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Review by CmmTch 
member for 10.7 years, 1723 visits, last login: a few hours ago
updated a few hours ago
 High Ridge,Jefferson,MO
 $30 per month about 5 days "Ordered on 7-16 with DD of 7-20. On 7-20am it's in and works great." "Nothing bad" "Upgraded from Uverse VDSL Pro 3M to 18M. Very happy with the service"
| Install Co-ordination:
Connection reliability:
Value for money:
(ratings above consensus)
|
I ordered Uverse HSI 3M Pro self install ($30 per mo, no term, employee) on Monday 7-16, internet only, not phone or TV. Was given due date of Fri 7-20, received the equipment on 7-18, a 2wire 3600HGV 4 port modem/router. The tech showed up at 10am, appointment time was 11a to 1p. He wired at the NID, had to go back to the SAI to fix cross connect from the PG to the VRAD for dial tone both services where up at 10:45am.
I asked him about the "do not connect your modem until 8:00pm on due date" verbiage in the Uverse documentation, he said your connection is up right now and you can set up the modem and register. I did that and used my existing ID to register and all is working great.
I came off of CO based ATM DSL 1.5M express to VRAD based IPDSL 3M pro. I am very satisfied with the new VRAD Uverse HSI, the speed difference is noticable from 1.5 down to 3M down. Speedtests show 2.8M down and .955M up. Also the tech put a VDSL2/POTS splitter on at the NID for me, I already had a CAT5 homerun for the computer.
5-19-2013 Have upgraded to 18M down (speedtest shows 17.2M down, 1.5M up »www.speedtest.net/index.php) very happy with the service. Also using the wireless from the 3600HGV for a laptop upstairs which is working great too.
Comments:
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 Review by Drex
member for 13.2 years, 5874 visits, last login: 1 days ago
updated 3 days ago
- La Place,St John The Baptist,LA
- $49 per month
- about 30 days
- "DVR functionality, Install Tech was AWESOME, Consistent speeds w/ Internet"
- "Multiple HD streams affects Internet bandwidth, RG wireless is borderline at best, Poor HD quality, Limited Streams for TVs"
- "I dropped the UVerse TV due to the poor HD quality. I would recommend UVerse Internet as I get consistent 10-12Mb down."
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
I've been a lifelong DSL customer with AT&T (formerly Bellsouth), so it was only inevitable that I switch to Uverse when it became available. I ordered online in December and decided to go with the U450 package, 12/1 Internet, and Unlimited phone. The earliest install date wasn't until mid-January. No problem, I'm not in that big of a hurry. Install appointment was 1-3.
Fast forward to January 14 and the first call of the day was from the line tech right around 1pm. He just wanted to make sure he had access to the outside NID so he could test the line quality. I found out later that I'm at the borderline distance for the profile I've been placed on...more about that later. I wasn't at home, but decided I should head over there in case he had any questions. While I'm talking to the line tech, "Jeff" calls me saying he should be there in the next 30-40 minutes. Jeff is my inside guy who was going to finish the install.
Jeff arrives and I begin to tell him how the infrastructure of the house is. We decide to use the existing COAX for cable and my existing homerun for the main line into the house to the RG. Jeff does some minor work replacing some of my network faceplates (he did an awesome job of this. Very professional) and he hooks up the RG. He proceeds to work on the remaining TV's in the house (3 in total) removing a splitter I had installed in the attic. Once he was done, he took the time to show us how to use the TV remote and the various functions of the service. Jeff was great. He gets an A+++ in my book.
Now on to the bad news...for me at least. I'm not a big TV fan (wife and kids are), so I was more interested in the speeds I'd be getting. After reading some forum posts in the AT&T Uverse forum, I knew what to look for. I immediately checked out my stats on the RG. I see red...that can't be good. As stated previously, I was placed on the 25/2 profile, but it looks like I'm borderline for that profile. Not good. I start running some speed tests and I'm getting horribly download speeds. I was getting 100-200kb/s, but getting the full 1 MB up. Jeff fires up his laptop, plugs into the RG and is getting 11Mb/s. Time for a reboot. I guess that did the trick b/c after the reboot I started to get 8-9Mb/s speeds. Looks like all was well even though I wasn't quite getting the speeds I'd hoped for. I thanked Jeff and bid him farewell.
I continued to run speed tests each one getting worse than the previous until I finally settled around 6-7Mb/s. Hmmm...not much better than the DSL I previously had. I also noticed there was some lag or stalling during surfing and downloads. I'm still not sure if this is to be expected or not.
One other complaint I would have is the wireless functionality of the RG. For starters, it's only b/g (no n standard). Secondly, I've already had to reboot the RG b/c the wireless DHCP wouldn't deal out any additional IP addresses. This seems to be a known issue as I've seen multiple people post about it. The RG wireless replaced my Linksys wireless, so I may just hook up my Linksys instead.
Overall, I'm fairly pleased with Uverse. The TV option is far superior to the cable provider (Comcast) that I had before. Picture quality as well as channel choice (we actually get On-Demand with AT&T. Comcast advertised it, but they considered PPV as On-Demand. THEY ARE NOT THE SAME) is absolutely 100% better. My HD picture quality looks way better than Comcast's did. I like the fact that caller id pops up on the TV when someone calls. I am a bit disappointed with the speeds I'm getting for the Internet, but that issue may still work itself out. I have a pending Tier 2 issue open but haven't heard anything just yet. Fingers crossed.
UPDATE:
Noticed during last night's AFC Championship Football game some pixelation with the HD picture. It wasn't horrible, but noticeable which doesn't really sit well with me. I'll see how the Super Bowl looks as it may have been the local station.
Additionally, I'd like to change my initial review regarding the RG's wireless capabilities. They are not borderline, they utterly fail. I have a laptop that sits in the same room as the RG. With excellent signal strength it goes from 54mb/s down to 24mb/s in a matter of minutes. I have to re-establish connection with the wireless network only to have it drop again. Once I find the time, I will configure a separate AP using my Linksys router for my wireless network.
UPDATE 02/03/2010:
Well, I'm knocking another tick off for the horrible HD. Also for only 4 streams which only allows me to record 2 and watch 2 programs. I have a total of 3 TVs in my house. I was recording 2 programs and watching a 3rd on my main TV. The 2nd TV was on as well. That meant that my daughter could not watch TV in her room. I never had this problem with my previous cable service AND my HD quality was definitely better. AT&T needs to get a clue and up the streams or at least improve the quality of the HD picture. Unfortunately I'm locked in to a 12 month contract...although my initial 30 days may not be up...still debating as I like the Internet speeds.
UPDATE - 03/12/12
Dropped the Uverse TV at the beginning of the year due to the poor HD quality. I decided to keep the Internet and Unlimited phone (wish I could get rid of the phone, but wife uses it). The cost of the Internet (12 Mb Tier) has gone up due to some additional fees, so now my bundle runs me $95 a month. Expensive if you ask me.
UPDATE - 05/17/13
Hurricane Isaac helped me make the decision to finally dump AT&T Uverse altogether. The Internet and phone service was good as far as stability goes, but overpriced. I also had some issues getting the Uverse to play nice with my house alarm. Would I recommend Uverse Internet? Only if they lower their price. AT&T seems to have joined the ranks to nickel and dime their customers with "fees" that aren't included in the price you are quoted. I have no intention on going back.
As a side note, I wanted to keep my landline phone number, so I bought a T-Mobile pay as you go cell phone to port the number over. Since it's a Uverse number, they couldn't do it because it was a Uverse number. I would have had to get AT&T to convert it to a regular landline so it could then be ported over. I eventually bought an AT&T phone and just ported the Uverse number to that.
Comments:
 | | way too expensive $150 a month! You have got to be kidding. No thanks buddy. | |
| | DrexBeer...The other white meat.Premium
join:2000-02-24
La Place, LA
kudos:1 Reviews:
 ·AT&T U-Verse
| Re: way too expensive said by crawfish :$150 a month! You have got to be kidding. No thanks buddy.
It's cheaper than what I was paying for Comcast, AT&T phone service & AT&T DSL (for the first 12 months).
