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AT&T U-Verse page on DSLReports
Six Month Rating

Reviews:
bullet 896 reviews (478 good) (187 bad)
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Review by TimeLord04 See Profile

  • Location: Danville,Contra Costa,CA
  • Cost: $193 per month (12 month contract)
  • Install: about 5 days
Good "We've NEVER had an outage. (Unlike Comcast.)"
Bad "We've been experiencing random pixelations for the past couple of months."
Overall "We'd HIGHLY recommend U-verse to others."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings above consensus)

My Other Reviews

·Vonage
12-17-2014

We've been an AT&T U-verse family since the roll out in Danville, CA. MANY years now... We left/abandoned/ran away from Comcast.

Our original AT&T U-verse install was over straight COAX. We started with the 6 Mb Internet Package, and U-verse U-300 services. Over time, we upgraded our Internet Package, (several times), and are now on the 45 Mb package, still on U-300 for TV.

We also had our own personal Network on a separate router with two dedicated Network Printers, an All-In-One Printer/Scanner/Fax machine, and three Vonage devices. All personal equipment goes through personal router; either directly attached, or attached to a switch and then attached to router. The personal router then attaches to the U-verse Gateway. We have three wired computers, and two wireless computers.

We've been upgraded many times on our DVR; and have had our Gateway changed at routine intervals. Due to present 45 Mb package, we are now on the NVG589 Gateway connected via Cat5 to NID; and back-feeding on COAX to DVR and one 1200 Box. We also have two Wireless Boxes.

All equipment works as expected. Any issues are promptly worked on by U-verse Technicians. Only issue remaining unresolved is random pixelations on multiple channels in HD during Prime Time. (Ongoing since September, 2014.)

Initial install took 7 Hours to complete. Upgrades/changes to install took extra time over the years; nothing more than a couple hours per service.

Our initial package of 6 Mb Internet and U-300 TV came out MUCH cheaper than Comcast, (pre XFINITY days), and has remained cheaper than Comcast over the years. (Even with annual increases in Package Prices and Fees.)

U-verse Techs are professional and courteous and are there when they say they will be there.

We would, (and have), recommended U-verse to others.

member for 35 days, 19 visits, last login: a few hours ago
updated 1 days ago

Comments:

Review by caseywor See Profile

  • Location: Orlando,Orange,FL
  • Cost: $125 per month
  • Install: about 9 days
Good "In my past experience, set top box is responsive, channels change quickly."
Bad "Installation Coordination, in the past, tech support"
Overall "After some initial go live delays, it has been reliable and I have experienced no outages or issues. "
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Value for money:
(ratings match consensus)

My Other Reviews

·Charter
·Mediacom
8/15/2014

I am completely rewriting this review as I am now again becoming a U-Verse customer in a new location after a few years of not having the service. I am not live yet, due to AT&T now communicating with me as they should. I will add to this post as time goes on.

Packages: U350 and 18Mbps – included, and mandatory, in utilities from complex for $110, about $15 extra a month as I have ordered it - $10 Hi Def and $5 for 24Mbps

Installation:

So far, in my new location, the experience has been bad. I was scheduled for an installation today from 9:00 am – 11:00 am EDT in my new apartment I Orlando, FL. After they didn’t show up within appointment window, I called only to find out that my appointment had been cancelled due to an line tech finding a problem “on the outside’ on the previous day and telling dispatch to have me reschedule. The problem is that AT&T never called me to do so, so I was expecting an installation today that never occurred. I am rescheduled for next Saturday since I am starting a new job on Monday and can’t take off work to get this done during the week.

Updates to come once I am finally able to go live. I am kind of thinking it may be a bad thing to have moved into a complex that had U-Verse as its only choice. Will just have to spend a week using a Sprint MiFi air card and an antenna for TV.

UPDATE 12/3/2014 - well after go live

I was able to finally go live about 8 days after I was originally scheduled to, on 8/23/2014. Since having the service up and running, it has been reliable and I have experienced no outages or issues.

Installation:

The day installation actually took place, the installer was prompt and courteous. The whole process took only about 2 hours or so. I found out that my apartment has a fiber terminating at an ONT in my closet, each apartment where I live is fiber fed. The installer connected the residential gateway (RG) to the ONT, and connected a coax connection to my main DVR box in the living room, and the TV in my bedroom via a wireless access point. The installer was actually willing to connect my cordless phone base in my living room to my Vonage adapter in the closet where my RG is located, something he really didn't have to do.

Experience since the install:

So far, I have had no outages or issues or any kind. I have since used my networking skills and test equipment (tone generator/line tester) to connect my laptop in my bedroom and my Slingbox to the RG via Ethernet.

More details to come as I get time.

member for 10.6 years, 713 visits, last login: a few hours ago
updated 15 days ago

Comments:

Review by jimmyc65 See Profile

  • Location: Brookhaven,Lincoln,MS
  • Cost: $116 per month (12 month contract)
  • Install: about 5 days
Good "Getting Speeds that I ordered"
Bad "none yet"
Overall "Love the speed so far and have U-Verse TV"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings above consensus)

Back with AT&T after several years. Been with Cable One for a while and had their internet and tv service. When U-Verse became available I jumped on it. I had talked with several friends who had it and loved it.

Only had it a few days but love the internet and TV service. The process was painless and handled professorially, Mitchell the AT&T installer handled his business and install was done in a timely matter.

Over all very pleased so far!!

Well I guess it's time to update my review of my U Verse service. I have yet to find anything wrong with the service. I've had it for 2 yrs now and with the exception of the hurricane that came through right after we go the service I've not had any down time with the tv service or the internet. All of my speed s meet or exceed their advertised rates. The price has gone up but I have added some channels and increased my speed so that was to be expected. Like I said I have more than pleased with the tv and internet service. I've yet to call customer service since I arranged the installation. All I can say about the service is if you live in a area where it s offered get it.

member for 13.4 years, 2210 visits, last login: 97 days ago
updated 17 days ago

Comments:

mercedesgb

@107.220.83.x

breach of contract

Apparently AT&T thinks that they can arbitrarily breach contracts. Even if you have a 12 month contract with them they can increase your monthly premium and if you complaint they really don't care. But if you dare to cancel services before the 12 months are up, they charge you cancellation fees. I guess the contract is a one way contract.

oneoone

join:2010-01-20
Lagrange, GA
kudos:1

Re: breach of contract

^^ Stop trying to hijack someone else's review with post your own irrelevant views or dislikes.

Grateful

@108.192.74.x

Re: breach of contract

Let me express a different view - 1. Thank you for your addition to the review. I am interested in the performance of the service but also the cost. If the vendor is not a stickler about legality, I care. If I can't trust the vendor, what difference do their service/cost terms make. 2. Post what you want as long as it's respectful. Don't let me tell you what to do just because I'm having one of my bossy and obnoxious days.

my thoughts

@24.209.161.x

Re: breach of contract

The company has annual increases the end of January each year. These increases are both promotion package which while retail goes up so does your discount, net promo stays same, till your promo (normally 12 months) expires.

At the same time there are below line increases on fees, hsia fee is staying same ($7), receivers are increasing $1 (8 to 9) and local TV broadcast increase $1 (2.99 to 3.99). The average 3 TV internet account will see an increase of $3 February 1st 2015. This is stated in the terms of service agreement that very few seem to read.

Some say company not honoring price quoted XXX, truth is quote discount of XXX from retail pricing.... Fine print details, below line fees not a part of promo price quote, including local franchise fee and sales tax.

helper

@68.231.149.x
Often times you can find that one person who cares.they will warm transfer to retentions and make sure you get a good deal if not they assure you its ok we will try again until we get you a deal you deserve.it depends on who awnsers your call.

Review by smashcraft See Profile

  • Location: Louisville,Jefferson,KY
  • Cost: $151 per month (12 month contract)
  • Install: about 221 days
Good "Reliable connection, price compared to cable is not bad, customer service seems to have improved"
Overall "Big improvement over cable, reliable connection"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

Ordered service on March 10th and had the install take place on April 21st. The technician that arrived was professional and had me up and running in about two hours. Equipment included the 2Wire/Pace 3801 gateway and one DVR.

I had U300 television installed, 12 meg internet, and unlimited telephone service. The technician re-used some CAT5 cable and connected the gateway to the NID, back-fed the telephone service to the NID on the same line, and back-fed the television over a coax run to the cable box outside.

Service is very good. The picture is crystal clear compared to Time Warner, the internet is reliable, and the telephone service is excellent and very clear. The only complaint about the telephone service is that most features have to be activated and maintained via the Uverse Portal. For example, if I want to add someone to call blocking, dialing *60 will only activate and turn on the service. Inputting telephone numbers occurs through the Uverse Portal.

I am paying 144.00 after taxes and fees with a 24 month price guarantee. Additionally, I should receive 150.00 cash back plus 100.00 cash back for ordering online. There is a 12 month contract on the internet portion of my account.

Overall, I am pleased with the service at this time. Updates will follow.

