dslreports logo
site
spacer

spacer
 
    ISP Rolodex Intro Local ISPs Members U-Verse FiOS FiOS Soon
spc

spacer




how-to block ads



AT&T U-Verse page on DSLReports
Six Month Rating

Reviews:
bullet 894 reviews (475 good) (186 bad)
bullet Submit a review by email click here
bullet login for new review notification feature

Review by cralt See Profile

  • Location: Waterbury,New Haven,CT
  • Cost: $30 per month (12 month contract)
  • Install: about 5 days
Good "Very reliable. "
Bad "Cost to MB/s ratio isn't that great. "
Overall "The reliability will keep me a customer. Speeds very consistant. "
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

Internet only. 3m/768K. I ordered online and did the Self install. That was the last contact I have ever had with ATT. I get the advertised speeds no matter what time of day. The 2wire 3600 gateway is a little clunky looking but seems to work just fine. Not being able to use your own modem is a downer.

Update 9/2014. Now have new promo (34.99month) with 6m service and 200mins voip. Voip service works good. Im getting a solid 7.5M on speed tests. I guess they over provision a little.
Was a big fight with AT&T cust service to get new promo. Order and billing got messed up and took a few calls to get fixed. I wish the customer service was as good as the actual service.

Now 1year plus and zero outages.

member for 3.8 years, 93 visits, last login: a few hours ago
updated 23 days ago

Comments:

Review by PHDinCT See Profile

  • Location: Redding,Fairfield,CT
  • Business customer Business customer
  • Cost: $135 per month (12 month contract)
  • Install: about 6 days
Good "not much right now...maybe price."
Bad "Poor ISP signal..drop-out, lost datpackets..."
Overall "If Comcast just would get THEIR act together or state of CT would open up to other ISPs...but oh well...gotta make another appt."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)

So tell me ....what does one do about AT&T U-Verse "throttling" customers' broadband signal trying to get them to trade up to a higher priced Plan? Particularly when they are the ONLY DSL carrier in Connecticut?

(Nearest cable pole is 300 yards and needs a trench dug for cable = $3,000+)

I have repeatedly contacted attcustomercare@att.com NUMEROUS times and they've sent techs out to my home-office, to merely switch routers or ck wiring, but they're always unreliable and drop-out internet signal is something that these techs just don't seem to be able to fix...mmmm, wonder why? NOT!

member for 38 days, 1 visits, last login: 25 days ago
updated 25 days ago

Comments:

Zenit

join:2012-05-07
Purcellville, VA
kudos:1
Reviews:
·Comcast
·T-Mobile US
·Verizon Online DSL

Comcast

Regarding Comcast:

A 900ft distance is not too bad for a cable plant extension - the underground part is probably driving up the costs. I assume you tried singing up for business class service?

They will often waive minor construction like this if you sign a business class contract for 2 or 3 years.

If they only come down a little on construction costs, you could offer to have the trench dug yourself (rent the machine for a day) and then Comcast's crews would bury the lines.

That is if you own the land.

Good luck dealing with Frontier in the future....

Review by jgibbon4 See Profile

  • Location: Knoxville,Knox,TN
  • Cost: $149 per month (24 month contract)
  • Install: about 3 days
Good "Consistent internet speeds. Crystal Clear Picture"
Bad "Poor on-demand offerings"
Overall "More expensive than Xfinity in this neighborhood. I have had both. Prefer Uverse."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

Ordered the U-300 package
The installation was professional and quick

member for 5 years, 170 visits, last login: 23 days ago
lodged 26 days ago

Comments:






Review by pulsev2 See Profile

  • Location: Sacramento,Sacramento,CA
  • Cost: $280 per month
  • Install: about 3 days
Good "Easy to get Started"
Bad "PRICE AFTER CONTRACT, RENEWAL PROCESS, CUSTOMER SERVICE"
Overall "ANOTHER PAIN IN THE ASS, JUST LIKE COMCAST. DO YOURSELF A FAVOR AND FORGET IT"

Have the U450 package with HBO/Cinemax, Max turbo 24mb internet, and uverse voice(voip). The first year was a contract, with discounts and incentives for around $185. Multiple hardware failures, internet lags, service visits etc in first 6-9 months. Some issues with rental home wiring being substandard. All line issues dealt with by placing router directly on the interior wall next to the outside line connection box, then using a cat5 cable between the two. For phone line issues, we then plugged the cordless base directly into the router and went wireless throughout the house, as the phone wiring had gotten wet/damaged somehow. Connection issues gone.

As for performance, the TV performs well, the internet is seldom at rated speed. Right now, speedtest.net gives me 15mb dl/4.6 UL. I pay for 24. Id say I get rated internet speed probably 20% of the time or less. Phone service has been ok, but we hardly use it. We have cells.