--
Not only does Jesus save, but he makes nightly off-site backups. | |
|
Stumbles
join:2002-12-17
Port Saint Lucie, FL | Good liuck with that. I get better HD quality from OTA than any HD I have yet to see on Uverse. | |
| Stumbles
join:2002-12-17
Port Saint Lucie, FL | Oh and yes. Their RG is utter crap. Have the same problems as you. After searching their forums you will find many with the same issues. Their fix? Go buy your own wireless router and connect that to the RG to bypass its wireless. That should tell how big a POS the thing is.
I have had several techs out. The unit was replaced once. Then a phone call/troubleshooting scenario with that tech. Their fix? Put the wireless side on channel 3. This was after I told the tech several times I had put the RG on every frigging channel and still had the same problem. Then the tech says to turn off Wifi Protected Setup. Guess what? Still have the same problem.
Have I bothered to place another call? No. Why? Because I am seriously thinking about giving AT&T the heave ho because I am not sure I want to waste several more hours just so the tech can tell me to turn something on when the last time they told me to turn it off. | |
| | DrexBeer...The other white meat.Premium
join:2000-02-24
La Place, LA
kudos:1 Reviews:
·AT&T U-Verse
| Re: Oh and yes. I had to do exactly what you said...however I already had a Linksys router from when I had DSL, so it was an easy fix. Should I have to do it? No. They advertise that their RG does wireless and it should w/o issues.
--
Not only does Jesus save, but he makes nightly off-site backups. | |
| | | Stumbles
join:2002-12-17
Port Saint Lucie, FL | Re: Oh and yes. Yes, I also have a Linksys running Tomato from my DSL days so was able to circumvent their hunk of junk. While such actions are OK for a stop-gap until a tech can replace the unit, for the forums to give the inclination such a configuration it better is just lame.
I could not even copy a meager file size of 100MB from my main PC to a laptop without the wireless taking a dump. Since switching to my Linksys for wireless, I have copied gigabytes and nary a burp.
I have also seen in the forums their POS is susceptible to interference. Maybe that's my problem here. I don't know nor care; its a black eye for them and they need to address it (but they won't). AFAIK their modem was built by Cisco and runs BSD (a flavor of Unix). This sort of quality is not something I would expect from Cisco or BSD. So I can only assume AT&T meddled in ways that hampered Cisco from building a quality unit. | |
| | | | DrexBeer...The other white meat.Premium
join:2000-02-24
La Place, LA
kudos:1 Reviews:
·AT&T U-Verse
| Re: Oh and yes. said by Stumbles:So I can only assume AT&T meddled in ways that hampered Cisco from building a quality unit.
I would agree with that.
Yes, I have noticed in the forums people suggesting getting a scanner app of sorts to see what channels are not being used within the vicinity of your wireless AP. I have about half a dozen showing up, but they are all weak signals. If they were/are interfering, why is my Linksys running so well on the same channel the RG was set to? I guess with anything else, the more "features" it has, the crappier those "features" actually perform.
Like let's build a box that does A, B, & C, but we can't put the best parts for all of them. That would be cost prohibitive. Let's just make A top of the line and make B & C mediocre.
--
Not only does Jesus save, but he makes nightly off-site backups. | |
| | | | | Stumbles
join:2002-12-17
Port Saint Lucie, FL | Re: Oh and yes. I use Linux and it has a command `iwlist scan` which will show other APs the wireless card sees. Also, my Linksys+Tomato has a "Wireless Site Survey" function that shows me the same thing.
Which at the time is why I told the phone tech why I went through all the channels and eventually settled on Channel 10 because that was one not being used in my area. The tech tried to feed me some bull that Channel 3 was the only one that would work "well". I don't recall her reasons but it was baloney.
Just for geewhizes is screenshot of what the Linksys is now showing. | |
| | | | | | DrexBeer...The other white meat.Premium
join:2000-02-24
La Place, LA
kudos:1 | Re: Oh and yes. I'm running Tomato as well, but didn't know about the wireless survey. I just haven't poked around in it enough I guess. I probably need to update it as well.
--
Not only does Jesus save, but he makes nightly off-site backups. | |
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Review by charlie1234
Fair warning: reviewer joined this week
lodged 4 days ago
- undisclosed location
- Contract price not specified.
- "Fast"
- "Deceitful sales reps"
- "Fast internet for you, at the cost of extra "fees" in you bill."
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
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It all started when I called ATT to switch from premium DSL to basic DSL. The ATT employee spoke limited English, and I could hear people in the background speaking a foreign language. Anyways, this person talked me into "upgrading" from DSL to the new, much faster Uverse. He said that the price would be $19.95 a month for the first 12 months, and that I would not have to pay for the "hardware" (that includes a box with cables, an att modem/router model Motorola NVG510, line filters, manuals); that the cost of this hardware would be "forfeited". I thought that all this sounded too good to be true considering that I had been paying $36.00 a month for premium DSL, so I started inquiring with this sales rep about any extra fees that might be added. I asked this question repeatedly, and every time his answer was the same: that $19.95 would be all I would have to pay, that the cost of the required hardware would be forfeited, and that the only additional amount would be the taxes, which would amount to a couple of box anyway. I decided to go ahead and upgrade and he proceeded to set me up with an account number, order number and passcode. Less than a week later I received the new modem/router, and on the indicated date (when my dsl service was due to end and Uverse service set to begin) I hooked up the new hardware and was ready to go. I immediately saw the difference in speed, which averaged about 5mbps downstream!!!!
My satisfaction was short lived however because about a week later I received an email saying that my new Uverse bill was ready to be viewed, I logged in to ATT.NET and imagine my surprise when I saw the bill for $179.00!!!! I immediately called ATT and, after several minutes of fighting with their answering system, was connected to a live representative. I explained everything to this person, including the sales rep statements, but she said that she could only take care of the charges which pertained to the Uverse equipment, which amounted to $100.00. There was an "activation fee" of $49.95 which was added as a one-time fee (the sales rep totally failed to tell me about this fee, even though I asked him repeatedly about any "extra fees") that I would have to pay, and there was nothing she could do about that. I told her that if that was the case I would cancel the Uverse service and go back to basic DLS. She then transferred me to her manager, who told me basically the same thing. I told him as well to go ahead and terminate my Uverse service and switch me back to DSL, but he said that to do that I would have to call another number (1877-999-1083) and talk to a "retention" agent, and they would help me with that.
Since it was past 6:00pm it was too late to call this other number. I am now waiting to call back first thing tomorrow and either go back to basic DSL, or terminate my att service altogether and go with a different company. It all will depend on what this "retention" agent has to offer (or has the authority to offer).
I take it they ALL reserve the right to lie to their customers!:(
Comments:
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 Review by rolande
member for 10.9 years, 3781 visits, last login: a few hours ago
updated 5 days ago
- Prosper,Collin,TX
- $190 per month
- about 20 days
- "Easy order. Easy install. No hassles. No surprises, yet."
- "Video On Demand almost always pauses continuously causing frustration"
- "Majority of services just seem to work, so far, and I'm happy with the entire process from order to install to performance."
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
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I have been a long time AT&T ADSL customer in both Chicago and Columbus Ohio. We moved to the northern suburbs of Dallas, Texas in June of 2012 and were eligible for U-Verse service. So, I placed the order online in anticipation of our move to a temporary apartment. The entire process was fairly simple and easy to navigate from start to finish. I did not consider any other providers, as I prefer to use DSL versus a Cable provider. If Verizon FiOS had been available, I likely would have opted for that given the exceptional price/performance ratio and available high bandwidth options. In my opinion, U-Verse was the best available option. AT&T has definitely far exceeded my expectations based on my past experiences.
The technician called ahead of time. He arrived 10-15 minutes earlier than his 9-11am window and completed all the outside wiring work first. It took about 3 hours total to install the main gateway, 2 TV boxes/DVR, phone and register for the Internet service. He didn't even have to ask, he automatically put booties on to avoid walking with his boots directly on the carpet. He was friendly and professional and efficiently knocked the work out.
