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Review by doctorisham 
Posted: a few hours ago
member for 2.4 years, 33 visits, last login: a few hours ago
 Grand Blanc,Genesee,MI
 $109 per month
 about 14 days
 "Beautiful IPTV service, THDVR, Stable internet"
 "distance limitations beyond 3000ft, ordering system hits too many systems"
 "Great, Stable Service. Dedicated to making my exp. great."
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
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I am on the elite speed, coming from Elite ADSLl, and am very happy. installer was knowledgeable, but my order was all screwed up. i actually got as far up as the VP of ATT Michigan before the issue got resolved. But, once they dedicated people to me, it was fixed in a day.
HDTV service is gorgeous, despite the negative reviews I've read here. They must have line issues, as my initial HD quality was poor before the bridge taps were found that were laying on my line.
overall, I'd recommend. Stick with it thru all the order issues, and you'll definitely be satisfied. AT&T Utalk page about my issues: »utalk.att.com/utalk/board/messag···.id=730&
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Review by timex18
Posted: 1 days ago
member for 5.9 years, 777 visits, last login: a few hours ago
Davis,Yolo,CA
$59 per month
about 20 days
"Fast, cheap, and it just works, plus no caps!"
"Can lag at times, wireless is mediocre at best, HD so-so"
"Cheap and fast with TV and internet in 1 package"
| |
Ordered U-verse with U-300 tv package with HD and Elite 3.0-6.0MB down/ 1MB up internet and it was installed 20 days later. I was switching over from ATT DSL/phone service. Order was pretty easy and the install was painless. Took the tech about 3 1/2 hours to install. He was very nice and confirmed everything for me and made sure all was working right before I left. TV works like it should. It does look like their HD isn't as crisp as what I had with Direct TV. DTV looked great on our set. U-Verse HD is still better than SD but not nearly as good as DTV. Channel changing is super quick and the DVR is very user friendly. Called up ATT and had POTS canceled along with DSL line with no hassle.
I consistently get 5.8 MB download and 933 kb/s up even when watching a HD channel. I was getting a pretty big lag clicking on links at first but when I switched over to my Linksys N router and got my wireless from there it went away. Range and speeds are much better now.
I am getting the whole package for $59 for 6 months before it goes up to $79 because the rep was sorry they could not get out to me sooner. No contract so I can quit any time. Overall, I am pretty happy with everything and would recommend this service.
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Review by Horn951
UPDATED: 8 days ago
member for 303 days, 3 visits, last login: 8 days ago
Corona,Riverside,CA
$150 per month
about 2 days
"Great speed for having 5 t.v.'s 2 wireless laptops & 1 desk top running off 1 router and stiil have a great internet conncection"
"No bad points..Im not just limted to my house for wireless internet connection you can go to hot spots free of charge"
"Cant get better than this elite package all t.v. channels + HD and internet for 150 & no contract term plus $200 dollars back"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings above consensus)
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The other options I had was dsl which I had with AT&T before I switched to there newley installed U-verse cable/fiber optic hybrid conncection I was paying $65 bucks for 300kbps download speed plus my another 25 for my land line with long distance I also had to buy a linksys wireless G router to be able to have a wireless connection for my laptop so were lookin at $90 bucks a month for dsl and my house phone plus the router which at the time was $120 plus Cat5 cables and one $75 dollar wireless notebook card alot of money right?..Well i got a knock on the door one day and it was AT&T customer service guy He was goin door to door down my street to let everyone know the there new U-verse service was up and running so he told me a little about the service than try to sell me the service I told him I dont know I dont want to pay the early termanation fee for the DSL I already had he told me you know what no bodys Knows tthis right now but if you go online and order a package you want ther is no fee as long as you stay with AT&T plus there is no contract and her told me the first 2months are free and that I can get $200 cash back depending on the package i get so I told him thanks for all the info and i went straight to my computer to reasearch this deal and the service well I ordered the Service online I got the best T.V. package they had with HD channels and I got 5 T.V./DVR/HDMI recievers one for each room the first 3 are free the other 2 were extra $5bucks a month..Than i upgraded my internet package to 600kbps+ which comes with a linksys wireless router and I got the long distance phone service... All i had to do is type all my info in and pick the day I wanted the guy to come and install everything than hit the check out button I didnt have to pay a penny plus I'm getin a $200 dollar check mailed to me + the first two months were free. to good to be true you say order it im saving so much money I had Dish Network for T.V. service there were charging me $85 for all the channels no movie channels I had to pay a extra $14 a month just for HBO. not Only that I wanted to upgrage my recievers cause i wanted HD cause I bought a couple of flat screens dish network said that a extra $15 dollars a moth for the HD channels for each reciever and another $10 for each DVR and I had to pay a extra $4 bucks per reciever a month to lease the Recievers from them..... I said F**K that I got all the movies channels all the HD channels 5 recievers all with DVR plus my internet service with WiFi and I can go any where they where there is a WiFi conncection for free plus my home phone with long distance all for $150 a month not strings attached cancel when I want THE BEST THING I DID...Alway Have A CONNECTION NEVER SLOWS DOWN EVEN WITH ALL 5 T.V.'S RUNNING EACH RECORDING 4 DIFFERENT SHOWS AT THE SAME TIME ALL IN HD PLUS HAVING 2LAPTOPS ONLINE DOWNLOADING MOVIES & ONE DESKTOP RUNNING MY WEBPAGE AND WHILE IM WORKIN ONLINE so if you want the best service at a great price and its available in your area dont think about it get it you will be glad you did it.
