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I was previously using AT&T dsl, barely getting the PRO package (3 mb/s). With U-verse, I am easily getting 6 mb/s and could go up to 18 mb/s if I should need that. We are perhaps 1500 to 2000 feet from the VRAD, well within the range for reliable service. We went to U-verse because of the TV. The alternative is comcast, and we don't much like that company. We were using over-the-air TV, but that became more iffy after the switch to HDTV. Update April 2010, after 6 months service: The service continues to be reliable. The price just went up, because the six month new-subscriber discount has expired. TV is reliable and high quality. Telephone (u-verse voice) has been reliable, and higher quality than we had with POTS. And the elite 6mb/s) internet continues to work well. That the nominally dynamic IP never changes (thus de facto static) is an extra bonus. I continue to use my own router in DMZplus mode, behind the RG, so that I can have DNS settings available. I briefly tested using the DNS support through the RG, but that did not work out very well (see »So much for 6.1.9.24-enh.tm ) Update Oct 2010, after 12 months of service. The service continues to work well, as reported above. The main change over the last 6 months, was to remove my own router from DMZplus mode. I am still using my own router, but as an ordinary client. I made this change, because I found that the router was occasionally losing its WAN IP address (apparently the dhcp renewal was failing). Service has been reliable with the router as an ordinary client. I am forwarding ports 22 and 25 to my router in RG settings, then forwarding them to my desktop computer in my router settings. I am still using the same defacto static IP that I was assigned over a year ago. Update April 2011. The only change since my last update was to increase the Internet speed to the 12 MB/s download speed. Service continues to be reliable, and I still have the same IP address. Update Oct. 2011. It is now more than 2 years since installation. Service continues to he highly reliable. In the April 2010 update, I mentioned that the new subscriber discount had ended. I forgot to adjust the monthly price at that time. I have now corrected that (see top of review). Update May 2012. The service continues to be highly reliable. There was a recent firmware update that might be cause for concern. It removed the ability to use 10.*.*.* as a private IP on the LAN. I'm not using that, so it isn't an immediate problem. But it hints that they might start assigning 10.*.*.* as WAN ip addresses soon. If this is a hint that they are about to provide IPv6, and use 10.*.*.* as an IPv4 fallback during the transition, then that is good news. If, on the other hand, they intend sticking with IPv4, and will use 10.*.*.* to conserve IP addresses, then that is bad news. I guess I will have to wait and see. Update Dec 2012. There has been no change since the last update. Update June 2013. The price has increased (shown in listing). The gateway modem/router (2Wire 3800HGV-B) was performing poorly last week, so I rebooted it. That is almost 15 months since the last reboot. There has not been any other change or problem of note. We still do not have IPv6, though the firmware update for that is said to be coming real soon now. Update Dec 2013: Mostly continued good service. There were two events of note. In October, the RG3800 gateway router stopped responding. I had to power-cycle it. That's the first time I have had that problem in 4 years of service. In September, the gateway firmware was upgraded to a newer version. I had thought that was supposed to bring us IPv6. But still no IPv6. It's about time AT&T got this working. Update June 2014: The main change is that I now have IPv6. In May, I noticed that the RG had been upgraded to the "6.11.1.29-plus.tm" firmware. So I headed over to the site "https://esupport.att3.2wire.com/online-tool/compat-index.jsp" to check IPv6. That site said that everything was IPv6 compatible, and gave me a link to click in order to activate. I did that. Since then, IPv6 has been working well. Update Dec 2014: Not much has changed since the last review. The monthly cost has increased a little. The increase is mostly the TV part of the fee. Yahoo is annoying. They can't keep my location straight. I check their page and it gives the weather for Richardson, TX. I change that to Geneva, IL. A few hours later, they give the weather for Sunnyvale, CA. I again have to change to Geneva. They should be able to understand that if there is no GPS on the computer, then it probably isn't a cell phone and its location doesn't change all that often. Update Aug 2015: The main change since my last update, was that download speeds were increased from 12mb/s to 24 mb/s. There was no price increase. (There has been a small increase in other fees, but not related to the speed change). Update March 2016: The monthly fee rose another $4.00. I should note that the fee shown includes television, and that increase was probably for TV. Otherwise, things are mostly the same. The Internet service continues to be reliable. Update Aug 2017: Over the last year, I had been noticing more frequent resetting of the gateway router/modem. So I reported that in May 2017. They replaced it. Old gatew.ay was 2Wire 3800-HGV. New gateway is Pace 5268ac. The new gateway router is far more reliable. Statistics show that it is 49 days since it last retrained. The odd thing, though, is that statistics on the old router did not look that bad. My guess is that it was being stressed with more NAT sessions than it could handle. After the gateway replacement, they notified me of the account changes. And it looked as if my monthly fees were higher. When my speed was increased (see the Aug 2015 update above), they added a permanent discount so that the fees would not increase with the speed change. It looked as if I had lost that discount due to the gateway replacement. I complained. And now my fees are significantly lower (around 185 per month for Internet plus TV). I think the reduction is a temporary one -- maybe a two year period. But it goes a long way to compensating for the other increase, even if this is temporary. *** Update Jan 2019: This will be my final update of my u-verse service. I have dropped the service, and switched to MetroNet. Overall, I have been reasonably happy with AT&T U-verse. They are a bit pricey, but the service has been pretty reliable. In my 2017 update, I was concerned that there might be a price increase. Actually, the price has dropped just a little (I'm not sure why). Since the gateway replacement in May 2017, I have not had any further issues. The reason that I am discontinuing service, is that MetroNet now offers fiber service. And, by now, it is clear that AT&T is unlikely to ever provide FTTH (fiber to the home) in my community. member for 19.6 years, 12868 visits, last login: a few hours ago updated 5.2 years ago
Update 1/2018: Bought a new house, the HOA provides bundled services through a local MSO (Entouch), so I no longer have AT&T or DirecTV services. Gigapower service was still great up until the day I cancelled! Customer service is still awful, however. It took almost two hours to cancel my service. Update 11/2017: Still on AT&T. Switched from U-Verse TV (U200) to DirecTV (Choice Xtra with free NFL Ticket - equipment consists of an HR54 "Genie" DVR and two C61K clients), and disconnected the Voice service. Cost dropped to $130/month due to having AT&T cellular service. All in all, it's the best option in the area, even if Comcast were available at my residence. Update 10/2016: Back on AT&T! Running on GigaPower 1gbps service, as part of a bundle with U200 TV, and unlimited voice. Cost comes out to ~$175/month including a /29 IP block. AT&T CPE is a Pace 5268ac RG, and Pace ISB7010 for TV. Able to sustain 1gbps speeds without an issue. TV is decent, just wish I could get the NHL Network and NHL Center Ice... and the voice works as expected. Support seems to have improved, as well. AT&T provides a dedicated phone support line for fiber customers. I've called said support line a few times now, and have had no issues working with them. Overall, a great value, certainly beats the cable co in this part of town (Charter). Update 5/2015: I moved earlier this year, to a building where fiber internet access is included in the condo association fees. No longer a U-Verse customer because of this, but I would still recommend their services. Ordered AT&T U-Verse 45mbps service on a promotion, $38/mo. Added a /29 of statics for $15, plus a forced $7 for their gateway, a Motorola NVG589. I placed the order at an AT&T store on a Friday, was given $150 in AT&T gift-cards for signing up in store, free installation, etc. Service was installed 3 days later, Monday, and the tech arrived 15 minutes prior to the scheduled 9a-12p window, calling ahead to let me know. Technician was professional, and was able to get my service turned up and ready to go rather quickly. I don't use much functionality of the NVG589 unit as I have my own firewall, but the 589 handles routing the static IPs to my firewall just fine. I should note that during the install process, I noticed that the wireless radio on the 589 was relatively weak... again, I don't use it, so not a huge issue. Service has been extremely reliable, I haven't had an outage once, since signing up in May of this year. When calling support to have my static IP block added, the process was quite tedious, as the multiple support agents I spoke to had no clue what static IPs were, and indicated to me that my single 'sticky-static' address assigned to the gateway was more than sufficient. Once you get past that, the service is great. I can't comment on their TV or voice service, as I use DirecTV for satellite TV, and a SIP provider (Flowroute) for voice. Overall, I'm rather pleased, and would definitely not go back to Comcast... AT&T fits the bill just fine. member for 18.8 years, 4129 visits, last login: a few hours ago updated 5.2 years ago
I purchased the 300mb package from AT&T Fiber. I have DirecTV so I don't have a CAP and also get a 10 discount. The site was extremely buggy (impossible to complete an order with any web browser) when I went to purchase. I called and it was extremely fast and pleasant experience. I received an ONT (not sure the model and a BGW200-700 modem. The modem is ok speeds seem consistent but wished I could change my DNS at the router level. The install process to me lacked a lot to be desired I thought they would mount the ONT and wrap the cable within an enclosure so it was neat in tidy. The wrapped the fiber tied it with a twisty tie and left the ONT laying in the floor. I have ran several AT&T and independent speed tests and so far have found they over provision and that the speeds are as advertised or higher. I was surprised that ping times to server's within 100 miles were still around 40ms. Not bad but would have thought that would have been lower on a fiber connection. I have some sites that are as low as 19 (which was definitely an improvement) but the vast majority are the same as on spectrum. Also the price was 60 a month for this service compared to 80 for a gig. Unless you have a wired network throughout your house 300 is about the most you would get anyway. member for 19.8 years, 4653 visits, last login: a few hours ago lodged 5.3 years ago
I only got AT&T because the salesperson gave the distinct impression that they'd be running gigabit fiber through my neighborhood within a few months. That was well over a year ago, and I'm stuck with 25 Mbps that can't even do 25 Mbps. After paying for 25 Mbps, they said their line to me wasn't good enough to actually do that and they had to downrate it to 18 Mbps, while still charging me the same amount. Even after that it's extremely unreliable, it can be fine for a while, but will every few months or so get extremely slow and unreliable and require usually multiple technician visits to fix. member for 5.3 years, 2 visits, last login: 5.3 years ago lodged 5.3 years ago
Technician rewired all my in-home networking unnecessarily without telling or asking anybody. Up to 50Mb service never exceeded 8Mb downstream. Technician refused to return my personal networking equipment that he had stolen from my home. ATT sales manager never returned any phone calls or followed up. I had to spend multiple hours rewiring all my jacks and buy additional hardware to replace what was stolen. member for 5.4 years, driveby review (so far) updated 5.4 years ago
Have internet 25 and unlimited North America. member for 7 years, 563 visits, last login: 5.1 years ago updated 5.4 years ago
I ordered U-Verse in Texas and the installer showed up right on time. The problem was he told me I'd only get a single HD Stream because I was 3500 ft plus away from their equipment. Given this O was dropped into the 19MB Category. Apparently near their equipment the installer is getting 50+ mb at some houses demarcation with 4 HD Streams. In essence, if we went ahead with the install, we can only watch a single HD Channel. If I wanted to record an HD Channel, I could not watch another HD Channel while the DVR was recording. If we were watching an HD Channel we couldn't record another NOR could my kids watch HD channels on another HD TV. They do not provide IP telephony in my location either. The cost to AT&T to upgrade their equipment is about 4-5K. The returns they would see by signing up other residents in or neighborhood would far outweigh the costs. I hear the picture quality is awesome however until AT&T can guarantee me 4 HD Streams, I won't be moving to U-verse anytime soon. Unfortunately I’ve decided to stay with Tim Warner for the time being. We'll make a decision on satellite and faster internet later. Bundling with TW is out of the question as their Internet service drops repeatedly in my home. member for 15.3 years, 1 visits, last login: 5.4 years ago updated 5.4 years ago
When I signed up I had to do the "internet preferences package" that made it actually affordable and locked in my price. I feel like it was underhanded and a dirty tactic to give up my privacy rights so I could actually get a decent price.On the other hand I feel like every ISP does exactly what AT&T did and don't tell you. I don't like the modem they give us its garbage. Overall I love having the speed especially for uploads and I couldn't imagine going to lower speeds. member for 21.1 years, 4740 visits, last login: a few hours ago updated 5.4 years ago
In December 2013, I called ATT sales to explore how to reduce my overall service cost. I was offered a U-verse bundled package (6.0 internet $29 / phone $35 12 month promo price) with a free truck rolled installation. While the original DSL 3.0 $35 / phone service $35 had more than adequately satisfied my technical needs, I was happy to pay less to get more. The installation was schedule for 2 days later with a 4 hour afternoon time slot. The on-time, installation technician swapped out the existing 2-Wire modem for a PACE Model 5031NV modem. The service was up and running in about 5 minutes. A few weeks later, I realized that while streaming Netflix that the new "faster" U-verse connection intermittently stalled whereas the previous DSL "slower" connection had been rock steady. Additionally, I realized that I wasn't able to pick up my voicemail. The night owl in me called tech support at 2 AM, got a tech to test the line and a truck roll was scheduled for the next day. The field repair tech tested the line and indicated that he had identified a Central Office provisioning issue that caused the intermittent stuttering connection and he instructed me on how use the U-verse voice mail portal. A few nights later while again streaming Netflix, the connection seemed to stutter again. My midnight call to 611 resulted in the answering technician testing the line, his declaration that he saw an issue and his dispatching another truck roll for the following day. This time the field tech diagnosed the problem as "bridge tap" and indicated he was able to resolve the problem. The connection appears to be reasonable reliable and my Netflix "binge streaming" appetite is now unimpeded. The delivered download speed of 7.9 exceeds the promised speed of 6.0. Bottom line�happy camper. member for 22.2 years, 296 visits, last login: 2.4 years ago updated 5.8 years ago
update 07 July 2017 Went to comcast for the better speeds since At&t seems to be cherry picking who gets faster speeds and who doesn't. I don't regret the service just that at&t seems to just not want to compete anymore on anything other than wireless. update 25 May 2017 Back with them as I moved to a new area and it is between getting them or Comcast and I wasn't ready to jump the shark I don't know. hopefully they get gig power or the new AT&T Fiber going in more areas where I'm at. 26 May 2016 I have comeback to Uverse as even with the slow speed it is more stable than cable. Cheaper for me as i get a discount and get unlimited service since I have other at&t services. 10 Feb 2016 Well had to give it up as the speed just doesn't cut it with all my internet connected devices. With only my Voipo line using the verse i had echoes overtime and people couldn't here me. I'm forced to go back to the higher speeds of cable and hope that the reliability is better now that i'm out of rural America. 19 Nov 2015 I ordered the Max plus verse package at it is the highest available in my area till upgrades are complete. From order to install was 3 days which is indeed quick by how long it takes the cable company. Was supplied with the standard xbox one shaped verse modem. So far speeds have been stable and no downtime thus far. I had cable with it's higher speed but was very unreliable and outages occurred all the time. Also cable speed fluctuated all the time and had severe slow downs in the afternoon and evenings. Also the price kept going up and up all the time for that speed. i don't regret it as we don't do as much on the internet as we used to do so the caps don't bother me from uverse as they are not enforced at all right now anyway. After a couple months i will give an update of over time performance. member for 20.9 years, 1649 visits, last login: 2.2 years ago updated 6 years ago
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