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Review by pf2007 See Profile

  • Location: Sacramento, Sacramento, CA, USA
  • Cost: $40 per month (12 month contract)
  • Install: about 4 days
att is a bad company
Go to another company for internet.
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

ATT Internet service is the worst internet you can have. they have horrible customer service and the internet will frequently go in and out. Go with comcast instead.

member for 10 years, driveby review (so far)
lodged 10 years ago


BusinessinMI
@sbcglobal.net

BusinessinMI

Anon

UVerse internet

Don't let At&t representatives fool you. Switched from AT&T DSL, to UVerse, TERRIBLE!!! I was assured internet speeds of 3 times greater than my existing DSL line, not the case, my internet is slower than ever, this is terrible for a business! Fooled once again by AT&T...If you have Comcast business in your area, get that instead!
golfnow
join:2012-08-19
Knoxville, TN

golfnow

Member

Re: UVerse internet

Sorry best decision I have ever made was when I left Comcast for Uverse. Much faster.

David
Premium Member
join:2002-05-30
Granite City, IL

David

Premium Member

having problems? we can help

We have a AT&T direct forum here, I believe the link is even on the front page. You can also click my name and it will show a link on my profile page.

We are here to help!

Thanks
David.

Judi
@bellsouth.net

Judi

Anon

Re: having problems? we can help

I came across your post when I was researching ways to increase my isp speed. I currently have business service through AT&T and I have a download speed of (roughly) 2.5mb but my upload speed is where I'm having issues. I need an upload speed of .4 (sustained) but can only manage .27-.33. I called the tech support line and he told me that he could guarantee me .4 upload but in order to do that my download speed would be dropped to 512k, which is unacceptable because I need 1.5mb or better for work. The other alternative I was given (because uverse is not available in my area and they have no idea when or if it will be (his words not mine)) was to purchase another 3 mb line and (I'm assuming because he didn't go into a lot of detail) pair bond to achieve a 6mb service. My big issue with that is that I would have to pay for 2 3 mb service at $34.99 which if you ask me since they seem to be in no hurry to get uverse in my area they should give it to me for the same cost as the uverse service.

Any thoughts or suggestions would be welcomed and appreciated.

Thanks,

Judi

David
Premium Member
join:2002-05-30
Granite City, IL

David

Premium Member

Re: having problems? we can help

ahh, had to look at your location... this is in bellsouth where I believe the highest pkg is a 512kb upload, but the downstream is wide open (capped at 6mbps on the ISP side). I think 512kb is all they offer (max upstream offering) in bellsouth. For 13state if you can get the elite tier 3-6 down/ 512-768k up that probably would be better for your needs. If uverse/IPDSL isn't available they wouldn't be able to pair bond ADSL. Only other way to get a sustained upstream above 512kb would be (note: this assumes you do not have alternate providers such as cable, wireless, etc..) a t-1 1.5/1.5 symmetrical.

Judi
@bellsouth.net

Judi

Anon

Re: having problems? we can help

Just got off the phone with AT&T again....and I'm told that the service I have is the 3mb download and .384kb upload (which I don't speed test any where near those) and that is unfortunately the best available at this time. Uverse is not available and won't be for some time. I did get in contact with a cable company that's moving into the area and they are offering a 7mb download and .768kb upload for just a few bucks more. So after being a loyal AT&T customer for 15+ years it looks like I'm gonna have to switch. Thanks for getting back with me though, I appreciate it.

David
Premium Member
join:2002-05-30
Granite City, IL

David

Premium Member

Re: having problems? we can help

said by Judi :

Thanks for getting back with me though, I appreciate it.

No problem, thanks for using at&t for the long run you had and good luck.

Do call again if there is anything else needed though.






Review by o2cool8 See Profile

  • Location: Miami, Miami-Dade, FL, USA
  • Cost: $114 per month
  • Install: about 14 days
Internet is stable at 12/2
HD Picture
If you care about picture quality, go with cable or satellite
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

I had U-verse 300 with HD, home DVR, and all the premiums plus HD extra channels for about two weeks. I couldn't take it anymore, picture quality extremely bad, especially for high action programs/movies. I even had the tech look at how bad the "HD" channels looked before he left during the initial installation, and he said that's how it is. There is nothing wrong with the line or connection and I have an excellent signal. Coming from Comcast, the picture difference is night and day. I couldn't justify keeping the service any longer and canceled within the 30 day money back guarantee.

member for 21.9 years, 1948 visits, last login: 2.8 years ago
updated 10.1 years ago


Pissed
@mycingular.net

Pissed

Anon

U-verse Customer Service

I would like to share with you the dissatisfaction I received by trying to place a call to 1-800-288-2020
on a Saturday afternoon before I lost my patience & hung up. I was put on hold for 34 minutes while the "Customer Service Representatives were assisting other callers thank you for your patience". Apparently the quality of customer service is definitely not high speed & of disservice to us all.
MoneyT8
join:2014-02-16
California

MoneyT8

Member

Re: U-verse Customer Service

I recently called that number on a Saturday as well and received pretty bad service. Although it was probably with that specific rep. She told me that I had called 5 times that month and was it regarding and the same issue; I can call back as many times as I please. I'm not sure if it's like that everywhere but I will not most certainly tolerate it.

Eagle1
@sbcglobal.net

Eagle1 to Pissed

Anon

to Pissed
I called that number yesterday and was put thru to someone in the Phillipines, she couldn't answer any of my questions, she could only read from a script. I was calling because they increased my service; ridicuously increased it: her only response was to upgrade and I'm like "what?", I'm trying to lower my bill, not increase it! I'm asking my friends what provider they use and most are responding: Xfinity. I think I'll give them a call!

Review by flybige See Profile

  • Location: Clinton Township, Macomb, MI, USA
  • Cost: $210 per month (24 month contract)
  • Install: about 7 days
a 30 minute upgrade took the techs 5+ hours
Still don't have my full internet speed
I'm probably going to go to comcast. AT&T is getting too pricey
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

Got uverse several years ago when they came in and had the whole house DVR. It was great and I got a good deal. Now my rates seem to be going up every 6-12 months for the fee or some new tax. My guaranteed lifetime rate on my phone has changed 3 times now due to fees and other increase they claim are out of their hands. I am now over 200+ a month for the U300 package.

My install took all day...my upgrade took over 5 hours to complete and I still don't have the promised speed.

The good think I got out of it is a Motorola NVG569 RG that has a built in backup battery and wireless N capability.

The installers were nice but just ran into problems and it took awhile for them to troubleshoot everything. The problem resulted from and incorrect initial install.

UPDATE:
Techs back again trying to fix the service....Tech also calling for more support as stuff appears to be screwed up in the boxes outside as well.....

member for 10.4 years, 4 visits, last login: 9.5 years ago
updated 10.2 years ago


Att tech
@sbcglobal.net

Att tech

Anon

Upgrade

I'm guessing you either had an Inid or just upgraded to 45 meg downstream (available in very few areas). Regardless of which applies to you the point is that if you have an Inid or the nvg589 your service is now a bonded pair, except in the rare case where you have single pair service and recieved a nvg589 (logistics issue at garage). Regular uverse is ran off a twisted pair - 1 pair (2 wires) in a cat5 cable. Bonded pair is ran off of 2 pairs (4 wires) in a cat5 cable. Those two pairs need to go all the way to your modem, which if you have bad wiring in your home poses as a problem. Another issue may be the actual wire center that you live in ( main telephone cable). If your neighborhood wasn't designed to manage bonded pair capabilities (which most aren't and cost billions to fix) or your wire center has an old main cable, these can pose as potential prolonged installations and not reaching your internet speeds. Also keep in mind that even with an RG (modem) with N capabilities you may never reach full internet potential due to distance from RG, interferences between wifi device and RG, ect. Hope this helped you out.

Review by idmd4 See Profile

  • Location: Fairfield, Fairfield, CT, USA
  • Cost: $200 per month (12 month contract)
When it's working Uverse has superior DVRs to Cablevision
Inconsistent service and techs who can't fix problems, substandard internet speeds and terrible sounding phone
Uverse has forced me back to Cablevision and their 1990's technology - at least it works
Pre Sales Information:
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Tech Support:
Value for money:

I had Cablevision for years with no "problems" although their DVRs were ancient and my bill was getting pretty high. A friend of mine was talking about Uverse and how much better the DVRs are and suggested I try them. I ordered their triple play - installation went well with no surprises. We had 5 set-top boxes installed as well as internet and phone.

My initial impression was their DVRs were in fact superior to Cablevision's DVRs. PQ was equal to CV on HD channels although their SD channels were much worse than CVs - not a problem since I hardly ever watch SD with the exception of BBC America which is STILL SD on Uverse. Phone quality is poorer than CV's in both sound quality and consistency - voices drop out in and out constantly. Internet from the start was very disappointing with speeds not even remotely close to what I paid for and constant latency problems. The first 6 months of service was stable with few issues and then that all changed.

Starting about 6 months ago all three services started dropping multiple time per day. I'd loose TV signal, internet and phone for anywhere between 10 seconds and 5 mins multiple times per day. I called tech support who ran some line tests and I was told "my second line was down" and someone would need to come out to the house.

The first tech came out, said no problem and then spent an hour looking around and then said he had "No idea how this system was installed" and someone else would need to come out. He confirmed we had a "line fault 3000 feet from the node" but he couldn't find the fault....a more senior guy needed to come out - sounds good.

Tech 2 comes out and he has no idea what the problem is so I get him up to speed, he quickly declares the first tech an idiot and goes about looking around for TWO hours before he comes up and says "my second line keeps going down" but "I don't really understand the install so I'm going to try and get the guy who installed your system out here".

Tech 3 (Not the guy who installed the system) comes out, again has NO IDEA what has already been done or ANY of the history. He's here for about 2 mins, leaves for 10 mins and comes back and says "All fixed! I tightened your connections at the box down the street and you're all set. Both lines are up and running". Within 20 mins of him leaving same problems occur.

Tech 4 comes out and looks around for 20 mins and says "I need to get a bucket truck out here....there's nothing wrong with your equipment or install...problem is probably between the node, pole and house."

Tech 5 bucket truck guy AGAIN has no idea why he's here. He goes up in the bucket and says "problem is not at the pole or node". He said I "probably need a new box (the one located in the basement next to the breaker) but ATT doesn't supply bucket guys with these" so he can't help me out. Someone else needs to come out.

Tech 6 replaces box and problems still present.

At the moment all three services drop multiple times per day. Even when TV is up and running if you pause the current channel and begin watching (even after only pausing for 2 mins) it skips ahead to current TV 100% of the time after a few mins. Internet even when "working" is only giving 8-9Mbps and latency is +200-300ms. So I was forced to wait out my 12 month contract and go back to CV with their ancient technology since I never had a problem with their service, CV's internet is SUPERIOR in EVERY WAY as is their phone quality. My feeling is Uverse is good technology in the home but it's using an ancient infrastructure between the nodes and houses and my guess is that's where my problem is but ATT doesn't want to restring lines. In the end I don't really care what the problem is I just want my service up and running and Uverse just can't provide that.



member for 13.2 years, 20 visits, last login: 3 years ago
updated 10.3 years ago


David
Premium Member
join:2002-05-30
Granite City, IL

David

Premium Member

Can we help?

can we in at&t direct help put an end to the madness?

Let me know and thanks- David
idmd4
join:2011-01-13
Jefferson, MA

idmd4

Member

Re: Can we help?

I appreciate the offer David but I'm already back with Cablevision. I'm pulling 58Mbps down and 28Mbps up (something ATT could never match) with equivalent PQ and contrary to other's experiences while a little quirky Multi-room DVR has been flawless for me. I'm impressed that the day of the install three TVs failed their internal test and a second tech was at my house working till 9:30PM to get them all to pass - yes they even asked if this would be an inconvenience and said I could boot him out at any time and he'd come back tomorrow. In the end he solved the issues same day - I gave ATT 6 tried with no resolution. Any way Happy Holidays!

David
Premium Member
join:2002-05-30
Granite City, IL

David

Premium Member

oh well, better luck next time hopefully.

Thanks
david
54761437 (banned)
join:2013-01-18
Durham, NC

54761437 (banned)

Member

Remote problems

So have the techs ever actually checked your pair(s) at the VRAD/DSLAM? I mean, if AT&T operates anything like CenturyLink or Frontier they probably have oversold nodes and this is why your bandwidth is significantly below provisioning. They keep sending techs with bucket trucks to your house, but the problem is pretty obviously not on your end.
idmd4
join:2011-01-13
Jefferson, MA

idmd4

Member

Re: Remote problems

I don't know what they checked....just that it was not fixed and I was constantly shocked how every new tech had NO IDEA what had been done before him. In the end 6 or 7 chances is just too many.

Review by JoelTR See Profile

  • Location: Carmichael, Sacramento, CA, USA
  • Cost: $40 per month (month by month)
  • Install: about 14 days
Friendly phone service, consistent speed and connection
Had to call to receive rebates.
Thus far, consistent speed and no down time.
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

I considered Comcast, Surewest, and AT&T DSL. I previously have Comcast at my previous house, and I considered it for my new home. However, I decided against it because of connection down times I experienced, which was about a couple of days per month. Surewest offered similar service but a little more expensive. The maximum speed I could get with AT&T DSL is 1 Mbps.

Thus, I chose AT&T U-verse. Thus far, I'm happy with the consistent speed of 3 Mbps and no down time yet.

3/23/2011 Update: Since AT&T increased the Internet cost to $35 per month for 3 Mbps, I upgraded to 6 Mbps for an additional $5 per month. In a couple of months, I'll be looking at what Surewest can offer.

11/26/2012 Update: I upgraded to 12 Mbps at $33 per month.

11/3/2013 Update: I had a one year contract that ends on 11/5/2013. My bill has been going up. Now, AT&T is charging me $2 per month for equipment. My total bill for both Internet and voice is now over $82. It started at $69. Thus, I decided to switch over to Surewest.

member for 23.3 years, 4311 visits, last login: 6.2 years ago
updated 10.4 years ago


Sam
@rr.com

Sam

Anon

Wait

After you receive your 1st bill, see if you can talk to any CSR, good luck
keason
Premium Member
join:2002-05-02
Ann Arbor, MI
·Comcast Business
·T-Mobile

keason

Premium Member

Support: Surewest (1) Comcast (2) ATT (3)

I've worked with all three providers in the past 6 months with clients and Surewest is by far the best regional ISP I've seen - even for residential accounts. Their support is US based and highly competent, and even truck rolls are fast (from experience in the Citrus Heights/Roseville area)

Comcast has gotten a lot better (especially for business service), but ATT is going the other way. ATT DSL is overloaded in many areas (not Uverse) so I'd watch any slowdowns you might experience.


mrjoe
@sbcglobal.net

mrjoe

Anon

uverse tv a joke

We had att uverse installed in our home 2 weeks ago and although they knew we had four people who watch tv independently they didn't say we would have any trouble..With four TV's running in evening plus some recording many,,many times we have to watch same channel since this outdated (although new) system only allows a total of 4 functions no matter how many tvs you have.. this is a real Joke and ATT is so misleading in the millions they spend for all the commercials trying to get people to use this service

Review by tobymccann See Profile

  • Location: Fort Worth, Tarrant, TX, USA
  • Cost: $175 per month
U-Verse has partnerships with several of the content providers to allow viewing over iphone/ipad
Service in my area is deplorable. Slow connection speeds, frequent outages and interruptions in service.
How they can charge a premium for this product should be illegal. It might be better in neighborhoods that actually have fiber.
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

We live in an established neighborhood in a nice part of town. Buying a home in this area isn't cheap these days. With that said, its shocking AT&T hasn't updated their infrastructure to provide a level of service comparable to newer neighborhoods. The original marketing of U-verse was fiber to the house to offer blazing speeds and amazing content. However, our neighborhood is utilizing catTV infrastructure which is too far from the VRAD to provide speeds and level of service consistent with rate-plans and marketing claims. We ordered U300 & HSIA MAX VDSL @ 12Mbps, but rarely if ever get those speeds. One of the techs who came to our house said they actually gave us a higher rate to help ensure we get more consistent results since we are too far from the VRAD and the infrastructure is poor.

We do get a $10/mo service credit, but after all of that, taxes and fees I feel more than ripped off to be paying $175/mo for two cable boxes, HD and crappy Internet. By the way, we can only watch and/or record two HD channels at once. If we are using both receivers for HD (who watches anything in SD these days???), we cannot record another program - an issue that haunts us on a regular basis. Rarely, if ever can we make it through one program, movie or sporting event without a freeze, or blue-screen of interrupted service. We've had U-verse out more times than I can care so I don't believe it to be a quick fix, they just need to invest in their customer base. Not many alternatives in my neighborhood either, which gives AT&T little reason to invest, which is sorry.



member for 10.4 years, 2 visits, last login: 10.4 years ago
lodged 10.4 years ago


David
Premium Member
join:2002-05-30
Granite City, IL

David

Premium Member

Can we help?

Can we assist if possible?
cmarslett
join:2006-11-22
Pflugerville, TX

cmarslett

Member

Re: Can we help?

Toby,

I would recommend you try help from David. When I had AT&T DSL and U-verse, I got the only useful customer service the company ever provided through the monitors here in the AT&T specific forum.

Texas (at least Pflugerville) tech support is REALLY marginal.
BigVe
join:2005-07-15
Gulliver, MI

BigVe

Member

Get Dish Network

and the Hopper.Record 6 channels and much more

Review by gcis See Profile

  • Location: Tracy, San Joaquin, CA, USA
  • Cost: $161 per month
Great TV Service Love my DVR
Horrable Modems if your a Gamer, or advanced user dont bother ordering internet with TV/ Tech support is clueless past basics
I will be switching to another ISP the Second I can find another
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

I left Comcast For u-verse due to Comcast started Transfer capping Residential customers.

My over all experience with u-verse has been terrible if your anything beyond a basic user i would not recommend this services simply due to How the RG does not allow bridged mode even if you order static ips the modem use state full packet inspection which severally limits what you can actually use the ip addresses for.



member for 17.4 years, 9 visits, last login: 10.5 years ago
lodged 10.5 years ago


Review by azileretsis2 See Profile

  • Location: Clinton, Hinds, MS, USA
  • Cost: $30 per month
worst customer service ever
worst customer service ever
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

worst customer service ever. canceling service took >1 hr and have talked to five representatives so far and still haven't cancelled my service.

except for robert in Nashville TN who finally found my accts and took care of it for me. this was my sixth customer representative.

member for 13.4 years, 8 visits, last login: 6.5 years ago
updated 10.5 years ago


Martha
@sbcglobal.net

Martha

Anon

Hallmark Channel

I have been an extremely happy AT&T u verse user for about 6 years. I would love to have the Hallmark channel! Whatever you have to do to get it, PLEASE do it and make a lot of people happy!

Cindy
@sbcglobal.net

Cindy

Anon

Tec support and service.

I haven't had full service since July. I have made many,many calls to them only to get let down again.
No shows on the Tech support side . I'm still without service and they want me to Payton bill ! Fat Chance !!! Terrible service . I'm having 50 people over Sat. I will tell all of them the terrible service .






Review by isclarry See Profile

  • Location: Buffalo Grove, Lake, IL, USA
  • Cost: $32 per month (12 month contract)
  • Install: about 90 days
Internet speed & connection
Problem with Wireless adapter Netgear: should be periodicall disconnected (unplugged) and Connected again. ( loosing connection
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

Recently I've replaced modem 2WIRE 495 for NVG 589. The modem located on the 1-st floor and PC on the 2-nd floor, in this case I have to use WiFi adapter Netgear

For the phone line I'm using Magic Jack Plus 2014. With previous Modem I did not have any problem with phone- Magic Jack, but I've had Systematic problem with U-Verse

internet speed. Now, after replacing the modem to NVG589, the Internet speed is fine connection with Netgear adapter is Ok, but almost every day around 7 pm my phone line with Magic Jack Suddenly does not work: no calls in neither out. I have to unplug all my Network devices, wait for about 2-3 min, plugged again,- Phone works fine, but I have to unplug USB connected Netgear adapter and connect it back,- than I have a full network connection. Do you have any solution how to fix the problem?

Thank You, Larry.

member for 10.5 years, driveby review (so far)
lodged 10.5 years ago


Msradell
Premium Member
join:2008-12-25
Louisville, KY

Msradell

Premium Member

Don't think your problem is U-verse

Sounds like your problem is either with your MagicJack or with the network adapter on your end. I'm running a MagicJack using the NVG 589 and have no problems at all using my telephone.

David
Premium Member
join:2002-05-30
Granite City, IL

David

Premium Member

I am in kind of agreement

Sounds like both are on the same USB buss and one is pulling too much power or another problem is the computer is putting those ports to sleep. If the PC does that, that technically would drop your phone connection.

the NVG589 is an ethernet device, it doesn't have the capability of causing USB problems. I don't think even the Uverse service itself could cause these types of problems.

Akex
@mycingular.net

Akex

Anon

Internet

Worst service ever. Internet sucksssssssssss. I can't wait till my contract is up!!!!!

Review by kfcohen See Profile

  • Location: Baton Rouge, East Baton Rouge, LA, USA
  • Cost: $140 per month (12 month contract)
  • Install: about 1 days
U-verse(400) TV service=Awesome; having 40+ HD movie channels, 2 History ch, and s much free on-demand, so sweet.
The inconsistency of the internet in appalling. I traced the problem and I'm certain it's their fiber to wire equipment failing
If tv service is what you value, and don't mind crap internet or their weak b/g only wireless equipment, go for it.
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

Staying with Cox. Still in 30 day opt-out window for AT&T and didn't cancel Cox; they offered me a 40% discount on service to stay (customer for 8 years). Plus i just remodeled and ran new RG-6 quad everywhere and eliminated 2 splitters, before checking out U-Verse.

The sales and CS folks were nice, tech guys that came out were very nice (one even fixed one of my inside lines without the $100 charge).

If they would get their heads out of their a##es, fix their internet issues, get equipment that'll run 5Ghz wireless networks, or wireless N at least, I'd be sold.

member for 13.1 years, 16 visits, last login: 10.5 years ago
updated 10.5 years ago

TBBroadband
join:2012-10-26
Fremont, OH

TBBroadband

Member

AT&T Equipment

AT&T is updating their equipment and rolling out new models and vendors currently. If you are on on the b/g equipment from 2Wire/Pace then you're area has not been sent the new equipment as of yet. The new ones are made by MOT and do have wireless N built in.

As far as Internet; those speeds are also being increased; but keep in mind the TV does in fact affect the Internet; the more you have on; the more it takes from your Internet; the same with their Digital Phone product.