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Review by AboveAverage See Profile

  • Location: New Albany, Floyd, IN, USA
  • Cost: $70 per month (12 month contract)
  • Install: about 3 days
  • No Cap
Speed and service are great.
Their required gateway.
I would definitely do it again.
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

I was completely stoked when I found out I could get AT&T Gigapower. The installer Dimitri came and was very knowledgeable about fiber. Here we have aerial fiber. Only took about an hour to run to the house. After he got it installed I was *only* getting around 600 Mbps up/down. He replaced the ONT and Gateway (BGW210-700) due to errors on the line. After replacing the gateway it fixed the line errors, but I was still getting the same download speed. After he made numerous calls/chats with tech support I hooked up a much older computer and found out it was getting upwards of 900 Mbps. Even then he stayed with me to try to find out what was going on. After an hour or so I told him it was ok he could leave it obviously had something to do with my computer and not the service. After 2 weeks of trying numerous changes, iperfs, uninstalls and reinstall of drivers and software, it turned out to be the TCP Window Auto-Tuning in Windows 10. After I set it to normal everything went to like it should 700 Mbps down (Linksys WRT1900AC seems to not be able to transfer 1 Gbps Wan to Lan) and 940 Mbps up. Before I tried the Linksys I was using an Orbi RBR50 and it would only pass around 500 Mbps up/down Wan to Lan. It seems to be an issue with some Orbis but not all. Overall I am extremely happy with my gigabit fiber service from AT&T. I only wish I knew they had it here where I am sooner. I would advice any one who could get the Gigapower service to jump on it.

member for 23 years, 3663 visits, last login: 10 days ago
lodged 4.4 years ago


Review by joeam See Profile

  • Location: Saint Clair, Saint Clair, MI, USA
  • Cost: $128 per month (24 month contract)
  • Install: about 19 days
After not having decent HS internet for years, it is awesome!
AT&T seems to have trouble keeping track of where they have service.
The technicians are great, but the service representatives are a different story.
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

I haven't been able to get any high speed internet here on Wadhams Road in St. Clair Township, Michigan for years. You just can't imagine the excitement I experienced when my neighbor informed me that AT&T was installing VRADS on BOTH corners of my block. Early this May He informed me that he had an installer coming out to give him service. He said I should call, so they could install service at my house at the same time. I did and herein lies the story.

Our houses are about 140 feet apart with the utility right-of-way running right up the property line between our lots. For two solid weeks AT&T denied they served my house. Even as they came out and laid a new cable (partially across my property!) and hooked up his service, they kept denying they serviced my address! He had service that day. I called, and I called, and I called and informed them of this and they vehemently stuck to the story that they did not service this area. I spoke to operators, I spoke to supervisors and was promised someone would check it out and call me back. NEVER HAPPENED, and no one ever called me back.

Oddly enough, about this time I received a letter in the mail from an Arizona AT&T center announcing service in this area, it was not the Texas center I had been calling (which is the number you get online). I called them. They listened to me but, once again, said service was not available in my area. And again I explained to the operator about my immediate neighbor having service, and she went to the supervisor. He listened to me and let her sign me up for a bundle. a few days later the technician showed up. It took two days with a second visit by another technician, but finally I was all hooked up.

AT&T missed a lot opportunities in this instance and it costs them a lot of money. They had to come out here AGAIN and remark the gas and electric lines and bury another cable to my house.

That said, I got the U300 HDTV service with 18MB internet service with unlimited phone service, in my bundle. Every technician that came out here was outstanding. They were polite, knowledgeable and worked quickly. They arrived right when they said they would.

»www.speedtest.net/my-res ··· 79164424

Update 9/8/2014:

Our service was disconnected because they somehow had the wrong service address in their system. Because of this, I was almost charged for a new install. We went for a day without service. We were jerked around about getting our service restarted. Ultimately it took a complaint to the Michigan Public Services Commission (MPSC) to get the problem handled. Still not happy about all the time I wasted trying to handle it, but if you can talk to the right person at AT&T, they will make things right eventually. Put my ratings back up.

Update 8/17/2015:

Service is absolutely reliable, speeds remain the same as when they first installed the service. All this is in spite of the fact that every house in this area that has been wired for internet service is on AT&T. Comcast stopped their expansion around the township offices, so we still have no choice other than AT&T here. I am very happy that they made it here first.

Update 9/4/2015:

Last night, when we got home, all U-verse services were out. Spoke with a U-verse support person over the phone and she said according to the tests she ran our gateway modem was the problem. They were going to send a new one the NEXT DAY for us at no charge!!!!! We got up this morning to find all U-verse services are up and running, so I called their service department and promptly cancelled the new modem. Both individuals I spoke to were exceptionally nice and patient over the phone. What a difference over the last time I called AT&T! Have to say they have really improved their customer service.

4 hours later service is out again. Phone tech support says its our gateway modem again. Promised a new one on the 5th, didn't happen. Called this morning (Sept. 6th) and they sent a tech out. Both our lines are dead at the house. He went off for a while and came back several times. It appears another AT&T tech disconnected us and used our wires to hook up one of my neighbors. Only reason I'm not absolutely livid is the tech they sent today was very professional, he knew what needed to happen and he did it quickly. Still going to drop my ratings as this is BS. After one year, almost to the day, they screwed us again.

UPDATE 02/27/17:

Service has been reliable since last update, speeds still holding near and occasionally above advertised speeds, only a few occasional short outages (usually less than a half hour).

»www.speedtest.net/result ··· 7304.png

Called in to order a new tv receiver and had a good experience with them. Talked with a rep. "Bonnie" who made the process smooth and saved us time and money. Their system has become considerably better than the last time we dealt with it.

UPDATE 03/18/18:

Speeds still holding, we have no complaints at all. »www.speedtest.net/result ··· 50983515

»[Fiber Speed test: 22.94/1.90 28 ms]

UPDATE 07/03/19

Well, another year, another technician disconnects us! Last week I noticed an AT&T truck working just down the street from us, and as usual, our service went out. It came back up about an hour later though. For a couple of days after that it started going down on its own several times a day for about a half hour. I went and looked at our gateway while it happened and sure enough, broadband 2 red led was flashing away. Verified it by checking the router on the computer, broadband 2 was listed as down. Online our speeds tested to a little over half of normal with an 80 msec ping time.

Trying to get help through AT&T's online system is a nightmare, it is intentionally designed to frustrate. There is no other way to put it. Online chat with a service rep. is a complete waste of time, all they know to do is have you reboot your gateway. After that fiasco, I finally got the online diagnostic test to complete. At first, it locked up several times and I aborted it, which is why I tried online chat. After that, and only after that, I got the chance to schedule a tech.

The techs that came out were great, right on time and straight to business. First the residential tech did his stuff and, not surprisingly, said he'd have to get a line tech. The line tech was just as business like, he got straight to work and fixed the system. Don't know whats going on with the line techs that keep disconnecting us.

The sad part of this is that last year about this time they were working on the same junction box and completely disconnected us. That time, however, I was home. I walked down the street and informed him, he apologized and said he'd get it right back up. And he did. Is this going to be an annual event AT&T?



member for 19 years, 1226 visits, last login: 1.2 years ago
updated 4.5 years ago

15444104 (banned)
join:2012-06-11

1 recommendation

15444104 (banned)

Member

I experienced the same sort of issues !

Because they did not want to come out and put in a new line from the node to my NID they lost at least 2 years worth of business from me.

I called their customer service number ordered and paid for service in advance, and tried to have a ticket opened up so that the new line could be installed but at least several times those tickets were closed with no explanation or resolution, finally the new line was installed because I wrote a certified return receipt letter to their executive offices.
It was stunning how quickly they provided me with service and the previously uninterested rep from office of the president did her job correctly this time, before she was lazy and uninterested in solving my issue and actually was trying to get me to do all the leg work between departments. I think she was told ...get the job done or be fired.

Review by jcsjr See Profile

  • Location: Meridianville, Madison, AL, USA
  • Cost: $175 per month (24 month contract)
  • Install: about 12 days
  • No Cap
1Gb fiber to the house with only a couple of short outages in 1.5 years.
Nothing so far
I download large software updates in minutes at home instead of hours at work.
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

Package: U-verse TV U300 / Internet 1000 (unlimited data) / Phone Unlimited N. America

Installer was on time and very meticulous about every step of the installation.

ARRIS BGW210-700 Modem/Router
1 Wired set top box with DVR (IPH8010)
Wifi TV transmitter
2 Cisco WiFi set top boxes (VIP2500 & ISB7005)

member for 22.7 years, 2876 visits, last login: 2.9 years ago
lodged 4.7 years ago







Review by paintref See Profile

  • Location: Houston, Harris, TX, USA
  • Cost: $67 per month
  • Install: about 30 days
  • No Cap
Good HD Picture, Internet Speed Consistent
None to speak of.
Still happy with internet service.
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

Ordered U-verse (Internet and U200 TV package) on 4/15/2013 and was given an install date of 5/16/2013.

5/16/2013:

Install: Window was between 11a-1p. Tech arrived at 11.30a, well within the window. Had the Residential Gateway (2Wire 3800 HGV-B), 1 wired and 2 wireless receivers installed. Install took just over 4 hours, as they had to make a cable run from our neighbors yard to our telephone box. Installer did not leave until everything was in working order.

Once work was done, installer said it would take 3-4 business days for someone to come bury our cable. It was a pleasant surprise when a contractor (I assume) came out and buried the cable that was run to our telephone box.

TV: Got the U200 package . HD channels are clear on all our HDTVs. No major problems to speak of yet.

Internet: Although we are currently on the 6M service, which is a lot slower than comcast, speeds have been consistent and hardly any down time to speak of.

So far have been happy with the service. Hopefully, it will continue without any major problems.

6/16/2013:

Service has been rock solid up till now. No major problems to speak of.

8/9/2013

Service is still going strong and no problem/complaints thus far.

9/25/2014

Service is still going strong after a little more than a year. Service has been very reliable with no major issues. DVR box (Motorola VIP2250) went out. AT&T sent out a new box at no charge and got it up and running today.

9/11/2015

Decided to upgrade from 6MB to 18MB service. Took a couple of tries to get it done online, but it got done.

Speed upgrade was done about 10 minutes after placing the order (if not sooner). Speed test yielded the following:

»www.speedtest.net/result ··· 9652.png

Still very happy with the reliability of the service overall.

9/23/2018

After 5 years of faithful service, the 3800 HGV Residential Gateway that I had been using since U-verse was installed, finally decided to kick the dust (One of the ethernet ports went out and it was constantly rebooting).

Called AT&T for a replacement RG and they scheduled a tech to come out on the 27th between noon and 4pm to replace the RG.

9/27/2018

Tech came, albeit a bit later than 4pm. Proceeded to start replacing the 3800 HGV with an NVG589.

The coax had to be replaced with cat5 wiring, since the NVG589 does not use coax for internet service.

After an hour or two, the replacement was done and the NVG589 was live.

I noticed immediately that the download speeds were closer to what I was advertised I was supposed to be getting on a consistent basis and the NVG589 does not reboot as often as the 3800 HGV I had.

Still very reliable service, has only been down once in five years of having it and with the NVG589, internet speeds are more consistent than before.

5/17/2019

Decided to upgrade the internet from 24MBPS to 75MBPS.

Took techs about three hours for the upgrade to be completed. Saw an immediate speed increase to 75MBPS-80MBPS on a consistent basis (Via a wired connection on my xbox one).

All in all everything went smoothly and got what I asked for.

Also got the gateway switched from a NVG589 to a BGW210.

member for 21.1 years, 6134 visits, last login: 39 days ago
updated 4.8 years ago


Jon D
@sbcglobal.net

Jon D

Anon

Uverse is horrible and WAY too expensive for what you get

Over the past three years, I have had the displeasure of watching AT&T universe degrade internet service, television service, customer service and overall support. Over the last six months, I consistently have problems with the reliability of the service, the technical quality and overall the extremely poor performance. The Internet drops out consistently, it is slow even though I pay for the high tier speeds, the television gets digital breakup, freezes and often the wonderful blue screen. I have to "reset" the gateway and boxes constantly. And the problem never gets fixed. While their technicians are certainly nice they come out to the house and tell you everything is peachy keen. Within two days. All the problems are back and the Internet once again doesn't work. It is systemic of the ATT system. It is poorly designed, poorly maintained and I think on the lowest tier for performance.
And I guess what is the ultimate reason I will dump these guys as soon as I find a replacement in my area, is that they continue to increase their bill while absolutely providing a horrible service. My suggestion to anyone reading this review would be to go to any other provider, and not to purchase any services from AT&T universe.

HLOKTY
@sbcglobal.net

HLOKTY

Anon

Re: Uverse is horrible and WAY too expensive for what you get

Wow! My husband and I thought we were the only ones. We're currently going through the exact same issues with at&t uverse. It's TERRIBLE! We've had 5 different technicians show up at our house within the past 3 months. Each time would sound like a promise or a guaranteed that it will be rectified. BS!! I definitely wouldn't recommend this to anyone! Contract or no contract, I'd rather put my money towards good quality service rather than throwing my money away just to keep looking at a sad blue screen and puzzled images. With that being said, we've decided to cancel our contract. You said it right Jon D! Uverse is HORRIBLE and WAAAAAY too expensive for what you get!

Kat D
@sbcglobal.net

Kat D to Jon D

Anon

to Jon D
I'm a gamer, and my family and I have had AT&T for several, several years. But in the past year, AT&T forced us to "upgrade" to UVerse. Some nights the connection for our wifi is fine, but most night- Nope. Constant, random d/c's, latency, a whole broad spectrum of annoying issues. My computer is literally a few feet from the modem, and I never have more than three bars. Right now, I'm using my phone's (T-Mobile) wifi because it's far more reliable than UVerse. I'm severely displeased, like just about everyone else who had posted concerning AT&T. Take Mr.Jon's warning, and avoid AT&T Uverse

Ripped off
@bellsouth.net

Ripped off to Jon D

Anon

to Jon D
I totally agree. My internet service is slow and drops too often. Uverse is not even available in my area. I think it is time we ALL demand better service and better prices from ATT, Comcast and all of the others that are overcharging us because we continue to pay...........

no name
@208.84.184.x

no name

Anon

Uverse sucks

I thought I was the only one there that get's the blue screen / freeze up screen. Especially during your favorite program. When it 1st installed the tech put in that damm wireless receiver, in which I did not order & he said 'well you got it now"...sure enough we tolerated months of blue screens. Another tech came out (49.00 later) & took the wireless receiver & said the modem was interferring with it & causing the blue screen. Well, would't you know it, 2 day's later blue screen again. Called att&t again & they offered to send a tech this time at no charge & I said that ain't gonna do it. Now after reading all the reviews, others have cancelled uverse due numerous blue screens. Will have to go to another provider & cost me more $$$
mattmac
join:2011-03-27
West Palm Beach, FL

mattmac

Member

Re: Uverse sucks

Sorry about your problems I don't have any issues with uverse ..works perfectly happy with 18 Mb per second I get 18 Mb per second TV packages spotless no blue screens must be your installation.
patt2k
join:2009-01-16

patt2k

Member

hmm

this is what I get for same price as reviewer.

84.99 is for 75/35 internet when bundled with TV it's at (84/39mbps)
so the 84.99 is also with TV Package: Prime HD



paintref
Look, I see stars
join:2003-02-21
Houston, TX

paintref

Member

Re: hmm

Don't have Verizon FIOS in my neck of the woods unfortunately.

It's either comcast or U-Verse.
grebbler4
join:2006-12-26
Picayune, MS

grebbler4

Member

Re: hmm

Mine works great in southern Mississippi!!!

David
Premium Member
join:2002-05-30
Granite City, IL

David

Premium Member

If you are having problems folks

we can help. either click on my name or post in AT&T direct (I believe there is still a link on the front page of this site) says something of "staff run a support forum...."

Review by Neurobit See Profile

  • Location: Houston, Harris, TX, USA
  • Cost: $163 per month (12 month contract)
  • Install: about 17 days
  • No Cap
Speed!
GW could be better, so using own router behind it
Great install experience. Very happy
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

Been a Uverse subscriber (TV) for about 8 years).

This review is for the 1000 Fiber Internet order.

Installation took about four hours. I was ready for the tech, and had 100' of fish tape through conduit from the second floor attic and poking out the rear of the detach garage, and another one from attic to wiring closet where the network equipment is located, so he we had to do was feed the fiber through the conduit while I pulled from the attic. I even had lube ready to help it along. Used a lot to ensure a smooth pull since the run is around 175' (had no issues). In all we used up around 250' of the 300' roll.

He was very thankful and mentioned that techs are not provided fish tape, so had I not had one ready, he would have needed to run exterior on the side of the house (which I'm sure a lot folks like me don't want to do). Silly rule since I had a conduit built-in for that purpose.

Installed a device on the port at the pole and then left for a few minutes to check signal at the PFP. All was good, although he mentioned that he opened a ticket since the signal was a little too strong. He said that I was the first to order service and since then (April 30th), there were six other jumpers in place at the PFP.

Here are some photos. Service is flawless. I asked for a 210, and tech said "that's all we carry, I have a boatload of them in the truck".

I doing pass-through with my Palo Alto FW, and it's working fine, althought it does not do full gigabit speeds since it's about three years old. It will be replaced soon with a faster one, but for now it's working fine. Same with WiFi, I have a TP-Link Deco M5 mesh system, and it's doing around 400down/600up. Not full speed but fine. At the gateway I am getting full speeds, (same wired bypassing the Palo).

