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Start Communications page on DSLReports
Six Month Rating

Reviews:
bullet 196 reviews (173 good) (3 bad)
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Review by LaZ3R See Profile

  • Location: undisclosed location
  • Cost Contract price not specified.
  • Install: about 3 days
Good "Easy and fast install, close enough to advertised speeds, haven't had any downtime!"
Bad "None yet!"
Overall "So far so good!"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
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Value for money:
(ratings match consensus)

Ordered the 25/10 FTTN DSL package and getting close to the advertised speeds! Install went really well with the Bell tech. Really appreciated the follow up call the afternoon following the install to follow up and ensure the install went well! We'll see how the next few months go! I also like the fact that it's all contract free, which is important for me.



member for 11.7 years, 4912 visits, last login: 1 days ago
updated 7 days ago

Comments:






Review by rajeevetech See Profile

  • Location: Canada
  • Cost: $16 per month
  • Install: about 7 days
Good "Exceptional Tech support"
Bad "Nothing "
Overall "wow! I have never experienced service like this."
Pre Sales information:
Install Co-ordination:
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(ratings match consensus)

This is my 3rd service provider since I got a home phone. Initially I was with Rogers when I was in Toronto/Mississauga, but when I moved to Burlington I couldn't carry over my Rogers service so I had to subscribe either Bell or Cogeco due to my location. So I didn't want get Bell nor Cogeco as my home phone service provider. So I had to go ahead and get Vonage as my home phone service provider. $45 unlimited calling Canada/US and 60 other countries (fair usage policy (5000 mins/mth).

Recently Vonage increased their price to $47 for the same above noted service, so I had a choice accept the price increase or look for another service provider. Then I came across Start Communications VoIP service which was $15 + tax for Unlimited Canada wide calling which was what I was looking for. I have never dealt with 3rd party independent service providers before so I was a bit reluctant to make the switch. So I did some research at DSLreports and to my surprise the reviews were amazing and bad reviews were handled in a professional manner by the company. So I thought of giving it a try to port my number from Vonage to Start.



My initial contact with Start was on Oct 1st 2014 and I purchased the modem and gave my consent to Start to move my number. I was told that within 10 days which is 11th of Oct will be my transition date to Start. On the 3rd of Oct 2014 I did get my Grandstream H701 VoIP adapter via Canada Post. For my surprise it was plug and play just out of the box and I was able to make outgoing calls no issues.

Then came the issue that I never wanted but all this were user (which is me) related issue nothing to do with Start. The adapter came with the default password so I wanted to change it, so I did change it and the device rebooted after applying the settings then after the reboot I was not able to log in back as I couldn't remember what password which I enter, so had to do a full hardware reset which erased the settings which was in placed before. So now I had to configure the device by myself as I thought what’s there to loose and gave it a shot. Somehow I got outgoing calls working, when Start switched my number from Vonage on the 10th of Oct 2014 (one day before) I couldn’t receive any incoming calls.

Called the tech support and it was Laurie who answered the 1st call and she was so pleasant and didn’t interrupt me while I was telling my whole story. Got the relevant information and walked me with some settings over the phone but still she couldn’t figure it out so advised me that she will have to talk to their network team about this and will get in touch with me soon, after that I was held up with my personal work I couldn’t attend to this issue. During that time I did get several calls from Start from various techs trying to make sure that my service was up and running or needed help in resolving this issue. Laurie even sent me an email link to the Grandstream H701 emulator to cross check the settings which was really good.

Today 12th of Oct I found some time to sit down and try to fix this issue which was caused by me, called Tech support and Andrew picked up and started working on this issue. It took some time for him to fix it but all in all he was exceptional person in fixing this issue. What he did was reset the whole device and reconfigured from start and to my amazement it worked.

I’m never a person who gives feedback but today I wanted to give this lengthy one as I was fully satisfied with their service which in years I have never got one from others. This is only the start hope they keep the service as it is.

Fair warning: reviewer joined this month
lodged 10 days ago

Comments:

Start Sam

join:2014-01-21
London, ON
kudos:3

Welcome Aboard!

Hello,

Thanks for the feedback! Glad to hear your phone service with us working and my colleagues assisted you and getting everything resolved.

If you ever have any questions or concerns, in addition to calling us or email; feel free to send rocca or myself a PM here on the forums and we'll be happy to assist!

