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On the Verizon unlimited get more plans with a few phones and recently the service has gotten much worse after the mmwave deployment where I regularly get 0.1-0.5mbps down and 2-4mbps up on multiple towers in the area with no ability to disable 5g or uwb on the Verizon Samsung S22 it gets frustrating and customer service just keeps making tickets with network engineering who just auto closes them with a generic boilerplate link saying there's no known outages. member for 11.1 years, 11 visits, last login: 141 days ago lodged 141 days ago
I've been a Verizon wireless customer for over 20 years and I need to share a recent experience for others. First Verizon Wireless coverage is one of the best I've experienced, and many of the support folks are knowledgeable and helpful. I have multiple lines of service and use static IP addressing - an option that takes a bit of work to get right. Recent business changes with Verizon however seriously gives me pause. I'll let other reviews talk about the surcharges, rates and such. I want to address the lack of personal service when you call in. As a Business account, I used to call in, wait for an agent, and have my issues resolved. Business accounts can't reach customer service on weekends and that's okay. But - of late, the IVR now takes a solid 3 minutes to select the option to reach a live agent, and the IVR is structured in a way that it's difficult to even figure out how to get to a live agent - Verizon wants you to use self-serve to the point its simply not useful - at least for me. I recently needed a replacement sim card for my device. I'm at 10 days, with 6 hours of lost time, a temporarily disconnected line of service, and STILL no sim card. I've been promised shipping 3 times, and finally had to initiate a complaint with the BBB to hopefully get this resolved. Should I have stopped into a local Verizon store and spent a few hours there instead? Probably. Anyway. I would love to hear other experiences. I love the actual service, but the customer service component has seriously dropped. I hope this review helps others. member for 4 years, 28 visits, last login: 172 days ago lodged 172 days ago
the good: i got 5g home internet on july 5 at 300mbps $35 a month no data caps. it was going great until september 3rd when speed was lowered to 100mbps and i ended up ordering a replacement router by accident. if i knew ahead of time that speeds were being reduced i would have kept the router and upgraded to 5g plus the bad: the site doesnt specify that acp and verizon forward program are the same discount. i thought they could be combined but thats not the case. the site should be more clear on what discounts apply and if they could be combined. it can be somewhat confusing to navigate at times overall: despite these issues i.think 5g home internet is a great choice for anybody who hates data caps and fees for overage member for 213 days, 48 visits, last login: 119 days ago updated 196 days ago
New 5G Home Internet, it's finally here at my address with a postcard notification. 2/19/2023 Ordered, 1st modem arrived on 2/23/2023. It's a lemon and no one on Verizon phone team can solve the issue to get internet working although it's connected to 4G and 5G on the status page. 2nd modem arrived 2/27/2023 4PM and after 2 hours on the phone, I have less than 5 mbps down and 7-14 mbps up while ping is decent at 37ms. The advertised speed is 85-300 down, 10 up for $50 with autopay. The tech status on the 2nd modem (a different model) is 5G_NSA. 3/1/2023 I brought it to another location and having 200down/10up. Knowing this new modem is good, I decided to move it around the house instead of App's suggestion. Now the speed is having 120Mbps and 20 up. I am a fan now. The weird thing is I moved the modem to inside the house and facing mountain where is further away than in front of windows. 5/8/2023 I moved from Henderson to Las Vegas and brought 5G Home internet with me. The speeds are solid as promised 300 down /20 up for $50 plan. The only thing is you might lose the plan if your new location doesn't have any openings which is my case. member for 11 years, 1022 visits, last login: 46 days ago updated 315 days ago
Service itself is great. Consistent speeds download/upload as well as the Gateway adequately covers my home. There are 2 NICs on gateway for wired connections. The install was simple, quick and painless. The biggest issue was my account while accessible I was unable to view account information, view payment history, or perform simple things as paperless billing and autopay. It was stuck in some non registered state but when I called "tech support" they seem to have access to it. It would appear to be stuck in a "non-registered state", despite it showing its registered when I try to re-register it. I, being in Telco/IT for 23 years tried multiple browsers, PC's and mobile devices as the account access issue was also present on the mobile app, with no resolution. After wasting countless hours with 5 different reps through calls and chats (as well as a visit to the local store) I had to cancel the service. It's supposed to be free for 30 days and I cancelled within that but I'm sure they will bill me and I'll have to dispute that. member for 8.3 years, 5 visits, last login: 1.6 years ago lodged 1.6 years ago
Would Verizon do what T-Mobile couldnât for me and provide stable internet? Short answer, yes! After I canceled T-Mobile, I see the ad for Verizon wireless 5G Home Internet. $50 dollars with autopay for 2 years guarantee, no contract, no data caps. Seems like I heard this before and was hesitant to try. I did some research and at the time of the beginning off February 2022, there was very little reviews or info. But with no contract and cancel anytime, I figure why not. Turns out this was a good decision. Ordering online was easy. Just put in information and a few clicks, got the modem within a few days. Once the package arrived, you are shown a card, one side for 4g and the other for 5g. I used the instructions for 5G, basically setup the modem near the window and boot it up. The Verizon app walks you through the process. Basically you have 2 lights, red means no signal, white means good. This was different from T-mobile where you could see signal strength and position it to get the best signal so I had to trust the app/device. After setup, I was able to login and get wifi. I hooked up the internet to my local network. Internet speeds were what Verizon said, that with 5G, it would be between 85MB to 300MB. I was consistently getting 300 MB. Upload was 20 MB. I can tell that it is capped to this as via speed tests, it would climb about 300 then slowly throttle down to 300. Upload the same thing, springs to 40MB, then throttles down to 20MB. Latency is actually good. I get low 20s for the most part, sometimes go to upper 20s, but not as much. »www.speedtest.net/result ··· 9c47.png After some rewiring on my LAN network, Service has been mostly consistently good. You do get a public IP, which is a plus, but no passthrough option on the modem. You do get both ipv4 and ipv6. Due to the service being up, service has been basically the same as my old wireline. Realtime/online gaming has been mainly good. Playing Team Fortress 2 with servers in Virginia, I mainly get a mid 40s ping, sometimes in the low 50s. But it is very playable, as opposed to T-Mobile. Jitter is still there, but I hardly notice it at all when playing, so that is a plus to me. Zoom calls have been good, as it should be. No issues so far with remote work. But there are some cons. I have noticed that it seems that the public ip does changeâ¦a lot! This mainly happens for the most part in the middle of night, so I am not too concerned. If I had dedicated port forwarding, this might be annoying to some. There have been a few times that the ip would change in the day and I would take a 30 second hit, but service does restore. For the price and consistent speeds, so far, I am willing to live with it. But I am monitoring to see how it goes. But again, for the most part, it has been consistently up. Overall I am pleased. Maybe not the perfect solution, but I am happy with it. Speeds are consistent, latency is low and just works. With wireless, again mileage varies on where you are at. But I will keep checking the line to see if it improves as advertising seems to be ramping up on Verizonâs part. member for 15.7 years, 26 visits, last login: 1.9 years ago lodged 2 years ago
Ordered the day of the C-Band launch, and it indicated 5G "UW" was now available at my address. Took two days to get the unit, I took the $60 before $10 autopay discount plan, and get 50% off of that due to having a wireless line as well. been using this over the cable for ~5 days now, and it's been stable, pings stay generally below 20ms, and no jitter problems with VoIP like I had on T-Mobile's 5G home ISP. »www.speedtest.net/result ··· 7398.png For the price, i'm overall happy with the service. member for 17.6 years, 5146 visits, last login: a few hours ago updated 2.1 years ago
I love Verizon Wireless because no matter where I am in the country, I know I can get service. I have 3 lines on Go Unlimited Loyalty, for a total of $160/month, after Autopay, Verizon Connections (work), and Verizon Mobile + Home Level 3 discounts (taxes & fees included). I have 2 iPhone 11s on Device Payment, both of which are $200 (8.33/month) off from an upgrade offer, plus a paid off iPhone 8. All in all, price is a bit high, but you get what you pay for. **Note: I update this review a lot, but I don't archive the old copies. If you have any questions, feel free to IM me!** member for 9.6 years, 4406 visits, last login: 119 days ago updated 3.4 years ago
Wireless using the telephone is good (two lines), but from 0320 through 0620, signal has been dropped numerous times. Wireless internet (third phone line) is rarely above 600kb/s. Never ever reaches 1mb/s. Most connections time out, and large (>1Gb) files never complete downloading due to loss of connectivity. Upgrading any computer is virtually pointless with this service. Using MOFI4500-4GXeLTE V2 modem/router (has wired ethernet ports - some of my equipment is not wifi-capable). No data caps, but speed is limited to 500kb/s after 15Gb of data, but this is a moot point because speeds hardly ever reach that limit. No wired cable or phone at my location, and local ISP's won't talk to me about installing any wire. Every local ISP provider says "not their area". I have been a Verizon (and predecessor companies) customer since 1984, as heretofore, service has been good. zuhnc member for 4 years, 27 visits, last login: 179 days ago lodged 3.7 years ago
I'm very disappointed - 4G is supposedsed to be faster. member for 13.7 years, 119 visits, last login: 2.7 years ago updated 4.1 years ago
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