Review by TWC_User Location: Los Angeles Cost: $55 per month Install: about 5 days No Cap Undeniable superior fiber technology; reliable connectivity and speed Not the lowest pricing compared to other ISPs An excellent ISP option if it's available in your area

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Ordered AT&T Fiber a little bit ahead before moving in, AT&T Technician was well welcoming and very knowledgeable. Fiber cable setup was neat and is on point.

I ordered the 300/300mbps speed package since I don't really need anything faster than that, although I have the option to upgrade to all the way to 5Gbps if needed. Actual speed tests were closer to 370/370, significantly better when it comes to upload speeds compared to Spectrum's cable technology, latency also dropped as well, which will help with VOIP and video conferencing programs in today's world of remote work. As far as reliability goes, all is well so far for the time being.

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Review by NetworkMan Location: Jacksonville, Duval, FL, USA Cost: $65 per month Generally performs very well; very low jitter; no usage caps Not reliable; never a way to resolve an issue with AT&T Time will tell

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We rented a new apartment in Jacksonville FL that was equipped with a Humax BGW320-500 gateway and AT&T's "instant on" service. Service requested was 500Mb/sec and was over-provisioned at about 610Mb/sec.

We have found frequent service disruptions, one of which lasted more than 11 hours. It's impossible to contact AT&T of course, as expected. (Fortunately, we have 5G back-up -- very much needed.)

Speed is consistent and jitter is low -- as expected. We have a RIPE probe installed at this location (among others) and note that latencies are greater (but with less variance) than both Comcast and Time-Warner cable. Higher -- but very acceptable.

Note: It is impossible to place the Humax gateway in true bridge mode. The best one can do is IP Passthrough. The gateway still maintains a session table, for example.

Bottom line: When it works it works extremely well. However this AT&T service is unreliable and there is no effective way to deal with this carrier when issues arise.

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Review by medvyed Location: Acworth, Cherokee, GA, USA Cost: $121 per month Install: about 5 days No Cap Reliability, speed Supplied equipment could not handle my 40+ wi-fi devices, price Very happy with service, could be less expensive

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Initially, I ordered the AT&T Fiber 1000 service. Unfortunately, the HUMAX BGW320-500 gateway kept randomly dropping the broadband connection or rebooting itself. A 2nd-level tech was dispatched the next day to replace the flakey gateway. He swapped out gateways 3 times, all with the same result. Tech determined that my number of wi-fi devices (40+) was overwhelming the gateway. At this point, I changed to AT&T Fiber 2000 and ordered a TP-Link AX5400 Wi-fi 6 Router onto which to offload all of my wi-fi traffic. After a few tweaks in the router setup, everything stabilized and I had a fast network. My Fiber 2000 gives me 2460 Mbps down and 2450 Mbps up.

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Review by trparky Location: Cleveland, Cuyahoga, OH, USA Cost: $65 per month Install: about 12 days Fast as f***!!! Nothing. No issues in the year that I've had service.

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About a year ago I found out that AT&T was deploying FTTH service in my area. Needless to say, I jumped at the chance to get the service. From the day I ordered it and the day I had it installed it was little under 12 days.

I have 500/500 service but due to over-provisioning I get about 625 Mbps upstream and downstream. Needless to say, this is fast as f***! Never in a million years did I ever imagine getting the speeds that I have but here I have it. Half a gigabit right to my house. Wow, just wow. Makes downloading anything a breeze. Things that took forever, even on 100 Mbps, is done in like a blink of an eye.

anonname @sbcglobal.net anonname Anon 2011-Mar-16 11:03 am ATT is horrible Well we jumped on the Uverse bandwagon after some issues with TWC, they offered us cheaper prices and a DSL connection that would always be 1Mbps. Now they have downgraded use to 768, and its the fastest we can get even though the lawn fridge is literally around the corner. Plus the caps. I refused to be cap. If WOW isp could actually inform us they could provide us with service. We would probably go there. 2011-Mar-16 11:03 am: · hey mods ·

BRiT join:2022-05-11 BRiT Member 2023-Apr-16 9:10 am AT&T Fiber is great! Recently switched over to AT&T Fiber in the North East Ohio region as well, and everything about your review is spot on. It's a great product. 2023-Apr-16 9:10 am: · hey mods ·

fatmanskinny Premium Member join:2004-01-04 Wandering ·AT&T FTTP fatmanskinny Premium Member 2023-May-13 1:42 pm AT&T Fiber kicking butt When AT&T first came to my home a few years back, I got it and it was horrible. We went back to Comcast / XFinity. Now, years later, I am in a new residence and got AT&T Fiber again. The 300/300 package is awesome. Plus, it's only $55 a month. I don't game or do real heavy internet intensive work so this package is more than enough for me. I love AT&T Fiber the second time around. 2023-May-13 1:42 pm: · hey mods ·

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Review by smogrady Location: Chicago, Cook, IL, USA Cost: $66 per month Much better speed than previous DSL Price Not bad

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1/3/2023:
canceled AT&T U-verse

12/16/22:
AT&T still does not offer FTTH on my block. I've placed an order with Astound RCN.

4/21/22:
Most days speed is a-ok. Unless EVERYONE is streaming something. The only main issue the last couple months has been a sort of time-out that I cannot isolate. Seems when too many are online, the connection flakes-out mid-day. It eventually comes back.

3/16/18:
Speed is steady @ about 22mbps download. Called yesterday to upgrade, speed tiers quoted were a mis-match to what is on their own site. CSR couldn't explain the discrepancy.

10/5/2016:
ended up @ the 18 mbps tier, on occasion getting 20-22 mbps download. Gateway requires occasional reboot, but speed is nicer than u-verse & DSl previously.

12/2014:
Upgraded to AT&T u-verse, 12mbps download. Used to be a DSL customer

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Review by Zann580 Location: Fort Worth, Tarrant, TX, USA Cost: $180 per month (12 month contract) Install: about 7 days No Cap 5000 mbps options available required to use the provided router stable service and high speeds

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I have the 5gig symmetrical package at $180 a month, the online order and install was smooth and the tech helped set it up in the best way to fit my needs, received a BGW320-505,

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Review by ryleyinstl Location: Saint Louis, Saint Louis City, MO, USA Cost: $60 per month Install: about 20 days No Cap Quick and simple install, getting the speeds I'm paying for, connection quality is very good. Tough to get specific information regarding using your own networking gear. Agents on the phone have no technical knowledge. Cheaper, faster, and better quality Internet than cable service in my area.

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Been using Charter/Spectrum Cable internet service in the St. Louis area for 15 years and have found it generally reliable. After recent job change, one of us will be working at home full time. Wanted synchronous service which cable provider did not offer, nor did they offer a faster upload option.

AT&T fiber install was quick and painless. Have the 500/500 plan for aprox $60/month. Thus far upload and download always exceeds that and network quality and performance is beyond that of what we were receiving from the cable provider.

Specific information about utilizing your own equipment (firewall and APs) was impossible to obtain from the general presales people or on the website. They were unwilling to provide any specifics, had to rely on internet forums. However installation personnel were more than willing to help, although I had the sense that it was all unofficial. I'm unsure why AT&T feels the need to provide customers with inferior equipment to what is available even at Best Buy.

I have the supplied Modem/Firewall/AP in IP passthrough mode, with WLAN disabled, and haven't had any VPN issues (which was my main concern).

JefferMC join:2022-01-05 Greenville, SC JefferMC Member 2022-May-11 12:01 pm Synchronous and symmetric are different words... ... with different meanings and are not interchangeable. 2022-May-11 12:01 pm: · hey mods ·

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Review by OKCAPLUMB Location: Guthrie, Logan, OK, USA Cost: $150 per month Install: about 3 days Easy order, fast install, great speed None yet Best option for small business and large homes

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We switched from AT&T Enterprise to U-verse. The initial motivator was the cost. Business U-Verse costs $150/month for a full gig with unlimited data. Enterprise was $1,000 for 150MB/sec dedicated fiber. While dedicated fiber has its definite advantage, small businesses frequently don't need all of the advantages that come with it. We ended up with Enterprise because it was the only thing available until now. Simply put, we ordered, three days later installed, and were up and running with no complaints. Speed is on the money and AT&T proved its reliability over the past 4 years only going down twice for a few hours. Managing the router is a breeze with the AT&T app. It works. That's really all there is to it. It really does work well and offers great value for the money.

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Review by JefferMC Location: Greenville, Greenville, SC, USA Cost: $45 per month Install: about 8 days No Cap Low latency; over-provisioned; stable none yet; sales provided murky pricing info Good high bandwidth, low latency service for a pittance more than VDSL

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I ordered from a sales rep who said I had old equipment and needed to get it upgraded and that I could do so and pay no more than my current VDSL service. I scheduled the first appointment slot of the day (8 AM), 8 days out (first day available). Bombarded with automated calls leading up to the time of the install to ensure I was fine with the installation. Installation time came and went. After two hours I called. Within an hour I had a "Manager" on site to get things prepared. Tech finally called and arrived before 2 PM. We agreed to a location for the Nokia 020 ONT where I had cat5e running, I provided power and he did everything else. Even kept my "old equipment" BGW 320 from previous VDSL2 service. Install done well before 5 PM. Average latency on my benchmark server dropped from 29 ms to 10 ms.

After service order closed, I checked my account and it was obvious that sales rep had stretched the truth on "pay no more." Bill was actually about double. After a friendly conversation with support escalation, I had a bill that was on par with the VDSL2 service.

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Review by shook1 Location: Bentonville, Benton, AR, USA Cost: $80 per month Install: about 14 days Install process was smooth. FTTP is fantastic connectivity. Coordination after fiber burial was poor. The value proposition of FTTP is an excellent solution.

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The overall install process for the neighborhood required a lot of patience on my part. The first trenching and hanging began in August. Trenching completed in November. Taps were dropped in December, and light level tests began that same month. I was offered connectivity in the first week of January. I scheduled appointment with the next day. The tech identified that the fiber burial to the home should be done first and occurred with a contractor the next week. I called AT&T to find out about rescheduling the install. The operator indicated that the work was still incomplete, possibly due to some backend processing of invoices related to the burial to the home. I called back a week later, and AT&T rescheduled a tech appointment within 48 hours. Actual installation at this point was pretty smooth. We were able to work through some difficulties my install presented with terminating the fiber in a double gang box.

Equipment used for terminating the fiber was the BGW 320-500. I only utilize the device for terminating the fiber and providing a network. I don't use it for Wi-Fi, so I won't judge it on it's Wi-Fi feature set. The equipment is fine for what I use it for.

Overall I'm very pleased with the results here. I only would suggest making sure to follow up on your install if you have to be rescheduled for extra work. I would hope that AT&T could be more proactive in that situation.

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