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Review by dino195 
member for 9.6 years, 328 visits, last login: a few hours ago
lodged a few hours ago
 undisclosed location
 Contract price not specified.  "Speeds as advertised" "None so far"
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Coming from Hughesnet Satellite, my review is probably a little skewed. 100% better speeds and bandwidth caps have not been an issue (only had the service for 2 weeks).
Can finally stream video and listen to music without worry of penalty. Have not tried to play any games yet but I'm showing 26 ms ping on speed tests.
Installation went well and the technician was very friendly and helpful. He even reinstalled the wireless printer to get it online. Took his time and was in no rush. He stayed two or three hours until everything was working properly and all questions were answered.
So far we're very happy.
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Review by jeku
Fair warning: reviewer joined this week
lodged 3 days ago
- Houston,Harris,TX
- Contract price not specified.
- (12 month contract)
 about 3 days- "Very fast installation and everything works when they leave."
- "See comments below"
 "Do NOT use AT&T"
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LIke Willis127 I wished I had googled a bit more on the methods used by AT&T in the way they bill and give customer support.
here is my story after only a week with U-verse.
Here in my neighbor hood in Houston we had until now only entouch as cable provider. But now finally we had the possibility to get AT&T. So I researched a bit on the prices and found out I could save a couple of bucks and get faster Internet. So I tried to order the bundle with U200 and 18Mb internet. Should cost $97 +tax and fees. I couldn't complete the order onlinstand got a message to call in and order.. Very good (non Indian without offending anybody) service were I was walked through every step and they understood what I wanted. Order completed without fuzz and I had to pay $449 in DEPOSIT (remember this word) because I didn't have any US credit history (coming from Europe). Steep but I'm used to it by now. Order done and installation was very fast.
Now a week later I get my first bill. Suddenly my deposit was turned into $199 installation fee ands $250 NON-refundabfee credit FEE. So all my deposit was now used to pay for this and my my bill is for the next month $190..... Remember this was set to $97...
so this morning I call (India) because of course this has to be a mistake. But no! Not even after talking to some manager who explained to me that this is how it is and even if I would cancel and opt the 30 day money back that i was told i had, they would still take the $250 credit fee. So no matter what I do now I'm screwed ..... Normally people actually go to jail for doing this but apparently you can do that in the US....
Moral to the story. Don't go with AT&T. And if you do, don't pay anything upfront.
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 Reviews:
 ·DIRECTV
| Do not back down. Persist until you get all your money back! Call them back ask for a supervisor to speak with you, and firmly, but politely inform them that unless they promtly refund all monies you request which are due, you will be contacting the public utility commission, and the state attorney general because they have breached the terms of the contract which constitutes fraud.
I wish you the best of luck. Unfortunately the US has become a very corrupt country and ethics are lacking or nonexistent in many areas of life. | |
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Review by scubas221
Fair warning: reviewer joined this week
lodged 6 days ago
- Hurst,Tarrant,TX
- $130 per month
- about 19 days
- "Whole House DVR"
- "Took them swapping my gateway 3 times before it worked properly"
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I have had U-Verse since I moved here in 2009. It is really the only option because Charter does not offer whole-house DVR and I hate dishes....I do not want one on my house. The whole-house DVR is the only way wifey and I can stay at peace. I am satisfied with the service. I am not overly excited about, but I am not disappointed. The picture quality is fine. I wish they offered more bandwidth. The fastest offered at my address is 18Mbps down. Charter offers but I don't want to go separate because you end up paying more than getting a bundled discount.
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 Review by parkut
member for 11.3 years, 5860 visits, last login: 2 days ago
updated 6 days ago
- Clinton Township,Macomb,MI
- $130 per month
- (12 month contract)
- about 21 days
- "installer arrived on day promised, left with services working"
- "RG went bad after two weeks, (no dial tone)"
- "too soon to say better or worse than cable"
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*** Update 04/01/13 ***
No changes in service, speed and quality unchanged. My only complaint - we recently had price increase, now paying $200 / month for 6 meg profile, HD dvr, plus one remote STB and u-200 package. Pricey, starting to consider a change to something less expensive
*** Update 09/27/12 ***
Speed is checked regularly with speedtest.net, almost always 5.5 meg down, .95 meg up. Service has been very reliable, have not had any problems.