He also swapped my Uverse DVR (for a 1 TB model), as well as the WAP "toaster" for a new one with more range for my wifi enabled STBs.

Next step is taking down the two runs to the pole of copper (Uverse TV) and coax (Xfinity broadband) that I had been using to this point. The run tech made this time is much neater and run along the fence BTW.

Overall, super happy with the install experience. Great, professional technician.

member for 19.3 years, 120 visits, last login: 3.6 years ago
lodged 4.8 years ago


Review by pvols1979 See Profile

  • Location: Lebanon, Wilson, TN, USA
  • Cost: $115 per month (12 month contract)
  • Install: about 5 days
Super fast and low latency
Have to use provided gateway with low NAT session count even if you own your own firewall
Super fast. They need to work on allowing customer equipment better
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

I purchased the 1Gbps fiber. I am getting it for $70 for the first 3 months. There was no fee for install on a new account. I also purchased a block of 8 static IP addresses, of which 5 are usable for an additional $15/mo. The price goes to $100/mo after 12 months. The install was fine. I could have had my install date sooner to the order, but I was out of town for business. I was given the Arris BGW210-700 gateway with wireless. The install took a while because this house did not have fiber previously.

member for 18.4 years, 118 visits, last login: 3.2 years ago
updated 4.9 years ago


Review by Pashune See Profile

  • Location: Gautier, Jackson, MS, USA
  • Cost: $50 per month (12 month contract)
  • Install: about 3 days
Generous upload speed and plenty of download for the price
Much harder to use your own equipment, goes down once a month
When it works it's great!
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

My last few experiences with AT&T was.. a bit harrowing to say the least in 2008. It was the reason I joined this site. Numerous technicians visited, swapping pairs, swapping line cards and no matter what they did I had problems. Constant line issues.

Fast forward to 2019:
Technician is really chill and understanding with where I want the line installed. It's done in a few hours.

Our new neighborhood has no coax infrastructure and as such only AT&T is available. To my surprise, our lines are in EXCELLENT condition! Good SNR, low attenuation, very low to ZERO CRC error count. Has yet to go down or even slow down during a thunderstorm either, which was a CONSTANT problem at my previous residences with AT&T. Getting 100 mbits down, 20 mbits up before overhead.

- Speeds are consistent no matter what time of the day it is or how stormy it is outside (let's hope I didn't jinx myself)

- Latency isn't the best but it's the nature of DSL's interleaving technology which seems to be mandatory with VDSL2.

- Reliability could be better. Once a month, seemingly around midnight my connection takes a dump for a few moments due to maintenance/problems on AT&T's end. The physical connection to the VRAD never fails and today I had to reboot the BGW210 because the connection failed this morning for some reason. Couldn't acquire an IP address. Something I never had to do with my Netgear Nighthawk & Surfboard modem. They had 6 months of up-time before I moved.

- I'd appreciate it if it were easier to use my own equipment. True Bridge mode doesn't seem possible on the BGW210 which is disappointing.

All in all, not a bad deal. Just let me use my own router please lol


member for 17.9 years, 4748 visits, last login: a few hours ago
updated 5 years ago


Review by tim See Profile

  • Location: Spring, Harris, TX, USA
  • Cost: $130 per month
  • Install: about 3 days
Pricing (symmetric gigabit for $70!) and reliability are great, static IPs on residential service
Off shore customer service and tech support are awful.
Best value around when it comes to reliability and performance.
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

Update 1/2018: Bought a new house, the HOA provides bundled services through a local MSO (Entouch), so I no longer have AT&T or DirecTV services. Gigapower service was still great up until the day I cancelled! Customer service is still awful, however. It took almost two hours to cancel my service.

Update 11/2017: Still on AT&T. Switched from U-Verse TV (U200) to DirecTV (Choice Xtra with free NFL Ticket - equipment consists of an HR54 "Genie" DVR and two C61K clients), and disconnected the Voice service. Cost dropped to $130/month due to having AT&T cellular service. All in all, it's the best option in the area, even if Comcast were available at my residence.

Update 10/2016: Back on AT&T! Running on GigaPower 1gbps service, as part of a bundle with U200 TV, and unlimited voice. Cost comes out to ~$175/month including a /29 IP block. AT&T CPE is a Pace 5268ac RG, and Pace ISB7010 for TV. Able to sustain 1gbps speeds without an issue. TV is decent, just wish I could get the NHL Network and NHL Center Ice... and the voice works as expected. Support seems to have improved, as well. AT&T provides a dedicated phone support line for fiber customers. I've called said support line a few times now, and have had no issues working with them. Overall, a great value, certainly beats the cable co in this part of town (Charter).

Update 5/2015: I moved earlier this year, to a building where fiber internet access is included in the condo association fees. No longer a U-Verse customer because of this, but I would still recommend their services.

Ordered AT&T U-Verse 45mbps service on a promotion, $38/mo. Added a /29 of statics for $15, plus a forced $7 for their gateway, a Motorola NVG589.

I placed the order at an AT&T store on a Friday, was given $150 in AT&T gift-cards for signing up in store, free installation, etc. Service was installed 3 days later, Monday, and the tech arrived 15 minutes prior to the scheduled 9a-12p window, calling ahead to let me know. Technician was professional, and was able to get my service turned up and ready to go rather quickly.

I don't use much functionality of the NVG589 unit as I have my own firewall, but the 589 handles routing the static IPs to my firewall just fine. I should note that during the install process, I noticed that the wireless radio on the 589 was relatively weak... again, I don't use it, so not a huge issue.

Service has been extremely reliable, I haven't had an outage once, since signing up in May of this year. When calling support to have my static IP block added, the process was quite tedious, as the multiple support agents I spoke to had no clue what static IPs were, and indicated to me that my single 'sticky-static' address assigned to the gateway was more than sufficient. Once you get past that, the service is great.

I can't comment on their TV or voice service, as I use DirecTV for satellite TV, and a SIP provider (Flowroute) for voice.

Overall, I'm rather pleased, and would definitely not go back to Comcast... AT&T fits the bill just fine.

member for 18.8 years, 4127 visits, last login: 24 days ago
updated 5.2 years ago


Review by krusebear See Profile

  • Location: united state
  • Cost: $143 per month (6 month contract)
  • Install: about 3 days
  • Caps of 1000 gigabytes/month
I don't get any speed drops and constantly faster speeds than I pay for
Neighbors have access to fiber but stuck with dsl
It is the only provider here
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

Have internet 25 and unlimited North America.

member for 7 years, 563 visits, last login: 5.1 years ago
updated 5.3 years ago







Review by Economist See Profile

  • Location: Laguna Hills, Orange, CA, USA
  • Cost: $50 per month (12 month contract)
Speedy, unlimited, great CS, awesome price
Interleave latency, profiles should be higher
Saving $150/mo, happy to put Cox in the rearview mirror
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

I used to have U-Verse DSL with DSL Extreme and cancelled for Cox. But since Cox has rolled out more price increases along with a cap/overage scam, I looked again at VDSL.

Pre-sales: No problem with the qualification tool. Found what I wanted and was able to order online no problem.

Install Co-ordination: Due to having too many installs scheduled on my, AT&T missed their first appointment. They stayed in communication throughout the day and offered a following day appointment but I had to work and chose the following week. They returned the following week and completed the install. The install took about 4 hours and the installer did a great job. It turns out that there are some issues with outside copper between my house and the street but AT&T is going to be replacing it at no charge over the next few weeks.

Connection reliability: Since I am just back with AT&T, I will base this on my experience last year. Never a problem with the service going down. I have had no problems setting up IP passthrough to my Netgear R8500 and didn't need to do anything special to get IPv6 working. It just works. One wish is that they would allocate more for overhead. On my 100/20 plan I am getting about a 107-108Mb profile so I end up with real throughput in the 95Mb range. The profiles should be at least 15% higher than advertised speeds to account for overhead.

Tech Support: Great service from an infrastructure person who jumped forward to just swap out copper in my yard. It is fine now, but AT&T is concerned about the future and wants to just replace it. PROACTIVE SUPPORT! Cox has a lot to learn from AT&T.

Value for Money: $50 for 100/20 unlimited, $20 for unlimited phone and $110 for the top U450 TV tier including DVR service is saving me about $150 a month, even after my promo expires, $150, every single month. This compares to Cox at $135 for unlimited 100/10, $240 for the top TV tier + added premiums, $40 for Cox phone, plus equipment and DVR fees.

Service is 100/20 VDSL
Sync is 190-200Mb on a bonded pair
Gateway is an Arris NVG599

Update April 2018 switched to AT&T Fiber

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updated 5.9 years ago