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Forums > comments on review of AT&T U-Verse

Review by Mr_A1

member for 8.9 years, 3175 visits, last login: a few hours ago
updated 7 days ago

Dickson,Dickson,TN
$65 per month
about 7 days
"Reliable when it works."
"If something goes wrong with your sync, expect a blame game to start which will cause it not to get fixed."

Pre Sales Information:

Install Co-ordination:

Connection reliability:

Tech Support:

Value for money:

(ratings below consensus)

My Other Reviews

·Comcast

·Vonage

·AT&T Southeast

·AT&T CallVantage

·DIRECTV

U-Verse TV is okay if you want poor HD picture and no DD5.1 Surround Sound which AT&T took over 2 years to finally accept it as a major problem with no solution in site. I have since dropped the TV service for these reasons since there are better options out there. The Internet service is now going down the drain since AT&T has decided to nickel and dime the customers by implementing a 250 GB hard cap on the service in order to make more money. If you have a sync issue, do not expect it to get fixed quickly, because I had an issue that took almost 8 months to be fixed since a blame game between the equipment and the lines was in play. It was ultimately the port at the V-Rad which is what I asked to be checked at the beginning of the issue based on line stats. Overall, AT&T promised to have more competition when allowed to merge with BellSouth, but the only thing that is happening is the old AT&T monopoly coming back. We can only hope that a judge or the feds will realize this soon and break it back up.

Update: No longer have UVerse due to new 'because we can fees' with no formal notice, so I dropped Internet for Comcast since you better speed for the price; dropped UVoice for a return to Vonage Basictalk Plan which is greatly cheaper for similar quality and truly unlimited voice.

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Forums > comments on review of AT&T U-Verse

Review by smurf1

member for 9 years, 2336 visits, last login: 1 days ago
updated 34 days ago

Anderson,Madison,IN
$123 per month
about 5 days
"Internet speed does not vary"
"Still having rg & dvr failures"
"value has gone down with all of the problems coming back"

Pre Sales Information:

Install Co-ordination:

Connection reliability:

Tech Support:

Value for money:

(ratings match consensus)

Ive had uverse since June of 2007. Had the normal glitches in first year and att fixed them all.Here it is five years later the glitches which were gone are now coming back again. Dvr failures RG failures losing recorded shows all the time.voice and video out of sync .and all you get if you call is their stupid tier one. If new alternative comes to our town Ill be jumping ship.I keep down grading tv plans now down to 200 plan not that much on tv to keep 300 or 400 plan

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Forums > comments on review of AT&T U-Verse

Review by gdm

member for 11.8 years, 6219 visits, last login: a few minutes ago
updated 49 days ago

Mchenry,Mchenry,IL
$85 per month
about 15 days
"Deals aren't as good as they used to be."
"I switched to U-Verse because of speeds/pricing but it seems AT&T just wants to charge more."

Pre Sales Information:

Install Co-ordination:

Connection reliability:

Tech Support:

Value for money:

(ratings match consensus)

****Update 2/18/13

Well with AT&T really not being cheaper anymore and speeds being the same they were when i first got it. I put the call in to move to Comcast for internet and phone. Getting a better deal for 2 years and then we will see. For what I'm paying now for 12/1.5 and voice I'm getting 20/4 and voice cheaper with Comcast. My area I never had a problem with Comcast but left for U-Verse because it was cheaper. We shall see, install next week.

****Update 1/30/12

Well after 4 years of being with U-Verse I dropped the TV service and went to DirecTV. I got a new Black Cisco DVR that seems to have a software issue in it. It kept causing reboots whenever it wanted tried 3 different ones. I could've gone back to the old silver DVR but to me why didn't I just get that in the first place instead of the black. Why did they release a product that has a major issue with it. Overall the TV service was ok but not worth the money anymore. It was cheaper at the time but not anymore. I will miss some features to the U-Verse TV and it was my first HD service so it look good to me but being on DirecTV now it's much clearer than U-Verse was.

I'm still keeping phone and internet for the time but maybe looking at Comcast since they are offering more speed for the same money. For now I'll stick with the voice/internet.

****Update 10/3/11

Almost 4 years with AT&T Uverse. It's still solid can't remember the last outage honestly. Prices have gotten higher but luckily I'm grandfathered in. I don't pay for the STB boxes or have a modem rental fee like new installs do. The main reason I switched from Comcast is it was cheaper. To some extend AT&T is a bit cheaper than Comcast but not by much. To me Comcast still has faster internet and the VOD selection is greater. When we move next it'll probably be to Comcast for everything or combo of DISH/Direct and Comcast. If AT&T increased it's upload speeds to 3 megs on the 12 & 18 that would help a bit for me. Also get a larger VOD selection. I'm also getting tired of features only being an option if your an AT&T Wireless subscriber, I used to be but they failed to many times. Don't punish those of us that can't have your Wireless service since it's still terrible in certain areas. Sorry rant off on that part.

Also just like Comcast the service is dependent on the area and lines. With U-Verse it's dependent on distance as well from the VRAD so that's one thing to remember. You won't be able to know your distance till install though.

****Update 10/27/10
Almost 3 years with AT&T U-Verse. Solid service no outages at all. I've seen prices rise but nothing terrible. I still don't think AT&T discounts for having all three services. I have changed my services when promo's come out. Currently I have U200 TV, 12/1.5 internet and Unlimited VoIP. For all that I'm paying $145 before taxes. I was on the U300 and 24/3 until my promos ran out. I do think AT&T needs to lower it's pricing on Internet again and eliminate the 3/1 service. That way they just have 4 - 6/1, 12/1.5, 18/1.5 and 24/3. I think 6 meg should have a 1.5 upload and 18 should have 3 if your profile can handle that.

****Update 10/23/09
Internet and TV have been great so far. TV I still have a phantom issue during heavy rain tons of errors and pixelation. Also get pixelation when it's not raining but not all the time. Matt has been helping me track it down for months now but still nothing. Otherwise since last post they upgraded the TV part for News & Sports Multiview and Mediashare. I keep getting e-panel invites. Sounds like AT&T is testing allowing us to watch recorded shows from our PC's or Mobile phones down the road.

Otherwise still very happy. Just wish they would increase the upload a bit. Hopefully with the new profile coming sometime it will. I still think they need to lower pricing on the internet and get rid of a tier. Just have 3, 6, 12 & 18. Honestly no need for 1.5 anymore.

****Update 4/19/09

Well Internet and TV has been pretty good, recently I get pauses on live and recorded TV every so often. Basically it's as if I hit the pause button and hit it again. Voice I haven't had the fast busy/loss of line in awhile. I do have an issue that can't seem to be explained. When I max out my 10 meg internet connection, downloading large .iso files for work. My voice becomes choppy/static sounding to me. The other end says it just sounds like a really bad connection. Some say it's static others say it's a loss of voice basically. It's as if they hear every other word.

AT&T seems to care less about having all three services with them. As far as giving bigger bundled discounts to it's customers and even quadruple services.

Not sure I will be keeping the voice service or not. I just know with Comcast Digital Voice it seemed much more stable compared to U-Voice at least for me. Hopefully we can get this figured out or I will be going to another voip provider.

Also I forgot to add the reason my taxes were so high was because of a pro rated month plus a full month. I am only paying $5.28 worth of taxes on $30 VoIP which is about what I was paying with Comcast Digital Voice.

****Update 10/31/08

Went to go use the phone this morning and can't dial out get a fast busy once the number is dialed. Same thing happened a couple weeks ago. So far in two months this is not very good service. I have a call into support and am awaiting one back. Using my cell for a conference call right now.

I am waiting for my next bill to double check the taxes. Someone suggested since I was billed twice, pro rated it might be higher.

They got it working a little over an hour ago. Seems to be the same issue the past few times which results in them resetting the voice profile. They are coming out to replace the RG tomorrow.

****Update 10/24/08

I still hadn't heard from anyone. Other then someone calling the house yesterday and talking to my wife. Of course no name/number left.

I called back into billing today and talked to a supervisor and pretty much the same story.

He said once you have all 3 services the double pack discount goes away for those of us that had it. As far as taxes go again he couldn't say much but that MI, WI & IN are all charged the USF fee. I think it is complete BS that AT&T charges the USF for a digital phone service when Call Vantage never did. Then when you talk to lower end people they say it's just part of the charges.

For those with Call Vantage I would keep the service as long as you can.

I am going to start looking at VoIP providers and a good QoS router. Depending on what I find U-Voice will just disappear or I will completely dump AT&T and go back to Comcast, shuttering the thought.

****Update 10/21/08

I got my first bill with U-Voice and am not a happy camper. They took off my double pack $10 discount. Reason given when I called in is since I ordered a 3rd service it gets removed. Then they turn around and charge me the discount ontop of the bill. My taxes have 4 lines now vs 1 and the 4 total $9.52 just because of a $30 VoIP. I have never had that much in taxes with Vonage, Call Vantage or Comcast Digital. I have put numerous calls into AT&T with promies of getting calls back and nothing so far. Two tickets have been opened up concerning the discount and taxes. Nothing so far and those were submitted last thursday 10/16. I am going to give it till the end of the week and if I hear nothing back I will be cancelling U-Voice and possibly U-Verse altogther.

AT&T IMO has no idea how to treat customers when dealing with the U-Voice product. When it was TV & Internet no problem but when you talk about triple play package they have no bundling discount at all. The entire poing of bundling is to get more of a discount overall.

I hate to event think but I may be going back to Comcast. I will update my review once it has to come to some kind of conclusion.

****Update 9/24/08

Things have still been working great. I left Call Vantage for U-Voice since it went live in the chicagoland area and it's $30 for unlimited voice. I had it installed on 9/11 and so far no problems. I do like not needing a secondary QoS router like I needed towards the end with Call Vantage. My two issues right now are the login process to check voicemails via the web is to long. The portal for Vonage, Call Vantage and even Comcast was faster then U-Verse. Secondly, they don't offer the ability to have your voicemails emailed to you like Vonage or Call Vantage. Overall very happy and I seem to have more features then Call Vantage.

Also I updated my price so my package includes U300, Max Internet (10/1.5) and U-Voice all for $154 before taxes.

****Update 3/14/08

I have had service for a month now and no major complaints. I had to call support back out do to my basement STB being on the 59 coax and causing issues. Came out and put cat5 in for me and been working great.

I have dropped POTS and went to Call Vantage that's been working great as well.

I got my first bill today and it wasn't completely correct with what I was told with discounts. When I was having install issues a rep decided to upgrade me for free from the u200 to u400 free for 6 months. Well they only applied a $20 credit instead of $40 which would make it free. I called up and explained what happened 5 minutes later all was taken care of.

Latency isn't a big issue for me but I do look forward to them removing it one day and opening the internet pipe a bit more. Overall very glad I dumped comcast!!!

Oh and 1 think my monthly price is based on the u200 and MAX - 10/1.5 internet.

*********Original Post 2/15/08

I switched over from comcast. I had all 3 services with them. I saw that NE Illinois went live. So on Monday 1/28 I went to the U-verse site and put in my address. To my surprise it said I could get it. Then I called in to make sure and they said yes we can service you.

Now up until this point DSL has never been an option to far from the CO and no RT's for my area.

We go over everything and I have to order POTS again since VoIP isn't an option yet for U-verse service. We do that and according to the POTS person I should only be paying $8-12 in taxes we shall see. So I order 6/1 internet and u200 and they upgrade me to u300 free for 6 months. I get a $100 visa card for u-verse and $50 for POTS. For the u200 and 6/1 I pay $79 a month.

Install was set for 2/1 from 8-10. Well I call about 9:45 and they call dispatch and it appears a tech was never assigned the case. They get someone to come out from 12-2pm. He shows up about 1pm and I show him the house and NID. He leaves to go to the vrad and crossbox. Comes back after an hour and says he is having problems. So he calls for another I & R tech and he shows up about an hour later. They are both working on the lines and about 6pm they say they are coming out on Saturday to get go over it again.

Saturday 2/2 we were out and I get a call about 12pm from the U-verse tech asking about the install. I told him we would be there in 15 minutes and he said fine as he was going to go find the I & R tech.

I get home and drive over to the vrad. Explain to both what happened since they never got any notes from the day before. After an entire day still no luck and they didn't leave till 6pm again.

This went on from Monday to Thursday. Basically the issue was not being able to get or hold sync at my NID. Then Friday 2/9 we left for out of town but they kept working on it. Saturday 2/9 I get a voicemail from U-verse saying all is set and call back to schedule an appt. I call back later that day and the U-verse person said they hadn't heard back from I & R.

So on Monday 2/11 I called the I & R manager (which I got his card after they left on 2/2 and was in contact through out the week even though I was out of town) and he said all was fixed on 2/8. He said he would call a u-verse manager and have them contact me. About 11am on 2/11 I get a call from the u-verse manager and setup the appt. for 2/15 from 12-2pm.

I get a call about 8:15 saying they had a cancellation and could they come at 9am. I couldn't since I had some conf. calls and needed the internet during that. I call about 11am just to verify all is going well and to see if I can get the 10/1.5 internet. They check and I can so they upgraded me to that over the phone and upgraded me to the u400 for the trouble for 6 months free.

So tech calls about 12:15 says he will be here by 1pm. Shows up we go over everything and by 2:30pm all is working. We got the internet up first and then did the TV's.

I have the 2wire/RG in my furnace room since that's where the phone and cable come to and I have a board with everything mounted down there. I have coax going to the DVR and other setop box. Then a cat5 coming up to my office to the Linksys router which I just made a switch. Wireless is running through the RG/2wire and working fine. Just not used to a 2wire interface so that's taking a bit. Sync rate at the RG/2wire is 62 which is very good.

Speeds are as advertised. I don't have HD but the SD picture seems clearer to my wife and I compared to Comcast Digital cable.

Depending on what my POTS bill is I may switch to Call Vantage.

Over all very happy I stuck with it and the techs were very nice the entire time. One thing folks should realize is this is new technology just like when DSL came out. Some people have very smooth installs and others don't.

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Forums > comments on review of AT&T U-Verse

Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 57 days ago

San Francisco,San Francisco,CA
Contract price not specified.
(12 month contract)
"people do call back"
"It's fiber optic; not available in this area and incorrectly installed. 3 times"
"After 40+ years of reasonable happiness, I now hate AT&T"

Pre Sales Information:

Install Co-ordination:

Connection reliability:

Tech Support:

Value for money:

(ratings below consensus)

So far, we have, theoretically, at least, had Uverse for 10 days. For the first three, we had neither Uverse nor our old DSL service nor home phone service. I hate this and I don't anticipate that the problems will be resolved because, from att's point of view, there's no reason to resolve the problem once the sale has been made.

This has been a disaster from the start. I didn't write the order incorrectly; an AT&T employee did that. At the time Uverse was installed, I asked about connecting the wireless printer and was told it wasn't an issue. Pursuing this with AT&T technical support resulted in being told the printer -- purchased new six months ago -- was obsolete and that it was not att's problem.

Having been forced to move to Uverse by AT&T, I have gone, in less than a month, from being a relatively happy customer to hating AT&T with all my heart. Great marketing and customer service, folks!

Comments:

mitchmiami

join:2008-02-15
Fort Lauderdale, FL

can't say if uverse is good or bad it won't stay up long eno

for the last several months since i "upgraded" from ATT dsl to u-verse it will not stay up for any extended time period. over a dozen calls to call center, 5 techs have come out, no resolution. they have changed routers 3 times and rewired(at my expense) twice. one tech put a dsl phone filter on the router and said my line could not support over 0.05 kbps, it said it was impossible. I told him I had 1.5 mbps dsl since 1995 and have upgraded to their fastest speeds at every step and he told me this was impossible. I removed his filter and got 18mbps. the next to last tech said my speed was too fast and slowed me down to 12mbps, now it is slower and unreliable still. a "manager" said I would get a 50% discount for missing 5 days of work for them not fixing it and yet when my next bill came, even though my speed was cut, my bill went up 25%. I have had the same email addresses for my home and business for over 2 decades but am now shopping to quit. Another tech came out yesterday and said an INIC would solve my problem but his manager said it won't and refuses to install one. AT&T is the worst possible both technically and (lack of) service wise.

permalink · 2013-02-10 12:33:52 · Print ·

David Now accepting new patients Premium,VIP join:2002-05-30 Granite City, IL kudos:78	Re: can't say if uverse is good or bad it won't stay up long eno We can work on this if you wish... send me an email (click my name at left) for info or post in our direct forum. Thanks david
	permalink · 2013-02-12 11:17:28 · ·

David
Now accepting new patients
Premium,VIP
join:2002-05-30
Granite City, IL
kudos:78

Reviews:

·DIRECTV

usually wireless printers

Just need to be reconfigured for the new modem or if you have a router you like, just use your router behind the Uverse modem and continue on.

How I did my network was (uverse/dsl modem)--->DMZ/passthru/bridge--->hotbrick (dual wan)------>devices (iphones, wifi printer, etc..

That might be easier to accomplish and do.
--
If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
Koetting Ford, Granite City, illinois... YOU'RE FIRED!!

permalink · 2013-02-12 11:20:57 · Print ·

TBusiness join:2012-10-26 Toledo, OH	Re: usually wireless printers My wireless printer (Samsung CLP-315W) connects just like any other wireless device.
	permalink · 2013-02-15 22:02:09 · ·

Forums > comments on review of AT&T U-Verse

Review by (hidden by request)
(review was emailed from domain partyplannersusa.com)
lodged 60 days ago

Sherman Oaks,Los Angeles,CA
$80 per month
(12 month contract)
"None"
"3 missed appointments- never installed"
"Do not order AT&T Uverse services"

Pre Sales Information:

Install Co-ordination:

Connection reliability:

Tech Support:

Value for money:

(ratings well below consensus)

ATT UVERSE is a hoax and the absolute worst company to ever deal with.
they sold us their services, set up 3 appointments for installation and
failed to show up all 3 times. When we spoke to an escalation supervisor
we were told that the appoinments were made in error and that the
service was not available in our area. I would discourage anyone from
ordering any service with ATT UVERSE.

Comments:

etaadmin join:2002-01-17 Dallas, TX kudos:1	Could be worse Look at it this way, you could have ended up with a sub-par service if the installer showed up. 'Installation no shows' usually mean that: You are too far from the 'box'. The infrastructure in your area is in really bad shape. +80% of the time Unlikely but can happen, there are no more ports in the box You haven't missed anything.
	permalink · 2013-02-06 13:33:58 · ·

David Now accepting new patients Premium,VIP join:2002-05-30 Granite City, IL kudos:78	if you wish... I can check on and see if service is available, Send me a message or send me an email by clicking on my name "david" at the left of this post. Thanks david
	permalink · 2013-02-06 20:39:54 · ·

Forums > comments on review of AT&T U-Verse

Review by cancundsl

member for 8.6 years, 828 visits, last login: 30 days ago
lodged 70 days ago

Houston,Harris,TX
Business customer
$100 per month
(12 month contract)
about 15 days
"Connection drops and have to reboot router frequently"
"ATT Uverse dsl service is terrible"

Pre Sales Information:

Install Co-ordination:

Connection reliability:

Tech Support:

Value for money:

(ratings below consensus)

Well it took over 2 weeks from the installed date given by ATT until it was actually installed and working. The technician was good but his provisioning department was inept. The connection runs about 90% of rated speed but the Motorola dsl router provided drops connection or just plain gets confused often and has to be reset, actually cant blame it on the router, the connection for some reason just goes down or gets lost at random, several times a day. ATT's tech support response is not helpful, asking stupid questions about OSetc etc. well the connection drops when not in use and even when nothing is connected. Sad that I had to sign a 1 year contract.

Nice download speed for a DSL line but upload is weak, 786k and that is the best they offer..

Comments:

David Now accepting new patients Premium,VIP join:2002-05-30 Granite City, IL kudos:78	we can work on this if you want... let me know or send me a message... (click on my name on the left).
	permalink · 2013-01-28 14:18:36 · ·

Forums > comments on review of AT&T U-Verse

Review by rgsalinger

member for 6.4 years, 54 visits, last login: 68 days ago
lodged 71 days ago

Carlsbad,San Diego,CA
$200 per month
(12 month contract)
about 10 days
"Truly a terrible option"

Pre Sales Information:

Install Co-ordination:

Connection reliability:

Tech Support:

Value for money:

(ratings match consensus)

My UVerse setup has really never been very good. Initially the problems were the very old unreliable boxes they installed. I got a used residential gateway and used television control boxes. I had to send back two gateways and two television boxes in the first six months. After that things got stable for a while but then another television box went and we had internet problems. Right now it's been three weeks and four discussions with technical support and we have televisions that work and don't work, slow internet speeds etc. Don't use them. Oh and the techs they send out are pretty scary.

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Forums > comments on review of AT&T U-Verse

Review by ImpldConsent

member for 12.1 years, 1699 visits, last login: 1 days ago
updated 89 days ago

Mcdonough,Henry,GA
$230 per month
about 18 days
"FAST Service! Excellent install (except adding STBs)."
"AT&T will suck you dry of every associated penny."
"Fast; reliable; however, the UBB ruins the value."

Pre Sales Information:

Install Co-ordination:

Connection reliability:

Tech Support:

Value for money:

(ratings match consensus)

My Other Reviews

* UPDATE 8JAN2013: We dumped telephone service in lieu of VOIP. We are effectively saving 40./month (480./yr). We transferred our number so no loss. Ordered another STB (wireless) and should be in soon. I'll update the review if there are issues, but not anticipating any. Internet and TV are still ROCK SOLID.

* UPDATE 11JUN2012: No real updates. Still up and running while I'm still here in Afghanistan (at least my wife hasn't complained yet). We still pay a lot, but I can say this for U-Verse - it's stable and it's fast.

* UPDATE 6JUL2011: Added another STB for our 5th TV with this caveat: I pre-wired my house cat 5 to every liveable space (exclude bathrooms). I insisted that I wanted to do a self-install instead of paying them 55.00 to have a tech plug it in. AT&T insisted that there was more to it than just plugging it in. I relented. 'Lo and behold all the AT&T tech did was plug it in. AT&T SUCKS for not being able to determine the technical ability of it's customers.

PHASE III update now in place. FINALLY, my kids can pause live TV in any room. Great update.

* UPDATE 2MAR2011: UBB is going to be implemented May 2011. For me, that means I have to trust AT&T to tell me how much data is being downloaded and to tell me what is internet traffic and what is TV/Phone. I'm reducing my "Value for money" to "Worst" until I see what this does. For what it's worth - I have Max Turbo (24/3), 450 TV, Unlimited Phone (for now). I pay a lot of money for that service and a reasonable price for "Unlimited". Capping me now brings that to unreasonable.

* UPDATE NOV2010: OK, had this over 1 month now. Internet is awesome; however, TV is not so good. We have great signal, very few errors / corrections; however, most shows we watch are HD. It's fair, but not great. There is pixelization that you have to deal with. Wife is pissed. I think we might dump TV in favor of going to DTV (certainly NOT cable).

/////

ORIGINAL REVIEW: 18days from notification of availability to installation up and running. I cannot complain about the length of time for service. The installer (Richard) was fantastic. Had the "outside" guy come out, do his thing, then the inside guy (Richard) come out and do the house. He had internet up an running within 30min, then spent the rest of the 4hrs connecting phone and TV (4 of them).

ATT used HDMI cables (thank you) for connectivity on each TV. The RG (wired + wireless) is working flawlessly. I did a speed test and am getting 22Mbps down and about 2.2Mbps up. A little loss of latency, but overall, I'm impressed. All this speed is coming to my house on copper. I couldn't imagine if I was on FTTH.

For speed freaks, this is fantastic. For TV freaks... dump the Dish! I did. The service is 1080i, not sure if I'll see 1080p just yet or maybe sometime in the future. The 65.00 I quoted is for internet only. For the U200 TV, VOIP phone and Internet, runs about 171.00 month. I'm saving about 50.00/month dumping Dish.

Attachments:

Comments:

ILpt4U Premium join:2006-11-12 Lisle, IL kudos:4 Reviews: ·AT&T U-Verse	FTTH... At least for now, U-Verse FTTH is limited to 18 Mbps down/1.5 Mbps up internet speeds -- so for now, some FTTN customers can get faster speeds than FTTH customers FTTHers will be upgraded to allow faster speeds in the future, as the CO equipment is upgraded from BPON to GPON
	permalink · 2010-10-22 23:16:02 · ·

ImpldConsent
Under Siege
Premium
join:2001-03-04
Mcdonough, GA

Reviews:

·AT&T U-Verse

Re: FTTH...

said by ILpt4U:

At least for now, U-Verse FTTH is limited to 18 Mbps down/1.5 Mbps up internet speeds -- so for now, some FTTN customers can get faster speeds than FTTH customers

FTTHers will be upgraded to allow faster speeds in the future, as the CO equipment is upgraded from BPON to GPON

Not sure what BPON / GPON is, but I understand what your saying. The 18/1.5Mbps is a technical limit until AT&T upgrades. I talked with the installer and he said that FTTN is the "older" home answer and FTTH is the new construction answer. Either way, I'm glad for it.
--
That's Mr. Kafir to you.

permalink · 2010-10-23 06:53:11 · Print ·

voipnpots2

join:2010-11-15
U.S.

re

I've always been curious as to what satellite TV is like (as far as picture quality). I have HD cable, and I couldn't imagine better channel quality. I have read lots of reviews that U-verse gets picture problems. What I don't like about U-verse is that everything depends on where you live because it is based on how far you are from their server or whatever. How is the phone quality for U-verse? Does your internet slow down at night (mine does)?

permalink · 2010-12-01 10:21:05 ·

ImpldConsent
Under Siege
Premium
join:2001-03-04
Mcdonough, GA

Reviews:

·AT&T U-Verse

Re: re

said by voipnpots2:

Phone is great, no issues there. If you have cable provider internet, yea, it will slow down because you are on a shared line with all your neighbors. U-Verse internet is FANTASTIC. No slow downs at all and extremely fast! My only issue is the TV quality. The pixelization is starting to distract our viewing because now we are ALWAYS looking for it.
--
That's Mr. Kafir to you.

permalink · 2010-12-03 07:50:45 · Print ·

voipnpots2 join:2010-11-15 U.S.	Re: re By pixelation, do you mean the clarity of picture, or the fact that it sometimes "freezes" and gets all pixely and sometimes the sound goes on and off during that time. If it's the latter, my cable does not get that much of that, but occasionally it does.
	permalink · 2010-12-04 12:23:18 · ·

ImpldConsent
Under Siege
Premium
join:2001-03-04
Mcdonough, GA

Reviews:

·AT&T U-Verse

Re: re

said by voipnpots2:

By pixelation, do you mean the clarity of picture, or the fact that it sometimes "freezes" and gets all pixely and sometimes the sound goes on and off during that time. If it's the latter, my cable does not get that much of that, but occasionally it does.

It would be more of the former, clarity. When I look at the picture, either moving or darks, there are areas where the blocks can be seen. I've had very, very few freezes, the connection is top notch; however, I believe (after reading a bit) that the compression used is still not perfected. Not sure, but I never saw this on my satellite HD.
--
That's Mr. Kafir to you.

permalink · 2010-12-04 22:26:58 · Print ·

voipnpots2 join:2010-11-15 U.S.	Re: re If it's the former, I only see it during very fast-moving scenes. It was very noticeable in the movie Speed Racer with all the crazy fast scenes. You may want to try viewing the On Demand material to see if that goes away. I've noticed that with Comcast, HD On Demand material has better sound and picture than just regular HD channels.
	permalink · 2010-12-05 12:38:39 · ·

gpontech @sbcglobal.net	att 24-3internet att service tech, we are putting gpon in sw broward now.rg synchs up to 100mg/24-3 internet is available
	permalink · 2010-12-02 17:15:11 · ·

NoNeB

@tamuk.edu

at&t uverse in kingsville TX

**Warning, this is a really long ranting blog posting. If you stay, there will be kittens.**

I'm deviating a bit today, to talk about my absolutely wretched experience with AT&T U-verse. It's rare that I get THIS worked up about something, but seriously? This has been a nightmare and a half.

It started with a series of emails and paper letters - eight in all - stating that AT&T High Speed DSL Internet was being discontinued in my area and I would have to upgrade to AT&T U-verse. I have been an AT&T DSL customer since late 2002 while living with my parents, and I've had an AT&T phone account since 2007, so I'm not a stranger to AT&T. In fact, I pretty much like it. Yes, I have had some problems, like when they charged me a full month of service twice to switch from my Mom's name to my name on my Internet account (they wrote off the extra month of charges), or when they told me that I couldn't bundle my AT&T phone and AT&T Internet because my phone number is a California number (work purposes) but my Internet address is in Texas... despite them both being under my account name and social security number, and the fact that the bills go to the exact same email address and physical address.... but hey! For the most part, it's been smooth sailing.

After letter 3, I called to set up my AT&T U-verse. I've been paying for the AT&T Elite (6 Mbps at ~$40 a month) internet for over a year so I was excited to be getting anywhere from 12-24 Mbps a second (since I was told it would be faster service). Despite me calling on September 12th to set up my order, I was told that the first installation date wasn't until November 8th. That didn't stop AT&T from overnighting my modem and router to my house - thankfully at no cost to me.

My friend Nick decided he was going to switch to AT&T U-verse as well, and called after I did and received an installation date of December 27th. However, his representative gave him an email address to write to see if they could "install faster", and sure enough, he was able to get his installation date moved up first to November 22nd, then all the way to October 13th. AT&T sent out his modem and router but it never arrived to his apartment (AT&T later reported it lost/stolen) so he asked the AT&T technician if he could borrow my router/modem, use it for a few days until his replacement ones arrived, and then give them back to me to use. The AT&T technician said that was no problem so I handed over my stuff to him, and waited for his to arrive. He also never received an email with the confirmation of either modem being sent, so he never had a way to track either package.

While waiting, I decided to call AT&T to see if my installation date could also be moved up and was told yes - I could have it installed on October 18th. I wouldn't have to do anything at all but wait until 8 p.m. to install my modem/router.

October 18th arrives and my technician arrives nice and early. From there, it's all been downhill. First, he asked me if I had canceled my existing DSL. I told him no - I just transferred to U-verse. He informed me that if I didn't explicitly say "Cancel my DSL", I would keep being charged for DSL and also start being charged for U-verse at the same time. He specifically said "This has been a problem for a lot of AT&T customers who are transferring to U-verse from DSL and they don't realize it for several months of getting double bills." Now granted, I'd notice after bill one, but that's because I don't have a random $40 to throw out the window. I immediately called AT&T who confirmed that my DSL had not been canceled and placed the blame on my U-verse representative who "should have said that first thing before staring a U-verse order"... Right. Despite my DSL being manually cut by the technician that day, AT&T wouldn't issue a disconnect until October 20th. My billing cycle had just ended 3 days prior, so I asked if I would be charged a pro-rated bill from October 15-18 (actual days I'm having service) or October 15-20 and was told I'd be charged the 5 days. I'd only be losing around $2.50 so I figured whatever - have your $2.50 for your mistake.

The actual installation also had problems. First, the technician had to get to my phone box. Unfortunately, that box had been placed behind a wall that we put in when we closed in our carport. This meant we had to take down the wall (thankfully it wasn't finished - just plywood) and remove the insulation (not fun) so he could get to the box. We agreed to cut a hole into the wall for future maintenance as it would cost us up to $150 for AT&T to run a new line to the outside of the new garage. Now granted, my Dad argued with the technician for good long while because when AT&T originally ran the lines, they ran part of it under our walkway without any type of protection to the line, and we haven't been able to do any kind of maintenance to the walkway because of it, but that's not this technician's fault. After much testing and retesting of the lines, the technician said that he was finished and even though he was getting a strong 6 Mbps signal, my U-verse account was only set up for 3 Mbps. I was pretty upset at this point because why would I upgrade to U-verse, just to have my account downgraded in speed? He told me not to worry, wait until I got my modem/router installed, and call AT&T in the morning to upgrade back to 6 Mbps.

That night, Nick brought my modem/router back so we could install it. We were able to get everything done except the actual validation of the account. We called AT&T and explained how the modem/router had been used already, but was told that was not an issue. We were bumped to Tier 2 (the second level of customer service that most people never have to deal with) and spent over an hour on the phone trying to figure out why my modem/router wouldn't work. The Tier 2 representative couldn't figure it out, and said he would send out a special U-verse technician in the morning to fix it.

October 19th: The technician arrives and first thing he asks me is if we've used the modem/router before. I said we have, and he said that was the issue - the modems/routers are proprietary to an U-verse account and cannot be used twice. This is to insure users don't try to resell the modems/routers if they choose to use something not provided by the company (to get more ports or smaller equipment etc). I told him that Tier 2 assured us that the modems/routers are NOT proprietary and he just shrugged and said "Well, they are." He went to grab another one from his truck which SURPRISE - didn't work either. He returned to his truck to get a third set which finally worked. He also confirmed that I was getting a 6.7 Mbps signal but that my U-verse account was only wired for 3 Mbps and that I should call to get it upgraded.

After he left, I called AT&T and asked to have my account upgraded and was told that because of my address location, it could not go higher than 3 Mbps. I tried to explain that not one but two technicians plugged into my modem got a solid 6 Mbps signal and the response from AT&T was that I had to call the technician that was in my house (thankfully, he did leave his number), who would then have to call the engineer, who then could verify my address location, who then could call sales, who then could upgrade my account. I wish I was making this stuff up.

Mike (I'll leave out his last name and phone number) told me that he would attempt to get a hold of the engineer but "he's really hard to get a hold of." And that's where I was left with that.

At this point, I had Internet (yay!) but a decreased speed. For most people, this probably wouldn't matter much. I work full time for an Internet gaming company, so having Internet isn't just fun - it's work. I am very wired from my computer to my laptop, my iPhones (yes phones) and iPad... I even have my DirecTV, my XBOX and my Blu-Ray all connected. And that's just for me... when I have friends or family over, they tend to bring their electronics too. This was also a matter of principle for me. I wanted as much Internet speed as I had before - why would I upgrade to downgrade?

This is when I sought out the AT&T Social Media - as I was told that they had whole teams to help out. After my 3rd attempt at getting someone to answer me, I got an answer to email x address. This is the email I sent out (I've removed my personal info):

This is response to the Tweet located here: »twitter.com/#!/ATTTeamSusan/stat···92786688

My DSL account was xxx-xxx-xxxx-xxx-x I was paying for AT&T HSI Elite (6 mb)
My U-verse account is xxxxxxxxx.
My cell phone number is (xxx) xxx.xxxx
My service address is
[removed]

I was informed that by upgrading to U-verse, I'd be getting the "same speed for only $14.95 for the first year."

When the technician arrived on 18 October, he asked me if I had canceled my DSL account. I didn't know I was supposed to, and he told me yes, I had to. I called AT&T and canceled my DSL but was told I was not getting it disconnected until 20 October, even though the tech had manually cut the line as of 18 October.

The technician verified that my account was receiving 6 mb but said that U-verse only had my account set at 3 mb. I said that was a mistake, and it should be 6 mb. He told me to call customer service after I set up my modem/router to resolve this issue.

At 8 p.m. (the designated time to set up your U-verse), we had nothing but problems with the modem/router, which Tier 2 was not able to resolve. Another technician had to be sent out 19 October.

That technician figured out immediately the issues with the modem (that they are proprietary to one U-verse activation, and my modem had been used by another U-verse account member under the guidance of an AT&T tech). He also verified that he was showing 6.7 mb speed but my account was only set for 3 mb. I asked if I could be upgraded to the 12 mb, but was told I lived at 10,045 feet and the signal for 12 mb stopped at 8,000 feet.

I called AT&T to upgrade my account back to the 6mb and was told "it is not available for your area." This is obviously untrue since I was paying for and receiving 6 mb prior to switching to U-verse, and both technicians were able to see the signal holding strong at 6 mb. I was told I had to call the technician personally, who would have to call the engineer, who then could override Customer Service's computer screen to upgrade me to 6 mb.

When I called the technician (who probably regrets giving me his number at this point), he said that he would "try" to call the engineer but that the engineer is "really hard to get a hold of." That was on 20 October and I haven't heard anything since.

That was sent on October 24th. On October 26th, I received a phone call saying "We received an email from you saying that you wanted to cancel your U-verse service. Please verify so we may proceed."

Head. Desk.

Next I spoke to James in Tier 2 who assured me that if I was getting 6 Mbps signal before, I should be getting it now. He said he would send out a technician for an Address Validation to show that yes, my house gets 6 Mbps, the sales system would be updated and bam - done. And it would only take 48 hours max.

Now it's October 28th, 10 days since this all started. I asked to talk to Tier 2 but was first asked to "answer some questions." When the woman had no idea what I was talking about, I told her to get me a manager. For the first time in 10 days, I got really upset on the phone. The manager told me that he had no record of James saying that he would send out a technician - the ticket had been closed out and that he could set up a technician visit but it would cost me anywhere from $75-$150 depending on what was wrong and I'd have to pay the technician, not AT&T, and it would take a few days to send a technician out. I told him that my case was with Tier 2, and that I needed to speak to them and he told me "I'm not going to argue with you. Either take this, or we can't help you."

That's when I started screaming and crying. Not my hottest most mature moment, but I was beyond angry. I said to get me another manager NOW.

The "floor manager" - Kristen - got on the phone and I told her "Look, this is obviously a losing battle. I've spent 10 days and several hours on the phone just to be told that my case was closed so I wanted to cancel my U-verse and put me back on DSL. I know I could get 6 Mbps with DSL, and I wanted it back. She explained to me that because the area was transitioning, DSL might not be available but she would get the retention department back on the line.

However, she never got back on the line, and neither did retention. I'm sure I was labeled as a "difficult customer" after my little fit... Instead, I spoke to Patrick in Tier 2 - the first person to not only explain everything in detail but gave me his employee number so I could contact him again, and not get caught up in the "normal" customer service line that I had to deal with earlier.

Patrick explained that James did NOT close my ticket, but rather had escalated it but forgot to expedite it. Because AT&T is "so far behind", Address Validation takes 5 weeks, not 48 hours unless you expedite it. He told me that he would have the Address Validation expedited and if I hadn't heard anything by Halloween, call back, ask for Tier 2, and give his employee number to who ever answered the phone and he would deal with it personally. Finally, a sigh of relief.

Unfortunately though, Halloween was spent with me in a dark quiet room as I had my first migraine in months. We didn't even go Trick or Treating as I couldn't even sit up without crying. If you have had a migraine, you know what I'm talking about.

When I called the next day, Patrick wasn't working (which I knew would be the case as he said he was working Sunday and Monday, but not Tuesday). I was told that my account had been escalated once again to "Miami", and that the notes in my account said that any time I called it, to be routed to her (note: it was said "her" - as in a person). The first person I talked to tried calling Miami 3 times and left 2 messages and told me that I would get a phone call back.

You know I didn't get a phone call back.

To continue my frustration, I got a "final DSL bill" from AT&T. If you recall, it was supposed to be prorated for 5 days of service (even though I only had 3 days of service), but no, it was for a full month. When I called to inquire, I was told that the bill was posted before the cancellation (I called on the 18th, the bill was printed on the 19th, the cancellation went through on the 20th), and that a new prorated bill for $5.25 would be sent out. I'm happy to say that I did get that new bill (corrected) and paid it promptly.

I called again the next day and was told that my account had to be routed to Miami. The representative tried twice to get Miami on the line but couldn't. He asked me to please hold because he was going to try and get authorization to give me Miami's direct number. Sir, I don't remember your name, but I still wish I could hug you. A few minutes later, I had a number. A real number - not a 800 or 888. I didn't recognize the area code, so I asked where it was so I could call in the proper time limits for the time zone and was told "Miami is in Florida." I don't know why my first representative talked about Miami like a person and that she would call me back and she wasn't answering the phone but whatever.

Of course I called right away and got a busy signal but I wasn't going to stand for a busy signal. I called and called until someone answered "AT&T". I explained that I was routed to them and he said "Well this isn't a customer service number" to which I explained I knew that but this is what I was told - so kind of... fix it? :] He then told me that the Address Validation was being done and he would call me back by the end of the day.

Do I really need to tell you that no one called? Again?

Move to November 7th and I called and talked to "Jackie" who promised me she would call me back in 24 hours to update me.

So after the 24 hours that she didn't call, I decided to call back and she was called to the line and told me that she talked to an engineer but that it's a lot of technical jargon so she didn't want to confuse me. She said "We're looking to pair..." to which I interrupted her and said "Pair two lines to my house so that instead of one single 3 Mbps, you'll be pulling 2 different 3 Mbps, which will give me a 6 Mbps signal again, right?" She laughed and said "Oh you do understand?" I tried to find the humor, but this was now day 22 and I was tired of fighting. She told me she'd call me back by noon of the next day (but that she was working until 4).

Day 23: Jackie didn't call me back at noon, so I waited until 3:45 to call her back and she told me that they couldn't pair my account but they would look at getting me back to my 6 Mbps DSL. I told her that I asked for that a week ago and was told no, but she said that she would try anyway.

Day 25: Yesterday. I got a phone call from the Miami office but it wasn't Jackie. The guy on the line told me that they were able to push my speed back to 6 Mbps U-verse. "Have a great day."

I wanted to see how many times and how many minutes I spent on the phone with AT&T, because I know it was a lot. The day that I spoke to Patrick and the 2 managers (including the one that I had the fight with) was a three hour phone call. I pulled my most recent phone bill to find out SURPRISE! AT&T doesn't include/record phone calls that are made to their phone numbers (in this case, an 800 number). How convenient, hmm?

Now, despite my obvious reservations with my experience, I set my little brother up with AT&T U-verse as well in his apartment. We did have installation issues as well (no 4 digit pin was ever provided to set up the account) and had to call Tier 2 to fix it but otherwise it was fine... until today. We received his first bill and instead of the original $100 charge for the modem/router/installation and $20 for the service (one year at $19.95/month), he was charged the full $48.05 a month for a 3 Mbps signal. When I called billing, the system hung up on me saying it was closed, despite the online website saying that it's open on Saturdays until 4 PM CST.

And Nick? He got his first bill and was charged for the the replacement modem/router that was reported stolen/lost so now he has to call to remove the $100 in charges. They also originally told him that he'd have his $36 installation charge waved, but they didn't wave it on his bill.

I don't expect AT&T to really do anything about this. I'm not looking for compensation for my time and irritation, as I don't think they'd give it to me anyway. I did fill out every single email survey that was sent to me about my experience and I haven't been shy to explain how I am very dissatisfied and I would cancel my account today if something else was available in my area. Unfortunately, the only other option in my town is cable internet at 7Mbps for $82 compared to AT&T 6Mbps for $38. (How my brother's 3Mbps is $48 and my 6 Mbps is $38, I don't understand - more stuff for me to ask on Monday...)

So there you have it. AT&T, I'm not happy with you.

For those who read this all, here is your kitten!

permalink · 2011-11-12 17:44:42 · Print ·

UVERSE night

@sbcglobal.net

Re: at&t uverse in kingsville TX

No Kitten please. My story has been going on for over a year now. Bottom line, fiber optics ends more than 2500 ft away and then pushed through old copper lines and then underground to house. They would not let me out of contract but I was allowed to drop the TV part so now it is just Phone and Internet with both go down several times a day. I finally filed FCC complaint after ATT Rep Nancy ID#NR8400 told me to go home and call her from house (phone don't work) so she could do a test. I reminded her phone did not work so she suggested I go around the neighborhood and borrow a cell phone to make the call. When my blood pressure finally calmed down I called back and goat a nicer person.

I also received a call from a ATT Supervisor asking when they could do to fix problem. They said FCC would not allow them to keep offering service if they could not do it 100% so they offered me $200 for all my time and aggravation. At lease I can watch TV when phone and internet go down.

Frustrated in Costa Mesa

permalink · 2011-11-15 07:49:53 · Print ·

Jeff Robin @mycingular.net	AT&T lied bate and switch They sold me with 92 a month then I got a bill for $230 and the boxes suck don't believe uvers promise
	permalink · 2012-06-12 09:36:47 · ·

desertdebbie

@sbcglobal.net

a sucker is born every minute with AT&t -stay away U-VERSE

I have nothing but trouble with AT&T billing in the past so it was with great great trepidation I called and got Uverse for $14.95 a month - told the modem was free (when I told them I did not want their modem) - no mention of any activation fee - only informed about data limits when I am activating it with a rep who tells me I am wrong - there's no data limit. Just got the bill - my $14.95 service morphed into a bill for $228. - UNBELIVEABLE - went to complain on the PUC site and discovered they don't handle internet complaints - where can I go - BBB???

permalink · 2012-06-23 22:26:50 · Print ·

Forums > comments on review of AT&T U-Verse

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Review by tbm48813

member for 105 days, 0 visits, last login: 105 days ago
updated 105 days ago

Charlotte,Eaton,MI
$55 per month
(24 month contract)
"cannot think of a thing"
"overpriced, horrible support, very high latency, hidden prices"
"stay away. it is easier leaving the mafia once your are signed up."

Pre Sales Information:

Install Co-ordination:

Connection reliability:

Tech Support:

Value for money:

(ratings match consensus)

My Other Reviews

·WOW Internet and..

AT&T U-Verse is the worst performing broadband option in my area. The support people are completely worthless as well. It took roughly 6 months once they sent the last bill to actually stop billing me. Hour long phone calls to get my account cancelled, once a month for 6 months because no one could update the 'system'

Aside from the customer service that has scarred me to the point where I start getting a stress headache when I hear someone joining AT&T, the service was roughly half the speed promised and I was told that was 'within the acceptable limit'. I went roughly 8Mb/s down and was paying for 16.

The DSL service I had prior, sbcglobal, was bought out by at&t. sbcglobal was great to deal with. They had great service and it never crossed my mind how lucky I had it. Then AT&T bought them out. Everything stayed the same for a year or so and then the changes. Higher prices but some newer offerings such as u-verse.

That is when I was forced to deal with AT&T. Heed my warning, I do not go out of my way to put this review up out of boredom. I am putting this here as a warning to anyone looking. They are a horrible place, horrible people, and they will lock you in to their awful service for 2 years.

Comments:

Vinny G @tmodns.net	Return policy Uverse is just a hair better than charter, but if u move where uverse is not available, then u have to go to the nearest UPS store and have the equipment sent back or be charged $150.00/reciever which is their problem. They need their own store for drop offs or have the contractor who installed come pick it up. I will never subscribe or refer to anyone.
	permalink · 2012-12-27 19:34:09 · ·

Natasha k @mycingular.net	Uverse is terrible! I completely agree! Save your sanity and money and do not go thru Uverse. They are awful!
	permalink · 2013-01-02 17:48:26 · ·