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 Review by devil24 
member for 10.9 years, 3318 visits, last login: 2 days ago
lodged 5.7 years ago
 Houston,Harris,TX
 $129 per month about 7 days "Great pricing, very stable" "Only one HD stream" "Great for the money, even if coming from AT&T"
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I've been a U-Verse user since 3/1/2007 and so far, so good.
Overall I am very pleased with the service thus far even after taking into consideration the few limitations the service has.
The programming packages are great and priced quite well.
SD channels are a huge improvement when compared to what I was receiving with TWC and Dish Network.
Now, HD is a different story. Even though the channel selection is pretty ample (and solid), the bandwidth limitations associated with this service results in a bit too much of compression on U-Verse's HD offering, but the big deal with it is that there's only one HD stream available, so only one HDTV set can tune to an HD channel in any household. I know many households only have one HDTV set, but that trend is changing incredibly fast now-a-days and this may become a deal breaker for many. Rumor has it that AT&T is working on raising the bandwidth early next year, but until they do, this is their Achilles' heel.
The internet part of the service is great and I have nothing to complain about (though having faster speeds wouldn't hurt  ). It's quite fast, extremely stable and well, it just works.
For the price (and the lack of contractual commitments), it can't be beaten.
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Review by sivelsew
member for 5.7 years, 16 visits, last login: 5.7 years ago
lodged 5.7 years ago
- Westland,Wayne,MI
- $103 per month
- "cheaper"
- "picture freezes, music station cut in and out, tech support iffy, imcompetent customer service"
- "If you need cable and internet on the cheap and don't mind crappy customer service then its not a bad deal"
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I switched from wow cable and internet, had no problems their service. A door to door salesman was selling the AT&T Uverse services and convinced me to try it... it was "free for 2 months" so I had nothing to loose. We ordered up the fastest internet and the U400 package. On the day of the installation I was told I was getting the 1.5 mb service and the U300 and was told I had to wait until after everything was installed before changing it... the next day my wife called and requested the 6mb service and the U200 with the HBO package(we had decided that was all we really needed and better to set it up now then forget at the end of the 2 months) It took a week and a half to get my internet speeds above 2mb and the cable picture freezes often not to mention the sound on the digital music channels cut in and out. The internet is usally down once or twice a day and nobody is sure why other than my upstream is slightly low. I would end up talking to the first tier of tech support who would tell me things that made no sense at all, and eventually end up at the next level and they would tell me something totally different. They could not even schedule the a tech to come out at the right time, I was given a choice of times and requested a 4-6pm appt. which was confirmed 3 times on the phone, at 6:10 I call and find out my appt is for 6-8pm and was told that was what I requested.
The kicker to all this is the $206 bill I received yesterday, turns out the internet was never "free" and because my wife asked for the U200 which turns out is not part of the promotional program only the U300 and U400 are free for 2 months, that would of been good to know when we switched.
The other down side is the phone number they give out, it does not connect you to Uverse it connects to AT&T phone services and they want your AT&T phone number to be able to assist you. You really mess then up when you give them your phone # and don't have a AT&T phone they can't pull up your account not to mention its a real hassel to have to mess around trying to get someone on the phone and then having to be transferred because your not in the right place.
The one nice thing is it does seem when I express my frustrations and state I am not even sure if I want to keep the services they seem eager to cancel the services all together so I am sure when I do call back once I get wow up and running it should not be a problem canceling.
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Review by wrusprod
member for 6.1 years, 47 visits, last login: 4.1 years ago
updated 5.7 years ago
- Saint Clair Shores,Macomb,MI
- $89 per month
- about 5 days
- "great quality.. lots of HD programs.digital box on every TV set. Wireless"
- "Gateway locks up once in a while..so far just rebooting takes care of it."
- "soo much more for the money compared to what i got from WOW..im still amazed on the great deal!"
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highly recommend U-verse...i had basic cable and internet before..with U-verse (300 package) i now get alot more channels,lots of sports channels,cable channels that were not offered at WOW. HD programs (i have the 10.00/month HD program).lots of kid programs (if you have children). wireless internet. a box on each tv. ( didnt have that before,so couldnt pull up menu on programs). movie channel package for one year.DVR for recording programs.
I was told by WOW that i would get HD programs for my HDTV. but when installed i was told i had to spend another 30.00 month for the HDTV box and HD package.
So far It has worked great..I had a couple times this weekend where my programs froze,so i had to reboot the gateway. but that has been it so far..
you get alot for the same price as the cable..i have recommended it to several people so far.
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 Review by marine1
member for 12 years, 1135 visits, last login: 196 days ago
lodged 5.7 years ago
- Houston,Harris,TX
- $119 per month
- about 7 days
- "Rock solid connection. STB's on all TV's,"
- "Picture and Sound freezing from time to time"
- "More for less than I was paying with Comcast."
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Went ahead and made the switch from Comcast and AT&T ADSL to Uverse last week.
Overall I am very pleased with the service thus far even with the few minor picture/sound issues I have had. Standard definition channels are a 100 fold better than I was receiving with Comcast, but he HD compression is a bit to much. Lucky for me at the moment I only have 1 HD TV, but that is changing soon, and hopefully multiple HD streams, and whole house DVR will be here sometime early next year.
For the money it is a great service for me, but it you are looking superior HD on all your TV's at the same time, and crazy internet throughput then Uverse is not for you at this time.
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 Review by x30n_
member for 12.6 years, 2343 visits, last login: a few hours ago
updated 5.8 years ago
- Canyon Country,Los Angeles,CA
- $107 per month
- about 6 days
- "About the same price I was paying for TW, but now I have cables boxes in three rooms instead of two."
- "Its ATT, but willing to give it a shot."
- "So far, so good"
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I chould have had a sooner install date, but I it would have taken me out of work all day as they stated it would be a custom install and it could take up to 8 or more hours. So I elected to have it done on saturday.
2wire modem/gateway/wifi router, VDSL, all connections in the apartment could have gone cat5 or RG6. I selected RG6 as all the cat5 connections where in strange places. Someone wasnt thinking when they wired the place.
Here is a speedtest I did as of the date of this review.
www.speedtest.net/result/159826161.png
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Review by sglaser1
member for 10.8 years, 512 visits, last login: 2 years ago
lodged 5.8 years ago
- Frisco,Collin,TX
- Contract price not specified.
- "Something is fishy"
- "very frustrating experience"
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I live in Frisco Texas and I have been trying to get U-Verse service. They are installing
all over the Apartments. When I check availability on their web site it says I cant
get it but every other apartment number in my building can get it. The apartment right
across from me can get it but it says I cant. Seems like there is something
wrong on their side just seems strange that everyone around me can get it
but I cant. I spoke to someone at customer service in second level management,
called numerous times only to be told that someone will call me back and I
get no calls, doesnt seem like they want my business. It has been very
Frustrating to say the least.
Stan
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Review by casey727
member for 9.3 years, 712 visits, last login: 3.1 years ago
lodged 5.9 years ago
- Plano,Collin,TX
- $99 per month
- about 10 days
- "Rock solid internet connection"
- "t.v. picture quality"
- "Excellent value for the $$$$"
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I have been using sbc now AT&T dsl for over 5 years and was happy. Went with the U300 t.v. with 3down/1 up internet. Install was pretty easy and the guys who did the install were very professional. They asked where I wanted everything. Install took about 4 1/2 hours. Internet has been fine the only issues have been with the T.V. side of things. Picture freeze ups are the main issue. Sound is also not in sync with picture sometimes. The spotty tech support suggests rebooting your RG and set top boxes when this happens which to me is unacceptable. Hopefully these issues will be worked out, this is a very new service, and I feel competition is good. If Uverse and FIOS can give the fat cat overpriced cable companies a run for their money, I will reboot a RG once in a while. Bottom line - Internet very good - T.V. so so. This is a very good value for the price.
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 Review by ninjatutle
member for 7.3 years, 2201 visits, last login: 1.2 years ago
lodged 6 years ago
- San Ramon,Contra Costa,CA
- $95 per month
- about 14 days
- "Recording 4 shows at once, solid DSL, No hardware cost"
- "No whole home DVR yet, can't offload shows to pc"
- "Good value, no contracts!"
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$95/month for Premium Video + 3mb/1mb Internet
This is a better value then the Dish and Comcast service I previously had. Lots of HD channels. Free PVR and wireless router with service.
30sec skip on the remote. Not standard on PVR's anymore. The set top has every output known to man, well almost =) HDMI, Component, coaxial out, S-video and composite.
The install and first 2 months of video service is free.
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 Review by The Dv8or
member for 11.7 years, 5594 visits, last login: 1 days ago
lodged 6 years ago
- Danbury,Fairfield,CT
- Contract price not specified.
- "This is a great value package that doesn't even require a phone line"
- "They really need to get their act together in the ordering dept. This took me 4 months to finalize."
- "The concept is great, the deployment is okay."
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This was a long time coming. AT&T announced U-Verse service in my home city of Danbury at the beginning of 2007, and I immediately called to get hooked up. After paying $54 a month for basic non-digital cable, and shelling out some 77 a month for Speakeasy (I had 1.5/384 service with 4 static IPs), this seemed like a no-brainer to me. I was originally told that I could get 8 static IPs for $15 total, but this turned out not to be true. That affected my decision a little, but not much--the idea of getting the TV package was too worth it. Because they mis-entered my address as Bethel instead of Danbury, I had a hell of a time qualifying my address. To their benefit, customer service was fantastic. They were almost all very pleasant, and called me back several times to give me updates. To not fault of the CSRs, the U-Verse address database was just flat out screwed up. After 2-3 months of fighting about this, they finally did a site survey of my home to find that I was not eligible for service, and that I should call back in 4-6 weeks. Sure enough, in that time span, one of their reps called ME, and qualified me. I went for the U400 TV package with 6/1.5 Internet service. Truck rolled out to my house on April 27, and he was all ready to do the install. Unfortunately no one told him that the same day, they had to move a bunch of VRADs, so my entire morning was wasted, and they had to reschedule. They did reschedule to May 1. They did a thorough job--rewired ALL the coax in my house and gave me a brand new drop from the pole.
Service is for the most part okay, but sometimes iffy. A few times my connection gets very fuzzy, and TV starts breaking up, along with Internet service. Twice Ive rebooted my gateway, and that seemed to fix it for awhile. For the most part, Im happy, though. I think I got a good deal. On a scale of 1-10, I give the actual implementation a 7.5, with optimism that it will get better.
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 Review by koolkid1563
member for 7.5 years, 2445 visits, last login: a few hours ago
lodged 6 years ago
- Houston,Harris,TX
- $140 per month
- about 6 days
- "Wonderful speed tests, internet and TV rock solid."
- "HD content doesn't look as good as it could."
- "U-verse is a great new service with alot of potential."
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I have had U-verse since February, and it has been rock solid. Our RG has never gone down (aside from when I unplug it). Speed tests are very good, and don't stray too far from our advertised rate (6/1). We have the U-400 package with Elite internet.
Our VDSL signal is coming over a dedicated pair from the VDSL POTS splitter in the NID to our 2wire 3800HGV-B gateway, I am currently getting a sync speed of 27,264Kb/s downstream and 2,048Kb/s upstream to the DSLAM capped, with a max sync speed of 105,344Kb/s downstream.
I would recommend U-verse to anyone that loves a rock solid, very fast internet connection. I wouldn't quite recommend the TV package if you are really into HD content. U-verse offers 25 HD channels, but right now, they are highly compressed, and only 1 HD stream can be viewed at a time per household.
U-verse uses DHCP dynamic IP addresses, but mine has not changed in the two months that I have had it. Our install time was 4 hours, but it went by very quickly, and the install tech was really knowledgeable and was really nice. We had a problem getting our third set top (the only one to use HPNA) to sync up to the RG over HPNA. For some reason, the RG would not see the set top on the coax HPNA network. We had the box grab the first set of downloads over the Cat5 network, then everything seemed to work great!
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