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Review by pyakit 
Posted: 1.5 years ago
member for 6.4 years, 56 visits, last login: 199 days ago
 Wyoming,Kent,MI
 Business customer
 Contract price not specified.
 "none"
 "slow, dns probs, 3 sec delay before anything happends"
 "worst ever internet. barely better than dial up"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings well below consensus)
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Had a directway dish about 4 foot and 1000$ and then got 3 second pings and the slowest connection ever. Also got capped at 128 k after the first big file i sent or downloaded and the cap would stay for the whole day basically. Worst pos i ever had. Go to microwave its sooooo much better.
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Review by jameswade
Posted: 2.6 years ago
member for 7.9 years, 1852 visits, last login: a few hours ago
Marshall,Madison,NC
Contract price not specified.
"I can move my receiver to wherever I'm living at the time"
"Poor picture quality"
"If you need satellite, try Dish Network"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings well below consensus)
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I have SD only with a DirecTivo. The DirecTivo works pretty well and it records the MPEG transport stream directly from DirecTV rather than converting back to analog as you would have to with a regular Tivo.
My problems with DirecTV:
Picture quality is worse than any other digital service that I've seen.
Atlanta local channels have terrible ghosting in them, worse than rabbit ears! I cannot gett DirecTV to fix this.
DirecTV have taken away channels that I watch and replaced them with shopping or religious channels - or moved them up to the next tier.
We only watch about 15 channels, but we get the baggage (and bill) for hundreds of other channels. Of course, this is a problem with the whole cable industry.
Customer support is terrible, they don't understand their product much of the time.
I have viewed Dish and DirecTV side by side with identical HD monitors, the HD service on Dish is much better.
Bottom line is that I'd switch to Dish HD if they had decent software in their DVRs. Nothing I've seen is as good as Tivo.
Another problem with Dish is that they require you to have your receiver connected to a phone line or they will charge you an extra $5.00/month.
Followup comments:  oregonsand
join:2007-04-12
Lincoln City, OR
1 edit |  DirecTV consumer relations is a nightmare-Please Read
If you have the opportunity, I encourage you to read the actual Emails at »oregonsand.blogspot.com/ as it really sheds a light into the attitude and poor customer relations policies of DirecTV. Long story short-Ms Bitew did anything BUT resolve the issue. Seems Ms. Bitew is under the impression that the treatment I received is "not the norm" for her customer relations. From what I can see from boggs on the internet-I beg to differ. Right or wrong-I encourage you to share your experiences by phoning Ms. Bitew or Emailing either Ms. Bitew or Ellen Filipiak with your concerns. I am concerned that perhaps Ms. Bitew and Ms. Filipiak may not be getting accurate information as to just how bad their customer service is-so I encourage anyone that has had, or is currently experiencing problems, with DirecTV's customer service to give these two executives a clearer picture of just what is happening in this department.
To reach Heywot Bitew: Email:HZBitew@directv.com
To reach Ellen Filipiak, Sr VP of Customer Relations: Email her at: eafilipiak@directv.com
And you may want to send a copy of your EMails to DirecTV's investor relations. Their Email is investorrelations@directv.com | |
| 
john horner
@aol.com
| cannot get ppv133-199 on Sunday | |
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 Review by SteveLV702
Posted: 2.6 years ago
member for 5.5 years, 1346 visits, last login: a few hours ago
Virginia Beach,Virginia Beach City,VA
Contract price not specified.
"The receivers look nice with the rest of my equipment"
"Service doesn't work, dvr dont work"
"Don't purchase unless you like to throw money down the drain."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings below consensus)
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I'm about to cancel my non-working DirectTV service. I'm going back to cable service. My satalite service hasn't worked correctly in over 2 months. The channel you want to watch doesnt work says searching for signatal on satalite in 1 yet every other channel works fine and its sunny and clear outside and nothing blocking the dish. I also have a DVR which thats just rediculous it doesnt record half the stuff I have set to record.. Then the half that does record it doesnt record right... for example my wife has it reset to record Grey's Anatomy on Thursday nights on channel 13 yet this week didnt record at all. The week before it said it recorded but the next day when she went to watch it it was some Clint Eastwood movie on some western channel so didnt even record right channel. I have also the HD Package which tv shows like 15-25 HD Channels but I only get 5 of them.. what up with that.. Their Tech Support is non-existing they just have me reset my receiver.. that dont work.
-------------UPDATE----------------
I have cancelled my Service with DirecTV and switched to Cox Digital Cable and can't be more happier..
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DIRECTV
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