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Review by isp10002 
member for 210 days, 163 visits, last login: a few hours ago
updated 42 days ago
 Burbank,Wayne,OH
 Contract price not specified.  "Great selection of channels, available everywhere" "Bad phone support, losing signal during storms, Overpriced." "Great service, great selection of channels, little hd channels"
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I have had dish since I moved in 7 years ago, and service is great. I have the top 200 package from them and have 2 receivers which are both the vip 722k, my monthly bill from them is about $100 dollars a month which I think is alot just for two receivers. The only time the TV gos out is when there is a bad storm, or if there are a lot of clouds above the satellite dish. I plan on staying with dish in till I move. There block buster and on demand isn't that great really and it costs 6 dollar for a on demand movie which is a bit high really. I have my hd tv connected to the 722k and the picture quality is great. The bad item is you can't connect the second tv through hd, For that you would have to get the hopper, which I'm not going to fish $200 dollars out of my pocket for. I noticed dish does not have alot of hd channels, they are only on the major channels. I have had one incident when we replaced our old standard definition tv to a hd tv, and the remote wouldn't work at all, we called dish and the tech said it's probably a problem with the remote, we argued over the phone about this and the tech would not send out a tech out, so after arguing a I had no choice but to let them ship me the new remotes, it took 2 weeks for the remotes to get to me and guess what the tech was Wrong! We had to use the receiver buttons to navigate through the channels for 2 weeks. So we called them out again and sent them back the remotes, the person on the phone said, they would send a tech out in a few days people (sigh), so a few days later the tech came and moved the antenna around and put some lines on splitters, and that fixed the problem after waiting 3 weeks almost, never listen to those people on the phone, but so far the service from dish has been great. I would recommend dish to people who can't get cable.
Update: I currently pay for top 200 package, Really there is no great selection of channels like cable,and everything is totally over priced, im paying 105$ a month and i just have 2 Receivers!! im paying 10$ for dvrs and 7$ for dvr services, oh and if you upgrade to the hopper you get ripped off even more, if i got the hopper right now id be paying 30$ a month...
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Review by Red_Wings
member for 2 years, 146 visits, last login: 1.1 years ago
updated 1.6 years ago
- Grass Lake,Jackson,MI
- Contract price not specified.
- "Service, availability where cable is not,"
- "Price could be better, less garbage channels, customer support"
- "Left Dish to go to DirecTV"
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We had DishNetwork until we got really mad at their customer support and canceled and went with DirecTV.
Forgot what our monthly price was.
Order and install was speedy and easy.
We got our first DVR from them and loved it.
I forgot what made me so made at their customer support but I remember talking with their manager and her getting real rude with me.
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 mogamer
join:2011-04-20
Royal Oak, MI | Too many garbage channels I still have Dish Network and we really love it. But I agree that they have too much "garbage" programing. I have the 200 package and why do they have so many Spanish language and shopping channels? Dish does have a Spanish language package, why have some of it in the standard packages? I would rather get Science or NatGeo Wild instead. And shopping networks? Do these networks pay Dish to be broadcasted? Because I don't think anyone really wants to pay to receive that stuff. | |
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 Review by p110011
member for 11.4 years, 1840 visits, last login: a few hours ago
lodged 2 years ago
- Oregon City,Clackamas,OR
- Contract price not specified.
- "HD quality, EPG easy"
- "Price keeps going up, STB needs rebooting often."
- "Will look into a better deal after my contract is up."
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Price started at 39.99 for the silver 200/HD w/3 movie chls. & Cinamax for .01 a month for a year. After a year and a half my cost is now 54.99. I have the VIP222 duel tuner that really doesn't do anything special like VOD or record. Every so often the EPG will slow to a crawl, as in I push the guide button and it takes about 5 seconds for the guide to come up on the screen. I have to reboot the STB to get it to respond quickly.
The HD quality looks very nice, and I get HD Theater on channel 5710. It lists as "Test" Not sure if I'm getting this one for free, but it's a good channel.
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 Review by BankerMama
member for 4.2 years, 992 visits, last login: 142 days ago
updated 2.1 years ago
- Brookston,White,IN
- Contract price not specified.
