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AT&T U-Verse page on DSLReports
Six Month Rating

Reviews:
bullet 895 reviews (476 good) (187 bad)
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Review by Krytor See Profile

  • Location: Indianapolis,Marion,IN
  • Cost: $99 per month
  • Install: about 14 days
Good "Cost!"
Bad "Installation techs very inexperienced. STB/DVR software stinks for the most part."
Overall "Great price, but its best for small families having no video-philes in the house."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

I ordered the U200 package with HD channels and 6Mbps Internet bundle. This comes out to $99/mo plus fees and taxes. ($74 for the base U200 package with 3 STBs, one includes a DVR; $10 for HD channels; $15 for Internet speed upgrade) My previous cable and Internet expenses were around $144/mo for only one STB from Bright House, HBO, same downstream speed (AT&T Yahoo! Expert+), and a $9.99/mo ReplayTV DVR subscription. I ordered the package online that seemed to go very smoothly. I received updates about when the installers would arrive and all seemed fine.

Installation:

I've given a lot of thought about how to describe the installation, but I'll TRY to keep this brief! My appointment was set to start between 8AM-10AM. Two U-Verse techs arrived at 11AM. One tech did the work while the other was still in training and spent most of the time just watching. The lead tech was very young and wasn’t too experienced from what I saw over the course of the day. The tech told me that the U-Verse system was messing up a lot of orders and my order appeared in the system as needing three DVR units. (impossible) My house needed a NID and a new line to the telephone pole which a lineman came out and completed with no problems. I had pre-wired CAT 5e cable running to two rooms and only needed cable to the third room. The tech ignored all my wiring and installed new CAT 5e cables even after I told him about the existing wiring. The techs left around 5:45PM after getting the Internet connection working, but not without my help. Out of three STBs, only the main DVR STB was functioning, however, the DVR options were not enabled. It wasn't until several hours later (almost midnight), all three units began working correctly. I have read reviews about the techs tutoring customers how to use the DVR, etc. Didn't happen here. Most of the STB software is intuitive when it works, so learning on my own wasn't much of a problem. Before the techs left, I was told someone would check back with us. Its been two weeks and I haven't heard anything yet. Anyhow, the techs were in an awful hurry to leave -- They left behind an extra DVR unit which wouldn't sync, a nice Netgear 8-port gigabit switch box, and at least four CAT 5e cables.

Internet:

After two weeks of service, Internet reliability has been very good. (At least as good as my previous package.) Even though my speed is capped at 6Mbps, speedtest.net test results show about a 10% downstream speed increase. DSLR line tests show no drops.

STB software:

The STB menus are pretty, but I hate how the software works. The GUI will sometime lag behind button presses. It isn’t horrible, but is sometimes annoying, especially when the delay is over two seconds. On a positive note, the lag doesn’t appear to increase while all three STBs are in use. I’ll continue to monitor this to find out if this changes. At one point, I did something on the DVR STB and noticed another STB within view lost its image for a split second. Is the hardware underpowered for the task or is it the STB software? In my opinion, the STB doesn’t cache enough future programming data. (I talk about this more in the next section.) Sometimes I find myself waiting up to 10 seconds for a description to load.

U-Verse is currently configured for up to 4 SD streams. HD streams use two SD streams of bandwidth. This isn’t a problem for just my wife and me. We rarely have more than one TV on at a time. The only problem we have ran into in this case is when a HD show is recording and we want to watch another HD channel. Supposedly it will be possible to have two HD streams at once in the near future. //Update: Currently have 2 HD streams + 2 SD streams!

