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Review by caleb73 
Posted: 10 days ago
Fair warning: reviewer joined this month
 Chicago,Cook,IL
 $190 per month (12 month contract)
 about 25 days
 "None"
 "Bad Service, Not better than comcast quality, never on time, Customer service is not open late"
 "Don't do it. Their service\quality is not that much better than Comcast"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)
|
Had 3 tech visits, all of which were late by (2.5, .5, and 4 hours). 3rd visit finally fixed my issue and it only took him 30 mins. Customer service seems not to care about my issue too much. Had to fight to get credited for the time my service was not available.
Followup comments: | Forums » comments on review of AT&T U-Verse |
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Review by UVerse29662
UPDATED: 61 days ago
member for 62 days, 9 visits, last login: 45 days ago
Mauldin,Greenville,SC
Contract price not specified.
"The AT&T Technicians trying to get me up and running."
"Gateway is to restricitve - Service is Erratic, Cabling is old in area"
"Wait or be like me and dont let them disconnect your DSL."
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings well below consensus)
|
Ordered Internet Only around August 06,2009 , Install date August 20, 2009. Ran poorly for 1.5 days, then down. I had AT&T reconnect my DSL after they couldn't get it back up, waiting for them to resolve problem, AT&T canceled U-verse order, then waited over a week to get them out to dig up underground junction box, finally they dug. Still no resolution to problem. AT&T Determined defective underground wire, instead of replacing wire AT&T found a descent pair (they thought), contacted upper management and got permission to use alternate pair, meet with Premise Supervisor to get gateway installed, tested speed 10Mb down / 1.5Mb up. Was sold 12MB service ???? Shows 12MB on my order on AT&T Uverse site, tech said 10MB. Internet Speeds slower than 6MB DSL. Install to gateway install and working poorly August 20, 2009 - Sept 16,2009 . And still poor service calling again today Sept 21, 2009.
One final Note and this is important to let everyone know. The AT&T Technicians that are working on my install and problem have been the BEST. I can't say enough about how they have all went the extra mile to help me out. They have worked late in terrible conditions to try to get me up and running.I really appreciate all they have done !
These are my actual speeds with a 10MB/1.5MB U-verse Click on the thumbnail below.
Attachments:
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 Review by Mosley
UPDATED: 77 days ago
member for 8.7 years, 369 visits, last login: 6 days ago
Oklahoma City,Oklahoma,OK
$126 per month
about 10 days
"Good Marketing listing as 20 Megs connection"
"Good Marketing listing as 20 Megs connection"
"The fastest connection is only .2Mb marketing as 20Mb is inaccurate."
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)
|
AT&T advertises their home U-Verse as a 20Mb (Meg) connection.
My AT&T sales associate told me that I would have a 20Mb up and 20Mb down connection speed.
I was using Cox Cable's cable modem connection and getting an average connection of 1.4 Mb connection speed down and .4 Mb upload speed average. So a jump to 20 Mb both up and down would be fantastic.
I was told this would be a fiber optic connection to the Ped then on 2 wire copper to the house at 823 ft of new copper as this was a new addition with all new wire and the Ped was about 8 months old with direct ties into the buried fiber optic lines, the only slow down would be the cap that AT&T placed into the modem.
After the install was completed (5 hours) I began testing the speed of connection and was only achieving a .35Mb connection. I contacted customer support and verified I was listed for the 20Mb connection package (I was), then was transferred to tech support to have the modem uncapped and reset with the new correct cap for 20Mb connection speed.
The system was then rebooted several times by them through the network and then by me via direct disconnection from the wall a/c supply as directed by tech support.
After approximately 2 hours with customer service and tech support.. I was advised by tech support that I had one of the best connections they had ever seen with idea connection to the modem with the best s/n rates (signal to noise) and the best power db (decibels of signal) rates. And every thing was updated and correct with a 20Mb connection.
I then went online and tested my connection speed to servers 183 miles away in Dallas TX (this normally gives me the fastest test speeds) along with servers in LA CA, ATL GA, NJ NJ, CHI IL, the fastest of witch gave me a speed rating of .2Mb (megabits). This connection was solid both up and down with a latency average of 82ms (with Cox Cable my average latency was 17ms). As a Data Base consultant and maintenance professional the latency does not affect me as much as it would a gamer.
I then spent more than an hour on the phone again with tech support and customer service to get this situation corrected. Knowing that a majority of customers have not been programming computers for over 25 years (from the days when we used punch cards to program systems) and would not know what a true Mb was and not contest the false advertisements of speed being lost in a grammatical translation of industry standards.
Luckily I had not canceled my Cox Cable account, and have years of experience making connections and was able to remove the filters in the 75 ohm cabling that AT&T had placed at every connection, and reconnected my Cox Cable system and was instantly back to my 1.4Mb connection with .4 Mb upload and a 17ms latency rating.
My AT&T U-Verse experience lasted about 18 hours, and was a horrid nightmare of lies and deception.
I would advise anyone in the Oklahoma City area who is considering a high speed connection to the internet to steer clear of the lies and deception of AT&T's U-Verse and their sales associates, who honestly are sales people not computer tech people and probably are just saying whatever they have been told to say or are reading on the screen in front of them.
AT&T does offer a "faster than dial up connection" in this area, but with the cost of service, it is truly a joke and does not qualify as a "high speed connection" by today’s standards and the market availability in the Oklahoma City, OK area.
If you are a fan of AT&T, good for you little buddy! In your area, it may be the best connection available. Here in Oklahoma City AT&T is trying to get one over on its customers. And they will defend it to the death, bashing anyone who gives them a bad review.
It's funny how a few people get offended about a bad post about their company, almost as if it effects their personal income to have other customers seeing what is really going on in a given area. Then they compare it to ??? . This review was written for the AT&T U-Verse in Oklahoma City, OK.
Here are links to test I ran on my connection today.
»www.speedtest.net/result/556590708.png
»www.speedtest.net/result/556601001.png
»www.speedtest.net/result/556701027.png
Followup comments:  Lotuseyes
join:2008-07-17
Byron, MN
1 edit | Megabit vs Megabyte Everywhere I've ever looked has listed their connection speeds as megabits, not megabytes. In fact, I don't think I've ever seen a connection advertised in megabytes before. Probably should check that out better before you order next time 
PS: since when does cox offer 114 megabit cable connections? I want some of that! | |
| | | | | FastAttack
Premium
join:2000-07-28
Fort Lauderdale, FL
clubs:
 ·AT&T U-Verse
 ·AT&T Southeast
 ·T-Mobile US
1 edit | Re: Megabit vs Megabyte said by ILpt4U :I have always seen internet or LAN connections advertised/listed in Kilo/Mega bits per second. The industry standard for that is Kbps/Mbps. Download speeds by your browser are usually measured in KBps or MBps, but not the connection. Cable Companies, Phone Companies, heck even Dial Up connections are all K/Mbps. Even a LAN connection is 10/100/1000 Mbps. I guarantee your Cox connection is sold as Mbps as well. Oh and technically it is a difference by a factor of 8, not 10, as there are 8 bits in 1 Byte. I find it interesting that you did not come check out the U-Verse DSLR forum before placing your order, but felt compelled to come & give it a bad rating now, because there was a miscommunication about the product & the units describing the internet speeds. A quick question on the U-Verse Forum would have cleared up any questions you may have had. Good luck with your Cox connection. I completely agree.
some people are just ignorant.. and everything revolves around them. Which the op seems to be in.
like everyone else on this forum, and the rest of the planet.. connections are in Mbps not "Megs" | |
| |
Mosley
Premium
join:2001-02-27
Oklahoma City, OK | Here in OKC their adds say Meg's. | |
| | Learux
join:2001-10-23
Valencia, CA | strange This is the same as buying a 12 inch frying pan. Then give it a bad rating because it is too small and you realy wanted a 16 inch | |
| | | mjwise
join:2007-05-09
Ann Arbor, MI
·AT&T U-Verse
| I don't think so ---
Industry standards denote Megs as MB aka Megabytes, these are 10X grater than mb aka megabits. Megabits are not referred to as Megs (Megs is the reference to MB)
---
Uh, no.
---
I was using Cox Cable's cable modem connection and getting an average connection of 14 Meg connection speed down and 4 Meg upload speed average.
---
No you weren't.
Really, no one in the US rates their connections in MB/s. Unless you're in some sort of high end super secret Cox DOCSIS3 trial, you don't get to pull > 100Mbps from them either. | |
| | 
julesism
join:2001-12-12
Austin, TX | Re: I don't think so review fail... mosley has it! | |
|
Mosley
Premium
join:2001-02-27
Oklahoma City, OK | Corrected errors I corrected a few errors to eliminate confusion over the MB/Mb/mb stuff. | |
| | | | sideloaded
join:2006-06-17
Rogers, AR | ?? You "program computers" but don't know the difference from a megabyte and a megabit? What program languages do you exactly know? | |
| acidangel111
join:2006-11-02
Visalia, CA
| there is no way you have 114 megabits This is funny , actually there are 8 bits to a byte . not 10X , so 20 megabits would be 2.5 (without overhead). ABSOLUTELY no way at home that you have anywhere close to 114 megabits. Even with DOCSIS 3.0 it is in THEORY possible , however your first ISPS to rollout docsis 3.0 such as COX (currently has a 28megabit in production and a 33.1 in internal testing only. Also the second and ONLY at this time (to my knowledge ) has a 25.4 megabit feed in testing . DOCSIS 3.0 requires a completely different feed coming in (dedicated) and a different physical modem. You cannot achieve docsis 3.0 speeds over 2.0 or the now depreciated 1.0 . Sorry guys :-S . | |
| | | |
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 Review by BadHat
UPDATED: 98 days ago
member for 6.1 years, 2479 visits, last login: 1 days ago
Rosa's Place
$136 per month
"None"
"Continued disruption, pixelation on video... billing..."
"Worse service I have ever had..."
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings well below consensus)
|
The techs were clueless on installation. The service has not worked right since installation six months ago.
They have sent techs out again and again, and the last time we had a supervisor, which was promised the time before but never showed up. They have finally gotten the service to work pretty much as promised. Most of the techs seem new and clueless. I had a tech on installation that thought a wireless device was a flash drive...
I am still fighting the billing. They set us up on paperless billing, with an email address we didn't know about and didn't have a password for, so all we got was disconnect notices, which tended to irritate the better half a great deal. I finally got ahold of someone, after 6 months, that had a clue as to what was going on, and we got the email address changed, and the paperless billing removed, supposedly,
But now I am getting emails... wonder if I will really get a paper bill. And since I had a past due, due to the fact I didn't get a bill, they were bugging the hell out of us. Now, two days after the payment has cleared my bank, they are still bugging the hell out of us, because they are still apparently clueless and have a crappy billing system. I should have stayed with Time Warner, as bad as they are.
Update... Still bad service. The TV is working okay, part of the time, better than it was. But last night I lost internet. But it was so late, I didn't feel like going through the misery you have to go through to deal with repair. The online Yahoo games on the TV don't work anymore. And none of the remotes work on the TVs anymore, just with the cable boxes. And I saw a TV commercial for Verizon that they have the all house DVR feature now that we were promised 9 months ago. All in all, AT&T still stinks. The only saving grace is that the telephone still works.
Update... still spotty service. The HD box in the living room comes on when it decides to. And it's still a pain in the rear end not being able to watch more than 4 tv's at a time.
Update... Got so frustrated, I finally had Uverse disconnected. Then the stab in the back from AT&T. If you disconnect your TV portion of Uverse, you have to change your internet service to "Max" and your price for internet goes up to 60 bucks a month. In order to get a cheaper price, I had to go back to internet via copper. No problem, right? Wrong. They disconnected the Uverse internet, but didn't turn up the regular DSL, so now I have no internet. May be time to go back to Time Warner. At least they were dependable and the customer service is a hundred times better.
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Review by dadyslilgirl
UPDATED: 128 days ago
member for 129 days, 0 visits, last login: 129 days ago
Willoughby,Lake,OH
Contract price not specified.
"None"
"Messed up my DSL service yet to fix it"
"AT&T made a mistake-starting 6/23 it is now 7/15 ---it is still unresolved"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings well below consensus)
|
I tried to get U-Verse installed in 6/23 they were unable to do so -they would fix the problems and come back out on the 30th to install-Everything would be "fine" -
Meanwhile my DSL was disconnected on 6/23. I was provides with a temporary dial up connection.
6/30 comes along - the Technician comes and then he realizes --that I can not and ***NEVER COULD *** GET UVERSE ***
So here I am no U-Verse and no DSL..I am told by July 3rd it will be reconnected-NOPE....
Then it was July 8th ....then July 14th, Nope and now it is July 15th and I am told by the 16th or 17th it will be working. Yeah right ---I believe that one.
All this because I tried to get U-Verse ......
This is unbelievable even to me and I am living it.
This company has different divisions for each service, Home, cell, uverse and dsl.
And each of these departments --seems to conflict with the others. If you need help they treat you like a ping pong ball transferring your from place to place.
Apparently they figure you will give up eventually if they wear you down and accept the shoddy service and non-existent customer service that seems to be the norm with them.
All I want is my DSL back on --
And at this point an apology and some sort of compensation for all the aggravation and broken promises ---I just want them to do their jobs ---and provide the service I pay for.
Followup comments: sourceview
join:2005-11-10
·AT&T DSL Service
| att rule no. 1: minimize all contact, minimize all services to att - you are not a customer, you are a shirt tail consumer. They simply could care less.
rule no. 2. Recognize that ATT is being run as the fiefdom for brutal and vicious senior executives who drain the company of needed resources - ATT is corrupt. U-verse is hype.
rule no. 3. Minimize all contacts with organizations run by upper middle class unions (this applies to GM, Comcast, ATT, Chrysler, etc. )
rule no 4. find a viable alternative -- sonic.net. | |
| 
David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs: | . Rule #5: If rules 1-4 are extreme to you, contact link here:
»/forum/sbcdirect
a.) press "new topic" button
b.) fill in information needed
c.) click submit
d.) sit back and relax. | |
| | | |
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Review by WirelessOG
Posted: 134 days ago
member for 153 days, 3 visits, last login: 128 days ago
Midland,Midland,TX
$163 per month (24 month contract)
"1"
"9"
"If Cable Was An Option, I Wouldnt Use U-Verse or DSL"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings well below consensus)
|
Good:
Awesome User Interface on DVR
Good Channel Selection
Neat Tools For Recording Management
Bad:
LATENCY LATENCY LATENCY LATENCY
Everything is up and down
Internet is a Joke (Even on 18Mbps package)
Horrible Picture Quality (HD not even HD)
Digitized Looking Picture
Frequent Freezing and Crashing of Boxes
Hasn't Worked 100% for a full 24 hours since we got it.
The Story:
I am coming here today to share with my community a warning about a new service offered in our area. .
I love Midland, TX. I have lived here nearly my entire life; however, last year we made the mistake of moving to the City’s edge.
We are still inside the city of Midland, but there are no cable service providers where we live. In the past we have had both Grande and Suddenlink and today I am sitting here kicking myself for any complaints I may have had with these companies.
When we first moved we had Direct TV for TV service and AT&T DSL. However every time the weather got bad the TV would drop out and stop working.
The DSL was great, we never really had problems with it back then. Which was surprising because we are heavy web users, at any given point we will have at least 4 live connections to our modem if not more. We have a desktop, a laptop, a Wii, Playstation 3, Xbox 360, Playstation Portable, and Two Palm smart devices all connected to our DSL WiFi. When we first started with AT&T we just had the 6Mbps package and it was speedy and reliable.
The Direct TV was awful so we cancelled it and began to use the internet to download our favorite TV programs onto our XBOX 360 and Playstation 3 to watch them. This worked out great… for a few months.
About three months ago our AT&T DSL started to drop off a lot. This is something in the industry that we call packet loss. Even when we were hard wired into the modem/router out of desperation (which it was a mess running Ethernet lines all over the house) we still had the problem.
Occasionally we would lose so many packets that websites wouldn’t load at all. This also made it impossible for us to continue to use video on demand services to watch our favorite shows. It was around this time that we started to get phone calls, mailers, and emails telling us to Join AT&T U-Verse. Offering us these awesome prices, telling us to enter the coupon code and it all sounded so great.
Around that time we were also having problems with our AT&T DSL line at my place of business. When the technician came out he gave me an “employee referral promo code” and some awesome prices on the U-Verse package that were way cheaper than what we had been paying. I also had a promo code in an email that AT&T sent me. I talked to my fiance’ and it was settled. We were going to get U-Verse.
That is where the problems began. We got our promo codes together and called AT&T U-Verse to get service set up. The woman on the phone was not American and it was extremely difficult to understand her. What we did understand is that the promo codes could only be used on the website. So we went to the website. It had a convenient place to plug in the promo codes. The website said that it could not find the promo codes. So we called back and got another non-American that we could not understand. She also could not take promo codes.
That day we just gave up. We discussed it the next day and decided to just pay full price for the service because we really missed seeing our TV shows. So we go to the website and it is very self explanatory. We enroll in the top of the line 18Mbps internet package with the U300 TV package, We added the HD and HD premium tier, and told it that we would need two receivers. I took a screenshot of the final order page. The total promotional price for six months of service monthly would be $149.00. We ordered our service on June 2nd. The earliest they could come install the service was June 20th.
So the waiting began. Finally the day came. When the technician arrived he asked why we were paying signed up for U-Verse if we did not want any receivers. I told him that we signed up for two and showed him the screenshot and he told us that was incorrect and that we must have removed them. He then informed me that if we want TV service on two TVs that it would be $14 extra dollars a month. I wanted him to install it then so I didn’t have to wait another 3 weeks for him to come back so I agreed to the extra $14 bringing our total monthly services up to $163 before tax during our promotional period.
While the technician was here I showed him the problems I was having with the internet and he told me that he had no idea why it would do that and told me to call U-Verse. Shortly after the technician left the problems with the internet worsened. We would have to refresh pages to get them to load all the images or load at all constantly. The TV would drop sound, image, or both frequently. When watching movies two-thirds of the way into the movie the movie would stop and a message would come up saying the program you have selected is not available. We would rest our modem and then reset our boxes and it would not work.
So we called U-Verse, and 3 days later they sent out a “senior field technician” to look into our problems because the people on the phone did not understand what we were having problems with because their English was so poor. The senior field technician couldn’t even be called a technician. He openly admitted that he isn’t familiar with the internet or computers and that he doesn’t have a computer at home. What was even more surprising is that he didn’t even know that the internet service we had was DSL he honestly thought we had cable through AT&T. After walking around the house aimlessly for about 20 minutes he asked me where the U-Verse was located and came in and plugged his laptop into our modem and ran some speed tests showing speeds between 3Mbps and 17Mbps on various websites. He loaded ESPN.com a few times and told us he could not do anything else because we had not had our service for 10 days yet.
More Waiting. Today it has been 37 days since I have ordered service and 19 days since the service was installed. I took the afternoon off from work to come home and deal with AT&T. I spent four hours on the phone dealing with people who do not speak English or know what I telling them. I was hung up on twice because they had to transfer me and instead they would transfer me to a busy signal. None of them could run this special latency test after 10 days of service and they told me that if I wanted the channels I was already paying extra for that I would need to pay $4 more.
I called again and cried and begged to talk to someone in advanced technical support who spoke English but there was no-one. They told me this would be a job for their “senior field technician” and I explained that I have already had one out and he told me I would have to talk to them. It fell on deaf ears.
My internet is so latent that If I load Google.com 10 times it will only load completely 7 out of 10 times and 2 times it will not load at all. Google.com is a simples site, don’t even get me started on youtube.com, gizmodo.com, or any other website I care about.
Why am I writing this? Because a good many of you have cable service through Grande and Suddenlink. I am sure you have seen the ads for U-Verse and maybe even considered it. But what you need to ask yourself is are truly ready to pay more for less? The concept of U-Verse is awesome, if it consistently worked I would recommend it. It goes beyond cable in many ways. But it rarely works. Then, when I need someone to help me, there is no one there. No one that speaks English fully, no one from the United States.
I do not even have the phone service. The hidden fees are killing me, the service is so costly. I am locked into this contract, with no way out, no help. NO ONE WILL LISTEN OR HELP ME.
I wish I had Grande or Suddenlink as an option. Literally a block south of me they are available, but we live in a new development where we have no choices. For those of you that have a choice. Do not choose U-Verse, if you do not regret it now you will when you see your bill or when you have your first problem.
Followup comments: 
ILpt4U
Premium
join:2006-11-12
Lisle, IL
·AT&T Yahoo
·AT&T U-Verse
 ·magicjack.com
1 edit | Hard Coding OpenDNS? Have you tried Hard Coding OpenDNS into your computers?
The DNS in the 2Wire RG, for whatever reason, is not perfect. Sometimes hard-coding OpenDNS DNS Servers makes the website not loading properly problem go away.
For whatever reason, the problem tends to be more prevalent in Macs than Windows, but it can show up in Windows as well.
Also, you say you are locked into a contract. Unless I am mistaken, there are no contracts with U-Verse...
I would hate to see you cancel tomorrow, but you could, free from penalty, because U-Verse is not a contracted service...
Have you tried contacting Matt about your service related issues? He is a very credible, very knowledgeable U-Verse Tier 2 Tech Support agent... Try getting in contact with him, if you are willing, of course | |
|
David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs: | Hit me up? He can even hit me up or post in the direct forum. It's not like we hide far. | |
| | | mjwise
join:2007-05-09
Ann Arbor, MI
·AT&T U-Verse
| Really? I do not even have the phone service. The hidden fees are killing me, the service is so costly. I am locked into this contract, with no way out, no help. NO ONE WILL LISTEN OR HELP ME.
---
1) I just have U-Verse internet. You know what my bill is? Bottom line? $35 a month. That's right, exactly what it's advertised as. If your locality or state has enacted all manner of taxation and franchise fees on U-Verse services, complain to them.
2) U-Verse doesn't operate on contract. Never has. Please don't spread misinformation.
The AT&T direct forum here is at your service. | |
| 
mmay149q
join:2009-03-05
Dallas, TX |  I've sent you a message
Thanks, Matt
U-Verse Tier II Technical Support. | |
| | | |
| Forums » comments on review of AT&T U-Verse |
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Review by stivirino
UPDATED: 152 days ago
member for 3.8 years, 75 visits, last login: 129 days ago
Miami,Miami-Dade,FL
$55 per month
about 10 days
"stable conection. Free instalation"
"verry erratic speeds. expensive in comparision to others"
"Too new to be fair. Allthough if its AT&T it's usualy a poor value"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
Door to door sales person came in, signed me up, and 10 days later I had a free installation in my apartment.
Since then the connection has been stable although speeds are not. Up to 12 mbps advertised for $55.00 translates to my setup to be between 2 and 7 mbps. I guess that if the apartment unit is not close to the utility room the speed may suffer a bit.
It will vary for each individual and setup, personally I think it's overrated. I'll end up paying twice as much as Comcast for (until now) half the speed. Without considering I never liked AT&T's practices
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Review by drmsys
UPDATED: 158 days ago
member for 8.5 years, 263 visits, last login: 17 days ago
San Diego,San Diego,CA
$95 per month (12 month contract)
about 42 days
"Provides basic net connection"
"expensive, slow, crapy service, rude techs, lazy installers, high staff turnover, too many mailings"
"Get any other service if you can"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings well below consensus)
|
40 days to wait for install! (3Mb/sec package)
blocks all port 25 outgoing without disclosure, support does not understand tcpip ports!
AT&T tech showed up and put everything in the bedroom, even though I requested the noisy equipment to be installed in the living room. Did not complete installation.
Signed me up for the wrong service package and now want to charge me an additional installation fee to get it right!
Phone support promised to fix it and did nothing!
Next phone support hung up on me!
Will not give me physical address to ship equipment back to, or to send complaint letter to.
Worst service ever, much slower than Comcast, Central Valley Cable & Coast Communications, all of whom I have had service with before!
Stay away!
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Review by JonWStar
UPDATED: 168 days ago
member for 3.9 years, 5 visits, last login: 8 days ago
Marietta,Cobb,GA
$200 per month
"More HD Channels offered, DVR access from all connected TV's and Internet access equal to DSL."
"Primary TV with DVR will not start 90% without IPL of DVR Box. First billing of Home phone incorrect."
"Still trying to get TV problem fixed....."
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)
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Looking to save some money on TV, Internet, and Phone, we looked into a Bundle. Our previous services were Comcast Cable with HBO and Showtime, HD, and DVR with 2 additional boxes at over $130 per month. Our home phone and DSL services were DSL Ultra and Local and $.05 long distance phone with ATT at $77.60. We had previously had Dish TV but did not like the outlet limitations and service interruptions due to weather. We were not interested in going with the ATT Direct TV option due to our experience with Dish, and we required a hard line for our alarm system monitoring which prevented us from a complete Comcast Bundle.
We signed up a U-verse package including U300 at $79.00 and Broadband Pro at $38.00, and Home Phone with unlimited LD and voice mail at $30.00. We were also going to receive $325.00 in rebates. We added $50 per month for 3 additional receivers($7.00 each vs $5.00 for Comcast), HD($10.00), Sports Package($10.00), and HBO($14.00).
The installation was scheduled and occurred 2 days after the order was placed on a Saturday. It could have been scheduled the next day but we were not available.
The installation went without any problems and took over 5 hours. The ATT Tech. who did the install, demo'ed the TV remotes and channel setups, verified the internet connectivity all of our computers ( 3 laptops and one desktop) and each of the 4 TV sets.
The first problem occurred the next day. We turned on the TV with the DVR box and got an ATT U-verse screen. All other sets worked and so was the internet connectivity. We contacted ATT service and were told how to IPL the DVR box, which started the service. Bottom line we have had 3 on site service calls and 6 other calls and a DVR replacement and this TV still will not start without an IPL. In addition, the first phone bill was incorrect (double what it should have been).
What may be the final straw, we contacted ATT support one more time and were told another service call was scheduled. The Tech never showed and when we called support there was no record of our call in their system.
Followup comments: | Forums » comments on review of AT&T U-Verse |
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Review by mady101
Posted: 226 days ago
member for 226 days, 0 visits, last login: 226 days ago
Encinitas,San Diego,CA
$110 per month
about 9 days
"Internet pretty fast and stable .. BUT .. see bad points"
"NO UPNP ! Only one DVR allowed in one room of house"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)
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New U-Verse Modem / Router in one does NOT support UPnP. Must manually port forward apps through router firewall, this is stupid, the benefits of UPnP far outweigh the so called risks of it. I chuckle at non geeks calling tech support with wat the hells a port forward calls.
The TV service has many drawbacks as well. Only allowed one single DVR box per household. DVR can not be controlled from any other tv except main tv with DVR box. No recording or pausing of live tv on any tv but tv with DVR box.
New U-Verse Modem / Router in one is kind of ridiculous, hard to configure, NO UPnP, could not figure out setting own Linksys router behind it, can't seem to turn off u-verse firewall to it.
Not happy with service. Had it for almost a week, switching back to standard non u-verse DSL and a, should not name competitor company, satellite tv service.
Followup comments: hottboiinnc
ME
join:2003-10-15
Cleveland, OH
 ·Time Warner Cable
·buckeye cable
| Wrong DVR It sounds like you did NOT sign up for the whole-house DVR. In that case only 1 box contains the HDDs and the rest record to that one box and are able to access that box. They create a "network" between themselves. Sounds like ATT sold you the wrong product. | |
| 
nubbers
@sbcglobal.net
|  You have something wrong on your network...
| |
| | | | | | | | | | |
nubbers
@sbcglobal.net | Check your advanced router config options. The option for UPnP is there silly guys. Not sure what all the fuss is about. | |
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nubbers
@sbcglobal.net
| TV Issues & Network Issues If you MUST use your linksys router behind this router, you can set the 2wire att router to DMZ+ which will act like a bridge, letting your linksys handle everything. Don't really recommend this, as the 2wire is vastly superior to any home linksys product.
The DVR is usable by all other TVs with STBs in the house. My guess is you have been tinkering with some of your LAN equipment and settings which seems to be the cause of all your issues. | |
| | skirack
join:2004-09-12
Toledo, OH
| Re: TV Issues & Network Issues I'm considering getting U-verse to replace my BEX 12 service in Toledo. I work from home and like having a large upstream. Anyone know how U-verse 18 compares? I realize the up-stream numbers are bigger for u-verse so it theoretically should be faster, but wanted to see if anyone had any experiences. | |
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