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Review by notonto See Profile

  • Location: undisclosed location
  • Cost: $60 per month (12 month contract)
it is a wired connection
very slow
I'm out
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

Although blessed with a ludicrously high 1024 GB usage cap, my top U-Verse speed available remains 1.5 Mbps. U-Verse was a very simple self install. The service uses a Motorola gateway supplied only by AT&T. With no evidence of even minimal upgrades on the horizon, I terminated U-verse internet service.

Update 3/14/18: One year since I terminated internet service and still no upgrades. Max speed remains 1.5 Mbps. However, I am surprised that they continue to offer U-Verse service at such a slow and unreliable speed.

Update 3/31/19: Two years out and still no upgrades. Only change is that AT&T has downgraded my max speed to 768 Kbps download on the National Broadband Map. AT&T now acknowledges this speed qualifies for a fixed wireless replacement if it becomes available. Fixed wireless will require them to upgrade my macro. I doubt that will happen.

Update 9/9/21: Four years since I cancelled U-Verse and still no fiber offering. Their wireless network has markedly improved and my phone is now gobbling unlimited data, yummy!

member for 8.7 years, 1246 visits, last login: 1.3 years ago
updated 2.5 years ago


Anond94ec
@sbcglobal.net

1 recommendation

Anond94ec

Anon

Agreed!!!

After years of rock steady DSL over a POTS line I agreed, after immense hassling and marketing and threats by ATT, I switched to their ADSL2 service and have regretted it everyday since. I have the 24/2 package on a bonded pair. I can testify that ATT doesn't know diddly about this product. I've had a never ending stream of ATT trucks in the yard and they do nothing....I mean absolutely nothing except bad mouth their own company!! I gave up a 6/2 with POTS line, you know the one where 911 works and survives power outages and now I have crap that crashes numerous times an hour. If an alternative provider ever gets more than a passable rating around here, I'm done with ATT and that means internet, phone, cell phones, and Directv.
exRolmman
join:2010-02-11
Wilmington, NC

exRolmman

Member

Bonded = two pairs

Bonded HSI/DSL aka AT&T U-verse is as only good as the pairs. The pairs need to be completely free of bridge taps and load coils. Plus the station wire from your network interface (NID) needs to be a dedicated cable and Cat5e. If you know how to log into the interface on the gateway modem you can see if it is a cable pair issue or exhaust issue. If you see excessive FEC or CRC errors on either pair do a screen capture and start using that as evidence. If it is all clean you may have an exhaust issue. Use the speed this from this page to keep a record of your speeds.
notonto
join:2015-06-26

1 recommendation

notonto

Member

Re: Bonded = two pairs

Gateway connected directly to the NID. Multiple truck rolls. Techs were all in agreement, telling me the loop is too long and the lines are too old to work well for POTS and DSL.
etaadmin
join:2002-01-17
united state

etaadmin

Member

Same story here

I'm living in an older high middle class neighborhood, at&t's max speed here is 3 mbps, telephone line condition... a mess. Surrounded by tons of at&t aerial fiber... for what purpose? Maybe for FBI, DEA, ATF or any other three letter government agency buildings nearby.

I had at&t adsl 6 mbps back in 2000, left them for good in 2007 for TimeWarner's 15/2. Today I have 140/12 from spectrum and waiting to be upgraded to 300/20-400/20 or even gigabit.

Anon39915
@sbcglobal.net

Anon39915

Anon

Where's the Internet?

The connection drops multiple times a day, forcing me to restart the modem each time.
Scobelizer
join:2021-06-26
North Hollywood, CA

Scobelizer

Member

Usage Cap

That's NOT very high...
notonto
join:2015-06-26

notonto

Member

Re: Usage Cap

LOL, it is for slow DSL, next time read the entire post for context.

In addition, I would love to have a 1024GB cap on my phone, but it is far lower than that. THAT is what needs fixing now.

Review by al92lt1 See Profile

  • Location: Fernley, Lyon, NV, USA
  • Cost: $100 per month
  • Install: about 5 days
Support would gain my loyalty.
If I want fiber, ATT is the only choice.
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

Great speed, but God help you if you need ANY help or support as there is none.
UPDATE: I have had the service about a year. There have been no outages or issues.

member for 20.3 years, 61 visits, last login: 3.7 years ago
updated 3.7 years ago

Brian45
join:2003-03-18
Altadena, CA

Brian45

Member

U-verse?

How you got uverse I have know idea. I've been told Uverse wasn't going to take anymore customers. I was also told it was going to stop all together.






Review by oof_ow See Profile

  • Location: Arcadia, Los Angeles, CA, USA
  • Cost Contract price not specified.
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

.

member for 21.7 years, 7 visits, last login: 4.2 years ago
updated 4.2 years ago







Review by Throttled See Profile

  • Location: Burbank, Cook, IL, USA
  • Cost: $70 per month (12 month contract)
  • Install: about 2 days
  • Caps of 250 gigabytes/month
Used to be consistent
Throttled down constanly
Frustrating, have to keep calling support
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

Package advertised as 45mbs download but every few weeks I have to call tech support about plummeting speeds.

I have had speed tests return speeds in the kbs on multiple occasions. After an hour on the phone with tech support and a lot of remote testing on their end, my speeds return to normal for the next few days and they begin to slow it back down. This month I was offered technician appointment to check the gateway and wiring on site, the customer service rep was nice and told me that signing the technician waiver leads to a $200 charge so just don't sign the waiver and I should be good. I ended up cancelling after no one would confirm this, having a technician come out to tell me all the equipment is fine is not worth $200. When I was lured back into AT&T a few years back after changing to Comcast(Which was in no way any better, intermittent connection issues and a hefty price tag), they were promising the AT&T Fiber roll out coming soon.

Never heard another word about it.

Frankly I'm tired of my provider options but its difficult not having internet in this day and age. I feel like I'm being taxed on the initial service, and they aren't even trying to fulfill the terms of the contract.

member for 4.5 years, 1 visits, last login: 4.4 years ago
lodged 4.5 years ago


David
Premium Member
join:2002-05-30
Granite City, IL

2 recommendations

David

Premium Member

The way I always understood it back in the day

yes... yes I am showing my age here don't laugh!!

was you were billed if it was something on your end causing the problem. Thing is if you are directly connected to the modem and the problem still is happening you most likely won't see a bill for that. If for some reason it's fine then speeds plummet and you did nothing it could very well be the modem itself or the port in the local remote or office.

I have never heard it being $200. That seems quite extreme to me.

-david
Throttled
join:2019-09-18
Burbank, IL

Throttled

Member

Re: The way I always understood it back in the day

I am running wired connection from the modem/gateway.
I was told its a $200 charge if they have to work anything that's not their fault(/their equipment), I thought it was extreme too.
I'm just tired of my internet getting slow outside of peak hours. Since I posted my review I called and my speeds are back up to normal-ish.

David
Premium Member
join:2002-05-30
Granite City, IL

David

Premium Member

Re: The way I always understood it back in the day

If you can login to the modem, what do your stats look like on the broadband page? I would take a snapshot when it's fine and then when it slows down. See if there is any considerable difference.

Back in the days of xDSL, I had a guy that had some coach lights on a dimmer. Apparently dimming them created a horrible feedback that was pretty much killing his xDSL signal and knocking him offline.

He figured it out when the stray cat ran across one of the sensors and the lights went to full power. His modem rebooted and stayed up till the lights dimmed again. When they dimmed his DSL signal went out again.

end result- he just left the coach lights on full.

Review by Autbey See Profile

  • Location: Talihina, Latimer, OK, USA
  • Cost: $50 per month
It's Internet
Horrible speed for my area
If you have no other option, go with AT&T and suffer.
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

This is the only Internet service for my area so I'm pretty much stuck with it. My speed is horrible and it seems to change daily from 1.5 - .90mb. Lately it seems to randomly to .2mbs every once in a while. AT&T needs to spend some of that massive tax cut to improve the lines and expand broadband into the more rural areas. Summer heat constantly knocks out my connection.

member for 21.5 years, 309 visits, last login: 1.5 years ago
updated 4.8 years ago

notonto
join:2015-06-26

notonto

Member

Bad Internet

That is exactly what my ATT connection did. No wired alternative. I use cellular now.

npln
Us Army
join:2000-07-17
Martinez, CA

1 recommendation

npln

Member

Trump MAGA? HAHAHAHAHAHA

"AT&T needs to spend some of that massive tax cut to improve the lines and expand broadband into the more rural areas." don't hold your breath! HAHAHAHAHAHAHAHAHA
Brian45
join:2003-03-18
Altadena, CA

2 recommendations

Brian45

Member

Re: Trump MAGA? HAHAHAHAHAHA

Your HAHA's are not appropriate
Brian45

Brian45

Member

AT&T???

I lived in a very small town in Iowa so I can relate. Rural areas don’t seem to be important to internet providers. The fact that it’s the only provider is kind of surprising. Seems that someone would realize there’s a market, an opportunity to make money.

Anon0efcd
@166.216.159.x

Anon0efcd

Anon

Re: AT&T???

That’s the problem. There’s no money to be made.






Review by kc6108 See Profile

  • Location: Neodesha, Wilson, KS, USA
  • Cost: $65 per month
  • Install: about 5 days
  • Caps of 1000 gigabytes/month
Native IPv6 Support
Slower than advertised ADSL speeds, expensive, unreliable, erratic/unpredictable latency/ping
The worst possible choice for Internet in my area
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

The only good thing I can say about AT&T U-Verse Internet is that is support native IPv6. Other than that there is nothing good I have to say. I only stayed with them for a few years because of their higher data caps than the only other Internet competition (Cable ONE) in my area. That is until Cable ONE upgraded their infrastructure in my town and began offering better Internet plans with an unlimited data option. I hope I never have to go back to AT&T's DSL Internet.

member for 11.6 years, 174 visits, last login: 1.2 years ago
lodged 4.9 years ago


Anon8dc6f
@70.117.23.x

Anon8dc6f

Anon

Unable to maintain a stable internet connect on the 75 mb plan

I was a customer for 5 years, had a second line installed to get a 75 mb connection.
After 5 tech visits, att failed to come up with a answer to the problem.

Two 2wire connections to the modem, to get the 75 mb connection.
One would stay on and the second would fail after several hours , causing the first one to fail.

Review by zapman987 See Profile

  • Location: Orange Park, Clay, FL, USA
  • Cost: $50 per month (12 month contract)
  • Install: about 3 days
  • Caps of 1000 gigabytes/month
cost
issues abounding, no responsibility for anything
Avoid! They dont care, only want to take your money
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

My Other Reviews

·Charter
Should have known when I got an email "your order was put on hold, please call to confirm." Had to call in to confirm my address due to it being an apartment. Tech got there, was knowledgeable, but the wiring was substandard so I didnt get my promised speed (100mb). They downgraded me to 50. Charged me an install fee when it was suppose to be waived. Then didnt get anything near 50mb speed down. Lots of network errors and issues. Finally just cancelled thankfully before the early-term fees kicked in (2 weeks). Still got an ETF charged, but one phone call got it waived.

member for 9.4 years, 841 visits, last login: a few hours ago
lodged 5 years ago

ham3843
join:2015-01-15
USA

1 recommendation

ham3843

Member

Sounds like typical old SBC masquerading as AT&T.

The real company is SBC, they bought the rights to the name AT&T to hide their own crappy services.

But yes, SBC/AT&T doesn't give a damn.

Review by TV4Fun See Profile

  • Location: Antioch, Contra Costa, CA, USA
  • Cost: $30 per month (12 month contract)
  • Install: about 2 days
They're not Comcast
Slow and unreliable, needs frequent support visits
Only get if you're desperate
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

I only got AT&T because the salesperson gave the distinct impression that they'd be running gigabit fiber through my neighborhood within a few months. That was well over a year ago, and I'm stuck with 25 Mbps that can't even do 25 Mbps. After paying for 25 Mbps, they said their line to me wasn't good enough to actually do that and they had to downrate it to 18 Mbps, while still charging me the same amount. Even after that it's extremely unreliable, it can be fine for a while, but will every few months or so get extremely slow and unreliable and require usually multiple technician visits to fix.

member for 5.3 years, 2 visits, last login: 5.2 years ago
lodged 5.3 years ago


Review by jamesjunior See Profile

  • Location: Lowell, Lake, IN, USA
  • Cost: $90 per month (12 month contract)
  • Install: about 13 days
It is available
Speeds not even close to advertised. Installation was horribly mis-handled.
Avoid in the Lowell area.
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

Technician rewired all my in-home networking unnecessarily without telling or asking anybody. Up to 50Mb service never exceeded 8Mb downstream. Technician refused to return my personal networking equipment that he had stolen from my home.

ATT sales manager never returned any phone calls or followed up. I had to spend multiple hours rewiring all my jacks and buy additional hardware to replace what was stolen.

member for 5.3 years, driveby review (so far)
updated 5.3 years ago

njt462
join:2006-11-28
Troy, MO

3 recommendations

njt462

Member

Why leave them unattended then

This is a prime example of why I NEVER leave a tech unattended in my home unless he or she needs to use the restroom then stuff won't be stolen. Sorry you sat and watch tv and trusted someone with your your transfer of service install.

chuch
join:2001-04-11
Tampa, FL

2 recommendations

chuch

Member

Stolen Equipment

I would file a police report

Catmando
Catmando
Premium Member
join:2002-10-22
Lafayette, IN

Catmando

Premium Member

Understanding your Tech.

1st of all ISP's have a procurement process, that's ensures that the tech has more than what they need to prevent repeat trips, fines for not repairing in time and cost. As far rewiring your the goes against the tech efficiency which can lead up to termination. there's no motivation to steal as well because of the management process in scrutinizing complaints.

npln
Us Army
join:2000-07-17
Martinez, CA

1 recommendation

npln

Member

curious

exactly what did he take?

Review by ktchristie See Profile

  • Location: Austin, Travis, TX, USA
  • Cost Contract price not specified.
Internet speed is fast
If you're too far from the AT&T equipment you only get a SINGLE HD Stream.
Too far from their signal and you're not going to be happy
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

I ordered U-Verse in Texas and the installer showed up right on time. The problem was he told me I'd only get a single HD Stream because I was 3500 ft plus away from their equipment. Given this O was dropped into the 19MB Category. Apparently near their equipment the installer is getting 50+ mb at some houses demarcation with 4 HD Streams. In essence, if we went ahead with the install, we can only watch a single HD Channel. If I wanted to record an HD Channel, I could not watch another HD Channel while the DVR was recording. If we were watching an HD Channel we couldn't record another NOR could my kids watch HD channels on another HD TV. They do not provide IP telephony in my location either. The cost to AT&T to upgrade their equipment is about 4-5K. The returns they would see by signing up other residents in or neighborhood would far outweigh the costs. I hear the picture quality is awesome however until AT&T can guarantee me 4 HD Streams, I won't be moving to U-verse anytime soon. Unfortunately I’ve decided to stay with Tim Warner for the time being. We'll make a decision on satellite and faster internet later. Bundling with TW is out of the question as their Internet service drops repeatedly in my home.

member for 15.2 years, 1 visits, last login: 5.4 years ago
updated 5.4 years ago


koolkid1563
MVM
join:2005-11-06
Powell, WY

koolkid1563

MVM

HD Streams

Nobody has 4 HD streams right now, it is either 3/1 or 2/2 SD/HD streams.
ktchristie
join:2008-12-17
Mckinney, TX

1 edit

ktchristie

Member

Re: HD Streams

well one stream won't cut it in this house. At least with Time Warner I can watch an HD Show and reocrd another.
dipswich
Premium Member
join:2003-06-27
Raleigh, NC

dipswich

Premium Member

Sorry to hear it U-verse doesn't meet your needs...

but at least the installer was up-front and fair with you, letting you know before you were strapped with something you didn't want.

Unfortunately, you've rated "connection reliability", "tech support", and "value" for a service you never really had!