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AT&T U-Verse page on DSLReports
Six Month Rating

Reviews:
bullet 895 reviews (476 good) (187 bad)
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Review by milkman82 See Profile

  • Location: Lakewood,Cuyahoga,OH
  • Cost: $48 per month
  • Install: about 21 days
Good "Internet, TV video quality, Price, Upload Speeds"
Bad "Caps! Not going back at that rate!"
Overall "great quality of service, poor billing and pricing"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·T-Mobile US
I wanted to try U-verse mainly for the upload speeds on the internet connection. However, I have noticed the overall internet connection is GREAT! Not just on the speed but also on the QOS. My Cox cable has about the same speed download, but is terrible with latency on YouTube and various sites load timing.

I was honestly surprised over all of the internet and tv quality. Just wish we did not have to use a RG to connect the service. The RG really does well overall, just bulky and I can't own it!

The guy who came out to install the service did a great job as well. I showed him where I wanted the RG and he had no problem with that. He made a very clean cat5 line in the basement and rather than drill a hole in the floor and run the cable though the hole. He ran it in between the wall and to a port he installed on the wall. Much better than the cable installers! Now, to just enjoy the service!

Update 11/8/2010

Had a few issues over the past couple weeks. However, AT&T direct forums were able to solve the issue. Still on the 24Max tier and enjoying service.

Update 9/24/2011

Service has been running smooth only had one day outage since the last problem almost a year ago. However, my feeling is the service went from a great value to middle of the road. I can't justify a good price with the low caps and increase in modem rental fees.

Update 11/9/2014

Dropped AT&T like a bad habit! Once I moved to Ohio city (2012), all they offered was low speed packages at high prices.. AND WITH CAPS! I was never a cable internet fan in my previous lifetime.. However, Time Warner did fix that for me.. much higher speeds and unlimited bandwidth.. All a great deal!

member for 8.4 years, 1509 visits, last login: a few hours ago
updated 17 days ago

Comments:

Review by ldollard See Profile

  • Location: Stevenson Ranch,Los Angeles,CA
  • Cost: $80 per month
  • Install: about 12 days
Good "Stable, only had an outage once"
Bad "I rarely get my top speed"
Overall "I most hit about 10mbps down, thats bull#$%^"
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(ratings below consensus)

The service is what I expect of an ISP, but its the worst out of TWC and Comcast. At least with them i mostly got my top speed.

I pay double for this max speed of 30mbps down. I usually get maybe 9-10mbps. Just unacceptable. Sadly, i can only use ATT in my complex. What a joke.

No i do not recommend them.

member for 31 days, 1 visits, last login: 18 days ago
lodged 31 days ago

Comments:

Vanessa

@108.201.228.x

-1 recommendation

U-Verse..ripoff

Iam paying $200 for a U-300 and a bad quality internet. I called today to lower my bill. An agent insulted my intelligence trying to hook me up on a worst deal, for hours he refused me to give me answers. I am cancelling my service, it's worst than a divorce, ATT what a big scammers, embarrassing that a big corporation handle costumer service matter so poorly. Shame on you...
Vanessa from Fort Lauderdale, Fl

Myhrddin

join:2003-12-12
Beaumont, TX
Reviews:
·AT&T U-Verse

Re: U-Verse..ripoff

Yes, the sales reps can be pretty bad sometimes. I'd suggest you call again and tell the rep if you can't get decent service at a decent price you are going to give your service to someone else. That usually will get you to someone with the power to make you a good deal and get your service cleared up to working fairly well. ..That is, if you would still be interested in clearing up your issues and getting the price down. If you do, and get a deal you actually can live with, be sure that you have it in an email that it's for 12 months and not one of their famous 6 mo. surprises.
Depending on if you're needing service in town or in a rural situation, there are different options for you should you decide to leave AT&T.






Review by PHDinCT See Profile

  • Location: Redding,Fairfield,CT
  • Business customer Business customer
  • Cost: $135 per month (12 month contract)
  • Install: about 6 days
Good "not much right now...maybe price."
Bad "Poor ISP signal..drop-out, lost datpackets..."
Overall "If Comcast just would get THEIR act together or state of CT would open up to other ISPs...but oh well...gotta make another appt."
Pre Sales Information:
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(ratings below consensus)

So tell me ....what does one do about AT&T U-Verse "throttling" customers' broadband signal trying to get them to trade up to a higher priced Plan? Particularly when they are the ONLY DSL carrier in Connecticut?

