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Verizon Wireless Broadband page on DSLReports
Six Month Rating

Reviews:
bullet 214 reviews (72 good) (73 bad)
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Review by (hidden by request)

  • Location: Fort Wayne,Allen,IN
  • Cost: $170 per month (24 month contract)
Good "Stealing money from you"
Bad "Stealing money from you"
Overall "Verizon wireless is just a bunch of thieves"
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(ratings well below consensus)



Beware of this business, no more than a bunch thieves. It took money from
my credit card in Nov 2012. When I complained, they told me the money will
be applied back to my credit card within 24-48 hours, which did not happen.
So far I had to called 16 times and go to the local store 4 times to get my
money back. Most of the time they promised me I would receive the money in
24-48 hours. They acknowledged that they wrongfully took my money, but
hesitated to return it. What a crooked thieves!

(review was emailed from domain gmail.com)
lodged 2.1 years ago

Comments:

Review by allquixotic See Profile

  • Location: Pasadena,Anne Arundel,MD
  • Cost: $50 per month (24 month contract)
  • Install: about 1 days
Good "Amazing reliability; clarified terms of service"
Bad "5GB cap is too small compared to transfer speeds"
Overall "Great if you're on the go, but only for web/email"
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I just completed a review of my abysmal Verizon DSL, and thought I should share my polar opposite experience with Verizon Wireless.

In 2006 I was due for a cellphone upgrade as part of my 2 year contract renewal with Verizon. I went to a brick-n-mortar Verizon store in a local mall to check out their offerings.

Then I saw the Samsung SCH-i730. Based on its price, features and the tantalizing prospect of broadband on the go (which I had never heard of before then), I emptied my discretionary spending fund and went for the unlimited data plan, and the phone itself retailed at $699. Whew!

The price sure hurt in those early days -- the service was $44.99 for "unlimited" and there was still the implicit 5GB cut-off if you read the fine print. And the smartphone was a rip-off. Its feature set wasn't worth that price.

Before I knew about the potential ToS violation that is tethering, I used to do it all the time with my SCH-i730 -- this helped me stay connected to the net all the way across the country on a vacation trip via Amtrak train, from Maryland to California. Sure, there were substantial periods of having no coverage (this is to be expected out in the plains of absolutely nowhere), but every major city and even some rural areas had either 1xRTT or EvDO. Cool. 3 years ago, having anything faster than dialup on a dual core ThinkPad, riding a train going 70mph in the plains of Illinois, was pretty amazing. Of course, I was completely oblivious to the fact that this whole time I wasn't supposed to be tethering, and I was probably being monitored closely because of the way I was using the service (i.e. more than just checking email).

Fast forward to 2009. Verizon clarified their TOS, which had always been that you would get cut off if you used over 5GB/month on the "unlimited" plan. Now they no longer call it "unlimited", which is a real drag; but at least now they aren't outright liars. I got a new (and much cheaper) phone, due to the fact that Windows Mobile has advanced to a new major release and Verizon isn't updating the SCH-i730, and because my i730's battery is just about useless, and because the i730 was slowly becoming frail and beaten up with age. Understandable. It was a rugged and useful little device during its time.

My new smartphone is a Verizon SMT5800, a re-branded HTC LIBR100. The capabilities are almost identical to the i730, except that it cuts out some of the features I didn't need of the i730: I hardly ever used the i730's WiFi (802.11b/g), its IrDA (infrared), and the touchscreen didn't make things easier. I like buttons. Other than that, its CPU, RAM and NAND seem comparable to the i730, but this phone only retails at $160. It's also got a standard Mini USB-A hookup, which means that the cable that comes with every MP3 player, camera, or other small miscellaneous digital device will work with my phone just the same. This is huge for the convenience factor.

The SMT5800 has similar software issues to the i730 that I blame on Windows Mobile (I'm a Linux guy primarily), but I can work around them. The important features are still there.

Anyway, the phones are good, but the service itself is infinitely more valuable. If I could somehow get two EvDO Rev. A connections to a single box, I would buy the modem and pay $100 - $120/month to get 2 x Rev.A speeds, and make that my primary home internet connection. But with the current transfer caps at 5GB, I couldn't very well do that, could I?

In its current state, EvDO Rev. A on Verizon's network is an outstanding way to look something up on Google Maps or Skyfire (my mobile browser of choice) while you're driving around looking for somewhere to eat, or a hotel, or whatever. But the bandwidth caps make tethering or any sort of "interesting" uses (even instant messaging apps on the phone) impossible.

I give it two thumbs up because it's just so amazingly reliable, and the coverage of the network is actually quite good, speaking from experience on a round trip cross-country train ride. I hope that someday this kind of reliable, wide-area connectivity will replace land lines that take years to finally get hooked up to your house. And if there's a problem with a cell tower, it affects hundreds of users, not just you, so they prioritize fixing it. That means you won't have to beg Verizon to fix your problem.