I ordered the Triple Play service including Uverse U200 channel package ($89), the Internet Max Plus package at up to 18Mbps downstream and 1.5Mbps upstream ($59), and Voice Unlimited for phone ($35).
I have the 2Wire 3801HGV gateway with a Motorola VIP2250 as the DVR on the main TV in our living area and a Cisco ISB7005 as a wireless set top box in another bedroom. They include a Belkin battery backup unit for the main gateway for the phone service. There is also a small Cisco external Wireless Access Point attached.
The wireless signal is nice and strong and I ran a preliminary speed test to a local service provider. I got up to 16.81Mbps down and 1.45Mbps upstream. I'm seeing about 28 milliseconds of latency to the upstream gateway at at&t.
They offered discounts for all of the install fees because I ordered triple play. They also offered $350 of AT&T rewards that are provided on a promotional card they deliver in the mail after 30 days of service. It appears I also get 3 months of free HBO, Showtime, Cinemax and all of the On-Demand movie options for those channels as well. That will help pass the time in temp housing. 
So, at this point, I have absolutely nothing to complain about. The order to install experience has been seamless and without issues. At this point, I am one happy camper.
We moved into our new house at the end of September 2012 and scheduled our U-Verse service to be moved from the temporary apartment we were in. I was amazed at how easy the process was. We brought the boxes we had with us. The tech showed up to do the install and everything just worked.
I had my first service outage several weeks ago. I was able to quickly isolate the problem outside as the gateway was unable to synch the DSL signal. A tech was dispatched that same day. The problem appeared to clear on its own about an hour and a half after I called. The tech still came out to test and was not able to identify the root cause. They blamed it on a firmware push to my router but I was able to confirm there has never been a firmware push to my router. So, it does cause me a little concern. Hopefully this is a rare transient event.
I recently decided to increase my Internet package from the 18Meg to 24Meg service mostly for the increased upstream capacity from 1.5Meg to 3Meg for video conferencing. I submitted the change to my account online and within 2 business days the updated profile was pushed to my router. I am now seeing 22.58Mbps downstream and 2.83Mbps upstream. I was even given a 6 month discount of $5 a month on the upgrade. I'm now paying $66/month for the Max Turbo service plus a $6/month equipment fee less the $5/month discount.
I experienced another problem this past week that caused unstable service. I had another Tech visit. They found a jumper pair in the NID was pinched and accidentally stripped bare. They re-terminated my home run in my wiring closet with a female RJ14 insert and replaced my RG which was acting strange. They ran tests on my line and found a significant number of FEC errors. It was isolated to the buried cable from my NID to the pedestal out front. So, they installed a new cable to be buried and resolved the errors on the line. Hopefully this was the last of our issues and things will be stable from here on out.
Comments:
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 Review by riturno
member for 9 years, 2241 visits, last login: 8 days ago
updated 8 days ago
- Dallas,Dallas,TX
- $88 per month
- (12 month contract)
- about 10 days
- "Installation was smooth. Services mostly work."
- "DVR is marginally acceptable. Double NAT is annoying."
- "Given my alternatives, it has been an acceptable choice."
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
Summary:
Installation was smooth. The tech was professional. The service works well, but there are details about the overall experience that could be better.
Rationale:
I needed to upgrade from Earthlink DSL, and my the only other consumer-level choices in my neighborhood were TWC and U-Verse for internet.
I would have stayed with Dish Network for my TV since I have had no problems with them, but to get a DVR would have required *another* 2 year contract as well as horrific installation fee. Even then, I would have been given a generation or 2 older DVR. This was 'the best they can do.' Churn must not be important to them.
I chose to try U-Verse after having done tech support for family members who have TWC in the area. I figured it couldn't be any worse, and possibly could be better.
I got the U200 with 1 DVR and 1 other, and the Max Turbo. No phone since I wanted to keep my old phone line intact for the alarm system.
Ordering:
I called two times about the service. The first time, I discussed the entire process in detail including costs and installation procedure. The representative was patient and thorough. The second time, which was made easier by the first call, it was smooth overall. There was a small hiccup regarding the existing DSL installation being switched from Earthlink/Covad, but it was handled well. I believe that the representative did their best to get any rebates or promotions.