Renegotiated new agreement for service AFTER we got the HUGE bill the month following contract expiration. 240. They have it set up so you HAVE TO GET A BIG BILL POST-CONTRACT EXPIRATION, BECAUSE IF YOU CALL BEFORE IT EXPIRES, THEY CANT NEGOTIATE THE NEXT "AGREEMENT". YOU HAVE TO WAIT UNTIL AFTER IT EXPIRES, AND AFTER A NEW OFF AGREEMENT BILL IS GENERATED. THEN THEY SAY YOUR NEW "AGREEMENT" WILL BE RETROACTIVE, IT ISN'T. AND IN MY CASE, MY "NEW AGREEMENT" I HASHED OUT ON THE PHONE WITH CUSTOMER SERVICE FOR NEARLY AN HOUR ON A SATURDAY ON THE PHONE, WAS COMPLETE RUBBISH. NO TRACE OF THE CONVERSATION EVEN HAPPENING. ANOTHER BILL FOR 280 NOW. RIDICULOUS. AND THEY ALSO CHANGED THE BILL CYCLE, BECAUSE THEY CAN, AND DIDN'T BOTHER NOTIFYING ME UNTIL I RECEIVED MY NEXT BILL FOR 280. I HAVE HAD IT WITH THIS NONSENSE FROM ALL PROVIDERS. I ACTUALLY THOUGHT AT&T WAS OK FOR A WHILE, BUT AFTER A RECENT CELL PHONE ORDERING TOTAL FAIL, ALSO RELATED TO AN AGREEMENT MADE OVER THE PHONE WHICH THEY COULD NOT HONOR, I AM THROUGH WITH CABLE TV. IM GOING FREE OVER THE AIR, AND STREAMING. THESE COMPANIES ARE SCIENTIFICALLY SCREWING EVERYBODY WHO GIVES THEM A NICKEL. ALL DONE. HENCE THIS REVIEW. WAY TO F*CK YOURSELF AT&t.

Attachments:
Click for full size
(2014092806_11_36Speedtest.netbyOoklaTheGlobalBroadbandSpeedTest.jpg)


member for 27 days, 0 visits, last login: 27 days ago
updated 27 days ago

Comments:

oneoone

join:2010-01-20
Lagrange, GA
kudos:1

Hmm

So you're angry because you are paying the full price for services you agreed to when you joined?

Review by doechsli See Profile

  • Location: Louisville,Jefferson,KY
  • Cost: $180 per month (12 month contract)
  • Install: about 21 days
Good "Modern Interface"
Bad "Old copper carrying the signal, subject to damage"
Overall "equal to or better than cable for slightly less money (for 24 months)"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Insight Communic..
Ordered the U300 package supporting 4 TV's with a DVR, telephone service and 18mb internet service. Due to a problem at the VRAD the install was delayed by several weeks. Installation was started on A Friday and not completed till a Tuesday due to a bad wire pair on the pole. Overall the order/install process went as well as could be expected with the exception of the bad pair which cause the three day delay. One thing to note is when being quoted a price, that does not include any applicable taxes or fees so your monthly bill will be higher. In my case fees/taxes amount to about $20 a month. This is a fairly new install but so far there have been no technical issues. On a side note, I did pull my own Cat5e cable to each TV set so I am not running any TV's using the wireless set top box.

member for 10.9 years, 767 visits, last login: 4 days ago
lodged 32 days ago

Comments:

Review by weeksben1 See Profile

  • Location: Clarkston,Oakland,MI
  • Cost: $100 per month (12 month contract)
  • Install: about 35 days
Good "Easy install, good picture"
Bad "A bit hard to find DMZ plus mode on RG. Some Pixelation when watching TV and doing large d/l at the same time."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

I ordered the U200 triple play package. I had a bit of trouble finding the DMZ plus mode, so I could use my existing router with their residential gateway. I find that there is a some pixelation when I'm watching TV and downloading large files simultaneously. One other problem is that I can't easily archive shows off the DVR, like with TIvo. I can't get the STB remote to control my older TV. But other than those three minor issues, it works well. The installer showed up on time, took about 3-4 hours, (had to do some changes on the crossbox servicing my location). It works great.

member for 10.6 years, 2719 visits, last login: a few hours ago
updated 34 days ago

Comments:

Review by Gbcue See Profile

  • Location: Santa Rosa,Sonoma,CA
  • Cost: $114 per month (12 month contract)
  • Install: about 10 days
Good "Great speeds, nice HD quality, free DVR!"
Bad "CAPS"
Overall "Caps stifle innovation and U-Verse has them."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)

Other options: Either AT&T DSL, Sonic.net (AT&T DSL re-branded) or Crapcast Cable.
Speed: 18megs, it's quite fast and the line we're using only has 54% saturation.
Order process: Great, all online.
Install process: Went fairly quickly due to the whole house being wired with CAT5e.
Equipment: Motorola DVR and 2WIRE RG.
Other thoughts: 0 stars due to 250GB cap per month + Overages!!!

member for 13 years, 6784 visits, last login: a few hours ago
updated 39 days ago

Comments:

Review by MyReview See Profile

  • Location: Burlington,Alamance,NC
  • Cost: $149 per month (24 month contract)
  • Install: about 1 days
Good "TV channel choices"
Bad "When using their wireless system the remote units are VERY slow. At best 10mbs"
Overall "I won't be coming back to U-verse sadly. It looked great at first."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

I have the U-verse 200 plan for tv. The internet speed is supposed to be up 18mbs. (not below 13).

The install was fantastic. The service techs were professional, fast and knowledgeable. I came to Uverse from Time Warner (roadrunner) and Dish Network to combine my services and save money. It did save me money, and the tv line up/selection is better. The Internet speed on the main server is ok as well. HOWEVER anything running on wireless in the house is extremely slow! I mean near dial up slow. At best on my laptops only 30 feet away I can only get, at best, 10mbs download. More often than not it is 5-8mbs. I was informed that I would no longer need my Linksys/NetGear router. "The AT&T U-verse router will take care of it all" was the quoted statement.

Well sports fans, "it don't". I haven't tried to put the Linksys back on line yet but after several phone calls to customer service ( they are horrible) and several service techs coming out (they are qualified and professional) I'm politely told "that's the norm for wireless". "AT&T Uverse makes no guarantees about wireless speeds, only the incoming speed to the main router". Well had they told me that up front I surely would have kept what I had. Now the Time Warner cables have been dug up (landscaping) and it will cost to have it all reinstalled. I'm very disappointed, stuck with slow internet speeds and generally angry about it. I will not go back to AT&T anything. I'd planed to switch over cell and landline. Not going to happen now. I shudder to think what would have happened if I had switched the cell over. Luckily, I happy as can be with that service and plan to keep it. When my AT&T contract runs out, I'll switch everything over to the same vendor as my cell. Live and Learn.

member for 41 days, 1 visits, last login: 9 days ago
updated 41 days ago

Comments:

backman

@76.250.81.x

Uverse service

You would not believe the issues I have had. Never in my long career have I encountered such an inept business, ATT. I wish I had time and space to take you through the horror stories with this installation I have had over the past week and it is still not working. Just take my advise, DO NOT GO Uverse.

Review by WGF_Crafty See Profile

  • Location: Mesquite,Dallas,TX
  • Cost: $70 per month
  • Install: about 2 days
Good "Very little. Quick install? "
Bad "Advertised to be the 24 down plan, so I'd say 3 is lacking. Never hot above 1MB a sec, it should be 3MB"
Overall "I also downgraded the internet four months ago. Bottom line is I'm leaving for whoever."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

Shady tactics, didn't happen to me, but I worked for two days trying to sell these plans. They would lie straight to your face about how it's fiber like FIOS, and just hope the people weren't smart enough to tell the difference between FTTH and fiber to the node. Jerks.

Horrible pricing. I started with the 6Mbit plan and got about 1.2MB down or about 90KB up, not shabby.

I upgraded to a 24Mbit plan, my speed should have more than doubled (about four months ago) the speed never increased, at all. Upload went to 200KB, but so? I'm not hosting servers. I downgraded it, dropped the phone, and dropped the premium channels they snuck on in early May. I've talked to them four times hearing promises that they'd get it right, despite being billed for a month and then comped, they STILL have the home phone, and the wrong overpriced internet plan.

They always ask stupid questions for verification which I don't remember the answers to (in order to talk to you) and detailed data inside the online account (Say, what I paid for everything 13, 4, and 2 months ago won't cut it.) This is to downgrade the plans. They wanted me to go to a ATT store where I don't even have a phone. Hell Why can't I email you a picture of me and my ID in front of the login page? Cause they want me to get an ATT phone.

So, I'm checking out other providers this very second, I've convinced the rest of the house to ditch cable and get internet and a VPN and HD local TV, save money watch Netflix+Amazon and get whatever else you need... cheaply. (garage sales).

Screw you UVerse, unless you offer me 2-3 MONTHS for free I'm gone for good. And I liked the configuration on their router. But I have two DDWRT54G-TMs laying around begging to be played with

I promise this isn't a fake review lol. Look elsewhere, or if you live near me, pray to the FTTH gods Verizon inches a bit more this way.

member for 13 years, 1345 visits, last login: 25 days ago
lodged 50 days ago

Comments:

MJohn

@99.181.56.x

Same

I have been running U-Verse for about 3 months and I have nothing but complaints. I have the 6mb plan and we are getting .3 down and .1 up most times. They tried over charging us by 200 dollars for an instillation fee that we were told we didnt have to pay. After we called them and went into the store, they said they would get rid of it, but instead of doing so, they gave us a late fee for not paying it. It is the internet service i have ever used. A shame, really.

Review by benwaynet See Profile

  • Location: Grand Haven,Ottawa,MI
  • Cost: $93 per month (12 month contract)
  • Install: about 7 days
Good "Uptime on service has been great."
Bad "wish I could use my own DNS servers for all devices via DHCP"
Overall "Good service, higher ping times. But very solid"

I've had the service for a year with very little if any down time. The speeds have been good, we stream two netflix sessions with no issues.
I would love to be able to use openDNS without having to jump through another router. I know its because the set top boxes use the same IP network and DNS.


member for 11.3 years, 134 visits, last login: 53 days ago
lodged 53 days ago

Comments: