how-to block ads
|
Review by whamel  - Location: Hinsdale,Dupage,IL
- Cost: $275 per month (12 month contract)
- Install: about 3 days
Good "Dedicated bonded pair VDSL2, GREAT TV, Handles heavy load..."
Bad "Had rewiring with CAT 5e, Unstable pings/high latency/routing issues"
Overall "Rewiring solved a lot of problems, overall when you bundle all 3, U-Verse is NOW well worth it!"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
AT&T U-verse TV U450
AT&T U-verse High Speed Internet Power (45Mbps/6Mbps)
AT&T U-verse Voice Unlimited
Installed all CAT5e wiring with jacks to each STB. RG installed now is the Motorola NVG258. Excellent TV reliability.
Have had U-Verse since 2008. GLAD they finally upgraded the speed tiers using pair bonding...
See my install notes, photos, etc here:
»45 meg tier available in CHICAGO...AFTER INSTALL NOTES, etc
Attachments:
member for 11.4 years, 2074 visits, last login: 3 days ago
updated 5 days ago
Comments:
| Review by joebob2000 - Location: Hilliard,Franklin,OH
- Cost: $48 per month
- Install: about 5 days
Good "Very reliable in my area, had no sustained outages and no hardware failures in 5 years"
Bad "Expensive service, low quality bundled wifi router"
Overall "Good choice for reliable connection, but if really high speed is needed be prepared to pay a lot"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
I had Uverse for about 5 years, since right around when it was first offered in the area. In that time, the connection quality has been flawless. For $48 a month you only get 6/1 service though, which is painfully slow/costly compared to cable providers. Netflix streaming during peak times was poor (possibly due to the Netflix side more so than the ATT side), and aside from that the day to day usage was very fast and always reliable. The RG modem/router was reliable but antiquated, and there are no options to BYO modem or even downgrade it and BYO router (you can install your own router, but you need to go to lengths to deactivate the features on theirs and set it up for pass-through in order for it to all work right).
Fair warning: reviewer joined this month
lodged 8 days ago
Comments:
 | | Service difficult - Quality and speed for price is terrible I've had u-verse for several years and every year the speed and quality of the service has gotten worse. When trying to get anyone on the phone to investigate you get the lovely menu options and get stuck in some stupid loop. When you finally get in cue to actually talk to someone they continue to pass you back and forth to people that cannot or will not help you.
When you get technical support on the line they say they are going to call you back and then they never do. I am already shopping for a new internet service provider. Should not have to pay $50 a month for crap. | |
|
| |
| Review by mbellaire - Location: Canton,Wayne,MI
- Cost Contract price not specified.
Good "Stable line"
Bad "Need to call periodically to get a better price"
Overall "Very reliable internet connection"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings above consensus)
|
Had an AT&T DSL line for many years, and finally switched to AT&T U-verse a few years ago. I am internet only and so far the line reliability has been spectacular, with no slowdowns during the evening.
The move from DSL to U-verse was painless, AT&T sent a 2Wire 3600 (self-install) and I connected it on the appointed day and everything came up fine (this device isn't well regarded, but so far mine has been working just fine).
member for 5.8 years, 185 visits, last login: 10 days ago
lodged 10 days ago
Comments:
| Review by owine - Location: Chicago,Cook,IL
- Cost: $45 per month (12 month contract)
- Install: about 21 days
Good "Stable connection, easy install process"
Bad "Poor speed choices"
Overall "It's the best option in my building, but it could be way worse"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
I live in a high rise condo building so I had the following options for wired internet service in the building:
1) "Cable" internet from the DirecTV reseller contracted with the building ($50 for 6MB down)
2) AT&T U-verse ADSL2+ (video is exclusive to the DirecTV reseller so no VDSL)
It was a no-brainer choice. Coming from RCN, it was an adjustment to have only 18MB down instead of 75MB, but for my usage (moderate streaming and downloading) it has been passable.
The installer did a very thorough job and actually corrected some incorrect wiring in the apartment. I have no complaints at all about the connection reliability. I do wish, however, that all phone jacks in my apartment were live for U-verse instead of just the initial one. Luckily, the data cable is long enough that I can move the modem to a more convenient location. I run my own router inside of the AT&T RG (NVG510) with IP-Passthrough and it works flawlessly. I have just configured router to use AT&T native 6rd as well for IPv6 service.
Overall, I would have never thought I'd be a satisfied AT&T customer, but I am. Hopefully, higher speeds will be available at some point.
member for 11.1 years, 2373 visits, last login: a few hours ago
lodged 11 days ago
Comments:
| Review by sloe - Location: San Antonio,Bexar,TX
- Cost: $94 per month (12 month contract)
- Install: about 27 days
Good "no longer dealing with Time Warner Cable. HD Picture is much better, and more HD streams to record."
Bad "NVG589 modem is rebooting at random times, usually when TV is being watched by people who think it's my fault and I get yelled @"
Overall "Cheaper than cable, better picture quality, not quite fast enough"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
My Other Reviews ·ooma
|
The install day got pushed back twice, a total of three weeks past the original install date. Turns out they had to have linemen out here twice to fix the lines before the premise tech could hook me up. The PT was a subcontractor for AT&T, and knew his stuff. He was very courteous and took the time to explain things I was fuzzy on - he understood that I was a network engineer myself, and was able to speak on my level.
As mentioned, I have the 18/1.5 tier, Power Plus I think. I have an NVG589 modem, and a VIP1215 STB. The modem is flaky, the STB is worlds ahead of the Samsung from TWC that it replaced.
I'm still currently fighting some line problems (which the fellas here in the Direct forum haven't addressed yet) which could be the problem with the modem. Once the lines can get cleaned up, I should be good to go for 24/3, even though I'm 4300' from the VRAD.
member for 5.9 years, 104 visits, last login: a few minutes ago
lodged 16 days ago
Comments:
 DavidPremium,VIP
join:2002-05-30
Granite City, IL
kudos:84 | I sent this on As of this message my contacts in san antonio, tx have it. They should be in touch no later than 24-72 hours. They may be in touch by end of business today, or no later than monday at most. | |
|
| |
| Review by dcolanduno - Location: Roswell,Fulton,GA
- Cost: $75 per month (12 month contract)
- Install: about 6 days
Good "Solid connection, gives speeds quite close to advertised."
Overall "We upgraded from the old AT&T DSL to U-Verse DSL, the price and speed difference were worth it."
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
When we added a couple new mobile phones to our old Fast Access DSL line, the person helping us at the AT&T store let us know that our old DSL connection we had been using for almost 10 years was using a package which was old, and expensive compared to the newer, faster U-Verse DSL system.
She was correct.
member for 5.8 years, 62 visits, last login: 13 days ago
lodged 20 days ago
Comments:
| Review by mshoemaker3 - Location: Lees Summit,Jackson,MO
- Cost: $140 per month
- Install: about 5 days
Good "Crystal Clear, Set up DVR Recording remotely online or using my iPhone!! MANY HD channels...keeps getting better!!!"
Overall "Considering U-Verse is still a work in progress...AWESOME!!"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings above consensus)
|
Ordered U-verse u400 w Elite HSI
No Problems with installation, very professional and courteous technicians.
Internet speed is nearly the advertised speed, up and down...
Have upgraded to U450 and MaxPlus and still VERY HAPPY with U-Verse!
I have always wondered how many of the issues posted here are self inflicted...
member for 11.7 years, 2226 visits, last login: a few hours ago
updated 21 days ago
Comments:
| Review by trix - Location: Columbus,Franklin,OH
- Cost: $66 per month
- Install: about 3 days
Good "The connection has been stable, web browsing 'feels' fast, attain advertised speeds at all times of the day and night."
Bad "AT&T supplied hardware is subpar. Limiting NAT connections to a session limit of 1024. Value is lost without intro price. Caps."
Overall "Good reliable, expensive service. Be aware you agree to a 250GB cap, and the modem is subpar. Speeds are as advertised."
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
I purchased U-Verse 24/3 service in June 2012. I received an introductory rate of 43 bucks. This was a fair price for the speeds. 24/3 is not slow, but it isn't as fast as some of my areas competitors (TWC, WOW). The initial install was easy, worked decently well for the first day.
I was given the PACE 3800 gateway. The day after install, the connection dropped. It eventually resumed with no issue. I contacted AT&T VIP support, a tech was sent out. He analyzed the line, fiddled with some wires outside of my apartment complex, replaced my RJ11 phone cable, and swapped my gateway / modem with the 3801. Since then, no issues.
The gateway itself is pretty standard. 802.11G. I used DMZPlus mode with a 802.11n AP. My biggest complain with this device is the NAT table limit. I usually do not run into an issue, but with a LAN party, all of our connections dropped consistently. I noticed in the NAT diagnostics on the gateway that 0/1024 sessions were available. Writing this review, I have 876 available, that is more than reasonable.
current secs since boot: 2079075
session table 876/1024 available, 10/512 used in inbound sessions:
sess[461560]: bkt 0, flags: 0x3b6001e0, proto: 47, cnt: 39119
I had successfully hosted LAN parties with a traditional cable modem/separate router setup.
I continue to worry about the 250GB cap that I 'agreed' to upon signing up for this service. I am sure I do not hit this cap every month. I do frequent MSDN (I do some development), Steam, Origin, Netflix, Amazon Instant video, upload high resolution pictures to Flickr, and most importantly, I subscribe to Crashplan cloud backup. I am 100% certain the past few months, I have exceeded the 250GB cap. This is not enforced as of 9/9/2013. If this becomes enforced, I have non capped ISP options, which I will move to immediately.