Pre-Installation:
Two calls and a text message over 4 days confirming the date and time of the installation.
Installation:
Tech called that morning after 9 AM to say that the DSL was going down shortly and that there may be a small interruption in phone service.
The installation was smooth and professional. I'm glad to have found a way to use ethernet for the TV rather than reusing the old coax from the Dish Network installation.
When the tech checked the line, there was a bridge tap. There was a wireline tech on the pole within a couple hours removing it.
When the tech left, both TVs were working. The remotes were programmed. The internet worked.
Post Installation:
Well, the internet worked at the patch panel and with the RG, but not everything was working smoothly. I did not want the RG in charge (DCHP or wireless) of my home network. It took a bit of fiddling to set up the router in a DMZ with Google's DNS servers, but it eventually worked. It was frustrating, but it's my equipment and therefore not AT&T's problem.
Internet Thoughts:
I bought the Max Turbo for the upload speed. I wish it was symmetrical. Too many services that I rely on such as offsite backup rely on uploading data. My tests on speedtest.net show that I am getting the speeds I'm paying for. Since my DSL was interleaved anyway, my pings are better than before. I'm probably in the minority. My connection is generally rated a B+ or A on pingtest.net.
Speed tests on my phone with both the DSLR app and the Speedtest.net app max out at about 6Mbps. Likely the hardware can't handle the speed.
TV Thoughts:
I was using two ReplayTV 4XXX before the switch to UVerse (Motorola VIP-1225), so it did not even occur to me about a few features that UVerse has and doesn't have. I do mourn the loss of commercial skips, but the forward skip button on the remote can deal with most of the problems. I do like being able to watch any recorded show the other room.
I want more storage and more control over recorded programs. More storage will let me record more HD programs since they do look better than SD. More granular control over recorded programming would be appreciated. We don't need more than 10 episodes of Dora. I'd also like the ability to record a program by name no matter when it is scheduled.
One thing that I did not know was that live TV cannot be paused on the secondary boxes. Given the current commercials from ATT, this did not occur to me, and is annoying.
While the picture could probably be better, it seems good enough to me for now.
Overall, my expectations were very low for the DVR. Since it is not horrible or festooned with advertising, I am satisfied.
ATT Yahoo:
Ugh. This thing is awful in so many ways. Unfortunately, this fetid piece of junk is necessary for some U-verse activities I am told. Ugh, again.
ATT U-verse TV app:
Nice thing to have to check schedules and recordings. Not the most well-thought-out app, but useful.
UPDATE April 11, 2013
Canceled UVerse at one house. Installed new service at new house.
Previous Service: Despite giving me the return codes for the equipment and receiving the equipment, ATT failed to actually cancel the service or stop billing. ATT has not yet returned my funds. I canceled the service and returned the equipment a month ago.
New Service: Installation was easy since I knew what to expect. The double NATing is annoying since they are no longer issuing public IPs.
Most of the previous experience still applies even on the new service. DVR is barely good enough, but not great. All the features of the DVR setup seem to force the consumer to actively do things the hardest way possible. The number of awful channels is increasing.
ATT has had a habit over the years of updating the router and effectively breaking the connection from my local network to the internet.
In addition to screwing up the canceling of the previous service, they have screwed up the billing for this new service. They are charging my credit card, but not applying it to the account.
Synopsis: Service is good enough. Billing is operated like a clown car.
Comments:
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 Review by OcLpRk8699
member for 10.1 years, 416 visits, last login: 15 days ago
lodged 15 days ago
- Oak Creek,Milwaukee,WI
- $49 per month
- (12 month contract)
- about 12 days
- "Good up-speed"
- "Down speed doesnt compete with RR for the price"
- "Get road runner"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)
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It took roughly 12 days to get a service tech out to install the service, which was plugging a modem into the wall.. This service has less than savy pings. Roughly 70-80 constantly. Cant use xbox live with it. Tends to skip out and crash games all the time. The only real thing its good for is p2p transfer.
Comments:
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Review by DarienRedSox
member for 98 days, 47 visits, last login: a few hours ago
updated 19 days ago
- Darien,Fairfield,CT
- $111 per month
- (12 month contract)
- about 60 days
- "Whole House DVR works great, Boxes are responsive"
- "Price goes up when promo is up"
- "We will see"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings above consensus)
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PT aackage: U-200 (was U-Family but they upgraded me), 3Mbs Internet, 250Min Phone. Install done in Aug. of 2011
Pre Sales Information:
Website was easy to order and set up the install appointment
Install Co-ordination:
Installer was great, it dose take a wile to get an appointment though, about 60 days at the time of the order. AT&lso messed up my order so the installer was on the phone with the office trying to fix it. Install ended up taking most of the day
Connection Reliability
Only went out once for about 5 to 10 min. in Sandy AT&T gave me credit for the whole day.
Tech Support
Called about a DVR issue, first time I got disconnected the the person did not call me back at the callback number. Second call the person was more helpful and put in a request for a tech to come out. When tech came out they had given him all of the wrong information, once again on site tech was great, he wound up giving me an upgraded DVR unit.
Value for money
Like any thing in TV, Internet, and Phone these days, the price was cheap to begin with and went up as soon as the contract ended. Was able to talk them down once, but not a second time. Will be switching to cable because of the price. I will be comparing thee DVR to the U-verse DVR once I get it installed.
Update: 2/17/2013
Called to disconnect, was told that the phone rep I talked to last week should have given me a better deal, if so I would have stayed. Too late though because the cable installer disconnected a bunch of the U-verse wiring. If AT&T comes back to me with a better price (under $100 a month) as well as sends a tech out at no charge to fix the wiring that Cablevision disconnected I would be happy to switch back.
Update: 3/02/2013
Called back to reorder two weeks ago. Got service reinstalled yesterday. Installer was great, one or two issues with the outside lines and the iNID which took a wile to resolve. AT&T even through in a wireless box.
Update: 4/30/2013
So far so good. Install took a wile, some of the original equipment had gone bad in a lighting strike and needed to be replaced. Tech took his time at the install making sure everything looked good and all cables were organised. Tech. even through in a wireless box at no additional charge. Also got an updated DVR with more storage space. All of this and I only have the basic plan.
Had one issue on my first bill which I was being charged for a 2nd box which was suppose to be free for a year. I called about and the rep was happy to take care of it, and even through in an additional credit on my current bill.
Comments:
| | CV CV should not have disconnected any wiring that belongs/ed to AT&T. If you sign back up- AT&T will make you pay for that since you had it disconnected by a non-authorized person/company. | |
| | | | Re: CV AT&T had no issues reconnecting the wiring that was removed. The even left all of the stuff the CV guy had done active. | |
| | | | | Re: CV They had no issues now, but I wouldn't bet anything on that later. | |
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Review by Kiwi
member for 9.9 years, 2760 visits, last login: 2 days ago
updated 23 days ago
- USA/MidWest
- $40 per month
- (12 month contract)
- about 7 days
- "Realiable, very reasonable price for business class."
- "Slow 9meg with a service plan of 12meg."
- "What counts is reliability and AT&T does deliver that."
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Various reviews over the years and multiple ISP's since the advent of high speed 1200baud rate
Aristotle was hard to beat with 1G/1G, while Dallas and the crew was there, using Earthlink, which left us all holding an empty bag of zero's. Now using AT&T, which I have not had since comparing them and cable around 2000.
One thing about AT&T, they may be consistently slow, but they are reliable and many understand how important that is. Averaging around 9meg, with a service of 12meg -But, I'm a couple of miles from the sweet spot. It does get under my skin that less than 800 yards away is a Uverse sweet spot I can't have because the line runs the wrong way. Living in a historic district has it's downsides with any service; we are always LAST on any service update list, regardless of what it is.
I'm happy to have a solid connection though and will not complain about pricing for a business line at all, $40 a month is ridiculously low. I'm used to $80's + and cable was $200. I'm hoping AT&T upgrades the area so that I can also get TV and will be more than happy to pay for the service; I have never, ever been a grinch when it comes to paying for broadband, I use it more than anything else PC related -So, I'm willing to pay. I have now had service a full month.
After getting service, which was delayed due to the software mishap for a week, I'm fairly content, I know the line can handle a much better connection speed (Aristotle/Earthlink) but AT&T is slow [Years] to upgrade hardware.
If there is a con, it has to be contacting AT&T -It's entirely setup for cell phone wireless customers ONLY and is horrific to get past. However the results have been great in terms of results. AT&T will not leave you hanging without a service like Comcast will.
Cheers
***********
Update April 26th, Remains 100% reliable. Satisfied.
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Review by smurf1
member for 9.1 years, 2347 visits, last login: 18 days ago
updated 29 days ago
- Anderson,Madison,IN
- $143 per month
- about 5 days
- "Internet speed does not vary"
- "Still having rg & dvr failures"
- "Keep raising prices keeps adding commercial channels and and calling them channels towards our packages"
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Ive had uverse since June of 2007. Had the normal glitches in first year and att fixed them all.Here it is five years later the glitches which were gone are now coming back again. Dvr failures RG failures losing recorded shows all the time.voice and video out of sync .and all you get if you call is their stupid tier one. If new alternative comes to our town Ill be jumping ship.I keep down grading tv plans now down to 200 package .They keep adding stupid commercial channels and all of their uverse preview channels .and call them new channels added towards your package
Comments:
| | Chices You have choices, the same choice you had for TV before U-Verse. You also have DirecTV, and DishNetwork. Both have been around longer than U-Verse along with your local MSO. | |
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Review by Inspiron 530
member for 1.2 years, 424 visits, last login: a few minutes ago
updated 32 days ago
- Bakersfield,Kern,CA
- $170 per month
- (12 month contract)
- "Bundled service, TV, Internet access, and digital land line phone"
- "Overall pretty good service."
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Broadband speed selected is up to 18 Mbps downstream and up to 1.5 Mbps upstream. I check it every day and the speed has been pretty consistent.
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| | Now a fan of AT&T I can't begin to tell how much I dislike this company and there services. I have AT&T U Verse Internet - it is unbelievable slow. I work from home and it's a nightmare. Before I moved I had Comcast and for a while Time Warner. Unfortunately AT&T was all they offered in the area I live in now. I tried AT&T internet service years ago and was unhappy with it. One of the IT guys at my job (maybe 2002 or 03) recommend I try Comcast. He said the speed was incredible better than AT&T - he warned me it was a bit more expensive but said once I tried it I would never want to go back to AT&T. HE WAS RIGHT!. I HATE AT&T with a passion.
I will not even get started on what it took to even get them to come out and install the sorry AT&T U Verse and regular phone services (because they didn't off U-Verse phone services in this area. Not to mention I couldn't combine the account to get one bill and it's all AT&T.
When it comes to Information Technology AT&T is definitely behind other companies. Ever chance I get I tell people don't even try it. I recommend cable companies and their broadband capabilities.
AT&T SUCKS!  | |
| | | ATT - No good ATT has lousy customer service. They say that billing is one month in advance but yet they can charge for the movies you rent on demand the same billing cycle? Plus, they charged me for HBO Cinemax when I have it for free until the next month...! Very confusing for sure. Then, forget about rebates they promise. It is like going through Ft. Knox to get what was promised. Can't wait until December-going back to Comcast!!!! | |
| | | Beware! Watch you bills!! I have had a TERRIBLE experience with AT&T Uverse. I have been arguing my bill for months now and every single Rep that I talk to comes up with a different number owed. Shouldn't there be one amount if this is legit???? I have asked to speak to a Manager several times and have waited days with no call back that was promised to me. I just took the AT&T Uverse survey and was asked to be called back. I spoke to the Rep that called me and she actually hung up on me while we were talking. Is this how you handle your customer service? I didn't get loud on the call at all. I was just trying to make my point and she hung up on me. I can't believe that you are still in business. I have never been treated this poorly by a service provider. I have had nothing but problems since I have signed up with you. What will it take to get to the correct person that will help me solve this billing issue so we can part ways?? Doesn't anyone care at AT&T Uverse? I will be warning everyone I know that they should think twice before using your service. | |
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