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Review by DynaPat
Posted: 9 days ago
member for 183 days, 30 visits, last login: 4 days ago
Bolton,Tolland,CT
$140 per month
"Good channel line ups"
"Fails completely every 2 to 3 days."
"No good at all - not working for me."
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)
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Here's my tale of woe after 2 months of UVERSE.
I was initially drawn to the AT&T Uverse package for a couple of reasons. 1, the channel line up for the money appeared to be better than what was being offered by Comcast. Comcast seemed to have a bewildering array of selections, and it seemed like I couldn't get what I wanted without going to their top of the line mega-digital package. I also poked around a bit right here at dslreports.com and it seemed that most were satisfied with UVERSE. Nobody at work I know has it so this was all I had to go on. We already had DSL. I forgot which one it was other than it was the mid-level speed which was more than adequate for my needs. Combining TV, Internet & phone service saved us a few bucks every month compared to what we had.
Not a big deal, but it should be mentioned. The installation was postponed twice. Luckily, since someone else was going to be home at the time, I didn't need to take any time off of work. If I had to take time off from work to be here two or three times for a no show I probably would be a little more upset about that. The installation apparently went smoothly and everything was working when I got home. The phone had not yet been switched over due to some screwup at AT&T, but so what? Not a problem, the phone still worked and life was good.
About a week later a tech came out here and changed the phone service over to the UVERSE system. Very nice guy, and within 15 minutes and a RG reset later everything was working.
Then the fun began. The very next day (less than 24 hours later), I couldn't make or receive telephone calls. TV & Intenet still working. I called the AT&T service, They were able to do something remotely to the RG and got it all working again. Hmmmm. Oh well, having been in electronics in one form or another for 35 years I as well as or better than most understand that s**t happens, things break, and nothing is perfect. That's life. Ok, I'll give them a pass on this one.
I wasn't keeping records, but maybe 2 weeks later it failed completely. No phone, internet or tv. No "BROADBAND" or "SERVICE" leds. Tried resetting the RG, checked to make sure everything plugged in, all the usual stuff. Nope, it's dead Jim. Called AT&T using my cellphone and reported the problem that morning before going to work. It was still out when I got home. On a lark, I reset the RG and it worked!
For the sake of brevity, there were 8 or 9 failures that followed that basic pattern. Several calls to AT&T service, tier 2, etc, ad nauseum. And here I am. 2 months later, and I still don't have a reliable service.
The techs have been in and out 8+ times now, have fiddled with the RG, fiddled down in the VRAD box, checked and double checked the new lines they ran, and have tried their best to get this pile of stuff working. It just leaves me with the sense that I'm nothing more than a beta tester for untested technology, or AT&T fired too many of their good knowledgeable people for the sake of management bonuses.
Hey - if the people that have this UVERSE service are happy with it and it's been reliable, that's great. Good for you, I'm happy it's working for you. Sadly, based upon my experience and the facts, I can not in good conscious recommend UVERSE to anyone.
They're supposed to come out again tomorrow and replace the RG and switch to another Port down in the VRAD. I really do hope this fixes it. I'm sure they hope it fixes it too as they can't be making any money from this customer if they're sending someone out here every 2 to 4 days and have yet to resolve the problem.
I will follow up with another more positive review if it works for more than 30 days without failing. I'm hopeful, but I don't expect this to happen.
While I was writing this, then entire service went out and came back twice.
Followup comments:  koolkid1563
Premium,MVM
join:2005-11-06
Powell, WY
clubs:
edit:
October 3rd, @12:50AM
| Replace RG? You mentioned that they fiddled with the RG here and there, but have they tried replacing it yet?
Nevermind, I see it now that they are supposed to do that next  | |
| | 
StarFish267
join:2005-11-25
Fort Worth, TX | Re: Replace RG? Speaking of the RG is your service ran in on Cat 5 or Coax, and do you live in a house or "mdu" apt. building? | |
| peharris
Premium
join:2002-10-13
Indianapolis, IN
 ·Covad Communications
·AT&T DSL Service
| Uverse SUCKS I too have uverse here in Indianapolis. I think it all depends on the tech that put it in. But........I have talked to ATT uverse more times in the 5 months I have had it than the entire 3 years I had Dish, I've been on the phone with uverse at least 20 times with problems....Dish 1 time with a problem. The uverse people and the system sucks!!! Att has too many rules about this thing and it's just ridicioulus. I'm keeping it because I am moving in a couple of months and uverse does not have a contract! SUCKS!!!!!!!!!!!!
Lately I am starting to have freezes and skips in the picture. | |
| |
StarFish267
join:2005-11-25
Fort Worth, TX | Re: Uverse SUCKS You may have a Defective Balun in your N.I.D.
or need your wall plates/coax ends changed.
Also could be a bad splitter. | |
| Rob2647
join:2008-08-12
Rochester, MI
 ·AT&T U-Verse
 ·Vonage
 ·Comcast
| Ironed out... Once the issues are ironed out, it works well. I had to have 2 different techs come out on 2 different days to fix my service. Partly due to a bad gateway, and bad ground wire in the outside telco box on the side of the house. But I'm smooth sailing now. | |
| | 
kelmckinley
@sbcglobal.net
| Re: Ironed out... I too have had horrendous issues with Att U-Verse. I signed up thinking i got an awesome deal for the money and the channel line up was great and the features it came with. I took 3 weeks to get a tech out to install the package ( phone,cable, internet), they called the day before and said they couldn't do the phones yet. Fine, they installed everything else and told me to call in 2 days to schedule the phones. I did and it was scheduled, I also upgraded my channels and added another box. I received a call about a week later I had to reschedule, fine, Then got another call about rescheduling, I was pissed, so finally 6 weeks after I originally signed up to get the service to begin with they came out and installed the phone. It didn't work properly (only making calls out worked) so they said it had something to do with porting the # over and it would take 7-10 days to finish. A week passed and a new tech came out and said something was wrong and they had to reset the order which meant my phone didn't work anymore at all and it would take another 7-10 days to work. Finally on the 10th day I called to get answers, was on the phone 1 hr and 43 mins according to my cell phone, just to be told it would be another 3 weeks before my phone would be working. I said no way, this is unacceptable. They tried to "get it bumped up" with no success and offered me $40 off for the next 6 months. I said no way, cancel it. In summary ATT U-Verse has a potentially good product when it works well, however, they are not equipped to handle the demand of this product nor the customer service involved. Wait times are terrible and they aren't even open on sundays. My fear was something would go wrong and they would take a long time to fix it. Save your headaches, don't get it! | |
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Review by ttchief
Posted: 10 days ago
member for 7.1 years, 1656 visits, last login: a few hours ago
Hamden,New Haven,CT
$130 per month
about 17 days
"TV, Internet Speed, THDVR"
"None at the moment"
"Excellent service and price"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
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Value for money:
(ratings match consensus)
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U-Verse service installed 0n 9/29/08, TV,internet and voip. Installer showed up 30 minutes early and went right to work. I needed a new drop to the house so he called someone and a line truck showed up in about 45 minutes. New drop and NID installed within an hour. I had prewired all TV's and computers with Cat5E cable so install to RG a snap. Only snafu came when trying to register over the internet. My information would not take. A couple of calls to tech support and an hour later I was up and running.
So far highly recommended. Both HD and SD look better than Comcast and at a cheaper price!
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Review by Rob2647
UPDATED: 10 days ago
member for 60 days, 66 visits, last login: 1 days ago
Rochester,Oakland,MI
$104 per month
about 16 days
"Fast Internet, Great SD-TV Picture, Affordable, And not a bundled price!"
"Currently allows only 4-SD streams and 2-HD streams."
"Great alternative to the cable giants."
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Value for money:
(ratings match consensus)
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Initial review:
Decided to make the switch from Comcast, to AT&T U-verse. I can say I was happy with the decision. Getting the same channels(U200 package), if not a few more than what Comcast offered. My other option for internet would have been ADSL and going back to DirecTV, which worked great when we did have it for TV.
Ordered the Max internet(10down/1.5up) Getting within 500k of advertised speeds, not bad being about 1400 feet from the VRAD. I noticed the connection seems a little bit more snappy off the line, sort of speak than Comcast was. Pings times are very similar to my old cable connection too.
Install process was scheduled for 2 weeks from the day I placed the order was due to available install date, and my own schedule between work, and a weekend trip I had already planned. The install took about 2.5 hours. Had to rewire the main phone line in the NID, after the installer spent about 15-20mins at the VRAD making his connections. Reused the 2 year old Comcast installed RG6 coax to 2 of the 3 TV's in the house and to the modem/router or Residential Gateway(RG). I assisted the installer in cleanly running the third coax to the third TV, which was no big deal.
The RG is 2wire, and each TV box including the DVR are Motorola boxes. Never had a DVR with Comcast, so this was a major deciding factor in switching to U-verse, besides the 10/1.5 internet. The only downside that cable fanatics will tear on right away is that U-verse currently can run 4 SD-TV's or 2 HD-TV's all at once. No big deal for us, since all our TV's are standard def, and we only have three.
Installer was from Illinois, who noted that the whole house DVR will probably be using Cisco boxes. He noted that the Cisco boxes are being used in his home area installs since June.
In all, everything is working well. My Vonage line is working great with U-verse too(Linksys PAP2 v2 adapter). Only today there was a brief hiccup with the service, lasted less than a minute and the RG reconnected without having to be power cycled like a cable modem would of have to been.
Had no need to call tech support, I can usually handle most of my issues on my end without any problems. And U-verse is not bundled or locks you into any contract. Which is A+ in my book. 
9/21/08
Been having intermittent service interruptions that last under a minute each time. Only happens at most a couple times a day. Gets annoying while watching TV. I believe it to be a issue with the gateway. Need to get a tech out to swap it out. Besides that, things are going well. Still debating whether or not to keep the TV after the first month.
9/30/08
Tech came out a last Thursday and ran his battery of tests on my end. Still finds no issues. I showed the tech the stats in the gateway. After he calls his tech support line, he swaps out the gateway for another. That seemed to fix the issue mostly. Still getting the random DSL Link Retrain. I"m about ready to schedule another tech visit and show them the detailed system log I found in the gateway after the last tech visit. Still willing to get the bugs worked out, because I refuse to go back to Comcast and deal with their slow capped and crippled service.
On the bright side, the Total Home DVR is now available to me, since last friday 9/26. It works quite well, no need to fight over the TV with the DVR to watch our recordings. 
Followup comments: koolkid1563
Premium,MVM
join:2005-11-06
Powell, WY
clubs: | THDVR THDVR will work on either the Motorola or Cisco boxes, it doesn't really matter which as they will both have the same software loaded on them and THDVR is purely software driven. | |
| Oedipus
join:2005-05-09 | Gateway I thought 2Wire made the RGs. I know Motorola and Cisco make the STBs, but beyond that I wasn't aware. | |
| | Rob2647
join:2008-08-12
Rochester, MI | Re: Gateway Oh duh, thats right.  For some reason I thought that was just a branding name Motorola was using for the gateway. | |
| | | |
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 Review by gdm
UPDATED: 17 days ago
member for 7.3 years, 4043 visits, last login: a few hours ago
Mchenry,Mchenry,IL
$154 per month
about 15 days
"Great speeds, TV picture seems better then comcast digital. Saving money on top of it!"
"The 2wire is nice but wish it would connect to a 3rd party router to let it handle everything. Internet is set to interleave"
"Great price and quality for internet/tv!"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
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****Update 9/24
Things have still been working great. I left Call Vantage for U-Voice since it went live in the chicagoland area and it's $30 for unlimited voice. I had it installed on 9/11 and so far no problems. I do like not needing a secondary QoS router like I needed towards the end with Call Vantage. My two issues right now are the login process to check voicemails via the web is to long. The portal for Vonage, Call Vantage and even Comcast was faster then U-Verse. Secondly, they don't offer the ability to have your voicemails emailed to you like Vonage or Call Vantage. Overall very happy and I seem to have more features then Call Vantage.
Also I updated my price so my package includes U300, Max Internet (10/1.5) and U-Voice all for $154 before taxes.
****Update 3/14
I have had service for a month now and no major complaints. I had to call support back out do to my basement STB being on the 59 coax and causing issues. Came out and put cat5 in for me and been working great.
I have dropped POTS and went to Call Vantage that's been working great as well.
I got my first bill today and it wasn't completely correct with what I was told with discounts. When I was having install issues a rep decided to upgrade me for free from the u200 to u400 free for 6 months. Well they only applied a $20 credit instead of $40 which would make it free. I called up and explained what happened 5 minutes later all was taken care of.
Latency isn't a big issue for me but I do look forward to them removing it one day and opening the internet pipe a bit more. Overall very glad I dumped comcast!!!
Oh and 1 think my monthly price is based on the u200 and MAX - 10/1.5 internet.
*********Original Post
I switched over from comcast. I had all 3 services with them. I saw that NE Illinois went live. So on Monday 1/28 I went to the U-verse site and put in my address. To my surprise it said I could get it. Then I called in to make sure and they said yes we can service you.
Now up until this point DSL has never been an option to far from the CO and no RT's for my area.
We go over everything and I have to order POTS again since VoIP isn't an option yet for U-verse service. We do that and according to the POTS person I should only be paying $8-12 in taxes we shall see. So I order 6/1 internet and u200 and they upgrade me to u300 free for 6 months. I get a $100 visa card for u-verse and $50 for POTS. For the u200 and 6/1 I pay $79 a month.
Install was set for 2/1 from 8-10. Well I call about 9:45 and they call dispatch and it appears a tech was never assigned the case. They get someone to come out from 12-2pm. He shows up about 1pm and I show him the house and NID. He leaves to go to the vrad and crossbox. Comes back after an hour and says he is having problems. So he calls for another I & R tech and he shows up about an hour later. They are both working on the lines and about 6pm they say they are coming out on Saturday to get go over it again.
Saturday 2/2 we were out and I get a call about 12pm from the U-verse tech asking about the install. I told him we would be there in 15 minutes and he said fine as he was going to go find the I & R tech.
I get home and drive over to the vrad. Explain to both what happened since they never got any notes from the day before. After an entire day still no luck and they didn't leave till 6pm again.
This went on from Monday to Thursday. Basically the issue was not being able to get or hold sync at my NID. Then Friday 2/9 we left for out of town but they kept working on it. Saturday 2/9 I get a voicemail from U-verse saying all is set and call back to schedule an appt. I call back later that day and the U-verse person said they hadn't heard back from I & R.
So on Monday 2/11 I called the I & R manager (which I got his card after they left on 2/2 and was in contact through out the week even though I was out of town) and he said all was fixed on 2/8. He said he would call a u-verse manager and have them contact me. About 11am on 2/11 I get a call from the u-verse manager and setup the appt. for 2/15 from 12-2pm.
I get a call about 8:15 saying they had a cancellation and could they come at 9am. I couldn't since I had some conf. calls and needed the internet during that. I call about 11am just to verify all is going well and to see if I can get the 10/1.5 internet. They check and I can so they upgraded me to that over the phone and upgraded me to the u400 for the trouble for 6 months free.
So tech calls about 12:15 says he will be here by 1pm. Shows up we go over everything and by 2:30pm all is working. We got the internet up first and then did the TV's.
I have the 2wire/RG in my furnace room since that's where the phone and cable come to and I have a board with everything mounted down there. I have coax going to the DVR and other setop box. Then a cat5 coming up to my office to the Linksys router which I just made a switch. Wireless is running through the RG/2wire and working fine. Just not used to a 2wire interface so that's taking a bit. Sync rate at the RG/2wire is 62 which is very good.
Speeds are as advertised. I don't have HD but the SD picture seems clearer to my wife and I compared to Comcast Digital cable.
Depending on what my POTS bill is I may switch to Call Vantage.
Over all very happy I stuck with it and the techs were very nice the entire time. One thing folks should realize is this is new technology just like when DSL came out. Some people have very smooth installs and others don't.
Followup comments: 
WiFiguru
Formerly jnethostman
Premium
join:2005-06-21
Bakersfield, CA | Nice! Very nice review!
Good to hear that everything went okay in the end. | |
| 
wings10
I Am Legend
Premium
join:2004-06-09
South Elgin, IL
clubs:  | U-Verse Do the set top boxes have HDMI? | |
| |
gdm
Premium,MVM
join:2001-06-15
Mchenry, IL
clubs: | Re: U-Verse They do but they have a bug in them right now so you have to use RCA cables. | |
|
cvg
@sbcglobal.net
| uverse I had uverse u300 and elite internet installed on 9/4/08. The install took about six hours, but it was due to my house wiring thanks to comcast, att replaced it all for free, wires connectors, ect. There was such an improvement over comcast; its cheaper, its faster, more channels, better picture, a 4tuner dvr, all the boxes are hd capable (even though we dont have hd at this point in time), service was friendly, internet speeds were consistant and what they said it would be. We were getting comcast with no digital tv boxes with about 65channels and 6mbps internet for $100 a month. For $109 a month we have 1 4tuner hd/dvr and 3 additional set top boxes and the same 6mbps internet with the U200 package after the free month of the U300. Recently they upgraded to the whole home dvr which lets you access recorded tv from anywhere. Soon it will be able to pause/rewind from any box as well. | |
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Review by rprather12
UPDATED: 19 days ago
member for 3.5 years, 164 visits, last login: 1 days ago
Modesto,Stanislaus,CA
$145 per month
about 30 days
"Speed as sold (9500/1400), Excellent HD, DVR works great, Stong Wireless signal"
"Can't seem to get the VOIP order correct - 2x's"
"Had it for a few days and it's working great (still waiting for VoIP)"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Value for money:
(ratings match consensus)
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First install was scheduled for about ten days ago. Tech showed up (late) and when we started comparing the order to what he was installing he said I hadn't ordered VoIP. After I showed him the original order form he said the node wasn't set up for VoIP so he would have to have that done and re-scheduled us for a week later for the install.
Second tech showed up (early) but again he said we weren't set up for VoIP. He detected (smart fellow) my irritation and decided to install the Broadband and TV and scheduled another appointment in a week for the VoIP addition. He did volunteer to set us up with a temporary number but that was not an acceptable solution since we would miss any calls to our regular number for a couple of weeks.
The install went well. He had trouble getting the line quality he wanted but found out it was their balun. He got that fixed, ran three coax runs under the house. Hooked up my main TV and added the HD that had been missed on the original order. He also added another SD TV that we decided to include.
Internet fired up right away at full speed and the change over of my account was easy since I was moving from an at&t standard DSL account.
Complete installation took about five hours and went fairly smoothly.
Now I am waiting for the next appointment to get the VoIP added.
Since I have a Macbook next to the TV that I had connected to my LAN I was pleased to find that I could run an enet cable from the back of the DVR to the Macbook and put it on my LAN without running additional wiring or using wireless.
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Review by Learux
UPDATED: 21 days ago
member for 6.9 years, 394 visits, last login: 2 days ago
Santa Clarita,Los Angeles,CA
$74 per month
about 7 days
"Price, reliability, picture quality, speed of channel changes"
"Little bit higher ping times still good."
"Good service for good price"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
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I do have u-verse TV and internet, it all works as advertised. Installation did not take long at all(1.5 hours).
Channel changing on the TV is very fast, and find the whole menu system very intuitive.
My pings have been going down a bit as well. Really starting to like this.
The boxes on top of the TV's do get warm, even when not in use. Not good in Southern California.
Reliable service, in 9 month zero outages.
Professional, friendly tech people and when you try to reach them by phone there is hardly a wait.
I would recommend this service.
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Review by DJandLORI
UPDATED: 29 days ago
member for 29 days, 0 visits, last login: 29 days ago
Milwaukee,Milwaukee,WI
$51 per month
"PRICE, OPTIONS"
"SERVICE RELIABILITY, TECH SUPPORT"
"LIKE THE SERVICE BUT IT NEEDS SOME FIXING"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
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We had AT&T U-verse installed on Aug. 16th, 2008. The tech was over 2 hours late and wasn't in a good mood. He was very quick at getting everything set-up & very helpful explaining the system once he took a breath. We dislike the fact that there was no troubleshooting literature given to us with the service, specifically because we have had problems three times already and haven't even had the service for thirty days yet! We called this morning with the latest problem and the customer service person on the phone told us they can have a tech come out but we may be charged for it. UNBELIEVABLE!!! We are having problems because our sound cuts out, we can't get the menu or guide to come up, and we can't even shut the system off. We have a brand new remote (second one) with new batteries. The first remote supposedly didn't work so it was replaced by the second tech who came to our house. We have had the service less than thirty days so how are these glitches our fault? Why should we have to pay if a tech comes out? When the service is working, it's great! There are a lot of options and the DVR capabilities of recording four shows at a time are a blessing. The rates are extremely low compared to other cable services we checked into. If anyone has any info on how to solve these issues we're having, we'd greatly appreciate the input.
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