As of 9/9/2013, I am awaiting install of the 46/6 power tier. I received a promotional rate which was competitive with the 50/5 rare offered by W.O.W. This will be a new location (retaining service after a move). The new modem seems to be vastly improved based on other member reviews. I will write about my pair bonded install. I hope it goes well ... it better.
member for 1.3 years, 21 visits, last login: 2 days ago
updated 25 days ago
Comments:
| | Please do! Please post about your 45/6 install, I want to get it, but I am wary about a 99 dollar install fee. I'm not sure exactly what will be swapped out. | |
| |  trparkyApple... YUMPremium,MVM
join:2000-05-24
Cleveland, OH
kudos:2 | Re: Please do! The gateway is swapped out for a new Motorola NVG589 gateway, a second line is ran from the poll or pedestal, and a pair-bonded setup is created.
--
Tom
Tom's Tech Blog | |
|
| |
| Review by rulds - Location: San Marcos,San Diego,CA
- Cost: $24 per month (12 month contract)
- Install: about 3 days
 AT&T
Good "They are working with us, sort of"
Bad "1.5 MB service that sucks for the price we pay"
Overall "Cox, HEY Cox when are you going to grow a pair here?"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
My mom likes NETFLIX.
She called the and said she is getting ripped off. They told me that they did not have any ports. She calls again while I was out getting KFC and low and behold we got 3MB connection. Worked for maybe 3 hours then started buffering again.
I did a speed test and get 3MB/768. Did a ping test and barley got 1.5..
Resetting the modem does nothing.
I did see a diagnostic page saying something about IPDSLAM.. IF I AM CORRECT they do have full U verse in this are but shoving her with a sucky 1.5 line.
We just would like some answers.
9/7/2013
Well after the long dreaded ordeal with Cox and most know what I am talking about Cox decided to refuse
The right to do business with me and ultimately closed my account.. Yes I will own up And say I did get mad
And said some profanity.. They took it as harassment and vexing. So they shut me down. Well att does not do that and I got mad with att as well but they Understood. Well back with att a smooth transition I got 6mb 1.5 up I am happy its all we need for now.
9/9/2013
Lets color the confused a bit so he can understand. We had AT&T that would not give us 6 Mbps if you can enjoy reading the Whole review. Cox gain access to serve the building we canceld AT&T and went Cox. We had issues with there video service and some other issues with telephone. We rarely had issues with there Internet. So I called hem to complain they said that I was complaining about nothing to find out they did have a issue here they fixed. Then we had the issue again we called. We got a certified letter in the mail stating there not going to roll any more techs out here.
They fixed the secound issue with there whole home box. Then yet again we had a box the overheated and would not operate. The said they were going to send a tech well guess what the tech got canceled and I got another certified letter saying my service will be interrupted forever they no longer want business with me.
Calling the CPUC and local regulators got me no where.
We went back to AT&T with basically all accept for TV. We have had no issues with speed or otherwise. The only issue was billing which is getting resolved. See AT&T can hear your complaint but cox since its a private company only wants people that do not complain and pay for there services. Please see my other post please. I just updated the ratings for AT&T as of current.
member for 2.1 years, 32 visits, last login: 22 days ago
updated 25 days ago
Comments:
| | Worst service for tv AT&T is by far the WORST service I've ever watched tv on!!! It skips, lags, shuts off, etc. I've never had such problems with a tv service provider. I will never recommend this service to anyone. | |
| | | lol wait you expect 1.5MS latency? lol.
Even with fios directly coming from ONT to router I never got 1.5MS ping lowest I got was 4MS. | |
| DavidPremium,VIP
join:2002-05-30
Granite City, IL
kudos:84 | Color me confused? if I read the top part reads about 1/2 mix cox, and 1/2 mix uverse, bottom 1/2 reads the uverse is going good.
Am I missing something or is there still a problem?
Here to help if we can. | |
|
| |
| Review by GSTEXEC1 - Location: Fort Pierce,Saint Lucie,FL
- Cost: $165 per month
- Install: about 3 days
Good "Only took 3 days after the 3rd try"
Bad "Took ATT 3 trips to get assigned to correct phone line"
Overall "Very Pleased with service"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings above consensus)
|
4/23/10 3rd order for U-Verse. 2 previous both the outside tech and the inside tech showed to fine that the U-Verse was replacing a pots line and the order was putting it on a line that I wanted to keep as a pots line. They forced it through on the 3rd order and had the service installed and running in about 2.5 hrs. That time included installing wiring to rg and back to nid and new coax cable to 4 tv's. I have tv, internet 24/3 and telephone. I can tell you that i'm pleased with all of the services and have had no problems. I would recommend this service to anyone over Comcast.
******UPDATE****** 9/7/13 Still have one line of U-Verse with U450 tv, 12M internet and 1 phone line and have not had any problems. In this area would recommed over Comcast. I also have a second pair bonded U-Verse line with 45/5 internet and 2 phone lines. I really appreciate the higher speed that stays at 46 to 47 m down and 5.5 m up. Would highly recommed the new power speed tier from AT&T. The gateway had to be replaced for the pair bonded install to a Motorola NV589 I do not see any much info from this gateway but has worked flawlessly it has wireless n and gig ethernet ports.
member for 8.9 years, 156 visits, last login: 5 days ago
updated 28 days ago
Comments:
|
|
·
·
