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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 98 days ago
 San Francisco,San Francisco,CA
 Contract price not specified. - (12 month contract)
 "people do call back" "It's fiber optic; not available in this area and incorrectly installed. 3 times" "After 40+ years of reasonable happiness, I now hate AT&T"
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(ratings below consensus)
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So far, we have, theoretically, at least, had Uverse for 10 days. For the first three, we had neither Uverse nor our old DSL service nor home phone service. I hate this and I don't anticipate that the problems will be resolved because, from att's point of view, there's no reason to resolve the problem once the sale has been made.
This has been a disaster from the start. I didn't write the order incorrectly; an AT&T employee did that. At the time Uverse was installed, I asked about connecting the wireless printer and was told it wasn't an issue. Pursuing this with AT&T technical support resulted in being told the printer -- purchased new six months ago -- was obsolete and that it was not att's problem.
Having been forced to move to Uverse by AT&T, I have gone, in less than a month, from being a relatively happy customer to hating AT&T with all my heart. Great marketing and customer service, folks!
Comments:
 | | can't say if uverse is good or bad it won't stay up long eno for the last several months since i "upgraded" from ATT dsl to u-verse it will not stay up for any extended time period. over a dozen calls to call center, 5 techs have come out, no resolution. they have changed routers 3 times and rewired(at my expense) twice. one tech put a dsl phone filter on the router and said my line could not support over 0.05 kbps, it said it was impossible. I told him I had 1.5 mbps dsl since 1995 and have upgraded to their fastest speeds at every step and he told me this was impossible. I removed his filter and got 18mbps. the next to last tech said my speed was too fast and slowed me down to 12mbps, now it is slower and unreliable still. a "manager" said I would get a 50% discount for missing 5 days of work for them not fixing it and yet when my next bill came, even though my speed was cut, my bill went up 25%. I have had the same email addresses for my home and business for over 2 decades but am now shopping to quit. Another tech came out yesterday and said an INIC would solve my problem but his manager said it won't and refuses to install one. AT&T is the worst possible both technically and (lack of) service wise. | |
| |  DavidNow accepting new patientsPremium,VIP
join:2002-05-30
Granite City, IL
kudos:78 | Re: can't say if uverse is good or bad it won't stay up long eno We can work on this if you wish... send me an email (click my name at left) for info or post in our direct forum.
Thanks
david | |
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| | | | Re: usually wireless printers My wireless printer (Samsung CLP-315W) connects just like any other wireless device. | |
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 Review by FicmanS 
member for 8.3 years, 2359 visits, last login: 6 days ago
updated 100 days ago
- Brownsburg,Hendricks,IN
- $197 per month
 about 8 days- "TV and phone services are great"
- "Internet Gaming is horrible"
- "Comcast Internet is looking good again"
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We've been up and running now for 6 weeks, TV and phone are working very well. Internet Speeds are ok at best, hopeful some upgrades will be available in the future. Starting to wish I had Comcast Internet back...
Comments:
| | u- verse worse than Charter! My bill universe is $190 per month and my cell with the same company is $115 per month. I'm not impressed and customers service can only offer me less services to make it less expensive.I got better service for less money at other companies. the universe internet that is supposed to be the best is no better than other DSL. DON'T SWITCH TO AT&T YOU WILL REGRET IT! | |
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Review by antennaman19
member for 3.3 years, 208 visits, last login: 4 days ago
updated 100 days ago
- Painesville,Lake,OH
- $78 per month
- (12 month contract)
- about 7 days
- "Very reliable for me"
- "I had to bundle to get a favorable price"
- "Still a better deal for now than the competition"
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Good: Still reliable.
Bad: Paying regular rate for U 200- ($74 + $10 for HD) but no ETF and a $200 gift card. Did that so I could pull the plug at any time if I decide it isn't worth it. Month-to Month on TV. Internet speed tier promo up at end of May. Will go back down to 12/1.5 unless I get a sweet retention deal. Don't know why I keep the VoIP.
UPDATE: Install for U-200 on Thursday 2/7/2013. I chose the 11a-1p window. My installer arrived about 12:15. He had already checked the lines and confirmed the readings. I showed him where everything was, and he got to work. It only would have taken an hour if the first box worked. I lucked out and got the smaller black one with the larger hard drive!
Basically, it was hook up a good, working box, let it upgrade the firmware, retrieve the channel listings, and the rest was programming my tv's code to the remote, and a detailed demonstration with Q and A. He was out in maybe less than 2 hours. Pretty quick, definitely painless. The HD looks good so far. I have only 1 TV being fed, so maybe I have plenty of bandwith (overhead?) to play with.
I have 2 options available (serious options-not counting Clearwire)- T and TW. I was already a T customer, so I was doing the homework and waiting for the local VRAD to
get lit up. In late 2010, my next-door neighbor subscribed to U-verse. I checked my availability- no dice. I requested a DSL speed upgrade from 3 to 6. The order was processed; my line wouldn't support an increase.
My next step was to complain to customer service. An engineer was sent out to check out the neighborhood. I was now getting mailers and such, but not green yet. I
raised a very small stink about it. In late 2011-early 2012, I started to get mailers again. I saw installation crews and work being done on the cabinets near my house.
I started doing my homework again. I chose an internet/phone bundle. I didn't have an HDTV yet, and heard there were issues with HD quality at the time.
I placed an online order about May 28, 2012. I made some phone calls for informational purposes before then; maybe about 2 weeks earlier, to check on the wait
times for a new install. I was told a few days to a week. When I made my online order on a Monday, the install was scheduled for Thursday. A couple of follow-up e-mails and phone calls happened; I told the CSR that I would be working that day and wouldn't be back till about 4-4:30. I had a relative waiting on the tech. I got a call the day before; I was given the prem tech's name and told it would be an afternoon slot.
On install day, the prem tech called me to tell me when he was on his way. This was about 1 PM. My relative called me about 1:45 to tell me he was there. The tech got on the phone. He asked my permission to run new wiring into the living room. We discussed that my preferred route was going to be more difficult to wire. The new route was a lot shorter. He also mentioned that I was going to have an iNID (i3812v) on the side of the house.
I got home at about 4:30. I met the prem tech. The outside tech was there also. We talked in the driveway. I was told that my numbers looked pretty good for about 3,200 feet out. My downstream numbers could support TV if I wanted it in the future. We went inside, and I chose a computer to work with. I quickly logged into the interface while he was there, and we confirmed the service was working. I also set up the wifi on the gateway, and we made sure it was all good. I told him I would set my own router up behind it. I asked all the right questions, thanks to the U-verse forum here.
He appreciated that I had done my homework.
He cleaned up some wiring, made sure the phone was operational, showed me the battery backup unit, left me his number and some info and headed out.
I quickly downloaded U-verse Realtime, and confirmed speed of 18/1.5, with a promo to bump up from 12/1 for a year. The internet was down to $29.95/mo , with the phone being about $35 monthly. With taxes and fees, about 78 dollars a month-down from about $90 on 3.0/384 DSL and POTS.
The ordering experience was easier than expected. The install was butter. I expected some surprises, as my home is about 50+ years old. No problems; very little mess, services are rock-solid. The caller ID is somewhat tempermental, and there is an outbound caller ID block that causes me to push *82 before I dial someone I really want to call. I check on the TV promos regularly. I may jump on the $200 gift card in December. I can't fathom why the TV is going to about double my rate (for U-200-NFL Network, of course). Will update as I make changes, or at the 1-year mark.
Comments:
mattmac
join:2011-03-27
West Palm Beach, FL | It's all about the install. If you have a good install tech who knows what they're doing your uverse should be flawless.
I have the 12 /3.0 package no TV no problems at all great.
Did I mention this is with pair bonding
CAT 5 install INID to router. NO PNA. | |
| | | | Re: It's all about the install. Agreed. 2 for 2 on good techs who knew their stuff. I put a new DD-WRT firmware on my Netgear router while the install was going on; I had to reset the gateway, my router, and one of the computers. The hiccups went away. All is good. | |
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Review by (hidden by request)
(review was emailed from domain partyplannersusa.com)
lodged 102 days ago
- Sherman Oaks,Los Angeles,CA
- $80 per month
- (12 month contract)
- "None"
- "3 missed appointments- never installed"
- "Do not order AT&T Uverse services"
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ATT UVERSE is a hoax and the absolute worst company to ever deal with.
they sold us their services, set up 3 appointments for installation and
failed to show up all 3 times. When we spoke to an escalation supervisor
we were told that the appoinments were made in error and that the
service was not available in our area. I would discourage anyone from
ordering any service with ATT UVERSE.
Comments:
etaadmin
join:2002-01-17
Dallas, TX
kudos:1 | Could be worse Look at it this way, you could have ended up with a sub-par service if the installer showed up.
'Installation no shows' usually mean that:
- You are too far from the 'box'.
- The infrastructure in your area is in really bad shape. +80% of the time
- Unlikely but can happen, there are no more ports in the box
You haven't missed anything. | |
| DavidNow accepting new patientsPremium,VIP
join:2002-05-30
Granite City, IL
kudos:78 | if you wish... I can check on and see if service is available, Send me a message or send me an email by clicking on my name "david" at the left of this post.
Thanks
david | |
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Review by bmilford
member for 11 years, 2172 visits, last login: a few hours ago
updated 106 days ago
- Frisco,Collin,TX
- $65 per month
- about 7 days
- "Fast 24/3 Service - Gateway Stable"
- "2 Wire gateway does not support UPNP. Only Wireless G"
- "Very reliable."