- "Good reliability"
- "Confusing prices"
- "Better than Cable TV"
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I've had Dish Network 15 years or so. They've been pretty reliable for that time. I upgraded about 2 years ago and the install wasn't pleasant. They dish tech (contractor) they sent to set everything up showed up with his kids. They played on my trampoline, drank my sodas, and then had to come into the house because it started raining. Nice huh! The tech tried every short cut in the book, but I wouldn't allow them. First he stated all wiring had to be on outside of house. Not. I went into crawlspace and pulled the wire through for him. Next, he forgot to crimp one of the connections. I noticed this days later when it went out and I inspected the ends. There was more to his install but I won't bore you anymore. The pre sales info lacked info. They offered to buy back a receiver I had and give me a new one with an 18 month contract. I took it only to find out they didn't give me anything. They leased me a receiver for $6 a month. I've been paying it ever since.
The signal doesn't go out often. Only really bad storms. I'm satisfied with the packages and prices. I wish the add-ons were easier to figure out. DVR, Receiver fees are things that confuse me on the website. Maybe it's just me.
Updated 04/15/2011
After 15+ years of service, I have decided to cancel. The price increase was a factor but mostly I am still mad at the way they played switch-a-roo when I signed up for a DVR two years ago. When you mislead your customers, eventually it will cost the company.
I will say that signal was usually good. Programming was lacking and I got tired of watching reruns. Not dishes fault on that one. Price increases became a problem for me. I am now going to try going with just my antenna for the summer. So we'll see how that goes. I need to get out more anyway.
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 Review by jchambers28
member for 6 years, 3169 visits, last login: a few hours ago
updated 3.1 years ago
- Alma,Crawford,AR
- Contract price not specified.
- "lots of HD channels"
- "treat's good paying customers like trash, instead of fixing equipment issues they cancle your service"
- "dont use dish network"
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they canceled my service because I complained too much about equipment issues. Instead of fixing the issues they canceled my service I went back to cox for TV. I may pay more and get less HD channels but I do not have to put with any BS.
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Review by DECJ
member for 4.8 years, 57 visits, last login: 1.6 years ago
lodged 3.2 years ago
- La Sal,San Juan,UT
- Contract price not specified.
- "Initially a good relationship with satisfactory service, equipment, channel selection, and PQ"
- "Took away our local channels & ripped us off for new equipment that didn't work"
- "I would never go back to using Dish Network for any reason"
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When I first got Dish SD in the very remote & rural area we moved to in 1999 (and it was our first foray into satellite), we were very satisfied with the service, equipment, channel selection, and picture quality. However, about 2 years into the relationship, we started losing our local channels for longer and longer periods of time each day and without any notice or information coming from Dish. After a lot of back-and-forth with customer service and tech support, they finally admitted that Dish had elected to go with a new "spot beam" satellite transmission for Utah, and that we resided in a fringe area that would cause our locals to be lost for most if not all of the day. When we wouldn't agree to going with "local" channels from Denver (versus Salt Lake City), they then talked us into going with a larger diameter secondary dish with some special switching box, all of which was supposed to not cost us anything (including installation). When the installer got here, he was a total jerk, was bad-mouthing Dish as a company the whole time, and stated emphatically that he had installed a lot of these secondary dishes and that it never worked to bring in the locals better (and in fact, that it often made the situation worse), and that Dish knew it. Then to add insult to injury, he had an invoice for over $300 in parts and labor for the new installation. We paid it under protest, and when I called customer support, I got the total run-around with no acknowledgment that they had previously told me that there would be no charge. The final insult was that there was absolutely no improvement in receiving our local channels.
Since DirecTV had also come to our area (and offered our locals with no problems), we switched at that point and were very happy with DirecTV's SD service. Dish tried to get us back many times over the next couple of years, however, this was still at a time where they couldn't truly deliver local programming to our area. Since then, Dish resolved the locals issue, but I would never go back to them, especially after being ripped-off for over $300 for a bogus solution that they in fact knew was no solution at all.
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Review by zeke56
member for 4.1 years, 31 visits, last login: 321 days ago
updated 3.2 years ago
- Naperville,Dupage,IL
- Contract price not specified.