DVR software:

Up until U-verse, I have used a ReplayTV 5040 (upgraded to 120GB) for about four years. I love my ReplayTV unit! On the U-Verse STB, I found no way to schedule a recording for a program that is more than 3 or 4 days in the future. I wanted to schedule a show that airs next week, but it didn’t appear in the search tool’s results. I believe the ReplayTV caches programming up to two weeks ahead. Browsing through the recorded show list is bad after accumulating several shows. I already miss my ReplayTV’s category feature. (No need to scroll through all shows on the unit.) This is currently not possible with the U-Verse DVR. The U-Verse DVR also does not allow me to wrap around the screen when selecting letters in the search tool. This is a minor annoyance. Another DVR feature on the ReplayTV that the U-Verse DVR is missing is within the scheduling options. While its nice to have the option to keep all shows until the unit is out of room, what happens when one show airs twice daily and fills up the DVR while another show airs only once a week? Will I lose my once a week shows to the more frequent shows? ReplayTV solved this with a “keep # shows” option. If I know I will not watch a weekly show for a few weeks due to vacation or whatever, I can tell the ReplayTV to keep 3 or 4 shows before deleting old episodes for new episodes. It seems that the U-Verse DVR is going to make room for new shows unless I later go in and change a program’s options so it will not be deleted. What a hassle! If this isn’t the case, then it isn’t intuitive at all. We have trained ourselves to delete a show after we watch it just to avoid this scenario. I look forward to future updates to the STB software. I can only hope they fix these “issues.” The ReplayTV software and its commercial advance feature really spoiled me. What else can I say?

TV Quality:

I have a Samsung 50” DLP HDTV in the living room (currently set for 720p component input from the STB), a 15” SD flat panel TV in the bedroom, and a 19” SD TV in the computer room. First off, SD quality is outstanding, even on the 50” TV. HD quality is good, but not great. It doesn’t look as bad as some reviewers have described it, but then I’m not a HD video-phile. I estimate it is close to DVD quality. I haven’t tried 1024i mode yet. Only twice has the picture blipped out for a second, but this also happened when I had Bright House digital cable, so I can’t complain.

Final thoughts:

• Video stream limits. I don’t recommend U-Verse in its current form for anyone wanting to use it with more than three SD TVs turned on at one time.

• Follow the tech(s) during the installation like a shadow if you have any “special requirements” such as reusing existing cables or drilling holes in specific locations.

• Picture quality is good enough for most people. Not recommended for video-philes who want “the best.”

• The STB software needs work! ReplayTV owners will most likely be disappointed.

• The price is right!

• If you currently have a shoddy DSL connection, you may have similar experiences with U-Verse unless the problem is correctable. (bad wiring; distance to CO verses distance to VRAD.)

Over-all, I am happy with U-Verse. I'll be much happier if/when the STB software is improved! //Update: Controlling the DVR from any STB is a nice addition. However, the scheduling options still suck after a year.

member for 13.4 years, 1438 visits, last login: 5 days ago
updated 5.9 years ago

Comments:

Review by vrette See Profile

  • Location: Lombard,Du Page,IL
  • Cost: $130 per month
  • Install: about 21 days
Good "A better value than Comcast"
Bad "Still ironing out the bureaucratic bugs"
Overall "While not perfect, at&t gets it while Comcast doesn't"
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(ratings match consensus)

11-28-2008

My appointment was scheduled for 8-10 am. Vince the U-verse tech (again, very helpful) called a little after 8 am asking for directions, and showed up around 9 am. Sure enough no one ever came out to check the line, so once again he could not get a good sync, so another ticket was put in. This time a line tech showed up around 10:30 am, and fixed the issue (bad wiring on the pole) in less than 30 minutes. Vince proceeded to hook up the 2-wire RG, and we ran everything (data and IPTV) over the Cat5e cable running though the house. This was a two TV install, and when he hooked up the Cisco DVR and STB, it turned out the DVR was bad, so he had to swap that out.

Once Vince left, I proceeded to wire up and everything else. First thing I noticed is the SD and HD TV signals are vastly superior to Comcast. I can really see the difference on my Sony XBR4. Internet speeds are right where the are suppose to be (6 down, 1 up) with minimal latency. As noted by many in the forum, the 2-wire has a really strong radio, strong enough that I decided to ditch my N-spec Linksys WRT600N router and just use the 2-wire. Finally, the VOIP sounds great. I can't tell any difference between my old at&t POTS and the VOIP.

