 year contract so I have to pay for 13 months @ 20 USD each. (Please note, all other providers only charge 10 USD). The rep I spoke to during the cancellation also confirmed this period of cancellation. I understood this and accepted it perfectly, even made payments towards the cancellation charge before those charges were posted, but then they have said the charges were for an additional 6 months. After several calls trying to figure why, one rep said it was because my contract was extended when I added an additional receiver (although, I paid for it 99.99 USD) and this had reset my contract. NO ONE and absolutely NO NOTIFICATION that adding additional equipment will result in EXTENSION OF CONTRACT. After continueing to contact them about this, they came to the conclusion that this was a valid charge and that I would be responsible for it. Please take note, before this decision was reached, a manager had authorized a reimbursment for the receiver, and explained the contract was not supposed to have been extended. Unfortunately, no one honored the refund and after several more hours and calls I was left with a charge and warning that if I didnt pay, I would be taken to collections. NEVER AGAIN DIRECT TV. Incompetent personnel which everytime I called gave a different answer, lack of communication (never got called back when I was promised) and most importantly illigal extension of contract as they never asked for my consent to do so! | |
| | | | DTV IS A SATELLITE PROVIDER. NOT A CABLE PROVIDER. | |
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| | Dvr recording They suck !!! Direct tv lie to
Me bottom line they lie to me when I sign up promising record up to 5 programs at the same time , not so only 2 programs at the same time I ask for a change and they say 200$ for a change total rip off | |
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