- "inexpensive"
- "poor channel selection"
- "Not a good value for most people"
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With the alternate sources of video entertainment currently available, we watch much less "TV" these days. The exception is sporting events, most of which aren't available anywhere but satellite or cable. Our criterion for choosing a TV provider therefore boiled down to which one provided a good selection of the ESPN channels plus Comcast Sportsnet at the lowest cost (after the promotional period). By that standard, Dish Network's America's Top 120 package is a good value. However, if overall channel selection is important to you, as I would guess it is for most people, it is very poor. Dish claims that this package includes over 120 channels, but that total includes about 20 audio-only channels. It also includes 18 shopping channels. Just a couple of the channels we became used to that aren't included in Dish's service are the Science channel and Animal Planet. The HD coverage of local channels is also poor. Only about 1/2 of the included local channels are provided in HD. For example, our local PBS station is not provided in HD, nor is WCIU in Chicago, which broadcasts a lot of Bulls, Cubs, and Sox games. Dish also lists Comcast Sportsnet as an HD channel, but only games (and I'm not sure if it's all of them) are shown in HD. The other 95% of the programming is only in standard def.
Time will tell whether we have actually been weaned from traditional TV enough to live without the many channels that Dish does not provide, but after a month or so, I would say I probably would not make the decision to go with Dish again.
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Review by spamsnare
member for 3.6 years, 0 visits, last login: 3.6 years ago
updated 3.6 years ago
- Marietta,Cobb,GA
- Contract price not specified.
- "They are desperate to keep their customers"
- "They need to be desperate to keep their customers"
- "They'll only act to separate you from your money"
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Service dropped every time it rained. DVR that wants to record adult programs on 2nd tuner in daughter's room--and that crashed receiver when stopped. A movie recorded in 23 one minute segments. Screens are oriented toward making it too easy for anyone in household to order pay services or upgrades. Too many problems to list. Certainly not TIVO quality. Using their latest receivers too.
I wanted to cancel immediately at install, three days into service, and then 13 days into service. Customer service did anything to try to make right and said I had 30 days to try service and cancel without cost. On day 26 I canceled. They claimed they never had a 30 day period to cancel and insist on charging me $360 early termination fee. Quite simply, they lied, they didn't keep the phone recordings, they claim they aren't even capable of contacting the representatives by the codes they had given as contacts.
Calls get transferred from one person to the next and nobody is capable of terminating the contract. They are a desperate company with inferior technology that will do whatever they can to make a buck and that doesn't deserve to remain in business. Don't give them your business. Look at U-Verse if you can, or else Comcast with TIVO series 3. If you do go with Dish then do it with them directly instead of through one of their resellers. The resellers just add unnecessary costs and terms.
A lawyer may contact me for action against Dish Network. I expected to be able to terminate the contract within 30 days without cost as I was assured multiple times. Also please contact me if you were told of a 30 day period.
Paul Baumann
Marietta, GA
spamsnare@gmail.com
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 Review by Bye
member for 11.4 years, 117 visits, last login: 3.4 years ago
updated 4.3 years ago
- White Salmon,Klickitat,WA
- Contract price not specified.
- "Can't Say"
- "Customer Service"
- "Way To Lose A Good Customer"
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Today I signed up for Dish Network via their website. I wanted a no commitment plan where I pay $99 installation fee and $29.99 monthly charge with my credit card. Shortly after I signed up, a Dish Network sales rep called me to tell me my credit was not good enough for the plan. However, there was a plan identical to what I wanted, but at higher cost.
Let's see; my credit rating(about 800), was not good enough to cover a no contract deal; total financial commitment: $99, which was being paid for with a credit card with a $17,000 spending limit. Since there was no commitment, the "liability" for Dish Networks was $29.99 a month, auto pay with my credit card. I offered to pay a year in advance(with my credit card), they refused.
Even though Dish is not going to provide service, they have told me they are going to keep my social security number and credit card number on file. WHY?
Dish Network = BAIT AND SWITCH
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Review by Equalizer
member for 4.3 years, 8 visits, last login: 55 days ago
lodged 4.3 years ago
- Alpharetta,Fulton,GA
- Contract price not specified.
- "Great selection of channels"
- "Terrible reception during bad weather; horrible customer service (outsourced to India)"
- "Go to DirectTV if you need satellite"
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I had the full HD DVR and a "bronze" channel selection (no premium movie channels); we had no home phone line so we could not use any on-demand features, so I can't comment on those. Anytime it so much as rained, we would have signal problems. It may go out for only a couple of seconds, but it was still annoying, especially when watching a movie. The hard drive inside the DVR was also unreliable and would need to be reset constantly, and would often malfunction. The Indian tech support was the most annoying, as they simply couldn't understand my problems. They sent me an extra HD DVR and billed my account when all I wanted was to replace my existing one! I will admit, I really miss the Monster and Kung-Fu channels, but those are not worth the hassle. My friend in Vegas has DishNetwork and loves it; obviously, he has less weather issues.
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