UPDATE 2012: The 700 MHz LTE network is incredible, and the devices have advanced by miles since the days when I wrote this review. My current device is a Razr Maxx HD. The devices are great, but the same old data caps are still around. Verizon still wants $10 for every gigabyte that travels over their network. It is highway robbery. While the capabilities of the handsets and network have improved, my opinion of Verizon has languished, as they have failed to price data at a semi-affordable rate.

member for 5.6 years, 17 visits, last login: 2.3 years ago
updated 2.3 years ago

Comments:

Review by CaptainRR See Profile

  • Location: Blue Rock,Muskingum,OH
  • Cost: $50 per month (20 month contract)
Good "Only alternative when I cant get a dailtone at the house for dialup."
Bad "Have to be carfull not to hit the 5 gig cap!"
Overall "Works fine in a pinch when my landline is dead."
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I have had Verizon Wireless Broadband service for several years now and finally using it at home. I have no other options for broadband were I live and probably never will as long as at&t owns the rotting copper lines around me. Last month Verizon Wireless activated a new cell site a mile from my house finally giving me cellular service and 3g service for my air card. I have tested it in and out for the past couple of weeks and it has been okay. The ping times are between 150-200ms. The speeds are really not that impressing. The best download and upload speeds are not as good as I expected them to be due to the fact that Time Warner cable ran fiber to the cell site and Verizon in my county is on the PCS bands. The best download speed I ever could get is about 900k down and uploads are about the same around 800k. Of course I am also running a CDMA modem that is over two years old and maybe getting tired. The upside of things is that I know the cell site is running on a fiber backbone and hopefully LTE comes in in the next year or so making things brighter around here. Nov. 16, 2012 Verizon Wireless activated the LTE on one of the two cell sites I am in between. My smartphone the LTE comes and goes but my hotspot solid 3-4 bars LTE! The ping times still stink runing between 150-350ms. But speeds are averaging 10mbs down and 5mbs up. Much better than 3g! But my at&t landline well still useless at 24k dialup.

member for 8.9 years, 1070 visits, last login: a few hours ago
updated 2.3 years ago

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Review by mc1lean See Profile

  • Location: Lincolnton,Lincoln,NC
  • Cost: $70 per month (48 month contract)
  • Install: about 4 days
Good "1.5 years ago was great. Up to 20MB down at times."
Bad "Periods of unreliability. Down for the last week!"
Overall "Not bad when it works."
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The more trouble you have, the more likely VZW is to "let you out of the contract". When did that become an acceptable way to do business?

Had Sprint then Sprint/Millenicom, overlapped with VZW, dumped Sprint, now have VZW and AT&T. Much as I hate the AT&T bureaucracy, at least they work.

member for 7.3 years, 162 visits, last login: 70 days ago
updated 2.5 years ago

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Review by (hidden by request)

  • Location: Palm Harbor,Pinellas,FL
  • Cost: $100 per month (24 month contract)
Good "Coverage area"
Bad "Salesmanship"
Overall "Oversold on a contract, withheld vital information from me on the products, alternate plans, etc."
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My experience with Verizon is as follows:

Superb, if not one of the best carriers as far as coverage, pretty good on
Customer Service- however, in my most recent encounter with their Reps, under the
guise of "helping me" they tried to sell me what I really didn't need instead of focusing on handling my complaint of inadequate service for the money I was paying. Fortunately, I stood my ground as I learned from my earlier mistakes and my own research.

That said, I would say that their weak point on integrity is their sales
line. I found that they had their own agenda and were not looking out for
my best interest. Specifics follow...

I am a single, middle aged woman and the best for me would have been the
plan I am on now, month to month unlimited voice, text and data for $50 per
month.

Instead I was grossly oversold on a 2 year contract with out-right lies
about the value of the products and service. Note: On contract, I would
have to pay literally 3x the amount, if not more, for the same service I am
getting now.

More specifics... As part of the contract I received an LG phone "free"
valued at $200 or so, had it stolen and a pre-owned replacement cost me
nearly the same. But get this... I just got an LG Revere- very similar
model at Walmart for $15 to initiate my pre-paid plan!

Further.... my contract was upgraded to include a broadband for "free" (valued at $75- but can be purchased for $30 or less elsewhere) that I didn't need. The salesman
neglected to inform me that I could pay a few dollars a month and access Gmail on my cell phone! It was costing me $40 per month until I got wiseto it.

On top of that I was assessed a contract breakage fee- approx $150! I now have yet another fee to pay due to ending my overall contract 2 months early- $70. But I went with it anyway as it cost me less in the long run to switch to the month to month plan.

Overall, I estimate their questionable sales tactics lost me at least $1000, if not $1500.

I'm not happy in the least and told them so and have not only asked for my
fee to be waived, but to compensated for this awful, costly experience.

KMR

(review was emailed from domain gmail.com)
lodged 2.6 years ago

Comments:

John Lenihan

@bhn.net

Verizon

Mail a short letter (or use their online form) to

Consumer Financial Protection Bureau
P.O. Box 4503
Iowa City, Iowa 52244

and tell them the story. No guarantees, but they usually try to be helpful.

Review by bkwyatt98 See Profile

  • Location: Martinsville,Martinsville City,VA
  • Cost: $57 per month (2 month contract)
  • Install: about 4 days
Good "LTE is extremly fast for any wireless service."
Bad "10 GB caps make me laugh no heavy internet user can deal with that."
Overall "Good if your on the road or live in a rural area it will beat DSl or satellite."
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I had the Pantech UML 290 I had around 20 mbps downlink and 10 uplink. If Verizon would offer a 100GB plan for their home fusion or even mobile broadband at a price of no more than 140 a month I would diffidently sign up for service again. The speeds for people in rural areas are fantastic compared to 1.5 mbps DSL. However on average I use no less than 40GB a month so even the 30GB plan for home fusion is not a option for me. If caps do not scare you off and if you only have slow DSL or worse Hughes net. You will be happy with Verizon's super fast LTE network.

member for 3.2 years, 58 visits, last login: 1.8 years ago
lodged 2.8 years ago

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Review by Vince_C See Profile

  • Location: Grayson,Caldwell,LA
  • Cost: $82 per month
  • Install: about 1 days
Good "Easy to install and use, and it functions well."
Bad "Overpriced and bandwidth capped service."
Overall "When it's the only real option you have for a decent connection, it's a must have service."
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I live in an area where there are only two real choices for Internet service. In my opinion, the Verizon service is much better than satellite hands down. I would choose Verizon over satellite 7 days a week.

However, the pricing structure needs to be more competitive.

member for 7.9 years, 25 visits, last login: 2.7 years ago
lodged 2.9 years ago

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Review by DrDubious See Profile

  • Location: Olean,Cattaraugus,NY
  • Cost: $80 per month (24 month contract)
  • Install: about 1 days
Good "When it works, it's good: Comparable to DSL"
Bad "Expensive; Random terrible latency; Random connection loss."
Overall "If you can't get anything else, it's better than satellite. Watch Cap."
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Verizon is the ONLY service available beside satellite in this area.
Speed is slow, cost is high and customer service is awful.
Maximum speed is between 700k and 2meg down/800k up. Latency runs from 100ms to over 500ms, sometimes 700-800ms. Service stops completely at least once a day, usually around midnight.
10GB cap is easily exceeded with typical internet usage and moderate gaming and software updates. No heavy downloads or file-sharing.

member for 13.1 years, 1272 visits, last login: 6 days ago
lodged 3.2 years ago

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Review by dmc271 See Profile

  • Location: Stillwater,Payne,OK
  • Cost: $50 per month (24 month contract)
  • Install: about 1 days
Good "Fast LTE speeds most times"
Bad "Signal can be unreliable; sometime disconnects"
Overall "A viable option if you don't have a wired connection"
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LTE can be both very fast and very slow, depending on the time of day. At its best, I get speeds up to 20 Mbps. At its worst (during some peak times), my speeds have dropped to as low as 1.5 Mbps and ping times worse than dialup (400+ ms; though, see my update below). This is with a UML290 aircard.

Overall, 4G is still much, much better than the WISP that I was using previously. If you're like me and don't have access to a wired connection, keep 4G LTE in mind, but do some thorough speed and ping tests during your 14-day trial.

Update December 2011:The manager of the local VZW store sent a local tech to investigate the issue. It was corrected, and the speeds are now consistently high. I always keep my eye on the speeds now. In fact, I waste much of my quota just running speed tests!

member for 6.5 years, 1220 visits, last login: a few hours ago
updated 3.2 years ago

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Review by (hidden by request)

  • Location: Great Falls,Cascade,MT
  • Cost: $60 per month (24 month contract)
  • Install: about 2 days
Good "not much"
Bad "deceptive Verizon sales practices"
Overall "use Bresnan or some other provider in Missoula, MT"
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My daughter, a student at Univ Montana in Missoula recently signed up for Verizon 4G Mobile broadband on my account. Internet access was lousy. She would get logged out if not using for 5-10min and often had difficultly logging back in. Also the device that connects to her laptop was bulky and cumbersome and got broken in the first month. I tried to cancel after 30 days and was told she had a 2-yr contract, could only terminate without fees for first 14 days, with $170 early termination fee thereafter. Daughter says Verizon sales rep did not tell her about these conditions and when I spoke to the rep when setting up the broadband account she certainly did not tell me about these conditions. I called the Verizon store in Missoula and they said "tough luck". I called Verizon customer service twice and they said "tough luck" too. They put me on "perpetual hold" during second call. Third call to Verizon resulted in termination fee reduced to $100. My advice is to NOT use Verizon for broadband access in Missoula, MT. If you decide to use Verizon anyway, be sure to remind your student to carefully inquire about terms of service because the sales rep we dealt with was careful to not mention these important details.

(review was emailed from domain msn.com)
lodged 3.4 years ago

Comments: