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Review by sp33d_fr3ak 
UPDATED: 2.2 years ago
member for 2.2 years, 59 visits, last login: 1.3 years ago
 Montreal
 $40 per month (month by month)
 about 14 days
 "you'll feel better once you tell them what you really think about their services. believe me!"
 "EVERYTHING."
 "FAILED. Bad. Unreliable."
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Most of the times their speed do not exceed the fifth of a standard DSL line, ie 5mbps. You should consider yourself lucky if you get to have a 2mbps with these guys. I call tech support and I have to wait at least 25 minutes to get an answer and the tech guy on the phone is not even answering me. He’s just referring to another tech support guy whom he refuses to mention the last name. I ask him for an extension to that support guy and he tells me he has none. I mean I’ve already worked in a call center and every room had a special extension reserved for emergencies. I guess my clientele is not worth me getting that extension. So yeah, I guess I’m going back with either Bell Sympatico or Tekksavvvy. I hate to be lied to and I guess I might just send a letter to Office du la protection du consommateur and the BBB if I do not get at least the modem refunded.
Their modem is not worth the material it was built on. I’ve bought it without a contract for $90 + taxes and I found it from the manufacturer for only $40. »www.versatek.com/products/vxver170p.htm Believe me, the modem was sold for $35 just a week ago.
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Review by Philip2007
UPDATED: 2.2 years ago
member for 2.2 years, 2 visits, last login: 16 days ago
Montreal,QC
$29 per month (12 month contract)
 Bell Canada
"It sounded great"
"Not as fast as it should have been"
"Speed disappointing, service....hmm"
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I don't usually like to be too negative in public forums but Colbanet are sorely testing my patience. At first things went OK although I have never seen anything like the speed they said should have been possible with ADSL2+. The best I have had dowsntream was 6.5 Mbps. and that was from their servers at enter-net. With Speedtest.net I never saw more than 4.0 Mbps. Since mid August my speed has dropped off sharply and I am lucky to see more than 1.5 Mbps. Someone called Miguel did some tweaking at the Atwater CO to no effect whatsoever and that's it...every time I call them I get the same "disconnect the filtres ..etc etc.." I have connected the modem directly to the incoming phoneline and connected directly from modem to PC and the speed is the same...No one has got back to me and there is no sugestion as to what the problem might be. I believe it may be a problem with the modem (VERsatek VER170P) Miguel agreed that there could be a problem with that but has not replied to my emails....I am somewhat disgruntled with the service however I would like nothing better than to be able to report that all is now fine and the issue has been resolved...come on Colbanet!
Followup comments:  Philip2007
join:2007-08-27
| Colbanet review Well...after about a month with very poor download speeds, customer service told me that they had hired an engineer to look into things and a couple of days later my speed went up and has stayed up ever since...its now been OK for about three weeks (Hopefully reporting it here does not jinx it!)
So speed is now 5.4 Mbps....not that much better than the 4.5 Mbps that I was getting before with regular ADSL with VIF but as the crow flies I am 1250 metres form CO so actual cable length could easily be twice that...the curve of ADSL2+ goes down much more steeply than regular DSL against distance to start with so at this distance its probably fair to get just marginally faster speeds than regular DSL...
So what can I say ...at the moment Colbanet is delivering...I think some of the other users could show a little more patience with what is after all cutting edge technology and at a reasonable price... | |
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Review by mfrimu
Posted: 2.4 years ago
member for 2.9 years, 37 visits, last login: 1.1 years ago
Montreal,QC
$37 per month (month by month)
about 22 days
"none"
"Terrible installation, service unreliable, no support -"
"Stay AWAY!!!!"
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First order was placed on May 9th or so. Promised service was for the 15th. Got a call that the 15th is not longer possible and rescheduled for the 21. Another call that the 21st was not longer possible and again rescheduled for the 25th. Bell tech came and switched lines at demarc. Apparently he tested line and line was dead. He promised line would be up in one hour. It took more than a week to get the situation resolved. At the end, one of the issues was VCI setting in modem, a banal setting that their tech support should have known about as ALL modems are sold with a default setting not compatible with ColbaNet service. Tech support at ColbaNet are completely clueless about anything regarding modems, internet and PCs. For example Tech guy insisted my modem was a DHCP server. Well boy, dream on. My Gnet is not a DHCP by default, as any ADSL modem on the market.
Once the internet was working I got decent 9Mbits (modem apparently connected at 13Mbits). But that only lasted one week. Starting with weekends and early mornings, speed decreased gradually. Now barely 5Mbits in daytime, 56Kbits in the morning. Is ColbaNet upgrading their servers? Look around in forums for more horror stories. If you must try it, make sure to have alternate DSL for at least the first month of service. But my recommendation is to avoid it at all costs.!
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Review by kun31
Posted: 2.5 years ago
member for 8 years, 527 visits, last login: 2 years ago
Montreal,QC
$35 per month
about 10 days
"Fast connection, good tech support"
"Communication"
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It took 10 days to have my adsl2+ connection activated with Colbanet on a dryloop.
Good speed : downloading @ 1.7 Mb/s !!!! updloading @ 105 kb/s
Unthrotlled Bittorent.
Tech support is easy to reach and accurate, I had bad Vpi/Vci 0.35 settings instead of 0.32, fixed in 30 minutes 
For only 35$/month , I coul'nt be happier.
Followup comments: Elysium8
Premium
join:2007-09-18
Montreal, QC |  huh???
or 1.7 MegaBytes per second (13.6 Mbs)?
If that's in bytes, that's pretty good. If you really meant bits with small 'b', then that speed really sucks. | |
| | kun31
join:2001-11-15
Montreal, QC | Re: huh??? 1.7 MegaBytes per second (13.6 Mbs)  | |
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TerriHacher
@enter-net.com | Can you post your speed and postal code on this site? What part of town are you in. I was told that ADSL2 is only available to people who live downtown near McGill. | |
| | kun31
join:2001-11-15
Montreal, QC | Re: Can you post your speed and postal code on this site? H3JXX
Saint Jacques and Atwater corner. | |
| mfrimu
join:2006-12-30
Montreal, QC | Colba now dead, those speeds were things of the past! Read all the reviews, most people have droped Colba ADSL2+ for other companies. | |
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Colbanet
Now DEAD.