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 Review by Shyte 
member for 11.2 years, 3454 visits, last login: a few hours ago
lodged 4 days ago
 NF, ON
 $49 per month about 30 days "Swtich over from Cogeco was easy and painless. So far speed and service has been rock solid." "none" "Cheaper then Cogeco and get more. Its a no brainer."
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Switched over from Cogeco after being a long time customer (@home days). When I called Cogeco to ask for a break on my monthly bill, she basically laughed at me and said since I didn't bundle there was nothing they could do for me. I decided right there I was cancelling even tho I would need to change my email address everywhere that I've had forever. Was paying $69.50 after tax with cogeco for the turbo 20 (20/2) and now I'm paying $57 with Start on the 30/2 package. Higher download speed, more cap, unlimited downloads from 2-8am and in my area they currently don't count upload against my cap. Thank you cogeco for treating a long time customer like this, you are saving me $12.50 a month and getting a better service. I will never go back.
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 Review by WiFi
member for 10.9 years, 257 visits, last login: 11 days ago
updated 11 days ago
- NiagaraFalls
- $30 per month
- about 30 days
- "Everything!"
- "Nothing!"
- "Gold Star Service, Excellent pricing"
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Excellent customer and technical support. Great pricing. I gave 30days notice of cancellation to incumbent provider and everything came together exactly as they said.
Monthly recurring charges are by auto credit card or bank withrawl. They also accept debit for initial payment, however, their system does not accept all debit cards.
I do weekly speed tests and the results always exceed the advertised rates, something the incumbent could never provide.
I now save over $200/y and get more for less!
I have referred a few friends already. Everyone is very pleased with the gold star service ans saving money, something very rare today. This company understands customers AND what service is!
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 Review by dillyhammer
member for 3.3 years, 1009 visits, last login: a few minutes ago
updated 12 days ago
- Hamilton,ON
- $73 per month
- "Just like the good old days."
- "Sorry, can't find anything bad yet"
- "Nicely done. I'm happy. :)"
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Jan 10, 2013
Online order processed today at 1:30PM. Ordered the 30/2 Pro Cable package. Confirmation email was immediate, first payment of $129.89 (month 1 plus modem plus install + tax) taken in realtime. Got them on my CC and I'm a little nervous about that, but they'll get the benefit of the doubt based on positive feedback on DSLr.
Got the confirmation call about 8PM that night, and a follow up email shortly thereafter. Install date set for Jan 17, 8am - 5pm window.
Got the confirmation email about a half hour later stating the equipment was shipped XPressPost, with a tracking number. As of 10am Jan 11, tracking number not in Canada Post's system, so I guess the number has been dispensed but the item not physically shipped (scanned at an outlet). Probably go out this morning.
Modem received Monday morning. Canada Post left it inside the front door, but our carrier knows us well.
Jan 17, 2013
Cogeco tech just left. Great guy. I had a clear path to the modem set out for him, hole already there from the previous setup, he was in and out of here in 10 minutes flat. About 10 minutes after he left the modem synced up.
Later in the evening I got a courtesy call from Start to ensure that the install went as planned and that I was all hooked up and satisfied with both the service and the install process. Check, and check. Nice finishing touch.
Zoom zoom.
(Note, FYI, the upload speed is as advertised, a shade over 2mbps, the speedtest image is with QOS enabled.)
Update May 8th, 2013
I decided to stick with Start Communications in my move back to Toronto. I wanted an overlap of services so the install was a bit tricky. I arranged both the cancellation of my Hamilton service (Cogeco) and the installation of my Toronto service (Rogers) 2 weeks in advance. The catch was I wanted the new modem shipped to my current address, not the new one. Start made the arrangement and it all went off without a hitch.
Come install date, May 3, Rogers dude shows up right at 11am. He asked if I have Rogers TV services. I said no, the TV guy is suppose to come from 11-3 also. So, he calls Rogers and tells them he's there, might as well do both. Well holy shit. Somebody that knows what he's doing and takes a little pride ion his work. Dude pulls out the nest and dead shithawk (pigeon) from the Rogers cupboard, zip zip, up we go to the apartment. 15 minutes later the Nextbox is running, TV installed, and the cable modem is synced, giving me 45/4 through my new router, which I had already configured (rt-n66u + shibby tomato). Connection is consistent and stable.
Happy happy.
»Start Communications
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Review by DSA
member for 23 days, 29 visits, last login: a few hours ago
lodged 14 days ago
- Brantford,ON
- Contract price not specified.
- "Steady as a rock"
- "Payment method"
- "Excellent company to deal with"
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Ok so I have been a customer of Start since January 2013. I had looked at rogers but what they were offering was no where near acceptable, both cap and price wise. I am on their 45/4 cable package for $59.95 a month, after being with start for a few months I feel that switching from Teksavvy DSL is the best move I could have made. The order and install process was painless, Customer service seems very knowledgeable. Every now and then I will do a speed test and I am getting what I pay for, all in all this has been as good as it gets and down time has been nill. If their is a down side it is the payment method, I would like to get my bills emailed to me and pay them via online banking but that is not a option. I would recommend Start to anyone looking for a ISP.
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 Review by Matty632nm
member for 10.2 years, 2280 visits, last login: a few hours ago
lodged 18 days ago
- North York,ON
- Contract price not specified.
- "Fast Docsis 3.0 service with a reasonable cap"
- "none, so far after one day"
- "Exponentially better than Rogers and Cogeco"
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I signed up for Start Communications in the Don Mills area with the Pro Package of 45 Mbps down and 4 Mbps up and 300 GB cap. After one day I am pleasantly surprised and here is a speed test I first performed:
»speedtest.net/result/2682031366.png
I was shocked to see it above the advertised download speed 
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Review by Nortron
member for 61 days, 45 visits, last login: a few hours ago
lodged 26 days ago
- Cornwall,ON
- $50 per month
- about 3 days
- "Perfect!"
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There's nothing bad to say about Start Communications!
Had their Cable service for a couple month's now, and never had an issue! Cheaper then Cogeco, and double the speed, how can you go wrong???
One thing to also note, the CEO is VERY active on multiple different sites (This one included), answering questions, helping people out with problems, etc. How many companies do that anymore? Only Start! Have you ever seen the CEO of Cogeco or Bell on the forums helping people out, NOPE....
Highly Recommended!!!
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Review by jack man
member for 2.1 years, 853 visits, last login: a few minutes ago
updated 33 days ago
- New Hamburg,ON
- $73 per month
- "Quick, Fast, Friendly"
- "Relies on Incumbent’s Network"
- "Fast Stable Connection"
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I am on the 45/4/Cable package in a Rogers area.
The install/transfer from Rogers went smoothly. I plugged in the DCM476 modem they shipped me on the activation date and the it was up and running.
Speeds are good and the increased transfer cap (compared to Rogers) is great.
I did consider moving back to TekSavvy but at the time I joined Start, Tek was not offering cable service in my area and I can only get the basic 6M DSL. I think that they are now offering ATPIA cable in my area but I am very happy with the service and speeds on Start so I see no need to change.
The only issues I have had are several recent slowdowns which seem to have been caused by Rogers ATPIA equipment malfunctions. But even in these slowdowns, my connection did not completely fail and I could continue working.
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Review by deafmonkey
member for 35 days, 36 visits, last login: a few hours ago
updated 35 days ago
- Toronto,ON
- $50 per month
- about 5 days
- "Awesome support"
- "Works as Advertised"
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I ordered the basic cable internet 25/2 package, And have used it for about 10 days as of this writing, The service for me has been pretty awesome so far, sure there were some minor hiccups but they went away, and their comments on DSLreports saved me from calling in, which makes me really like start. And the email/phone support has been awesome, I am beginning to think this company is kinda like teksavvy circa 2007. - Which is what I was dying to find.
I also took their rental equipment at the time, as I wasn't sure I would like this company
and wanted to try it with their own equipment before I try replacing it with something
different in the future after knowing the current equipment works great, I feel better
about staying with this company for the future. The modem they passed on to me
is a Thompson DCM476 Connected currently to a WRT-Tomato router.
On speedtest.net as of this writing I get 27.31Mbs/Down 1.99Mbs/Up, Which
is still consistent with my install date speeds, Since I get the advertised speeds/services, there's really nothing for me to complain about. Which makes me one happy customer.
As for the order and install process, it's fast with credit card over the website,
may be even easier for other hearing impaired individuals to switch, as you can
choose your time and dates, options - Leave a number for start to call and
confirm. If other future hearing impaired customers with a text telephone rework
the setup to allow VOIP, that could be major savings with start - I do know it's possible.
The main thing that makes me not mind these companies, is that
they usually do not have the nasty residental QoS, that the big 5
seems to be guilty of time and time again.
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 Review by jmck
member for 2.6 years, 512 visits, last login: a few minutes ago
updated 49 days ago
- Ottawa,ON
- $59 per month
- (month by month)
- about 5 days
- "Great speeds and phone support"
- "nothing so far after a month"
- "Best cable provider in Ontario for package speeds and monthly cap size"
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Update: I've recently also purchased DSL 50/10 service, installation went smooth and my speeds are 50/10 as advertised:
»www.speedtest.net/result/2615632298.png
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I was previously with another TPIA cable provider but was very disappointed with the poor network performance, furthermore I was really excited to see Start get some of the newer packages in Ontario so I made the switch (45/5 package). Previously I had been stuck with 1Mbit/sec upload which was just terrible. I also had issues watching youtube videos in 1080p or streaming off twitch.tv on a constant basis, but I haven't had any of these issues with Start.
When placing the order with Start, I was glad I didn't have any wait time reaching their sales department, I was able to do a move order and was not charged any installation fee. I also received follow up calls to confirm my move and when my service had been moved over and activated.
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Review by madchikun
member for 8.8 years, 77 visits, last login: 4 days ago
updated 51 days ago
- Canada
- $50 per month
- about 9 days
- "Simple to sign up, great follow-up support, and fast connection."
- "Nothing so far."
- "Go for it. Start has exceeded my expectations and will likely do the same for you."
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Update: Start continues to offer solid service. They are continually improving their offerings ensuring that they are up to date. Not only that but they have a dialogue with their customers. I've comfortably referred my friends and family to this service.
After being a DSL customer of another company for the past 5 years I decided to give Start a try. I was looking for faster speed and the lower install cost, faster speeds, and lower monthly cost of cable was really intriguing. I took my time to do a lot of research, looking at a number of options. Even though they are new, Start really stood out as a solid reliable company who are doing things the right way. It has been 4 days now since my install and I couldn't be happier. I ordered the 28/1 service and the connection speed is better than advertised and everything is running smoothly. The other surprise for me coming from DSL is that the speed has been fairly consistent throughout the day. This was a big concern coming from DSL to cable especially in the high density area that I live in. Start has managed to mitigate that risk so far! I also purchased the DCM475 which was shipped within 3 days, renting is also a viable option at just $5/month. The 300GB cap is very generous for moderate to heavy usage as I normally do around 225GB/month.
****I do have one word of advice, if you are in an older building with wiring that is not that good you may want to investigate having that updated or upgraded. I am in Rogers territory and they contract out their install services to another company. My building is close to 50 years old with a cable run of 300ft+ that was last run in the 80's and the line stats were not that strong. Luckily the install technician put on a new connector at the box and my stats are within range but that it is not normal procedure. I haven't been able to confirm if its true but he mentioned that they get around $8 per TPIA (Third Party) install so don't expect them to want to do too much extra. They most likely will not upgrade the wiring at install time.****
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