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AT&T U-Verse page on DSLReports
Six Month Rating

Reviews:
bullet 896 reviews (478 good) (187 bad)
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Review by TimeLord04 See Profile

  • Location: Danville,Contra Costa,CA
  • Cost: $193 per month (12 month contract)
  • Install: about 5 days
Good "We've NEVER had an outage. (Unlike Comcast.)"
Bad "We've been experiencing random pixelations for the past couple of months."
Overall "We'd HIGHLY recommend U-verse to others."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings above consensus)

My Other Reviews

·Vonage
12-17-2014

We've been an AT&T U-verse family since the roll out in Danville, CA. MANY years now... We left/abandoned/ran away from Comcast.

Our original AT&T U-verse install was over straight COAX. We started with the 6 Mb Internet Package, and U-verse U-300 services. Over time, we upgraded our Internet Package, (several times), and are now on the 45 Mb package, still on U-300 for TV.

We also had our own personal Network on a separate router with two dedicated Network Printers, an All-In-One Printer/Scanner/Fax machine, and three Vonage devices. All personal equipment goes through personal router; either directly attached, or attached to a switch and then attached to router. The personal router then attaches to the U-verse Gateway. We have three wired computers, and two wireless computers.

We've been upgraded many times on our DVR; and have had our Gateway changed at routine intervals. Due to present 45 Mb package, we are now on the NVG589 Gateway connected via Cat5 to NID; and back-feeding on COAX to DVR and one 1200 Box. We also have two Wireless Boxes.

All equipment works as expected. Any issues are promptly worked on by U-verse Technicians. Only issue remaining unresolved is random pixelations on multiple channels in HD during Prime Time. (Ongoing since September, 2014.)

Initial install took 7 Hours to complete. Upgrades/changes to install took extra time over the years; nothing more than a couple hours per service.

Our initial package of 6 Mb Internet and U-300 TV came out MUCH cheaper than Comcast, (pre XFINITY days), and has remained cheaper than Comcast over the years. (Even with annual increases in Package Prices and Fees.)

U-verse Techs are professional and courteous and are there when they say they will be there.

We would, (and have), recommended U-verse to others.

member for 34 days, 18 visits, last login: a few hours ago
updated a few hours ago

Comments:

Review by wheelbarrow See Profile

  • Location: Kansas City,Clay,MO
  • Cost: $68 per month
Good "Consistent speeds, good latency."
Bad "I wish the speeds were faster for what I'm paying."
Overall "U-Verse seems to be a good option for internet service."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Google Fiber
·Windstream
Update 12/16/2014:

I have switched to Google Fiber and no longer subscribe to U-Verse. At this point I still would recommend the service if other options are not available. The main downside of AT&T's product is that it is an aging technology (copper) in a world filled with cable and fiber optics. They don't offer a particularly good value.

Update 5/26/2014:

Speeds and latency have been consistent. Despite paying for 18 Mbps, I'm getting 22 Mbps due to over-provisioning. I'm still unable to subscribe to the 24 Mbps or higher packages.

AT&T recently bumped up the equipment costs per month to $7 for the modem/router. I wasn't too impressed with that move, and I'm still not.

I will be moving over to Google Fiber within the next few months, as signups were recently made available to my location. I still consider U-Verse to be a decent option if Google Fiber is not available - though the price does seem to be a little high in comparison to other providers in the area, of which offer faster speeds. Considering how badly AT&T is going to be whipped once Google Fiber actually starts service in northern Kansas City, you'd think they would try to be a little bit more competitive.

member for 4.9 years, 1760 visits, last login: a few hours ago
updated 2 days ago

Comments:

DAg Aligaz

@23.127.18.x

Disappointed Customer with AT&T U-verse

I was out of internet/AT &T U-verse/ for one week
lost all times and money from 5/6/ 2014 through 5/13/2014 I called tech support and they told me they gonna send me a new modem. I got the modem arrived after couple days later and I called them back, to let them knew that I had the same problems "not working”…...the AT&T U-verse Rep. apologized me for inconvenent she told me that their is a network problems around my areas they promised me to be solved within the next day which they did fixed the problems. I send back the box/modem next day and they received it no problem. The funny parts now they send me additional $100 dollars bills on the top of my regular bills…no reason why?. I called back waited about (24.19 minute) to speak to someone. I talked to Rep. ’ after waisting time she told me that I have to pay this extra $100 dollars and then later I’ll get it back in three month as a crdit .
They got wonderful system right…??? they can’t take it out this $100 dollars from there system right away according she said and apologized again …… Wow…..
I’ll wait 3 month to get my ($100dollars) credit back!
Great service AT&T U-verse….!
I was very disappointed losing time, money and I got to scwed-up charged $100.

TimeLord04

join:2014-11-13
Danville, CA
Reviews:
·AT&T U-Verse
·Vonage

Danville, CA U-verse Customer.

We've been with U-verse since their roll out in this area; one of the first to sign up. We left/abandoned/ran away from Comcast.

Due to "Dedicated" Internet Speeds; we've speed tested FASTER than Comcast; and MORE CONSISTENT speeds than Comcast. Routinely under Comcast; we'd drop easily to 1.5 Mb or slower. With U-verse, we routinely hit 44 to 45 Mb on our 45 Mb package.

We've NEVER had an outage; unlike Comcast, and are VERY happy with our U-verse services.

ONLY ONE ISSUE ongoing right now; and that is random pixelations on multiple channels during Prime Time viewing on HD. AT&T has done EVERYTHING it possibly can do; and the pixelations persist. We will continue working with AT&T to resolve the issue.

12-17-2014 at 3:47 PM - PST

Review by gadawg See Profile

  • Location: Louisville,Jefferson,KY
  • Cost: $127 per month (12 month contract)
Good "very little downtime"
Bad "Cost going up after contract, have to use STB's."
Overall "Good"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Insight Communic..
We have had reliable service except for one week. After several service calls our outside lines were repaired and a port swap at the VRAD solved all our problems. Dropping TV service due to high cost and we don't watch specialty channels. Using an OTA antenna for local channels and internet for movies(netflix), ESPN and network shows we may miss live. U300 TV and 12 mb internet.

Added TV back since the wife and daughter missed the DVR. Have U200 with 1 DVR and a wireless STB and 18 meg now. All services work well.

member for 8.8 years, 1576 visits, last login: a few hours ago
updated 7 days ago

Comments:

Review by caseywor See Profile

  • Location: Orlando,Orange,FL
  • Cost: $125 per month
  • Install: about 9 days
Good "In my past experience, set top box is responsive, channels change quickly."
Bad "Installation Coordination, in the past, tech support"
Overall "After some initial go live delays, it has been reliable and I have experienced no outages or issues. "
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Value for money:
(ratings match consensus)

My Other Reviews

·Charter
·Mediacom
8/15/2014

I am completely rewriting this review as I am now again becoming a U-Verse customer in a new location after a few years of not having the service. I am not live yet, due to AT&T now communicating with me as they should. I will add to this post as time goes on.

Packages: U350 and 18Mbps – included, and mandatory, in utilities from complex for $110, about $15 extra a month as I have ordered it - $10 Hi Def and $5 for 24Mbps

Installation:

So far, in my new location, the experience has been bad. I was scheduled for an installation today from 9:00 am – 11:00 am EDT in my new apartment I Orlando, FL. After they didn’t show up within appointment window, I called only to find out that my appointment had been cancelled due to an line tech finding a problem “on the outside’ on the previous day and telling dispatch to have me reschedule. The problem is that AT&T never called me to do so, so I was expecting an installation today that never occurred. I am rescheduled for next Saturday since I am starting a new job on Monday and can’t take off work to get this done during the week.

Updates to come once I am finally able to go live. I am kind of thinking it may be a bad thing to have moved into a complex that had U-Verse as its only choice. Will just have to spend a week using a Sprint MiFi air card and an antenna for TV.

UPDATE 12/3/2014 - well after go live

I was able to finally go live about 8 days after I was originally scheduled to, on 8/23/2014. Since having the service up and running, it has been reliable and I have experienced no outages or issues.

Installation:

The day installation actually took place, the installer was prompt and courteous. The whole process took only about 2 hours or so. I found out that my apartment has a fiber terminating at an ONT in my closet, each apartment where I live is fiber fed. The installer connected the residential gateway (RG) to the ONT, and connected a coax connection to my main DVR box in the living room, and the TV in my bedroom via a wireless access point. The installer was actually willing to connect my cordless phone base in my living room to my Vonage adapter in the closet where my RG is located, something he really didn't have to do.

Experience since the install:

So far, I have had no outages or issues or any kind. I have since used my networking skills and test equipment (tone generator/line tester) to connect my laptop in my bedroom and my Slingbox to the RG via Ethernet.

More details to come as I get time.

member for 10.6 years, 712 visits, last login: 14 days ago
updated 14 days ago

Comments:

Review by jimmyc65 See Profile

  • Location: Brookhaven,Lincoln,MS
  • Cost: $116 per month (12 month contract)
  • Install: about 5 days
Good "Getting Speeds that I ordered"
Bad "none yet"
Overall "Love the speed so far and have U-Verse TV"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings above consensus)

Back with AT&T after several years. Been with Cable One for a while and had their internet and tv service. When U-Verse became available I jumped on it. I had talked with several friends who had it and loved it.

Only had it a few days but love the internet and TV service. The process was painless and handled professorially, Mitchell the AT&T installer handled his business and install was done in a timely matter.

Over all very pleased so far!!

Well I guess it's time to update my review of my U Verse service. I have yet to find anything wrong with the service. I've had it for 2 yrs now and with the exception of the hurricane that came through right after we go the service I've not had any down time with the tv service or the internet. All of my speed s meet or exceed their advertised rates. The price has gone up but I have added some channels and increased my speed so that was to be expected. Like I said I have more than pleased with the tv and internet service. I've yet to call customer service since I arranged the installation. All I can say about the service is if you live in a area where it s offered get it.

member for 13.4 years, 2210 visits, last login: 97 days ago
updated 16 days ago

Comments:

mercedesgb

@107.220.83.x

breach of contract

Apparently AT&T thinks that they can arbitrarily breach contracts. Even if you have a 12 month contract with them they can increase your monthly premium and if you complaint they really don't care. But if you dare to cancel services before the 12 months are up, they charge you cancellation fees. I guess the contract is a one way contract.

oneoone

join:2010-01-20
Lagrange, GA
kudos:1

Re: breach of contract

^^ Stop trying to hijack someone else's review with post your own irrelevant views or dislikes.

Grateful

@108.192.74.x

Re: breach of contract

Let me express a different view - 1. Thank you for your addition to the review. I am interested in the performance of the service but also the cost. If the vendor is not a stickler about legality, I care. If I can't trust the vendor, what difference do their service/cost terms make. 2. Post what you want as long as it's respectful. Don't let me tell you what to do just because I'm having one of my bossy and obnoxious days.

my thoughts

@24.209.161.x

Re: breach of contract

The company has annual increases the end of January each year. These increases are both promotion package which while retail goes up so does your discount, net promo stays same, till your promo (normally 12 months) expires.

At the same time there are below line increases on fees, hsia fee is staying same ($7), receivers are increasing $1 (8 to 9) and local TV broadcast increase $1 (2.99 to 3.99). The average 3 TV internet account will see an increase of $3 February 1st 2015. This is stated in the terms of service agreement that very few seem to read.

