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AT&T U-Verse page on DSLReports
Six Month Rating

Reviews:
bullet 892 reviews (474 good) (185 bad)
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Review by PHDinCT See Profile

  • Location: Redding,Fairfield,CT
  • Business customer Business customer
  • Cost: $135 per month (12 month contract)
  • Install: about 6 days
Good "not much right now...maybe price."
Bad "Poor ISP signal..drop-out, lost datpackets..."
Overall "If Comcast just would get THEIR act together or state of CT would open up to other ISPs...but oh well...gotta make another appt."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)

So tell me ....what does one do about AT&T U-Verse "throttling" customers' broadband signal trying to get them to trade up to a higher priced Plan? Particularly when they are the ONLY DSL carrier in Connecticut?

(Nearest cable pole is 300 yards and needs a trench dug for cable = $3,000+)

I have repeatedly contacted attcustomercare@att.com NUMEROUS times and they've sent techs out to my home-office, to merely switch routers or ck wiring, but they're always unreliable and drop-out internet signal is something that these techs just don't seem to be able to fix...mmmm, wonder why? NOT!

member for 34 days, 1 visits, last login: 21 days ago
updated 21 days ago

Comments:

Zenit

join:2012-05-07
Purcellville, VA
kudos:1
Reviews:
·Comcast
·T-Mobile US
·Verizon Online DSL

Comcast

Regarding Comcast:

A 900ft distance is not too bad for a cable plant extension - the underground part is probably driving up the costs. I assume you tried singing up for business class service?

They will often waive minor construction like this if you sign a business class contract for 2 or 3 years.

If they only come down a little on construction costs, you could offer to have the trench dug yourself (rent the machine for a day) and then Comcast's crews would bury the lines.

That is if you own the land.

Good luck dealing with Frontier in the future....

Review by Gbcue See Profile

  • Location: Santa Rosa,Sonoma,CA
  • Cost: $114 per month (12 month contract)
  • Install: about 10 days
Good "Great speeds, nice HD quality, free DVR!"
Bad "CAPS"
Overall "Caps stifle innovation and U-Verse has them."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)

Other options: Either AT&T DSL, Sonic.net (AT&T DSL re-branded) or Crapcast Cable.
Speed: 18megs, it's quite fast and the line we're using only has 54% saturation.
Order process: Great, all online.
Install process: Went fairly quickly due to the whole house being wired with CAT5e.
Equipment: Motorola DVR and 2WIRE RG.
Other thoughts: 0 stars due to 250GB cap per month + Overages!!!

member for 13 years, 6777 visits, last login: a few minutes ago
updated 34 days ago

Comments:

Review by MyReview See Profile

  • Location: Burlington,Alamance,NC
  • Cost: $149 per month (24 month contract)
  • Install: about 1 days
Good "TV channel choices"
Bad "When using their wireless system the remote units are VERY slow. At best 10mbs"
Overall "I won't be coming back to U-verse sadly. It looked great at first."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

I have the U-verse 200 plan for tv. The internet speed is supposed to be up 18mbs. (not below 13).

The install was fantastic. The service techs were professional, fast and knowledgeable. I came to Uverse from Time Warner (roadrunner) and Dish Network to combine my services and save money. It did save me money, and the tv line up/selection is better. The Internet speed on the main server is ok as well. HOWEVER anything running on wireless in the house is extremely slow! I mean near dial up slow. At best on my laptops only 30 feet away I can only get, at best, 10mbs download. More often than not it is 5-8mbs. I was informed that I would no longer need my Linksys/NetGear router. "The AT&T U-verse router will take care of it all" was the quoted statement.

Well sports fans, "it don't". I haven't tried to put the Linksys back on line yet but after several phone calls to customer service ( they are horrible) and several service techs coming out (they are qualified and professional) I'm politely told "that's the norm for wireless". "AT&T Uverse makes no guarantees about wireless speeds, only the incoming speed to the main router". Well had they told me that up front I surely would have kept what I had. Now the Time Warner cables have been dug up (landscaping) and it will cost to have it all reinstalled. I'm very disappointed, stuck with slow internet speeds and generally angry about it. I will not go back to AT&T anything. I'd planed to switch over cell and landline. Not going to happen now. I shudder to think what would have happened if I had switched the cell over. Luckily, I happy as can be with that service and plan to keep it. When my AT&T contract runs out, I'll switch everything over to the same vendor as my cell. Live and Learn.

member for 36 days, 1 visits, last login: 5 days ago
updated 36 days ago

Comments:

backman

@76.250.81.x

Uverse service

You would not believe the issues I have had. Never in my long career have I encountered such an inept business, ATT. I wish I had time and space to take you through the horror stories with this installation I have had over the past week and it is still not working. Just take my advise, DO NOT GO Uverse.

Review by WGF_Crafty See Profile

  • Location: Mesquite,Dallas,TX
  • Cost: $70 per month
  • Install: about 2 days
Good "Very little. Quick install? "
Bad "Advertised to be the 24 down plan, so I'd say 3 is lacking. Never hot above 1MB a sec, it should be 3MB"
Overall "I also downgraded the internet four months ago. Bottom line is I'm leaving for whoever."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

Shady tactics, didn't happen to me, but I worked for two days trying to sell these plans. They would lie straight to your face about how it's fiber like FIOS, and just hope the people weren't smart enough to tell the difference between FTTH and fiber to the node. Jerks.

Horrible pricing. I started with the 6Mbit plan and got about 1.2MB down or about 90KB up, not shabby.

I upgraded to a 24Mbit plan, my speed should have more than doubled (about four months ago) the speed never increased, at all. Upload went to 200KB, but so? I'm not hosting servers. I downgraded it, dropped the phone, and dropped the premium channels they snuck on in early May. I've talked to them four times hearing promises that they'd get it right, despite being billed for a month and then comped, they STILL have the home phone, and the wrong overpriced internet plan.

They always ask stupid questions for verification which I don't remember the answers to (in order to talk to you) and detailed data inside the online account (Say, what I paid for everything 13, 4, and 2 months ago won't cut it.) This is to downgrade the plans. They wanted me to go to a ATT store where I don't even have a phone. Hell Why can't I email you a picture of me and my ID in front of the login page? Cause they want me to get an ATT phone.

So, I'm checking out other providers this very second, I've convinced the rest of the house to ditch cable and get internet and a VPN and HD local TV, save money watch Netflix+Amazon and get whatever else you need... cheaply. (garage sales).

Screw you UVerse, unless you offer me 2-3 MONTHS for free I'm gone for good. And I liked the configuration on their router. But I have two DDWRT54G-TMs laying around begging to be played with

I promise this isn't a fake review lol. Look elsewhere, or if you live near me, pray to the FTTH gods Verizon inches a bit more this way.

member for 13 years, 1345 visits, last login: 21 days ago
lodged 46 days ago

Comments:

MJohn

@99.181.56.x

Same

I have been running U-Verse for about 3 months and I have nothing but complaints. I have the 6mb plan and we are getting .3 down and .1 up most times. They tried over charging us by 200 dollars for an instillation fee that we were told we didnt have to pay. After we called them and went into the store, they said they would get rid of it, but instead of doing so, they gave us a late fee for not paying it. It is the internet service i have ever used. A shame, really.

Review by snope See Profile

  • Location: Merrillville,Lake,IN
  • Cost: $45 per month
  • Install: about 4 days
Good "Somewhat Reliable Connection and Speed"
Bad "Ancient Technology in the Twenty-First Century (Where's mah fiber optikz!1)"
Overall "It's either Comcast or ATT. Thanks, Free Market!"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

U-Verse Internet Elite
6 Mbps/768 kbps

Apparently, my download speed has gone down, significantly. I'm going to call and keep you posted.

I WAS on a year-long promotional deal of $30 a month that just expired. That is a MUCH more reasonable price for this slow service.

member for 5.1 years, 6 visits, last login: 26 days ago
updated 66 days ago

Comments:






Review by a16659235 See Profile

  • Location: Dixon,Solano,CA
  • Cost: $63 per month (24 month contract)
  • Install: about 5 days
Good "Upload speed is near advertised "
Bad "Download speed, price, equipment failure, outages, "
Overall "I am looking at cable but have reservations"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

Advertised price was $39.95 x12 mos for 18Mbps down/1.5Mbps up - was a few years ago now but service and consistent line quality is spotty at best due to the way our U-Verse is installed.
Cannot remember the initial installation but the technician was hyper friendly and was quick about the installation. However the equipment failed several times over the past few years and have had two converter boxes and routers replaced. No apparent reason for the failure. Poor quality 2Wire products.
Manufacturer: Pace Plc
Model: i3812V
U-Verse failed at every Super Bowl day, and would be out of service until the next day, failed equipment, outages for no reason, horrible download speeds

U-Verse doesn't live up to it's advertised speeds.

member for 12.4 years, 13 visits, last login: 136 days ago
lodged 136 days ago

Comments:

Review by montana3087 See Profile

  • Location: Walnut Creek,Contra Costa,CA
  • Cost: $119 per month
Good "Better speeds than DSL"
Bad "Dropped Connection all the time"
Overall "Need more consistate connection."
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)

Speed is okay, but would like faster for the cost.
Connection problems, replaced the wi-fi but still lots of dropped connections from the "modem."

member for 13.4 years, 2205 visits, last login: 28 days ago
lodged 141 days ago

Comments:

mtadruss

@72.52.96.x

Worst experience with Customer Service

I started my service with ATT U Verse for TV, Internet and Phone Services, and the second day they disconnected the three service for unknown reason. I kept calling for 4 days no one could have helped me or explained to me the real situation. My family stayed for 5 days without TV, Internet or Phone. Can anyone imagine that!!! I canceled my service withe AT&T.






Review by eDarryl See Profile

  • Location: Pickerington,Fairfield,OH
  • Cost: $85 per month (12 month contract)
  • Install: about 5 days
Good "Good customer service."
Bad "Poor connection, very high latency."
Overall "Sorry AT&T, you lost me."
Connection reliability:
Value for money:
(ratings well below consensus)

Why I subscribed to AT&T U-verse back in 2009 was because I wanted to consolidate my AT&T LandLine phone and AT&T DSL. U-Verse seemed to be the logical choice. I use DirecTV for television. Customer Service was very helpful and polite. They had very flexible times to schedule a tech to come and install.

Within a week, the tech came and installed TWO boxes inside my house and hung a big ass router outside my house, my phone and internet were converted to U-Verse. YAY! .. right?

First, the advertised speed was never consistent with my subscribed package. I had the 18d/2u internet package. SpeedTest.net always showed my speed as 12d/1u. Occasionally getting bumped to 15-18d but never, ever got more than 1.5d. And latency was always 50-90ms. That's unacceptable network latency. This was pretty much my connection over my 5 years with AT&T. That latency really screwed with Netflix picture clarity.

U-Verse caps at 250GB/month!

Now, the MAIN reason I left AT&T. A week after the tech left, a thunder storm came through. U-Verse modem disconnected and stayed that way until the electrical storm passed. I immediately thought "grounding issue". I went outside and verified that the router they hung on the side of my house was indeed grounded. I called AT&T and they ran some line tests and sent another tech out to verify grounding as well. Verified...all was grounded properly. The tech did replace my two boxes in my house (modem and that battery thing). Next storm that came through, I was working from home. It knocked me offline. U-Verse modem was disconnected again. I ignored it, waited for the storm to pass and then forgot about it. This went on for a few years. Finally I was online working from home doing an important presentation, storm came through and offline I went. I called AT&T first chance I got to express my frustration and insisted this issue be corrected immediately. Over that summer I had called AT&T three more times for this issue. Every tech came out, checked the wires, connections, made a mess of my wire cabinet. Still, storm came through and offline I went. Final straw.

I had been thinking about cutting the landline cord anyway. Therefore, I canceled U-Verse (both phone and internet).

I switched to Time Warner Cable, just for Internet. I got their 30d/5u package and get a strong, solid, consistent connection of 35d/6u with 15ms latency. Netflix is crystal clear HD now. Before I review TWC, let's see how TWC cable internet handles a thunderstorm and if their connection and signal stays strong and consistent as it is now.

member for 13.7 years, 253 visits, last login: 146 days ago
updated 146 days ago

Comments:

David
I start new work on
Premium,VIP
join:2002-05-30
Granite City, IL
kudos:101

well sorry to see you go...

Thanks for trying us, and better luck next time

David
etaadmin

join:2002-01-17
Dallas, TX
kudos:1

Typical of xDSL...

Disconnects during thunderstorms are typical of xDSL technologies, no matter how strong the signal is or how close you are to the DSLAM or VRAD during thunderstorms the modem/gateway will take so many errors that it will reboot.

Cable is also vulnerable but it can handle much more and probably will not disconnect. I found a very informative site here.

»adslm.dohrenburg.net/troubleshoo···ence.php

»adslm.dohrenburg.net/
tkdslr

join:2004-04-24
Pompano Beach, FL
Reviews:
·T-Mobile US
·Speakeasy

Re: Typical of xDSL...

Your link describes aDSL interference at 40 miles.. With my >12kft CO aDSL loop I could detect them out to 250 miles, within 60 miles aDSL was almost useless.

Some aDSL modems behaved very badly with noise.. Alcatel/Lucent I.E.. exceeding some limited noise threshold triggering a 10 second retraining operation, every 60 seconds.

Encapsulation protocols like PPPoE made the lost packets even worse..

For a while, I was an alpha site for DirectvDSL improving their retraining algs.

But then the powers that be killed off the aDSL division after the blocked Dish merger, and cut loose 1/4 million aDSL customers.

Review by wheelbarrow See Profile

  • Location: Kansas City,Clay,MO
  • Cost: $68 per month
Good "Consistent speeds, good latency."
Bad "I wish the speeds were faster for what I'm paying."
Overall "U-Verse seems to be a good option for internet service."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Windstream
Update 5/26/2014:

Speeds and latency have been consistent. Despite paying for 18 Mbps, I'm getting 22 Mbps due to over-provisioning. I'm still unable to subscribe to the 24 Mbps or higher packages.

AT&T recently bumped up the equipment costs per month to $7 for the modem/router. I wasn't too impressed with that move, and I'm still not.

I will be moving over to Google Fiber within the next few months, as signups were recently made available to my location. I still consider U-Verse to be a decent option if Google Fiber is not available - though the price does seem to be a little high in comparison to other providers in the area, of which offer faster speeds. Considering how badly AT&T is going to be whipped once Google Fiber actually starts service in northern Kansas City, you'd think they would try to be a little bit more competitive.

member for 4.7 years, 1707 visits, last login: a few hours ago
updated 148 days ago

Comments:

DAg Aligaz

@23.127.18.x

Disappointed Customer with AT&T U-verse

I was out of internet/AT &T U-verse/ for one week
lost all times and money from 5/6/ 2014 through 5/13/2014 I called tech support and they told me they gonna send me a new modem. I got the modem arrived after couple days later and I called them back, to let them knew that I had the same problems "not working”…...the AT&T U-verse Rep. apologized me for inconvenent she told me that their is a network problems around my areas they promised me to be solved within the next day which they did fixed the problems. I send back the box/modem next day and they received it no problem. The funny parts now they send me additional $100 dollars bills on the top of my regular bills…no reason why?. I called back waited about (24.19 minute) to speak to someone. I talked to Rep. ’ after waisting time she told me that I have to pay this extra $100 dollars and then later I’ll get it back in three month as a crdit .
They got wonderful system right…??? they can’t take it out this $100 dollars from there system right away according she said and apologized again …… Wow…..
I’ll wait 3 month to get my ($100dollars) credit back!
Great service AT&T U-verse….!
I was very disappointed losing time, money and I got to scwed-up charged $100.

Review by techguyga See Profile

  • Location: Cumming,Forsyth,GA
  • Cost: $220 per month
  • Install: about 1 days
Good "Installation techs, picture quality, internet speeds, equipment"
Bad "Nothing yet"
Overall "Great product offering!"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

I have to say that so far, I am completely impressed. I have been a DirecTV customer for 14 years and was fed up with their contract renewal policy, so I decided to try Comcast. I live in a very rural area, and these have been my only choices.

After spending 6 days, including almost 17 hours on the phone with Comcast tech support, and 4 hours standing in their local office, I was almost ready to give up and switch back to satellite. Just for fun, I checked the availability page on the U-verse site and to my surprise, it was available!

I ordered at 6:45pm on Monday, and my install appointment was set from 9-11 the very NEXT MORNING. The outside tech called 10 minutes prior to arrival (9am) and was very courteous. He pulled new cable to my house from the street (900+ feet). He verified that the signal was good and started packing up.

I then received a call from the inside tech 10 minutes prior to arrival (10am). He was also very courteous and professional. He discussed placement of the equipment, told me exactly what he was about to do, said it would take about 2.5 hours, and set about his work.

At 12:15, he was sitting down with me on the couch and explaining my package, how it operates, and all the controls and equipment. At 12:30, he was on his way, exactly as promised.

I have only had the service for a couple of days now, but internet speeds are as advertised and the TV picture quality is exquisite. I am a happy customer so far.

2wire 3801HGV RG
Cisco IPN4320 DVR
Cisco ISB7005/VEN401 Wireless receiver/AP
U300 - HD - 18/1.5Mb internet

****UPDATE - 22-October-2012****

Since service was installed a little over 2 months ago, we have had zero issues, no calls to tech support, and could not be happier with our service. Internet speeds are exactly where they should be, and picture quality is still excellent. No drops in either service. Billing is accurate each month with proper discounts applied. Still a very happy customer.

****UPDATE - 2-May-2014****

No technical issues at all since my last update. I've done a few changes to my package and lost some of my promotional pricing, so my bill is getting on the hefty side now, hence the drop in the value rating. We will hopefully be moving in the next few weeks and the new area unfortunately does not have service. I can truly say that I will miss it once we're gone. Bundle now includes U-300, Power Internet and home phone.

member for 10.8 years, 1238 visits, last login: a few hours ago
updated 172 days ago

Comments:

guygettinguv

@spcsdns.net

anxious

Ill bet getting uverse set up tomorrow. Will post all aspects if service connection, speeds customer service and hospitality.