Now the not so great part. I was given a temporary phone number since the department that ports numbers to the VOIP service was not working the day after Thanksgiving. No big deal except that when they did port my number over, they ported it to the wrong number. So instead of xxx-xxx-xx2x they ported it to a non-existent xxx-xxx-xx3x. That left me with no incoming phone service at all. Several phone calls and days later, they were able to restore my temporary number and incoming service. However, now they won't be able change it over to the correct number until the day after X-mas since they want to send a tech out to make sure it is working correctly from inside the house.

So while I'm not entirely pleased with the VOIP mess-up, overall I'm happy with the service so far.

11-21-2008

Not a good start... My install was scheduled between 12-2 pm today for 6 down/1 up Internet, U200 TV with HD, and VOIP. Jason, the U-verse tech showed up around 12 pm. Nice guy, very helpful, and he was really glad to see that I had all the wiring in place. It should have been a quick and painless install. He went out to the NID and could not get a reliable sync, so put in a ticket around 12:45 pm for someone to come out a check the line. The ticket was picked up, but nobody showed. Jason sat in his truck called all sorts of people, but I guess the line techs in my area decided it was Friday, so f*ck it (or me). Finally he got word around 5:45 that no one was coming. So, I took a day off for no reason. I rescheduled for 11-28-2008.

member for 14.3 years, 4558 visits, last login: 135 days ago
updated 5.9 years ago

Comments:

Review by NAK See Profile

  • Location: Fort Worth,Tarrant,TX
  • Cost: $144 per month
  • Install: about 14 days
Good "Good install. Great TV service +++ over cable"
Bad "Wish they were offering VOIP portions of the service"
Overall "Wish I had know the service was available sooner"
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Had AT&T DSL and was stuck with Charter cable...which I hated. I was supposed to be on a list to be notified when U-verse was available at my location (1yo apartment complex), but the first I heard of availability was when a tech left a door hanger while installing a neighbor's service...

Called to sign up. Very good experience, except they did not mention till the very end of the call that VOIP service was not available at my location yet. They could not give an estimated time frame. CS rep taking the order actually suggested that I could drop my AT&T land line (after the U-verse install was complete) and use skype or vontage while waiting for them to get their s5*t together. Even told me to ask for number portability to keep my existing number.

Guy showed up exactly on time, but failed to call first as the install order was supposed to instruct. Install was done in less than 2 hours without a hitch. Tech was very professional. Wore little booties the entire time.

DVR went dead after about 48. Service call was set up for the next day, AFTER I GOT HOME FROM WORK. Tech was very prompt again. In and out in about 15 minutes. Can't blame AT&T too much for the hardware dying.

Service is great. Internet speed is exactly as advertised. TV picture is great. The most fantastic thing is that there is *no* delay when changing channels or channel surfing with the P-i-P.

member for 13.9 years, 3938 visits, last login: 14 days ago
updated 5.9 years ago

Comments:

Review by jaywhit See Profile

  • Location: South Bend,St Joseph,IN
  • Cost Contract price not specified.
Good "Good pricing. Fast connection."
Bad "Long installation time. Occasional problems with TV/cable service."
Overall "Cheaper than big cable company for near equal service."

Went with the Phone/Internet/TV bundle. Very competitvely priced. Installation took approximately 6 hours, and there were some problems with TV afterwards. However the internet connectivity was uneffected. It has been six months and the internet has been rock solid. There is an occasional hiccup on the TV side but nothing that has made me considering going back. The Total Home DVR which allows you to watch DVRed proograms on any tv in the house is an excellent feature. One minor drawback is the quality of the HD feeds does not seem to be as sharp/clear as Comcast.

member for 8 years, 6 visits, last login: 5.9 years ago
lodged 5.9 years ago

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Review by nerd3d See Profile

  • Location: Bakersfield,Kern,CA
  • Cost: $164 per month
  • Install: about 10 days
Good "Better features than roadrunner"
Bad "Installer's phone system knowledge seemed pretty weak"
Overall "Better value than Roadrunner all in one deal"
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This is AT&T's new all in one FiOS service. Cable TV, Phone service and Internet all in one. We opted for A pretty much every thing. Nearly 500 channels, 6mbps Internet and 2 phone lines. The whole operation is $164 / mo and there's no service contract.

We went down to a local AT&T store to place the actual order. I wanted clarification on some of the options and somebody to yell at if it goes sour. I'm glad I did that because the guy taking the order had a really hard time getting the order to go through.

The equipment is branded AT&T but it's Cisco at heart. They included an external Belkin UPS for phone service during a power outage.

I was surprised to learn that they don't run fiber right to the house. It's in the box at the end of the street. No matter, it works and so far it isn't flakey like DSL. During the setup we tested it uncapped... the link did 20mbps. Wow.

I wanted to keep my existing router as it's a gigabit setup and I need that for work in the office. I was surprised that it actually worked. One router to another and it's live. The only thing that I can't get working is port forwarding. I can't get it through both routers. I wish their box was gigabit so I could just use it.

The TV service (I keep wanting to call it "cable" and it really isn't) is fantastic. They included a DVR that can do 4 shows at once. The channel browser thing is really cool too. It has a search feature so you can find what you want in the hundreds of channels. The HD content looks fantastic and I believe it's sharper than the same stuff from Brighthouse. Their universal remote operated all our components new and old.

Right after the installer left I noticed a glitch with the TV signal I just switched from component video to HDMI and it fixed it. Not sure if that's a real problem or not.

We've only had it for 2 days so we'll see but so far it's been great. The Internet speed is constant right at the purchased bandwidth and is constant even during peak hours. The phone is clear and the TV picture is great. Thumbs up so far

member for 13.7 years, 105 visits, last login: 283 days ago
updated 6 years ago

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Review by StarFish267 See Profile

  • Location: Fort Worth,Tarrant,TX
  • Cost: $148 per month
  • Install: about 14 days
Good "Low Price"
Bad "If you live to far from V-Rad you get bad service."
Overall "If you can't get Verizon FiOS, and live in U-Verse area, Just do it."
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My Other Reviews

·Cbeyond
·MetroPCS
My Install Tech Was Cool, Did it all perfect. I Love IPTV. U-verse Ain't for everyone, But Is truely for me.

member for 9 years, 644 visits, last login: 36 days ago
lodged 6 years ago

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Review by gklimeck See Profile

  • Location: Euless,Tarrant,TX
  • Cost: $80 per month
  • Install: about 22 days
Good "2Wire Wirleless gateway Router is impressive for Range."
Bad "No VOIP yet"
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I had the standard AT&T Yahoo DSL line for years and I finally had AT&T U-Verse (Internet Only) installed. VOIP is not here yet, but they are giving me the VOIP cost which is a deal. I waited 22 days to get a tech due to lack of engineers. The tech called me & showed up on time and was completed within 2 hours. No issues other than a broken 2Wire USB Wireless card that they provide.

Before the tech left, I logged on to my Apple iTunes account and downloaded a rental. A download on the old DSL too 4 hours and this took 23 minutes! Sweet!!!!

member for 12.3 years, 62 visits, last login: 1.1 years ago
lodged 6 years ago

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Review by tekadikt See Profile

  • Location: Wixom,Oakland,MI
  • Cost: $114 per month
  • Install: about 20 days
Good "I love the speed. The install tech was great. Awsome HD"
Bad "Customer service waits, and order to install time unacceptable."
Overall "Worth the wait though."
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I'm really enjoying the service. One drawback is 1 DVR per system, and I can't delete or record shows from other boxes, although you can record/delete from the internet, and watch your recordings on any set.

member for 12.9 years, 1277 visits, last login: 53 days ago
lodged 6 years ago

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Review by NowVOIP See Profile

  • Location: Round Lake,Lake,IL
  • Cost Contract price not specified.
Good "Great SD quality, Huge Channel Selection, E & W Feeds"
Bad "Audio Issues, HDMI Headaches,"
Overall "A growing service with nice features, but some growing pains"
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Have had U-verse since it became available in my area in May 08. So far the service has been decent. The SD picture is far better then, that of dish network or comcast. The HD picture is decent, but certainly not the best out there. Price wise it's about the best deal out there. Having both the east and west feeds of nets like TNT & TBS is an added bonus as well. Its a growing service so expect to have some issues, like any new service it has growing pains. The recent addition of 2 HD streams and THDVR (Phase 1) is a nice start, but the service still lacks some of the more advance features it could offer. It also needs to work out some of the bugs. Over all, its a good service for a good price, just expect to have issues with video and audio. But I would think as the service matures these issues should be fixed.

As for the internet portion of U-verse overall its pretty stable. Have had a couple issues were the wireless connection won't work on the 2wire. But these have been few and far between. The speeds have been inline with what one would expect from their package. Much better than DSL.

Conclusion: Try it out and see for yourself, but be warned it's still fairly new and so don't walk into thinking everything is going to be perfect and work just right, and then you won't be disappointed.

member for 8.7 years, 541 visits, last login: 3.6 years ago
updated 6 years ago

Comments:

Review by mjwise See Profile

  • Location: Ann Arbor,Washtenaw,MI
  • Cost: $74 per month
  • Install: about 14 days
Good "Fast, reliable for me, reasonably priced"
Bad "Availability is spotty, not for the uber-hardcore"
Overall "If this available to you, try it out"
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I moved into my new condo back in April 2008. My options for internet/cable were Comcast or AT&T. I had wanted to try out U-verse at my previous residence but it wasn't available.I placed an order via phone for U-100 (one TV only - you cannot order U-100 online, you have to call) + Pro (3Mbps) internet and set up an install date 2 weeks in advance (earlier dates were available - I was still in the process of moving at the time. Since my new place was in an area where only 768kbps DSL was available, I was allowed to order internet-only but the $95 installation fee would not have been waived then, so I decided to try out the TV option. When I moved in there was a rat's nest of coax wiring from an old satellite system so I removed all of it and decided to start from scratch.

On install day (a Saturday), I was given a window of 8-10AM and the tech arrived at 9:30. He was considerate and competent and was interested in listening to how I wanted my place wired. I wanted a very simple set up consisting of a Cat 5 "home run" bypassing the 40+ year old wiring in the walls) directly to the RG (residential gateway - VDSL modem + HPNA switch + Ethernet switch + wireless access point) with two more network drops to the first floor, one for TV and one for PC. I have an all Cat5 installation, and if this is an option for you, I would pursue it.

The tech was very efficient, didn't mind me watching/asking what he was doing, and my installation was finished by noon. He even wore plastic booties when he was inside. The TV receiver by far took the longest time to set up and it needed to download something like 4 or 5 updates which each took ~10 minutes each. That was the biggest snag in the whole install - it's kind of silly they need that many updates out of the box.

The internet is as advertised - 3 down/1 up 24/7. Latency is a tad higher because the DSL is interleaved but the gamer in the house has not complained.

The TV service is good. The guide interface is a lot nicer (both in eye candy and functionality) than the Time Warner and Comcast boxes I've used in the past, channel changing is nearly instantaneous, and the SD picture is flawless. When I go over to a friend's place and see analog cable SD, the difference is readily apparent even on older TVs. I have no HDTV to test with the service and I did not subscribe to the HD option. I very occasionally (1 a week) get stutter/freezing on a channel.

Overall I recommend the service and will be keeping it for the foreseeable future.

UPDATE: 11/08 - I dropped the TV service as I just didn't watch enough TV to make it worthwhile. I upgraded to 6/1 internet and it's fine. I plan on keeping the service unless AT&T's decides to take service caps national - then I will have to reconsider and possibly go to Comcast instead. My usage is generally under the current trial cap at 6/1 of 80GB a month but I may start doing more work from home and 80GB is way too stingy for a 6/1 service (you'll reach it in just 30 hours of downloading...ignoring any uploading!).

member for 7.5 years, 110 visits, last login: 3.9 years ago
updated 6 years ago

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