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Gateway has had trouble and is now syncing at 32/4. Yes 4 uplink not 5.
»www.speedtest.net/result/1326423607.png
No longer with AT&T -- Switch to Time Warner Cable
Comments:
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 Review by DJRank1
member for 7.7 years, 189 visits, last login: 60 days ago
updated 107 days ago
- Pittsburg,Contra Costa,CA
- $77 per month
- about 7 days
- "Good picture, TV guide menus are easy to understand, DVR functions are great."
- "55$ Install fee when adding a box!!!"
- "Just like all the others...Cable, Satellite...AT&T, I dare you to stand apart from the rest and be different! :)"
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I believe Comcast does not charge an install fee to add a new box. I've had cable TV for years and remember never having that added to my bill. I was going to add a new box on my account until they told me about the install fee $55...Something the cable company has never advised me about when adding a box in the past...I'm somewhat impressed a little about this U-verse TV, but
1. I think it's a little pricey (They're all the same Cable, Sat, U-verse)
2. I don't like the installation *cough* truck roll out fee.
After my 6 month promo is up, I'm going to cancel and go back to cable TV or sign on back to Satellite. Like I said, They're all the same and they all show the same channels...LOL, I think Dish Network has a deal right now for $29.99 a month, but the only bad thing about that is your required to sign a 2 year contract...
Comments:
Reviews:
 ·Charter
| Why the techs bill for everything I am not a uverse tech now and this is one of the reasons, they bill so it adds to their efficiency time, if the techs do not make their efficiency numbers they are written up and put on some sort of disciplinary action. This is a standard charge most techs charge to make approx 47 min of time, and it's total BS and it comes from the management. It starts with the 3rd line then they look at all of the techs numbers daily and if the efficiency metrics do not fit into their fake reality the 3rd line calls the second line managers which in turn put the pressure on the first line. It is a s##t rolls down hill scenario, which effects all of the mangers bonuses in the end. | |
| | | | Re: Why the techs bill for everything Actually, the trip charge is to prevent the previous tech from getting a repeat. Also, a lot of times we are sent out and find the cust has the tv on the wrong input or disconncted the modem etc... so yea, we have to charge a trip charge for cust stupidity. | |
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Review by Darknessfall
member for 274 days, 300 visits, last login: a few hours ago
updated 108 days ago
- undisclosed location
- Contract price not specified.
- "TV features, uptime, and price"
- "Same service for 4 years :)."
- "Good product"
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How I'm installed:
All coax except for one TV by the gateway which has Ethernet while using the 2Wire 3801.
Equipment Review:
RG -The 3800 has been going strong for 4 years so far expect for the summer of 2010 when it decided to lose signal a lot but since then it hasn't dropped out once at all.I haven't gotten to use the ethernet for my computer since it was placed as close as possible to the NID so I mainly use wireless and it has been pretty decent while only having two bars. Pinging my gateway usually gives 1-2ms latency BUT sometimes our gateway may have a random wireless seizure every couple of months for a few days where your wireless becomes incredibly laggy but other than that it has been fine. The wireless performance is kind of poor on max speed though due to using wireless G still. I kind of wished they kept the modem/router separate since it makes it a little more annoying if you want to add a router ; ).
- Changed to 3801 model after posting this. Not much difference.
- Would like to add that with my WNDA4100 adapter I now get full bars through a lot of walls on my gateway. Wireless G still makes it a little at this distance though.
STB(1x Motorola VIP1216/2x VIP1200s) - While I cannot comment on the recording feature since we barely use it they still are in good condition and well... work...
- Update: I seem to see random moments when all STBs in our home refuse to turn off with the physical power button on the STB. Usually clicking the "Menu" button on the STB fixes it.
Remote - All I can say that is it's very well laid out and doesn't feel too bulky.
TV:
SD - It's pretty decent. Clear on CRT and on a HDTV it can either be clear or maybe a little blurry depending on original format.
HD - Clear and soft edged. Some channels seem a little blurry at times though while others are great.
Audio - Clear and no drop outs.
Pixelization - I barely see any at all except for the rare moment it may randomly do it for less than a second after months.
On Demand - No comment since we barely use but movie buying was quick and easy. One thing I like to note is that the On Demand section is a little empty at times.
Note: Movie rentals last 2 days I believe.
Menu - Always fast and no lag but sometimes I find myself going through menu options that should of been closer to the start of it all.
Channels - We love the channel selection on U-verse that other companies such as Comcast do not have. There are usually two or so channels of the same channel in case you want to watch something else on that channel during a certain time.
Phone:
Quality - Decent
Caller ID on TV - We've always loved this feature and it hasn't had a glitch for us.
Caller ID on Phone - Works, sometimes. Usually get "Incoming call" on the phone.
Responsiveness - Good but when we first got the service we had dial problems that fixed themselves.
Internet:(No longer have internet service)
Latency - We usually get about 25ish with 1ms jitter.(Wireless)
Advertised vs real world - We are only on the 3 down/ 1 up plan and get about 3.1 down/ 1 up(Wireless)
Speeds - Decent for an average user.
Internet Consistency - Always on. Never went down when our power remained on.
Billing:
Errors - None
Problems - None
Price changes - Get yourself on a promo price  .
Paying a bill: Fast
Old customer bonuses: Well... pretty poor. Most they give you is $5 off for a few months when you upgrade and such. They give out free previews of the other channels over major holidays though. $10 promo card to upgrade to paperless billing made me laugh a little though.
- Update: Got added onto promo pricing .
Support:
Opinion - We hadn't had much luck with support at all. First time the rep helped give us a temp solve that we would have to keep using at the time then another rep began to blame our computer and repeatedly ask us to buy something for $99 until we said we were hanging up(Turns out the whole issue was because of the cheap 2wire USB adapters we had). I also had good reps over live chat that seemed to be nice and answer my questions well. Like most companies you can either get the dumb or the great people. The wait time wasn't too bad but they like to swap you around to other people a lot. When we recently asked for new equipment there were no questions asked, quick and easy. We got our equipment the next business day.
Update: Got 3 free remotes. Declined offer for free wireless receiver upgrade.
Comments:
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 Review by jh0
member for 11.9 years, 962 visits, last login: 107 days ago
updated 109 days ago
- White Lake,Oakland,MI
- $147 per month
- (12 month contract)
- about 8 days
- "Channel selection good, PIP good feature, DVR scheduling and viewing good. Like the 30second fast forward and reverse"
- "On Demand limited. Included wireless router was slow, disconnected users frequently and some devices would not connect."
- "Great service if you don't mind bandwidth limitations, I liked the PIP preview and DVR was multi-room"
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All in all AT&T U-verse was good service, had them for about 3 months while I was living in an apartment building that wouldn't allow Comcast because the coax was too old or something. I listened and ordered the service, install was to take place when I was in town, about 8 days.
Install went smooth, was watching TV and surfing the Internet in about an hour or two. I recommend using your own Wireless router if you expect "N" speeds, and if you want a strong signal.
TV viewing was good, HD service looked good. Not sure if it was true 1080p or upconverted. Supplied DVR box had many hours of HD space available, 20 or 40 hours. It was plenty.
Internet was ok, I only was able to get the 6mb plan. Tried to stay within $150/mo budget for everything. No problems, worked 99% of the time, only had 1 issue, not sure if it was the modem or my router, reset them both and it worked well.
Comments:
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 109 days ago
- San Diego,San Diego,CA
- $123 per month
- (12 month contract)
- "Nothing"
- "They don't care about you as a customer, just your money; TV affects internet speed; they charge you for their mistakes"
- "Do not get AT&T, they are horrible."
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AT&T U-verse TV & Internet is the worst service I have had. After two and a half months, I learned today that I am unable to use my own modem. On three separate occasions AT&T customer service representatives told me that there was absolutely no reason that I couldn't use my own equipment. So I am now facing paying a termination fee because AT&T could not be honest upfront and tell me that I could not use my own equipment. Thank you, AT&T for lying to me on three separate occasions. Not only did you neglect to tell me I could not use my own equipment, but you actually told me the complete and absolute opposite of that. My experience has deterred me from ever being an AT&T customer again for the sole reason that I cannot fathom having to deal with them ever again; I absolutely hate AT&T.
Comments:
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Review by cancundsl
member for 8.7 years, 831 visits, last login: 21 days ago
lodged 112 days ago
- Houston,Harris,TX
 Business customer- $100 per month
- (12 month contract)
- about 15 days
- "Connection drops and have to reboot router frequently"
- "ATT Uverse dsl service is terrible"
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Well it took over 2 weeks from the installed date given by ATT until it was actually installed and working. The technician was good but his provisioning department was inept. The connection runs about 90% of rated speed but the Motorola dsl router provided drops connection or just plain gets confused often and has to be reset, actually cant blame it on the router, the connection for some reason just goes down or gets lost at random, several times a day. ATT's tech support response is not helpful, asking stupid questions about OSetc etc. well the connection drops when not in use and even when nothing is connected. Sad that I had to sign a 1 year contract.
Nice download speed for a DSL line but upload is weak, 786k and that is the best they offer..
Comments:
DavidNow accepting new patientsPremium,VIP
join:2002-05-30
Granite City, IL
kudos:78 | we can work on this if you want... let me know or send me a message... (click on my name on the left). | |
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. I'll probably post another error table soon to replace it. Still looks the same at the time of this post.