11/23/2014: overall, services are still working flawlessly. No outages to speak of at this time, crystal clear television, and internet connection is reliable (receiving 15.02 mbps down and 1.61 up on a 12mbps package). Telephone service is working very well. The billing nightmares I experienced a few years ago have seemed to work out. All of my promotions and promises at the sign up of service have been fulfilled and are continuing.



member for 3.5 years, 89 visits, last login: 25 days ago
updated 17 days ago

Comments:

Review by Kiwi See Profile

  • Location: USA/MidWest
  • Business customer Business customer
  • Cost: $80 per month (12 month contract)
  • Install: about 7 days
Good "Realiable, reasonable price for business class."
Bad "Slow service plan "
Overall "What counts is reliability and AT&T does deliver that."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Comcast
Various reviews over the years and multiple ISP's since the advent of high speed 1200baud rate

Aristotle was hard to beat with 1G/1G, while Dallas and the crew were there, using Earthlink, which left us all holding an empty bag of zero's. Now using AT&T, which I have not had since comparing them and cable around 2000.

One thing about AT&T, they may be consistently slow, but they are reliable and many understand how important that is. Averaging around 9meg, with a service of 12meg -But, I'm a couple of miles from the sweet spot. It does get under my skin that less than 800 yards away is a Uverse sweet spot I can't have because the line runs the wrong way. Living in a historic district has it's downsides with any service; we are always LAST on any service update list, regardless of what it is.

I'm happy to have a solid connection though and will not complain about pricing for a business line at all, $40 a month is ridiculously low. I'm used to $80's + and cable was $200. I'm hoping AT&T upgrades the area so that I can also get TV and will be more than happy to pay for the service; I have never, ever been a grinch when it comes to paying for broadband, I use it more than anything else PC related -So, I'm willing to pay. I have now had service a full month.

After getting service, which was delayed due to the software mishap for a week, I'm fairly content, I know the line can handle a much better connection speed (Aristotle/Earthlink) but AT&T is slow [Years] to upgrade hardware.

If there is a con, it has to be contacting AT&T -It's entirely setup for cell phone wireless customers ONLY and is horrific to get past. However the results have been great in terms of results. AT&T will not leave you hanging without a service like Comcast will.

Cheers
***********
Update April 26th, 2013 Remains 100% reliable. Satisfied.
UPDATE Oct/Nov, 2013 Remains 100% reliable. Satisfied. Would still like full Uverse services (TV), however doubt that will ever happen.
***********
Pleased to continue with AT&T.

UPDATE 03/15/2014 ---Business line
I'm patient when treated well.
Mid January a tree limb dropped all lines to the house, all were fixed, but continued to have issues with Uverse internet.
As it happens AT&T are prompt and the tech team fast to reply and for that I'm grateful enough to hang in. I have had all sorts of tech visits since having the line replaced, cat5 inside, new modem, new ground and even a new drop --In spite of that on a 12meg line I was getting 1100 baud rate [.45] Fast forward to today. The strange thing was although there was a lot of noise the line gave 10/.900 for around 4 to 6 hours after a Tech left and then dropped dead again.

Allen (Roy) came out, it was pretty easy to see he was committed to resolving the problem and did! Now here is the catch, lines running from the box on the pole (street) had a boot spike through the middle (half way up the pole), the lines it seems touched enough with a wind to provide a connection (They really were broken in half) almost like working with WIFI 1/8 inch apart.
Nobody can tell me these lines can't take abuse. KUDO's to Allen.

AT&T continue to treat customers well with regard internet issues and in spite of this difficult to discern problem, still came through.

Update 11/22/2014.
I won't hold my breathe for the Politics of broadband to end in the next decade, meanwhile the struggle between consumers and broadband providers are at odds.
AT&T remains stable compared to the only other option, Comcast in this area. It's unique in that Comcast and Bank of America hold the distain of the majority of their customers, neither need people to work for them as the results are worse than having an automated response regardless of the issues. Arkansas remains the bastard child regards servicing broadband, along with a few other Southern States.

Added another Uverse business line 6mgsec /700kbsec to the account of 12mgsec /1mgsec because if two devices were hooked, not much chance off a functional internet connect. I require an uninterrupted VPN access, for work.

The added line resulted in 5.5mgsec / 356kbsec and a slight increase on the 12/1 account 10.5mgsec / 1mgsec. I'm not complaining based on the 3,800' distance from the CO. Basically in my area that means more than 1,200 potential customers for greater than 18mgsec service just waiting, perhaps in the next decade, maybe not. It's an Historic area, simply put the lowest 'Pawns' in the city for service because of an upgrade need, upgrades simply don't ever happen. Comcast serves the area no better with 50mgsec which is approximately 20% over provisioned for service, can't go over 25mgsec without constant interruptions. One day an ISP will allow Americans to join the economic powers of the remaining World consumers in establishing reasonable ecommerce. The truth is providers are trying to push customers on to the ridiculously priced LTE service.

Out of the services available at least AT&T is prompt, trouble free and does not incur that terrible practice of twice a year price jumps, with no change in service.
Thanks goes out to the prompt lineman who replaced a pole to pole broken wire bundle and Joey for the hookup.

$45 Line one
$35 Line two.

Cheers

member for 11.5 years, 2863 visits, last login: 2 days ago
updated 26 days ago

Comments:

brookeKrige

join:2012-11-05
San Jose, CA
kudos:3

Had SDSL at 1G/1G, on (what became) U-Verse lines?

Guess you meant 1Mbps/1Mbps; else it was FTTP or FTTC (very short copper length before fiber interface) not SDSL.

Recent variants of SDSL I believe don't exceed 5/5Mbps even when using two pairs.

attuverse_1

@108.214.114.x

too big or we're just too small

From one problem to the next ATT is what is wrong when large companies crush small ones to take over a market. What ever happened to all those neighborhood internet providers.

First to go is customer service, though they always say (from a script I'd imagine) when answering the call "i'm sorry your having problems today, how can i help you"... they have no actual care or sincerity in the statement and it literally sounds like they are reading it word for word.

All one needs to do is call them with a problem to find you'd be transferred minimum 4 times, go through about 3 of those with a machine that doesn't understand a word you're saying and only in the end to be told, "I'm sorry but that falls under our charge for service" department, I will transfer you now"... then the rep answering the phone (though all very nice) will tell you that they really don't know about that problem and will be happy to break out the manual to troubleshoot with you. All while you're getting charged now for support for equipment you're already paying for to work...

I find it also curious that ATT on their main site will display positive 4 star customer feedback, but there is absolutely no where to create or provide customer feedback. Are those posts simply fake? Class action suit to follow soon...

Does anyone have statistics on how often those computer answering services really work? 2% of the time? less?

In just a little under 6 months we've had multiple problems with ATT Uverse, our TV service goes on/off randomly, our internet is just "ok" and not something i'd recommend to anyone. Our billing is HIGH (actually through the roof, normally customer service is good to be honest but the constant "I'm sorry" seems placating and not sincere at all and actually getting through to customer service is harder than washing a cat. Every transfer (and you will be guaranteed minimum 3) results in a computer system that can not understand a thing you are saying and a rep that wants all your account information again and again and again (the machine tries to get it as well) and in the end will say "I'm sorry your experiencing this problem let me transfer you to our specialist. Is there every really a specialist? Let's take a look at what this customer service team org chart must look like;

machine - "please say or enter your account number", "sorry I don't understand that response", "please say or enter your account number", "sorry I don't understand that response", "please say or enter your account number", "sorry I don't understand that response", "please say or enter your account number", "sorry I don't understand that response", "I'm sorry I'm having difficulty, I'll transfer you now" (isn't maybe just 2x enough to warrant a transfer to a person and what ever happens to the immediate opt-out option "representative please".)

- receptionist (has a list of departments to transfer you to only - don't get too excited you talking to a real person yet - in some cases I'm still not sure they are human or maybe it's just that they don't speak my language very well...) "hi, can I have your account and billing information please", "I'm sorry you're having difficulty, how can I help you". "I'm sorry that's not something I can help you with, let me transfer you to the right department". (right before they transfer you they always ask "Is there something else I can help you with before I transfer you")

- dept 1 (say tech support) Machine 2 "please say or enter your account number", "sorry I don't understand that response", "please say or enter your account number", "sorry I don't understand that response", "I'm sorry I'm having difficulty, I'll transfer you now"

- tech receptionist ("what is your account information, what is the problem you're experiencing, sorry that's not something I can help you with, I'll transfer you now, is there anything else I can help you with before I transfer you)

- customer service "tech support 1" (I'm sorry you're having these problems let me get some information about your account up on my computer... "what is your account #, What is the problem you are experiencing..., that must me very frustrating, I'm going to help you right now..., it appears your problem requires a "specialist", we're going to get you help immediately, I'll transfer you now to our paid services department") WHAT?

- specialist 1 (vague description/title - "Master Techster" of ATT&T), "I'm sorry your experiencing these problems, can you provide me your account information please.... please give me a minute to look that up". "i'm sorry i'm not familiar with this problem but I'm going to try to help you". (what! I thought this was the specialist). "I'm going to escalate this to our supreme support team please hold".

- god team, "Hi, very sorry your experiencing these problems how can I help you"... (finally you're thinking I'm here, I can now get help, you take a breath, your heart slows a bit, you can again feel your fingertips as you relax them on the phone, and patiently with anxious gitty excitement in a trembling voice you ask)

"How do I reset my router password"

hmmmmmm, so this is the future of customer service as it would appear.

Not that this rant matters much in persuading the masses from switching back to small hungry and motivated local business services as they are a long gone market sector and unfortunately it's highly unlikely any of the other carriers are much better, ATT very well might be the "best of the worst" in service and support. But its a good example of what not to do if you own/manage a business and want to keep your customers.

Review by pmedlock See Profile

  • Location: Columbus,Franklin,OH
  • Cost: $55 per month (12 month contract)
  • Install: about 3 days
Good "Fast reliable speed, same with the service"
Bad "none yet"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

I have not had any trouble with my service, I just recently upgraded from 24 to 45 meg. I think I only dropped signal 1 time during the 2 years I had the service and it came right back up. I work from home so I am always online. Both the first modem and the new modem are made by Motorola. Install tech's make sure they do everything right the first time so they do not have to come back.

member for 11.4 years, 18 visits, last login: 48 days ago
updated 48 days ago

Comments:






Review by tim See Profile

  • Location: Chicago,Cook,IL
  • Cost: $60 per month
  • Install: about 3 days
Good "Pricing (if on promo) and reliability are great, static IPs on residential service"
Bad "Off shore support is useless, get ready to explain basic networking concepts."
Overall "Best value around when it comes to reliability and performance."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Comcast
Ordered AT&T U-Verse 45mbps service on a promotion, $38/mo. Added a /29 of statics for $15, plus a forced $7 for their gateway, a Motorola NVG589.

I placed the order at an AT&T store on a Friday, was given $150 in AT&T gift-cards for signing up in store, free installation, etc. Service was installed 3 days later, Monday, and the tech arrived 15 minutes prior to the scheduled 9a-12p window, calling ahead to let me know. Technician was professional, and was able to get my service turned up and ready to go rather quickly.

I don't use much functionality of the NVG589 unit as I have my own firewall, but the 589 handles routing the static IPs to my firewall just fine. I should note that during the install process, I noticed that the wireless radio on the 589 was relatively weak... again, I don't use it, so not a huge issue.

Service has been extremely reliable, I haven't had an outage once, since signing up in May of this year. When calling support to have my static IP block added, the process was quite tedious, as the multiple support agents I spoke to had no clue what static IPs were, and indicated to me that my single 'sticky-static' address assigned to the gateway was more than sufficient. Once you get past that, the service is great.

I can't comment on their TV or voice service, as I use DirecTV for satellite TV, and a SIP provider (Flowroute) for voice.

Overall, I'm rather pleased, and would definitely not go back to Comcast... AT&T fits the bill just fine.

member for 9.5 years, 1790 visits, last login: 2 days ago
updated 54 days ago

Comments:

Review by Darknessfall See Profile

  • Location: undisclosed location
  • Cost Contract price not specified.
Good "TV features, uptime, and price"
Bad "Same service for 5 years :)."
Overall "Good product, but should upgrade their speeds"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Frontier Communi..
·Comcast
How I'm installed:

All coax except for one TV by the gateway which has Ethernet while using the 2Wire 3801.



Equipment Review:



RG -The 3800 has been going strong for 4 years so far expect for the summer of 2010 when it decided to lose signal a lot but since then it hasn't dropped out once at all.I haven't gotten to use the ethernet for my computer since it was placed as close as possible to the NID so I mainly use wireless and it has been pretty decent while only having two bars. Pinging my gateway usually gives 1-2ms latency BUT sometimes our gateway may have a random wireless seizure every couple of months for a few days where your wireless becomes incredibly laggy but other than that it has been fine. The wireless performance is kind of poor on max speed though due to using wireless G still. I kind of wished they kept the modem/router separate since it makes it a little more annoying if you want to add a router ; ).

- Changed to 3801 model after posting this. Not much difference. -
- The 3801 seems to get really hot - 6/28/2013
- Would like to add that with my WNDA4100 adapter I now get full bars through a lot of walls on my gateway. Wireless G still makes it a little at this distance though.



STB(1x Motorola VIP1216/2x VIP1200s) - While I cannot comment on the recording feature since we barely use it they still are in good condition and well... work...
- Update: I seem to see random moments when all STBs in our home refuse to turn off with the physical power button on the STB. Usually clicking the "Menu" button on the STB fixes it.


Remote - All I can say that is it's very well laid out and doesn't feel too bulky.


TV:



SD - It's pretty decent. Clear on CRT and on a HDTV it can either be clear or maybe a little blurry depending on original format.



HD - Clear and soft edged. Some channels seem a little blurry at times though while others are great.



Audio - Clear and no drop outs.



Pixelization - I barely see any at all except for the rare moment it may randomly do it for less than a second after months.



On Demand - No comment since we barely use but movie buying was quick and easy. One thing I like to note is that the On Demand section is a little empty at times.
Note: Movie rentals last 2 days I believe.



Menu - Always fast and no lag but sometimes I find myself going through menu options that should of been closer to the start of it all.



Channels - We love the channel selection on U-verse that other companies such as Comcast do not have. There are usually two or so channels of the same channel in case you want to watch something else on that channel during a certain time.



Phone:



Quality - Decent



Caller ID on TV - We've always loved this feature and it hasn't had a glitch for us.
Caller ID on Phone - Works, sometimes. Usually get "Incoming call" on the phone.


Responsiveness - Good but when we first got the service we had dial problems that fixed themselves.



Internet:(No longer have internet service)

Latency - We usually get about 25ish with 1ms jitter.(Wireless)



Advertised vs real world - We are only on the 3 down/ 1 up plan and get about 3.1 down/ 1 up(Wireless)



Speeds - Decent for an average user.



Internet Consistency - Always on. Never went down when our power remained on.





Billing:



Errors - None



Problems - None



Price changes - Get yourself on a promo price .



Paying a bill: Fast



Old customer bonuses: Well... pretty poor. Most they give you is $5 off for a few months when you upgrade and such. They give out free previews of the other channels over major holidays though. $10 promo card to upgrade to paperless billing made me laugh a little though.

- Update: Got added onto promo pricing .

Support:



Opinion - We hadn't had much luck with support at all. First time the rep helped give us a temp solve that we would have to keep using at the time then another rep began to blame our computer and repeatedly ask us to buy something for $99 until we said we were hanging up(Turns out the whole issue was because of the cheap 2wire USB adapters we had). I also had good reps over live chat that seemed to be nice and answer my questions well. Like most companies you can either get the dumb or the great people. The wait time wasn't too bad but they like to swap you around to other people a lot. When we recently asked for new equipment there were no questions asked, quick and easy. We got our equipment the next business day.

Update: Got 3 free remotes. Declined offer for free wireless receiver upgrade.

Update: 6/28/2013
Service is still running good with no downtime. Line seemed to have dropped in quality VERY slightly. I get a couple thousand corrected blocks over time in my RG's error table. Random link retrains/ DSL Training errors on bootup.

I'm hoping we get the new RG in our area soon. Still no RG firmware update for our 2wire 3801 and Motorola STBs.
- Got the RG firmware update today - 6/29/2013

Was offered Max Turbo for $33 for 2 years but didn't take it at this time. Will look later to see if Comcast can offer me Blast for $34.99. Hopefully AT&T decides to speed up their upgrades.

Update: 11/27/2013

Still only U300 + Unlimited Home Phone

No real issues still. Dreading the annual price increases. The price has gone up by quite a bit since almost 5 years ago.

Line stats at the time of this update:
Downstream Upstream
Max User Rate 59785 kbs Not Available
Noise Margin 19.2 dB Not Available
Attenuation 10.3 dB Not Available
Output Power 14.3 dBm -21.2 dBm

Update: 2/17/14

Have U300(3 receivers) + Unlimited Home Phone + Max Turbo now

Got into another promotion and everything together totals $124. May downgrade to the 200 minute plan.

It's been 5 years now of having U-verse.
Update: 7/28/14

I recently upgraded our broken VIP1200 to an ISB7005 which is must faster. I also downgraded from Max Turbo to Max Plus(getting 23/2). We also downgraded to the 200 minute plan a few months ago. My bill is now $109.

Line stats at the time of the update:

Down/ Up
Max User Rate 60168 kbs Not Available
Noise Margin 19.4 dB Not Available
Attenuation 10.8 dB Not Available
Output Power 14.2 dBm -20.7 dBm
Update: 8/30/14

Since the last review we replaced our second VIP1200 with a ISB7005 and our VIP1225 with a VIP2250.
Update 10/23/14

I will no longer have AT&T U-verse in a few days. I will soon be on Frontier U-verse(or however they will call it) due to the Frontier transaction for Connecticut.

member for 2.3 years, 1300 visits, last login: a few hours ago
updated 56 days ago

Comments:

Darknessfall
Premium
join:2012-08-17
kudos:6

Update - Data Collected for 15 Hours

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ImpldConsent
Under Siege
Premium
join:2001-03-04
Mcdonough, GA
Reviews:
·AT&T U-Verse
·magicjack.com

Re: Update - Data Collected for 15 Hours

Good review. Detailed and a good read. My only confusion is why the screenshot with only 15hrs of time? It'd be more helpful with about a week of data collected.
--
That's "MISTER" Kafir to you.

Darknessfall
Premium
join:2012-08-17
kudos:6
Reviews:
·Frontier Communi..
·Comcast
·AT&T U-Verse

Re: Update - Data Collected for 15 Hours

said by ImpldConsent:

Good review. Detailed and a good read. My only confusion is why the screenshot with only 15hrs of time? It'd be more helpful with about a week of data collected.

I just reset my gateway then decided to post it so it was too late . I'll probably post another error table soon to replace it. Still looks the same at the time of this post.

Review by DarienRedSox See Profile

  • Location: Darien,Fairfield,CT
  • Cost: $106 per month (12 month contract)
  • Install: about 60 days
Good "Whole House DVR works great, Boxes are responsive"
Bad "Price goes up when promo is up"
Overall "We will see"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

PT aackage: U-200 (was U-Family but they upgraded me), 3Mbs Internet, 250Min Phone. Install done in Aug. of 2011

Pre Sales Information:
Website was easy to order and set up the install appointment

Install Co-ordination:
Installer was great, it dose take a wile to get an appointment though, about 60 days at the time of the order. AT&lso messed up my order so the installer was on the phone with the office trying to fix it. Install ended up taking most of the day

Connection Reliability
Only went out once for about 5 to 10 min. in Sandy AT&T gave me credit for the whole day.

Tech Support
Called about a DVR issue, first time I got disconnected the the person did not call me back at the callback number. Second call the person was more helpful and put in a request for a tech to come out. When tech came out they had given him all of the wrong information, once again on site tech was great, he wound up giving me an upgraded DVR unit.

Value for money
Like any thing in TV, Internet, and Phone these days, the price was cheap to begin with and went up as soon as the contract ended. Was able to talk them down once, but not a second time. Will be switching to cable because of the price. I will be comparing thee DVR to the U-verse DVR once I get it installed.

Update: 2/17/2013
Called to disconnect, was told that the phone rep I talked to last week should have given me a better deal, if so I would have stayed. Too late though because the cable installer disconnected a bunch of the U-verse wiring. If AT&T comes back to me with a better price (under $100 a month) as well as sends a tech out at no charge to fix the wiring that Cablevision disconnected I would be happy to switch back.

Update: 3/02/2013
Called back to reorder two weeks ago. Got service reinstalled yesterday. Installer was great, one or two issues with the outside lines and the iNID which took a wile to resolve. AT&T even through in a wireless box.

Update: 4/30/2013
So far so good. Install took a wile, some of the original equipment had gone bad in a lighting strike and needed to be replaced. Tech took his time at the install making sure everything looked good and all cables were organised. Tech. even through in a wireless box at no additional charge. Also got an updated DVR with more storage space. All of this and I only have the basic plan.

Had one issue on my first bill which I was being charged for a 2nd box which was suppose to be free for a year. I called about and the rep was happy to take care of it, and even through in an additional credit on my current bill.

Update: 12/9/2013
Still loving the service, I get lots of stations that cable in my area dose not carry, including BYU-TV, INSP, DIY, I would say that about 50% of my TV usage is on these stations. My internet speed is almost 8MBs even though I am only paying for 6. Had one issue back in July which was handled very well.

Update: 10/23/14
Still happy, there is a "cap" at 250 GB a month but it is not enforced. We in CT are being sold out to Frontier so I will see how that goes.

member for 1.8 years, 392 visits, last login: 14 days ago
updated 56 days ago

Comments:
TBBroadband

join:2012-10-26
Fremont, OH

CV

CV should not have disconnected any wiring that belongs/ed to AT&T. If you sign back up- AT&T will make you pay for that since you had it disconnected by a non-authorized person/company.
DarienRedSox

join:2013-02-10
Darien, CT

Re: CV

AT&T had no issues reconnecting the wiring that was removed. The even left all of the stuff the CV guy had done active.
TBBroadband

join:2012-10-26
Fremont, OH

Re: CV

They had no issues now, but I wouldn't bet anything on that later.

Review by breese See Profile

  • Location: Arlington Heights,Cook,IL
  • Cost: $187 per month (24 month contract)
  • Install: about 10 days
Good "Video and Audo Excellent"
Bad "Not enough info on hardware - DHCP cannot find equipment names"
Overall "I have already recommended to friends"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·AT&T DSL Service
·AT&T Midwest
My wife and I live in a Cape cod home built in the 50's.
For a few years I had been trying everything possible to get AT&T to install U-Verse in our area.
After some phone like outages I contacted the office of the president, explained the phone issue and they we would like to have U-Verse.
After a few weeks we started to get tech's showing up. Long story short, the lines in the area (as I told the office of the president) were 50 years old and one tech called the phone access box for the area a "Rats Nest".
Later the U-Verse teams showed up preparing the area for U-Verse to go live, but while do their job, they removed about a dozen houses from all phone service.
A few more calls and 3 days later (along with teams of tech's) all was repaired. Special teams from all over (and orders coming from the office of the president), we were told of the new buried fiber and that all lines were triple checked for communications.

Prior to U-Verse we had AT&T phone service, AT&T DSL 6M (maxed), and WOW Cable TV.
When we moved into the house all services were Ameritech but do to the split up, we got shuffled all over the place.
As we were informed U-Verse was now available, I got to work.
As I said the house was built in the 50's. After pulling put all the old phone cable, I built an area in the basement and began running cat6 and coax to every room.
Every cable throughout is properly labeled and the backbone of it all is a 24 port 1gig managed switch.

We ordered Phone Unlimited, Internet Max Plus 18M, TV U450.
When the installer came to put everything in, all that was required was plug and play after he switched the incoming line over.

First negative was when I asked to have a Bonded Pair.... The installer told me it was not needed. I informed him that I have the only buried lines in the area and having the bonded pair was an insurance in case of a line failure. Still did not get the pair.
(I will be making a separate request)

The next morning I was checking out all the new equipment. As I began to log into my NVG589 the main page informed me that the battery backup battery was not installed.
I opened the bottom and sure enough, no battery. The tech was kind enough before leaving to give me his phone number. Later in the morning I called him and before I returned home from work he had dropped a battery in my mail box as we had talked about.

With all the rewiring the setup is somewhat straight forward.
All the main components are in my living room entertainment center.
The phone line comes in from the basement (punch down block) and up to the NVG589. The output of the NVG589 returns to the a separate section of the punch down block and the house phone all connect to it.
With the NVG589 being the heart of the video and wireless, the connections are:
#4 to the DVR: IPH8005
#3 to the AP: VEN401 feeding the bedroom Rec ISB7005
#2 to the Rec IPN330HD
#1 to the gigabit switch in the basement.

Equipment Positives:
Internally there have been some positive changes to gateway that others have complained about including:
DHCP renewals are now adjustable
ICMP Pings can be enabled

I had adjusted the DHCP renewals to happen every 10 days. The evening of 10/17 - 10/18 (10 days after install) the VEN401 wireless lost connection to the AP. At the moment I am going to the leave the 10 day renewal in place to see if it duplicates my issue.

Documentation of the functions within NVG589 is poor at best. Trying to understand some of the available functions requires an internet search.

Over all the service has been reliable as we had hoped.
Overall quality:
Video has been exceptional. HD is very clear
Audio has been exceptional. Shows and Movie changes from Stereo to Surround sound are predominant and clear.

Hardware issues:
IGMP: /var/tmp/mcp.stats.1 not found! - No child processes
IGMP: /var/tmp/mcp.stats.1 not found! - Item not found

Network Device List does not show AT&T equipment names
192.168.1.64 / unknown54e2e0090ea2 54:e2:e0:09:0e:a2 on Ethernet dhcp
192.168.1.65 / Cisco_AP_ATT c8:fb:26:10:19:9d on Ethernet dhcp
192.168.1.66 / unknownbcc810c460c7 bc:c8:10:c4:60:c7 on Ethernet dhcp
192.168.1.67 / unknown7cb21b696d09 7c:b2:1b:69:6d:09 on Ethernet dhcp
192.168.1.69 / unknown4844873f0842 48:44:87:3f:08:42 on Ethernet dhcp

2 devices (once you manually verify mac address) do not match what is in DHCP.
Last digit increased by 1
DVR IPH8005 54E2E0090EA3
Rec IPN330HD 4844873F0843

NVG589 and IPN330HD supplied optical connection gets dropped on some switching from commercial to show changes. Causes a loud Pop from surround sound base.
Verified on both devices and happens at every commercial to show change on channel 1118 Smithsonian channel

NVG589 Controller / Remote issues
There is no direct button to get to user created Favorites
Creating favorites, scowling to find channels is long and cumbersome
Manual creation of favorites has to be done on each box. Could not find any way of transferring from one to another.

Speed and NDT testing is all over the place

NDT Test
1.85Mb/s Up
22.26Mb/S Down
55 packets retransmitted, 355 duplicate acks received, and 410 SACK blocks received

Speed Tests
8170Kb/s Down 1422Kb/s Up

»/im/107335238/7166.png

Line Monitor
»/monitored/report/256233

Smokeping
»/r3/smokeping.···7456b888

member for 14.6 years, 2438 visits, last login: 1 days ago
updated 60 days ago

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