(Nearest cable pole is 300 yards and needs a trench dug for cable = $3,000+)

I have repeatedly contacted attcustomercare@att.com NUMEROUS times and they've sent techs out to my home-office, to merely switch routers or ck wiring, but they're always unreliable and drop-out internet signal is something that these techs just don't seem to be able to fix...mmmm, wonder why? NOT!

member for 70 days, 1 visits, last login: 56 days ago
updated 56 days ago

Comments:

Zenit

join:2012-05-07
Purcellville, VA
kudos:1
Reviews:
·Comcast
·T-Mobile US
·Verizon Online DSL

Comcast

Regarding Comcast:

A 900ft distance is not too bad for a cable plant extension - the underground part is probably driving up the costs. I assume you tried singing up for business class service?

They will often waive minor construction like this if you sign a business class contract for 2 or 3 years.

If they only come down a little on construction costs, you could offer to have the trench dug yourself (rent the machine for a day) and then Comcast's crews would bury the lines.

That is if you own the land.

Good luck dealing with Frontier in the future....

Review by Gbcue See Profile

  • Location: Santa Rosa,Sonoma,CA
  • Cost: $114 per month (12 month contract)
  • Install: about 10 days
Good "Great speeds, nice HD quality, free DVR!"
Bad "CAPS"
Overall "Caps stifle innovation and U-Verse has them."
Pre Sales Information:
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Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)

Other options: Either AT&T DSL, Sonic.net (AT&T DSL re-branded) or Crapcast Cable.
Speed: 18megs, it's quite fast and the line we're using only has 54% saturation.
Order process: Great, all online.
Install process: Went fairly quickly due to the whole house being wired with CAT5e.
Equipment: Motorola DVR and 2WIRE RG.
Other thoughts: 0 stars due to 250GB cap per month + Overages!!!

member for 13.1 years, 6837 visits, last login: a few hours ago
updated 70 days ago

Comments:

Review by MyReview See Profile

  • Location: Burlington,Alamance,NC
  • Cost: $149 per month (24 month contract)
  • Install: about 1 days
Good "TV channel choices"
Bad "When using their wireless system the remote units are VERY slow. At best 10mbs"
Overall "I won't be coming back to U-verse sadly. It looked great at first."
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I have the U-verse 200 plan for tv. The internet speed is supposed to be up 18mbs. (not below 13).

The install was fantastic. The service techs were professional, fast and knowledgeable. I came to Uverse from Time Warner (roadrunner) and Dish Network to combine my services and save money. It did save me money, and the tv line up/selection is better. The Internet speed on the main server is ok as well. HOWEVER anything running on wireless in the house is extremely slow! I mean near dial up slow. At best on my laptops only 30 feet away I can only get, at best, 10mbs download. More often than not it is 5-8mbs. I was informed that I would no longer need my Linksys/NetGear router. "The AT&T U-verse router will take care of it all" was the quoted statement.

Well sports fans, "it don't". I haven't tried to put the Linksys back on line yet but after several phone calls to customer service ( they are horrible) and several service techs coming out (they are qualified and professional) I'm politely told "that's the norm for wireless". "AT&T Uverse makes no guarantees about wireless speeds, only the incoming speed to the main router". Well had they told me that up front I surely would have kept what I had. Now the Time Warner cables have been dug up (landscaping) and it will cost to have it all reinstalled. I'm very disappointed, stuck with slow internet speeds and generally angry about it. I will not go back to AT&T anything. I'd planed to switch over cell and landline. Not going to happen now. I shudder to think what would have happened if I had switched the cell over. Luckily, I happy as can be with that service and plan to keep it. When my AT&T contract runs out, I'll switch everything over to the same vendor as my cell. Live and Learn.

member for 72 days, 1 visits, last login: 40 days ago
updated 72 days ago

Comments:

backman

@76.250.81.x

Uverse service

You would not believe the issues I have had. Never in my long career have I encountered such an inept business, ATT. I wish I had time and space to take you through the horror stories with this installation I have had over the past week and it is still not working. Just take my advise, DO NOT GO Uverse.

Review by WGF_Crafty See Profile

  • Location: Mesquite,Dallas,TX
  • Cost: $70 per month
  • Install: about 2 days
Good "Very little. Quick install? "
Bad "Advertised to be the 24 down plan, so I'd say 3 is lacking. Never hot above 1MB a sec, it should be 3MB"
Overall "I also downgraded the internet four months ago. Bottom line is I'm leaving for whoever."
Pre Sales Information:
Install Co-ordination:
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(ratings match consensus)

Shady tactics, didn't happen to me, but I worked for two days trying to sell these plans. They would lie straight to your face about how it's fiber like FIOS, and just hope the people weren't smart enough to tell the difference between FTTH and fiber to the node. Jerks.

Horrible pricing. I started with the 6Mbit plan and got about 1.2MB down or about 90KB up, not shabby.

I upgraded to a 24Mbit plan, my speed should have more than doubled (about four months ago) the speed never increased, at all. Upload went to 200KB, but so? I'm not hosting servers. I downgraded it, dropped the phone, and dropped the premium channels they snuck on in early May. I've talked to them four times hearing promises that they'd get it right, despite being billed for a month and then comped, they STILL have the home phone, and the wrong overpriced internet plan.

They always ask stupid questions for verification which I don't remember the answers to (in order to talk to you) and detailed data inside the online account (Say, what I paid for everything 13, 4, and 2 months ago won't cut it.) This is to downgrade the plans. They wanted me to go to a ATT store where I don't even have a phone. Hell Why can't I email you a picture of me and my ID in front of the login page? Cause they want me to get an ATT phone.

So, I'm checking out other providers this very second, I've convinced the rest of the house to ditch cable and get internet and a VPN and HD local TV, save money watch Netflix+Amazon and get whatever else you need... cheaply. (garage sales).

Screw you UVerse, unless you offer me 2-3 MONTHS for free I'm gone for good. And I liked the configuration on their router. But I have two DDWRT54G-TMs laying around begging to be played with

I promise this isn't a fake review lol. Look elsewhere, or if you live near me, pray to the FTTH gods Verizon inches a bit more this way.

member for 13.1 years, 1345 visits, last login: 56 days ago
lodged 81 days ago

Comments:

MJohn

@99.181.56.x

Same

I have been running U-Verse for about 3 months and I have nothing but complaints. I have the 6mb plan and we are getting .3 down and .1 up most times. They tried over charging us by 200 dollars for an instillation fee that we were told we didnt have to pay. After we called them and went into the store, they said they would get rid of it, but instead of doing so, they gave us a late fee for not paying it. It is the internet service i have ever used. A shame, really.

Review by snope See Profile

  • Location: Merrillville,Lake,IN
  • Cost: $45 per month
  • Install: about 4 days
Good "Somewhat Reliable Connection and Speed"
Bad "Ancient Technology in the Twenty-First Century (Where's mah fiber optikz!1)"
Overall "It's either Comcast or ATT. Thanks, Free Market!"
Pre Sales Information:
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(ratings match consensus)

U-Verse Internet Elite
6 Mbps/768 kbps

Apparently, my download speed has gone down, significantly. I'm going to call and keep you posted.

I WAS on a year-long promotional deal of $30 a month that just expired. That is a MUCH more reasonable price for this slow service.

member for 5.2 years, 6 visits, last login: 61 days ago
updated 101 days ago

Comments:






Review by a16659235 See Profile

  • Location: Dixon,Solano,CA
  • Cost: $63 per month (24 month contract)
  • Install: about 5 days
Good "Upload speed is near advertised "
Bad "Download speed, price, equipment failure, outages, "
Overall "I am looking at cable but have reservations"
Pre Sales Information:
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(ratings match consensus)

Advertised price was $39.95 x12 mos for 18Mbps down/1.5Mbps up - was a few years ago now but service and consistent line quality is spotty at best due to the way our U-Verse is installed.
Cannot remember the initial installation but the technician was hyper friendly and was quick about the installation. However the equipment failed several times over the past few years and have had two converter boxes and routers replaced. No apparent reason for the failure. Poor quality 2Wire products.
Manufacturer: Pace Plc
Model: i3812V
U-Verse failed at every Super Bowl day, and would be out of service until the next day, failed equipment, outages for no reason, horrible download speeds

U-Verse doesn't live up to it's advertised speeds.

member for 12.5 years, 13 visits, last login: 171 days ago
lodged 171 days ago

Comments:

Review by montana3087 See Profile

  • Location: Walnut Creek,Contra Costa,CA
  • Cost: $119 per month
Good "Better speeds than DSL"
Bad "Dropped Connection all the time"
Overall "Need more consistate connection."
Connection reliability:
Tech Support:
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(ratings below consensus)

Speed is okay, but would like faster for the cost.
Connection problems, replaced the wi-fi but still lots of dropped connections from the "modem."

member for 13.5 years, 2205 visits, last login: 64 days ago
lodged 176 days ago

Comments:

mtadruss

@72.52.96.x

Worst experience with Customer Service

I started my service with ATT U Verse for TV, Internet and Phone Services, and the second day they disconnected the three service for unknown reason. I kept calling for 4 days no one could have helped me or explained to me the real situation. My family stayed for 5 days without TV, Internet or Phone. Can anyone imagine that!!! I canceled my service withe AT&T.






Review by eDarryl See Profile

  • Location: Pickerington,Fairfield,OH
  • Cost: $85 per month (12 month contract)
  • Install: about 5 days
Good "Good customer service."
Bad "Poor connection, very high latency."
Overall "Sorry AT&T, you lost me."
Connection reliability:
Value for money:
(ratings well below consensus)

Why I subscribed to AT&T U-verse back in 2009 was because I wanted to consolidate my AT&T LandLine phone and AT&T DSL. U-Verse seemed to be the logical choice. I use DirecTV for television. Customer Service was very helpful and polite. They had very flexible times to schedule a tech to come and install.

Within a week, the tech came and installed TWO boxes inside my house and hung a big ass router outside my house, my phone and internet were converted to U-Verse. YAY! .. right?

First, the advertised speed was never consistent with my subscribed package. I had the 18d/2u internet package. SpeedTest.net always showed my speed as 12d/1u. Occasionally getting bumped to 15-18d but never, ever got more than 1.5d. And latency was always 50-90ms. That's unacceptable network latency. This was pretty much my connection over my 5 years with AT&T. That latency really screwed with Netflix picture clarity.

U-Verse caps at 250GB/month!

Now, the MAIN reason I left AT&T. A week after the tech left, a thunder storm came through. U-Verse modem disconnected and stayed that way until the electrical storm passed. I immediately thought "grounding issue". I went outside and verified that the router they hung on the side of my house was indeed grounded. I called AT&T and they ran some line tests and sent another tech out to verify grounding as well. Verified...all was grounded properly. The tech did replace my two boxes in my house (modem and that battery thing). Next storm that came through, I was working from home. It knocked me offline. U-Verse modem was disconnected again. I ignored it, waited for the storm to pass and then forgot about it. This went on for a few years. Finally I was online working from home doing an important presentation, storm came through and offline I went. I called AT&T first chance I got to express my frustration and insisted this issue be corrected immediately. Over that summer I had called AT&T three more times for this issue. Every tech came out, checked the wires, connections, made a mess of my wire cabinet. Still, storm came through and offline I went. Final straw.

I had been thinking about cutting the landline cord anyway. Therefore, I canceled U-Verse (both phone and internet).

I switched to Time Warner Cable, just for Internet. I got their 30d/5u package and get a strong, solid, consistent connection of 35d/6u with 15ms latency. Netflix is crystal clear HD now. Before I review TWC, let's see how TWC cable internet handles a thunderstorm and if their connection and signal stays strong and consistent as it is now.

member for 13.8 years, 253 visits, last login: 181 days ago
updated 181 days ago

Comments:

David
I start new work on
Premium,VIP
join:2002-05-30
Granite City, IL
kudos:101

well sorry to see you go...

Thanks for trying us, and better luck next time

David
etaadmin

join:2002-01-17
Dallas, TX
kudos:1

Typical of xDSL...

Disconnects during thunderstorms are typical of xDSL technologies, no matter how strong the signal is or how close you are to the DSLAM or VRAD during thunderstorms the modem/gateway will take so many errors that it will reboot.

Cable is also vulnerable but it can handle much more and probably will not disconnect. I found a very informative site here.

»adslm.dohrenburg.net/troubleshoo···ence.php

»adslm.dohrenburg.net/
tkdslr

join:2004-04-24
Pompano Beach, FL
Reviews:
·T-Mobile US
·Speakeasy

Re: Typical of xDSL...

Your link describes aDSL interference at 40 miles.. With my >12kft CO aDSL loop I could detect them out to 250 miles, within 60 miles aDSL was almost useless.

Some aDSL modems behaved very badly with noise.. Alcatel/Lucent I.E.. exceeding some limited noise threshold triggering a 10 second retraining operation, every 60 seconds.

Encapsulation protocols like PPPoE made the lost packets even worse..

For a while, I was an alpha site for DirectvDSL improving their retraining algs.

But then the powers that be killed off the aDSL division after the blocked Dish merger, and cut loose 1/4 million aDSL customers.