Review by elec999 See Profile

  • Location: Mississauga,ON
  • Cost: $45 per month
  • Install: about 5 days
Good "Excellent for the great price, excellent support and great response time"
Overall "Excellent for the money, great customer support! Way to go to Rocca!"
Pre Sales information:
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Tech Support:
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(ratings match consensus)

My Other Reviews

·voip.ms
*****I wanted to update my Review, this company is been amazing from DAY ONE!! and still going STRONG. THANK YOU ROCCA***

Switched from Rogers to Start. Reason paying too much getting too little. I am happy so far, the transfer was really smooth, their customer service was always there to assist me and made sure everything went smoothly. Even more amazing Rocca, the CEO is actually there, like no other company. And also excellent forum here on DSLreports for Start Communication. Would recommend to anyone.

Standard Cable Internet 25 Mbps 2 Mbps 150 GB $39.95
Modem Technicolor DCM476

I wanted to update my Review, this company is been amazing from DAY ONE!! and still going STRONG. THANK YOU ROCCA

member for 8.8 years, 591 visits, last login: a few hours ago
updated 14 days ago

Comments:

Review by koira See Profile

  • Location: Coboconk,ON
  • Cost: $17 per month
  • Telco party Bell Canada
Good "Low cost, No contract, easy set up. Billed monthly on credit card, email statement. "
Bad "Slow data transfer especially as I only connect at 25K, but that's the nature of dialup"
Overall "will use again come spring time"
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For the second year now, I Subscribed to 56K dialup for light email and browsing at the cottage in northern Kawartha Lakes Ontario. DSL is not available and wireless cost too high for my liking. The max attainable is 25k, sufficient for viewing simple web pages like news, weather radar and email. Accelerator application seems flakey at times, it disconnects. Similarly new pages sometimes require reload. This may be due to my phone line though, its distant to the CO and sometimes phone calls drop connection as well. Come November I am terminating service for the winter but will be back with Start dialup in spring. Reconnected this spring with one call, only spoke to one person. Smart sales customer service was knowledgeable and quick. Same for disconnect process last fall.

member for 10.6 years, 1809 visits, last login: 2 days ago
updated 16 days ago

Comments:

Review by gojets See Profile

  • Location: undisclosed location
  • Cost Contract price not specified.
Good "Great Connection, Great Service & Great Value So Far"
Bad "No bad experiences to date."
Overall "At first hesitant after being with a big incumbent for so long. I could not be happier."
Pre Sales information:
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I was with a much bigger company previous to being with Start Communications. They always offered a decent connection and would always offer me good to great deals upon wanting to leave. I finally grew tired of that game and wanted to try to support a smaller independent and local ISP. After following the forums here for while and listening to reviews from Start customers and the feedback from Start support staff and the owner himself, I was impressed at how focused they were at making sure everything was running fine for there customers. So on Aug 28th I finally made the commitment and signed up with Start and I must say my first month has been great. The transition to Start was seamless. They had even arranged for my equipment to be picked up on a holiday. My connection which is probably most important to everyone in my family has been flawless to date and to top it all off I save a few bucks also. I would suggest that if there are others who are hesitant to make the switch to an independent ISP like Start, like I was for many years. I can tell you it was the easiest and most satisfying transition of service I have experienced. Thank you to the staff at Start and please keep up the great connectivity and the great service.

member for 90 days, 24 visits, last login: 17 days ago
updated 18 days ago

Comments:

Review by Nando See Profile

  • Location: North York,ON
  • Cost: $42 per month
  • Install: about 23 days
Good "Reps are courteous and try to help"
Bad "It took more than three weeks and three different Bell technicians"
Overall "Competitive price but is always tricky when you use a 3rd party ISP"

Three Bell technicians had to come to make the line ready. It was not after two hours on the phone setting the modem up when we got internet finally. I can't complain about the service. The Start Comm. phone service is outstanding, however, I just like to point out that it may happen you get delayed in your service. We are getting speeds of 12.5 not the 15 Mbps as promised. I hope there is a better communication between the Bell people and 3rd party ISPs.

member for 23 days, 1 visits, last login: 19 days ago
updated 19 days ago

Comments:

Start Sam

join:2014-01-21
London, ON
kudos:3

Welcome Aboard!

Hello,

Welcome to Start Communications and thank you for the review. If you would like, PM me your account # and I take a look into your speed.

Regards,

Sam

Review by BellisHell See Profile

  • Location: Brampton,ON
  • Cost: $90 per month
  • Install: about 15 days
  • Telco party Bell Canada
Good "Fast transfer without a hitch and getting what I have paid for."
Bad "Nothing whatsoever."
Overall "Wow, I'm impressed."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·TekSavvy Cable
·TekSavvy TekTalk
I'll be doing a new ongoing review of Start Communications. As of right now my transfer date is set at May 3rd. Hope this transfer will be as pleasant as it was with TekSavvy when I switched from Bell.

Update: I received an email yesterday about activating my connection for May 5th and I got connected at 6 AM in the morning. I didn't even need to call support for any problems... I just got my connection. This is a first ever that I actually got what I signed up for with extremely minimal to non-existent down time. And right at the start (no pun intended :P), I got exactly the speeds I signed up for. This was an extremely refreshing experience, and at this point I will not hesitate to recommend Start Communications. Seriously, switch if you haven't from Rogers, Bell, or any other sub par IISP (Exception: A little props to TekSavvy for de-provisioning the modem fast enough for the transfer). Even though the price may be a bit more expensive than others, it is well worth it.

Update: After using this connection for a day, I can say for sure that the speeds are very consistent through the day and the connection is extremely reliable (Just streamed Netflix HD and a few youtube videos, not a single buffer judder).

Update (Jun. 1 2014): Have been using the connection for close to a month now and no problems so far! Speeds are consistent, and the connection is exceptionally reliable. I'm blown away by how refreshing this is.

Update (Jul. 9 2014): Just got a slow down from the "core network" problem (3 down / 3 up), but after an hour (with a couple of resets in between) the connection was all hunky-dory again (same result from previous speed test). The connection is still rockin'!

Update (Jul. 11 2014): Thought I should update on my line stats and speeds.
»www.pingtest.net/result/101648451.png
»www.speedtest.net/result/3618406410.png
As I have said before, the connection is very consistent and reliable. You really can't go wrong with Start.

Update (Aug. 4 2014): I've decided to change my current plan of 35/3 to 60/10. I contacted Start via email about the change and after 2-3 minutes, I receive a call from a rep from Start to confirm the change. I'm actually amazed at the speed of responses to my inquiries. I received an email today confirming the date of change (tomorrow, Aug. 5). I will test the speed, connection quality and keep this review up-to-date.

Update (Aug. 5 2014): I got my speed change this morning, and I'm getting pretty close to what I pay for. (The speed was a little slower since someone was Skype conferencing when I was speed testing)
Here are the results:

»www.speedtest.net/result/3669876595.png
»www.pingtest.net/result/103404949.png

Update (Aug. 16 2014): Just doing a connection update. It is as reliable as ever! No joke!

»www.speedtest.net/result/3693404204.png
»www.pingtest.net/result/104195441.png

I'm just amazed at how 90 bucks a month could feel so worth it. I take back what I said about Start being expensive now since it's actually a bit cheaper than the major IISP competition, especially with the unlimited plans.

Update (Sept. 23rd 2014): It's been 5 months, and the connection is still excellent! The only gripe with Start is the plans they offer. I currently need 150+ mbps unlimited as students are renting out the place and Start.ca doesn't offer such a plan. My service has been set to be cancelled by Sept. 30th and will update on the cancellation process.

Update (Oct. 3rd 2014): Start released my modem by the end of Oct. 1st, but I was told via email that it may be released by the 6th. A very slight confusion on their behalf but other than that everything else was excellent. They tried to keep my status as transparent as possible and I find it exceptional. Despite moving back to TekSavvy, I'd still recommmend Start to people who want to start using smaller ISPs for their internet means.

member for 3.1 years, 102 visits, last login: 12 days ago
updated 19 days ago

Comments:

Start Sam

join:2014-01-21
London, ON
kudos:3

Welcome Aboard!

Helllo,

Thank you for your review and continued updates!

Awesome to hear about the smooth transfer process and conistent performance is to your liking. Thats exactly what target with our network management!

Enjoy.

BellisHell

join:2011-09-01
Brampton, ON

Re: Welcome Aboard!

:P Don't know if my joining in on the Start wagon is exciting enough to cause grammar and spelling mistakes, but I digress. Thanks for welcoming me aboard!

rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23

Unlimited

Sorry to see you go, but understand your circumstances. Hopefully our efforts in Ottawa will be successful this Fall and we'll get sustainable capacity rates that will enable us to provide unlimited on this tier. Thanks for your past support and hope to see you back again one day soon.

BellisHell

join:2011-09-01
Brampton, ON

Re: Unlimited

I sure hope you guys succeed in that endeavor. I would really love to see an unlimited option for that!

Review by lobstarr See Profile

  • Location: Mississauga,ON
  • Cost: $80 per month
  • Install: about 14 days
  • Telco party Bell Canada
Good "Fast, Excellent Customer Service, Extremley Helpful"
Bad "No rent-to-own option for modems and with that can be a hefty price on top of installation fee"
Overall "Reliable, Fast, Cheaper than the competition, Friendly"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

On 50/10 FTTN.

Was doing my research coming in from Alberta (was currently with Shaw). It was pretty fast reaching customer service in order to put my order in and setting up the installation. Start answered all my open questions about this phase and let me change the dates around as a relative in the home had bell for 1 month minimum. Even though it was 1 month, the first couple of days on Start was such a relief in both reliability and speed.

When installation came through, internet wasn't working at all. I had requested the modem to come in bridge mode but it wasn't configured properly and at first the technician on the phone told me that the Bell technician didn't sign off on the order yet. I phoned in a couple hours later and got the same gentleman and said that it was indeed signed off. Went through a couple diagnostics and was able to setup the SmartRG modem in bridge mode properly. After a good 30 minutes troubleshooting, I was online, but if it wasn't my due diligence I would have twiddled my thumbs until this magically appeared online. No matter, the Start technician was more than patient and accommodating with my needs, which is all I could ask for.

As for the speeds, I am getting the advertised down speed but not the up speed. I range from 7.45-7.65 and was hoping someone at Start could take a look at my connection. I need to figure this issue out ASAP as I do a lot of my work uploading to clients constantly and they are usually large media files. Thinking about going the Cable root but we'll see how this pans out.



member for 43 days, 7 visits, last login: 27 days ago
lodged 42 days ago

Comments:

Review by CoolCanuck See Profile

  • Location: Thornton,ON
  • Cost Contract price not specified.
  • Install: about 12 days
  • Telco party Bell Canada
Good "ipv6 supported, friendly customer support, fair price"
Bad "Getting online took 12 days and a technician had to be sent. "
Overall "Start is worth the wait! "
Pre Sales information:
Install Co-ordination:
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Tech Support:
Services:
Value for money:
(ratings match consensus)

*DSL - 6Mbps*

After a long wait - it was definitively worth it! I now have better internet at a fair price.
This is what ALL Canadians should be given.

I am more than impressed. I can't wait to see what Start has in store for the future !

member for 48 days, 2 visits, last login: 4 days ago
updated 44 days ago

Comments:






Review by DeViLzzz See Profile

  • Location: Sarnia,ON
  • Cost: $51 per month
Good "10/10 customer service, reliable connection, offer unlimited usage"
Bad "cost went up in recent months (applies to new subs only but there are definitely worse ISPs out there charging more ... many!)"
Overall "This company deserves people's business due to great customer service and are competitive with pricing."

My package is 6/1.5 with unlimited at just under $51 per month. The order and install process originally when I signed up was a breeze and recently when I didn't know something in regards to a pay option that was available to me online the person speaking with me was very clear in emails about what I could do. In fact if I would have known this information before I could have use this knowledge to get some business done on government sites and others sites that I needed done and didn't do because I didn't have this knowledge of something that Start shared with me.

The modem I have is a Cisco DPC3000 and what I like about Start is they do give the option of buying a modem from them or using others out there with their service.

The good experiences are the times where they showed extreme patience with me as a customer and it has been multiple times where they did this. They really work hard to answer questions quick on the dslreports message boards for their company and they are good on the phone and through email too when communicating. There are things they did going the extra mile that they did not have to do and it was greatly appreciated. Let me also say the internet connection I have staying up is pretty much rock solid and any time there was an outage and many had extenuating circumstances out of Start's control they had support right on dslreports message boards answering our questions/concerns. Amazing customer support.

As for bad experiences I haven't had any.

member for 10.2 years, 105 visits, last login: 5 days ago
updated 50 days ago

Comments: