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Review by sp33d_fr3ak See Profile

  • Location: Montreal
  • Cost: $40 per month (month by month)
  • Install: about 14 days
you'll feel better once you tell them what you really think about their services. believe me!
EVERYTHING.
FAILED. Bad. Unreliable.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Most of the times their speed do not exceed the fifth of a standard DSL line, ie 5mbps. You should consider yourself lucky if you get to have a 2mbps with these guys. I call tech support and I have to wait at least 25 minutes to get an answer and the tech guy on the phone is not even answering me. He’s just referring to another tech support guy whom he refuses to mention the last name. I ask him for an extension to that support guy and he tells me he has none. I mean I’ve already worked in a call center and every room had a special extension reserved for emergencies. I guess my clientele is not worth me getting that extension. So yeah, I guess I’m going back with either Bell Sympatico or Tekksavvvy. I hate to be lied to and I guess I might just send a letter to Office du la protection du consommateur and the BBB if I do not get at least the modem refunded.

Their modem is not worth the material it was built on. I’ve bought it without a contract for $90 + taxes and I found it from the manufacturer for only $40. »www.versatek.com/product ··· 170p.htm Believe me, the modem was sold for $35 just a week ago.

member for 16.6 years, 59 visits, last login: 15.7 years ago
updated 16.5 years ago


Review by mfrimu See Profile

  • Location: Montreal, QC, Canada
  • Cost: $37 per month (month by month)
  • Install: about 22 days
none
Terrible installation, service unreliable, no support -
Stay AWAY!!!!
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

First order was placed on May 9th or so. Promised service was for the 15th. Got a call that the 15th is not longer possible and rescheduled for the 21. Another call that the 21st was not longer possible and again rescheduled for the 25th. Bell tech came and switched lines at demarc. Apparently he tested line and line was dead. He promised line would be up in one hour. It took more than a week to get the situation resolved. At the end, one of the issues was VCI setting in modem, a banal setting that their tech support should have known about as ALL modems are sold with a default setting not compatible with ColbaNet service. Tech support at ColbaNet are completely clueless about anything regarding modems, internet and PCs. For example Tech guy insisted my modem was a DHCP server. Well boy, dream on. My Gnet is not a DHCP by default, as any ADSL modem on the market.

Once the internet was working I got decent 9Mbits (modem apparently connected at 13Mbits). But that only lasted one week. Starting with weekends and early mornings, speed decreased gradually. Now barely 5Mbits in daytime, 56Kbits in the morning. Is ColbaNet upgrading their servers? Look around in forums for more horror stories. If you must try it, make sure to have alternate DSL for at least the first month of service. But my recommendation is to avoid it at all costs.!

member for 17.2 years, 40 visits, last login: 9.1 years ago
lodged 16.7 years ago

mfrimu
join:2006-12-30
Montreal, QC

mfrimu

Member

Now DEAD.

After two months of diminishing speeds, now Colba Service is officially dead. Modem refuses to handshake 99% of the time. When Modem connects, it does so at 100Kbits, barely more than a 56K modem. Time to switch back to Teksavvy. Even if ColbaNet ever had a change to fix this it would take at lest six months...Don't waste your time.