Some say company not honoring price quoted XXX, truth is quote discount of XXX from retail pricing.... Fine print details, below line fees not a part of promo price quote, including local franchise fee and sales tax.

helper

@68.231.149.x
Often times you can find that one person who cares.they will warm transfer to retentions and make sure you get a good deal if not they assure you its ok we will try again until we get you a deal you deserve.it depends on who awnsers your call.

Review by smashcraft See Profile

  • Location: Louisville,Jefferson,KY
  • Cost: $151 per month (12 month contract)
  • Install: about 221 days
Good "Reliable connection, price compared to cable is not bad, customer service seems to have improved"
Overall "Big improvement over cable, reliable connection"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

Ordered service on March 10th and had the install take place on April 21st. The technician that arrived was professional and had me up and running in about two hours. Equipment included the 2Wire/Pace 3801 gateway and one DVR.

I had U300 television installed, 12 meg internet, and unlimited telephone service. The technician re-used some CAT5 cable and connected the gateway to the NID, back-fed the telephone service to the NID on the same line, and back-fed the television over a coax run to the cable box outside.

Service is very good. The picture is crystal clear compared to Time Warner, the internet is reliable, and the telephone service is excellent and very clear. The only complaint about the telephone service is that most features have to be activated and maintained via the Uverse Portal. For example, if I want to add someone to call blocking, dialing *60 will only activate and turn on the service. Inputting telephone numbers occurs through the Uverse Portal.

I am paying 144.00 after taxes and fees with a 24 month price guarantee. Additionally, I should receive 150.00 cash back plus 100.00 cash back for ordering online. There is a 12 month contract on the internet portion of my account.

Overall, I am pleased with the service at this time. Updates will follow.

11/23/2014: overall, services are still working flawlessly. No outages to speak of at this time, crystal clear television, and internet connection is reliable (receiving 15.02 mbps down and 1.61 up on a 12mbps package). Telephone service is working very well. The billing nightmares I experienced a few years ago have seemed to work out. All of my promotions and promises at the sign up of service have been fulfilled and are continuing.



member for 3.5 years, 89 visits, last login: 24 days ago
updated 16 days ago

Comments:

Review by Kiwi See Profile

  • Location: USA/MidWest
  • Business customer Business customer
  • Cost: $80 per month (12 month contract)
  • Install: about 7 days
Good "Realiable, reasonable price for business class."
Bad "Slow service plan "
Overall "What counts is reliability and AT&T does deliver that."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Comcast
Various reviews over the years and multiple ISP's since the advent of high speed 1200baud rate

Aristotle was hard to beat with 1G/1G, while Dallas and the crew were there, using Earthlink, which left us all holding an empty bag of zero's. Now using AT&T, which I have not had since comparing them and cable around 2000.

One thing about AT&T, they may be consistently slow, but they are reliable and many understand how important that is. Averaging around 9meg, with a service of 12meg -But, I'm a couple of miles from the sweet spot. It does get under my skin that less than 800 yards away is a Uverse sweet spot I can't have because the line runs the wrong way. Living in a historic district has it's downsides with any service; we are always LAST on any service update list, regardless of what it is.

I'm happy to have a solid connection though and will not complain about pricing for a business line at all, $40 a month is ridiculously low. I'm used to $80's + and cable was $200. I'm hoping AT&T upgrades the area so that I can also get TV and will be more than happy to pay for the service; I have never, ever been a grinch when it comes to paying for broadband, I use it more than anything else PC related -So, I'm willing to pay. I have now had service a full month.

After getting service, which was delayed due to the software mishap for a week, I'm fairly content, I know the line can handle a much better connection speed (Aristotle/Earthlink) but AT&T is slow [Years] to upgrade hardware.

If there is a con, it has to be contacting AT&T -It's entirely setup for cell phone wireless customers ONLY and is horrific to get past. However the results have been great in terms of results. AT&T will not leave you hanging without a service like Comcast will.

Cheers
***********
Update April 26th, 2013 Remains 100% reliable. Satisfied.
UPDATE Oct/Nov, 2013 Remains 100% reliable. Satisfied. Would still like full Uverse services (TV), however doubt that will ever happen.
***********
Pleased to continue with AT&T.

UPDATE 03/15/2014 ---Business line
I'm patient when treated well.
Mid January a tree limb dropped all lines to the house, all were fixed, but continued to have issues with Uverse internet.
As it happens AT&T are prompt and the tech team fast to reply and for that I'm grateful enough to hang in. I have had all sorts of tech visits since having the line replaced, cat5 inside, new modem, new ground and even a new drop --In spite of that on a 12meg line I was getting 1100 baud rate [.45] Fast forward to today. The strange thing was although there was a lot of noise the line gave 10/.900 for around 4 to 6 hours after a Tech left and then dropped dead again.

Allen (Roy) came out, it was pretty easy to see he was committed to resolving the problem and did! Now here is the catch, lines running from the box on the pole (street) had a boot spike through the middle (half way up the pole), the lines it seems touched enough with a wind to provide a connection (They really were broken in half) almost like working with WIFI 1/8 inch apart.
Nobody can tell me these lines can't take abuse. KUDO's to Allen.

AT&T continue to treat customers well with regard internet issues and in spite of this difficult to discern problem, still came through.

Update 11/22/2014.
I won't hold my breathe for the Politics of broadband to end in the next decade, meanwhile the struggle between consumers and broadband providers are at odds.
AT&T remains stable compared to the only other option, Comcast in this area. It's unique in that Comcast and Bank of America hold the distain of the majority of their customers, neither need people to work for them as the results are worse than having an automated response regardless of the issues. Arkansas remains the bastard child regards servicing broadband, along with a few other Southern States.

Added another Uverse business line 6mgsec /700kbsec to the account of 12mgsec /1mgsec because if two devices were hooked, not much chance off a functional internet connect. I require an uninterrupted VPN access, for work.

The added line resulted in 5.5mgsec / 356kbsec and a slight increase on the 12/1 account 10.5mgsec / 1mgsec. I'm not complaining based on the 3,800' distance from the CO. Basically in my area that means more than 1,200 potential customers for greater than 18mgsec service just waiting, perhaps in the next decade, maybe not. It's an Historic area, simply put the lowest 'Pawns' in the city for service because of an upgrade need, upgrades simply don't ever happen. Comcast serves the area no better with 50mgsec which is approximately 20% over provisioned for service, can't go over 25mgsec without constant interruptions. One day an ISP will allow Americans to join the economic powers of the remaining World consumers in establishing reasonable ecommerce. The truth is providers are trying to push customers on to the ridiculously priced LTE service.

Out of the services available at least AT&T is prompt, trouble free and does not incur that terrible practice of twice a year price jumps, with no change in service.
Thanks goes out to the prompt lineman who replaced a pole to pole broken wire bundle and Joey for the hookup.

$45 Line one
$35 Line two.

Cheers

member for 11.5 years, 2863 visits, last login: 1 days ago
updated 25 days ago

Comments:

brookeKrige

join:2012-11-05
San Jose, CA
kudos:3

Had SDSL at 1G/1G, on (what became) U-Verse lines?

Guess you meant 1Mbps/1Mbps; else it was FTTP or FTTC (very short copper length before fiber interface) not SDSL.

Recent variants of SDSL I believe don't exceed 5/5Mbps even when using two pairs.

attuverse_1

@108.214.114.x

too big or we're just too small

From one problem to the next ATT is what is wrong when large companies crush small ones to take over a market. What ever happened to all those neighborhood internet providers.

First to go is customer service, though they always say (from a script I'd imagine) when answering the call "i'm sorry your having problems today, how can i help you"... they have no actual care or sincerity in the statement and it literally sounds like they are reading it word for word.

All one needs to do is call them with a problem to find you'd be transferred minimum 4 times, go through about 3 of those with a machine that doesn't understand a word you're saying and only in the end to be told, "I'm sorry but that falls under our charge for service" department, I will transfer you now"... then the rep answering the phone (though all very nice) will tell you that they really don't know about that problem and will be happy to break out the manual to troubleshoot with you. All while you're getting charged now for support for equipment you're already paying for to work...

I find it also curious that ATT on their main site will display positive 4 star customer feedback, but there is absolutely no where to create or provide customer feedback. Are those posts simply fake? Class action suit to follow soon...

Does anyone have statistics on how often those computer answering services really work? 2% of the time? less?

In just a little under 6 months we've had multiple problems with ATT Uverse, our TV service goes on/off randomly, our internet is just "ok" and not something i'd recommend to anyone. Our billing is HIGH (actually through the roof, normally customer service is good to be honest but the constant "I'm sorry" seems placating and not sincere at all and actually getting through to customer service is harder than washing a cat. Every transfer (and you will be guaranteed minimum 3) results in a computer system that can not understand a thing you are saying and a rep that wants all your account information again and again and again (the machine tries to get it as well) and in the end will say "I'm sorry your experiencing this problem let me transfer you to our specialist. Is there every really a specialist? Let's take a look at what this customer service team org chart must look like;

machine - "please say or enter your account number", "sorry I don't understand that response", "please say or enter your account number", "sorry I don't understand that response", "please say or enter your account number", "sorry I don't understand that response", "please say or enter your account number", "sorry I don't understand that response", "I'm sorry I'm having difficulty, I'll transfer you now" (isn't maybe just 2x enough to warrant a transfer to a person and what ever happens to the immediate opt-out option "representative please".)

- receptionist (has a list of departments to transfer you to only - don't get too excited you talking to a real person yet - in some cases I'm still not sure they are human or maybe it's just that they don't speak my language very well...) "hi, can I have your account and billing information please", "I'm sorry you're having difficulty, how can I help you". "I'm sorry that's not something I can help you with, let me transfer you to the right department". (right before they transfer you they always ask "Is there something else I can help you with before I transfer you")

- dept 1 (say tech support) Machine 2 "please say or enter your account number", "sorry I don't understand that response", "please say or enter your account number", "sorry I don't understand that response", "I'm sorry I'm having difficulty, I'll transfer you now"

- tech receptionist ("what is your account information, what is the problem you're experiencing, sorry that's not something I can help you with, I'll transfer you now, is there anything else I can help you with before I transfer you)

- customer service "tech support 1" (I'm sorry you're having these problems let me get some information about your account up on my computer... "what is your account #, What is the problem you are experiencing..., that must me very frustrating, I'm going to help you right now..., it appears your problem requires a "specialist", we're going to get you help immediately, I'll transfer you now to our paid services department") WHAT?

- specialist 1 (vague description/title - "Master Techster" of ATT&T), "I'm sorry your experiencing these problems, can you provide me your account information please.... please give me a minute to look that up". "i'm sorry i'm not familiar with this problem but I'm going to try to help you". (what! I thought this was the specialist). "I'm going to escalate this to our supreme support team please hold".

- god team, "Hi, very sorry your experiencing these problems how can I help you"... (finally you're thinking I'm here, I can now get help, you take a breath, your heart slows a bit, you can again feel your fingertips as you relax them on the phone, and patiently with anxious gitty excitement in a trembling voice you ask)

"How do I reset my router password"

hmmmmmm, so this is the future of customer service as it would appear.

Not that this rant matters much in persuading the masses from switching back to small hungry and motivated local business services as they are a long gone market sector and unfortunately it's highly unlikely any of the other carriers are much better, ATT very well might be the "best of the worst" in service and support. But its a good example of what not to do if you own/manage a business and want to keep your customers.

Review by milkman82 See Profile

  • Location: Lakewood,Cuyahoga,OH
  • Cost: $48 per month
  • Install: about 21 days
Good "Internet, TV video quality, Price, Upload Speeds"
Bad "Caps! Not going back at that rate!"
Overall "great quality of service, poor billing and pricing"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·T-Mobile US
I wanted to try U-verse mainly for the upload speeds on the internet connection. However, I have noticed the overall internet connection is GREAT! Not just on the speed but also on the QOS. My Cox cable has about the same speed download, but is terrible with latency on YouTube and various sites load timing.

I was honestly surprised over all of the internet and tv quality. Just wish we did not have to use a RG to connect the service. The RG really does well overall, just bulky and I can't own it!

The guy who came out to install the service did a great job as well. I showed him where I wanted the RG and he had no problem with that. He made a very clean cat5 line in the basement and rather than drill a hole in the floor and run the cable though the hole. He ran it in between the wall and to a port he installed on the wall. Much better than the cable installers! Now, to just enjoy the service!

Update 11/8/2010

Had a few issues over the past couple weeks. However, AT&T direct forums were able to solve the issue. Still on the 24Max tier and enjoying service.

Update 9/24/2011

Service has been running smooth only had one day outage since the last problem almost a year ago. However, my feeling is the service went from a great value to middle of the road. I can't justify a good price with the low caps and increase in modem rental fees.

Update 11/9/2014

Dropped AT&T like a bad habit! Once I moved to Ohio city (2012), all they offered was low speed packages at high prices.. AND WITH CAPS! I was never a cable internet fan in my previous lifetime.. However, Time Warner did fix that for me.. much higher speeds and unlimited bandwidth.. All a great deal!

member for 8.5 years, 1533 visits, last login: 1 days ago
updated 39 days ago

Comments:

Review by pmedlock See Profile

  • Location: Columbus,Franklin,OH
  • Cost: $55 per month (12 month contract)
  • Install: about 3 days
Good "Fast reliable speed, same with the service"
Bad "none yet"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

I have not had any trouble with my service, I just recently upgraded from 24 to 45 meg. I think I only dropped signal 1 time during the 2 years I had the service and it came right back up. I work from home so I am always online. Both the first modem and the new modem are made by Motorola. Install tech's make sure they do everything right the first time so they do not have to come back.

member for 11.4 years, 18 visits, last login: 47 days ago
updated 47 days ago

Comments:






Review by grcore See Profile

  • Location: usa
  • Cost: $35 per month (12 month contract)
  • Install: about 7 days
Good "Uptime has been excellent so far"
Bad "Deals only last so long, RG's have limited options, upstream is not great"
Overall "I would keep it if they kept the price down"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

Have had U-verse for 9 months, uptime has been excellent, perhaps that is due to being close to the RT. Their gateways are limited, wish they had a bridge mode, and not some baloney DMZ. I have WiFi shut off on the RG, use my own router, and forward the ports I need.

I do not have video service, and I bought the RG on ebay for $20, so i sent the $100 RG they gave me back for a refund (even though they were not supposed to send one, they did).

I had some initial trouble after the install, but that was to the daisy chained inside wiring in the house. I ran a separate cat5e from the NID to my modem and the connection has been rock solid.

The tech that did the install appeared to do things right, and reterminated everything in the NID with new parts. (no more rj11 jack in the NID, they put in IDC termination gear).

Overall its been a pleasant experience, if they can keep the price down after this 12mo. deal, I would keep it. But I doubt they would make me any offers other than adding TV service (which I have no use for). I get offers every week from them to add video service, it must be a money maker for them.

member for 11 years, 4860 visits, last login: a few hours ago
updated 51 days ago

Comments:

Myhrddin

join:2003-12-12
Beaumont, TX
Reviews:
·AT&T U-Verse

It's gone out again

I have just gotten a credit due to the last outage. And it has gone out again. I find it interesting that it tends to go out after midnight most of the time. If I didn't use it still it'd be alright until dawn. Of course, no phone either.
I am having trouble with this being an actual failure since its so regular.
Whatever the reasons, I'm quite tired of this pattern of outages.!

May be that the only thing that will put a stop to it is having to credit me every time it vanishes.
I'd rather have the service than the credit but, whatever it takes I guess.