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 Review by Nuckfuts 
member for 8.5 years, 778 visits, last login: a few hours ago
updated 2 days ago
 Joliet,Will,IL
 $94 per month "Total Home DVR, good internet speeds, wireless RG, service is always up, no downtime." "HD picture quality, internet caps, limited available HD streams, small HDD in DVR. Got rid of U-verse TV on 5/21/2011." "Internet is always up and voice works well. TV HDPQ and limited HD streams is the main reason I dropped the service."
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
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Value for money:
(ratings match consensus)
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U-Verse was installed on 6/30/2008. U200 with HD and 6/1 internet. Kept the POTS line for awhile. Initially install was suppose to be on 6/3/2008. Prem tech came out then went to the VRAD only to come back and tell me it is not available yet even though they called me and said it was. Customer service was clueless. I was pissed. My brother-in-law is a CO Tech for AT&T. I immediately called him and he got a manager to call me with all the apologies and explanations as to why it is not up. Seems engineering and CS do not communicate so XBOX and VRAD were not wired yet, just the VRAD was active. So to start my first U-Verse experience was not so good. Just a note, if you ever have issues contact Tier 2 here, they are excellent at getting you taken care of. I will start with the TV first, then internet, and then VOIP which I just got last year. Also, 1000' from the VRAD and currently on the 32/5 profile with 1SD/3HD, 24/3 internet, and unlimited VOIP. Live in a newer subdivision with underground utilities and newer copper. My max sync in the RG is around 60,000.
1. IPTV - Just ordered DirecTV on 5/14/2011. I cannot stand watching U-verse over-compressed crappy HD PQ anymore. I refuse to pay for it and will be cancelling it on 5/21/11 when DirecTV is installed. I liked the whole home DVR but everyone is going with that now. I would not recommend U-verse HD to anyone. I am 900' feet from the VRAD and no line issues.
2. Internet- I am currently on the 18/1.5 package. I never had any problems with this service except an RG swap and new homerun last year and I am a loyal AT&T internet customer but that might change in the future due to the caps. I am a gamer and play mostly on Xbox LIVE and host full rooms with no issues and everyone loves the connection and to be honest I really did not get too much higher ping times when I switched. I had DSL prior which was 6/768 profile and my pings where normally on first hop 15-19ms. U-Verse first hops are around 19-28ms. I have had internet with AT&T since 2002 in the SBC days and started with the 384/128 package and never had issues, downtimes, etc. This is AT&T's strong point for me. My internet has always been excellent. It does also always help to have a family member keeping an on on my line all the time too!!!
3. VOIP - I had it activated in July of '09. On the unlimited plan for $33/month. Has been down twice for very short periods due to outages according to AT&T. It had alot of background noise at first but is pretty clear now. Works as intended and is cheaper than POTS. That is the plus for me. I do not use the phone too much but the wife has family down south so no more long distance bills!!! Overall I would say I am satisfied with the VOIP.
So in conclusion, I am pretty happy with my service and price. I am not a big fan of the heavily compressed HD and limited streams so if I had to rate U-verse out of 10 I would give it an 4. Why you say? Because of their HD feed, limited streams, only 1 DVR, and not up to par Tier 1 customer service and possible bandwidth caps. Thanks for stopping by.....
Comments:
 | |  U-Verse Net
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| | NuckfutsPremium
join:2003-10-18
Joliet, IL | Re: U-Verse Net You get 3 warnings before you are charged and it is like 20 cents/GB for the overage. I do not like it but in my household luckily we do not exceed the amount monthly. My only other choice is Comcast so I am kinda screwed. | |
| | |  Xizer
join:2004-02-05
New York, NY | Re: U-Verse Net That's dumb to have 24/3 if you can't even use it.
Netflix's 1080p HD streaming, 1080p YouTube videos, and Xbox Live will all work fine on a 6/1 Mbps connection. AT&T's 24 Mbps package is no longer worth it. | |
| | | | NuckfutsPremium
join:2003-10-18
Joliet, IL Reviews:
 ·AT&T U-Verse
 ·DIRECTV
| Re: U-Verse Net I know but I do not stream Netflix anymore, hardly use YouTube. I keep the 24/3 because I host games on Xbox Live on COD, etc. and I want the highest upload for that reason. I have had all of AT&T's speed packages and this one fits the bill. Comcast is my only other choice and their 20/2 costs more here than AT&T's 24/3. Upload is all I need. I wish they made all their speed tiers with 3mbps upload.
Plus with the wife and her laptop, kid with I-pod, and I know someday he will want to play on LIVE so I am all good on speed. I know we will never exceed 250GB but I still think the caps are dumb. | |
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| | Run! Don't walk from AT&T!!! Being able to record four shows at once is NOT worth dealing with a company with so many people that give different answers every time you call.
I had ATT Uverse, DSL, and phone for a year, then moved. I was told service could not be moved that I would have to cancel service at the original address and open a new account at the new address. So I did, only to learn a new policy said that all new accounts MUST have auto pay. Still okay. I can live with that, too.
But when I was told that my bill would be $145.00 plus "taxes and surcharges", and my first bill is $300.59. That was it for me.
When I tell you I made close to four dozen calls to straighten out the old account/new account fiasco, believe me when I say, that is NOT an overstatement!!
For your own good, and sanity, find another carrier. Anyone, and I mean ANYONE is better then AT&T!!! | |
| | NuckfutsPremium
join:2003-10-18
Joliet, IL Reviews:
·AT&T U-Verse
·DIRECTV
| Re: Run! Don't walk from AT&T!!! When I moved I did not have to use Auto-pay?? You were lied to. No company forces you to use Auto-pay. I do not call them. I only talk to Tier 2 techs here on this site and get good results. I never had any problems with my account when I moved. My only other provider in my area for internet is Comcast and no way in hell am I going to them. They are horrible. Just because you had a bad experience does not mean everyone does. I have been using AT&T since 2002 and the only problem I had was with their TV. Now it is gone. My internet has always been reliable along with the Voice. | |
| | | | I am with you, the customer service is horrible. I am on the phone with them everyday trying to get my services working correctly and it does no good. The internet is slow and every time I get on the cable freezes. I also had to enroll in autopay. I am going to give them one more chance to fix it than I am going to cancel my service. I have already talked alot of people out of getting it and was going to try and get it at my 5 shops but the service is just plain crap. | |
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| |  runu from at&t uverse
Be careful if you ate considering u verse
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| | NuckfutsPremium
join:2003-10-18
Joliet, IL | Re: runu from at&t uverse Like I have stated many times I have never had this issue and I DO NOT USE TIER 1 SUPPORT. They have never screwed me on my bill or on my service except for the initial U-verse installation. Just because some have issues does not mean all do. | |
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| | run from at&t uverse
Be careful if you ate considering u verse
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| | | inability to get U-verse Originally I had AT&T phone and internet service. Received a notice that U-verse was in my area, arranged installation, something knocked my phone and internet for over a week. Long story short attempted to get U-verse on 5 different occasions all met with negative results. I guess after having one or more AT&T accounts and services for over 30 years I'm not valued as a customer. Now I'm with comcast it sucks but what can I do. | |
| | | Terrible company
Come March and it is still not corrected so I called again, was told they would start An investation and to keep service i would have to pay almost $200 over what i was supposed to and it would be credited back. Which i regretfully paid.
Now May And no corrections have been made and again they need to do another investigation. I have spent about 10 hours on the phone with many agents, I have been hung up on at least 6 times. They have confirmed there investigation showed that I have not receive the promotional rates that I should have. Yet they want me to pay the $400 due for the extra charges over my ordered rates, which they then say they will credit me back. How does that work, you screw up my account and you make me pay for it? I think not. Even The billing Manager said he was unable to correct The Account. As of now I don't even owe a full month of service. TERRIBLE! Avoid like the plague. I oversee Service Providers and the customer service they provide and I have heard some terrible stories. This Company tops the cake!  | |
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Review by dragonman300
member for 1.2 years, 155 visits, last login: a few hours ago
lodged 3 days ago
- Anaheim,Orange,CA
- Contract price not specified.
 about 7 days- "stable internet"
- "2Wire 3600 is huge POS and wont get along with two xbox 360"
- "Uverse is cheaper alternative to some local cable companies"
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Year FEB 2010-I submitted my Uverse internet review after I joined Time Warner
We used to have trusty att dsl line with Speedstream modem and Linksys wrt54g. When Speedstream modem died and we called at&t for replacement modem. At&t pressured us to switch to Uverse VDSL2 internet for free modem and higher speed for same price. It was Uverse internet Elite. We have to wait for a week for install date to be completed. At&t mailed me a 2Wire 3600 gateway and boy I hate this! It was so huge and it had no wireless N. I wished I could use my trusty linksys. Also, I noticed my ping time increased. About 60ms and with two xbox running Live, it more than 80ms. Okay... but not acceptable for online shooters and COD. Less than a year, at&t introduced data cap. I dropped at&t immediately and join Time Warner Cable.
Comments:
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Review by pbnet
member for 10.5 years, 57 visits, last login: 7 days ago
lodged 7 days ago
- Sacramento,Sacramento,CA
- $119 per month
- about 7 days
- "tv quality,and internet speed.wireless set top boxes.hddvr."
- "nothing yet"
- "direct tv and dsl costing 200 plus per month.dsl 1536/384.same tv with same package plus 12meg/1.5meg for just over half the cos"
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checked out comcast but they were too expensive.tried to lower direct tv bill after having service for 3 years,but couldn't get it done.they have the worst hddvr remote.
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| | U-Verse 450 U verse 450 is the top tier plan for At&t Tv service. I have two receivers in my home and the main DVR receiver is located in my bedroom because At&t tv services also runs through the telephone jack. The wireless receiver in my living room is where i watch tv the most. I just Had DVR problems with the wireless receiver in which i called tech support for them to tell me i have a defective device. This would be my third wireless receiver in three months. The internet is fine but as far as the tv services i would strongly recommend someone else | |
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Review by maurok
member for 1.5 years, 2 visits, last login: 38 days ago
lodged 38 days ago
- Clemmons,Forsyth,NC
- $170 per month
- (12 month contract)
- about 5 days
- "Service, speed, offerings, reliability"
- "Tech support, reliance on their networking equipment."
- "Not the service for noobs or your grandparents. A basic networking knowledge is useful"
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If they could provide tech support better than "Is it plugged in?" and have some flexible equipment, including having the option to connect your own router without a massive headache, it would be awesome.
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 Review by trouard
member for 11.7 years, 371 visits, last login: 4 days ago
updated 47 days ago
- Baton Rouge,East Baton Rouge,LA
- $48 per month
- about 5 days
- "Constantly up, d/load speed real good, support-fine for me & email good with Outlook!"
- "First line techs not the best, go above them and it's pretty good"
- "Very Happy"
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Was always with AT&T, but regular DSL at only 1500 mbps. Went to 3000 mbps and not much change. When I changed to U-verse phone and internet I was in high cotton and not that expensive. On fiber I ordered 12000 at $40 and was pleasantly pleased. After tech came out and put in the 2Wire router/modem I self installed the rest and everything has been fine ever since. Very few if any problems. Oh the first tech that install equipment forgot about my alarm system and I had to get them back to reroute thier wire, but have been sailing ever since while running Windows 7 64 bit and Outlook 2010 and now I bumped up to the next speed for no extra money for 3 months, 18000 mbps and still 1500 mbps and it screams. I guess the business speed is AWESOME!! The upload speed ain't nothing to write home about, but my download speed is around 1.4Gbps and that ain't nothing to sneeze at.
Comments:
emkay
join:2012-02-15
Pompano Beach, FL | 89$ Uverse plan I am planning to take a new connection and thinking about the 89$pm U verse plan. Anyone using it yet? | |
| | | | Re: 89$ Uverse plan The TV and DSL are Ok, I still have problem with the phone. It was cut off twice but the main problem with u-verse is customer services, horrible beyond you can imagine. | |
| | | | I just cancled my service with them. I have had crappy service from the very beginning. The cable pixelates and freezes up and none of the 4 techs who came to my home were able to fix it. I requested a refund on my bill which they said would take up to 2 months. 2 months later my bill went UP $50!!! I would reccomend looking elsewhere. When I called to cancle my service they only offered $14 off my bill. They couldn't care less if their customers are happy. Seriously, TERRIBLE service!! | |
| | Mickanik
join:2006-09-07
Fort Lauderdale, FL | Just had the $89 Uverse package installed. Both Line installer and hardware/inside wire installer were excellent, knowledgeable, and the whole job took about 2.5 hours. The line installer showed up first as scheduled in the morning. He installed a new box for copper connections to house, and helped me to identify old phone wires, and various cable TV and satelite cables no longer connected so I can remove. Inside installer showed up as the outside installer finished and tested various coax lines previously installed for cable/satelite TV (DirectTV lines). These existing cable runs conformed to spec and location for new at&t Uverse equipment. Installation hardware included a Uverse set-top-box (STB), a 2Wire VDSL residential gateway (RG) with wireless and 4 wired ports, and a Belkin battery backup/power supply for the RG.
TV picture quality on older 780p DLP TV was great, and although the $89 package is very basic for channel selection, I cannot justify any of the bigger packages.
Internet speeds were right on spec with 32342 kbs down and 5040 kbs up, at about 9 a.m. | |
| | Reviews:
·AT&T U-Verse
| If you don't use your connection alot, I guess. Don't use them for TV... horrible.
AT&T will be taking new counter-measures in the summer 2012 to those who download frequently on their connection. I have multiple people who use the internet which may be a bit of a problem. | |
| | | | I have had U-Verse service since it was originally offered many years ago. I started out with the basic service and over the years have upgraded to U-450, Elite Internet as well as the Voice service. I'm not saying thee have never been bumps in the road. When you are dealing with technology that changes as quickly as these services do - there will be some problems from time to time. However, whenever I have had any problems, I have had nothing but GREAT customer service from this provider. Prior to U-Verse, I have had Time Warner (not as many features/capabilities and terrible customer service) and DISH (HD quality not as good, limited capabilities - and just hate having a satellite dish on top of my house.) I have been very happy with this provider, and while I pay a premium to get the top programming they offer - when I calculated what it would cost me to go to another provider (after their origial "deal" expires) - I am paying approximately the same - and have better programming options. Maybe I am the exception, but I really think that as consumers, you have to read "the fine print", understand that a lot of the "fees, etc." that are added to your bill are not controlled by the provider, but by the government; and make an informed choice when selecting this service. Technology is always changing. The hardware you are originally provided will eventually need to be upgraded - and I have found U-Verse very accomodating to take care of any issues I have ever had over the years. I'm no fan of big business and am always be on the lookout for a better deal from the competition; but so far - when I've taken the time to look at all the other offers in depth - I've decided to keep U-Verse. I'm a happy customer. | |
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Reviews:
 ·magicjack.com
3 edits |  ATT Uverse Works Great..so far
it increases to 48$. advertized speed is 'upto 18 megs, it stays around 15.30 down and .95 up. also Paid up-front for the gateway-100$.. no cap..no contract. ATT works much better (and more Megs for the price)than the 1.5 meg Metrocast cable , which is 35.95$ a month (went up again). ATT seems to download Faster with bigger files ? The Tech guy did Good work and fast..self-install was easy on my part. Very Happy with the ATT Uverse internet, so far.
»www.speedtest.net/result/1775277618.png
»testmy.net/BVe5Z0b.png
»www.speedguide.net/speedtest/res···=3579936 | |
| | Reviews:
·magicjack.com
| ...UPDATE.... Uverse (upto 18 megs), is still working good and keeping speeds in the 15 down and .95 range...the other things is it COST 53 amonth instead of 48 dollars.due to an Increase in Price..which 53 dollars a Month is ok since cable here for 10 megs in 68 dollars a month from Metrocast. No issues with uverse at this Point and really like Uverseonline.com for movies and tv series. Waiting for Uverse Tv to come into the area. No contract, no caps, easy to pay bills online or at the Local grocery store. I still enjoy AT&T Uverse.
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| | | | | Re: ...UPDATE.... Called AT&T and they will give me a Promo for 39.95 for a Year. then it goes back to 53.00 per month. Thats a lot better.:) AT&T Max Pro,,upto 18 Mps Down n 1.5 up. | |
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| | Bunch of crooks - Beware!!! I ordered 12mbps hi-speed internet in my apartment in downtown chicago. Even after setting up the modem it wasn't working and had to have a att technician to come over and take a look at whats wrong.
Basically he said that I was too far from the closest cell tower and he was surprised I was even offered 12 mbps when I was lucky to get 3. AGAIN - I live in DOWNTOWN Chicago - Michigan and Roosevelt. Not somewhere in the boonies. So, fine, I had to settle with 3 mbps but what sucks is I got slapped with a $110 charge for the technicians visit.
GR8 scam you guys are running at ATT | |
| | | Terrible company ATT U-verse service is bad in every way. They keep slapping things on my bill and I have to call them, be on the phone for 1-2 hours every time until some one can iron things out. I think their policy is lets charge the customer, most of them won't call or fight for what's right. They messed up on my phone #s, on the discounts, everything. The TV and Internet service is pretty terrible too - have to reset the box at least once a day. I would NEVER recommend this service to anyone. | |
| | | Not A Happy Customer I recently signed up for U-Verse. First of all, the representative pitching the sale lied about the package I would be getting. When the tech completed the installation, I only had about 50 channels and not the 250 I had with Direct TV, so I had to upgrade up 2 levels to get the channels I wanted, which cost (luckily) only $2.00 more. Next, I just received the first month's bill and it was over $300.00!!! They failed to tell me that the first month's bill is a double bill (billed one month in advance) plus a lot of other costs. I stayed on the phone about 45 mins discussing how much of a fraud this is because I think the representative deliberately left out this information. Next, my laptop will not work with the wirelss connection and the customer service rep kept telling me that it's a problem with the computer (It worked perfectly with the other wireless router). And last, for some reason, my land line phone keeps going dead. The customer service rep tried to tell my that it's a problem with my phone but I KNOW that this is not true - so the phone service sucks!!! I think I'll go back to Direct TV - the lesser of 2 evils!! | |
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Review by HomerHohndl
member for 48 days, 1 visits, last login: 47 days ago
lodged 48 days ago
- Bonner Springs,Wyandotte,KS
- $190 per month
- (24 month contract)
- "no good"
- "i quit at&t"
| Pre Sales Information:
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(ratings well below consensus)
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The sales man lied about fiber optics to our house. We have had 3 failures in 3 months. Customer service is very hard to reach. They can't be reached in the evening by phone. Customer service called at 11 pm to reschedual a serice call. I was asleep. The tech spent 3 hours replacing equipment that was new 3 months ago. It all failed again 5 minutes after he left. I have no patience for this type of inadiquate service. I am goin back to Time Warner
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 Review by michieru
member for 2.8 years, 649 visits, last login: a few hours ago
updated 50 days ago
- Miami,Miami-Dade,FL
- $28 per month
- (12 month contract)
- about 7 days
- "Very low ping times (around 20ms)"
- "Didn't get the speeds I wanted due to coverage map error"
- "Very good upgrade from DSL services for those on a budget"
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Installation costs for some customers won't be required but for me it was free due to the following reasons.
Cost of installation originally was $149 but reduced to $75 because of offer. Once the installation was made speeds where at max 7mbps down with 1mbps and not the speeds I wanted. After AT&T sent out a line tech to fix a possible splice in the line at the pole the problem still persists. I downgraded to 3.0mbps/768kbps due to poor line issues. Then was given a 12 month promotional offer due to problems at installation reducing $10 per month for the cost of service.
Modem is $100 upfront but with mail in rebate that covers the entire cost of the modem and takes about two billing cycles to receive.
First month bill you will be paying a prorated charge for the service and the second month including any installation fees and modem cost. I haven't received my bill yet but I will update the review when I do.
So far service has been stable and consistent and I have been using it with my new google tv from Sony without any issues besides HD video but I just need a faster connection than 3.0mbps for that.
EDIT 2012-04-01: Although the connection is stable the modem provided (Motorola NVG510) is not and sometimes it would lock up. I only write this after this has happened to me a few times for the last few weeks. Restarting the gateway fixes the issue but it gets quite annoying when you heavily use the bandwidth and randomly your connection dies.
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 Review by SteelersFan
member for 11.2 years, 1029 visits, last login: 1 days ago
updated 52 days ago
- Rockwall,Rockwall,TX
- $45 per month
- (12 month contract)
- about 2 days
- "Faster than DSL; easy installation/configuration; great price"
- "Router Wireless b/g only; area speed up to 12Mbps"
- "Best price and deal for the area"
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Long time DSL user averaging about 3Mbps down. Decided to take the plunge and upgrade to U-Verse Internet and Voice. They were running a special for the Internet with about $12 off each month. Combined with Voice I was able to cut my Internet and phone bill in half for 4 times the Internet speed and many more voice options.
I opted for the self-install which basically is AT&T mailing me out (it took two weeks) a 2Wire 3600hgv router/modem, some cables and a fairly large (and expensive looking) power back-up device. The back-up device is intended to support my Voice services if the power ever fails, but it looks big and powerful enough to probably maintain power to the router for a limited time. I was saddened when I discovered the 2Wire didn't have wireless "n" as I just purchased a Netgear router/modem which gave me that functionality. After some research, I later decided to set-up the Netgear as a WAP to maintain my "n" speed behind the 2Wire router. Works good albeit I lose a lot of the Netgear router options.
On the day of install, I received a call from an local AT&T technician who said everything was hooked up and ready to go. I didn't even need to be home! That night I plugged in the 2Wire. The configuration was very similar to my DSL service with the exception that, because I now had Voice, I had to plug a phone (not DSL line) directly into the 3600 as well as the DSL line. I plugged my laptop directly into the 2Wire and went through the set-up.
The set-up was very detail oriented. Probably too much so as I have a pretty decent technical background. When I got to the part in the set-up where I was required to activate Voice, nothing worked. I had no dial tone on my phone. I called the support line and spoke to someone who went through the typical questions and finally informed me that my Voice activation date wasn't until the following day. I found this odd since all of my activation paperwork indicated that day as the activation date. I was a little disheartened because the technician wasn't 100% sure. Wouldn't you know it though, my Voice was up-and-running the following day.
In sum, I can't believe I waited this long to try U-Verse Internet. The speeds are about 4 times faster than what I was getting with DSL and with the exception of no built-in wireless "n", there really isn't much to complain about. The features that Voice gave me with the ability to check calls on the Internet and more make this a complete package that I would recommend.
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Review by Pbert35
member for 82 days, 28 visits, last login: 59 days ago
updated 53 days ago
- Spring,Montgomery,TX
- $150 per month
- (12 month contract)
- "Quality Service and Good Install"
- "Initial Install was noisy on the line"
- "Great service but keep a check on on the first install"
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(ratings above consensus)
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First install at present Apartment with 2wire 3800 HGV-B and Motorola VIP 1225 from other Apartment had some problems with line system noise. Current Install with a Pace/2wire 3801 HGV and rework of Coax to STB has cleaned up nearly problems(KHOU 11 Signal). U-verse remote works with HDTV's that other providers have problems with(DirectTV) Internet package is 6MB Elite
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| | UVerse or how to lose a 10 year old customer
Line 1: 216-464-xxxx
Line 2: 216-464-xxxx
We also had DSL through our Line 2.
Some months ago I requested UVerse for Line 1. After the technician came, it was clear that I could not have UVerse AND DSL. It took a month to find this out. Fine.
A month ago I then requested UVerse to replace DSL for Line 2. I also stated clearly that I wanted to keep my analog Line 1 (216-464-xxxx) as it is now.
Thursday Dec 15: The first technician (Mike) came to setup UVerse. After a couple hours he stated that there was a problem with the lines and that he doesn’t deal with that. So he called another technician to fix that. Late that afternoon, Mike came back and Setup UVerse for me. The only problem was that Line 2 would not receive calls. By Friday the line was working and we had Internet through UVerse.
Saturday Dec 16: Internet doesn’t work anymore.
Sunday Dec 17: A technician came on Sunday and said he could not fix it, that it was a problem for another department.
Monday Dec 18: A technician came, and after spending most of the day here, we had Internet through UVerse. Lo and behold, now our analog line Line 1 doesn’t work. I requested to fix that line but to please request from the technician NOT TO TOUCH internet.
Tuesday Dec 19: Another technician came at 4 pm (named Mike as well). After a few minutes we had no phone and no Internet. He left and said the problem belonged to another department. We noticed though that when someone calls to us on Line 2, we received the calls on Line 1.
Wednesday Dec 20: Another technician came to fix the phone line. He said there is a problem that doesn’t belong to his department (I’m not kidding) and that there is only one line (Line 1) and that it now runs over UVerse and that Line 1 has been cancelled.
A UVerse technician is expected to come today before 4:00 pm.
This is sort of the log of a sinking ship. We still don’t have phone or internet. If you happen to remember us, don’t bother anymore, we’ll request these services from another provider.
Sincerely, your 10 year old loyal customer,
Ruben Misrahi
PS: Rest assured our contribution to blogs about AT&T will be very prolific.
Update: Now we keep getting these bills and phone calls asking us to pay for a service we NEVER had. I beg you to stop harassing us, our patience has its limit. | |
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Review by IP Commander
member for 85 days, 18 visits, last login: 36 days ago
updated 53 days ago
- Oakland,Alameda,CA
- $19 per month
- "Cheap"
- "slow, outsources to india, 2wire modem,"
- "Chepa nd slow. Pay more go faster."
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I have been stuck with AT&T "Uverse" for some time now. Honestly it is not true Uverse because I can't get any package over 3 meg down. It's some sort of in limbo between DSL and Uverse IPDSLAM stuff they should have phased out and upgraded long ago.
When I check my hostname »stickystatic.com/ it says I a' om "lightspeed". That sure is a joke.
I had an outside line problem and had to deal with Tier I several times and they did not believe me(who used to be a Tier II Tech for AT&T) and kept putting me through hell and ignoring my request for Tier II or an ASI LFO Trouble Ticket. They even sent an inside tech after I went through all that and he said, we'll it's obviously an outside problem and I can't do anything. Duh. Took about 2 weeks to get my internet back.
They also gave me the worst possible router, 2Wire gateway. I was finally able to get them to send me a Motorola 2210 and a Linksys combo.
All in all they are a terrible service that outsources to India where no one understands anything about their job.
However every time I get Retention they are very nice, adjust my bill and hook me up with free equipment.
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