AT&T U-Verse : All reviews | DSLReports.com, ISP Information

Update - Data Collected for 15 Hours

permalink · 2013-01-29 21:23:14 ·

ImpldConsent Under Siege Premium join:2001-03-04 Mcdonough, GA Reviews: ·AT&T U-Verse ·magicjack.com	Re: Update - Data Collected for 15 Hours Good review. Detailed and a good read. My only confusion is why the screenshot with only 15hrs of time? It'd be more helpful with about a week of data collected. -- That's "MISTER" Kafir to you.
	permalink · 2013-01-30 15:56:11 · ·

Darknessfall

join:2012-08-17
kudos:1

Reviews:

·Comcast

Re: Update - Data Collected for 15 Hours

said by ImpldConsent:

Good review. Detailed and a good read. My only confusion is why the screenshot with only 15hrs of time? It'd be more helpful with about a week of data collected.

I just reset my gateway then decided to post it so it was too late

. I'll probably post another error table soon to replace it. Still looks the same at the time of this post.

permalink · 2013-01-30 16:04:49 · Print ·

Forums > comments on review of AT&T U-Verse

Review by jh0

member for 12 years, 962 visits, last login: 138 days ago
updated 140 days ago

White Lake,Oakland,MI
$147 per month
(12 month contract)
about 8 days
"Channel selection good, PIP good feature, DVR scheduling and viewing good. Like the 30second fast forward and reverse"
"On Demand limited. Included wireless router was slow, disconnected users frequently and some devices would not connect."
"Great service if you don't mind bandwidth limitations, I liked the PIP preview and DVR was multi-room"

Pre Sales Information:

Install Co-ordination:

Connection reliability:

Tech Support:

Value for money:

(ratings match consensus)

All in all AT&T U-verse was good service, had them for about 3 months while I was living in an apartment building that wouldn't allow Comcast because the coax was too old or something. I listened and ordered the service, install was to take place when I was in town, about 8 days.

Install went smooth, was watching TV and surfing the Internet in about an hour or two. I recommend using your own Wireless router if you expect "N" speeds, and if you want a strong signal.

TV viewing was good, HD service looked good. Not sure if it was true 1080p or upconverted. Supplied DVR box had many hours of HD space available, 20 or 40 hours. It was plenty.

Internet was ok, I only was able to get the 6mb plan. Tried to stay within $150/mo budget for everything. No problems, worked 99% of the time, only had 1 issue, not sure if it was the modem or my router, reset them both and it worked well.

Comments:


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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 141 days ago

San Diego,San Diego,CA
$123 per month
(12 month contract)
"Nothing"
"They don't care about you as a customer, just your money; TV affects internet speed; they charge you for their mistakes"
"Do not get AT&T, they are horrible."

Pre Sales Information:

Install Co-ordination:

Connection reliability:

Tech Support:

Value for money:

(ratings below consensus)

AT&T U-verse TV & Internet is the worst service I have had. After two and a half months, I learned today that I am unable to use my own modem. On three separate occasions AT&T customer service representatives told me that there was absolutely no reason that I couldn't use my own equipment. So I am now facing paying a termination fee because AT&T could not be honest upfront and tell me that I could not use my own equipment. Thank you, AT&T for lying to me on three separate occasions. Not only did you neglect to tell me I could not use my own equipment, but you actually told me the complete and absolute opposite of that. My experience has deterred me from ever being an AT&T customer again for the sole reason that I cannot fathom having to deal with them ever again; I absolutely hate AT&T.

Comments:


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Forums > comments on review of AT&T U-Verse

Review by cancundsl

member for 8.8 years, 831 visits, last login: 52 days ago
lodged 143 days ago

Houston,Harris,TX
Business customer
$100 per month
(12 month contract)
about 15 days
"Connection drops and have to reboot router frequently"
"ATT Uverse dsl service is terrible"

Pre Sales Information:

Install Co-ordination:

Connection reliability:

Tech Support:

Value for money:

(ratings below consensus)

Well it took over 2 weeks from the installed date given by ATT until it was actually installed and working. The technician was good but his provisioning department was inept. The connection runs about 90% of rated speed but the Motorola dsl router provided drops connection or just plain gets confused often and has to be reset, actually cant blame it on the router, the connection for some reason just goes down or gets lost at random, several times a day. ATT's tech support response is not helpful, asking stupid questions about OSetc etc. well the connection drops when not in use and even when nothing is connected. Sad that I had to sign a 1 year contract.

Nice download speed for a DSL line but upload is weak, 786k and that is the best they offer..

Comments:

David Now accepting new patients Premium,VIP join:2002-05-30 Granite City, IL kudos:78	we can work on this if you want... let me know or send me a message... (click on my name on the left).
	permalink · 2013-01-28 14:18:36 · ·

Forums > comments on review of AT&T U-Verse

Review by TBBroadband

member for 236 days, 219 visits, last login: a few hours ago
lodged 144 days ago

Toledo,Lucas,OH
$64 per month
(12 month contract)
about 5 days
"From order to Install a week"
"Install Cordination was lacking- departments do NOT communicate"
"great product."

Pre Sales Information:

Install Co-ordination:

Connection reliability:

Tech Support:

Value for money:

(ratings match consensus)

My Other Reviews

·MegaPath

I ordered U-Verse Business and a Business Landline from AT&T via www.att.com. Everything went well communicating with the sales rep via email/secure portal. He did stop replying to messages though. Which was worrisome at first.

Since the POTS is regulated and the UVerse side is not, I had to have two appointments with two different techs for service. The landline tech was almost LATE to his appointment due to "him not starting his day until 11am" and my appointment was 8am to 12am. He couldn't understand that the issue with that was NOT my fault and something he needed to take up with his employer when they called to chew him out from Dispatch/Dallas.

He also never called as he claimed. And if he did he called a number that was NOT hooked up- hence the number he was installing. Pointless to call it when there was no phone line ever installed for it.

U-Verse install went on without a hitch. Great product although my speed was not put in the programming as I ordered it. The techs did correct that by sending an emai/chat request. Now I'm waiting on my bill to come to have my pricing adjusted to the correct promo rate I should have according to their website. $64 per month for 12 months instead of $110.

Overall, not a bad product.

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Review by rgsalinger

member for 6.6 years, 54 visits, last login: 141 days ago
lodged 144 days ago

Carlsbad,San Diego,CA
$200 per month
(12 month contract)
about 10 days
"Truly a terrible option"

Pre Sales Information:

Install Co-ordination:

Connection reliability:

Tech Support:

Value for money:

(ratings match consensus)

My UVerse setup has really never been very good. Initially the problems were the very old unreliable boxes they installed. I got a used residential gateway and used television control boxes. I had to send back two gateways and two television boxes in the first six months. After that things got stable for a while but then another television box went and we had internet problems. Right now it's been three weeks and four discussions with technical support and we have televisions that work and don't work, slow internet speeds etc. Don't use them. Oh and the techs they send out are pretty scary.

Comments:


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Review by InvisiBill

member for 8.5 years, 42 visits, last login: 36 days ago
updated 145 days ago

Saranac,Ionia,MI
$30 per month
(12 month contract)
about 5 days
"Double the speed of my old AT&T DSL at the same price. Reliable connection."
"Still relatively slow compared to major US cities and other countries. Standard modem/router has major bugs."
"It's about the best you can get here"

Pre Sales Information:

Install Co-ordination:

Connection reliability:

Tech Support:

Value for money:

(ratings match consensus)

My Other Reviews

·AT&T DSL Service

Cable's "Extreme High Speed Internet" here is still only "up to 15mbps" and they don't seem to offer it without bundling in TV or VoIP. AT&T offered an upgrade from their old 6Mb ADSL to the new U-verse IP-DSL at 12Mb for the same regular price, plus a promo price of $30/month for the first year.

AT&T is now branding all of their broadband offerings as "U-verse" even though it could be IP-DSL, Fiber To The Node with VDSL to the home, or Fiber To The Home. I don't believe they make it known anywhere on their site which specific service you'll be getting, though it's generally IP-DSL if TV and Voice aren't available.

The current standard-issue IP-DSL modem/router, the Motorola NVG510, is known to have some major bugs. For most basic users who simply plug in the modem and use its default settings, the DNS problems are the biggest issue and are "fixed" by simply reloading the page. However, if you want to use a separate router, there are problems that often result in a complete inability to route traffic. The online ordering process will not let you order IP-DSL without including the NVG510, however I was able to return it for full credit using the prepaid return label. I would have rather not paid for it in the first place as opposed to returning it and getting an account credit, as I supplied my own IP-DSL modem.

On my scheduled install day, my ADSL stopped working (as they said it would), but my new U-verse IP-DSL wouldn't connect. After a bit of troubleshooting, I discovered that they had upgraded the internals of my NID. In doing so, they incorrectly reconnected the wiring on the customer side, which resulted in my phone jack being disconnected from the line. Once I corrected their wiring mistake, the new connection was up and running beautifully.

As with their ADSL service, I have always gotten the advertised speed minus a bit of overhead. I have had one outage in the first month and a half, but I looked outside and noticed an AT&T van with a guy climbing the pole. Service was back up shortly.

Speed tests indicate that even 12Mb still puts me only in the middle of the pack as far as US broadband goes, and other countries make our internet service look pathetic. However, I've been happy with AT&T's DSL in a few places for a number of years, and the promo price is hard to beat. I was willing to take a slightly slower advertised speed to know that I'd have a reliable connection versus dealing with a cable company that used vague wording in their ads, and which other friends had expressed unhappiness with.

*** UPDATE ***

After eight months with the new U-verse IP-DSL with a 2210-02-1ATT (brand new, purchased from a private seller online) acting as a dumb modem in front of my own router, I'm still completely satisfied. I've had no other outages that I'm aware of. I would obviously prefer a faster connection and/or a lower price, but I still feel that this speed/price is a good deal relative to the other options here.

Comments:

jbaar join:2010-05-02 Ionia, MI	Uverse where do you live to get U-verse?Im on M-21 between Ionia and Saranac and cant get anything
	permalink · 2012-07-28 18:38:30 · ·

Forums > comments on review of AT&T U-Verse

Review by tperl

member for 7.6 years, 94 visits, last login: 146 days ago
updated 146 days ago

Columbus,Franklin,OH
$100 per month
about 7 days
"quick and easy install, schedule dvr on att.net"
"rebate issues, cost of additional boxes"
"worth it"

Pre Sales Information:

Install Co-ordination:

Connection reliability:

Tech Support:

Value for money:

(ratings match consensus)

Found out Uverse was available so I signed up. Quick and easy install. Installer was very professional and knowledgeable. Signed up for U200 and 3mb. I did not get the rebate amount that was promised but they mailed me a visa gift card when I called to complain. Cable co here is Insight which has been filling my mailbox with offers almost daily. Standard 2wire modem and VIP1225 for Dvr. I have had the tv picture freeze up for a few seconds several times but not that big of a deal. (Blacklick 43004)

update 11/11/09
Everything still working fine but I am moving soon. I think uverse is available where I am moving but I am just going to cancel and turn in the equipment. Will set up install at new place at some point if available and update review.

update 4/27/10
Install was done at new place awhile ago. Everything basically same as before other than price increase. (New Albany 43054)

update 2/28/11
Just moved again and this time uverse is not available. Overall I was satisfied with the service we had although they just raised the price pretty significantly. We told them when we called to cancel that we were doing so because of the price increase.

update 7/2012
Moved into a temporary rental house and had a new install. Tech gave us a wireless receiver for our 2nd tv for no extra charge. Signed up for U300, don't recall internet speed but speedtest.net showing 10 mbps dl. Approx $100 per/mo for a 6 month promo with no contract. (Columbus 43209)

update 12/31/12
Just purchased a home (no more moving!) and had the previous service transferred. Tech came out and had to run a new drop from the pole while it was snowing. He did a great job with the crappy conditions he had to deal with, weather, bad house wiring etc. They extended my promo rate for another 6 months. (Columbus 43209)

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Review by GNH

member for 13.5 years, 2849 visits, last login: 11 days ago
updated 148 days ago

Arlington,Tarrant,TX
$135 per month
about 7 days
"A/V Quality Better Than Dish"
"Pre-Sales (Get EVERYTHING You Expect in Writing)"
"Superior Product"

Pre Sales Information:

Install Co-ordination:

Connection reliability:

Tech Support:

Value for money:

(ratings match consensus)

My Other Reviews

I'm not going into a great deal of detail, but beware of the pre-sales process. My experience was not good, but since I'm familiar with the technology, the deception and outright lies (and that is what they are) didn't create any issues. An ATT solution provider caught me at home one evening, and I decided to let him in so we could talk about the service. He made it in by telling me we were now within 300 feet of the equipment, because of some new work ATT had done in our area. {I have seen several UVerse trucks working on some equipment near our home for an extended period of time, so that seemed plausible.} Turns out, we're close enough, but not within 300 feet. Several other comments he made were not true as well. Enough said... just beware, and if you have a question, get them to put it in writing on your original work order. If they refuse, it's likely you won't get what you want in that regard.

Our install was not normal, to say the least. Techs arrived around 11A and left around 8P. It was a long day for everyone, but well worth the time. The service is operating flawlessly, and we're very pleased so far. We had DirecTV, first, then moved to Dish Network when they introduced the DVR921 HD unit; now a doorstop. So we were dish customers for 15 yrs, and we were happy with the picture quality. I was actually concerned that a switch would leave us unhappy, but not so. UVerse offers much better picture quality, especially in the area of color saturation and tint accuracy. It was a good decision.

We have the triple-play package; Max18, U450 DVR w/four STB, 2-Line Unlimited.

(10.21.10) Very happy with the service. It's nice having TV when there are heavy thunderstorms to the south or it rains. We didn't have that with the dish.

(11.8.10) Very pleased. Now have 3HD streams even though we're on the 25/2 profile, and the picture quality is still better than we had with the dish.

(01.22.13) Mostly pleased. I do wish they would take full advantage of their VoIP network, but big corps move slow; not an excuse, but such is life. On a 32/5 profile and get all of our Max Plus up/dn. Went ahead and re-signed for a year (I rarely sign contracts) so we'll revisit this page at contract's end.

Comments:

jsmith45

@sbcglobal.net

That close could be a problem

It is actually a good thing you were not only 300 feet away from the equipment, as being that close can cause problems, unless a signal attenuator is installed, which more or less is equivalent to adding more distance between you and the VRAD.

That said, you are most likely close enough to have unusually high signal quality, and so could potentially qualify for even higher speed in the future if AT&T decides to offer them.

Yes, your install was atypical. Then again, so was mine. They say 4 hours is typical, but my installer was here for a whopping 45 minutes, since my setup was dead simple, all my cabling was good, and my installer was well practiced, performing at an incredible speed while not sacrificing quality.

permalink · 2010-10-22 11:49:52 · Print ·

GNH
tolle causam
Premium
join:1999-12-20
Arlington, TX

Reviews:

VRAD Kill Zone

Just read another post about having to use an attenuator if too close; jives with what you're saying. We're actually about 1800 feet from the VRAD, so the sales guy was blowing smoke... big-time. I believe we're on the 25/2 profile, and we have very low error rates. I understand they're working on modifying the profiles and increasing the number of streams. Supposed to be deployed by year's end. We'll see.

HAGO.

permalink · 2010-10-22 16:17:02 ·

thatissick join:2010-08-17 Atlanta, GA	Speedtest/Pingtest If you don't mind, I would like to ask what your ping/latency time is. speedtest.net or pingtest.net lets you do that. Does your internet speed slow down when you're taping 1 HD show and watching another?
	permalink · 2010-11-11 16:56:46 · ·

GNH
tolle causam
Premium
join:1999-12-20
Arlington, TX

Reviews:

1 edit

Re: Speedtest/Pingtest

No problem...

Watching 1HD Recording 2HD

»www.speedtest.net/result/1026955310.png

»speed.io/pics/3662/0031/speed.io.png

Yes, our speed slows from around 18 to 12.5, but we have another connection through another provider that handles any large download needs; 25Mbps+.

[edit] Not that 12.5 can't handle large downloads. Actually, we rarely use anything other than UVerse for downloading. Very solid download and upload speeds.

permalink · 2010-11-11 22:15:04 · Print ·

GNH
tolle causam
Premium
join:1999-12-20
Arlington, TX

Reviews:

When Recording 3HD Programs ...

... we're still left with 7Mbps+ (25/2 profile). This isn't an issue for us. I can see where it might be for some, but we consider it a worthwhile trade-off to have what we see as superior picture quality and the numerous advantages of their state-of-the-art IPTV network. One current example is Uverse Mobile.

permalink · 2010-11-16 01:23:32 · Print ·

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Review by M_H

member for 7.9 years, 10 visits, last login: 150 days ago
updated 150 days ago

Moorpark,Ventura,CA
$30 per month
(12 month contract)
about 11 days
"faster than 6mbps dsl elite"
"had to wait for new modem (out of stock)"
"Great price, nice speed!"

Pre Sales Information:

Install Co-ordination:

Connection reliability:

Tech Support:

Value for money:

(ratings match consensus)

I have the 12/1 IPDSL uverse internet only package @29.99 for the first 12 months. I previously had their dsl elite (6mbps), and wanted more bandwidth (netflix, other people online at same time, etc).

I called them up after having checked their site (I could get the 12mbps package)... waited on hold for 14 mins (kept it on speaker), the sales rep said I'd have my modem (which they gave me for free/rebate because I was already a customer) in 4 days. Cool.

I got a phone call the next day saying they were out of routers due to high demand (I wish the sales person would have told me that the day before, as they were going to turn off my dsl the following day)... basically I had to waste some more time calling them back to make sure they don't cut off my connection before I actually got the new modem.

Received my modem (self-install package/Motorola NVG510) 6 days after that. My Uverse was set to be turned on 1/19/12 after 8:00pm (1 day after I got the modem).

Activated the modem, set-up my account, everything went very smooth... checking the modem sync rate though showed that I was only getting 9890kbps. I called them up and they said my modem would automatically test/ramp the connection up over the next week or so before finally stabilizing itself on a good sync rate. Checking my sync rate today and it is at 10671 (so I guess that's how it works).

Overall I would say it's been a good experience. I have a much faster connection (can watch netflix in hd, while other people surf the net) and it hasn't gone out or anything. And if anyone wants to know, these are my line specs currently:
Down Up
SN Margin (dB) 9.0 14.0
Line Attenuation (dB) 39.0 25.3
Output Power(dBm) 18.8 12.1

**UPDATE**

(1/20/13): A week ago the connection would drop, reconnect, and then drop again. I called them for help. They sent out a tech and told me something was wrong on the line... Not sure what it was, but the guy fixed it. As a result the connection has been improved by a lot! I'm getting full sync rate (11998 kbps) vs. around 10000 kbps before they came out (sometimes at night it would fall to 9250kbps).

Here's the modem stats now:
Down Up
SN Margin (dB) 7.5 13.4
Line Attenuation (dB) 35.5 21.9
Output Power(dBm) 18.8 11.9

My line attenuation dropped to 35.5 and given the SN margin at full sync that's a great improvement. I'm very happy with it.

Comments:

M_H join:2005-07-05 Moorpark, CA Reviews: ·AT&T U-Verse	Speedtest
	permalink · 2012-01-23 15:33:18 · ·

klwsmith

@sbcglobal.net

I have AT&T's fastest internet service at 24 Mpbs.

Typical Speedtest:

permalink · 2012-01-23 15:40:11 ·

M_H join:2005-07-05 Moorpark, CA	Re: I have AT&T's fastest internet service at 24 Mpbs. Geez, that doesn't seem well. Try talking to them on the direct forum here.
	permalink · 2012-01-24 13:21:11 · ·

skooly join:2003-01-12 Miami, FL	Something is definitely wrong with your install. Hope you got it ironed out by now. Let us know.
	permalink · 2012-02-19 09:33:56 · ·

uversss @sbcglobal.net	more info i was wondering when u did the self install for uverse did you had to do any wiring out your house or anything of that sort
	permalink · 2012-01-24 11:46:30 · ·

M_H

join:2005-07-05
Moorpark, CA

Reviews:

Re: more info

No. A few days after I placed my order I was on my way to work and saw them checking the line and whatnot (I didn't have to talk to them or anything like that).

Once it was passed 8pm on 1/19/12, all I did was plug in the telephone cable (same one the old dsl box used, but they do provide a new one if you prefer) into the new modem/router, hooked up the power cord to the box... then hooked it up via ethernet to set-up the connection and stuff (with the self-install kit they give you set-up directions).

permalink · 2012-01-24 13:18:23 · Print ·

M_H join:2005-07-05 Moorpark, CA Reviews: ·AT&T U-Verse	Speed test 1/20/13
	permalink · 2013-01-20 16:06:23 · ·