*** April 2011 ***
After endless promotions, mailbox leaflets, television advertisements and the thought VOIP triple play would save our household some money, we signed up. The agent at the brick and mortar store nearby walked thru our options, and sold the package including U-200 with the 6 meg down/1 meg up internet service and telephone.
Equipment: TwoWire 3800HGV-B residential Gateway, Belkin Battery Backup - Rev. "B", DVR is Motorola VIP1216
One of the disappointments so far is the program guide is relatively slow to display, and searching for a program some time in the future using the on screen menu is painfully slow. Our prior cable company guide allowed you to select the day, making it easier to pick something next week. (U-Verse allows remote management of the DVR via the web, - very, very nice!)
Out of the box, the DHCP server in the RG assigned computers new IP's and the process was simple enough. Since I already had a wireless access point set up, I disabled that feature in the 2wire. I can't put my finger on it, but believe slight lag in loading web pages was due to the AT&T dns servers. Switched to OpenDNS and things seem much snappier.
The installer was pleasant, and the experience was good. Even with a late Saturday afternoon scheduled install, I was very surprised when the installer consulted with a line tech and they arranged for a new aerial to be run on Saturday evening (7pm) to improve the line specs. According to U-VerseRealtime, we are 2,200 feet from the VRAD.
On the TV, there is occasional pixelation, but about the same as our prior cable company, so no better or worse there.
Cannot say after 21 days of service, whether this is better/worse/ or about the same. On price alone, I would have to say better.
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Review by Mr_A1
member for 8.9 years, 3175 visits, last login: a few hours ago
updated 7 days ago
- Dickson,Dickson,TN
- $65 per month
- about 7 days
- "Reliable when it works."
- "If something goes wrong with your sync, expect a blame game to start which will cause it not to get fixed."
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U-Verse TV is okay if you want poor HD picture and no DD5.1 Surround Sound which AT&T took over 2 years to finally accept it as a major problem with no solution in site. I have since dropped the TV service for these reasons since there are better options out there. The Internet service is now going down the drain since AT&T has decided to nickel and dime the customers by implementing a 250 GB hard cap on the service in order to make more money. If you have a sync issue, do not expect it to get fixed quickly, because I had an issue that took almost 8 months to be fixed since a blame game between the equipment and the lines was in play. It was ultimately the port at the V-Rad which is what I asked to be checked at the beginning of the issue based on line stats. Overall, AT&T promised to have more competition when allowed to merge with BellSouth, but the only thing that is happening is the old AT&T monopoly coming back. We can only hope that a judge or the feds will realize this soon and break it back up.
Update: No longer have UVerse due to new 'because we can fees' with no formal notice, so I dropped Internet for Comcast since you better speed for the price; dropped UVoice for a return to Vonage Basictalk Plan which is greatly cheaper for similar quality and truly unlimited voice.
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Review by chris2323
Fair warning: reviewer joined this month
updated 8 days ago
- undisclosed location
- $56 per month
- (12 month contract)
- about 6 days
- "Works Great!"
- "Nothing so far..."
- "Awesome Service"
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Ordered AT&T Uverse last month.
It is also important to note that I live in a Rural area.
They showed up two days early to verify that my Lines were up to par.
Upon the day of installation, the installer called me before hand to let me know that he was on his way, and he arrived precisely on time (9AM). Installation took roughly 4 hours to complete.
Rock Solid speeds even during peak times!
No complaints here.
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Review by ricearonic
member for 10 years, 33 visits, last login: 10 days ago
updated 11 days ago
- West Sacramento,Yolo,CA
- $59 per month
- (12 month contract)
- about 7 days
- "it Works"
- "Horrible customer service since day 1"
- "dissapointing experience"
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01/11/13: I signed up for a TV-Uverse + internet, a $59/month promotion which included 2 waived wireless TV receivers along with the activation fee waived as well. At least this is what the ATT rep offered me. However once I got the service and was able to log in to my account, the bill was nearly $100 for the monthly service. According to the order nothing had been waived. They were charging me for the receivers, activation fee, modem. Just about the total opposite from what I've been promised by the sales rep. 18 days later the 1st bill went up to 152.00 and it seems that I'm still paying for the activation fee. Pro-rated it should've come at about $100 for the initial bill. But not 152.00.
The installers also showed up an hour late for the install appointment. They were scheduled for 11-3pm, yet showed up at 4:30pm and stayed until 8:30pm.
Update 02/05/13 : this deal is getting worse all the time
I called to have them remove "the movie package" which I had not asked for but somehow magically appeared on my bill. I specifically asked the rep not to add any new services and to remove HBO and Cinemax promotions which I did not want either. After confirming and checking the removal of the services I was told that I was upgraded to 18.0mpbs internet which wasn't the 3.0mpbs bundled package i signed up for originally. The rep who removed the extras mentioned above, told me that there was an 18.0mbps upgrade promotion available. But I declined her offer with a resounding NO THANK YOU. But I saw that I was upgraded regardless.
Update 02/05/13 : Called up again to have the 18.0mbps upgrade removed. This time around I asked to be transferred to a supervisor to complaint about this whole ordeal. Things are back to normal for the time being. The initial pro-rated bill and monthly charges look how they're supposed to.
I may go with DISH TV for TV and att (or cable) for internet only after this contract expires in a year. But I'm not going back to uverse-tv/internet bundle unless I move to an area where I have no other choices. ATT customer service, billing department and sales department are just getting worse, and I personally would not want to go through this again. I don't have any particular complaint about the service once it's up and running. The TV and internet works fine.
Update 03/26/13: Billing now seems to reflect exactly what I signed up for. So I'm happy with my account.
However, now I have a new problem at my mother's apartment ( a different at&t install)
3 months after her working install, out of the blue it seems her modem isn't syncing up anymore. She's been without service for a week now. They've sent the techs out to her building and they claim that the problem is on the central office side but the CO claims there's something wrong with the lines on the building, even though there are several people on her building that have at&t and haven't experienced any problem.
If this doesn't get fixed in a week I'd be posting another review on her behalf. This is f*cking ridiculous.
Update 03/28/13: My mom it seems had a better experience regarding this tech issue with at&t. The at&t reps admitted there was a problem on their side that messed up the install. After the tech guy from the central office fixed a problem outside the building, the modem synced up right away. at&t called my mom every 2 hours to update her on the status of the repair. It took a fair amount of coordination between technicians it seems. While I was there for a bit they had sent two techs out. At the end of the day her service was back and At&t did credit her account with a free month for the week lost without service so she was happy about that. You win this round att, no new negative review for you.
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| | Are these innocent "mistakes" or something else. You have to wonder sometimes, because if the CSR is poorly trained it is EASIER for them to do NOTHING (as in not adding other products ) than it is to try and add things.
Something is fishy if what you have said is exactly as it happened. | |
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 ·AT&T U-Verse
| Re: Are these innocent "mistakes" or something else. I really don't know. I won't make any assumptions either. I think their sales department have grown more pushy and annoying and their CSR more inept over the years. I've been an AT&T customer off and on during the last 9 years or so for internet service alone (not TV) and aside for a few quibbles regarding installation I never had any other issues. Not this bad anyhow.
I completely lost my marbles when I found out I was upgraded to 18mbps. this after I explicitly told the rep that after all the negative experiences I had regarding their "promotions" I was very adamant about accepting the 18mpbs promotional upgrade, or any other promotion of any kind, I flat out declined her offer yet they upgraded me anyhow. | |
| | | | I have to say as a prem tech, you people have no sense. We work 10-12 hrs a day and can't control these appt times. As for cust service, I know they suck cause we have to deal with them as well.
Uverse is a phenomenal system but needs to be installed by a experienced tech for it to work as advertised.
Go easy on the tech who doesn't show up when you want simply because he was dealing with a unappreciative cust before you. Also, if he finishes at 8pm, just realize he just worked a 12 hr day and wants to get the hell home and enjoy a hr of free time before he goes to bed and starts it all over again. | |
| | | | | Re: Are these innocent "mistakes" or something else. This sort of proves the guys issue with your company. Sure, maybe you worked all day, but you are the face of the company and your very late. | |
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Review by jb17bsome
member for 4.1 years, 1412 visits, last login: a few hours ago
updated 20 days ago
- Roswell,Fulton,GA
- $51 per month
- about 7 days
- "Easy Self Install, Good Download Speed, Decent Pings"
- "RG is a too big and lack of bridging."
- "Good value for the price"
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I have had Bellsouth Fast Access DSL ever since it was offered. It has always been reliable but it had become fairly slow at night in the past year and a half. This has also resulted in Netflix being very slow at times. I do have Charter cable in my area but I believe that they have quality problems in our neighborhood so I avoided them. So, I went ahead and ordered Uverse since it was available in my area.
I ordered Uverse 12m/1.5 on August 3 (I use Charter for TV). The promotional price is $29.95 per month for one year with the modem costing $100. After one year the price will increase to $48.
My install date was set for August 10. On the install date the outside tech made the necessary changes and told me that the RG could be plugged in at about 9:30 A.M. I was suprised since the email said that it would be ready by 8 P.M.
As far as performance goes I am impressed. Netflix streams perfectly. I was hesitant about Uverse before since I play BC2 everyday so I had this odd assumption that it would hurt gameplay with higher pings. Nope it really hasn't. My pings went up 10ms or so.
I have only a couple of issues:
* The 3600 RG is a fairly large box. I can understand why it makes sense (cheaper to maintain/support) but it it so huge compared to my little Westell. Oh well.
* The lack of bridging on the 3600 RG was initially a turn off but I think it is okay now. DMZPlus works fine for my Linux router/pc.
I also went ahead and ran a cat6 homerun+splitter to improve the line quality. This actually helped a bunch so hopefully this will make it possible to upgrade to a higher speed at a later date.
Here is an update after one year of usage:
Everything still works fine. I haven't seen one direct outage outside of lighting or bad weather.
I still have the following downsides:
* No bridging on modem.
* Better upload speed would be ideal - 1.5mb is nice but I would rather have 3mb. I don't care as much about downloading right now. So, 12mb works fine.
Another update after a year of usage:
Nothing to update. Everything works as before. No stability issues at all. The only downside is that they raised the internet to $51. Not ideal since the speed didn't increase at all.
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Review by Kiwi
member for 9.8 years, 2750 visits, last login: 2 days ago
updated 20 days ago
- USA/MidWest
- $40 per month
- (12 month contract)
- about 7 days
- "Realiable, very reasonable price for business class."
- "Slow 9meg with a service plan of 12meg."
- "What counts is reliability and AT&T does deliver that."
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Various reviews over the years and multiple ISP's since the advent of high speed 1200baud rate 
Aristotle was hard to beat with 1G/1G, while Dallas and the crew was there, using Earthlink, which left us all holding an empty bag of zero's. Now using AT&T, which I have not had since comparing them and cable around 2000.
One thing about AT&T, they may be consistently slow, but they are reliable and many understand how important that is. Averaging around 9meg, with a service of 12meg -But, I'm a couple of miles from the sweet spot. It does get under my skin that less than 800 yards away is a Uverse sweet spot I can't have because the line runs the wrong way. Living in a historic district has it's downsides with any service; we are always LAST on any service update list, regardless of what it is.
I'm happy to have a solid connection though and will not complain about pricing for a business line at all, $40 a month is ridiculously low. I'm used to $80's + and cable was $200. I'm hoping AT&T upgrades the area so that I can also get TV and will be more than happy to pay for the service; I have never, ever been a grinch when it comes to paying for broadband, I use it more than anything else PC related -So, I'm willing to pay. I have now had service a full month.
After getting service, which was delayed due to the software mishap for a week, I'm fairly content, I know the line can handle a much better connection speed (Aristotle/Earthlink) but AT&T is slow [Years] to upgrade hardware.
If there is a con, it has to be contacting AT&T -It's entirely setup for cell phone wireless customers ONLY and is horrific to get past. However the results have been great in terms of results. AT&T will not leave you hanging without a service like Comcast will.
Cheers
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 Review by rolande
member for 10.8 years, 3741 visits, last login: a few hours ago
updated 24 days ago
- Prosper,Collin,TX
- $190 per month
- about 20 days
- "Easy order. Easy install. No hassles. No surprises, yet."
- "Video On Demand almost always pauses continuously causing frustration"
- "Majority of services just seem to work, so far, and I'm happy with the entire process from order to install to performance."
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I have been a long time AT&T ADSL customer in both Chicago and Columbus Ohio. We moved to the northern suburbs of Dallas, Texas in June of 2012 and were eligible for U-Verse service. So, I placed the order online in anticipation of our move to a temporary apartment. The entire process was fairly simple and easy to navigate from start to finish. I did not consider any other providers, as I prefer to use DSL versus a Cable provider. If Verizon FiOS had been available, I likely would have opted for that given the exceptional price/performance ratio and available high bandwidth options. In my opinion, U-Verse was the best available option. AT&T has definitely far exceeded my expectations based on my past experiences.
The technician called ahead of time. He arrived 10-15 minutes earlier than his 9-11am window and completed all the outside wiring work first. It took about 3 hours total to install the main gateway, 2 TV boxes/DVR, phone and register for the Internet service. He didn't even have to ask, he automatically put booties on to avoid walking with his boots directly on the carpet. He was friendly and professional and efficiently knocked the work out.
I ordered the Triple Play service including Uverse U200 channel package ($89), the Internet Max Plus package at up to 18Mbps downstream and 1.5Mbps upstream ($59), and Voice Unlimited for phone ($35).
I have the 2Wire 3801HGV gateway with a Motorola VIP2250 as the DVR on the main TV in our living area and a Cisco ISB7005 as a wireless set top box in another bedroom. They include a Belkin battery backup unit for the main gateway for the phone service. There is also a small Cisco external Wireless Access Point attached.
The wireless signal is nice and strong and I ran a preliminary speed test to a local service provider. I got up to 16.81Mbps down and 1.45Mbps upstream. I'm seeing about 28 milliseconds of latency to the upstream gateway at at&t.
They offered discounts for all of the install fees because I ordered triple play. They also offered $350 of AT&T rewards that are provided on a promotional card they deliver in the mail after 30 days of service. It appears I also get 3 months of free HBO, Showtime, Cinemax and all of the On-Demand movie options for those channels as well. That will help pass the time in temp housing.
So, at this point, I have absolutely nothing to complain about. The order to install experience has been seamless and without issues. At this point, I am one happy camper.
We moved into our new house at the end of September 2012 and scheduled our U-Verse service to be moved from the temporary apartment we were in. I was amazed at how easy the process was. We brought the boxes we had with us. The tech showed up to do the install and everything just worked.
I had my first service outage several weeks ago. I was able to quickly isolate the problem outside as the gateway was unable to synch the DSL signal. A tech was dispatched that same day. The problem appeared to clear on its own about an hour and a half after I called. The tech still came out to test and was not able to identify the root cause. They blamed it on a firmware push to my router but I was able to confirm there has never been a firmware push to my router. So, it does cause me a little concern. Hopefully this is a rare transient event.
I recently decided to increase my Internet package from the 18Meg to 24Meg service mostly for the increased upstream capacity from 1.5Meg to 3Meg for video conferencing. I submitted the change to my account online and within 2 business days the updated profile was pushed to my router. I am now seeing 22.58Mbps downstream and 2.83Mbps upstream. I was even given a 6 month discount of $5 a month on the upgrade. I'm now paying $66/month for the Max Turbo service plus a $6/month equipment fee less the $5/month discount.
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